8x8 Work vs UniTel Voice

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Our analysts compared 8x8 Work vs UniTel Voice based on data from our 400+ point analysis of Business Phone Systems, user reviews and our own crowdsourced data from our free software selection platform.

8x8 Work Software Tool

Product Basics

8x8 Work is an easy-to-manage business communication application that empowers working individuals to connect faster and better. It enables conversations to grow organically from text to voice to video and back and combines a robust business phone system with analytics, video conferencing and more.

Team members can collaborate and share files in secure chat rooms. All employees can set business hours and redirect calls. Individuals can strengthen relationships, communicate effectively and have better experiences by attaining greater call management flexibility, conducting meetings seamlessly and not having to switch repeatedly between apps.
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UniTel Voice offers a comprehensive software solution designed to manage various business communication tasks, including Business Phone services. This platform is particularly well-suited for small to medium-sized businesses and startups due to its affordability and ease of use. Users benefit from features such as virtual phone numbers, call forwarding, voicemail-to-email, and auto-attendant services, which enhance professional communication and operational efficiency.

One of the standout benefits of UniTel Voice is its user-friendly interface, which simplifies the setup and management of business phone systems. Additionally, the software's scalability allows businesses to easily adjust their communication needs as they grow. Compared to similar products, users often highlight UniTel Voice's reliable customer support and cost-effectiveness.

Pricing for UniTel Voice varies based on the specific needs and scale of the business, typically involving a monthly subscription model. For precise pricing details, it is recommended to contact SelectHub for a tailored quote.

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$15 Monthly
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$9.99 Monthly
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Tailored to your specific needs
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Product Assistance

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Product Insights

  • Enhanced Communication: 8x8 Work unifies multiple communication channels, including voice, video, chat, and email, into a single, intuitive platform, streamlining collaboration and improving productivity.
  • Exceptional Call Quality: Experience crystal-clear voice calls with advanced audio codecs and noise cancellation, ensuring seamless communication and reducing distractions.
  • Seamless Mobility: Access your business phone system from anywhere, on any device, with mobile apps that mirror the desktop experience, enabling you to stay connected and responsive.
  • Automated Call Handling: Customize automated call routing based on time of day, caller ID, or other criteria, ensuring that calls are directed to the appropriate person or department, improving customer satisfaction.
  • Robust Integrations: Integrate 8x8 Work with your CRM, ERP, and other business applications to streamline workflows, automate tasks, and gain valuable insights.
  • Comprehensive Reporting and Analytics: Track and analyze key metrics such as call volume, call duration, and customer satisfaction to identify areas for improvement and optimize your communication strategy.
  • Exceptional Security: Protect your sensitive data with industry-leading security measures, including encryption, two-factor authentication, and compliance with regulatory standards.
  • Scalable and Cost-Effective: 8x8 Work is designed to meet the needs of businesses of all sizes, offering flexible pricing plans and the ability to scale your system as your business grows, saving you time and money.
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  • Cost Efficiency: UniTel Voice offers affordable pricing plans that help businesses save on traditional phone system costs.
  • Scalability: Easily scale your phone system as your business grows, adding new lines and features without significant investment.
  • Professional Image: Enhance your business's professional appearance with custom greetings, hold music, and voicemail.
  • Mobility: Access your business phone system from anywhere, allowing remote work and on-the-go communication.
  • Improved Customer Service: Route calls efficiently to the right departments or individuals, reducing wait times and improving customer satisfaction.
  • Enhanced Collaboration: Features like call forwarding and voicemail-to-email ensure team members stay connected and informed.
  • Time Management: Automated call handling and scheduling features free up time for more critical business tasks.
  • Reliability: Cloud-based infrastructure ensures high availability and disaster recovery, minimizing downtime.
  • Integration Capabilities: Seamlessly integrate with CRM systems and other business tools to streamline operations.
  • Flexibility: Customize your phone system to meet specific business needs, from call routing to voicemail settings.
  • Analytics and Reporting: Gain insights into call patterns and performance with detailed analytics and reporting tools.
  • Security: Benefit from robust security measures that protect your communication data from unauthorized access.
  • Ease of Use: User-friendly interface and setup process reduce the learning curve and implementation time.
  • Customer Support: Access dedicated support to resolve issues quickly and keep your phone system running smoothly.
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  • All-in-One App: Maintain high productivity levels among employees with voice, video, chat and fax communication options inside and outside the office.
  • Cloud PBX: Use enterprise-grade functionalities such as unlimited calling, auto-attendant, flexible call flows and more.
  • Integration: Eliminate the hassle of switching between different applications by integrating with crucial business communications.
  • Administration: Enable a single administrative interface to secure improved management and system configuration.
  • Digital Workspace: Allow employees to remain well-connected, efficient, and on the same page regardless of location or devices.
  • Contact Directory: Access personal and company contact information quickly, enabling effective connection with colleagues and clients.
  • Business Fax: Send any document on a computer in the form of a fax. Manage all faxes received on the app.
  • Call Forwarding: Forward calls to various extensions inside and outside the system, ensuring more control over volume.
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  • Virtual Phone Numbers: Choose from local, toll-free, or vanity numbers to establish a professional presence.
  • Call Forwarding: Redirect calls to any device, ensuring you never miss an important call.
  • Auto Attendant: Set up a virtual receptionist to greet callers and direct them to the appropriate department or individual.
  • Voicemail to Email: Receive voicemail messages directly in your email inbox for easy access and management.
  • Call Screening: Identify callers before answering, allowing you to prioritize important calls.
  • Custom Greetings: Record personalized greetings to enhance your brand's image and provide a professional touch.
  • Call Logs: Access detailed call records to monitor and analyze call activity and performance.
  • Conference Calling: Host multi-party calls with ease, facilitating collaboration and communication.
  • Mobile App: Manage your business phone system on the go with a user-friendly mobile application.
  • Text Messaging: Send and receive SMS messages using your business phone number for seamless communication.
  • Call Recording: Record calls for training, quality assurance, or legal purposes.
  • CRM Integration: Integrate with popular CRM systems to streamline workflows and enhance customer relationship management.
  • Fax to Email: Send and receive faxes digitally, eliminating the need for a physical fax machine.
  • Scalable Plans: Choose from various plans that can grow with your business, ensuring you have the right features at every stage.
  • 24/7 Support: Access round-the-clock customer support to resolve any issues or answer questions promptly.
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Product Ranking

#34

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Business Phone Systems

#50

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Business Phone Systems

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User Sentiment Summary

Great User Sentiment 595 reviews
Excellent User Sentiment 48 reviews
83%
of users recommend this product

8x8 Work has a 'great' User Satisfaction Rating of 83% when considering 595 user reviews from 3 recognized software review sites.

90%
of users recommend this product

UniTel Voice has a 'excellent' User Satisfaction Rating of 90% when considering 48 user reviews from 2 recognized software review sites.

4.2 (29)
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4.5 (24)
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4.5 (24)
4.5 (168)
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4.0 (398)
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Awards

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UniTel Voice stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

Synopsis of User Ratings and Reviews

Customizable dashboards: With the customizable dashboards, you can tailor your 8x8 Work experience to meet your specific needs, allowing you to monitor and manage your communications effectively.
Seamless integration: 8x8 Work seamlessly integrates with leading CRM and productivity tools, streamlining your workflow and enhancing collaboration.
Advanced call handling: The advanced call handling features, such as call forwarding, voicemail transcription, and call recording, empower you to manage your incoming and outgoing calls efficiently.
Collaboration tools: 8x8 Work offers a range of collaboration tools, including video conferencing, instant messaging, and file sharing, fostering seamless teamwork and communication.
Mobile app: The mobile app extends the functionality of 8x8 Work to your mobile device, enabling you to stay connected and manage your communications on the go.
Scalability: 8x8 Work is highly scalable, allowing you to easily add or remove users as your business grows, ensuring you always have the right communication tools in place.
Reliability: 8x8 Work is built on a reliable and secure cloud platform, providing peace of mind that your communications will always be available when you need them.
Excellent customer support: 8x8 Work is backed by a dedicated customer support team that is available 24/7 to assist you with any queries or issues, ensuring a smooth user experience.
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Affordability: UniTel Voice is known for its competitive pricing, making it a budget-friendly option for small businesses.
Ease of Use: The setup process is designed to be simple and intuitive, allowing businesses to get started quickly without technical hurdles.
Customer Service: Users generally report positive experiences with UniTel Voice's customer support, praising their responsiveness and helpfulness.
Flexibility: UniTel Voice allows businesses to use their existing cell phones as their business line, providing flexibility and eliminating the need for desk phones.
Professional Features: Despite its affordability, UniTel Voice offers a range of features typically found in more expensive systems, such as a virtual auto attendant, call forwarding, and voicemail-to-email.
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Poor Call Quality: Users report frequent call drops, static, and muffled audio, affecting communication clarity and professionalism.
Limited Customization: The system offers limited options for customizing features and integrations, restricting businesses from tailoring it to their specific needs.
Complex Interface: Users find the interface cumbersome and unintuitive, requiring significant training and reducing productivity.
Insufficient Support: Users complain about delayed responses, lack of technical expertise, and ineffective troubleshooting from customer support.
Unreliable Mobile App: The mobile app experiences frequent crashes, connectivity issues, and limited functionality, hindering remote work and flexibility.
Expensive Add-ons: Essential features, such as video conferencing and call recording, require additional purchases, increasing the overall cost.
Security Concerns: Users express concerns about the system's data security measures, including data breaches and unauthorized access.
Inconsistent Updates: Frequent system updates introduce bugs and compatibility issues, disrupting business operations and reducing user confidence.
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Recording limitations: Some users experienced issues with call recording, highlighting that this might not be UniTel Voice's strongest feature.
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8x8 Work has garnered positive user reviews in the past year, with many users praising its ease of use, comprehensive features, and reliable call quality. Compared to competitors like RingCentral and Zoom Phone, users appreciate 8x8 Work's intuitive interface, which simplifies setup and management. Its robust feature set, including video conferencing, team messaging, and CRM integration, allows businesses to consolidate multiple communication tools onto a single platform. 8x8 Work's reliability is also a key differentiator, as users report minimal downtime and crystal-clear call quality even during peak usage. However, some users have expressed concerns about the occasional glitches and bugs in the software. While these issues are typically resolved quickly by the 8x8 support team, they can be frustrating for businesses that rely heavily on their phone systems. Additionally, some users find the pricing structure to be slightly higher than competitors, especially for larger organizations with multiple users. Nonetheless, the overall value and feature-richness of 8x8 Work make it a top choice for businesses seeking a comprehensive and user-friendly business phone system. 8x8 Work is particularly well-suited for small to medium-sized businesses that prioritize ease of use, feature comprehensiveness, and reliability. Its intuitive interface and streamlined setup process make it accessible even for non-technical users. The wide range of features, from video conferencing to CRM integration, enables businesses to consolidate their communication tools and improve collaboration. Moreover, 8x8 Work's reliable call quality and minimal downtime ensure seamless communication, which is crucial for businesses that rely on their phone systems for customer service, sales, and other critical operations.

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Can UniTel Voice give my small business a big business voice? Recent user reviews suggest a resounding "yes!" Users consistently praise UniTel Voice for its ease of use, even for those who find the initial setup intimidating. One reviewer, a one-person business owner, highlighted how UniTel Voice helps them maintain a professional image. UniTel Voice's strength lies in its simplicity and affordability, making it a favorite among small business owners. Users appreciate the intuitive software, which allows them to manage calls, set up virtual receptionists, and even maintain a presence while traveling internationally, all without breaking the bank. Some users even admitted to choosing UniTel Voice over bigger competitors after thorough research, proving that sometimes, the best things come in smaller packages. While reviews are overwhelmingly positive, some users mentioned initial challenges with recording greetings. However, they were quick to point out that UniTel Voice's excellent customer support quickly resolved these issues. UniTel Voice proves to be an excellent choice for small businesses or solopreneurs seeking a reliable, user-friendly, and affordable business phone solution that punches above its weight.

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