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GoToMeeting vs MiCloud Connect

Last Updated: November 18th, 2024

Our analysts compared GoToMeeting vs MiCloud Connect based on data from our 400+ point analysis of Business Phone Systems, user reviews and our own crowdsourced data from our free software selection platform.

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Product Basics

GoToMeeting is a chat, audio and video conferencing solution from LogMeIn. Integrating with Google and Microsoft calendars, it empowers business teams to create instant and scheduled meetings. In addition to live screen sharing with HD-quality video, it provides meeting recording, drawing options and presenter switching for collaboration. Available on all devices, it integrates with CRMs like Salesforce and Zoho. On Apple devices, Siri voice commands can be used to start or join a meeting, or hosts can use its Call Me service to call invitees on their phones to join. It enables switching between chat, conference call and video call seamlessly. Team members can send meeting invites to contacts via instant messaging.

Its Smart Meeting Assistant enables transcription. Businesses can glean meeting diagnostics from reports that provide downloadable attendee lists, features used, and details regarding latency and packet loss during calls. It offers toll-free numbers for more than 50 countries. The vendor offers a 14-day free trial.

MiCloud Connect is an all-in-one cloud communications platform. It helps manage business calls, video and audio conferencing, chats, screen sharing and more. This solution allows the workforce to remain productive regardless of location.

The fully-featured cloud-based suite has intuitive interfaces so users can interact with one another effortlessly. This software provides access to essential telephony features with contact management, call routing and integrated voice. It brings teams together using collaboration tools. Additionally, you can keep all conversations in one place and have maintenance and updates managed for you.

$10.80/Organizer, Monthly

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$20/User, Monthly

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Product Insights

Maximize ROI: Enhance employee performance with seamless business calling, online collaboration, instant call switching and meeting analytics. Save time and money on travel through instant audio and video conferencing with screen sharing and collaboration in real time.
Engage with Customers: Make business calls through its desktop and web apps, and mobile devices, equipped with a dial-in conference line. Ensure no customer call is missed, with an auto-receptionist and subsequent call forwarding to an available team member. Engage clients better through seamless call switching between devices from chat to VoIP to video conferencing.
Collaborate: Invite team members and clients for meetings with one-click invites from the online admin center. Connect with team members, distributed as well as onsite, through audio and video conference calls. Collaborate in video meetings through annotations and drawing tools on a real-time shared screen.
Secure Business Data: Ensures robust security through end-to-end AES encryption and cryptography of call data, meeting notes, recordings and transcriptions.

Seamless Collaboration: MiCloud Connect integrates with your existing business tools, enabling seamless communication and collaboration across teams and departments.
Enhanced Productivity: Streamline workflows with automated call routing, voicemail transcription, and presence management, freeing up your team to focus on high-value tasks.
Cost Savings: Reduce telephony expenses with flexible pricing plans, eliminating the need for expensive hardware and maintenance costs.
Improved Customer Experience: Provide exceptional customer service with personalized call handling, call queues, and interactive voice response (IVR) systems.
Scalability and Flexibility: MiCloud Connect adapts to your growing business needs, allowing you to add or remove users and features as required.
Reliable and Secure: Benefit from enterprise-grade reliability and security measures, ensuring uninterrupted communication and data protection.
Mobile Integration: Stay connected on the go with the MiCloud Connect mobile app, enabling you to make and receive calls, access voicemail, and collaborate with colleagues from anywhere.
Advanced Analytics: Gain valuable insights into call patterns, customer interactions, and team performance with robust analytics and reporting tools.
Personalized Experience: Customize your MiCloud Connect system to meet your specific business requirements, tailoring call flows, greetings, and voicemail messages.
Expert Support: Access dedicated technical support and account management to ensure a smooth implementation and ongoing assistance.

Host Meetings: Create, host and schedule meetups in personal meeting rooms through integration with Google and Microsoft calendars. Add and remove participants and manage attendee access, including live screen sharing with presenter switching through a Control Panel.
HD Video Conferencing: Host high-definition online video meetings with automatic bandwidth optimization. Highlight presentation elements while screen-sharing through tools that include a laser pointer, a highlighter and a spotlight.
Mobile Apps: Engage with customers through audio and video conference calls on any device when out of the office, thanks to its Android and iOS mobile apps.
Integrations: Integrates with Chrome, Zapier, Zoho, Salesforce, Hubspot and many more platforms, as well as other conference room systems. Works seamlessly with Microsoft Teams to help businesses host large team and client meetings online, with up to 250 attendees.
Identity Management: Manage employee access and authentication while IT retains total access control through its integration with LastPass. Enables single sign-on, password management and multi-factor authentication in one, dedicated solution.
Meeting Recording: Record meetings and share recording links within and outside the organization. Its Smart Meeting Assistant provides speech-to-text meeting transcription with easy text search. The host receives the transcription via email and can download and review it before sharing it with others.
Conference Room Hardware: Connect remote and in-room attendees for a seamless user experience through GoToRoom, its hardware plus software bundle.
Meeting Analytics: Build attendee, engagement and Q&A reports, and more, to get meeting metrics for participation insights. Get personalized statistics for participant attentiveness, webcam usage and talk time for product analytics.

Apps: Access the mobile apps on computers, Mac, Android and iOS devices.
Conferencing: Access video and audio sharing options with screen-sharing and agenda tracker functionalities.
Participant Management: Make participant-related changes as per requirements including, adding attendees, putting them on mute and more.
Access Contacts: View contacts easily and group them. Sift the important or favorite contacts by adding a star to them.
Call Handling: Enable call routing based on availability.
Voicemail: Access voicemails with one click or enable transcriptions to be sent to the email address.
Call Transfer: Transfer calls to users with consultative, blind and whisper abilities. Send calls to an intercom or mailbox.
Call Management: Put calls on hold, park or unpark calls or pick them up by extension.
Phone Routing: Route calls successfully to the softphone, desk phone, mobile app or mobile number.
Phone Management: Manage device settings, such as wallpaper, voicemail, ringtone and more.

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Analyst Rating Summary

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User Sentiment Summary

87%

of users recommend this product

GoToMeeting has a 'great' User Satisfaction Rating of 87% when considering 30657 user reviews from 6 recognized software review sites.

78%

of users recommend this product

MiCloud Connect has a 'good' User Satisfaction Rating of 78% when considering 607 user reviews from 4 recognized software review sites.

4.9 (20)

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4.2 (11985)

3.8 (217)

4.45 (9749)

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4.5 (8185)

4.2 (248)

4.4 (58)

4.0 (30)

3.9 (660)

3.4 (112)

Awards

Synopsis of User Ratings and Reviews

Functionality: Around 78% of the users who review the tool’s features say it has rich capabilities for effective collaboration and discussion through meetings and video conferencing.

Ease of Use: Citing its easy-to-navigate layout, almost 76% of the users say the platform is user-friendly.

Seamless Integration: Effortlessly connect with other MiCloud services, such as MiTeam Meetings and MiCollab, for a unified communications experience.

Enhanced Collaboration: Foster teamwork with features like instant messaging, file sharing, and video conferencing, all within a single platform.

Scalability and Flexibility: Easily adjust your phone system to meet changing business needs, adding or removing users as required.

Cost Savings: Reduce expenses with a cloud-based solution that eliminates the need for on-premises hardware and maintenance.

Improved Customer Service: Provide exceptional customer experiences with features like call routing, call queues, and voicemail-to-email.

Pricing: Almost 79% of the users who mention pricing say it’s expensive, especially for small organizations.

Performance: Reviewing the software’s resource usage and speed, around 75% of users say meeting audio and video lags on low internet bandwidth.

Limited Customization: MiCloud Connect offers limited customization options, making it difficult for businesses to tailor the system to their specific needs.

Integration Challenges: Integrating MiCloud Connect with other business applications can be complex and time-consuming, leading to disruptions in workflow.

Scalability Concerns: As businesses grow, MiCloud Connect may struggle to scale effectively, potentially hindering communication and collaboration.

Costly Add-Ons: Essential features, such as call recording and advanced analytics, require additional paid add-ons, increasing the overall cost of the solution.

Reliability Issues: Some users have reported occasional reliability issues, including dropped calls and service outages, which can impact business operations.

GoToMeeting is a chat and video conferencing tool with screen sharing, recording and collaboration options. About 78% of the users who review its features say it enables team collaboration via screen-sharing and chat options. Almost 76% of the users who review its user-friendliness say it’s intuitive and easy-to-use, though a few feel its interface is clunky and needs to be updated. On the flip side, around 79% of the users who mention pricing say the software’s subscription plans can be costly for smaller organizations. Quite a few users say a meeting limit of 3 users and 40 minutes provided with the basic version is too restrictive. Around 75% of the users who mention the software’s performance say it’s resource-intensive. To sum up, GoToMeeting enables enterprise teams to connect and work together virtually. But, its free version is pretty lightweight, and organizations should check out the subscription plans before deciding if it’s a good fit.

MiCloud Connect is a business phone software that has received positive user reviews over the last year. Users appreciate its user-friendly interface, which makes it easy to set up and use. They also praise its call quality, which is clear and reliable. Additionally, MiCloud Connect offers a wide range of features, including call forwarding, voicemail, and video conferencing, which makes it a versatile solution for businesses of all sizes. Compared to similar products, MiCloud Connect stands out for its ease of use and reliability. Users find it to be more intuitive than other software, and they appreciate that it rarely experiences any downtime. Additionally, MiCloud Connect offers a number of features that are not available in other products, such as the ability to integrate with Microsoft Teams and Salesforce. These differentiating factors make MiCloud Connect a valuable option for businesses that are looking for a comprehensive and easy-to-use business phone solution. Overall, MiCloud Connect is a well-rounded business phone software that is suitable for businesses of all sizes. Its user-friendly interface, reliable call quality, and wide range of features make it a valuable option for businesses that are looking for a comprehensive and easy-to-use solution.

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FAQ

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