LoopUp vs VoIP.ms

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Our analysts compared LoopUp vs VoIP.ms based on data from our 400+ point analysis of Business Phone Systems, user reviews and our own crowdsourced data from our free software selection platform.

Product Basics

LoopUp is a sophisticated software solution designed to streamline communication and collaboration for businesses, with a strong emphasis on managing tasks like Business Phone. It's particularly well-suited for medium to large enterprises that require reliable, high-quality communication tools to support their daily operations. One of the key benefits of LoopUp is its ability to enhance audio quality and reduce background noise during calls, which is crucial for maintaining professionalism and clarity in business communications. Among its popular features are easy conference call setups, call recording, and seamless integration with existing business tools, which collectively improve productivity and user experience. When compared to similar products, users often highlight LoopUp's intuitive interface and exceptional call quality as standout advantages. Pricing considerations for LoopUp typically involve a range based on the number of users and the specific features needed, with payment options that can accommodate monthly or annual billing cycles, making it a flexible solution for businesses looking to manage their communication needs efficiently.

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VoIP.ms is a cloud-based phone service that enables organizations to streamline communication workflow and manage calls efficiently. It offers call hunting, call queuing, voicemail, three-way calling, call encryption and speed dial. Users can customize phone systems, pick places for outbound calling and check call records. It allows employees to use their existing device and port limitless numbers for free across the United States and Canada.
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Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
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Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
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Knowledge Base
24/7 Live Support
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24/7 Live Support

Product Insights

  • Simplify Use: Eliminate hassles like being unaware of who’s on the call, background noise and issues related to sharing screens. Receive alerts when a guest enters the meeting. 
  • Improve Accessibility: Schedule and fully manage meetings from a mobile device. Reduce dependability on laptops and computers, and join discussions with a single click. Stay connected with colleagues and clients regardless of location. 
  • Boost Audio Reliability: Receive calls for meetings over the tier-1 network instead of public internet for a high-quality audio experience. 
  • Increase Security: Keep track of who is in the meeting, and remove unwanted participants. Ensure data encryption. 
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  • Improve Security: Use SIP/2.0 protocols to ensure authentication information is sent through an encrypted format. Eliminate the risk of interception when the VoIP hardware connects to the servers. 
  • Gain Additional Information: Access a fully-featured wiki assistance site for extensive information. Obtain extra details about services. 
  • Reduce Costs: Retain old hardware. Eliminate the need to rent devices and continue using existing ones. Subscribe or unsubscribe from chosen packages at any time without spending extra money. 
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  • Global Provider: Access a cloud PSTN replacement in several countries. Integrate with a local carrier, ensuring consistent execution. 
  • Premium Voice Quality: Interconnect with regional carriers. Access high-quality routing worldwide. Enable a private voice network operating over a global IP. 
  • Integration: Use direct-routing-as-a-service to integrate easily with cloud-based contact centers. Expand customized integrations wherever possible. Integrate with multiple third-party applications and increase the efficiency of remote meetings. 
  • Screen Sharing: Access screen sharing with a single click during meetings. Eliminate time guests spend downloading the application. View screen sharing on any device or browser. 
  • Expert Design and Deployment: Let a team of voice experts compose and employ consistent global solutions. 
  • Remote Meetings: Send meeting invites from Outlook, the web or the mobile app. Get a notification about when the first guest joins. Add missing guests, mute background noise and discover who is talking during the meeting. View the video call on any device without downloading the app. 
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  • Audio Conferencing: Allow multiple individuals to participate in the same conversation. Use the dashboard to monitor different aspects of the call. Host conferences from a local or toll-free DID. 
  • Call Hunting: Direct calls to other numbers or employees of a hunt group. Continue calling one team member after the other until someone picks up the phone or goes to voicemail. 
  • Caller ID Filtering: Automatically sift through incoming calls based on ID and route them accordingly. 
  • Three-Way Calling: Communicate with three people simultaneously and easily add new participants during the call. 
  • Calling Queues: Place calls in queues to manage high call volumes. Customize voice prompts, music and messages for on-hold respondents. 
  • Voicemail: Store voice messages in the inbox for later. Access voicemail recordings from any device. 
  • Call Encryption: Use SIP-TLS to successfully encrypt call details like the names and locations. 
  • Call Forwarding: Automatically redirect incoming calls from clients to a different number for convenience. 
  • Call Waiting: Choose to route a new caller to voicemail, hold music or a pre-coded message while talking to another customer. 
  • Do Not Disturb: Prevent phones from ringing when busy. Forward calls directly to another phone number. 
  • Hold Music: Select from 11 genres of hold music to play for callers. 
  • Speed Dial: Assign codes to 99 entries in the phonebook and contact frequently-dialed numbers quickly. 
  • Digital Receptionist (IVR): Manage calls through the voice response system. Create extensions for callers and enable overall monitoring via a web interface. 
  • Ring Groups: Allow the DID number to call different numbers or extensions simultaneously upon receiving a call. 
  • Time Conditions: Route incoming calls according to time of day. Take holidays, business hours and after business hours into account. 
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Product Ranking

#44

among all
Business Phone Systems

#47

among all
Business Phone Systems

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User Sentiment Summary

Excellent User Sentiment 341 reviews
Excellent User Sentiment 620 reviews
91%
of users recommend this product

LoopUp has a 'excellent' User Satisfaction Rating of 91% when considering 341 user reviews from 5 recognized software review sites.

96%
of users recommend this product

VoIP.ms has a 'excellent' User Satisfaction Rating of 96% when considering 620 user reviews from 3 recognized software review sites.

4.2 (11)
4.6 (5)
4.58 (118)
4.8 (322)
4.6 (117)
4.8 (293)
4.5 (93)
n/a
4.5 (2)
n/a

Awards

LoopUp stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

VoIP.ms stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

Synopsis of User Ratings and Reviews

Effortless Communication: Users praise LoopUp for its intuitive interface, making it easy to initiate and join calls without technical hiccups. This simplicity is especially valuable for businesses that prioritize efficient communication.
Crystal-Clear Audio: Many users highlight LoopUp's exceptional audio quality, noting the absence of background noise or dropped calls. This reliability is crucial for businesses that rely on clear communication for important discussions and decision-making.
Seamless Screen Sharing: LoopUp's screen sharing feature receives positive feedback for its user-friendliness and reliability. Users appreciate the ability to share presentations or documents without encountering technical difficulties, facilitating collaborative work and efficient information sharing.
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Cost-Effective: Many users appreciate the affordability of VoIP.ms, especially compared to traditional phone services. They find the pricing structure transparent and easy to understand.
Feature-Rich: Users highlight the wide array of features offered by VoIP.ms, including call forwarding, voicemail transcription, and virtual numbers. These features provide flexibility and enhance productivity for businesses.
Reliable Call Quality: Users consistently report clear and reliable call quality with VoIP.ms. This is crucial for businesses that rely on phone communication for daily operations.
Excellent Customer Support: Users praise the responsive and knowledgeable customer support provided by VoIP.ms. They appreciate the quick resolution of issues and helpful guidance.
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Limited Functionality: LoopUp lacks essential features found in other business phone systems, such as call recording, voicemail transcription, and integrations with popular CRM platforms. This can hinder productivity and efficiency for businesses that rely on these features.
Audio Quality Issues: Some users report experiencing inconsistent audio quality, including dropped calls, static, and echo. This can be frustrating and disruptive during important business calls.
Mobile App Limitations: The LoopUp mobile app has limited functionality compared to the desktop version, making it less convenient for users who are frequently on the go.
Pricing: LoopUp's pricing structure can be complex and may not be suitable for all businesses, especially smaller ones with limited budgets.
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Customer Support Concerns: Users have reported difficulties getting timely and effective support from VoIP.ms when encountering technical issues or needing assistance with their service.
Limited User Interface: The user interface is considered by some to be less intuitive and user-friendly compared to other VoIP providers, especially for those new to VoIP technology. This can make it challenging to navigate and manage features effectively.
Call Quality Issues: Some users have experienced inconsistent call quality, including dropped calls, jitter, and latency, which can be disruptive for business communications.
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User reviews from the last year suggest LoopUp is a bit of a mixed bag. Some users rave about its intuitive interface and seamless integration with existing workflows, making it a breeze to manage tasks like Business Phone. They highlight its ability to streamline communication and boost efficiency, particularly for teams that heavily rely on phone calls. For example, users praise the "click-to-call" feature and the ease of setting up conference calls, saving valuable time and minimizing hassle. However, other users express frustration with occasional glitches and limitations in functionality. Some find the mobile app clunky and report difficulty accessing certain features. Others wish for more robust reporting and analytics capabilities to gain deeper insights into team performance. Despite these drawbacks, many users appreciate LoopUp's responsive customer support and commitment to ongoing improvements. Ultimately, LoopUp seems best suited for small to medium-sized businesses that prioritize ease of use and seamless communication over advanced features and in-depth analytics. Its intuitive design and focus on core functionalities make it a good fit for teams looking to simplify their workflow and enhance collaboration without a steep learning curve.

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Is VoIP.ms the voice of the people when it comes to business phone systems? User reviews from the last year suggest that VoIP.ms is a bit of a mixed bag. Many users praise its affordability and extensive customization options, highlighting its cost-effectiveness compared to competitors like RingCentral and Vonage. They appreciate the granular control over call routing, DID management, and integrations, allowing them to tailor the system to their specific needs. However, some users find the interface daunting and the learning curve steep, particularly for those unfamiliar with VoIP technology. They also point out that customer support, while available, can be slow to respond and sometimes lacks the expertise to resolve complex issues. In essence, VoIP.ms is like a powerful toolbox: it offers a vast array of tools for those who know how to use them, but it can be overwhelming for the uninitiated. It's best suited for tech-savvy users and businesses with in-house IT expertise who value flexibility and cost savings over user-friendliness and hand-holding support. For those who are willing to invest the time and effort to learn its intricacies, VoIP.ms can be a powerful and cost-effective solution. However, those seeking a more streamlined and user-friendly experience might be better served by other providers. Keep in mind that the VoIP landscape is constantly evolving, so it's always a good idea to check for the latest user feedback and feature updates before making a decision.

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