8x8 vs LoopUp

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Our analysts compared 8x8 vs LoopUp based on data from our 400+ point analysis of Business Phone Systems, user reviews and our own crowdsourced data from our free software selection platform.

Product Basics

8x8 is a unified communications as a service (UCaaS) system that provides cloud PBX functions like unlimited calling, SMS, automated call-attendant, call distribution, recording, three-way calling, visual voicemail and fax. In addition to utilizing its pre-designed meeting rooms, businesses can embed meetings with its Meetings-as-a-Service offering, Jitsi. It integrates with Microsoft Teams, Salesforce and ServiceNow seamlessly.

Its contact center enables omnichannel routing and effective customer engagement through speech and sentiment analysis and workforce management. Companies can establish a local presence through local phone porting with direct dialing across more than 120 countries. Teams can handle greater call volumes through even call distribution to employees for faster turnaround. It is HIPAA, FISMA SP 800-53 R4 and ISO 27001 certified for data governance compliance.
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LoopUp is a sophisticated software solution designed to streamline communication and collaboration for businesses, with a strong emphasis on managing tasks like Business Phone. It's particularly well-suited for medium to large enterprises that require reliable, high-quality communication tools to support their daily operations. One of the key benefits of LoopUp is its ability to enhance audio quality and reduce background noise during calls, which is crucial for maintaining professionalism and clarity in business communications. Among its popular features are easy conference call setups, call recording, and seamless integration with existing business tools, which collectively improve productivity and user experience. When compared to similar products, users often highlight LoopUp's intuitive interface and exceptional call quality as standout advantages. Pricing considerations for LoopUp typically involve a range based on the number of users and the specific features needed, with payment options that can accommodate monthly or annual billing cycles, making it a flexible solution for businesses looking to manage their communication needs efficiently.

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$15/User, Monthly
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$22 Monthly
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Product Insights

  • Enhanced Collaboration: 8x8's unified communications platform seamlessly integrates voice, video, chat, and file sharing, fostering real-time collaboration and breaking down communication barriers.
  • Increased Productivity: Automated call routing, voicemail transcription, and presence management streamline workflows, allowing employees to focus on high-value tasks and maximize productivity.
  • Improved Customer Experience: Omnichannel support, intelligent call routing, and personalized interactions empower businesses to deliver exceptional customer experiences that build loyalty and drive growth.
  • Cost Savings: 8x8's cloud-based model eliminates the need for expensive hardware and maintenance, reducing operational costs and providing a scalable solution for businesses of all sizes.
  • Scalability and Flexibility: 8x8's platform adapts to changing business needs, allowing companies to add or remove users, features, and locations with ease, ensuring a future-proof communication solution.
  • Mobility and Remote Work Support: 8x8's mobile app and desktop clients empower employees to stay connected and productive from anywhere, supporting remote work and flexible work arrangements.
  • Security and Compliance: 8x8 adheres to industry-leading security standards and complies with regulatory requirements, ensuring the protection of sensitive data and maintaining business continuity.
  • Analytics and Reporting: Comprehensive analytics and reporting tools provide valuable insights into communication patterns, performance metrics, and customer interactions, enabling data-driven decision-making and continuous improvement.
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  • Simplify Use: Eliminate hassles like being unaware of who’s on the call, background noise and issues related to sharing screens. Receive alerts when a guest enters the meeting. 
  • Improve Accessibility: Schedule and fully manage meetings from a mobile device. Reduce dependability on laptops and computers, and join discussions with a single click. Stay connected with colleagues and clients regardless of location. 
  • Boost Audio Reliability: Receive calls for meetings over the tier-1 network instead of public internet for a high-quality audio experience. 
  • Increase Security: Keep track of who is in the meeting, and remove unwanted participants. Ensure data encryption. 
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  • All-in-One Communications: Connect employees and customers on a single app that offers all modes of communication including voice, video, chat and more. Reach customers located in over 120 countries with guaranteed uptime and voice quality. Full encryption with a large number of certifications ensures data remains secure. 
  • Business Phone: Manage voice services utilizing Cloud PBX technologies. 
    • Call Handling: Take control of calling productivity and privacy with caller ID, call blocking and do not disturb mode. Forward and transfer calls and create a virtual holding area for calls with Call Waiting and Call Parking. Three-way calling allows for three-party collaboration without any additional equipment or time restrictions. 
    • Customer Experience: Use auto-attendant voice services to route calls, provide self-service options and choose music to play while callers are on hold. Call queues route customers to the appropriate resources. 
    • Call Management: Balance employee workloads by evenly distributing calls. Monitor calls to ensure customer satisfaction and manage quality control. Assign employee roles and provide access to effective training resources. 
    • Emergency Services: Remain in compliance with federal emergency dialing requirements and ensure emergency notifications are up-to-date. 
    • Cost Center: Set up to five levels of hierarchy with site-based cost centers. Customize the structure of cost centers, payment methods and billing contacts. 
  • Video Conferencing: Reach up to 100 participants in a single HD video conference call. 
    • Backgrounds: Participants can blur the background of video calls or choose from a variety of backgrounds to create a personalized and professional setting. 
    • Mobile Browser: From mobile devices, join video calls with the same quality as on desktops. 
    • Host Controls: Lock meetings, create participant permissions and lobbies, and delegate hosts. 
    • End-to-End Encryption: Only allow participants with a shared key to join the meeting. 
    • Invite: Send invitations to a meeting from messages or allow participants to dial-in from more than 50 countries, from any of the included 11 toll-free numbers. 
    • Record: Record meetings and calls to save to the cloud to reference at a later time or send to participants that did not attend. 
    • Calendar: Schedule and send meeting invites directly from calendars using Google plug-ins and Microsoft add-ins. 
    • Stream and Share: Live-stream a conference call on YouTube with an unlimited number of viewers allowed. Share Youtube videos and audio from a computer or browser tab in a meeting. 
    • Analytics: View insights into meeting usage and adoption. 
    • Languages: Available in 46 languages. 
  • Team Chat: Instantly connect with anyone in the company’s global directory via one-on-one chat or with an entire team using team messaging capabilities. Securely share files with one or multiple members and create group chat rooms that are private, invite-only or public.  
  • Contact Center: Connect with agents, employees and customers through the cloud contact center, with built-in omnichannel routing that provides digital and voice channel support, efficient routing and self-serve capabilities. 
    • Automatic Call Distribution (ACD): Provide customers with precise caller-to-agent matching by routing to the agent most adept to handling the customer issue at hand, who receives full access to the customer’s history to better assist them. 
    • Interactive Voice Response (IVR): Provide self-serve call responses using conversational AI technology. Analyze customer journeys by capturing insights via built-in analytical tools. 
    • Digital Channels: View all digital channels from one single interface, ensuring a seamless customer experience. 
    • Predictive Dialer: Define dialing strategies, create campaigns, actively manage agent answering processes and more. 
    • Quality Management: Analyze customer interactions to assess areas in which agents need additional training. Create forms, view scores and track each agent’s progress. 
    • Customer Surveys: Give customers the opportunity to provide feedback, giving insight into what agents can improve on for future customer interactions. 
    • Call and Screen Recording: Access recordings using a simple interface protected by authorized supervisor search, playback, archive retrieval and more. Monitor multiple agents at the same time in a single window. 
    • Payment Processing: Allow customers to securely send payments by directing calls to a specific payment interface. Customers have the ability to enter payment info directly into the phone system. IVR structure eliminates the need for live agent interaction with customers during the payment process. 
  • APIs: Reach customers with industry-standard APIs that allow for extended functionality through SMS, chat apps, callstats and more. 
  • SIP Trunking: Access better call quality using tier 1 carriers to give PSTN service replacements such as emergency services and shortcodes, provided in over 40 countries, and toll-free and local numbers available in over 90 countries.  
  • Third Party App Integrations: Add popular applications such as Microsoft Teams, Salesforce, Google Workspace and more. 
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  • Global Provider: Access a cloud PSTN replacement in several countries. Integrate with a local carrier, ensuring consistent execution. 
  • Premium Voice Quality: Interconnect with regional carriers. Access high-quality routing worldwide. Enable a private voice network operating over a global IP. 
  • Integration: Use direct-routing-as-a-service to integrate easily with cloud-based contact centers. Expand customized integrations wherever possible. Integrate with multiple third-party applications and increase the efficiency of remote meetings. 
  • Screen Sharing: Access screen sharing with a single click during meetings. Eliminate time guests spend downloading the application. View screen sharing on any device or browser. 
  • Expert Design and Deployment: Let a team of voice experts compose and employ consistent global solutions. 
  • Remote Meetings: Send meeting invites from Outlook, the web or the mobile app. Get a notification about when the first guest joins. Add missing guests, mute background noise and discover who is talking during the meeting. View the video call on any device without downloading the app. 
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Product Ranking

#13

among all
Business Phone Systems

#44

among all
Business Phone Systems

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Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

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Call Coverage Calling Features Collaboration Mobile Features Phone Numbers Phone System Voice Intelligence & Analytics Voicemail & Messaging 100 100 100 100 100 100 100 100 0 25 50 75 100
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User Sentiment Summary

Good User Sentiment 586 reviews
Excellent User Sentiment 341 reviews
79%
of users recommend this product

8x8 has a 'good' User Satisfaction Rating of 79% when considering 586 user reviews from 6 recognized software review sites.

91%
of users recommend this product

LoopUp has a 'excellent' User Satisfaction Rating of 91% when considering 341 user reviews from 5 recognized software review sites.

4.0 (15)
n/a
4.2 (22)
4.2 (11)
3.96 (234)
4.58 (118)
3.8 (24)
4.6 (117)
4.2 (109)
4.5 (93)
3.8 (182)
4.5 (2)

Awards

SelectHub research analysts have evaluated 8x8 and concluded it deserves the award for the Best Overall Business Phone Systems available today and earns best-in-class honors for Calling features, Collaboration, Phone system and Voice intelligence & analytics.

Analysts' Pick Award
Calling features Award
Collaboration Award
Phone system Award
Voice intelligence & analytics Award

LoopUp stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

Synopsis of User Ratings and Reviews

Seamless Integration: 8x8 seamlessly integrates with popular business applications like Salesforce and Microsoft Teams, streamlining workflows and enhancing productivity.
Advanced Call Management: Advanced call routing, call forwarding, and voicemail features provide businesses with robust call management capabilities, ensuring efficient handling of customer interactions.
Remote Work Flexibility: 8x8's cloud-based platform enables employees to work remotely with ease, accessing all essential phone system features from anywhere with an internet connection.
Cost-Effective Solution: 8x8 offers flexible pricing plans tailored to businesses of all sizes, providing a cost-effective alternative to traditional phone systems.
Scalability and Reliability: 8x8's scalable platform can accommodate businesses of any size, ensuring reliable and uninterrupted communication services.
Enhanced Collaboration: 8x8's collaboration tools, such as video conferencing and instant messaging, foster seamless team communication and improve productivity.
Exceptional Customer Support: 8x8 provides dedicated customer support, ensuring prompt resolution of any technical issues or inquiries.
User-Friendly Interface: 8x8's intuitive user interface makes it easy for employees to navigate and utilize the system's features, minimizing training time and maximizing efficiency.
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Effortless Communication: Users praise LoopUp for its intuitive interface, making it easy to initiate and join calls without technical hiccups. This simplicity is especially valuable for businesses that prioritize efficient communication.
Crystal-Clear Audio: Many users highlight LoopUp's exceptional audio quality, noting the absence of background noise or dropped calls. This reliability is crucial for businesses that rely on clear communication for important discussions and decision-making.
Seamless Screen Sharing: LoopUp's screen sharing feature receives positive feedback for its user-friendliness and reliability. Users appreciate the ability to share presentations or documents without encountering technical difficulties, facilitating collaborative work and efficient information sharing.
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Limited Customization: Users have reported difficulty in tailoring the system to their specific business needs, leading to a lack of flexibility.
Complex User Interface: The interface has been described as cluttered and unintuitive, making it challenging for users to navigate and manage the system efficiently.
Frequent Outages: Users have experienced unexpected system outages, resulting in disruptions to business operations and communication.
Poor Customer Support: Users have expressed dissatisfaction with the quality and responsiveness of customer support, making it difficult to resolve issues promptly.
High Costs: The cost of the system, including subscription fees and additional charges, has been a concern for some users.
Limited Integrations: The system's limited integration capabilities with other business applications have hindered its usefulness for users who rely on a connected ecosystem.
Security Concerns: Users have raised concerns about the security measures implemented in the system, particularly regarding data privacy and protection.
Lack of Advanced Features: The system may lack certain advanced features that are essential for businesses with complex communication needs, such as call recording, analytics, and advanced call routing.
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Limited Functionality: LoopUp lacks essential features found in other business phone systems, such as call recording, voicemail transcription, and integrations with popular CRM platforms. This can hinder productivity and efficiency for businesses that rely on these features.
Audio Quality Issues: Some users report experiencing inconsistent audio quality, including dropped calls, static, and echo. This can be frustrating and disruptive during important business calls.
Mobile App Limitations: The LoopUp mobile app has limited functionality compared to the desktop version, making it less convenient for users who are frequently on the go.
Pricing: LoopUp's pricing structure can be complex and may not be suitable for all businesses, especially smaller ones with limited budgets.
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8x8 is a business phone system that has received positive reviews from users in the past year. Many users praise its ease of use, reliability, and feature-richness. They also appreciate its ability to integrate with other business applications, such as CRM and ERP systems. 8x8 compares favorably to similar products in terms of its scalability, flexibility, and customer support. Its strengths include its cloud-based architecture, which makes it easy to deploy and manage, and its wide range of features, which can be customized to meet the needs of any business. However, some users have reported that 8x8 can be expensive, and that its customer support can be slow to respond at times. Overall, 8x8 is a well-rounded business phone system that is suitable for businesses of all sizes. It is particularly well-suited for businesses that need a scalable, flexible, and feature-rich solution. 8x8's differentiating factors include its focus on cloud-based solutions, its commitment to customer service, and its ability to integrate with other business applications. These factors are important because they allow businesses to take advantage of the latest technology, get the support they need, and streamline their operations. 8x8 is most suited for businesses that need a reliable, scalable, and feature-rich business phone system. It is also a good choice for businesses that want to integrate their phone system with other business applications.

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User reviews from the last year suggest LoopUp is a bit of a mixed bag. Some users rave about its intuitive interface and seamless integration with existing workflows, making it a breeze to manage tasks like Business Phone. They highlight its ability to streamline communication and boost efficiency, particularly for teams that heavily rely on phone calls. For example, users praise the "click-to-call" feature and the ease of setting up conference calls, saving valuable time and minimizing hassle. However, other users express frustration with occasional glitches and limitations in functionality. Some find the mobile app clunky and report difficulty accessing certain features. Others wish for more robust reporting and analytics capabilities to gain deeper insights into team performance. Despite these drawbacks, many users appreciate LoopUp's responsive customer support and commitment to ongoing improvements. Ultimately, LoopUp seems best suited for small to medium-sized businesses that prioritize ease of use and seamless communication over advanced features and in-depth analytics. Its intuitive design and focus on core functionalities make it a good fit for teams looking to simplify their workflow and enhance collaboration without a steep learning curve.

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