QuickBooks Online vs FreeAgent

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Our analysts compared QuickBooks Online vs FreeAgent based on data from our 400+ point analysis of Accounting Software, user reviews and our own crowdsourced data from our free software selection platform.

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Product Basics

QuickBooks Online is a cloud-based accounting software designed for small and medium-sized businesses. It simplifies bookkeeping tasks like tracking income and expenses, managing invoices and payments, and generating financial reports. Its user-friendly interface and mobile accessibility make it ideal for entrepreneurs and non-accountants. Key benefits include automated data entry, real-time financial insights, and seamless collaboration with other online tools. Popular features include inventory management, payroll integration, and tax preparation assistance. Compared to similar products, QuickBooks Online shines in ease of use and scalability, offering tiered plans with varying features and pricing. Costs typically range from monthly subscriptions based on the number of users to additional fees for payroll and advanced features.

Pros
  • Easy to use
  • Mobile access
  • Automated tasks
  • Scalable plans
  • Integrates well
Cons
  • Limited customization
  • Costly add-ons
  • Customer support
  • Reporting restrictions
  • Learning curve
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FreeAgent is a cloud-based accounting software designed for small businesses and freelancers. It streamlines tasks like invoicing, expense tracking, and tax filing, offering a user-friendly interface and mobile app for on-the-go management. FreeAgent shines for its intuitive design and automation features, making it ideal for those with limited accounting knowledge. Key benefits include automatic bank feeds, expense categorization with receipt scanning, and HMRC-compliant VAT returns. Popular features like project tracking and time billing further cater to freelancers and service-based businesses. Compared to similar products, user reviews praise FreeAgent's ease of use and excellent customer support. However, its focus on simplicity may lack the advanced features sought by larger businesses or those with complex accounting needs. Pricing starts at a monthly subscription fee, with additional costs for features like multiple users or payroll. FreeAgent offers a free trial to allow potential users to test its capabilities before committing.

Pros
  • Easy to use
  • Mobile app access
  • Automated tasks
  • Freelancer-friendly
  • Good customer support
Cons
  • Limited features for complex needs
  • Higher cost for multiple users
  • Not ideal for large businesses
  • Invoice customization limited
  • Reporting could be more robust
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Android
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Android
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Mobile

Product Assistance

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Email
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Knowledge Base
24/7 Live Support
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24/7 Live Support

Product Insights

  • Streamline Processes: Input, revise and deliver numerous invoices, expenses, checks and bills in just a few clicks with the batch invoicing module. Users may also cut and paste invoices and data from Excel into QuickBooks. 
  • Establish Permissions: Govern who may or may not review sensitive data as well as adjust custom permissions for deposits, sales, transactions and expense reports among other things with the user permissions functionality.  
  • Diminish Errors: Alleviate hazards, modify reminders and triggers, save time and initiate prompt reminders to obtain greater cash flows with the workflows accessory. 
  • Effortlessly Restore Data: Promptly back up any changes made in QuickBooks Online in addition to reviewing version histories with all changes made in its handy time log. 
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  • Effortless Time Saving: Automate tasks like invoicing, expense tracking, and tax filing, freeing up time for what matters most.
  • Simplified Organization: Stay on top of your finances with a clear overview of income, expenses, and cash flow, all in one place.
  • Enhanced Accuracy and Compliance: Reduce errors and ensure compliance with automatic bank feeds, VAT returns, and HMRC filing.
  • Mobile Access on the Go: Manage your finances from anywhere with the convenient mobile app, perfect for busy freelancers and entrepreneurs.
  • Streamlined Collaboration: Easily share invoices, track project progress, and collaborate with clients and team members.
  • Peace of Mind and Support: Gain confidence knowing your finances are in order, backed by excellent customer support whenever you need it.
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  • Income and Expense Tracking: Import bank, credit card, PayPal, Square and other transactions as well as promptly sort them into the right tax categories with the income and expense tracking module. Users may also take pictures of receipts with their smartphones and link them directly to expenses. 
  • Invoicing: Trace invoice statuses, deliver payment reminders to patrons, immediately match payments to invoices, accept credit cards and complete free bank transfers directly from an invoice with the invoicing attribute. 
  • Estimations: Transform estimates into invoices, validate mobile signatures, review estimate statuses and modify estimates to align with business requirements via the estimations appliance. 
  • Reporting: Create a variety of reports, including product profit and loss, expense, balance sheet, inventory, enhanced sales, profitability and other reports, through this attribute. Users may also oversee crucial financial metrics including cash flow and revenue on one dashboard. 
  • Organize Receipts: Expeditiously arrange and associate expense receipts with transactions, keeping them all in one place. 
  • Inventory Tracking: Receive alerts when inventory is running low as well as monitor products and the cost of goods with the inventory tracking system. Users may even evaluate popular items, draft purchase orders and superintend vendors.  
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  • Estimates: Send estimates and invoices via email and keep a tab on the approval and rejection. Convert accepted estimates into invoices. Manage outstanding amounts with the Invoice Timeline. 
  • Expenses: Save photos of the receipt directly from the mobile phone. Keep a tab on the running balance for reimbursement by tracking employee expenses. Track payments using live bank feeds or by importing bank statements.  
  • Tracking: Keep a record of when work was completed. Create an invoice for unbilled time and send it to the client. Check where time is spent across the active projects with timesheet reports.Payment tracking can be done by uploading a picture of the receipt through the mobile app. Reminders for making payments are sent automatically by setting up recurring invoices. Track invoices, taxes, estimates, alongside expenses. 
  • Dashboard: Monitor profit and loss with cash flow reports and the invoice timeline. 
  • Project Management: Create a project by adding billing rates, tasks, default currency, budget, start and end date. Attach charges and billable and non-billable time to projects and invoice the cost to customers. 
  • Expense Management: Categorize charges by currency and link them to a particular activity. Track and document expenses once the invoice is settled. Forgo the need to upload bank statements with the feed enabled. Include bank statements in the reporting after uploading. 
  • Navigation: Display data and keep track of the business’s financial health. Access invoices, time slips, estimates and projects from the dashboard. 
  • Payment: Integrate with PayPal, Stripe and GoCardless to pay bills easily. Make direct payments and add links to the payment system in the invoice templates. Conduct transactions in more than 80 countries around the globe. 
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Product Ranking

#1

among all
Accounting Software

#86

among all
Accounting Software

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Analyst Rating Summary

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84
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79
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Accounts Receivable
Banking and Cash Management
General Ledger and Chart of Accounts
Integration and Extensibility
Inventory Management
Platform Security
Financial Statements and Revenue Management
Mobile Support
Project Accounting
Tax Management

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

QuickBooks Online
FreeAgent
+ Add Product + Add Product
Accounts Payable Accounts Receivable Banking And Cash Management Budget And Expense Management Financial Statements And Revenue Management General Ledger And Chart Of Accounts Integration And Extensibility Inventory Management Journal Entries Mobile Support Multi-company Accounting And Asset Management Platform Capabilities Project Accounting Reporting And Analytics Tax Management 97 100 100 91 93 100 100 100 82 92 65 100 100 96 100 89 84 79 68 98 88 85 78 81 97 70 89 97 70 95 0 25 50 75 100
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

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User Sentiment Summary

Great User Sentiment 9426 reviews
Great User Sentiment 200 reviews
84%
of users recommend this product

QuickBooks Online has a 'great' User Satisfaction Rating of 84% when considering 9426 user reviews from 6 recognized software review sites.

87%
of users recommend this product

FreeAgent has a 'great' User Satisfaction Rating of 87% when considering 200 user reviews from 3 recognized software review sites.

4.8 (23)
n/a
4.0 (2386)
4.3 (29)
4.4 (594)
4.4 (125)
4.3 (5581)
n/a
4.5 (26)
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4.1 (816)
4.3 (46)

Awards

SelectHub research analysts have evaluated QuickBooks Online and concluded it deserves the award for the Best Overall Accounting Software available today and earns best-in-class honors for Accounts Receivable, Integration and Extensibility, Inventory Management, Platform Capabilities and Reporting and Analytics.

Analysts' Pick Award
Accounts Receivable Award
Integration and Extensibility Award
Inventory Management Award
Platform Capabilities Award
Reporting and Analytics Award

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Synopsis of User Ratings and Reviews

Easy to use: Intuitive interface and clear navigation make it accessible for users of various accounting experience levels.
Automated tasks: Streamlines workflows by automatically importing bank transactions, categorizing expenses, creating invoices, and sending reminders.
Real-time insights: Provides up-to-date financial information through customizable dashboards and reports, enabling informed decision-making.
Mobile accessibility: Access and manage finances anytime, anywhere with the mobile app.
Scalability: Grows with your business, offering different plans with varying features to accommodate evolving needs.
Integrations: Connects seamlessly with various business tools, such as bank accounts, payment gateways, and e-commerce platforms.
Payroll: Simplifies payroll processing, including tax calculations and direct deposits.
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Intuitive interface: Users consistently praise FreeAgent's user-friendly design, making it easy to navigate and find features even without accounting expertise.
Automated tasks: FreeAgent automates many time-consuming accounting tasks, such as bank reconciliation, VAT calculation, invoice creation, and mileage tracking.
Comprehensive features: The software offers a wide range of features to manage all aspects of accounting, including invoicing, expenses, projects, taxes, and payroll.
Mobile app: FreeAgent's mobile app allows users to manage finances on the go, access key features, and capture receipts with ease.
Excellent customer support: Users consistently rate FreeAgent's customer support highly, with quick and helpful responses to queries.
Integrations: FreeAgent integrates with various popular business tools, such as bank accounts, payment gateways, and expense management apps.
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Limited customization: Lacks flexibility in customizing certain features, such as reports and chart of accounts, compared to some alternatives.
Costly add-ons: Essential features like payroll and advanced reporting often require additional fees, increasing the overall cost of ownership.
Customer support: Mixed reviews on the quality and availability of customer support, with some users reporting delays or difficulty reaching knowledgeable representatives.
Reporting restrictions: Certain financial reports and data exports have limitations, potentially requiring workarounds or manual adjustments.
Learning curve: While generally user-friendly, some features and functionalities may have a learning curve for those new to accounting software.
Occasional glitches: Users have reported occasional bugs or glitches that can disrupt workflows, requiring troubleshooting or waiting for fixes.
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Limited customization options: While FreeAgent offers some customization, users report feeling restricted in terms of branding and layout compared to other accounting software.
Learning curve for complex features: Some users find FreeAgent's advanced features, like inventory management or project accounting, have a steeper learning curve compared to basic functionalities.
Higher pricing for larger businesses: FreeAgent's pricing scales with the number of users and features needed, making it potentially expensive for larger businesses with complex accounting requirements.
Limited integrations with some industry-specific tools: While FreeAgent integrates with popular business tools, some users in specific industries might miss integrations with specialized software they rely on.
Occasional bugs and glitches: Some users report encountering occasional bugs or glitches within the software, although FreeAgent's customer support is generally praised for responsiveness.
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QuickBooks Online remains a popular choice for many users, praised for its user-friendly interface and automated features. "It feels like Intuit took the complexity out of accounting and made it accessible even for someone like me with limited accounting experience," shared a small business owner. However, user reviews also highlight limitations, particularly around customization and cost. "I love the ease of use," stated a freelancer, "but the reporting options feel restrictive. I often have to export data and work with it in Excel to get the insights I need." This sentiment, coupled with complaints about the cost of add-ons like payroll, leads some users to compare QuickBooks Online to competitors. "Xero seems to offer more flexibility and advanced features," mentioned an accountant, "but the learning curve is steeper, and the monthly subscription is higher." Ultimately, the decision comes down to individual needs and priorities. For those seeking a balance of ease of use, automation, and affordability, QuickBooks Online continues to be a strong contender. However, users with more complex accounting needs or a desire for greater customization might find themselves looking towards competitors offering more robust features, even if it comes at a higher cost or with a steeper learning curve.

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FreeAgent carves a niche for itself in the accounting software world, earning enthusiastic praise from users seeking an intuitive and automated solution to manage their finances. Its user-friendly interface and wealth of automated features like bank reconciliation and VAT calculation, often cited as lifesavers, make it ideal for solopreneurs and small businesses who want to ditch spreadsheets and manual data entry. This convenience, however, comes with a trade-off: some users feel limited by FreeAgent's customization options, especially compared to the robust branding and layout control offered by competitors like Xero. FreeAgent's strengths truly shine in its mobile app and excellent customer support. Users adore the on-the-go access and quick, helpful resolutions to queries. This agility differentiates FreeAgent from some software giants notorious for sluggish mobile experiences and frustratingly long wait times for assistance. However, power users with complex accounting needs might find FreeAgent's advanced features, like project accounting, less intuitive than Xero's, requiring a steeper learning curve. Ultimately, FreeAgent's user reviews paint a picture of a friendly, efficient, and mobile-first accounting solution. It excels at simplifying finances for non-accountants and automating tedious tasks, but its customization limitations and potential learning curve for advanced features might make larger businesses or those seeking extensive control look elsewhere. In the quest for simplicity and time-saving automation, FreeAgent stands out as a top contender, especially for solopreneurs and small businesses just starting their financial journey.

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