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Highfive vs Freshcaller

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Our analysts compared Highfive vs Freshcaller based on data from our 400+ point analysis of Business Phone Systems, user reviews and our own crowdsourced data from our free software selection platform.

Overview Pricing Benefits & Features Analyst Ratings Comparison Charts User Ratings Analyst Summary Screenshots
Highfive Software Tool
Freshcaller Software Tool
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Product Basics

Analyst Rating

we're gathering data
Detailed Analysis

User Sentiment

Great User Sentiment (413 Reviews)

Analyst Rating

78 Detailed Analysis

User Sentiment

Great User Sentiment (159 Reviews)
Highfive is a cloud-based solution that simplifies business collaboration. It offers audio and video conferencing, screen sharing and web conferencing. It helps companies carry out meetings effectively and is accessible via laptops, tablets and other devices. Enables automatic updating, eliminating the need to worry about getting outdated. It’s easy to use, configure and affordable for any business size.
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Freshcaller is a modern phone system that allows businesses to connect and collaborate quickly and at cost-effective prices. The cloud-based software is easy-to-use and offers a wide array of phone functionalities, including automatic call distributor, IVR, customizable voicemails, service level monitoring and more.

It’s ideal for HR teams, IT and customer support. The platform sets up call centers quickly, without heavy investments. Smooth functioning depends on only a web browser and a working internet connection.
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$199 Monthly
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$15 Monthly, Freemium
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Product Assistance

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Product Insights

  • Simplify Dial-In: Don’t waste time filling in meeting codes and passwords. Start meetings by typing the name. Add a meeting link to calendar invites and join conferences via the mobile app. Invite potential participants via URL or email. 
  • Reduce Costs: Eliminate the need to purchase and install special devices like microphones and headsets. Enable high-quality video cameras. Access HD sound and video. 
  • Strengthen Security: Implement domain-based security to ensure employees start calls. Receive prompts to allow attendees to enter the meeting. Verify attendees and enable screen sharing without cables. 
  • Save Time: Quickly set up and use it within minutes. Integrate with several popular business applications without upgrading the system. 
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  • Improved Customer Experience: Freshcaller enables businesses to provide a seamless and efficient customer service experience, reducing wait times and ensuring queries are resolved promptly.
  • Cost Efficiency: By leveraging cloud-based technology, Freshcaller eliminates the need for expensive hardware and maintenance, significantly reducing operational costs.
  • Scalability: Easily scale your phone system as your business grows, adding new lines and features without the need for complex installations or additional infrastructure.
  • Global Reach: Freshcaller supports international numbers and call routing, allowing businesses to expand their reach and cater to a global customer base effortlessly.
  • Enhanced Team Collaboration: Features like call conferencing and call transfer facilitate better communication and collaboration among team members, improving overall productivity.
  • Data-Driven Insights: Access detailed call analytics and reports to gain insights into call volumes, durations, and agent performance, enabling data-driven decision-making.
  • Flexibility and Mobility: With Freshcaller, employees can make and receive calls from anywhere using their mobile devices, ensuring business continuity and flexibility.
  • Customizable Call Flows: Design and implement custom call flows to route calls efficiently based on business needs, ensuring callers reach the right department or agent quickly.
  • Integration Capabilities: Seamlessly integrate Freshcaller with other business tools like CRM systems, enhancing workflow efficiency and providing a unified view of customer interactions.
  • Enhanced Security: Freshcaller employs robust security measures to protect sensitive customer data and ensure compliance with industry standards and regulations.
  • 24/7 Support: Benefit from round-the-clock customer support to resolve any issues promptly, ensuring minimal disruption to your business operations.
  • Reduced Downtime: With a reliable cloud infrastructure, Freshcaller ensures high availability and minimal downtime, keeping your business communications running smoothly.
  • Easy Setup and Management: The intuitive interface and straightforward setup process allow businesses to get started quickly without the need for extensive technical expertise.
  • Improved Agent Performance: Monitor and evaluate agent performance through call recordings and real-time analytics, providing opportunities for training and improvement.
  • Personalized Customer Interactions: Utilize caller ID and customer information to personalize interactions, enhancing customer satisfaction and loyalty.
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  • Dolby Conference Phone: Access 360-degree audio capture without satellite or ceiling microphones. Use unlimited call minutes for domestic and international calls. Join meetings with a single tap without using a separate device. 
  • Screen Sharing: Share presentations and documents from any remote location. Allow participants to view the whole screen, individual tabs or windows, depending on requirements. Activate the screen mirroring functionality with one click. 
  • Audio Conferencing: Avoid entering meeting IDs and pin codes and get a unique number instead. Access unlimited dial-in phone numbers for clients and guests globally. Ensure costs are consistent and make unlimited calls without per-minute fees. 
  • Phone Video Conference: Join meetings from an Android or iOS mobile device. Enable HD video and audio. Access conferences on the TV for better clarity. View attendees and invite others. Let participants know they are on mute via the chat option. Leave the meeting with a single click. 
  • Integrations: Collaborate with messaging and calendar applications. Add meetings to Microsoft Outlook and Google Calendar with a click. Move text communications to video meetings using apps like Slack and Microsoft Teams. Sign in securely using the same account to log in to other applications. 
  • Video Conferencing: Use a high-quality video conferencing camera for all meeting rooms. Ensure background noise doesn’t disrupt meetings. Use an integrated CPU to avoid the need for a dedicated PC. Control and monitor conferences from a personal device without remotes, tablets, keyboard or mouse. 
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  • Local Numbers: Expand business operations to different locations without making infrastructural investments. Cut down on costs and get featured in local directories. Enhance approachability by using local numbers. Mask primary business numbers and manage calls on a single number.
  • Toll-Free Numbers: Provide a free number to customers making it convenient for them and encourage more calls. Use easy to remember vanity numbers to ensure a higher recall value, leading to improved sales. Allow customers to contact the organization from across the globe.
  • Call-Masking: Increase familiarity among customers by masking helpline numbers with a local number. Buy phone numbers for over 40 countries. Distribute incoming calls and route them to the appropriate agents.
  • Number Porting: Allow quick number porting and retain old phone numbers. Access functions such as routing capabilities, Interactive Voice Response (IVR), call transfers and more. Connect with clients seamlessly with no service-related issues. Port numbers without extra costs.
  • Bring Your Own Carrier: Select a phone number carrier that is best suited for business needs. Access features including, IVR, callbacks, voicebots, intelligent call routing and more. Eliminate the hassles involved in shifting carriers to access cloud telephony system functions. Pay only for what you use.
  • Voicemail: Avoid missing any incoming calls by directing messages to the voicemail. Customize voicemail greetings, instruct callers on what to mention in the voicemail to help them feel heard even if they don’t reach a team member. Access voicemails whenever required.
  • Set Business Hours: Route phone conversations to the appropriate teams based on work schedules. Include break timings to get a clearer picture of phone operations. Alter call routings based on call volumes. Use automatic call routing to manage calls globally.
  • Multiple-Level IVR System: Segment incoming calls and resolve caller queries by routing calls to the appropriate team using IVR. Collect feedback quickly via IVR surveys. Get valuable input from callers and improve customer satisfaction.
  • Shared Call Appearance: Assign one number to various devices. Allow users to contact one central number to resolve issues. Don’t get tied to one location. Simplify call handling and allow any agent to take incoming calls. Increase call visibility and enhance team collaboration by providing one number to the entire team.
  • Power Dialer: Reduce manual effort and improve efficiency. Allow sales representatives to connect rates without wasting time in copy-pasting numbers. Reach out quickly to the SalesForce contacts. Manage and monitor the outbound calling list.
  • Call Lifecycle: Capture approximately 50 events related to both outgoing and incoming calls. Get visibility into the complete life cycle of customers. Attain information about call handling time, call duration and more. Analyze the efficiency of wait queues and use the data to improve the call flows. Evaluate and keep a tab on agent performance.
  • Call Queue Management: Reduce the number of missed calls. Decrease the number of call abandonment cases by using the callback option. Enable equal call distribution and ensure team organization.
  • Automatic Call Distribution: Route calls to the appropriate agents instantly, resulting in fewer escalations. Focus more on attending calls and resolving customer queries rather than transferring calls.
  • Reporting: Allow the phone team to analyze the working and health of the call center successfully. Identify trends and employ measures to improve customer satisfaction. Obtain a thorough understanding of hold time, average talk time, number of call transfers and more. Download a detailed call summary report including all the incoming and outgoing calls and evaluate the performance of all team members.
  • Service Level Monitoring: Manage customer experience from anywhere. Monitor global service levels and supervise teams virtually. Identify the groups or queues that do not maintain the targets, understanding the root cause of issues within the call center.
  • Call Notes: Capture important information during calls. Attach call notes to call transfers and effortlessly transfer conversation contexts. Analyze calls and the quality of conversations.
  • Click to Call: Identify phone numbers automatically on any website. Make outbound calls quickly. Disable the click-to-call functionality on particular pages if required. Access call details in the Call Metrics tab. Avoid time wasted on dialing every phone number manually. Eliminate the possibility of dialing wrong numbers.
  • After Call Work: Document every customer interaction and follow up on client requirements after every call, cutting down on the need to juggle calls continuously. Monitor agent calls and provide the necessary feedback.
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Product Ranking

#38

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#64

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Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

Highfive
Freshcaller
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Call Coverage Calling Features Collaboration Mobile Features Phone Numbers Phone System Voice Intelligence & Analytics Voicemail & Messaging 71 84 52 47 100 87 95 86 0 25 50 75 100
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

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User Sentiment Summary

Great User Sentiment 413 reviews
Great User Sentiment 159 reviews
84%
of users recommend this product

Highfive has a 'great' User Satisfaction Rating of 84% when considering 413 user reviews from 4 recognized software review sites.

80%
of users recommend this product

Freshcaller has a 'great' User Satisfaction Rating of 80% when considering 159 user reviews from 3 recognized software review sites.

4.9 (12)
n/a
4.0 (184)
4.1 (117)
4.4 (197)
3.8 (27)
3.8 (20)
3.4 (15)

Synopsis of User Ratings and Reviews

Easy to Use: Highfive's user interface is straightforward and intuitive, making it simple for users to navigate and find the features they need. The platform is designed to be user-friendly, even for those who are not tech-savvy.
Reliable Video and Audio Quality: Highfive prioritizes delivering high-quality video and audio during meetings, ensuring clear communication and a professional experience. Users can expect minimal disruptions or technical issues, allowing for smooth and productive virtual interactions.
Screen Sharing and Collaboration Tools: Highfive offers screen sharing capabilities, enabling users to easily share presentations, documents, or other content during meetings. The platform also provides collaboration tools, such as virtual whiteboards and annotation features, to enhance teamwork and engagement.
Integrations with Other Business Tools: Highfive integrates with various business tools, including calendar applications, CRM systems, and communication platforms. These integrations streamline workflows and improve efficiency by allowing users to access and manage their meetings and contacts from a central location.
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Solid Call Quality: Users consistently praise Freshcaller for its reliable call quality, noting clear audio and minimal dropped calls, which are essential for professional communication.
Easy to Use Interface: Many users find Freshcaller's interface intuitive and easy to navigate, making it simple to manage calls, set up call flows, and access features without extensive training or technical expertise.
Useful Collaboration Features: Freshcaller offers features like call transfer, call conferencing, and shared call notes, which can enhance team collaboration and streamline communication within a business.
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Limited PSTN Functionality: Highfive's strength lies in video conferencing, but it may not fully replace a traditional business phone system due to its limited Public Switched Telephone Network (PSTN) capabilities. Users seeking extensive call routing, voicemail, or auto-attendant features might find Highfive's offerings insufficient for their needs.
Meeting Room Hardware Focus: The platform is often associated with its meeting room hardware solutions, which could lead to a perception that it's more suitable for larger conference rooms rather than individual or small team use cases. This might deter potential users who primarily require a business phone system for individual or small-scale communication.
Integrations: While Highfive integrates with some popular business tools, its range of integrations might not be as extensive as other communication platforms. Users heavily reliant on specific third-party applications for their workflows might find Highfive's integration options limiting.
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Reliability Issues: Users have reported frequent call drops and connectivity problems, leading to frustration and disruption of business operations.
Limited Features: Some users find Freshcaller lacking advanced features commonly found in other business phone systems, such as detailed call analytics or integrations with specific CRM software.
Customer Support Concerns: There have been complaints about the responsiveness and effectiveness of Freshcaller's customer support, leaving users feeling unsupported when encountering technical difficulties.
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Highfive has garnered positive feedback for its user-friendly interface and seamless integration with existing workflows. Users appreciate the platform's intuitive design, which makes it easy to navigate and manage communication channels. The integration with popular productivity tools like Slack and Google Workspace further enhances its usability, allowing for efficient collaboration and communication within teams. However, some users have expressed concerns about occasional call quality issues and limitations in advanced features compared to competitors like Zoom and Microsoft Teams. While Highfive excels in providing a simple and straightforward communication experience, it may lack certain functionalities required by larger organizations with more complex communication needs. Highfive's strength lies in its simplicity and ease of use, making it an ideal choice for small to medium-sized businesses seeking a reliable and user-friendly communication solution. Its focus on core communication features without unnecessary complexity allows teams to quickly adopt and utilize the platform effectively.

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Is Freshcaller a breath of fresh air in the world of business phone systems? User reviews from the past year suggest that it might be, but it's not without its quirks. Many users praise Freshcaller for its user-friendly interface, finding it a breeze to set up and navigate compared to more complex systems like RingCentral or Dialpad. This ease of use is particularly valuable for smaller teams or businesses new to VoIP, as it allows them to hit the ground running without a steep learning curve. However, some users find Freshcaller's feature set to be somewhat limited, especially when compared to industry heavyweights. For instance, while it offers basic call center features like call queues and IVR, it lacks more advanced functionalities such as comprehensive analytics and integrations with popular CRM platforms. This makes Freshcaller a good fit for businesses with straightforward phone needs, but perhaps not ideal for those requiring a more robust, feature-rich solution. Ultimately, Freshcaller seems best suited for small to medium-sized businesses that prioritize simplicity and ease of use over a vast array of advanced features. It's a solid, no-frills option for those who just need a reliable and user-friendly business phone system without the bells and whistles.

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Screenshots

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