Google Meet vs Google Voice For Business

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Our analysts compared Google Meet vs Google Voice For Business based on data from our 400+ point analysis of Business Phone Systems, user reviews and our own crowdsourced data from our free software selection platform.

Google Meet Software Tool
Google Voice For Business Software Tool

Product Basics

Google Meet is a leading audio and video conferencing solution that allows Google account holders to create instant and scheduled meetings. Participants can join meetings through a web browser or a mobile device, or dial-in with password-protected numbers, with the free version allowing up to 100 attendees for up to 60 minutes. In addition to chatting, participants can share specific tabs or their whole screen in real time to collaborate with others. It provides call encryption and enhanced audio quality through noise cancelling filters. Google Workspace subscribers can hold longer meetings with more participants, raise their hands, conduct polls and Q&A sessions and record meetings which are stored by default on Google Drive.

It integrates seamlessly with other Google offerings — Calendar, Gmail and Contacts — to enable one-click meetings. Participants from third-party video conferencing systems like Cisco, Polycom, Lifesize, Sony, and Microsoft Skype for Business can join Google Meet calls through the Pexip Infinity gateway.
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Google Voice For Business is a comprehensive communication tool designed to streamline business communication tasks such as calls, texts, and voicemail management. It is particularly well-suited for small to medium-sized enterprises, remote teams, and industries that require robust communication solutions, such as customer service, sales, and tech support. The platform offers unique benefits like seamless integration with other Google Workspace applications, ensuring a unified communication experience.

Key features include automated call routing, voicemail transcription, and the ability to use a single number across multiple devices. Users appreciate its intuitive interface and the convenience of managing communications from a centralized platform. Compared to similar products, Google Voice For Business stands out for its ease of use and integration capabilities, although some users note that advanced features may be limited.

Pricing varies based on the number of users and specific needs, so it's recommended to contact SelectHub for a tailored quote. This ensures businesses get the most accurate pricing information for their unique requirements.

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Product Insights

  • Enhanced Collaboration: Google Meet facilitates real-time collaboration, allowing team members to share screens, documents, and ideas as if they were in the same room, enhancing productivity and fostering a collaborative work environment.
  • Seamless Integration: It integrates smoothly with other Google Workspace tools like Calendar, Drive, and Gmail, streamlining workflows and reducing the need to switch between different applications for scheduling meetings or accessing files.
  • High-Quality Video Conferencing: Google Meet offers high-definition video conferencing, ensuring clear and crisp visuals during meetings, which is crucial for maintaining engagement and ensuring effective communication among participants.
  • Scalability: Whether for one-on-one check-ins or large group meetings, Google Meet scales to accommodate various meeting sizes, making it suitable for businesses of all sizes without compromising performance or reliability.
  • Accessibility: With features like live captions and a mobile-friendly design, Google Meet ensures that meetings are accessible to participants with different needs and from various locations, promoting inclusivity and flexibility.
  • Enhanced Security: Google Meet employs robust security measures, including encryption in transit and at rest, to protect your meetings and data from unauthorized access, giving businesses peace of mind regarding their information security.
  • Cost Efficiency: By reducing the need for physical meeting spaces and travel, Google Meet can help businesses save on overhead costs, making it a cost-effective solution for companies looking to optimize their operational expenses.
  • Easy to Use: With its intuitive interface and straightforward setup, Google Meet allows users to start or join meetings with just a few clicks, minimizing technical barriers and ensuring meetings start on time.
  • Global Reach: Google Meet enables teams to connect across the globe, breaking down geographical barriers and allowing businesses to tap into a wider talent pool and expand their market reach without the need for extensive travel.
  • Real-Time Feedback: Features like the chat function and Q&A in Google Meet allow for real-time feedback during presentations or discussions, enabling more dynamic and interactive meetings that can adapt to participants' responses on the spot.
  • Record and Replay: The ability to record meetings and access them later on Google Drive means that no one has to miss out on important discussions, and teams can revisit past meetings for reference or training purposes.
  • Customizable Backgrounds: Google Meet offers the option to blur or replace your background during video calls, helping to maintain professionalism and privacy, regardless of your physical location.
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  • Cost Efficiency: Google Voice for Business offers competitive pricing, reducing the need for expensive traditional phone systems and long-distance charges.
  • Scalability: Easily add or remove users as your business grows or contracts, ensuring you only pay for what you need.
  • Integration with Google Workspace: Seamlessly integrates with Google Workspace apps like Gmail and Google Calendar, enhancing productivity and streamlining workflows.
  • Mobility: Employees can make and receive calls from anywhere using their mobile devices, ensuring business continuity and flexibility.
  • Unified Communication: Consolidates multiple communication channels into one platform, simplifying management and improving efficiency.
  • Call Management: Advanced call forwarding, screening, and voicemail transcription features help manage calls more effectively and ensure important messages are not missed.
  • Security: Built on Google’s robust security infrastructure, providing encryption and protection against unauthorized access.
  • Local Presence: Obtain local phone numbers in different regions, helping to establish a local presence and build trust with regional customers.
  • Analytics and Reporting: Access detailed call logs and analytics to monitor usage patterns and optimize communication strategies.
  • Easy Setup and Management: User-friendly interface and straightforward setup process reduce the need for extensive IT support and training.
  • Reliability: Backed by Google’s reliable cloud infrastructure, ensuring high availability and minimal downtime.
  • Customizable Voicemail Greetings: Create personalized voicemail greetings for different departments or individuals, enhancing professionalism and customer experience.
  • Number Porting: Easily port existing phone numbers to Google Voice, minimizing disruption during the transition.
  • Global Reach: Make international calls at competitive rates, facilitating global business operations and communication.
  • Collaboration Features: Integrated with Google Meet for video conferencing, enabling seamless collaboration and communication within teams.
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  • Safety First: Safely communicate amongst peers and colleagues without fear of data breaches or hijacking. Meets IETF security requirements for Datagram Transport Layer Security (DTLS) and Secure Real-time Transport Protocol (SRTP). Includes anti-abuse capabilities and multiple two-step authentication options. 
  • Unlimited Meetings: Host and join free audio and video conferencing meetings anytime, anywhere for an unlimited amount of times. Available for free for up to 100 participants in a single meeting. 
  • Accessibility: Access from any device including browsers, iOS and Android with no download required. Easily invite participants to meetings via link or email address. 
  • Live Captioning: Follow along in real time with captioning generated by Google’s speech recognition technology. Meeting attendees can translate captions into their preferred languages. 
  • Screen Sharing: Collaborate on documents, share presentations and give step-by-step instructions to meeting participants using screen share, which allows anyone to present their entire screen or application window. 
  • Preview Screen: View video, adjust audio and see a list of who has already joined a meeting before entering. 
  • User Controls: Meeting hosts can mute, pin, remove participants and more using the advanced controls for meetings. 
  • Messaging: Chat with other participants through live messaging during meetings. Send files and links, as well as text. 
  • Integrations: Join meetings directly from Google Calendar or Gmail. Integrates with Microsoft Outlook, Slack and more for additional accessibility. 
  • Plan Options: Choose between a free plan, Google Workspace Essentials, and Google Workspace Enterprise. Paid plans increase the maximum number of participants allowed in a single meeting space, the amount of time allowed for a meeting and more. 
  • Google Workspace Suites: Comes as part of Google Workplace suites for education, healthcare and nonprofit organizations. Increase productivity, communication and collaboration with email, chat and video conferencing in an easily accessible workspace. 
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  • Cloud-Based System: Operates entirely in the cloud, eliminating the need for physical hardware and simplifying management.
  • Number Porting: Allows businesses to transfer existing phone numbers to Google Voice, ensuring continuity and ease of transition.
  • Call Forwarding: Routes incoming calls to multiple devices, ensuring that important calls are never missed.
  • Voicemail Transcription: Converts voicemail messages into text, making it easier to read and respond to messages quickly.
  • Integration with Google Workspace: Seamlessly integrates with Google Workspace apps like Gmail and Google Calendar, enhancing productivity and collaboration.
  • Automated Attendant: Provides an automated system to greet callers and direct them to the appropriate department or individual.
  • Call Screening: Allows users to listen to a caller's name before deciding whether to answer, send to voicemail, or block the call.
  • International Calling: Supports international calls at competitive rates, making it easier for businesses to communicate globally.
  • Multi-Level Auto Attendant: Offers a multi-tiered menu system to guide callers through various options, improving call routing efficiency.
  • Spam Filtering: Automatically detects and filters out spam calls, reducing interruptions and enhancing productivity.
  • Custom Greetings: Enables businesses to create personalized voicemail greetings for different departments or individuals.
  • Call Logs and Reporting: Provides detailed call logs and analytics, helping businesses track call activity and performance.
  • Mobile App: Offers a mobile application for iOS and Android, allowing users to manage calls and messages on the go.
  • Do Not Disturb Mode: Lets users temporarily disable incoming calls and notifications, ensuring uninterrupted focus during critical tasks.
  • Text Messaging: Supports SMS and MMS messaging, enabling quick and efficient communication with clients and colleagues.
  • Call Transfer: Allows users to transfer calls to another number or extension, facilitating seamless communication within the organization.
  • Customizable Call Flows: Provides options to create and manage custom call flows, tailoring the system to specific business needs.
  • Emergency Calling: Supports emergency calling (911) in the United States, ensuring compliance with safety regulations.
  • Scalability: Easily scales to accommodate growing businesses, with flexible plans and features that can be adjusted as needed.
  • Security and Compliance: Adheres to industry-standard security protocols and compliance requirements, ensuring data protection and privacy.
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Product Ranking

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#32

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User Sentiment Summary

Great User Sentiment 27162 reviews
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89%
of users recommend this product

Google Meet has a 'great' User Satisfaction Rating of 89% when considering 27162 user reviews from 5 recognized software review sites.

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4.5 (144)
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4.1 (31)
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Synopsis of User Ratings and Reviews

Seamless Integration with Google Workspace: Google Meet is tightly integrated with Google Calendar and Gmail, making scheduling and joining meetings effortless. This integration streamlines workflows and enhances productivity for businesses that rely on Google Workspace.
High-Quality Video and Audio: Google Meet delivers reliable video and audio quality, ensuring clear and uninterrupted communication during virtual meetings. This is crucial for maintaining professionalism and engagement in business settings.
Robust Security Features: Google Meet prioritizes security with features like data encryption and meeting access controls. These measures protect sensitive business information and ensure the privacy of virtual meetings.
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Simple Setup and Unified Communications: Google Voice is easy to set up and use, letting you quickly make and receive business calls without needing a separate business line. It seamlessly integrates with other Google services, allowing you to manage calls, texts, and voicemails directly from your Gmail or Google Calendar.
Cost-Effective Solution for Domestic Calls: Google Voice offers free local VoIP numbers and unlimited domestic calling within the US and Canada, making it a budget-friendly option for staying connected with clients and colleagues without incurring high call charges.
Flexibility and Accessibility: Google Voice works seamlessly across multiple devices, including smartphones, computers, and tablets, allowing you to make and receive business calls from anywhere with an internet connection, enhancing your flexibility and responsiveness.
Enhanced Voicemail Management: Google Voice provides convenient voicemail transcription, converting voice messages to text and sending them to your email. This feature saves you time and effort as you can quickly scan through messages instead of listening to each voicemail.
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Limited Functionality for Phone Calls: Google Meet's primary function is video conferencing, so its features for phone calls are limited. Users have expressed frustration with the lack of call recording, voicemail transcription, and other essential phone features.
Integrations and Compatibility: Integrating Google Meet with non-Google applications and CRMs can be challenging, limiting its compatibility with existing business workflows. This can hinder productivity and create additional steps for users.
Call Quality Issues: Users have reported experiencing dropped calls, audio lag, and poor video quality, particularly in areas with unstable internet connections. These issues can disrupt important business conversations and create a negative impression.
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Limited Features: Google Voice lacks some advanced features that are essential for growing businesses, such as toll-free numbers for wider reachability and comprehensive call management options for efficient call handling.
Basic Auto-Attendant: The base plan offers a limited auto-attendant feature, which may not be sufficient for businesses that require multi-level menus and sophisticated call routing capabilities.
Customer Support Concerns: The free plan of Google Voice comes with limited customer support, potentially leading to longer resolution times for technical issues or questions.
Potential for Extra Costs: While Google Voice offers a free tier, businesses may encounter additional fees for unlocking certain features, which could affect their budget planning.
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Google Meet seems to be a crowd-pleaser, especially for folks already plugged into the Google ecosystem. Users rave about its seamless integration with other Google Workspace tools like Docs, Sheets, and Calendar, making it a breeze to schedule meetings, share documents, and collaborate in real-time. The interface is clean and intuitive, even for non-techies, which is a major plus. Google Meet also gets kudos for its top-notch video and audio quality, ensuring smooth and clear communication. Plus, it doesn't hurt that it's included with Google Workspace, making it a cost-effective option for businesses. However, no software is perfect. Some users find Google Meet's feature set a bit basic compared to rivals like Zoom or Microsoft Teams. For instance, it lacks some advanced features like breakout rooms and virtual backgrounds, which can be bummers for larger meetings or those who want to spice things up. Additionally, while Google Meet's security is generally solid, some users have raised concerns about data privacy, especially in light of Google's data collection practices. So, if you're super privacy-conscious, you might want to think twice. All in all, Google Meet is a reliable and user-friendly video conferencing tool that's perfect for businesses and individuals who value simplicity and integration with Google Workspace. It's a solid choice for everyday meetings, but if you need bells and whistles or have strict privacy concerns, you might want to explore other options. Just remember, the tech landscape changes quickly, so it's always a good idea to check for the latest updates and features before making a decision.

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Google Voice for Business has been making some noise in the VoIP market, but is it music to users' ears? User reviews over the past year reveal a somewhat discordant tune. While many appreciate its budget-friendly pricing and seamless integration with Google Workspace, which allows for easy call management directly within existing workflows, some users find the lack of advanced features, such as call recording and CRM integrations, a major drawback. This absence can be particularly limiting for businesses that rely heavily on these features for quality control, training, or sales automation. For instance, a sales team unable to record calls might miss valuable insights into customer interactions, hindering their ability to improve their pitch or track client engagement. Furthermore, the limited customer support for free plan users has left some feeling unheard. While the affordability is attractive, especially for small businesses or solopreneurs, the lack of reliable support can lead to frustrating experiences when technical issues arise. In essence, Google Voice for Business is like a basic smartphone - it handles calls and texts efficiently but lacks the bells and whistles of more sophisticated devices. Therefore, it's best suited for budget-conscious individuals or small businesses already deeply embedded in the Google ecosystem and who don't require advanced call management features. Larger businesses or those needing more robust functionality might find themselves hitting a sour note with Google Voice and should consider alternatives like RingCentral or Dialpad.

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