MightyCall vs 8x8 Work

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Our analysts compared MightyCall vs 8x8 Work based on data from our 400+ point analysis of Business Phone Systems, user reviews and our own crowdsourced data from our free software selection platform.

MightyCall Software Tool
8x8 Work Software Tool

Product Basics

MightyCall is a VoIP and PBX services provider for small businesses built from the ground up to integrate with CRM systems. Available on browser, desktop and mobile, it enables seamless call flows with custom greeting, auto-attendant, interactive voice response, call forwarding, call recording, unlimited text messaging and call back requests. With unlimited user extensions at no extra cost, businesses can ensure that customer calls are routed to the appropriate departments in no time. Team members can configure availability status to indicate time off and set up call routing to stay connected after business hours if necessary. Team managers can access performance reports on all calls, voicemails, average speed of response and more from the admin dashboard.

It connects customers to the agent of their choice by offering name input and dialing through IVR. It transcribes voicemails to text and sends them to the agents’ emails, with links to the voicemail recordings. It screens calls through caller ID, with the option to add unwanted phone numbers to a blacklist. In addition to five toll-free numbers per account, local numbers and vanity numbers are also available. It integrates with Whatsapp Business, Facebook and Twitter. Through Zapier, it connects to CRM, Slack, Google Sheets and Gmail. The vendor offers a seven-day free trial.
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8x8 Work is an easy-to-manage business communication application that empowers working individuals to connect faster and better. It enables conversations to grow organically from text to voice to video and back and combines a robust business phone system with analytics, video conferencing and more.

Team members can collaborate and share files in secure chat rooms. All employees can set business hours and redirect calls. Individuals can strengthen relationships, communicate effectively and have better experiences by attaining greater call management flexibility, conducting meetings seamlessly and not having to switch repeatedly between apps.
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$15/User, Monthly
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Tailored to your specific needs
$15 Monthly
Get a free price quote
Tailored to your specific needs
Small 
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Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Enhanced Professional Image: MightyCall helps businesses project a polished and professional image with a dedicated business phone number, custom greetings, and an IVR system that directs callers efficiently.
  • Improved Customer Satisfaction: By ensuring calls are routed to the right person or department without lengthy hold times, MightyCall enhances the overall customer experience, leading to higher satisfaction and loyalty.
  • Increased Accessibility: With features like voicemail-to-email and the ability to make and receive calls from any device, MightyCall ensures that businesses are accessible to their clients anytime, anywhere.
  • Streamlined Communication: MightyCall consolidates all communication channels—calls, texts, emails, and social media interactions—into a single dashboard, making it easier for teams to manage and respond to customer inquiries.
  • Scalability: As businesses grow, MightyCall can easily scale up to accommodate more users, phone numbers, and advanced features without the need for significant infrastructure investments.
  • Cost Efficiency: By offering a cloud-based solution with a flat monthly fee, MightyCall eliminates the need for expensive traditional phone systems and reduces overall communication costs.
  • Enhanced Team Collaboration: MightyCall’s task assignment and call routing features enable teams to collaborate more effectively, ensuring that customer inquiries are handled by the most qualified person.
  • Insightful Analytics: With detailed call reports and analytics, businesses can gain insights into call volumes, peak calling times, and team performance, enabling data-driven decisions to improve operations.
  • Flexibility and Customization: MightyCall offers a high degree of customization, allowing businesses to set up their phone system in a way that best suits their operational needs and customer service strategies.
  • Reliability and Security: As a cloud-based service, MightyCall provides reliable uptime for businesses, along with secure communications to protect sensitive information.
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  • Enhanced Communication: 8x8 Work unifies multiple communication channels, including voice, video, chat, and email, into a single, intuitive platform, streamlining collaboration and improving productivity.
  • Exceptional Call Quality: Experience crystal-clear voice calls with advanced audio codecs and noise cancellation, ensuring seamless communication and reducing distractions.
  • Seamless Mobility: Access your business phone system from anywhere, on any device, with mobile apps that mirror the desktop experience, enabling you to stay connected and responsive.
  • Automated Call Handling: Customize automated call routing based on time of day, caller ID, or other criteria, ensuring that calls are directed to the appropriate person or department, improving customer satisfaction.
  • Robust Integrations: Integrate 8x8 Work with your CRM, ERP, and other business applications to streamline workflows, automate tasks, and gain valuable insights.
  • Comprehensive Reporting and Analytics: Track and analyze key metrics such as call volume, call duration, and customer satisfaction to identify areas for improvement and optimize your communication strategy.
  • Exceptional Security: Protect your sensitive data with industry-leading security measures, including encryption, two-factor authentication, and compliance with regulatory standards.
  • Scalable and Cost-Effective: 8x8 Work is designed to meet the needs of businesses of all sizes, offering flexible pricing plans and the ability to scale your system as your business grows, saving you time and money.
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  • Toll-Free and Local Numbers: Separate business life from personal life and keep a tab on all projects. Quickly set up a virtual presence in locations where there’s no office. Provide business numbers to employees who don’t work from an office space.
  • Caller ID and CNAM: Ensure that every call highlights the business name, making customers aware of the company contacting them. Sort business calls and personal calls, reducing the heavy workload and avoiding possible confusion. Enable CNAM to inform people that the caller is a trusted company and not a random person. Reduce the awkwardness caused by starting a business call without a heads up.
  • Custom Greeting: Select from various custom greetings and customize them to the type of caller and the time of the day. Set up a professional menu to improve efficiency. Choose a music tone for callers on hold when company phones are busy.
  • After-Hours Call Routing: Handle calls differently for business and non-business numbers. Implement various plans for after-hours, such as IVR (auto-attendant) menus, call forwarding to employees and other greeting messages. Give customers information regarding working hours, receive requests via voicemail and forward calls to someone in charge when urgent support is needed.
  • Call Screening: Disengage with spam callers or someone who is repeatedly calling. Salvage a call by sending it to voicemail and set the availability status to “do not disturb.” Avoid rushing and getting overwhelmed by untimely calls. Set business hours, manage which device receives calls and organize VIP and block lists.
  • Auto Receptionist: Provide call management 24/7. Increase business productivity with an automated reception system. Ensure less waiting time and route all calls efficiently rather than delaying or hanging up. Eliminate human error, deliver the necessary information and employ customized greetings.
  • Call Forwarding: Redirect a call received on the virtual phone system to a physical number, including a mobile device, landline, VoIP number or voicemail. Minimize customer wait time by using the simultaneous option or push as many calls as possible to the most effective employees using the sequential option.
  • Webphone: Make and receive calls straight from an internet browser. Use the webphone to communicate via a business number with customers, reducing time spent on the phone. Initiate conference calls, easily communicate with employees and forward calls.
  • Mobile Phone: Access business voicemail, texting and calls. Place calls via the business number using the cell phone. Receive notifications regarding events, access recordings and text of voicemail and listen to call recordings. Add and edit contacts in the business contact book.
  • Softphones: Enable VoIP telephone calls on computing devices. Customize options and operate the system without keeping a browser window open.
  • Desk Phones: Manage calls and other features better, such as transfers and call queues. Use a computer and phone for other functions rather than multitasking on a single screen. 
  • Texts: Send and receive texts on both the mobile app and the desktop. Use text messaging on a phone number or a toll-free number.
  • User Extensions: Save the customer’s time and get them to meet the required person faster. Improve a company’s internal communication and enable cheaper communication for remote employees. Select one option from call algorithms, including simultaneous, round-robin, sequential or freest first, for when a customer enters a group extension.
  • Call Queues: Save phone calls instead of losing them. Reduce the number of missed calls due to a busy signal and comprehensively better customer service. Ensure low wait time for customers. Customize hold music and add greetings and messages. Set a time for which calls stay in a queue before bouncing to voicemail, ensuring customers don’t wait endlessly.
  • Conference Calls: Conduct collective talks with partners or remote employees from different locations. Efficiently address client issues by adding technicians or accountants to the call. Organize a call within seconds, record calls for reviewing and participate in a conference call using various devices.
  • Consultative Calls: Place a call on hold to ask a colleague for help without hanging up. Resolve customer queries and double-check the information.
  • Dial-By-Name: Make it easier for callers to find employees. Set up a complete directory of all employees and add the required extensions. Use the auto attendant to facilitate calls instead of staff. Organize the search by first or last name, whichever is more convenient for callers.
  • Business Contact Book: Stay updated with the comment section. Keep on top of customer integrations with note-keeping and synchronized contact lists. Import and export contacts hassle-free. Save contacts in the mobile app from the call history, eliminating the time spent on creating new profiles from scratch.
  • The Journal: View the entire communication history with customers at a glance. Access call recordings, voicemails and voicemail transcripts. Add any contact to the Contact Book or block it directly from the journal.
  • Enhanced Voicemail: Allow the auto-attendant to route a call to voicemail in case an employee is busy. Enable all calls after business hours to go directly into voicemail after informing the customers of the company’s work hours. Automatically add pending voicemails to the activity queue, ensuring none get missed. Access details, such as call duration, time of call, audio and transcription through visual voicemail.
  • Zapier Integration: Automate thousands of tasks by acting as a middleman and allow vital information to be transferred between platforms. Stay in control of business communications 24/7, manage employees, access client information and follow up on calls.
  • Visual Call Flow Configuration: Stay on top of call forwarding and call routing rules. Customize greetings and record personalized messages for clients to hear. Allow calls 24/7 or choose to receive them only during business hours. Choose additional options to increase the number of calls received and converted by team members.
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  • All-in-One App: Maintain high productivity levels among employees with voice, video, chat and fax communication options inside and outside the office.
  • Cloud PBX: Use enterprise-grade functionalities such as unlimited calling, auto-attendant, flexible call flows and more.
  • Integration: Eliminate the hassle of switching between different applications by integrating with crucial business communications.
  • Administration: Enable a single administrative interface to secure improved management and system configuration.
  • Digital Workspace: Allow employees to remain well-connected, efficient, and on the same page regardless of location or devices.
  • Contact Directory: Access personal and company contact information quickly, enabling effective connection with colleagues and clients.
  • Business Fax: Send any document on a computer in the form of a fax. Manage all faxes received on the app.
  • Call Forwarding: Forward calls to various extensions inside and outside the system, ensuring more control over volume.
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Product Ranking

#33

among all
Business Phone Systems

#34

among all
Business Phone Systems

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User Sentiment Summary

Good User Sentiment 207 reviews
Great User Sentiment 595 reviews
77%
of users recommend this product

MightyCall has a 'good' User Satisfaction Rating of 77% when considering 207 user reviews from 4 recognized software review sites.

83%
of users recommend this product

8x8 Work has a 'great' User Satisfaction Rating of 83% when considering 595 user reviews from 3 recognized software review sites.

4.5 (14)
n/a
4.1 (19)
4.2 (29)
3.81 (92)
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3.7 (82)
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4.5 (168)
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4.0 (398)

Synopsis of User Ratings and Reviews

Simple Setup: MightyCall is known for its straightforward setup process, allowing users to get started quickly without needing extensive technical expertise.
Mobile App: The MightyCall mobile app receives positive feedback for its user-friendly interface and comprehensive features, enabling users to manage calls, texts, and voicemails conveniently from their smartphones.
Integrations: MightyCall offers integrations with popular CRM and business tools, such as HubSpot and Salesforce, which can streamline workflows and enhance productivity for businesses.
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Customizable dashboards: With the customizable dashboards, you can tailor your 8x8 Work experience to meet your specific needs, allowing you to monitor and manage your communications effectively.
Seamless integration: 8x8 Work seamlessly integrates with leading CRM and productivity tools, streamlining your workflow and enhancing collaboration.
Advanced call handling: The advanced call handling features, such as call forwarding, voicemail transcription, and call recording, empower you to manage your incoming and outgoing calls efficiently.
Collaboration tools: 8x8 Work offers a range of collaboration tools, including video conferencing, instant messaging, and file sharing, fostering seamless teamwork and communication.
Mobile app: The mobile app extends the functionality of 8x8 Work to your mobile device, enabling you to stay connected and manage your communications on the go.
Scalability: 8x8 Work is highly scalable, allowing you to easily add or remove users as your business grows, ensuring you always have the right communication tools in place.
Reliability: 8x8 Work is built on a reliable and secure cloud platform, providing peace of mind that your communications will always be available when you need them.
Excellent customer support: 8x8 Work is backed by a dedicated customer support team that is available 24/7 to assist you with any queries or issues, ensuring a smooth user experience.
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Limited Integrations: MightyCall's integrations with popular CRM and helpdesk platforms are limited, potentially hindering workflow efficiency for businesses reliant on such tools.
Mobile App Issues: Users have reported occasional problems with the MightyCall mobile app, including call quality issues and dropped calls, which can impact communication reliability.
Customer Support Challenges: Some users have expressed concerns about the responsiveness and effectiveness of MightyCall's customer support, particularly regarding timely issue resolution.
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Poor Call Quality: Users report frequent call drops, static, and muffled audio, affecting communication clarity and professionalism.
Limited Customization: The system offers limited options for customizing features and integrations, restricting businesses from tailoring it to their specific needs.
Complex Interface: Users find the interface cumbersome and unintuitive, requiring significant training and reducing productivity.
Insufficient Support: Users complain about delayed responses, lack of technical expertise, and ineffective troubleshooting from customer support.
Unreliable Mobile App: The mobile app experiences frequent crashes, connectivity issues, and limited functionality, hindering remote work and flexibility.
Expensive Add-ons: Essential features, such as video conferencing and call recording, require additional purchases, increasing the overall cost.
Security Concerns: Users express concerns about the system's data security measures, including data breaches and unauthorized access.
Inconsistent Updates: Frequent system updates introduce bugs and compatibility issues, disrupting business operations and reducing user confidence.
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MightyCall has been making waves in the business phone software scene, but is it all it's cracked up to be? Let's dive into what users have been saying over the past year. MightyCall users rave about its user-friendly interface and straightforward setup, making it a breeze for even the least tech-savvy folks to get up and running. The mobile app is a major hit, allowing users to stay connected and manage calls on the go. Plus, MightyCall's competitive pricing and flexible plans make it a budget-friendly option for small businesses and startups. However, some users have noted that customer support can be a bit slow at times, and the call quality isn't always crystal clear. But what truly sets MightyCall apart is its focus on small business needs. Features like auto-attendants, call recording, and voicemail transcription give small businesses a professional edge without breaking the bank. Plus, integrations with popular CRM and helpdesk software make it a seamless addition to any existing workflow. So, who is MightyCall perfect for? If you're a small business or solopreneur looking for an affordable, easy-to-use phone system with essential features, MightyCall might just be your knight in shining armor. However, if top-notch customer support and flawless call quality are your top priorities, you might want to explore other options. Remember, the world of business communication is constantly evolving, so it's always a good idea to check for the latest updates and user reviews before making a decision.

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8x8 Work has garnered positive user reviews in the past year, with many users praising its ease of use, comprehensive features, and reliable call quality. Compared to competitors like RingCentral and Zoom Phone, users appreciate 8x8 Work's intuitive interface, which simplifies setup and management. Its robust feature set, including video conferencing, team messaging, and CRM integration, allows businesses to consolidate multiple communication tools onto a single platform. 8x8 Work's reliability is also a key differentiator, as users report minimal downtime and crystal-clear call quality even during peak usage. However, some users have expressed concerns about the occasional glitches and bugs in the software. While these issues are typically resolved quickly by the 8x8 support team, they can be frustrating for businesses that rely heavily on their phone systems. Additionally, some users find the pricing structure to be slightly higher than competitors, especially for larger organizations with multiple users. Nonetheless, the overall value and feature-richness of 8x8 Work make it a top choice for businesses seeking a comprehensive and user-friendly business phone system. 8x8 Work is particularly well-suited for small to medium-sized businesses that prioritize ease of use, feature comprehensiveness, and reliability. Its intuitive interface and streamlined setup process make it accessible even for non-technical users. The wide range of features, from video conferencing to CRM integration, enables businesses to consolidate their communication tools and improve collaboration. Moreover, 8x8 Work's reliable call quality and minimal downtime ensure seamless communication, which is crucial for businesses that rely on their phone systems for customer service, sales, and other critical operations.

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