GoToMeeting vs Global Call Forwarding

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Our analysts compared GoToMeeting vs Global Call Forwarding based on data from our 400+ point analysis of Business Phone Systems, user reviews and our own crowdsourced data from our free software selection platform.

GoToMeeting Software Tool

Product Basics

GoToMeeting is a chat, audio and video conferencing solution from LogMeIn. Integrating with Google and Microsoft calendars, it empowers business teams to create instant and scheduled meetings. In addition to live screen sharing with HD-quality video, it provides meeting recording, drawing options and presenter switching for collaboration. Available on all devices, it integrates with CRMs like Salesforce and Zoho. On Apple devices, Siri voice commands can be used to start or join a meeting, or hosts can use its Call Me service to call invitees on their phones to join. It enables switching between chat, conference call and video call seamlessly. Team members can send meeting invites to contacts via instant messaging.

Its Smart Meeting Assistant enables transcription. Businesses can glean meeting diagnostics from reports that provide downloadable attendee lists, features used, and details regarding latency and packet loss during calls. It offers toll-free numbers for more than 50 countries. The vendor offers a 14-day free trial.
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Global Call Forwarding offers a sophisticated software solution designed to manage tasks such as Business Phone services. This platform is particularly well-suited for businesses seeking to streamline their communication processes, enhance customer service, and maintain a professional image. The software provides a range of benefits, including seamless call forwarding, virtual phone numbers, and advanced call routing capabilities. Popular features include customizable voicemail, call recording, and real-time analytics, which help businesses monitor and optimize their communication strategies.

Users appreciate the platform's reliability and ease of use, often highlighting its intuitive interface and robust functionality. Compared to similar products, Global Call Forwarding stands out for its comprehensive feature set and exceptional customer support. Pricing varies based on factors such as the number of users and specific features required, with options for monthly or annual payments. For precise pricing details tailored to individual needs, it is recommended to contact SelectHub for a personalized quote.

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Product Insights

  • Maximize ROI: Enhance employee performance with seamless business calling, online collaboration, instant call switching and meeting analytics. Save time and money on travel through instant audio and video conferencing with screen sharing and collaboration in real time.
  • Engage with Customers: Make business calls through its desktop and web apps, and mobile devices, equipped with a dial-in conference line. Ensure no customer call is missed, with an auto-receptionist and subsequent call forwarding to an available team member. Engage clients better through seamless call switching between devices from chat to VoIP to video conferencing. 
  • Collaborate: Invite team members and clients for meetings with one-click invites from the online admin center. Connect with team members, distributed as well as onsite, through audio and video conference calls. Collaborate in video meetings through annotations and drawing tools on a real-time shared screen. 
  • Secure Business Data: Ensures robust security through end-to-end AES encryption and cryptography of call data, meeting notes, recordings and transcriptions. 
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  • Enhanced Customer Reach: Global Call Forwarding allows businesses to establish a local presence in multiple countries, making it easier for international customers to reach you without incurring high call charges.
  • Improved Customer Service: By routing calls to the appropriate department or representative, businesses can ensure that customer inquiries are handled promptly and efficiently, leading to higher satisfaction rates.
  • Cost Efficiency: Reducing the need for physical offices in multiple locations, Global Call Forwarding helps businesses save on overhead costs while maintaining a global presence.
  • Business Continuity: In the event of a local outage or disaster, calls can be redirected to other locations, ensuring that business operations remain uninterrupted.
  • Scalability: As your business grows, Global Call Forwarding can easily scale to accommodate increased call volumes and additional geographic locations without significant infrastructure changes.
  • Flexibility: Calls can be forwarded to various devices, including landlines, mobile phones, and VoIP systems, allowing employees to work from anywhere while staying connected.
  • Time Zone Management: By forwarding calls to different regions based on time zones, businesses can provide 24/7 customer support without requiring staff to work around the clock.
  • Professional Image: Having local phone numbers in multiple countries enhances your company's credibility and professionalism, making it more appealing to potential clients and partners.
  • Data Analytics: Detailed call logs and analytics provide insights into call patterns, helping businesses make informed decisions about staffing, marketing, and customer service strategies.
  • Compliance and Security: Global Call Forwarding services often include features that help businesses comply with local regulations and ensure that customer data is handled securely.
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  • Host Meetings: Create, host and schedule meetups in personal meeting rooms through integration with Google and Microsoft calendars. Add and remove participants and manage attendee access, including live screen sharing with presenter switching through a Control Panel. 
  • HD Video Conferencing: Host high-definition online video meetings with automatic bandwidth optimization. Highlight presentation elements while screen-sharing through tools that include a laser pointer, a highlighter and a spotlight. 
  • Mobile Apps: Engage with customers through audio and video conference calls on any device when out of the office, thanks to its Android and iOS mobile apps. 
  • Integrations: Integrates with Chrome, Zapier, Zoho, Salesforce, Hubspot and many more platforms, as well as other conference room systems. Works seamlessly with Microsoft Teams to help businesses host large team and client meetings online, with up to 250 attendees. 
  • Identity Management: Manage employee access and authentication while IT retains total access control through its integration with LastPass. Enables single sign-on, password management and multi-factor authentication in one, dedicated solution. 
  • Meeting Recording: Record meetings and share recording links within and outside the organization. Its Smart Meeting Assistant provides speech-to-text meeting transcription with easy text search. The host receives the transcription via email and can download and review it before sharing it with others. 
  • Conference Room Hardware: Connect remote and in-room attendees for a seamless user experience through GoToRoom, its hardware plus software bundle. 
  • Meeting Analytics: Build attendee, engagement and Q&A reports, and more, to get meeting metrics for participation insights. Get personalized statistics for participant attentiveness, webcam usage and talk time for product analytics. 
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  • International Call Forwarding: Route calls from one country to another seamlessly, ensuring global connectivity for your business.
  • Local and Toll-Free Numbers: Choose from a wide range of local and toll-free numbers to establish a local presence in multiple regions.
  • Advanced IVR System: Implement an Interactive Voice Response system to efficiently manage and direct incoming calls based on caller input.
  • Call Recording: Record and store calls for quality assurance, training, and compliance purposes.
  • Time-of-Day Routing: Automatically route calls based on the time of day, ensuring calls are directed to the appropriate team or location.
  • Failover Forwarding: Set up backup numbers to ensure calls are never missed, even if the primary number is unavailable.
  • Voicemail to Email: Receive voicemail messages directly in your email inbox, allowing for easy access and management.
  • Simultaneous Ringing: Ring multiple numbers at the same time, ensuring that calls are answered promptly by the first available team member.
  • Call Analytics: Access detailed call reports and analytics to monitor call performance and make data-driven decisions.
  • Customizable Greetings: Create personalized greetings and messages to enhance the caller experience and reinforce your brand.
  • Blacklisting: Block unwanted or spam calls by adding numbers to a blacklist, ensuring a more efficient call management system.
  • Mobile App: Manage your call forwarding settings and access features on the go with a user-friendly mobile application.
  • API Integration: Integrate Global Call Forwarding with your existing CRM and other business tools for a seamless workflow.
  • Multi-Language Support: Offer support in multiple languages to cater to a diverse customer base.
  • Call Whisper: Provide agents with a brief message before they answer a call, offering context and improving customer interactions.
  • Call Queuing: Place incoming calls in a queue when all agents are busy, ensuring callers are attended to in the order they called.
  • Number Porting: Easily transfer your existing phone numbers to Global Call Forwarding without any disruption to your service.
  • Custom Ringback Tones: Replace the standard ringback tone with a custom message or music to enhance the caller experience.
  • Call Transfer: Transfer calls to another number or extension seamlessly, ensuring smooth communication within your team.
  • Caller ID Customization: Display a specific caller ID for outgoing calls to maintain a consistent business identity.
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Product Ranking

#6

among all
Business Phone Systems

#79

among all
Business Phone Systems

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User Sentiment Summary

Great User Sentiment 30657 reviews
Excellent User Sentiment 22 reviews
87%
of users recommend this product

GoToMeeting has a 'great' User Satisfaction Rating of 87% when considering 30657 user reviews from 6 recognized software review sites.

98%
of users recommend this product

Global Call Forwarding has a 'excellent' User Satisfaction Rating of 98% when considering 22 user reviews from 1 recognized software review sites.

4.9 (20)
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4.2 (11985)
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4.45 (9749)
4.91 (22)
4.5 (8185)
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4.4 (58)
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3.9 (660)
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Awards

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Global Call Forwarding stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

Synopsis of User Ratings and Reviews

Functionality: Around 78% of the users who review the tool’s features say it has rich capabilities for effective collaboration and discussion through meetings and video conferencing.
Ease of Use: Citing its easy-to-navigate layout, almost 76% of the users say the platform is user-friendly.
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Reliable Service: Global Call Forwarding is praised for its dependable service with minimal downtime, ensuring business continuity.
User-Friendly Interface: The platform is designed for ease of use, allowing businesses to manage their calls and settings without technical difficulties.
Excellent Customer Support: Users consistently report positive experiences with Global Call Forwarding's customer support team, citing responsiveness and helpfulness.
Comprehensive Features: Global Call Forwarding offers a wide array of features, including international call forwarding, virtual phone numbers, and advanced call routing, catering to diverse business needs.
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Pricing: Almost 79% of the users who mention pricing say it’s expensive, especially for small organizations.
Performance: Reviewing the software’s resource usage and speed, around 75% of users say meeting audio and video lags on low internet bandwidth.
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Setup Complexity: While generally praised for ease of use, some users have reported occasional difficulties with the initial setup process of their phone system.
Pricing Transparency: A few users have expressed concerns regarding the clarity of pricing, particularly concerning potential hidden fees or billing complexities.
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GoToMeeting is a chat and video conferencing tool with screen sharing, recording and collaboration options. About 78% of the users who review its features say it enables team collaboration via screen-sharing and chat options. Almost 76% of the users who review its user-friendliness say it’s intuitive and easy-to-use, though a few feel its interface is clunky and needs to be updated. On the flip side, around 79% of the users who mention pricing say the software’s subscription plans can be costly for smaller organizations. Quite a few users say a meeting limit of 3 users and 40 minutes provided with the basic version is too restrictive. Around 75% of the users who mention the software’s performance say it’s resource-intensive. To sum up, GoToMeeting enables enterprise teams to connect and work together virtually. But, its free version is pretty lightweight, and organizations should check out the subscription plans before deciding if it’s a good fit.

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Is Global Call Forwarding all it's cracked up to be? User reviews from the past year indicate that Global Call Forwarding is a reliable and user-friendly business phone service, particularly praised for its call forwarding functionality, competitive pricing, and responsive customer support. Users particularly appreciate the platform's intuitive design, which allows for easy setup and management of international phone numbers with just a few clicks, a feature frequently highlighted for its convenience, especially by businesses operating in multiple countries. Some users mentioned the smooth porting process, praising the helpfulness of the support team. While Global Call Forwarding generally receives positive feedback, a few users expressed that while the service is good, it might not be the most cost-effective solution for all businesses, suggesting that pricing could be a potential drawback for some. Overall, Global Call Forwarding appears to be a strong contender in the business phone services market, particularly for businesses seeking reliable international call forwarding, a user-friendly interface, and excellent customer support.

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