Google Meet vs 3CX

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Our analysts compared Google Meet vs 3CX based on data from our 400+ point analysis of Business Phone Systems, user reviews and our own crowdsourced data from our free software selection platform.

Google Meet Software Tool

Product Basics

Google Meet is a leading audio and video conferencing solution that allows Google account holders to create instant and scheduled meetings. Participants can join meetings through a web browser or a mobile device, or dial-in with password-protected numbers, with the free version allowing up to 100 attendees for up to 60 minutes. In addition to chatting, participants can share specific tabs or their whole screen in real time to collaborate with others. It provides call encryption and enhanced audio quality through noise cancelling filters. Google Workspace subscribers can hold longer meetings with more participants, raise their hands, conduct polls and Q&A sessions and record meetings which are stored by default on Google Drive.

It integrates seamlessly with other Google offerings — Calendar, Gmail and Contacts — to enable one-click meetings. Participants from third-party video conferencing systems like Cisco, Polycom, Lifesize, Sony, and Microsoft Skype for Business can join Google Meet calls through the Pexip Infinity gateway.
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A global leader in business communications, 3CX is a phone system based on the SIP (Session Initiation Protocol) standard. Suitable for any business size, this solution helps improve productivity, enhance customer experience and enable increased mobility. It’s simple, cost-effective, flexible and can be hosted on a remote server.

The platform enables simultaneous calling, allowing customers to pay only for what they require. It offers extensive functionality, reliability and security. Integrating this software with other systems is easy and straightforward.
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$6/User, Monthly
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$15/User, Monthly
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Product Insights

  • Enhanced Collaboration: Google Meet facilitates real-time collaboration, allowing team members to share screens, documents, and ideas as if they were in the same room, enhancing productivity and fostering a collaborative work environment.
  • Seamless Integration: It integrates smoothly with other Google Workspace tools like Calendar, Drive, and Gmail, streamlining workflows and reducing the need to switch between different applications for scheduling meetings or accessing files.
  • High-Quality Video Conferencing: Google Meet offers high-definition video conferencing, ensuring clear and crisp visuals during meetings, which is crucial for maintaining engagement and ensuring effective communication among participants.
  • Scalability: Whether for one-on-one check-ins or large group meetings, Google Meet scales to accommodate various meeting sizes, making it suitable for businesses of all sizes without compromising performance or reliability.
  • Accessibility: With features like live captions and a mobile-friendly design, Google Meet ensures that meetings are accessible to participants with different needs and from various locations, promoting inclusivity and flexibility.
  • Enhanced Security: Google Meet employs robust security measures, including encryption in transit and at rest, to protect your meetings and data from unauthorized access, giving businesses peace of mind regarding their information security.
  • Cost Efficiency: By reducing the need for physical meeting spaces and travel, Google Meet can help businesses save on overhead costs, making it a cost-effective solution for companies looking to optimize their operational expenses.
  • Easy to Use: With its intuitive interface and straightforward setup, Google Meet allows users to start or join meetings with just a few clicks, minimizing technical barriers and ensuring meetings start on time.
  • Global Reach: Google Meet enables teams to connect across the globe, breaking down geographical barriers and allowing businesses to tap into a wider talent pool and expand their market reach without the need for extensive travel.
  • Real-Time Feedback: Features like the chat function and Q&A in Google Meet allow for real-time feedback during presentations or discussions, enabling more dynamic and interactive meetings that can adapt to participants' responses on the spot.
  • Record and Replay: The ability to record meetings and access them later on Google Drive means that no one has to miss out on important discussions, and teams can revisit past meetings for reference or training purposes.
  • Customizable Backgrounds: Google Meet offers the option to blur or replace your background during video calls, helping to maintain professionalism and privacy, regardless of your physical location.
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  • Cost Effective: Decrease hardware, administration and maintenance costs. Pay lower costs for making calls to offices set up in other countries.
  • Unified Communication: Use additional features such as CRM, live chat, messaging and video conferencing. Access them all conveniently at one place.
  • Easy To Use: Eliminate training hassles and start using the software immediately without any learning curves.
  • Better Mobility: Allow employees to use extensions irrespective of location. Secure increased mobility by letting them carry the extensions wherever they go. Easily add and manage new lines.
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  • Safety First: Safely communicate amongst peers and colleagues without fear of data breaches or hijacking. Meets IETF security requirements for Datagram Transport Layer Security (DTLS) and Secure Real-time Transport Protocol (SRTP). Includes anti-abuse capabilities and multiple two-step authentication options. 
  • Unlimited Meetings: Host and join free audio and video conferencing meetings anytime, anywhere for an unlimited amount of times. Available for free for up to 100 participants in a single meeting. 
  • Accessibility: Access from any device including browsers, iOS and Android with no download required. Easily invite participants to meetings via link or email address. 
  • Live Captioning: Follow along in real time with captioning generated by Google’s speech recognition technology. Meeting attendees can translate captions into their preferred languages. 
  • Screen Sharing: Collaborate on documents, share presentations and give step-by-step instructions to meeting participants using screen share, which allows anyone to present their entire screen or application window. 
  • Preview Screen: View video, adjust audio and see a list of who has already joined a meeting before entering. 
  • User Controls: Meeting hosts can mute, pin, remove participants and more using the advanced controls for meetings. 
  • Messaging: Chat with other participants through live messaging during meetings. Send files and links, as well as text. 
  • Integrations: Join meetings directly from Google Calendar or Gmail. Integrates with Microsoft Outlook, Slack and more for additional accessibility. 
  • Plan Options: Choose between a free plan, Google Workspace Essentials, and Google Workspace Enterprise. Paid plans increase the maximum number of participants allowed in a single meeting space, the amount of time allowed for a meeting and more. 
  • Google Workspace Suites: Comes as part of Google Workplace suites for education, healthcare and nonprofit organizations. Increase productivity, communication and collaboration with email, chat and video conferencing in an easily accessible workspace. 
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  • Hosted PBX: Keep better control over everything. Manage updates and get maximum flexibility. Move virtual PBX to a private cloud when required. Access integrated video conferencing solutions, apps for mobile phone devices, website live chat and much more. Automatically configure firewall rules. Launch the software in a few minutes using PBX Express. Get unlimited extensions. Manage extensions for remote workers seamlessly.
  • Phone System: Use the open-platform system with an option to migrate to the cloud. Deploy it on an existing server and reduce costs. Allow employees to have an excellent remote-working experience and increase overall productivity. Access flexible inbound calls, outbound calls, DIDs and ring groups.
  • Mobile Apps: Access secured communication for the entire team. Don’t restrict communication to building premises. Work on the go using the available extensions. Ensure customer satisfaction even while working remotely. Check the team’s availability easily. Eliminate learning curves and commence working quickly. Facilitate cost-effective phone calls between employees and colleagues. Transfer clients quickly to the appropriate department. Use the app and desk phone simultaneously.
  • CRM Integration: Keep the entire customer record handy to help the clients more efficiently and create a good impression in front of them. Create new customer records. Make calls in one click. Route calls seamlessly based on customer numbers or customer questions. Initiate and journal a call simultaneously.
  • Video Conferencing: Access easy-to-use and free enterprise-level video conferencing. Invite participants in a single click. Join meetings directly from the web browser without downloading any app. Share documents, present using a whiteboard, control remote screens and more. Add up to 250 participants. Schedule meetings within seconds.
  • Webphone: Handle all calls, check availability of team members and initiate video calls using one location. Make and receive calls straight from the web browser. Log in from anywhere using the required credentials and make a call with one click. Access voicemail, initiate video calls and get call notifications.
  • Call Center: Eliminate complex tasks and allow your agents to get more time to focus on vital work. Use the callback option and ensure no customer calls get missed. Record calls for reference purposes and access them whenever required. Centrally monitor ticket responses.
  • Live Chat: Integrate live chat with the phone system and allow website visitors to initiate real-time chats with the agents. Initiate a video call or live call without even dialing numbers. Manage all the communication on a single platform. Customize chat greetings keeping business hours and holidays in mind.
  • Microsoft 365: Connect with Microsoft 365 easily and streamline the workflow. Initiate calls directly from the interface. Automate phone contacts syncing. Use SSO authentication login using one click. Catch any important messages or calls. Create new extensions automatically.
  • Facebook Messages: Connect easily with customers. Eliminate the need to give all agents access to the Facebook page. Allow agents to respond to customers and resolve queries quickly. Track and archive Facebook messages successfully. Enable live chat messaging.
  • Business Texts: Use a designated business contact number to send and receive messages. Ensure no messages are unanswered, thus increasing customer satisfaction. Improve response rates.
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Product Ranking

#2

among all
Business Phone Systems

#27

among all
Business Phone Systems

Find out who the leaders are

Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

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Call Coverage Calling Features Collaboration Mobile Features Phone Numbers Phone System Voice Intelligence & Analytics Voicemail & Messaging 100 100 95 100 75 96 90 100 0 25 50 75 100
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

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User Sentiment Summary

Great User Sentiment 27162 reviews
Great User Sentiment 613 reviews
89%
of users recommend this product

Google Meet has a 'great' User Satisfaction Rating of 89% when considering 27162 user reviews from 5 recognized software review sites.

89%
of users recommend this product

3CX has a 'great' User Satisfaction Rating of 89% when considering 613 user reviews from 4 recognized software review sites.

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4.3 (14)
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Awards

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SelectHub research analysts have evaluated 3CX and concluded it earns best-in-class honors for Calling features.

Calling features Award

Synopsis of User Ratings and Reviews

Seamless Integration with Google Workspace: Google Meet is tightly integrated with Google Calendar and Gmail, making scheduling and joining meetings effortless. This integration streamlines workflows and enhances productivity for businesses that rely on Google Workspace.
High-Quality Video and Audio: Google Meet delivers reliable video and audio quality, ensuring clear and uninterrupted communication during virtual meetings. This is crucial for maintaining professionalism and engagement in business settings.
Robust Security Features: Google Meet prioritizes security with features like data encryption and meeting access controls. These measures protect sensitive business information and ensure the privacy of virtual meetings.
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Cost-Effective: 3CX offers a significant cost savings compared to traditional phone systems, eliminating the need for expensive hardware and maintenance contracts.
Feature-Rich: 3CX provides a comprehensive suite of features, including call forwarding, voicemail, video conferencing, and CRM integration, meeting the diverse needs of businesses.
Scalability: 3CX can easily scale to accommodate growing businesses, allowing for seamless expansion without the need for costly upgrades or additional hardware.
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Limited Functionality for Phone Calls: Google Meet's primary function is video conferencing, so its features for phone calls are limited. Users have expressed frustration with the lack of call recording, voicemail transcription, and other essential phone features.
Integrations and Compatibility: Integrating Google Meet with non-Google applications and CRMs can be challenging, limiting its compatibility with existing business workflows. This can hinder productivity and create additional steps for users.
Call Quality Issues: Users have reported experiencing dropped calls, audio lag, and poor video quality, particularly in areas with unstable internet connections. These issues can disrupt important business conversations and create a negative impression.
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Limited Call Handling: 3CX can struggle to handle high call volumes, leading to dropped calls and long wait times, which can be detrimental for businesses that rely heavily on phone communication.
Integration Challenges: Integrating 3CX with other business applications, such as CRM systems, can be complex and time-consuming, hindering productivity and workflow efficiency.
Limited Customization: 3CX offers limited customization options, making it difficult for businesses to tailor the system to their specific needs and branding, which can impact user adoption and satisfaction.
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Google Meet seems to be a crowd-pleaser, especially for folks already plugged into the Google ecosystem. Users rave about its seamless integration with other Google Workspace tools like Docs, Sheets, and Calendar, making it a breeze to schedule meetings, share documents, and collaborate in real-time. The interface is clean and intuitive, even for non-techies, which is a major plus. Google Meet also gets kudos for its top-notch video and audio quality, ensuring smooth and clear communication. Plus, it doesn't hurt that it's included with Google Workspace, making it a cost-effective option for businesses. However, no software is perfect. Some users find Google Meet's feature set a bit basic compared to rivals like Zoom or Microsoft Teams. For instance, it lacks some advanced features like breakout rooms and virtual backgrounds, which can be bummers for larger meetings or those who want to spice things up. Additionally, while Google Meet's security is generally solid, some users have raised concerns about data privacy, especially in light of Google's data collection practices. So, if you're super privacy-conscious, you might want to think twice. All in all, Google Meet is a reliable and user-friendly video conferencing tool that's perfect for businesses and individuals who value simplicity and integration with Google Workspace. It's a solid choice for everyday meetings, but if you need bells and whistles or have strict privacy concerns, you might want to explore other options. Just remember, the tech landscape changes quickly, so it's always a good idea to check for the latest updates and features before making a decision.

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3CX, a business phone software, has received positive user reviews over the past year. Users praise its ease of use, feature-richness, and cost-effectiveness. Compared to similar products, 3CX stands out for its intuitive interface, which makes it easy for users to set up and manage their phone systems. Additionally, 3CX offers a wide range of features, including call recording, voicemail, and video conferencing, which are essential for businesses of all sizes. One of the key differentiating factors of 3CX is its open-source nature. This allows businesses to customize the software to meet their specific needs. For example, businesses can integrate 3CX with their CRM or ERP systems to streamline their workflows. Another important factor is 3CX's affordability. Compared to proprietary solutions, 3CX offers a more cost-effective option without compromising on features or quality. Overall, 3CX is a well-rounded business phone software that is suitable for businesses of all sizes. Its ease of use, feature-richness, and affordability make it a great choice for businesses looking to improve their communications.

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