GoToMeeting vs Google Voice For Business

GoToMeeting is a chat and video conferencing tool with screen sharing, recording and collaboration options. About 78% of the users who review its features say it enables team collaboration via screen-sharing and chat options. Almost 76% of the users who review its user-friendliness say it’s intuitive and easy-to-use, though a few feel its interface is clunky and needs to be updated. On the flip side, around 79% of the users who mention pricing say the software’s subscription plans can be costly for smaller organizations. Quite a few users say a meeting limit of 3 users and 40 minutes provided with the basic version is too restrictive. Around 75% of the users who mention the software’s performance say it’s resource-intensive. To sum up, GoToMeeting enables enterprise teams to connect and work together virtually. But, its free version is pretty lightweight, and organizations should check out the subscription plans before deciding if it’s a good fit.

Google Voice for Business has been making some noise in the VoIP market, but is it music to users' ears? User reviews over the past year reveal a somewhat discordant tune. While many appreciate its budget-friendly pricing and seamless integration with Google Workspace, which allows for easy call management directly within existing workflows, some users find the lack of advanced features, such as call recording and CRM integrations, a major drawback. This absence can be particularly limiting for businesses that rely heavily on these features for quality control, training, or sales automation. For instance, a sales team unable to record calls might miss valuable insights into customer interactions, hindering their ability to improve their pitch or track client engagement. Furthermore, the limited customer support for free plan users has left some feeling unheard. While the affordability is attractive, especially for small businesses or solopreneurs, the lack of reliable support can lead to frustrating experiences when technical issues arise. In essence, Google Voice for Business is like a basic smartphone - it handles calls and texts efficiently but lacks the bells and whistles of more sophisticated devices. Therefore, it's best suited for budget-conscious individuals or small businesses already deeply embedded in the Google ecosystem and who don't require advanced call management features. Larger businesses or those needing more robust functionality might find themselves hitting a sour note with Google Voice and should consider alternatives like RingCentral or Dialpad.