Fuze vs Dialpad Ai Voice

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Our analysts compared Fuze vs Dialpad Ai Voice based on data from our 400+ point analysis of Business Phone Systems, user reviews and our own crowdsourced data from our free software selection platform.

Fuze Software Tool
Dialpad Ai Voice Software Tool

Product Basics

Fuze is a cloud-based business phone system that provides a range of communication and collaboration tools for businesses of all sizes. It offers features such as voice calling, video conferencing, instant messaging, file sharing, and more. Fuze is designed to be easy to use and manage, and it can be integrated with a variety of other business applications. It is most suited for businesses that need a reliable and affordable phone system with advanced features.

Some of the key benefits of Fuze include its affordability, ease of use, and scalability. Fuze is also highly reliable, with a 99.99% uptime guarantee. Additionally, Fuze offers a variety of popular features, such as call forwarding, voicemail, and call recording. Fuze compares favorably to similar products based on user experiences within the context of Business Phone. It is generally considered to be one of the best business phone systems on the market.

Fuze offers a variety of pricing plans to fit the needs of businesses of all sizes. Plans start at $19.99 per user per month, and they include a variety of features. Fuze also offers a free trial so that businesses can try the service before they commit to a paid plan.

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Dialpad Ai Voice is a sophisticated software solution designed to streamline business communication through advanced voice technology. It integrates seamlessly with various business tools, offering features like real-time transcription, intelligent call routing, and voice analytics. This platform is particularly well-suited for businesses of all sizes that require efficient and reliable communication systems, such as customer service teams, sales departments, and remote workforces. The benefits include enhanced productivity, improved customer interactions, and actionable insights from call data.

Popular features include AI-powered call summaries, automated note-taking, and seamless integration with CRM systems. Users often praise its intuitive interface and robust functionality, which set it apart from similar products. Pricing details can vary based on the specific needs and scale of the business, so it's recommended to contact SelectHub for a tailored quote. Overall, Dialpad Ai Voice is a versatile and powerful tool for modern business communication.

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$15/User, Monthly
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Tailored to your specific needs
$15/User, Monthly
Get a free price quote
Tailored to your specific needs
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Product Assistance

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Product Insights

  • Seamless Communication: Fuze unifies all communication channels, including voice, video, messaging, and file sharing, into a single, intuitive platform, enabling seamless collaboration and efficient information exchange.
  • Enhanced Productivity: By integrating with popular business applications and offering features like presence management, call recording, and transcription, Fuze streamlines workflows, reduces distractions, and boosts productivity.
  • Cost Savings: Fuze eliminates the need for multiple communication systems, reducing hardware and maintenance costs. Its cloud-based architecture also offers flexible pricing options, allowing businesses to scale their communication needs without breaking the bank.
  • Improved Customer Experience: Fuze's omnichannel capabilities empower businesses to provide exceptional customer service across all channels, ensuring prompt and personalized responses that enhance customer satisfaction.
  • Increased Mobility: Fuze's mobile app allows employees to stay connected and productive from anywhere, enabling remote work and flexible schedules that cater to modern business needs.
  • Enhanced Security: Fuze adheres to industry-leading security standards and employs robust encryption protocols to protect sensitive data and ensure compliance with regulatory requirements.
  • Scalability and Flexibility: Fuze's cloud-based infrastructure allows businesses to easily scale their communication systems as their needs evolve, accommodating growth and changes in business operations.
  • Improved Collaboration: Fuze's video conferencing and screen sharing capabilities foster effective collaboration among team members, regardless of their location, breaking down geographical barriers and promoting teamwork.
  • Simplified Management: Fuze's centralized administration portal provides IT teams with a comprehensive view and control over the entire communication system, simplifying management and reducing administrative overhead.
  • Exceptional Support: Fuze offers dedicated customer support, ensuring that businesses receive prompt assistance and guidance whenever needed, minimizing downtime and maximizing system uptime.
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  • Enhanced Productivity: Automate routine tasks like call transcription and note-taking, freeing up time for more strategic activities.
  • Improved Collaboration: Seamlessly integrate with tools like Slack and Microsoft Teams, ensuring smooth communication across platforms.
  • Cost Efficiency: Reduce expenses associated with traditional phone systems and maintenance by leveraging cloud-based solutions.
  • Scalability: Easily scale your communication infrastructure as your business grows without the need for significant hardware investments.
  • Real-Time Insights: Access real-time analytics and reporting to make data-driven decisions and optimize communication strategies.
  • Enhanced Customer Experience: Utilize AI-driven features to provide faster and more accurate responses, improving overall customer satisfaction.
  • Flexibility: Support remote and hybrid work environments by enabling employees to communicate effectively from anywhere.
  • Security: Benefit from robust security measures, including encryption and compliance with industry standards, to protect sensitive information.
  • Integration Capabilities: Connect with CRM systems like Salesforce to streamline workflows and enhance customer relationship management.
  • Customizability: Tailor the platform to meet specific business needs with customizable settings and features.
  • Reduced Downtime: Experience high reliability and uptime, minimizing disruptions to business operations.
  • Training and Support: Access comprehensive training resources and responsive support to ensure smooth adoption and ongoing use.
  • Unified Communications: Consolidate voice, video, and messaging into a single platform, simplifying communication management.
  • Mobility: Use mobile apps to stay connected and manage communications on the go, enhancing flexibility and responsiveness.
  • AI-Powered Assistance: Leverage AI to assist with tasks such as sentiment analysis and call coaching, improving overall communication quality.
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  • Next-Gen Calling: Start a video call immediately, despite location. Upgrade a 1:1 voice call into a video call in an instant. Communicate quickly with team members and enhance collaboration. Improve cross-functional engagement. Attain flexibility by eliminating the limitations attached to a traditional phone system.
  • Global Voice: Experience high-quality calls. Get unmetered calls to over 110 countries with over 50 carrier relationships. Attain multiple integration support and hybrid approaches. 
  • Devices: Use desk phones designed with exceptional voice quality and easy-to-use control buttons. Choose from options such as noise control, HD audio and HD video commands. Use Telepresence Connect to enable interoperability between different devices and eliminate the need to log in to access the hardware.
  • Audio and Video Conferencing: Allow up to 1,000 participants in meetings on OSX, Android, Windows and the web. Schedule, host and join hostless meetings. Begin ad hoc meetings from the integrated team messaging or from Slack or Microsoft Teams. Check camera, microphone and speaker defaults in the settings option and preview them, ensuring that meetings start off on the right foot.
  • Rooms: Create a top-notch collaboration space for a reasonable price. Receive and make calls easily from a DID-enabled Room. Experience consistency across different devices and meeting spaces. Reuse USB equipment. Incorporate any H.323 or SIP endpoint in the meeting.
  • Collaboration Tools: Use whiteboarding features to enhance team collaboration. Integrate to Dropbox and Box to share information smoothly during meetings. Upload content directly from where it is stored. Manage the agenda through meeting notes, keeping a tab of important comments and more.
  • Meeting Types: Take advantage of different meeting types, including team meetings, sales presentations and company town halls. Choose a meeting type depending on the type of interaction and the audience. Schedule invite attendees, webinars and more for large meetings with up to 1000 participants. Access all meeting settings like screen share and meeting controls as a presenter or host, while the other participants are on mute and cannot unmute until the presenter/host unmutes them.
  • Agent Access: Use a single communication application for all needs. Receive calls from the inbound queue, message team members or join a team meeting. Attain flexibility to answer calls anywhere. View queue statistics and enable easy sign-in or sign-out.
  • Supervisors and Managers: Manage call flows, IVRs and agent status. Communicate effectively with people inside and outside the contact center. Get an overview of metrics, monitor calls, manage agent status and more. Allow callers to connect to the right agent hassle-free.
  • CRM and Help Desk Integrations: Create valuable integrations that give the agents relevant information about callers. Once calls are completed, automatically sync call information to accounts or cases. Build integrations or work with the professional services team to customize workflows.
  • Data Analytics: Attain a detailed look into queues managed by supervisors. Access real-time data, agent statistics and caller information. Perform detailed research and trend analysis.
  • Team Messaging: Eliminate the hassle of switching between applications and devices to reach a colleague. Connect group members quickly using the messaging platform that supports 1:1 chats and group chats. Send images, documents and links to team members. Switch from a group chat to a group call effortlessly. Keep in touch with colleagues via SMS/MMS chats. Search the history of messages in particular conversations or documents.
  • Integrations: Edit meeting settings directly from the Google Calendar or Outlook Calendar. Connect with colleagues, third-party individuals and clients without leaving the email application. Schedule and make meeting calls from Gmail or Outlook. Integrate with Office 365 contacts and Google contacts to manage and sync contacts.
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  • AI-Powered Transcriptions: Automatically transcribes calls in real-time, providing accurate and searchable text.
  • Voice Intelligence: Analyzes conversations to provide actionable insights and identify key moments.
  • Seamless Integrations: Integrates with popular tools like Salesforce, Slack, and Google Workspace to streamline workflows.
  • Call Routing: Advanced call routing options ensure calls are directed to the right team or individual based on predefined criteria.
  • Customizable IVR: Interactive Voice Response system can be tailored to meet specific business needs, enhancing customer experience.
  • HD Voice Quality: Ensures crystal-clear audio for all calls, reducing misunderstandings and improving communication.
  • Global Reach: Supports international calling and local numbers in over 70 countries, facilitating global business operations.
  • Call Analytics: Provides detailed analytics on call metrics, helping businesses monitor performance and identify trends.
  • Voicemail Transcription: Converts voicemails into text, making it easier to review and respond to messages.
  • Call Recording: Records calls for training, compliance, and quality assurance purposes, with easy access to recordings.
  • Mobile App: Offers a robust mobile application for iOS and Android, allowing users to manage calls on the go.
  • Team Messaging: Includes built-in messaging for team collaboration, reducing the need for separate communication tools.
  • Video Conferencing: Supports high-quality video meetings, integrating seamlessly with voice calls and messaging.
  • Security and Compliance: Adheres to industry standards for data security and compliance, including GDPR and HIPAA.
  • Custom Call Controls: Provides options for call hold, transfer, and mute, giving users full control over their call experience.
  • Multi-Device Support: Allows users to switch between devices seamlessly, ensuring continuity in communication.
  • Real-Time Coaching: Offers live coaching features for supervisors to assist agents during calls without interrupting the conversation.
  • Spam Detection: Identifies and blocks spam calls, reducing interruptions and enhancing productivity.
  • Caller ID and Call Screening: Displays caller information and allows users to screen calls before answering.
  • Custom Hold Music: Enables businesses to upload custom hold music or messages, enhancing the caller experience.
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Product Ranking

#21

among all
Business Phone Systems

#104

among all
Business Phone Systems

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Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

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Call Coverage Calling Features Collaboration Mobile Features Phone Numbers Phone System Voice Intelligence & Analytics Voicemail & Messaging 100 90 95 100 100 94 88 93 0 25 50 75 100
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User Sentiment Summary

Good User Sentiment 537 reviews
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76%
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Fuze has a 'good' User Satisfaction Rating of 76% when considering 537 user reviews from 5 recognized software review sites.

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Synopsis of User Ratings and Reviews

Seamless Integration: Fuze seamlessly integrates with popular business tools like Microsoft Teams, Salesforce, and Google Workspace, streamlining communication and collaboration.
Advanced Call Management: Advanced call routing, call recording, and voicemail transcription features enhance call handling efficiency and provide valuable insights.
Reliable and Scalable: Fuze's cloud-based infrastructure ensures reliable and scalable communication services, accommodating businesses of all sizes.
Cost-Effective: Fuze offers flexible pricing plans that cater to different business needs, providing cost-effective communication solutions.
User-Friendly Interface: Fuze's intuitive and user-friendly interface makes it easy for employees to adopt and use the platform, enhancing productivity.
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Real-Time Insights: Dialpad Ai Voice provides real-time transcriptions of calls, along with sentiment analysis, giving you immediate insights into customer conversations.
AI-Powered Coaching: The platform offers AI-driven speech coaching and action item tracking, helping sales and support teams improve their performance during calls.
Seamless Integrations: Dialpad Ai Voice integrates with popular business tools such as Salesforce and Google Workspace, allowing for streamlined workflows and data synchronization.
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Limited Integrations: Fuze lacks native integrations with popular business tools, making it difficult to seamlessly connect with other applications.
Inconsistent Call Quality: Users have reported experiencing frequent call drops, audio delays, and poor sound quality, affecting communication reliability.
Complex User Interface: The Fuze interface can be overwhelming for some users, with a steep learning curve and a lack of intuitive navigation.
Limited Customization Options: Fuze offers limited customization options, making it challenging to tailor the platform to specific business needs and preferences.
Pricey for Small Businesses: Fuze's pricing plans can be expensive for small businesses, especially those with limited budgets.
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Billing Headaches: Users have reported confusing billing practices, leading to unexpected charges and difficulty understanding invoices.
Sluggish Support: Customer support response times can be slow, and some users feel their issues aren't adequately addressed, causing frustration and downtime.
Limited Features on Lower Tiers: Essential integrations like Slack and Zapier are often locked behind higher-priced plans, potentially pricing out smaller businesses seeking those features.
Clunky UI: Some users find the user interface less intuitive than competitors, leading to a steeper learning curve and slower adoption.
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Fuze has received positive user reviews over the past year, with many praising its ease of use, comprehensive features, and reliable performance. Users have also noted its competitive pricing compared to similar products, making it an attractive option for businesses of all sizes. One of Fuze's key strengths is its user-friendly interface, which makes it easy for employees to adopt and use. The software's intuitive design and clear navigation allow users to quickly access the features they need, improving productivity and efficiency. Additionally, Fuze's comprehensive feature set, including video conferencing, instant messaging, file sharing, and call recording, provides businesses with a robust communication and collaboration solution. Fuze's reliability is another important factor contributing to its positive user reviews. Users have reported experiencing minimal downtime and technical issues, ensuring seamless communication and collaboration. This reliability is crucial for businesses that rely on their phone systems for critical operations. Overall, Fuze is a highly recommended business phone software that offers a combination of ease of use, comprehensive features, competitive pricing, and reliable performance. It is well-suited for businesses of all sizes looking for a robust and user-friendly communication and collaboration solution.

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Is Dialpad Ai Voice the real "call me maybe" for modern businesses seeking a communication upgrade?User reviews from the past year paint a largely positive picture of Dialpad Ai Voice, particularly praising its ease of use and robust AI features. Users rave about the intuitive interface and seamless integration with popular tools like Salesforce and Google Workspace, making communication management a breeze. The real showstopper, however, is Dialpad's AI prowess. Real-time transcription, sentiment analysis, and live coaching aren't just fancy add-ons; they are fundamental features available across all subscription tiers, a major differentiating factor compared to competitors like RingCentral, which often reserve advanced AI capabilities for higher-priced plans. This accessibility is a game-changer for smaller businesses looking to leverage the power of AI without breaking the bank. Imagine having a digital assistant whispering helpful advice during a tense customer call or receiving automatically generated meeting summaries – that's the power of Dialpad Ai Voice. However, no tech solution is without its drawbacks. Some users find the customization options limiting, particularly regarding interface aesthetics. Others point out that accessing a wider range of third-party integrations often requires upgrading to a pricier plan. While these limitations exist, the overarching sentiment is that Dialpad Ai Voice is a true game-changer, especially for businesses prioritizing AI-driven insights and streamlined communication workflows. Its strength lies in democratizing access to powerful AI tools, making it a perfect fit for businesses of all sizes ready to elevate their communication game.

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