Home > Business Phone Systems > BlueJeans > BlueJeans vs Fuze

BlueJeans vs Fuze

Last Updated: November 18th, 2024

Our analysts compared BlueJeans vs Fuze based on data from our 400+ point analysis of Business Phone Systems, user reviews and our own crowdsourced data from our free software selection platform.

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Product Basics

BlueJeans is a cloud-based video conferencing solution for enterprises and individuals. It facilitates secure business meetings and webinars with HD audio, chat, Q&A, polling, meeting recording and highlights capture. It works seamlessly across all browsers and devices, including conference room technologies. The vendor supplies organizations with the latest conferencing equipment, like cameras, microphones and speakers. Its Command Center enables in-meeting analytics, real-time alerts and live meeting controls.

It provides admin-level security through SAML single sign-on, 2FA and role-based permissions settings. It works seamlessly with Cisco, Microsoft Lync, Lifesize, Polycom and StarLeaf, and integrates with Google Calendar and Microsoft Outlook. The vendor offers a 14-day free trial.

Fuze is a cloud-based business phone system that provides a range of communication and collaboration tools for businesses of all sizes. It offers features such as voice calling, video conferencing, instant messaging, file sharing, and more. Fuze is designed to be easy to use and manage, and it can be integrated with a variety of other business applications. It is most suited for businesses that need a reliable and affordable phone system with advanced features.

Some of the key benefits of Fuze include its affordability, ease of use, and scalability. Fuze is also highly reliable, with a 99.99% uptime guarantee. Additionally, Fuze offers a variety of popular features, such as call forwarding, voicemail, and call recording. Fuze compares favorably to similar products based on user experiences within the context of Business Phone. It is generally considered to be one of the best business phone systems on the market.

Fuze offers a variety of pricing plans to fit the needs of businesses of all sizes. Plans start at $19.99 per user per month, and they include a variety of features. Fuze also offers a free trial so that businesses can try the service before they commit to a paid plan.

$9.99 Monthly, Freemium

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$15/User, Monthly

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Product Insights

Enhanced Collaboration: BlueJeans facilitates seamless collaboration among team members, regardless of their location, by providing high-quality video conferencing that makes remote meetings as effective as face-to-face ones.
Increased Productivity: With features like screen sharing and meeting recording, BlueJeans enables participants to share information more efficiently and revisit discussions, leading to better decision-making and increased productivity.
Scalability: BlueJeans grows with your business, offering solutions that cater to small teams as well as large enterprises, ensuring that your communication needs are met as your company expands.
Reliability: Known for its robust infrastructure, BlueJeans provides reliable service with minimal downtime, ensuring that your business communications are uninterrupted.
Security: With enterprise-grade security features, including encryption and secure meetings, BlueJeans ensures that your company’s communications and data are protected against unauthorized access.
Integration Capabilities: BlueJeans integrates with a variety of business tools and platforms, such as Microsoft Teams and Slack, streamlining workflows and making it easier to collaborate within the tools your team already uses.
User-Friendly Interface: The intuitive design of BlueJeans makes it easy for users of all technical levels to navigate and utilize the platform effectively, reducing the learning curve and supporting faster adoption across teams.
Global Reach: BlueJeans connects teams across the globe with its wide network coverage, ensuring high-quality communication regardless of geographical boundaries.
Flexible Pricing: Offering a range of pricing plans, BlueJeans provides options that can fit various budgets and business sizes, making it accessible for startups and established companies alike.
Customer Support: BlueJeans prides itself on providing excellent customer service, with support teams ready to assist with any issues, ensuring a smooth experience for all users.
Environmental Impact: By facilitating remote meetings and reducing the need for travel, BlueJeans helps companies lower their carbon footprint, contributing to environmental sustainability efforts.
Professional Development: The platform supports webinars and large-scale virtual events, making it an ideal tool for hosting professional development sessions and expanding learning opportunities for employees.

Seamless Communication: Fuze unifies all communication channels, including voice, video, messaging, and file sharing, into a single, intuitive platform, enabling seamless collaboration and efficient information exchange.
Enhanced Productivity: By integrating with popular business applications and offering features like presence management, call recording, and transcription, Fuze streamlines workflows, reduces distractions, and boosts productivity.
Cost Savings: Fuze eliminates the need for multiple communication systems, reducing hardware and maintenance costs. Its cloud-based architecture also offers flexible pricing options, allowing businesses to scale their communication needs without breaking the bank.
Improved Customer Experience: Fuze's omnichannel capabilities empower businesses to provide exceptional customer service across all channels, ensuring prompt and personalized responses that enhance customer satisfaction.
Increased Mobility: Fuze's mobile app allows employees to stay connected and productive from anywhere, enabling remote work and flexible schedules that cater to modern business needs.
Enhanced Security: Fuze adheres to industry-leading security standards and employs robust encryption protocols to protect sensitive data and ensure compliance with regulatory requirements.
Scalability and Flexibility: Fuze's cloud-based infrastructure allows businesses to easily scale their communication systems as their needs evolve, accommodating growth and changes in business operations.
Improved Collaboration: Fuze's video conferencing and screen sharing capabilities foster effective collaboration among team members, regardless of their location, breaking down geographical barriers and promoting teamwork.
Simplified Management: Fuze's centralized administration portal provides IT teams with a comprehensive view and control over the entire communication system, simplifying management and reducing administrative overhead.
Exceptional Support: Fuze offers dedicated customer support, ensuring that businesses receive prompt assistance and guidance whenever needed, minimizing downtime and maximizing system uptime.

Virtual Meetings: Integrate audio and video performance with productivity features and an extensive toolkit.

Unmatched Quality: Combine multimedia experience with Dolby Voice and HD Video to enhance the quality of virtual meetings and avoid distractions.
Gallery View: View up to 25 attendees on the device screen during virtual meetings for an inclusive experience and better interactions.
Breakout Sessions: Divide virtual meetings into smaller groups for enhancing discussions. Participants can flexibly move in and out of sessions.
Compatibility and Collaboration: Join from any laptop, mobile device or browser. Facilitate interactive virtual hangouts and strengthen collaboration with tools such as a digital whiteboard, screen sharing and annotations.
Universal Accessibility: Use real-time closed captioning, keyboard controls and screen readers to support users with disabilities.
Smart Meetings: Tag critical moments, assign actions and produce highlight reels.

Virtual Events: Enhance interactivity in all-hands get-togethers, webinars and town halls. Engage audiences with Q&As, immersive video and meeting controls.

Scalability: Host up to 50,000 attendees and 150 presenters worldwide and stream events live on Facebook, allowing millions to view the content simultaneously.

Engagement Tools: Engage audiences with tools such as event chat, polling and hand-raising.

Cloud Recording: Record live events for future playback and sharing.

Optimized Caching: Merge multiple video streams into one stream to boost bandwidth consumed by viewers via the Accelerator.

Telehealth: Allow providers to meet patients over video. Seamlessly replicate onsite encounters and interactions of patients while providing flexibility of virtual care.

Security: Protect vital patient and employee information using robust security features and meet HIPAA (The Health Insurance Portability and Accountability Act) security rule requirements. Ensure safety with encryption, locked meetings, passwords and moderator controls.

Enhanced Accessibility: Enable patients to book virtual visits and access a fully-featured experience without any app download or setup.

Straightforward Interpretation: Offer medical interpretation services in over 200 languages, including American sign language.

EHR Integration: Use systems like EPIC to achieve direct access and automatic reporting.

Gateway: Connect team video meetings to conference rooms by using Microsoft-certified CVI (cloud video interop). Increase flexibility and optimize hardware investments via the SaaS (software as a service) solution that allows quick deployment. Use custom-branding, vanity URLs and localized screen splashes. Access real-time analytics such as a dashboard for room performance, usage alerts and reporting.
Rooms: Convert traditional meeting rooms into modernized, digital workspaces. Enjoy flexibility irrespective of room size and hardware or conferencing services. Employ user-centric meeting controls and use one-touch join to minimize meeting friction. Simplify room deployment, device management and room health monitoring.
Simplified Integration: Connect across different domains of the same or different organizations using the link provided. Easily add or remove users in the video or audio-based calls. Minimize the technical barrier between conference room systems and applications, allowing efficient collaboration. Integrate with Slack, HipChat, Skype and more.

Next-Gen Calling: Start a video call immediately, despite location. Upgrade a 1:1 voice call into a video call in an instant. Communicate quickly with team members and enhance collaboration. Improve cross-functional engagement. Attain flexibility by eliminating the limitations attached to a traditional phone system.
Global Voice: Experience high-quality calls. Get unmetered calls to over 110 countries with over 50 carrier relationships. Attain multiple integration support and hybrid approaches.
Devices: Use desk phones designed with exceptional voice quality and easy-to-use control buttons. Choose from options such as noise control, HD audio and HD video commands. Use Telepresence Connect to enable interoperability between different devices and eliminate the need to log in to access the hardware.
Audio and Video Conferencing: Allow up to 1,000 participants in meetings on OSX, Android, Windows and the web. Schedule, host and join hostless meetings. Begin ad hoc meetings from the integrated team messaging or from Slack or Microsoft Teams. Check camera, microphone and speaker defaults in the settings option and preview them, ensuring that meetings start off on the right foot.
Rooms: Create a top-notch collaboration space for a reasonable price. Receive and make calls easily from a DID-enabled Room. Experience consistency across different devices and meeting spaces. Reuse USB equipment. Incorporate any H.323 or SIP endpoint in the meeting.
Collaboration Tools: Use whiteboarding features to enhance team collaboration. Integrate to Dropbox and Box to share information smoothly during meetings. Upload content directly from where it is stored. Manage the agenda through meeting notes, keeping a tab of important comments and more.
Meeting Types: Take advantage of different meeting types, including team meetings, sales presentations and company town halls. Choose a meeting type depending on the type of interaction and the audience. Schedule invite attendees, webinars and more for large meetings with up to 1000 participants. Access all meeting settings like screen share and meeting controls as a presenter or host, while the other participants are on mute and cannot unmute until the presenter/host unmutes them.
Agent Access: Use a single communication application for all needs. Receive calls from the inbound queue, message team members or join a team meeting. Attain flexibility to answer calls anywhere. View queue statistics and enable easy sign-in or sign-out.
Supervisors and Managers: Manage call flows, IVRs and agent status. Communicate effectively with people inside and outside the contact center. Get an overview of metrics, monitor calls, manage agent status and more. Allow callers to connect to the right agent hassle-free.
CRM and Help Desk Integrations: Create valuable integrations that give the agents relevant information about callers. Once calls are completed, automatically sync call information to accounts or cases. Build integrations or work with the professional services team to customize workflows.
Data Analytics: Attain a detailed look into queues managed by supervisors. Access real-time data, agent statistics and caller information. Perform detailed research and trend analysis.
Team Messaging: Eliminate the hassle of switching between applications and devices to reach a colleague. Connect group members quickly using the messaging platform that supports 1:1 chats and group chats. Send images, documents and links to team members. Switch from a group chat to a group call effortlessly. Keep in touch with colleagues via SMS/MMS chats. Search the history of messages in particular conversations or documents.
Integrations: Edit meeting settings directly from the Google Calendar or Outlook Calendar. Connect with colleagues, third-party individuals and clients without leaving the email application. Schedule and make meeting calls from Gmail or Outlook. Integrate with Office 365 contacts and Google contacts to manage and sync contacts.

Product Ranking

#16

among all
Business Phone Systems

#21

among all
Business Phone Systems

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Analyst Rating Summary

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User Sentiment Summary

87%

of users recommend this product

BlueJeans has a 'great' User Satisfaction Rating of 87% when considering 7267 user reviews from 6 recognized software review sites.

76%

of users recommend this product

Fuze has a 'good' User Satisfaction Rating of 76% when considering 537 user reviews from 5 recognized software review sites.

4.1 (6)

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3.5 (120)

4.32 (587)

4.15 (72)

4.3 (464)

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4.5 (1697)

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Synopsis of User Ratings and Reviews

Easy to Use: Many users find BlueJeans to be intuitive and straightforward, allowing them to quickly schedule and join meetings without a steep learning curve.

Reliable Performance: BlueJeans is known for its stable connection and high-quality audio and video, ensuring smooth and uninterrupted communication for important business calls.

Meeting Recordings and Transcripts: The platform offers convenient features like meeting recordings and transcripts, which can be valuable for future reference, training purposes, or sharing with colleagues who couldn't attend the live meeting.

Integrations: BlueJeans integrates seamlessly with various business tools and calendar applications, streamlining workflows and enhancing productivity.

Seamless Integration: Fuze seamlessly integrates with popular business tools like Microsoft Teams, Salesforce, and Google Workspace, streamlining communication and collaboration.

Advanced Call Management: Advanced call routing, call recording, and voicemail transcription features enhance call handling efficiency and provide valuable insights.

Reliable and Scalable: Fuze's cloud-based infrastructure ensures reliable and scalable communication services, accommodating businesses of all sizes.

Cost-Effective: Fuze offers flexible pricing plans that cater to different business needs, providing cost-effective communication solutions.

User-Friendly Interface: Fuze's intuitive and user-friendly interface makes it easy for employees to adopt and use the platform, enhancing productivity.

Limited PSTN Audio Features: Users have reported that BlueJeans' PSTN capabilities lack essential features like call recording, visual voicemail, and call queues, making it less suitable for businesses with traditional phone system needs.

Meeting Room Hardware Compatibility Issues: Some users have experienced difficulties integrating BlueJeans with existing meeting room hardware, particularly older or less common systems, leading to compatibility challenges and potential additional costs for upgrades or replacements.

Mobile App Limitations: The BlueJeans mobile app has been noted to have limited functionality compared to the desktop version, potentially hindering productivity for users who rely on mobile devices for business communication.

Limited Integrations: Fuze lacks native integrations with popular business tools, making it difficult to seamlessly connect with other applications.

Inconsistent Call Quality: Users have reported experiencing frequent call drops, audio delays, and poor sound quality, affecting communication reliability.

Complex User Interface: The Fuze interface can be overwhelming for some users, with a steep learning curve and a lack of intuitive navigation.

Limited Customization Options: Fuze offers limited customization options, making it challenging to tailor the platform to specific business needs and preferences.

Pricey for Small Businesses: Fuze's pricing plans can be expensive for small businesses, especially those with limited budgets.

Looking for a video conferencing platform that won't leave you feeling blue? BlueJeans might just be the perfect fit! User reviews from the past year highlight BlueJeans' user-friendly interface as a major strength, making it a breeze to jump into meetings without any technical hiccups. The platform's high-quality audio and video capabilities also receive consistent praise, ensuring crystal-clear communication and collaboration. Features like screen sharing, whiteboarding, and chat further enhance the user experience, allowing teams to work together seamlessly regardless of location. BlueJeans' robust security measures provide peace of mind for businesses of all sizes, ensuring that sensitive information remains protected. However, some users note that the platform's pricing can be a bit steep compared to competitors like Zoom or Microsoft Teams, especially for smaller businesses or teams with limited budgets. What truly sets BlueJeans apart is its ability to integrate with existing workflows and tools. The platform plays nicely with popular calendar applications like Google Calendar and Microsoft Outlook, making scheduling and joining meetings a cinch. Additionally, BlueJeans offers integrations with various communication and collaboration platforms, such as Slack and Microsoft Teams, streamlining workflows and boosting productivity. Given its comprehensive features, scalability, and security, BlueJeans is an ideal choice for mid-sized to large businesses with geographically dispersed teams or those that frequently collaborate with external partners. While the cost might be a consideration for smaller organizations, the platform's ease of use, reliability, and extensive features make it a worthwhile investment for businesses seeking a top-notch video conferencing solution.

Fuze has received positive user reviews over the past year, with many praising its ease of use, comprehensive features, and reliable performance. Users have also noted its competitive pricing compared to similar products, making it an attractive option for businesses of all sizes. One of Fuze's key strengths is its user-friendly interface, which makes it easy for employees to adopt and use. The software's intuitive design and clear navigation allow users to quickly access the features they need, improving productivity and efficiency. Additionally, Fuze's comprehensive feature set, including video conferencing, instant messaging, file sharing, and call recording, provides businesses with a robust communication and collaboration solution. Fuze's reliability is another important factor contributing to its positive user reviews. Users have reported experiencing minimal downtime and technical issues, ensuring seamless communication and collaboration. This reliability is crucial for businesses that rely on their phone systems for critical operations. Overall, Fuze is a highly recommended business phone software that offers a combination of ease of use, comprehensive features, competitive pricing, and reliable performance. It is well-suited for businesses of all sizes looking for a robust and user-friendly communication and collaboration solution.

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