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3CX vs Global Call Forwarding

Last Updated: November 25th, 2024

Our analysts compared 3CX vs Global Call Forwarding based on data from our 400+ point analysis of Business Phone Systems, user reviews and our own crowdsourced data from our free software selection platform.

Overview Pricing Benefits & Features Analyst Ratings Comparison Charts User Ratings Analyst Summary Screenshots

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Product Basics

A global leader in business communications, 3CX is a phone system based on the SIP (Session Initiation Protocol) standard. Suitable for any business size, this solution helps improve productivity, enhance customer experience and enable increased mobility. It’s simple, cost-effective, flexible and can be hosted on a remote server.

The platform enables simultaneous calling, allowing customers to pay only for what they require. It offers extensive functionality, reliability and security. Integrating this software with other systems is easy and straightforward.

Global Call Forwarding offers a sophisticated software solution designed to manage tasks such as Business Phone services. This platform is particularly well-suited for businesses seeking to streamline their communication processes, enhance customer service, and maintain a professional image. The software provides a range of benefits, including seamless call forwarding, virtual phone numbers, and advanced call routing capabilities. Popular features include customizable voicemail, call recording, and real-time analytics, which help businesses monitor and optimize their communication strategies.

Users appreciate the platform's reliability and ease of use, often highlighting its intuitive interface and robust functionality. Compared to similar products, Global Call Forwarding stands out for its comprehensive feature set and exceptional customer support. Pricing varies based on factors such as the number of users and specific features required, with options for monthly or annual payments. For precise pricing details tailored to individual needs, it is recommended to contact SelectHub for a personalized quote.

$15/User, Monthly

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$7.95 Monthly

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Product Insights

Cost Effective: Decrease hardware, administration and maintenance costs. Pay lower costs for making calls to offices set up in other countries.
Unified Communication: Use additional features such as CRM, live chat, messaging and video conferencing. Access them all conveniently at one place.
Easy To Use: Eliminate training hassles and start using the software immediately without any learning curves.
Better Mobility: Allow employees to use extensions irrespective of location. Secure increased mobility by letting them carry the extensions wherever they go. Easily add and manage new lines.

Enhanced Customer Reach: Global Call Forwarding allows businesses to establish a local presence in multiple countries, making it easier for international customers to reach you without incurring high call charges.
Improved Customer Service: By routing calls to the appropriate department or representative, businesses can ensure that customer inquiries are handled promptly and efficiently, leading to higher satisfaction rates.
Cost Efficiency: Reducing the need for physical offices in multiple locations, Global Call Forwarding helps businesses save on overhead costs while maintaining a global presence.
Business Continuity: In the event of a local outage or disaster, calls can be redirected to other locations, ensuring that business operations remain uninterrupted.
Scalability: As your business grows, Global Call Forwarding can easily scale to accommodate increased call volumes and additional geographic locations without significant infrastructure changes.
Flexibility: Calls can be forwarded to various devices, including landlines, mobile phones, and VoIP systems, allowing employees to work from anywhere while staying connected.
Time Zone Management: By forwarding calls to different regions based on time zones, businesses can provide 24/7 customer support without requiring staff to work around the clock.
Professional Image: Having local phone numbers in multiple countries enhances your company's credibility and professionalism, making it more appealing to potential clients and partners.
Data Analytics: Detailed call logs and analytics provide insights into call patterns, helping businesses make informed decisions about staffing, marketing, and customer service strategies.
Compliance and Security: Global Call Forwarding services often include features that help businesses comply with local regulations and ensure that customer data is handled securely.

Hosted PBX: Keep better control over everything. Manage updates and get maximum flexibility. Move virtual PBX to a private cloud when required. Access integrated video conferencing solutions, apps for mobile phone devices, website live chat and much more. Automatically configure firewall rules. Launch the software in a few minutes using PBX Express. Get unlimited extensions. Manage extensions for remote workers seamlessly.
Phone System: Use the open-platform system with an option to migrate to the cloud. Deploy it on an existing server and reduce costs. Allow employees to have an excellent remote-working experience and increase overall productivity. Access flexible inbound calls, outbound calls, DIDs and ring groups.
Mobile Apps: Access secured communication for the entire team. Don’t restrict communication to building premises. Work on the go using the available extensions. Ensure customer satisfaction even while working remotely. Check the team’s availability easily. Eliminate learning curves and commence working quickly. Facilitate cost-effective phone calls between employees and colleagues. Transfer clients quickly to the appropriate department. Use the app and desk phone simultaneously.
CRM Integration: Keep the entire customer record handy to help the clients more efficiently and create a good impression in front of them. Create new customer records. Make calls in one click. Route calls seamlessly based on customer numbers or customer questions. Initiate and journal a call simultaneously.
Video Conferencing: Access easy-to-use and free enterprise-level video conferencing. Invite participants in a single click. Join meetings directly from the web browser without downloading any app. Share documents, present using a whiteboard, control remote screens and more. Add up to 250 participants. Schedule meetings within seconds.
Webphone: Handle all calls, check availability of team members and initiate video calls using one location. Make and receive calls straight from the web browser. Log in from anywhere using the required credentials and make a call with one click. Access voicemail, initiate video calls and get call notifications.
Call Center: Eliminate complex tasks and allow your agents to get more time to focus on vital work. Use the callback option and ensure no customer calls get missed. Record calls for reference purposes and access them whenever required. Centrally monitor ticket responses.
Live Chat: Integrate live chat with the phone system and allow website visitors to initiate real-time chats with the agents. Initiate a video call or live call without even dialing numbers. Manage all the communication on a single platform. Customize chat greetings keeping business hours and holidays in mind.
Microsoft 365: Connect with Microsoft 365 easily and streamline the workflow. Initiate calls directly from the interface. Automate phone contacts syncing. Use SSO authentication login using one click. Catch any important messages or calls. Create new extensions automatically.
Facebook Messages: Connect easily with customers. Eliminate the need to give all agents access to the Facebook page. Allow agents to respond to customers and resolve queries quickly. Track and archive Facebook messages successfully. Enable live chat messaging.
Business Texts: Use a designated business contact number to send and receive messages. Ensure no messages are unanswered, thus increasing customer satisfaction. Improve response rates.

International Call Forwarding: Route calls from one country to another seamlessly, ensuring global connectivity for your business.
Local and Toll-Free Numbers: Choose from a wide range of local and toll-free numbers to establish a local presence in multiple regions.
Advanced IVR System: Implement an Interactive Voice Response system to efficiently manage and direct incoming calls based on caller input.
Call Recording: Record and store calls for quality assurance, training, and compliance purposes.
Time-of-Day Routing: Automatically route calls based on the time of day, ensuring calls are directed to the appropriate team or location.
Failover Forwarding: Set up backup numbers to ensure calls are never missed, even if the primary number is unavailable.
Voicemail to Email: Receive voicemail messages directly in your email inbox, allowing for easy access and management.
Simultaneous Ringing: Ring multiple numbers at the same time, ensuring that calls are answered promptly by the first available team member.
Call Analytics: Access detailed call reports and analytics to monitor call performance and make data-driven decisions.
Customizable Greetings: Create personalized greetings and messages to enhance the caller experience and reinforce your brand.
Blacklisting: Block unwanted or spam calls by adding numbers to a blacklist, ensuring a more efficient call management system.
Mobile App: Manage your call forwarding settings and access features on the go with a user-friendly mobile application.
API Integration: Integrate Global Call Forwarding with your existing CRM and other business tools for a seamless workflow.
Multi-Language Support: Offer support in multiple languages to cater to a diverse customer base.
Call Whisper: Provide agents with a brief message before they answer a call, offering context and improving customer interactions.
Call Queuing: Place incoming calls in a queue when all agents are busy, ensuring callers are attended to in the order they called.
Number Porting: Easily transfer your existing phone numbers to Global Call Forwarding without any disruption to your service.
Custom Ringback Tones: Replace the standard ringback tone with a custom message or music to enhance the caller experience.
Call Transfer: Transfer calls to another number or extension seamlessly, ensuring smooth communication within your team.
Caller ID Customization: Display a specific caller ID for outgoing calls to maintain a consistent business identity.

Product Ranking

#27

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#79

among all
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Analyst Rating Summary

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User Sentiment Summary

89%

of users recommend this product

3CX has a 'great' User Satisfaction Rating of 89% when considering 613 user reviews from 4 recognized software review sites.

98%

of users recommend this product

Global Call Forwarding has a 'excellent' User Satisfaction Rating of 98% when considering 22 user reviews from 1 recognized software review sites.

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Synopsis of User Ratings and Reviews

Cost-Effective: 3CX offers a significant cost savings compared to traditional phone systems, eliminating the need for expensive hardware and maintenance contracts.

Feature-Rich: 3CX provides a comprehensive suite of features, including call forwarding, voicemail, video conferencing, and CRM integration, meeting the diverse needs of businesses.

Scalability: 3CX can easily scale to accommodate growing businesses, allowing for seamless expansion without the need for costly upgrades or additional hardware.

Reliable Service: Global Call Forwarding is praised for its dependable service with minimal downtime, ensuring business continuity.

User-Friendly Interface: The platform is designed for ease of use, allowing businesses to manage their calls and settings without technical difficulties.

Excellent Customer Support: Users consistently report positive experiences with Global Call Forwarding's customer support team, citing responsiveness and helpfulness.

Comprehensive Features: Global Call Forwarding offers a wide array of features, including international call forwarding, virtual phone numbers, and advanced call routing, catering to diverse business needs.

Limited Call Handling: 3CX can struggle to handle high call volumes, leading to dropped calls and long wait times, which can be detrimental for businesses that rely heavily on phone communication.

Integration Challenges: Integrating 3CX with other business applications, such as CRM systems, can be complex and time-consuming, hindering productivity and workflow efficiency.

Limited Customization: 3CX offers limited customization options, making it difficult for businesses to tailor the system to their specific needs and branding, which can impact user adoption and satisfaction.

Setup Complexity: While generally praised for ease of use, some users have reported occasional difficulties with the initial setup process of their phone system.

Pricing Transparency: A few users have expressed concerns regarding the clarity of pricing, particularly concerning potential hidden fees or billing complexities.

3CX, a business phone software, has received positive user reviews over the past year. Users praise its ease of use, feature-richness, and cost-effectiveness. Compared to similar products, 3CX stands out for its intuitive interface, which makes it easy for users to set up and manage their phone systems. Additionally, 3CX offers a wide range of features, including call recording, voicemail, and video conferencing, which are essential for businesses of all sizes. One of the key differentiating factors of 3CX is its open-source nature. This allows businesses to customize the software to meet their specific needs. For example, businesses can integrate 3CX with their CRM or ERP systems to streamline their workflows. Another important factor is 3CX's affordability. Compared to proprietary solutions, 3CX offers a more cost-effective option without compromising on features or quality. Overall, 3CX is a well-rounded business phone software that is suitable for businesses of all sizes. Its ease of use, feature-richness, and affordability make it a great choice for businesses looking to improve their communications.

Is Global Call Forwarding all it's cracked up to be? User reviews from the past year indicate that Global Call Forwarding is a reliable and user-friendly business phone service, particularly praised for its call forwarding functionality, competitive pricing, and responsive customer support. Users particularly appreciate the platform's intuitive design, which allows for easy setup and management of international phone numbers with just a few clicks, a feature frequently highlighted for its convenience, especially by businesses operating in multiple countries. Some users mentioned the smooth porting process, praising the helpfulness of the support team. While Global Call Forwarding generally receives positive feedback, a few users expressed that while the service is good, it might not be the most cost-effective solution for all businesses, suggesting that pricing could be a potential drawback for some. Overall, Global Call Forwarding appears to be a strong contender in the business phone services market, particularly for businesses seeking reliable international call forwarding, a user-friendly interface, and excellent customer support.

Screenshots

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Head-to-Head Comparison

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3CX VS Fuze

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FAQ

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What are the top-rated propducts for Business Phone Systems? Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

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