Home > Business Phone Systems > Fuze > Fuze vs Grasshopper

Fuze vs Grasshopper

Last Updated: November 18th, 2024

Our analysts compared Fuze vs Grasshopper based on data from our 400+ point analysis of Business Phone Systems, user reviews and our own crowdsourced data from our free software selection platform.

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Product Basics

Fuze is a cloud-based business phone system that provides a range of communication and collaboration tools for businesses of all sizes. It offers features such as voice calling, video conferencing, instant messaging, file sharing, and more. Fuze is designed to be easy to use and manage, and it can be integrated with a variety of other business applications. It is most suited for businesses that need a reliable and affordable phone system with advanced features.

Some of the key benefits of Fuze include its affordability, ease of use, and scalability. Fuze is also highly reliable, with a 99.99% uptime guarantee. Additionally, Fuze offers a variety of popular features, such as call forwarding, voicemail, and call recording. Fuze compares favorably to similar products based on user experiences within the context of Business Phone. It is generally considered to be one of the best business phone systems on the market.

Fuze offers a variety of pricing plans to fit the needs of businesses of all sizes. Plans start at $19.99 per user per month, and they include a variety of features. Fuze also offers a free trial so that businesses can try the service before they commit to a paid plan.

Grasshopper is a cloud-based, virtual phone system for small businesses. In addition to custom greetings, on-hold music, call transfers, call forwarding and text messaging, it offers voicemail-to-email transcriptions and MP3 recordings. It’s available on all devices and facilitates auto-texting to clients, supporting sustained customer engagement. Delivers inbound faxes as PDF attachments into a team’s email inbox. Managers can view and analyze call history, usage and activity reports to maximize productivity. Teams can utilize local, toll-free and vanity numbers as well as unlimited local calling and business texting within the U.S. and Canada.

$15/User, Monthly

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Cloud

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Mobile

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Product Assistance

Documentation

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Videos

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Videos

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Phone

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24/7 Live Support

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Product Insights

Seamless Communication: Fuze unifies all communication channels, including voice, video, messaging, and file sharing, into a single, intuitive platform, enabling seamless collaboration and efficient information exchange.
Enhanced Productivity: By integrating with popular business applications and offering features like presence management, call recording, and transcription, Fuze streamlines workflows, reduces distractions, and boosts productivity.
Cost Savings: Fuze eliminates the need for multiple communication systems, reducing hardware and maintenance costs. Its cloud-based architecture also offers flexible pricing options, allowing businesses to scale their communication needs without breaking the bank.
Improved Customer Experience: Fuze's omnichannel capabilities empower businesses to provide exceptional customer service across all channels, ensuring prompt and personalized responses that enhance customer satisfaction.
Increased Mobility: Fuze's mobile app allows employees to stay connected and productive from anywhere, enabling remote work and flexible schedules that cater to modern business needs.
Enhanced Security: Fuze adheres to industry-leading security standards and employs robust encryption protocols to protect sensitive data and ensure compliance with regulatory requirements.
Scalability and Flexibility: Fuze's cloud-based infrastructure allows businesses to easily scale their communication systems as their needs evolve, accommodating growth and changes in business operations.
Improved Collaboration: Fuze's video conferencing and screen sharing capabilities foster effective collaboration among team members, regardless of their location, breaking down geographical barriers and promoting teamwork.
Simplified Management: Fuze's centralized administration portal provides IT teams with a comprehensive view and control over the entire communication system, simplifying management and reducing administrative overhead.
Exceptional Support: Fuze offers dedicated customer support, ensuring that businesses receive prompt assistance and guidance whenever needed, minimizing downtime and maximizing system uptime.

Access 24/7 Support: Get round-the-clock help in the U.S., regardless of the software plan. Obtain support via phone, chat, Facebook, Twitter and email.
Reduce Costs: Take advantage of features like extensions, custom greetings, call handling and more at low prices. Use existing devices instead of purchasing additional equipment.
Improve Professional Image: See if the call is business-related to respond to it better. Use custom greetings to direct callers to the correct department or employee.
Easy To Use: Employ the software without hassle or prior technical knowledge. Set it up quickly and operate the simplified dashboard.
Mobility: Eliminate the need to purchase additional equipment and run the business from a mobile app even while traveling.

Next-Gen Calling: Start a video call immediately, despite location. Upgrade a 1:1 voice call into a video call in an instant. Communicate quickly with team members and enhance collaboration. Improve cross-functional engagement. Attain flexibility by eliminating the limitations attached to a traditional phone system.
Global Voice: Experience high-quality calls. Get unmetered calls to over 110 countries with over 50 carrier relationships. Attain multiple integration support and hybrid approaches.
Devices: Use desk phones designed with exceptional voice quality and easy-to-use control buttons. Choose from options such as noise control, HD audio and HD video commands. Use Telepresence Connect to enable interoperability between different devices and eliminate the need to log in to access the hardware.
Audio and Video Conferencing: Allow up to 1,000 participants in meetings on OSX, Android, Windows and the web. Schedule, host and join hostless meetings. Begin ad hoc meetings from the integrated team messaging or from Slack or Microsoft Teams. Check camera, microphone and speaker defaults in the settings option and preview them, ensuring that meetings start off on the right foot.
Rooms: Create a top-notch collaboration space for a reasonable price. Receive and make calls easily from a DID-enabled Room. Experience consistency across different devices and meeting spaces. Reuse USB equipment. Incorporate any H.323 or SIP endpoint in the meeting.
Collaboration Tools: Use whiteboarding features to enhance team collaboration. Integrate to Dropbox and Box to share information smoothly during meetings. Upload content directly from where it is stored. Manage the agenda through meeting notes, keeping a tab of important comments and more.
Meeting Types: Take advantage of different meeting types, including team meetings, sales presentations and company town halls. Choose a meeting type depending on the type of interaction and the audience. Schedule invite attendees, webinars and more for large meetings with up to 1000 participants. Access all meeting settings like screen share and meeting controls as a presenter or host, while the other participants are on mute and cannot unmute until the presenter/host unmutes them.
Agent Access: Use a single communication application for all needs. Receive calls from the inbound queue, message team members or join a team meeting. Attain flexibility to answer calls anywhere. View queue statistics and enable easy sign-in or sign-out.
Supervisors and Managers: Manage call flows, IVRs and agent status. Communicate effectively with people inside and outside the contact center. Get an overview of metrics, monitor calls, manage agent status and more. Allow callers to connect to the right agent hassle-free.
CRM and Help Desk Integrations: Create valuable integrations that give the agents relevant information about callers. Once calls are completed, automatically sync call information to accounts or cases. Build integrations or work with the professional services team to customize workflows.
Data Analytics: Attain a detailed look into queues managed by supervisors. Access real-time data, agent statistics and caller information. Perform detailed research and trend analysis.
Team Messaging: Eliminate the hassle of switching between applications and devices to reach a colleague. Connect group members quickly using the messaging platform that supports 1:1 chats and group chats. Send images, documents and links to team members. Switch from a group chat to a group call effortlessly. Keep in touch with colleagues via SMS/MMS chats. Search the history of messages in particular conversations or documents.
Integrations: Edit meeting settings directly from the Google Calendar or Outlook Calendar. Connect with colleagues, third-party individuals and clients without leaving the email application. Schedule and make meeting calls from Gmail or Outlook. Integrate with Office 365 contacts and Google contacts to manage and sync contacts.

Business Texts: Send and receive text messages on a business number, deliver updates to customers and confirm appointments. Quickly respond to missed calls. Follow up with clients by giving text access to team members. Use business MMS picture messages for visual communication.
Call Forwarding: Redirect incoming calls to another number(s) or service. Create a customized system to transfer to different numbers during a particular time of day. Pitch to potential customers while they wait on call via pre-recorded messages.
Voicemail Transcription: Convert voicemails to text and receive them by email. Access them on the fly using an Android or iPhone app. Maintain and store searchable records.
VoIP Calling: Use the internet to make calls and attain flexibility by using not traditional lines and avoiding poor reception. Save data by switching to Wi-Fi for outbound calls and text messages.
Simultaneous Call Handling: Forward customer calls to alternate numbers when a line is busy or the designated number doesn’t answer. Allow customers to hear a regular ringtone rather than a busy tone, ensuring no missed calls.
Virtual Faxes: Receive faxes without the fax machine and let customers send documents to a business number. Simplify workflows by receiving calls, texts and faxes on the same number.
Customized Phone Greetings: Assign customized greeting messages to play when customers call, giving a more professional look. Save on labor costs spent employing someone to answer phone calls. Advertise office hours through an auto-response.
Call Management: Create customized schedules to receive calls, and prevent unwanted callers by blocking them. Customize extension schedules individually and enable forwarding numbers to ring simultaneously.
Call Tracking Metrics: Access three different report types to get performance updates. Attain information regarding the average length of calls, missed calls, hang-ups and more. Seamlessly analyze customer profiles of inbound callers.
Instant Responses: Send instant messages to customers when calls are missed, provide availability details and eliminate the risk of losing potential clients. Include customized text, pictures, hyperlinks and additional company information.
Ruby Receptionist: Employ Ruby when it’s impossible to answer customer calls. Customize greeting messages and enable Ruby to use them while answering calls. Cater to more potential customers with live answering, boost business performance and save money on regular receptionists.

Product Ranking

#21

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#36

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Analyst Rating Summary

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User Sentiment Summary

76%

of users recommend this product

Fuze has a 'good' User Satisfaction Rating of 76% when considering 537 user reviews from 5 recognized software review sites.

88%

of users recommend this product

Grasshopper has a 'great' User Satisfaction Rating of 88% when considering 789 user reviews from 5 recognized software review sites.

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4.6 (14)

3.5 (120)

4.1 (118)

4.15 (72)

4.41 (319)

4.1 (70)

4.5 (299)

3.8 (75)

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4.7 (39)

Synopsis of User Ratings and Reviews

Seamless Integration: Fuze seamlessly integrates with popular business tools like Microsoft Teams, Salesforce, and Google Workspace, streamlining communication and collaboration.

Advanced Call Management: Advanced call routing, call recording, and voicemail transcription features enhance call handling efficiency and provide valuable insights.

Reliable and Scalable: Fuze's cloud-based infrastructure ensures reliable and scalable communication services, accommodating businesses of all sizes.

Cost-Effective: Fuze offers flexible pricing plans that cater to different business needs, providing cost-effective communication solutions.

User-Friendly Interface: Fuze's intuitive and user-friendly interface makes it easy for employees to adopt and use the platform, enhancing productivity.

Cost: The solution’s price is reasonable, according to 67% of users.

Mobile App: According to 83% of users who reviewed, the mobile app is accessible and makes it easier for customers to use the software.

Usability: 100% of users who mentioned the functionality said it’s user-friendly.

Voicemail: Approximately 92% of clients said it's easy to add, accessible via email and comes with transcripts.

Limited Integrations: Fuze lacks native integrations with popular business tools, making it difficult to seamlessly connect with other applications.

Inconsistent Call Quality: Users have reported experiencing frequent call drops, audio delays, and poor sound quality, affecting communication reliability.

Complex User Interface: The Fuze interface can be overwhelming for some users, with a steep learning curve and a lack of intuitive navigation.

Limited Customization Options: Fuze offers limited customization options, making it challenging to tailor the platform to specific business needs and preferences.

Pricey for Small Businesses: Fuze's pricing plans can be expensive for small businesses, especially those with limited budgets.

Customer Service: According to 67% of users who reviewed this, the customer service isn’t very helpful.

Fuze has received positive user reviews over the past year, with many praising its ease of use, comprehensive features, and reliable performance. Users have also noted its competitive pricing compared to similar products, making it an attractive option for businesses of all sizes. One of Fuze's key strengths is its user-friendly interface, which makes it easy for employees to adopt and use. The software's intuitive design and clear navigation allow users to quickly access the features they need, improving productivity and efficiency. Additionally, Fuze's comprehensive feature set, including video conferencing, instant messaging, file sharing, and call recording, provides businesses with a robust communication and collaboration solution. Fuze's reliability is another important factor contributing to its positive user reviews. Users have reported experiencing minimal downtime and technical issues, ensuring seamless communication and collaboration. This reliability is crucial for businesses that rely on their phone systems for critical operations. Overall, Fuze is a highly recommended business phone software that offers a combination of ease of use, comprehensive features, competitive pricing, and reliable performance. It is well-suited for businesses of all sizes looking for a robust and user-friendly communication and collaboration solution.

Grasshopper is a cloud-based VoIP system that allows businesses to maintain a professional image, take multiple calls simultaneously and separate business and personal numbers. According to users who have tried this product, the customer service isn’t up to the mark and clients often struggle to find a solution. Users unanimously appreciate usability and the mobile app is another beneficial aspect. The voicemail feature is handy. Customers can distinguish between personal and work calls, making it easier for them. In short, newer and small businesses who want a platform focusing on calling should go in for this solution. It’s ideal for companies with in-house and remote teams.

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FAQ

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