Home > Business Phone Systems > 3CX > 3CX vs net2phone

3CX vs net2phone

Last Updated: November 18th, 2024

Our analysts compared 3CX vs net2phone based on data from our 400+ point analysis of Business Phone Systems, user reviews and our own crowdsourced data from our free software selection platform.

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Product Basics

A global leader in business communications, 3CX is a phone system based on the SIP (Session Initiation Protocol) standard. Suitable for any business size, this solution helps improve productivity, enhance customer experience and enable increased mobility. It’s simple, cost-effective, flexible and can be hosted on a remote server.

The platform enables simultaneous calling, allowing customers to pay only for what they require. It offers extensive functionality, reliability and security. Integrating this software with other systems is easy and straightforward.

Net2Phone is a business phone and PBX system that enables unified communications for enterprises. Based in the cloud, it provides unlimited calling, instant messaging, call parking, ring groups, advanced call routing and much more. Its offering for video conferencing, Huddle, empowers users to create fully secure, password-protected meetings with easy guest access. Integrating with Google Calendar and Microsoft Outlook, Huddle is available in more than 30 languages. Team members can share screens, dial in, have public and private chats, raise their hands and share Youtube videos in conferences.

It integrates with Salesforce, Slack and Zoho CRM, enabling seamless click-to-call action and running call activity reports from within the application for greater insight. Connecting to Microsoft Teams, it provides direct routing, call recording, WebRTC calling and phone service backup. Five9 Cloud Contact Center improves customer support and outreach while maximizing efficiency through call trend analysis and performance management. It provides unlimited calling to more than 40 countries. U.S.-based support is available 24/7.

$15/User, Monthly

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$18.99/User, Monthly

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Small

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Large

Small

Medium

Large

Windows

Mac

Linux

Android

Chromebook

Windows

Mac

Linux

Android

Chromebook

Cloud

On-Premise

Mobile

Cloud

On-Premise

Mobile

Product Assistance

Documentation

In Person

Live Online

Videos

Webinars

Documentation

In Person

Live Online

Videos

Webinars

Phone

Chat

FAQ

Forum

Knowledge Base

24/7 Live Support

Phone

Chat

FAQ

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24/7 Live Support

Product Insights

Cost Effective: Decrease hardware, administration and maintenance costs. Pay lower costs for making calls to offices set up in other countries.
Unified Communication: Use additional features such as CRM, live chat, messaging and video conferencing. Access them all conveniently at one place.
Easy To Use: Eliminate training hassles and start using the software immediately without any learning curves.
Better Mobility: Allow employees to use extensions irrespective of location. Secure increased mobility by letting them carry the extensions wherever they go. Easily add and manage new lines.

Cost Efficiency: By leveraging VoIP technology, net2phone significantly reduces telecommunication costs, eliminating the need for traditional phone lines and reducing long-distance charges.
Scalability: Easily scales to accommodate business growth, allowing for the addition of lines or features without the need for extensive infrastructure changes, making it ideal for both small startups and large enterprises.
Global Reach: Offers international calling capabilities at competitive rates, enabling businesses to maintain global communication without the burden of excessive costs.
Unified Communications: Integrates various communication tools such as voice, video conferencing, and messaging into a single platform, streamlining internal and external communication processes.
Flexibility: Supports remote work by allowing employees to connect from anywhere in the world with an internet connection, ensuring business continuity and employee productivity.
Enhanced Customer Experience: Features like auto-attendant, call routing, and voicemail-to-email improve customer interaction by ensuring calls are handled efficiently and professionally.
Reliability: Offers robust disaster recovery and redundancy capabilities, minimizing downtime and ensuring that communication lines remain open even in the event of an outage.
Easy Integration: Seamlessly integrates with popular CRM and business tools, enhancing workflow automation and providing richer customer insights.
Advanced Features: Comes equipped with advanced functionalities such as call analytics and reporting, giving businesses valuable insights into call patterns and helping optimize communication strategies.
Professional Image: Provides businesses with a professional communication setup, including custom greetings and music on hold, enhancing the company's image and customer perception.
Security: Implements strong security measures, including encryption and secure connections, to protect sensitive business communications from interception and fraud.
24/7 Support: Offers round-the-clock customer support, ensuring that any issues are promptly addressed and resolved, minimizing potential disruptions to business operations.

Hosted PBX: Keep better control over everything. Manage updates and get maximum flexibility. Move virtual PBX to a private cloud when required. Access integrated video conferencing solutions, apps for mobile phone devices, website live chat and much more. Automatically configure firewall rules. Launch the software in a few minutes using PBX Express. Get unlimited extensions. Manage extensions for remote workers seamlessly.
Phone System: Use the open-platform system with an option to migrate to the cloud. Deploy it on an existing server and reduce costs. Allow employees to have an excellent remote-working experience and increase overall productivity. Access flexible inbound calls, outbound calls, DIDs and ring groups.
Mobile Apps: Access secured communication for the entire team. Don’t restrict communication to building premises. Work on the go using the available extensions. Ensure customer satisfaction even while working remotely. Check the team’s availability easily. Eliminate learning curves and commence working quickly. Facilitate cost-effective phone calls between employees and colleagues. Transfer clients quickly to the appropriate department. Use the app and desk phone simultaneously.
CRM Integration: Keep the entire customer record handy to help the clients more efficiently and create a good impression in front of them. Create new customer records. Make calls in one click. Route calls seamlessly based on customer numbers or customer questions. Initiate and journal a call simultaneously.
Video Conferencing: Access easy-to-use and free enterprise-level video conferencing. Invite participants in a single click. Join meetings directly from the web browser without downloading any app. Share documents, present using a whiteboard, control remote screens and more. Add up to 250 participants. Schedule meetings within seconds.
Webphone: Handle all calls, check availability of team members and initiate video calls using one location. Make and receive calls straight from the web browser. Log in from anywhere using the required credentials and make a call with one click. Access voicemail, initiate video calls and get call notifications.
Call Center: Eliminate complex tasks and allow your agents to get more time to focus on vital work. Use the callback option and ensure no customer calls get missed. Record calls for reference purposes and access them whenever required. Centrally monitor ticket responses.
Live Chat: Integrate live chat with the phone system and allow website visitors to initiate real-time chats with the agents. Initiate a video call or live call without even dialing numbers. Manage all the communication on a single platform. Customize chat greetings keeping business hours and holidays in mind.
Microsoft 365: Connect with Microsoft 365 easily and streamline the workflow. Initiate calls directly from the interface. Automate phone contacts syncing. Use SSO authentication login using one click. Catch any important messages or calls. Create new extensions automatically.
Facebook Messages: Connect easily with customers. Eliminate the need to give all agents access to the Facebook page. Allow agents to respond to customers and resolve queries quickly. Track and archive Facebook messages successfully. Enable live chat messaging.
Business Texts: Use a designated business contact number to send and receive messages. Ensure no messages are unanswered, thus increasing customer satisfaction. Improve response rates.

Call Blocking: Control, add, and manage blocked numbers. Block unwanted callers by country code, area code, toll-free or a specific number. Use the 'Blocked Caller' section to add a number to the list. View banned numbers in the call history and choose to accept, reject or reject and block as needed.
Mobile App: Make and receive calls and access voicemails to follow-up with needs leads more effectively. Dial extension-to-extension and transfer calls to individuals and departments. Remotely manage and control the portal. Increase accessibility, build brand loyalty and provide quick responses to customer queries.
Google Chrome Extension: Make calls directly from the browser by downloading Google Chrome Extension without extra expenditure or additional hardware. Dial any number using the dial-pad on the toolbar and access the call history without the hassle of leaving the page. Click and listen to voicemails from the chrome extensions. Make calls from a computer and use the desk phone without having to dial a phone number.
International Calling: Access worldwide, unlimited plans to the U.S., Canada and 40 other countries across the globe. Enjoy a 95% first call resolution facility and international local support in Canada, Brazil, Argentina and Hong Kong. Use PoPs (Point of Presence), an artificial point between communications that allows users to receive a dial tone in almost every country.
Web Calling: Call directly from the desktop or log in to the portal and place a call without using hardware. Access performance-based data to analyze the trends and optimize efficiency. Make unlimited international calls, seamlessly transfer and place a customer on hold with the click of a button.
Enhanced On-Hold Options: Listen to exclusive sales, promotions, special events or any other critical business-related announcements while on hold. Entertain customers by playing the company jingle, playing any desired music or choosing from the software's default music.
Salesforce Integration: Make and receive calls within Salesforce, automatically integrate the call records of inbound callers and obtain helpful metrics. Layout call center directories with directory numbers and updated number search. View important role-based specifics by customizing individual profiles and softphones.
Zoho Integration: Track comprehensive customer information and automatically pass it through to the lead or account record. Make and answer inbound calls with a single click on the interface. Enable a 'call pop' notification with all the required information when a customer calls. Add email notifications, field updates and reminders, supplementing the follow-up process with customers. Record vital information after each call, including time duration, call time, the call type and more.
Messaging: Send and receive text messages using the business phone number. Enable live customer conversations using the mobile app or website. Route messages to a required individual, department, team or an entire company. Download and listen to voice messages within the portal at any point and receive voicemail transcriptions on the email. Access the Cloud PBX dashboard anywhere using either an iOS or Android mobile app.
Call Recording: Boost customer satisfaction, ensuring all essential details are retrieved and saved from every call. Use call recordings to enhance the understanding of employees and for training purposes. Resolve customer disputes and avoid any possible legal situations arising. Improve product or company performance with the customer feedback at hand.
Company Directory: Get connected to the right team member by simply knowing the individual's name and without any knowledge regarding different extensions. Facilitate and speed up customer care, making the entire process efficient for customers. Allow customers to connect with the right person by adding the company directory option to the welcome menus. Access the directory by default in the account and control the choice depending on convenience.
Live Chat: Access quick and efficient on-demand support directly on the website. Answer customer queries irrespective of location using the mobile app. Increase the chances of customer acquisition and retention by quickly responding to a lead. Build brand loyalty, improve the company's quality and attain success in the long run.
Receptionist Console: Manage large volumes of inbound and outbound calls and optimize overall workflow. Promptly answer and transfer customer calls. Streamline contact searches and easily find a contact, using a few clicks. Transfer calls in one click to the correct member, department, team or ring group. Announce the call before transferring to the recipient.
Analysis Accessibility: Access company calls and monitor factors of every call. Track patterns related to inbound, outbound and missed calls. Identify high and low call volume periods to make the necessary amendments. Track performance data on the dashboard and make company decisions based on the information received. Gain real-time insights into special teams, departments, ring groups and more.
Call Queues: Remain organized even during high-volume call periods. Allow callers to wait in the order they called, enabling streamlined assistance. Acknowledge every caller without answering their queries instantly, increasing the chances of them remaining on hold. Utilize the waiting time to promote sales, specials or events.
Fax: Send and receive faxes using a computer rather than spending money on a line. Enable encrypted inbound and outbound fax options, granting further protection and security by concealing personal information. Send faxes on the go. Use an already existing fax machine with an ATA device.
Ring Groups: Devise a customized call flow by routing calls to a specific team, welcome menu or department. Create multi-dimensional company layers and manage settings, enabling all assigned devices to ring simultaneously or sequentially. Customize office hour settings, build a holiday schedule and update hours of operation. Send messages to a ring group, allowing everyone to view it at the same time.
Enhanced Voicemail: Convert voicemails to text and send them to email, saving time and improving accessibility. Receive the audio files of voicemails via email. Save all messages to the portal and easily download them whenever required.
Zapier Integration: Create seamless workflows, increasing efficiency and automation. Instantly connect the account with over 3,000 applications and automate tasks. Link web apps with a few clicks and easily share data. Send information between apps using workflows named Zaps. Customize faster, tailor-made processes without using any code.
Slack Integration:: Make calling easy by not switching apps or tabs. Reduce the time wasted on hunting a team member down through the company directory and search within Slack instead. Launch Huddle to initiate easier collaboration and allow screen-sharing. Set notifications and don't miss out on an important call or message. Enable the caller ID option, manage voicemail and easily track missed calls.

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Analyst Rating Summary

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User Sentiment Summary

89%

of users recommend this product

3CX has a 'great' User Satisfaction Rating of 89% when considering 613 user reviews from 4 recognized software review sites.

84%

of users recommend this product

net2phone has a 'great' User Satisfaction Rating of 84% when considering 28 user reviews from 4 recognized software review sites.

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4.24 (14)

4.5 (229)

4.0 (1)

4.8 (18)

4.3 (6)

Awards

Synopsis of User Ratings and Reviews

Cost-Effective: 3CX offers a significant cost savings compared to traditional phone systems, eliminating the need for expensive hardware and maintenance contracts.

Feature-Rich: 3CX provides a comprehensive suite of features, including call forwarding, voicemail, video conferencing, and CRM integration, meeting the diverse needs of businesses.

Scalability: 3CX can easily scale to accommodate growing businesses, allowing for seamless expansion without the need for costly upgrades or additional hardware.

Feature-Rich: Users frequently mention the extensive features offered by net2phone, including call recording, voicemail to email, and virtual fax. The platform also provides advanced call routing options and integrations with popular CRM systems.

Cost-Effective: net2phone's pricing structure is often praised for its affordability, especially for small and medium-sized businesses. The company offers various plans with predictable monthly costs, eliminating surprise fees.

Scalability: Businesses appreciate the ability to easily scale their phone system as their needs evolve. net2phone allows users to add or remove lines and features without significant hardware investments or complex configurations.

Mobile App: The net2phone mobile app receives positive feedback for its user-friendly interface and functionality. It enables users to make and receive calls, manage voicemail, and access other features from their smartphones.

Customer Support: Users generally report satisfaction with net2phone's customer support, citing responsiveness and helpfulness in resolving issues.

Limited Call Handling: 3CX can struggle to handle high call volumes, leading to dropped calls and long wait times, which can be detrimental for businesses that rely heavily on phone communication.

Integration Challenges: Integrating 3CX with other business applications, such as CRM systems, can be complex and time-consuming, hindering productivity and workflow efficiency.

Limited Customization: 3CX offers limited customization options, making it difficult for businesses to tailor the system to their specific needs and branding, which can impact user adoption and satisfaction.

Call Quality Issues: Several users have reported problems with dropped calls, static, and poor audio quality, particularly in areas with less-than-ideal network coverage. This can be disruptive to business communications and lead to frustration for both employees and clients.

Customer Service Challenges: Getting timely and effective support from net2phone's customer service team has been a recurring concern among users. Lengthy wait times and difficulty reaching knowledgeable representatives can exacerbate technical issues and hinder problem resolution.

Limited Feature Set: Compared to some competitors, net2phone's features might not be as extensive, potentially lacking certain advanced functionalities that businesses with complex communication needs may require. This could limit flexibility and hinder efficiency for certain users.

3CX, a business phone software, has received positive user reviews over the past year. Users praise its ease of use, feature-richness, and cost-effectiveness. Compared to similar products, 3CX stands out for its intuitive interface, which makes it easy for users to set up and manage their phone systems. Additionally, 3CX offers a wide range of features, including call recording, voicemail, and video conferencing, which are essential for businesses of all sizes. One of the key differentiating factors of 3CX is its open-source nature. This allows businesses to customize the software to meet their specific needs. For example, businesses can integrate 3CX with their CRM or ERP systems to streamline their workflows. Another important factor is 3CX's affordability. Compared to proprietary solutions, 3CX offers a more cost-effective option without compromising on features or quality. Overall, 3CX is a well-rounded business phone software that is suitable for businesses of all sizes. Its ease of use, feature-richness, and affordability make it a great choice for businesses looking to improve their communications.

Users rave about its affordability and scalability, making it a winner for growing companies. The platform boasts a comprehensive suite of features, including call forwarding, voicemail, call recording, video conferencing, and a company directory, all accessible through an intuitive portal. Plus, net2phone plays well with others, integrating seamlessly with popular CRM and helpdesk software. Some users, however, have reported occasional reliability hiccups and bumps in the customer service road. So, who's dialing in the right number with net2phone? It's a perfect fit for small to medium-sized businesses seeking a cost-effective, feature-rich, and scalable phone system without the hassle of managing hardware. If your business values flexibility and remote work capabilities, net2phone's cloud-based approach is a major plus. However, if rock-solid reliability and top-tier customer support are your top priorities, you might want to explore other options or carefully evaluate net2phone's service level agreements and support plans.

Screenshots

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FAQ

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