Free Conference Call vs GoToConnect

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Our analysts compared Free Conference Call vs GoToConnect based on data from our 400+ point analysis of Business Phone Systems, user reviews and our own crowdsourced data from our free software selection platform.

Product Basics

Free Conference Call is an audio and video conferencing solution for networking and support. Available for free download on desktop and mobile, it provides remote desktop viewing and control for troubleshooting and collaboration. It offers one-on-one and conference calling with voicemail, call recording and elevation to video call, if necessary. Call hosts can control conference mode, mute individual lines, change meeting presets and set up auto recording through the phone keypad.

Teams can collaborate through video conferences with live screen sharing, annotations, in-meeting chat and breakout rooms, with the option for custom branding. Hosts receive a report in the email inbox after every meeting, with detailed usage and participant information. It integrates with Slack, Evernote and Dropbox, with support for Microsoft and Google calendar plugins.
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GoToConnect (formerly Jive) is a cloud-based phone and virtual meeting solution that provides calling, chat and texting for web and desktop. In addition to on-demand webinars for brand marketing or training, it provides live video conferencing in HD with up to 250 participants, including screen sharing, collaboration, breakout rooms and participation analytics. With security functions such as call encryption and identity management, it adheres to universal security compliance regulations including SOC Type II and GDPR.

The vendor provides native apps for iOS and Android devices to stay connected on the go. Pricing is per user and varies by tier.
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Product Assistance

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Product Insights

  • Cost Efficiency: Free Conference Call significantly reduces communication expenses by offering free conference calls, eliminating the need for costly traditional phone services and specialized equipment.
  • Global Reach: It enables users to connect with team members, clients, and partners around the world without the high costs of international calling, fostering global collaboration.
  • Scalability: The platform effortlessly scales to accommodate meetings of any size, from small team check-ins to large webinars, ensuring businesses can grow without worrying about communication limitations.
  • Easy Integration: Free Conference Call integrates seamlessly with existing business tools and workflows, enhancing productivity without the need for extensive training or system overhauls.
  • Enhanced Collaboration: Features like screen sharing, document sharing, and virtual whiteboards facilitate a collaborative environment, making it easier to work on projects and make decisions in real-time.
  • Reliability: Known for its robust infrastructure, Free Conference Call provides reliable service with minimal downtime, ensuring that businesses can communicate effectively without interruption.
  • Accessibility: With dial-in numbers for countries worldwide and the option to connect via the internet, it ensures that participants can join calls no matter where they are or what device they are using.
  • Security: Offering features like encryption and password-protected meetings, Free Conference Call ensures that sensitive business communications remain secure from unauthorized access.
  • Record and Playback: The ability to record calls and meetings for later playback allows for accurate record-keeping, training purposes, and ensures that no critical information is lost.
  • User-Friendly Interface: Its intuitive design makes it easy for users of all tech levels to start and manage calls, reducing the learning curve and increasing adoption rates within organizations.
  • Customer Support: With access to 24/7 customer support, users can quickly resolve any issues, ensuring that communication flows smoothly at all times.
  • Environmental Impact: By facilitating remote meetings, Free Conference Call helps reduce the carbon footprint associated with travel to in-person meetings, contributing to a company’s sustainability goals.
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  • Simplified Collaboration: GoToConnect streamlines communication by combining phone, video conferencing, and messaging into one platform, eliminating the need to juggle multiple applications. This fosters a more cohesive and efficient collaboration experience for teams.
  • Enhanced Mobility: The platform's mobile app empowers your workforce to stay connected and productive from anywhere with an internet connection. Employees can make and receive calls, join meetings, and send messages just as they would from their office desks.
  • Scalability and Flexibility: GoToConnect effortlessly adapts to your business's evolving needs. Whether you're expanding your team or exploring new markets, the platform's flexible plans and features allow you to scale your communication system accordingly.
  • Cost Savings: By consolidating communication tools into one platform, GoToConnect can potentially reduce your overall communication expenses. Additionally, features like call routing and auto attendants can optimize call handling and minimize wasted time.
  • Improved Customer Experience: GoToConnect's features, such as call routing, voicemail transcription, and call analytics, enable businesses to provide a more responsive and personalized customer experience. This can lead to increased customer satisfaction and loyalty.
  • Enhanced Productivity: GoToConnect's unified communication features can significantly boost employee productivity. Features like presence indicators, instant messaging, and video conferencing facilitate quicker decision-making and problem-solving.
  • Streamlined Administration: The platform's centralized administration portal simplifies the management of your communication system. Administrators can easily add or remove users, configure settings, and monitor system usage from a single interface.
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  • Audio Conferencing: Arrange audio conferences on a highly secure platform with up to 1,000 participants using domestic numbers or VoIP (Voice over Internet Protocol). Users can also include toll-free U.S. numbers. 
    • Recording: Record conference calls to listen to them at a convenient time. 
    • Keypad Commands: Use keypad commands like mute, record and others on the phone to easily manage conference calls. 
    • Breakout: Allow participants to leave the main meeting or discussion and enter a sub-meeting or a smaller group meeting for a little while, making the process more organized. 
    • Meeting and Call Settings: Adjust meeting settings, set up auto-recording and use the call control to set up the conference mode. Access other settings like muting individuals. 
    • VoIP: Connect to a VoIP conference call on a laptop or mobile device using the mic, headphones, earphones or speaker. 
  • Video Conferencing: Enable video conferences for up to 1,000 participants. Host the active speaker in the main window and scroll the feed for the other participants. 
    • Screen Sharing: Switch presenters, hand over control and elucidate information using drawing tools on the shared documents during the conference. 
    • Chats: Ask questions, provide information or send an emoji to the host or other participants during the conference. 
    • Studio Presentation: Record a presentation in Studio and play it during the conference instead of presenting it live. 
    • Remote Desktop: Allow a user’s desktop to be run remotely while displayed on another device. 
  • Meeting Wall: Create a private meeting room, share meeting information, manage the web controls and more. 
    • Broadcaster: Access and play pre-recorded audio, video and screen sharing conferences and showcase documents during meetings. 
    • Resources: Upload documents or links to the meeting wall for everyone to view. 
    • Radio: Reach out to a larger audience by streaming the conferences on the internet. 
  • Virtual Phone: Receive any number of inbound calls for free and dial any U.S. number as part of the premium plan. Receive voice messages, enable international calling and advance any normal call into a video conference. Choose a phone number as part of the premium plan. 
  • Detailed Reports: Receive a detailed report right after a meeting, including information about participants, conference duration and more. 
  • Enhanced Integrate: Allow a seamless workflow and increased collaboration by integrating with apps like Slack, Evernote and Dropbox. 
  • Access History: Go through a list of conferences or watch, download and share recordings with 1GB of free storage. 
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  • Voice Calls: Connect on any web browser, laptop, desk phone or through iOS and Android apps. Maintain high-quality audio and video compatible with over 180 desk phone models. Send messages, videos, documents and more via chat.
  • Conferencing: Meet with up to 250 participants with support for 25 webcams and join scheduled meetings directly from a call or chat. Send invites to individuals in contact lists, create one-time meetings or set recurring times.
  • Admin Tools: Create call flows utilizing a drag-and-drop interface that displays where calls will be routed. Personalize phone greetings and inform customers of business hours with call-routing schedules. Analyze employee’s performance and communications with reports and dashboards.
  • Meeting: Host virtual meetings securely with encrypted sessions, meeting locks, single sign-on and more. HD video and built-in audio with VoIP and toll give the ability to meet from anywhere, anytime without downloads. Personalize meetings with screen and keyboard sharing, drawing tools, in-meeting chat and more.
  • Room Display: Display meetings in any room size, join meetings on third-party software without downloading external apps and sync Microsoft and Google to join directly from calendars. Use whiteboard mode to automatically adjust the projection screen to the size of the background.
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Product Ranking

#11

among all
Business Phone Systems

#69

among all
Business Phone Systems

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Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

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Call Coverage Calling Features Collaboration Mobile Features Phone Numbers Phone System Voice Intelligence & Analytics Voicemail & Messaging 95 96 95 100 75 96 75 94 0 25 50 75 100
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User Sentiment Summary

Excellent User Sentiment 473 reviews
Excellent User Sentiment 1281 reviews
91%
of users recommend this product

Free Conference Call has a 'excellent' User Satisfaction Rating of 91% when considering 473 user reviews from 4 recognized software review sites.

90%
of users recommend this product

GoToConnect has a 'excellent' User Satisfaction Rating of 90% when considering 1281 user reviews from 5 recognized software review sites.

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4.6 (14)
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4.5 (643)
3.75 (4)
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4.5 (187)
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4.3 (10)
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4.1 (47)

Awards

Free Conference Call stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

GoToConnect stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

Synopsis of User Ratings and Reviews

Free: Free Conference Call offers a free plan that includes essential features like conference calls, screen sharing, and video conferencing, making it a cost-effective option for businesses with basic needs.
Easy to Use: The platform is known for its user-friendly interface, making it simple for both hosts and participants to join and manage calls without extensive technical knowledge.
Large Participant Capacity: Free Conference Call allows for a large number of participants on calls, which can be beneficial for businesses that need to host meetings or webinars with a sizable audience.
International Dial-in Numbers: The service provides international dial-in numbers, enabling businesses to connect with clients and team members located in different countries.
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Unified Communications: GoToConnect seamlessly integrates phone, video conferencing, and messaging, allowing users to switch between communication methods effortlessly. This feature is particularly beneficial for businesses with remote or hybrid teams, as it keeps everyone connected regardless of location.
Scalability: The platform's flexibility allows businesses to easily add or remove users and features as their needs evolve. This scalability eliminates the need for significant infrastructure investments and ensures the phone system can adapt to changing business requirements.
Cost-Effectiveness: GoToConnect often proves to be a more affordable option compared to traditional phone systems, especially for small and medium-sized businesses. The cloud-based nature of the platform eliminates the need for expensive hardware and maintenance costs, resulting in significant savings.
Mobile App: The GoToConnect mobile app empowers users to stay connected and productive while on the go. The app replicates the functionality of the desktop version, enabling users to make and receive calls, send messages, and participate in video conferences from their smartphones or tablets.
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Call Quality Issues: Users frequently report issues like dropped calls, echoing, and poor audio quality, which can disrupt important business conversations and project an unprofessional image.
Limited Features: The free plan lacks essential business phone features such as call recording, auto-attendants, and voicemail transcription, limiting its usefulness for professional use cases.
Customer Support Challenges: Obtaining timely and effective customer support can be difficult, leaving users frustrated when they encounter technical issues or have questions about the service.
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Call Quality Issues: Users frequently report problems like dropped calls, choppy audio, and static interference, hindering smooth and professional communication with clients and colleagues.
Mobile App Concerns: The mobile app often receives criticism for its clunky interface and limited functionality compared to the desktop version, impacting users who rely on their smartphones for business communication.
Admin Portal Challenges: Navigating the admin portal can be complex and unintuitive for users, making it difficult to efficiently manage settings, add users, and access essential features.
Customer Support Experiences: Some users express frustration with long wait times and unhelpful responses from customer support, leading to unresolved technical issues and a sense of dissatisfaction.
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"Free Conference Call: The best way to make a business call without spending a dime." Free Conference Call has been making waves in the business world, with over 800,000 users taking advantage of its free conference calling features. The platform's claim to fame is its simplicity and affordability, making it a popular choice for small businesses and startups looking for a no-frills solution. Users appreciate the ease of setting up and joining calls, as well as the ability to record calls and share screens. However, some users have noted that Free Conference Call lacks some of the bells and whistles of its competitors, such as advanced call management features and integrations with other business tools. While Free Conference Call may not be the most feature-rich option on the market, its affordability and ease of use make it a compelling choice for budget-conscious businesses. The platform's generous free plan allows for up to 1,000 participants per meeting, making it suitable for even large teams. Additionally, Free Conference Call offers international dial-in numbers from over 60 countries, which is a major plus for businesses with a global reach. If you're looking for a simple and affordable way to connect with your team, Free Conference Call is definitely worth considering. However, if you need more advanced features or top-notch customer support, you may want to explore other options like Zoom or GoToMeeting.

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Over the past year, user reviews for GoToConnect have highlighted its strengths in providing a unified communication experience. The platform's integration of phone, video conferencing, and messaging capabilities has been praised for its ability to streamline workflows and enhance team collaboration. Users have particularly appreciated the user-friendly interface and intuitive design, making it easy for both tech-savvy and less experienced individuals to navigate the system effectively. The mobile app has also received positive feedback for its seamless functionality, allowing users to stay connected and productive while on the go. However, some users have expressed concerns regarding occasional call quality issues and dropped calls, particularly in areas with weaker internet connectivity. Additionally, while the platform offers a range of features, some users have found the pricing structure to be relatively expensive compared to competitors like RingCentral and Zoom, especially for smaller businesses with limited budgets. Despite these drawbacks, GoToConnect's emphasis on customer support has been a differentiating factor. Users have consistently commended the responsiveness and helpfulness of the support team in resolving technical issues and providing guidance. This focus on customer satisfaction has fostered a sense of trust and reliability among users. Overall, GoToConnect appears to be most suitable for small to medium-sized businesses seeking a comprehensive and user-friendly unified communications solution. Its integrated features and emphasis on customer support make it a valuable tool for enhancing team collaboration and streamlining communication processes. However, businesses with limited budgets or those operating in areas with unreliable internet connectivity may want to consider alternative options that better align with their specific needs and constraints.

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