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3CX vs Freshcaller

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Our analysts compared 3CX vs Freshcaller based on data from our 400+ point analysis of Business Phone Systems, user reviews and our own crowdsourced data from our free software selection platform.

Overview Pricing Benefits & Features Analyst Ratings Comparison Charts User Ratings Analyst Summary Screenshots
3CX Software Tool
SelectHub Award Winner
Freshcaller Software Tool
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Product Basics

Analyst Rating

96 Detailed Analysis

User Sentiment

Great User Sentiment (613 Reviews)

Analyst Rating

78 Detailed Analysis

User Sentiment

Great User Sentiment (159 Reviews)
A global leader in business communications, 3CX is a phone system based on the SIP (Session Initiation Protocol) standard. Suitable for any business size, this solution helps improve productivity, enhance customer experience and enable increased mobility. It’s simple, cost-effective, flexible and can be hosted on a remote server.

The platform enables simultaneous calling, allowing customers to pay only for what they require. It offers extensive functionality, reliability and security. Integrating this software with other systems is easy and straightforward.
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Freshcaller is a modern phone system that allows businesses to connect and collaborate quickly and at cost-effective prices. The cloud-based software is easy-to-use and offers a wide array of phone functionalities, including automatic call distributor, IVR, customizable voicemails, service level monitoring and more.

It’s ideal for HR teams, IT and customer support. The platform sets up call centers quickly, without heavy investments. Smooth functioning depends on only a web browser and a working internet connection.
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On-Premise
Mobile
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On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
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Videos
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Email
Phone
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FAQ
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Knowledge Base
24/7 Live Support
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Product Insights

  • Cost Effective: Decrease hardware, administration and maintenance costs. Pay lower costs for making calls to offices set up in other countries.
  • Unified Communication: Use additional features such as CRM, live chat, messaging and video conferencing. Access them all conveniently at one place.
  • Easy To Use: Eliminate training hassles and start using the software immediately without any learning curves.
  • Better Mobility: Allow employees to use extensions irrespective of location. Secure increased mobility by letting them carry the extensions wherever they go. Easily add and manage new lines.
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  • Improved Customer Experience: Freshcaller enables businesses to provide a seamless and efficient customer service experience, reducing wait times and ensuring queries are resolved promptly.
  • Cost Efficiency: By leveraging cloud-based technology, Freshcaller eliminates the need for expensive hardware and maintenance, significantly reducing operational costs.
  • Scalability: Easily scale your phone system as your business grows, adding new lines and features without the need for complex installations or additional infrastructure.
  • Global Reach: Freshcaller supports international numbers and call routing, allowing businesses to expand their reach and cater to a global customer base effortlessly.
  • Enhanced Team Collaboration: Features like call conferencing and call transfer facilitate better communication and collaboration among team members, improving overall productivity.
  • Data-Driven Insights: Access detailed call analytics and reports to gain insights into call volumes, durations, and agent performance, enabling data-driven decision-making.
  • Flexibility and Mobility: With Freshcaller, employees can make and receive calls from anywhere using their mobile devices, ensuring business continuity and flexibility.
  • Customizable Call Flows: Design and implement custom call flows to route calls efficiently based on business needs, ensuring callers reach the right department or agent quickly.
  • Integration Capabilities: Seamlessly integrate Freshcaller with other business tools like CRM systems, enhancing workflow efficiency and providing a unified view of customer interactions.
  • Enhanced Security: Freshcaller employs robust security measures to protect sensitive customer data and ensure compliance with industry standards and regulations.
  • 24/7 Support: Benefit from round-the-clock customer support to resolve any issues promptly, ensuring minimal disruption to your business operations.
  • Reduced Downtime: With a reliable cloud infrastructure, Freshcaller ensures high availability and minimal downtime, keeping your business communications running smoothly.
  • Easy Setup and Management: The intuitive interface and straightforward setup process allow businesses to get started quickly without the need for extensive technical expertise.
  • Improved Agent Performance: Monitor and evaluate agent performance through call recordings and real-time analytics, providing opportunities for training and improvement.
  • Personalized Customer Interactions: Utilize caller ID and customer information to personalize interactions, enhancing customer satisfaction and loyalty.
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  • Hosted PBX: Keep better control over everything. Manage updates and get maximum flexibility. Move virtual PBX to a private cloud when required. Access integrated video conferencing solutions, apps for mobile phone devices, website live chat and much more. Automatically configure firewall rules. Launch the software in a few minutes using PBX Express. Get unlimited extensions. Manage extensions for remote workers seamlessly.
  • Phone System: Use the open-platform system with an option to migrate to the cloud. Deploy it on an existing server and reduce costs. Allow employees to have an excellent remote-working experience and increase overall productivity. Access flexible inbound calls, outbound calls, DIDs and ring groups.
  • Mobile Apps: Access secured communication for the entire team. Don’t restrict communication to building premises. Work on the go using the available extensions. Ensure customer satisfaction even while working remotely. Check the team’s availability easily. Eliminate learning curves and commence working quickly. Facilitate cost-effective phone calls between employees and colleagues. Transfer clients quickly to the appropriate department. Use the app and desk phone simultaneously.
  • CRM Integration: Keep the entire customer record handy to help the clients more efficiently and create a good impression in front of them. Create new customer records. Make calls in one click. Route calls seamlessly based on customer numbers or customer questions. Initiate and journal a call simultaneously.
  • Video Conferencing: Access easy-to-use and free enterprise-level video conferencing. Invite participants in a single click. Join meetings directly from the web browser without downloading any app. Share documents, present using a whiteboard, control remote screens and more. Add up to 250 participants. Schedule meetings within seconds.
  • Webphone: Handle all calls, check availability of team members and initiate video calls using one location. Make and receive calls straight from the web browser. Log in from anywhere using the required credentials and make a call with one click. Access voicemail, initiate video calls and get call notifications.
  • Call Center: Eliminate complex tasks and allow your agents to get more time to focus on vital work. Use the callback option and ensure no customer calls get missed. Record calls for reference purposes and access them whenever required. Centrally monitor ticket responses.
  • Live Chat: Integrate live chat with the phone system and allow website visitors to initiate real-time chats with the agents. Initiate a video call or live call without even dialing numbers. Manage all the communication on a single platform. Customize chat greetings keeping business hours and holidays in mind.
  • Microsoft 365: Connect with Microsoft 365 easily and streamline the workflow. Initiate calls directly from the interface. Automate phone contacts syncing. Use SSO authentication login using one click. Catch any important messages or calls. Create new extensions automatically.
  • Facebook Messages: Connect easily with customers. Eliminate the need to give all agents access to the Facebook page. Allow agents to respond to customers and resolve queries quickly. Track and archive Facebook messages successfully. Enable live chat messaging.
  • Business Texts: Use a designated business contact number to send and receive messages. Ensure no messages are unanswered, thus increasing customer satisfaction. Improve response rates.
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  • Local Numbers: Expand business operations to different locations without making infrastructural investments. Cut down on costs and get featured in local directories. Enhance approachability by using local numbers. Mask primary business numbers and manage calls on a single number.
  • Toll-Free Numbers: Provide a free number to customers making it convenient for them and encourage more calls. Use easy to remember vanity numbers to ensure a higher recall value, leading to improved sales. Allow customers to contact the organization from across the globe.
  • Call-Masking: Increase familiarity among customers by masking helpline numbers with a local number. Buy phone numbers for over 40 countries. Distribute incoming calls and route them to the appropriate agents.
  • Number Porting: Allow quick number porting and retain old phone numbers. Access functions such as routing capabilities, Interactive Voice Response (IVR), call transfers and more. Connect with clients seamlessly with no service-related issues. Port numbers without extra costs.
  • Bring Your Own Carrier: Select a phone number carrier that is best suited for business needs. Access features including, IVR, callbacks, voicebots, intelligent call routing and more. Eliminate the hassles involved in shifting carriers to access cloud telephony system functions. Pay only for what you use.
  • Voicemail: Avoid missing any incoming calls by directing messages to the voicemail. Customize voicemail greetings, instruct callers on what to mention in the voicemail to help them feel heard even if they don’t reach a team member. Access voicemails whenever required.
  • Set Business Hours: Route phone conversations to the appropriate teams based on work schedules. Include break timings to get a clearer picture of phone operations. Alter call routings based on call volumes. Use automatic call routing to manage calls globally.
  • Multiple-Level IVR System: Segment incoming calls and resolve caller queries by routing calls to the appropriate team using IVR. Collect feedback quickly via IVR surveys. Get valuable input from callers and improve customer satisfaction.
  • Shared Call Appearance: Assign one number to various devices. Allow users to contact one central number to resolve issues. Don’t get tied to one location. Simplify call handling and allow any agent to take incoming calls. Increase call visibility and enhance team collaboration by providing one number to the entire team.
  • Power Dialer: Reduce manual effort and improve efficiency. Allow sales representatives to connect rates without wasting time in copy-pasting numbers. Reach out quickly to the SalesForce contacts. Manage and monitor the outbound calling list.
  • Call Lifecycle: Capture approximately 50 events related to both outgoing and incoming calls. Get visibility into the complete life cycle of customers. Attain information about call handling time, call duration and more. Analyze the efficiency of wait queues and use the data to improve the call flows. Evaluate and keep a tab on agent performance.
  • Call Queue Management: Reduce the number of missed calls. Decrease the number of call abandonment cases by using the callback option. Enable equal call distribution and ensure team organization.
  • Automatic Call Distribution: Route calls to the appropriate agents instantly, resulting in fewer escalations. Focus more on attending calls and resolving customer queries rather than transferring calls.
  • Reporting: Allow the phone team to analyze the working and health of the call center successfully. Identify trends and employ measures to improve customer satisfaction. Obtain a thorough understanding of hold time, average talk time, number of call transfers and more. Download a detailed call summary report including all the incoming and outgoing calls and evaluate the performance of all team members.
  • Service Level Monitoring: Manage customer experience from anywhere. Monitor global service levels and supervise teams virtually. Identify the groups or queues that do not maintain the targets, understanding the root cause of issues within the call center.
  • Call Notes: Capture important information during calls. Attach call notes to call transfers and effortlessly transfer conversation contexts. Analyze calls and the quality of conversations.
  • Click to Call: Identify phone numbers automatically on any website. Make outbound calls quickly. Disable the click-to-call functionality on particular pages if required. Access call details in the Call Metrics tab. Avoid time wasted on dialing every phone number manually. Eliminate the possibility of dialing wrong numbers.
  • After Call Work: Document every customer interaction and follow up on client requirements after every call, cutting down on the need to juggle calls continuously. Monitor agent calls and provide the necessary feedback.
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Product Ranking

#27

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#64

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Business Phone Systems

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Analyst Rating Summary

96
78
100
71
100
84
95
52
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Call coverage
Calling features
Integration & extensibility
Mobile features
Voicemail & messaging
Phone numbers
Security
Voice intelligence & analytics
Phone system
Voicemail & messaging

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

3CX
Freshcaller
+ Add Product + Add Product
Call Coverage Calling Features Collaboration Mobile Features Phone Numbers Phone System Voice Intelligence & Analytics Voicemail & Messaging 100 100 95 100 75 96 90 100 71 84 52 47 100 87 95 86 0 25 50 75 100
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31%
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84%
0%
16%
93%
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7%
50%
7%
43%
100%
0%
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50%
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50%
75%
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25%
100%
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93%
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7%
85%
0%
15%
86%
0%
14%
86%
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14%
100%
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71%
29%
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

100%
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80%
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20%
67%
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33%
100%
0%
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User Sentiment Summary

Great User Sentiment 613 reviews
Great User Sentiment 159 reviews
89%
of users recommend this product

3CX has a 'great' User Satisfaction Rating of 89% when considering 613 user reviews from 4 recognized software review sites.

80%
of users recommend this product

Freshcaller has a 'great' User Satisfaction Rating of 80% when considering 159 user reviews from 3 recognized software review sites.

4.3 (14)
n/a
4.4 (352)
4.1 (117)
4.5 (229)
3.8 (27)
4.8 (18)
3.4 (15)

Awards

SelectHub research analysts have evaluated 3CX and concluded it earns best-in-class honors for Calling features.

Calling features Award

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Synopsis of User Ratings and Reviews

Cost-Effective: 3CX offers a significant cost savings compared to traditional phone systems, eliminating the need for expensive hardware and maintenance contracts.
Feature-Rich: 3CX provides a comprehensive suite of features, including call forwarding, voicemail, video conferencing, and CRM integration, meeting the diverse needs of businesses.
Scalability: 3CX can easily scale to accommodate growing businesses, allowing for seamless expansion without the need for costly upgrades or additional hardware.
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Solid Call Quality: Users consistently praise Freshcaller for its reliable call quality, noting clear audio and minimal dropped calls, which are essential for professional communication.
Easy to Use Interface: Many users find Freshcaller's interface intuitive and easy to navigate, making it simple to manage calls, set up call flows, and access features without extensive training or technical expertise.
Useful Collaboration Features: Freshcaller offers features like call transfer, call conferencing, and shared call notes, which can enhance team collaboration and streamline communication within a business.
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Limited Call Handling: 3CX can struggle to handle high call volumes, leading to dropped calls and long wait times, which can be detrimental for businesses that rely heavily on phone communication.
Integration Challenges: Integrating 3CX with other business applications, such as CRM systems, can be complex and time-consuming, hindering productivity and workflow efficiency.
Limited Customization: 3CX offers limited customization options, making it difficult for businesses to tailor the system to their specific needs and branding, which can impact user adoption and satisfaction.
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Reliability Issues: Users have reported frequent call drops and connectivity problems, leading to frustration and disruption of business operations.
Limited Features: Some users find Freshcaller lacking advanced features commonly found in other business phone systems, such as detailed call analytics or integrations with specific CRM software.
Customer Support Concerns: There have been complaints about the responsiveness and effectiveness of Freshcaller's customer support, leaving users feeling unsupported when encountering technical difficulties.
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3CX, a business phone software, has received positive user reviews over the past year. Users praise its ease of use, feature-richness, and cost-effectiveness. Compared to similar products, 3CX stands out for its intuitive interface, which makes it easy for users to set up and manage their phone systems. Additionally, 3CX offers a wide range of features, including call recording, voicemail, and video conferencing, which are essential for businesses of all sizes. One of the key differentiating factors of 3CX is its open-source nature. This allows businesses to customize the software to meet their specific needs. For example, businesses can integrate 3CX with their CRM or ERP systems to streamline their workflows. Another important factor is 3CX's affordability. Compared to proprietary solutions, 3CX offers a more cost-effective option without compromising on features or quality. Overall, 3CX is a well-rounded business phone software that is suitable for businesses of all sizes. Its ease of use, feature-richness, and affordability make it a great choice for businesses looking to improve their communications.

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Is Freshcaller a breath of fresh air in the world of business phone systems? User reviews from the past year suggest that it might be, but it's not without its quirks. Many users praise Freshcaller for its user-friendly interface, finding it a breeze to set up and navigate compared to more complex systems like RingCentral or Dialpad. This ease of use is particularly valuable for smaller teams or businesses new to VoIP, as it allows them to hit the ground running without a steep learning curve. However, some users find Freshcaller's feature set to be somewhat limited, especially when compared to industry heavyweights. For instance, while it offers basic call center features like call queues and IVR, it lacks more advanced functionalities such as comprehensive analytics and integrations with popular CRM platforms. This makes Freshcaller a good fit for businesses with straightforward phone needs, but perhaps not ideal for those requiring a more robust, feature-rich solution. Ultimately, Freshcaller seems best suited for small to medium-sized businesses that prioritize simplicity and ease of use over a vast array of advanced features. It's a solid, no-frills option for those who just need a reliable and user-friendly business phone system without the bells and whistles.

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Screenshots

Top Alternatives in Business Phone Systems

8x8
Bitrix24
CXone
Dialpad
Freshcaller
Fuze
GoToConnect
MiCloud Connect
Microsoft Teams
Nextiva
Ooma Office
RingCentral
Vonage
Zoom

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Head-to-Head Comparison

3CX VS 8x8
3CX VS Bitrix24
3CX VS CXone
3CX VS Dialpad
3CX VS Freshcaller
3CX VS Fuze
3CX VS GoToConnect
3CX VS MiCloud Connect
3CX VS Microsoft Teams
3CX VS Nextiva

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