GoToMeeting vs Webex Calling

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Our analysts compared GoToMeeting vs Webex Calling based on data from our 400+ point analysis of Business Phone Systems, user reviews and our own crowdsourced data from our free software selection platform.

GoToMeeting Software Tool
Webex Calling Software Tool

Product Basics

GoToMeeting is a chat, audio and video conferencing solution from LogMeIn. Integrating with Google and Microsoft calendars, it empowers business teams to create instant and scheduled meetings. In addition to live screen sharing with HD-quality video, it provides meeting recording, drawing options and presenter switching for collaboration. Available on all devices, it integrates with CRMs like Salesforce and Zoho. On Apple devices, Siri voice commands can be used to start or join a meeting, or hosts can use its Call Me service to call invitees on their phones to join. It enables switching between chat, conference call and video call seamlessly. Team members can send meeting invites to contacts via instant messaging.

Its Smart Meeting Assistant enables transcription. Businesses can glean meeting diagnostics from reports that provide downloadable attendee lists, features used, and details regarding latency and packet loss during calls. It offers toll-free numbers for more than 50 countries. The vendor offers a 14-day free trial.
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Webex Calling is a sophisticated software solution designed to manage business phone tasks with efficiency and reliability. It offers cloud-based calling services that integrate seamlessly with existing communication systems, providing a comprehensive platform for voice, video, and messaging. This software is particularly well-suited for medium to large enterprises that require robust, scalable communication solutions to support their operations. Its cloud-based nature ensures flexibility and ease of deployment, making it ideal for businesses with distributed teams or remote workforces.

Key benefits of Webex Calling include enhanced call quality, advanced security features, and seamless integration with other collaboration tools. Popular features encompass high-definition voice and video calls, voicemail, call forwarding, and detailed analytics. Users appreciate its intuitive interface and the ability to manage calls from various devices, including desktops and mobile phones.

Compared to similar products, Webex Calling is often praised for its reliability and comprehensive feature set. Pricing details can vary based on the specific needs and scale of the business, so it is recommended to contact SelectHub for a tailored pricing quote. This ensures that businesses can get the most accurate and cost-effective solution for their unique requirements.

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$11.95/User, Monthly, Freemium
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Product Insights

  • Maximize ROI: Enhance employee performance with seamless business calling, online collaboration, instant call switching and meeting analytics. Save time and money on travel through instant audio and video conferencing with screen sharing and collaboration in real time.
  • Engage with Customers: Make business calls through its desktop and web apps, and mobile devices, equipped with a dial-in conference line. Ensure no customer call is missed, with an auto-receptionist and subsequent call forwarding to an available team member. Engage clients better through seamless call switching between devices from chat to VoIP to video conferencing. 
  • Collaborate: Invite team members and clients for meetings with one-click invites from the online admin center. Connect with team members, distributed as well as onsite, through audio and video conference calls. Collaborate in video meetings through annotations and drawing tools on a real-time shared screen. 
  • Secure Business Data: Ensures robust security through end-to-end AES encryption and cryptography of call data, meeting notes, recordings and transcriptions. 
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  • Cost Efficiency: Reduce expenses by eliminating the need for traditional phone lines and hardware, leveraging cloud-based solutions instead.
  • Scalability: Easily scale your phone system up or down based on business needs without the hassle of physical infrastructure changes.
  • Global Reach: Enable seamless communication across different geographical locations, supporting remote and international teams effectively.
  • Integration Capabilities: Integrate with other business tools like CRM systems and collaboration platforms to streamline workflows and enhance productivity.
  • Reliability: Benefit from high uptime and robust performance, ensuring that your communication channels are always available when needed.
  • Advanced Security: Protect sensitive business communications with enterprise-grade security features, including encryption and secure access controls.
  • Flexibility: Support a variety of devices and platforms, allowing employees to make and receive calls from their preferred devices, whether it's a desk phone, mobile, or computer.
  • Enhanced Collaboration: Facilitate better teamwork with integrated features like video conferencing, screen sharing, and instant messaging.
  • Improved Customer Service: Offer superior customer support with features like call routing, auto-attendants, and voicemail-to-email, ensuring no call goes unanswered.
  • Analytics and Reporting: Gain insights into call patterns, usage, and performance with detailed analytics, helping to make informed business decisions.
  • Business Continuity: Ensure uninterrupted communication during emergencies or outages with built-in redundancy and disaster recovery options.
  • Ease of Management: Simplify administration with a centralized, user-friendly interface for managing users, settings, and policies.
  • Environmental Impact: Reduce your carbon footprint by minimizing the need for physical hardware and leveraging energy-efficient cloud infrastructure.
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  • Host Meetings: Create, host and schedule meetups in personal meeting rooms through integration with Google and Microsoft calendars. Add and remove participants and manage attendee access, including live screen sharing with presenter switching through a Control Panel. 
  • HD Video Conferencing: Host high-definition online video meetings with automatic bandwidth optimization. Highlight presentation elements while screen-sharing through tools that include a laser pointer, a highlighter and a spotlight. 
  • Mobile Apps: Engage with customers through audio and video conference calls on any device when out of the office, thanks to its Android and iOS mobile apps. 
  • Integrations: Integrates with Chrome, Zapier, Zoho, Salesforce, Hubspot and many more platforms, as well as other conference room systems. Works seamlessly with Microsoft Teams to help businesses host large team and client meetings online, with up to 250 attendees. 
  • Identity Management: Manage employee access and authentication while IT retains total access control through its integration with LastPass. Enables single sign-on, password management and multi-factor authentication in one, dedicated solution. 
  • Meeting Recording: Record meetings and share recording links within and outside the organization. Its Smart Meeting Assistant provides speech-to-text meeting transcription with easy text search. The host receives the transcription via email and can download and review it before sharing it with others. 
  • Conference Room Hardware: Connect remote and in-room attendees for a seamless user experience through GoToRoom, its hardware plus software bundle. 
  • Meeting Analytics: Build attendee, engagement and Q&A reports, and more, to get meeting metrics for participation insights. Get personalized statistics for participant attentiveness, webcam usage and talk time for product analytics. 
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  • Cloud-Based System: Webex Calling operates entirely in the cloud, eliminating the need for on-premises hardware and simplifying maintenance.
  • High-Definition Voice Quality: Ensures crystal-clear audio for all calls, enhancing communication clarity and reducing misunderstandings.
  • Global Reach: Provides international calling capabilities, allowing businesses to connect with clients and partners worldwide seamlessly.
  • Integrated Collaboration Tools: Combines calling with Webex Meetings and Webex Teams for a unified communication experience.
  • Advanced Call Routing: Features such as hunt groups, call queues, and auto-attendants ensure calls are directed to the right person or department efficiently.
  • Mobile and Desktop Apps: Offers applications for both mobile devices and desktops, enabling users to make and receive calls from anywhere.
  • Voicemail to Email: Converts voicemail messages to email, allowing users to listen to messages directly from their inbox.
  • Call Analytics: Provides detailed call analytics and reporting, helping businesses monitor call performance and identify areas for improvement.
  • Security and Compliance: Adheres to industry standards for security and compliance, including end-to-end encryption and GDPR compliance.
  • Integration with Existing Systems: Seamlessly integrates with existing business applications such as CRM systems, enhancing workflow efficiency.
  • Scalability: Easily scales to accommodate business growth, whether adding new users or expanding to new locations.
  • Emergency Calling: Supports emergency calling features, ensuring compliance with local regulations and enhancing safety.
  • Call Recording: Allows for the recording of calls for training, quality assurance, and compliance purposes.
  • Multi-Device Support: Users can switch between devices during a call without interruption, providing flexibility and convenience.
  • Directory Integration: Integrates with corporate directories, making it easy to find and contact colleagues.
  • Customizable User Interface: Offers a customizable interface to meet the specific needs and preferences of different users.
  • Hot Desking: Enables employees to log into any phone within the organization, making it ideal for flexible work environments.
  • Call Park and Retrieve: Allows users to park a call and retrieve it from another device, enhancing mobility within the office.
  • Presence Information: Displays the availability status of colleagues, helping to streamline communication and collaboration.
  • Call Forwarding: Provides various call forwarding options, ensuring important calls are never missed.
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Product Ranking

#6

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Business Phone Systems

#60

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Business Phone Systems

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User Sentiment Summary

Great User Sentiment 30657 reviews
Great User Sentiment 307 reviews
87%
of users recommend this product

GoToMeeting has a 'great' User Satisfaction Rating of 87% when considering 30657 user reviews from 6 recognized software review sites.

85%
of users recommend this product

Webex Calling has a 'great' User Satisfaction Rating of 85% when considering 307 user reviews from 1 recognized software review sites.

4.9 (20)
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4.2 (11985)
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4.45 (9749)
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4.5 (8185)
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4.4 (58)
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3.9 (660)
4.25 (307)

Synopsis of User Ratings and Reviews

Functionality: Around 78% of the users who review the tool’s features say it has rich capabilities for effective collaboration and discussion through meetings and video conferencing.
Ease of Use: Citing its easy-to-navigate layout, almost 76% of the users say the platform is user-friendly.
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Seamless Cisco Integration: Webex Calling is known for its easy integration with other Cisco products, making it a natural choice for businesses already invested in the Cisco ecosystem.
High-Quality Audio and Video: Users consistently praise Webex Calling for its clear audio and video capabilities, ensuring professional and productive business communications.
Strong Security Measures: Businesses with security top of mind appreciate Webex Calling's robust security features that keep sensitive conversations protected.
Scalability for Businesses of All Sizes: Webex Calling is designed to grow with your business, making it an attractive option for both small businesses and large enterprises.
User-Friendly Interface: Many users find the platform intuitive and easy to navigate, reducing the learning curve for new users.
Excellent Mobile Functionality: The Webex Go tool extends the platform's capabilities to mobile devices, enabling users to stay connected from anywhere.
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Pricing: Almost 79% of the users who mention pricing say it’s expensive, especially for small organizations.
Performance: Reviewing the software’s resource usage and speed, around 75% of users say meeting audio and video lags on low internet bandwidth.
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High Cost: Webex Calling tends to be more expensive than some of its competitors, which can be a deterrent for budget-conscious businesses.
Mobile App Issues: Some users have reported experiencing occasional problems with the Webex Calling mobile app, which can be inconvenient for employees who rely on their mobile devices for work.
Complex Setup: The initial setup and configuration process for Webex Calling can be complex and time-consuming for some users, particularly those without a strong technical background.
Limited Call Management: Compared to competitors, Webex Calling offers a limited set of call management features. Basic features like call queues, call monitoring, voicemail-to-email, and call recording often require users to purchase the more expensive Enterprise Plan.
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GoToMeeting is a chat and video conferencing tool with screen sharing, recording and collaboration options. About 78% of the users who review its features say it enables team collaboration via screen-sharing and chat options. Almost 76% of the users who review its user-friendliness say it’s intuitive and easy-to-use, though a few feel its interface is clunky and needs to be updated. On the flip side, around 79% of the users who mention pricing say the software’s subscription plans can be costly for smaller organizations. Quite a few users say a meeting limit of 3 users and 40 minutes provided with the basic version is too restrictive. Around 75% of the users who mention the software’s performance say it’s resource-intensive. To sum up, GoToMeeting enables enterprise teams to connect and work together virtually. But, its free version is pretty lightweight, and organizations should check out the subscription plans before deciding if it’s a good fit.

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Is Webex Calling all it's cracked up to be? User reviews from the last year paint a somewhat mixed picture of this popular calling solution. On the plus side, Webex Calling consistently receives praise for its robust calling features, including high-quality audio and video, and its seamless integration with other Cisco products, a major selling point for businesses already invested in the Cisco ecosystem. Users highlight the platform's user-friendly interface, especially for conducting video conferences and managing calls across multiple devices, which boosts productivity for remote and hybrid teams. However, some users find the initial setup process to be a bit daunting, and the pricing structure less competitive than some alternatives. A common gripe is the limited scalability and call management features available in the basic plans, pushing businesses to opt for the pricier Enterprise Plan for functionalities like call queuing and voicemail-to-email. Additionally, while Webex Calling boasts integration with Webex Meetings, its overall app integration capabilities are considered less impressive compared to competitors. In conclusion, Webex Calling emerges as a solid choice for businesses prioritizing a reliable and secure calling solution deeply integrated with the Cisco ecosystem, particularly those with straightforward communication needs. However, businesses seeking advanced call management features or extensive third-party integrations might find more comprehensive solutions elsewhere.

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