Home > Business Phone Systems > Fuze > Fuze vs UniTel Voice

Fuze vs UniTel Voice

Last Updated: November 18th, 2024

Our analysts compared Fuze vs UniTel Voice based on data from our 400+ point analysis of Business Phone Systems, user reviews and our own crowdsourced data from our free software selection platform.

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Product Basics

Fuze is a cloud-based business phone system that provides a range of communication and collaboration tools for businesses of all sizes. It offers features such as voice calling, video conferencing, instant messaging, file sharing, and more. Fuze is designed to be easy to use and manage, and it can be integrated with a variety of other business applications. It is most suited for businesses that need a reliable and affordable phone system with advanced features.

Some of the key benefits of Fuze include its affordability, ease of use, and scalability. Fuze is also highly reliable, with a 99.99% uptime guarantee. Additionally, Fuze offers a variety of popular features, such as call forwarding, voicemail, and call recording. Fuze compares favorably to similar products based on user experiences within the context of Business Phone. It is generally considered to be one of the best business phone systems on the market.

Fuze offers a variety of pricing plans to fit the needs of businesses of all sizes. Plans start at $19.99 per user per month, and they include a variety of features. Fuze also offers a free trial so that businesses can try the service before they commit to a paid plan.

UniTel Voice offers a comprehensive software solution designed to manage various business communication tasks, including Business Phone services. This platform is particularly well-suited for small to medium-sized businesses and startups due to its affordability and ease of use. Users benefit from features such as virtual phone numbers, call forwarding, voicemail-to-email, and auto-attendant services, which enhance professional communication and operational efficiency.

One of the standout benefits of UniTel Voice is its user-friendly interface, which simplifies the setup and management of business phone systems. Additionally, the software's scalability allows businesses to easily adjust their communication needs as they grow. Compared to similar products, users often highlight UniTel Voice's reliable customer support and cost-effectiveness.

Pricing for UniTel Voice varies based on the specific needs and scale of the business, typically involving a monthly subscription model. For precise pricing details, it is recommended to contact SelectHub for a tailored quote.

$15/User, Monthly

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$9.99 Monthly

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Product Insights

Seamless Communication: Fuze unifies all communication channels, including voice, video, messaging, and file sharing, into a single, intuitive platform, enabling seamless collaboration and efficient information exchange.
Enhanced Productivity: By integrating with popular business applications and offering features like presence management, call recording, and transcription, Fuze streamlines workflows, reduces distractions, and boosts productivity.
Cost Savings: Fuze eliminates the need for multiple communication systems, reducing hardware and maintenance costs. Its cloud-based architecture also offers flexible pricing options, allowing businesses to scale their communication needs without breaking the bank.
Improved Customer Experience: Fuze's omnichannel capabilities empower businesses to provide exceptional customer service across all channels, ensuring prompt and personalized responses that enhance customer satisfaction.
Increased Mobility: Fuze's mobile app allows employees to stay connected and productive from anywhere, enabling remote work and flexible schedules that cater to modern business needs.
Enhanced Security: Fuze adheres to industry-leading security standards and employs robust encryption protocols to protect sensitive data and ensure compliance with regulatory requirements.
Scalability and Flexibility: Fuze's cloud-based infrastructure allows businesses to easily scale their communication systems as their needs evolve, accommodating growth and changes in business operations.
Improved Collaboration: Fuze's video conferencing and screen sharing capabilities foster effective collaboration among team members, regardless of their location, breaking down geographical barriers and promoting teamwork.
Simplified Management: Fuze's centralized administration portal provides IT teams with a comprehensive view and control over the entire communication system, simplifying management and reducing administrative overhead.
Exceptional Support: Fuze offers dedicated customer support, ensuring that businesses receive prompt assistance and guidance whenever needed, minimizing downtime and maximizing system uptime.

Cost Efficiency: UniTel Voice offers affordable pricing plans that help businesses save on traditional phone system costs.
Scalability: Easily scale your phone system as your business grows, adding new lines and features without significant investment.
Professional Image: Enhance your business's professional appearance with custom greetings, hold music, and voicemail.
Mobility: Access your business phone system from anywhere, allowing remote work and on-the-go communication.
Improved Customer Service: Route calls efficiently to the right departments or individuals, reducing wait times and improving customer satisfaction.
Enhanced Collaboration: Features like call forwarding and voicemail-to-email ensure team members stay connected and informed.
Time Management: Automated call handling and scheduling features free up time for more critical business tasks.
Reliability: Cloud-based infrastructure ensures high availability and disaster recovery, minimizing downtime.
Integration Capabilities: Seamlessly integrate with CRM systems and other business tools to streamline operations.
Flexibility: Customize your phone system to meet specific business needs, from call routing to voicemail settings.
Analytics and Reporting: Gain insights into call patterns and performance with detailed analytics and reporting tools.
Security: Benefit from robust security measures that protect your communication data from unauthorized access.
Ease of Use: User-friendly interface and setup process reduce the learning curve and implementation time.
Customer Support: Access dedicated support to resolve issues quickly and keep your phone system running smoothly.

Next-Gen Calling: Start a video call immediately, despite location. Upgrade a 1:1 voice call into a video call in an instant. Communicate quickly with team members and enhance collaboration. Improve cross-functional engagement. Attain flexibility by eliminating the limitations attached to a traditional phone system.
Global Voice: Experience high-quality calls. Get unmetered calls to over 110 countries with over 50 carrier relationships. Attain multiple integration support and hybrid approaches.
Devices: Use desk phones designed with exceptional voice quality and easy-to-use control buttons. Choose from options such as noise control, HD audio and HD video commands. Use Telepresence Connect to enable interoperability between different devices and eliminate the need to log in to access the hardware.
Audio and Video Conferencing: Allow up to 1,000 participants in meetings on OSX, Android, Windows and the web. Schedule, host and join hostless meetings. Begin ad hoc meetings from the integrated team messaging or from Slack or Microsoft Teams. Check camera, microphone and speaker defaults in the settings option and preview them, ensuring that meetings start off on the right foot.
Rooms: Create a top-notch collaboration space for a reasonable price. Receive and make calls easily from a DID-enabled Room. Experience consistency across different devices and meeting spaces. Reuse USB equipment. Incorporate any H.323 or SIP endpoint in the meeting.
Collaboration Tools: Use whiteboarding features to enhance team collaboration. Integrate to Dropbox and Box to share information smoothly during meetings. Upload content directly from where it is stored. Manage the agenda through meeting notes, keeping a tab of important comments and more.
Meeting Types: Take advantage of different meeting types, including team meetings, sales presentations and company town halls. Choose a meeting type depending on the type of interaction and the audience. Schedule invite attendees, webinars and more for large meetings with up to 1000 participants. Access all meeting settings like screen share and meeting controls as a presenter or host, while the other participants are on mute and cannot unmute until the presenter/host unmutes them.
Agent Access: Use a single communication application for all needs. Receive calls from the inbound queue, message team members or join a team meeting. Attain flexibility to answer calls anywhere. View queue statistics and enable easy sign-in or sign-out.
Supervisors and Managers: Manage call flows, IVRs and agent status. Communicate effectively with people inside and outside the contact center. Get an overview of metrics, monitor calls, manage agent status and more. Allow callers to connect to the right agent hassle-free.
CRM and Help Desk Integrations: Create valuable integrations that give the agents relevant information about callers. Once calls are completed, automatically sync call information to accounts or cases. Build integrations or work with the professional services team to customize workflows.
Data Analytics: Attain a detailed look into queues managed by supervisors. Access real-time data, agent statistics and caller information. Perform detailed research and trend analysis.
Team Messaging: Eliminate the hassle of switching between applications and devices to reach a colleague. Connect group members quickly using the messaging platform that supports 1:1 chats and group chats. Send images, documents and links to team members. Switch from a group chat to a group call effortlessly. Keep in touch with colleagues via SMS/MMS chats. Search the history of messages in particular conversations or documents.
Integrations: Edit meeting settings directly from the Google Calendar or Outlook Calendar. Connect with colleagues, third-party individuals and clients without leaving the email application. Schedule and make meeting calls from Gmail or Outlook. Integrate with Office 365 contacts and Google contacts to manage and sync contacts.

Virtual Phone Numbers: Choose from local, toll-free, or vanity numbers to establish a professional presence.
Call Forwarding: Redirect calls to any device, ensuring you never miss an important call.
Auto Attendant: Set up a virtual receptionist to greet callers and direct them to the appropriate department or individual.
Voicemail to Email: Receive voicemail messages directly in your email inbox for easy access and management.
Call Screening: Identify callers before answering, allowing you to prioritize important calls.
Custom Greetings: Record personalized greetings to enhance your brand's image and provide a professional touch.
Call Logs: Access detailed call records to monitor and analyze call activity and performance.
Conference Calling: Host multi-party calls with ease, facilitating collaboration and communication.
Mobile App: Manage your business phone system on the go with a user-friendly mobile application.
Text Messaging: Send and receive SMS messages using your business phone number for seamless communication.
Call Recording: Record calls for training, quality assurance, or legal purposes.
CRM Integration: Integrate with popular CRM systems to streamline workflows and enhance customer relationship management.
Fax to Email: Send and receive faxes digitally, eliminating the need for a physical fax machine.
Scalable Plans: Choose from various plans that can grow with your business, ensuring you have the right features at every stage.
24/7 Support: Access round-the-clock customer support to resolve any issues or answer questions promptly.

Product Ranking

#21

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#50

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Analyst Rating Summary

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User Sentiment Summary

76%

of users recommend this product

Fuze has a 'good' User Satisfaction Rating of 76% when considering 537 user reviews from 5 recognized software review sites.

90%

of users recommend this product

UniTel Voice has a 'excellent' User Satisfaction Rating of 90% when considering 48 user reviews from 2 recognized software review sites.

3.5 (120)

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4.15 (72)

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Awards

Synopsis of User Ratings and Reviews

Seamless Integration: Fuze seamlessly integrates with popular business tools like Microsoft Teams, Salesforce, and Google Workspace, streamlining communication and collaboration.

Advanced Call Management: Advanced call routing, call recording, and voicemail transcription features enhance call handling efficiency and provide valuable insights.

Reliable and Scalable: Fuze's cloud-based infrastructure ensures reliable and scalable communication services, accommodating businesses of all sizes.

Cost-Effective: Fuze offers flexible pricing plans that cater to different business needs, providing cost-effective communication solutions.

User-Friendly Interface: Fuze's intuitive and user-friendly interface makes it easy for employees to adopt and use the platform, enhancing productivity.

Affordability: UniTel Voice is known for its competitive pricing, making it a budget-friendly option for small businesses.

Ease of Use: The setup process is designed to be simple and intuitive, allowing businesses to get started quickly without technical hurdles.

Customer Service: Users generally report positive experiences with UniTel Voice's customer support, praising their responsiveness and helpfulness.

Flexibility: UniTel Voice allows businesses to use their existing cell phones as their business line, providing flexibility and eliminating the need for desk phones.

Professional Features: Despite its affordability, UniTel Voice offers a range of features typically found in more expensive systems, such as a virtual auto attendant, call forwarding, and voicemail-to-email.

Limited Integrations: Fuze lacks native integrations with popular business tools, making it difficult to seamlessly connect with other applications.

Inconsistent Call Quality: Users have reported experiencing frequent call drops, audio delays, and poor sound quality, affecting communication reliability.

Complex User Interface: The Fuze interface can be overwhelming for some users, with a steep learning curve and a lack of intuitive navigation.

Limited Customization Options: Fuze offers limited customization options, making it challenging to tailor the platform to specific business needs and preferences.

Pricey for Small Businesses: Fuze's pricing plans can be expensive for small businesses, especially those with limited budgets.

Recording limitations: Some users experienced issues with call recording, highlighting that this might not be UniTel Voice's strongest feature.

Fuze has received positive user reviews over the past year, with many praising its ease of use, comprehensive features, and reliable performance. Users have also noted its competitive pricing compared to similar products, making it an attractive option for businesses of all sizes. One of Fuze's key strengths is its user-friendly interface, which makes it easy for employees to adopt and use. The software's intuitive design and clear navigation allow users to quickly access the features they need, improving productivity and efficiency. Additionally, Fuze's comprehensive feature set, including video conferencing, instant messaging, file sharing, and call recording, provides businesses with a robust communication and collaboration solution. Fuze's reliability is another important factor contributing to its positive user reviews. Users have reported experiencing minimal downtime and technical issues, ensuring seamless communication and collaboration. This reliability is crucial for businesses that rely on their phone systems for critical operations. Overall, Fuze is a highly recommended business phone software that offers a combination of ease of use, comprehensive features, competitive pricing, and reliable performance. It is well-suited for businesses of all sizes looking for a robust and user-friendly communication and collaboration solution.

Can UniTel Voice give my small business a big business voice? Recent user reviews suggest a resounding "yes!" Users consistently praise UniTel Voice for its ease of use, even for those who find the initial setup intimidating. One reviewer, a one-person business owner, highlighted how UniTel Voice helps them maintain a professional image. UniTel Voice's strength lies in its simplicity and affordability, making it a favorite among small business owners. Users appreciate the intuitive software, which allows them to manage calls, set up virtual receptionists, and even maintain a presence while traveling internationally, all without breaking the bank. Some users even admitted to choosing UniTel Voice over bigger competitors after thorough research, proving that sometimes, the best things come in smaller packages. While reviews are overwhelmingly positive, some users mentioned initial challenges with recording greetings. However, they were quick to point out that UniTel Voice's excellent customer support quickly resolved these issues. UniTel Voice proves to be an excellent choice for small businesses or solopreneurs seeking a reliable, user-friendly, and affordable business phone solution that punches above its weight.

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Head-to-Head Comparison

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FAQ

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