Nextiva vs CallHippo

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Our analysts compared Nextiva vs CallHippo based on data from our 400+ point analysis of Business Phone Systems, user reviews and our own crowdsourced data from our free software selection platform.

CallHippo Software Tool

Product Basics

Nextiva allows users to combine customer service and internal business with VoIP phones, analytics and AI all located in a single platform creating a user-friendly, simplified experience. Accessible from anywhere, at any time, it includes video chat, email and message modules for communicating within the business and with customers. It’s equally suitable for small, medium and large companies.

Analytics track sales pipelines, allowing for in-depth insights on how customers interact with the business and what they want and need. Keep customers satisfied with automated switching to direct them to the correct person to help with any questions they may have.
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CallHippo is an easy-to-use cloud-based business phone system. It’s suitable especially for startups and small businesses. The service provides 24/7 support and is accessible via both mobile and desktop apps. It offers robust features, including a power dialer, automatic call distribution, call tracking and more. Users can purchase virtual numbers in over 50 countries. Organizations can enhance team collaboration and communication while keeping costs low.
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$20/User, Monthly
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Tailored to your specific needs
$15/User, Monthly
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Tailored to your specific needs
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Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
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FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Organized Messages And Calls: Review conversations between clients and agents. Automatically sort all the discussions and store them. Use voicemail transcriptions to label customer feedback appropriately. 
  • Enhanced Customer Support: Access 24/7 chat, email and phone support. Make use of prompt assistance and receive real-time status alerts. 
  • Better Collaboration: Share the screen with more than 250 participants simultaneously. Use secure video conferencing and chat tools, making it easier for remote workers. 
  • Improved Training: Opt for on-premise or one-to-one training options to better the experience. Make use of webinars and detailed guidance from any location. 
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  • Efficient Call Management: Access call details like call history and contact information in one place. Use robust features such as call recording, call forwarding and voicemail to enhance communication and collaboration internally and externally. 
  • More Local Numbers: Purchase a local number and use it for marketing, sales or assign it to the support department. Buy local numbers in over 50 countries across the world. 
  • Easy To Use: Eliminate the need for desktop phones and take advantage of the entirely web-based solution. Access the platform anytime and with any device. Engage quickly with clients and team members. 
  • Marketing ROI Insights: Use a call tracking tool to identify viable channels and invest accordingly. Gauge advertisements that bring in maximum inbound leads and employ the data to better conversion rates. 
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  • Mobile App: Connect with customers on the go. Stay in touch with customers, partners, employees and others, regardless of geographical locations. 
  • Web Conferencing: Enhance meetings by using unique and advanced tools. Access unlimited web conferencing to increase productivity and give prompt answers to customers. 
  • Team Chat: Send secure messages over a shared platform. Enable instant messaging, screen sharing, message history, video calls and more. Access it via iOS, Windows, macOS and Android platforms and allow up to 30 participants. 
  • Number Porting: Take your existing phone number and transfer it from the current carrier. Keep the existing number to ensure customers can connect without any hassle. 
  • Extension Dialing Number Change: Control and customize the extension numbering scheme for each location. Enable extensions from two to five digits. Decrease hold time for customers by allowing them to contact employees directly. 
  • Auto Attendant: Ensure customers don’t waste time. Play an instant automated greeting for customers to choose and connect with the correct department or individual. 
  • Advanced Call Routing: Determine the number of calls handled. Use a welcome message that lists extensions to ensure they speak with the appropriate individual. 
  • Call Analytics: Analyze historical data, ensuring informed and objective business decisions. Make predictions regarding future business opportunities and genuine connections with customers. 
  • Call Screening: Quickly identify spam and don’t waste time answering unwanted calls. Filter incoming calls by matching them to predetermined criteria. Use anonymous call rejection, private call rejection or number blocking to avoid spam callers. 
  • Call Recording and Rating: Access recordings directly from the reports. Listen, rate and share call recordings with team members. Create reports that organize and analyze company calls. 
  • Call Park: Place the call on hold or park it to continue conversing with a customer on a different telephone rather than disconnecting the call. 
  • Conference Bridge: Add a group of people to add to the phone call to facilitate collaboration. Listen to instructions and express options. 
  • Three-Way Calling: Increase productivity by taking two separate calls and turning them into one. Increase collaboration and efficiency, resulting in faster customer service. 
  • Conversational AI: Allow callers to describe the reason for calling in a preferred language rather than listening to a menu. 
  • SIP Trunking: Establish, modify and terminate multimedia sessions. Control voice, video and messaging applications required to converse with customers. 
  • Priority Alert: Make the phone ring differently based on particular contact and call information. Enable each priority alert to have a list of up to 12 numbers, a specific schedule and a holiday. 
  • Enhanced Voicemail Options: Add a personal touch to the customer service experience with a voicemail greeting. Send voicemails to another extension’s mailbox, enabling easy sharing of the voicemail with team members. Receive voicemail directly through email and access them whenever required. Read them in a text format instead of listening to the audio repeatedly by receiving it directly on the mobile phone. 
  • Live Chat: Offer customers the live chat option to connect with real human beings instead of bots. Enable instant responses to customer queries, reducing the time spent waiting endlessly for appropriate answers during chats. 
  • Unlimited Chat History: View customer conversations starting from their onboarding date. Ensure customers do not waste time by repeating information and become a part of their support team. 
  • Internal Chat: Allow employees to chat with one another using the same internal messaging tool. Communicate and collaborate with multiple team members without any hassle. 
  • Internal Wiki: Use help desk software to provide employees with the required information to respond promptly to customer queries. Enable employees to assist an increased number of customers while saving time and maintaining consistency. 
  • Faster Customer Assistance: Convert the chat into a case for a more extensive conversation. Activate chat/voice/email options in one place, allowing for better customer assistance. 
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  • Power Dialer: Eliminate manual dialing and employ an efficient power dialer functionality. Automatically dial numbers from an already uploaded list, increasing productivity and saving time. 
  • Smart Switch: Choose from several telephone provider options before making a call. Get rid of connectivity issues and provide agents the freedom to choose the best-suited provider. 
  • Call Forwarding: Forward calls to desired numbers post office hours or skip a few numbers in the list without alerting callers. 
  • Global Connect: Gain insights about the best times to contact clients. Get information about dates, time zones and the validity of numbers in advance. Select appropriate numbers for better results. 
  • Call Transfer: Transfer calls quickly to another team member or a department without making clients wait or missing out on important calls. 
  • Call Conference: Join calls and collaborate with colleagues from anywhere in the world and get work done faster. Stay on the same page with clients and team members even while working remotely. 
  • Call Queueing: Keep callers engaged with customized messages while they’re on hold. Save money otherwise spent on hiring additional staff members to handle telephonic conversations. Queue calls one after the other and inform respondents of how much they’re supposed to wait. 
  • Call Barging: Listen to live calls and intervene to guide team members between conversations. Help resolve customer issues and increase customer satisfaction. 
  • Call Recording: Access and store call records to monitor team performance and improve productivity. Use recordings for employee training purposes. 
  • Voicemail: Make a good impression by greeting respondents with personalized messages. Provide a separate voicemail to every number, ensuring no calls go missed. 
  • Call Analytics: Track the team’s overall performance and identify areas for improvement. Get insights about missed calls, call analytics and each employee’s strengths and weaknesses. 
  • On Hold Music: Keep callers happy and occupied while transferring calls or putting them on hold. Use the feature to announce business operating hours, new offers and inform clients about products. 
  • Speech Analytics: Ensure 100% call coverage and keep an eye on essential interactions with clients. Get information regarding objections and comparisons. Gauge the critical aspects of a call within a few minutes. Access calls and easily record feedback. Conduct comparative analysis to keep a check on the team's performance. 
  • Voice Broadcasting: Amplify business results by uploading a list of contacts and then calling them all up with a broadcast message. Adjust settings to keep track of metrics and run campaigns at suitable times. 
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Product Ranking

#15

among all
Business Phone Systems

#55

among all
Business Phone Systems

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Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

Nextiva
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Call Coverage Calling Features Collaboration Mobile Features Phone Numbers Phone System Voice Intelligence & Analytics Voicemail & Messaging 95 100 92 100 100 100 100 100 0 25 50 75 100
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User Sentiment Summary

Great User Sentiment 794 reviews
Great User Sentiment 734 reviews
89%
of users recommend this product

Nextiva has a 'great' User Satisfaction Rating of 89% when considering 794 user reviews from 4 recognized software review sites.

84%
of users recommend this product

CallHippo has a 'great' User Satisfaction Rating of 84% when considering 734 user reviews from 4 recognized software review sites.

4.9 (17)
4.3 (14)
4.4 (275)
4.0 (89)
n/a
4.24 (375)
4.2 (174)
4.2 (256)
4.6 (328)
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Awards

SelectHub research analysts have evaluated Nextiva and concluded it earns best-in-class honors for Calling features, Phone system and Voice intelligence & analytics.

Calling features Award
Phone system Award
Voice intelligence & analytics Award

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Synopsis of User Ratings and Reviews

Customer Support: Extremely helpful, friendly and knowledgeable customer representatives, according to 91% of users.
Cost: According to 90% of users who reviewed this pro, the software is affordable considering the services it offers.
Usability: 100% of users who mentioned the functionality said it’s easy to use.
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Seamless Integration: Effortlessly connect CallHippo with your existing CRM and other business tools, streamlining communication and enhancing productivity.
Advanced Call Management: Manage incoming and outgoing calls efficiently with features like call forwarding, call recording, and customizable IVR menus, ensuring seamless call handling.
International Presence: Expand your business globally with CallHippo's extensive international coverage, enabling you to connect with customers and partners worldwide.
Cost-Effective Pricing: Enjoy affordable pricing plans tailored to your business needs, allowing you to optimize communication costs without compromising quality.
Reliable and Secure: Trust CallHippo's robust infrastructure and advanced security measures to ensure uninterrupted communication and protect sensitive business data.
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Mobile App: Encounters technical glitches, according to 100% of users who reviewed the mobile app in particular.
Wait Times: According to 67% of users who reviewed this aspect, hold times are longer than usual.
Internet Dependability: 100% of users who mentioned this said the software heavily relies on high-speed internet connection.
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Limited Integrations: CallHippo's integration options are somewhat limited compared to other business phone systems, making it less convenient for businesses that rely on a wide range of software tools.
Inconsistent Call Quality: Some users have reported experiencing occasional call quality issues, such as dropped calls or poor audio quality, which can be frustrating during important business conversations.
Limited Customization Options: CallHippo offers a relatively basic set of customization options, which may not be sufficient for businesses that require a highly tailored phone system to meet their specific needs.
Pricing Concerns: While CallHippo's pricing is generally competitive, some users have expressed concerns about the cost of certain features or add-ons, which can add up over time.
Customer Support Issues: A few users have reported experiencing delays or difficulties in getting support from CallHippo's customer service team, which can be frustrating when technical issues arise.
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Nextiva is a cloud-based platform that helps businesses communicate better with their clients. It offers SMS, chat, voice, video and surveys. The platform allows companies to provide improved customer service experiences. Users unanimously appreciate its usability. The customer support team is forthcoming and helpful according to most. Internet dependability is a major drawback witnessed by users. A huge chunk of users also complain about wait times. In short, organizations of any size looking for software that provides excellent phone services and affordable prices can give this a try.

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CallHippo users appreciate its user-friendly interface, which makes it easy to set up and use. They also praise its call quality, which is clear and reliable. Additionally, CallHippo offers a wide range of features, including call recording, call forwarding, and voicemail, which are essential for businesses of all sizes. Compared to similar products, CallHippo is considered to be a good value for the price. It offers a comprehensive set of features at a competitive price point. Additionally, CallHippo's customer support is responsive and helpful, which is important for businesses that need assistance with setup or troubleshooting. One of the differentiating factors of CallHippo is its focus on international calling. It offers a wide range of international calling plans, which can be important for businesses that have customers or employees in other countries. Additionally, CallHippo's international calling rates are competitive, which can save businesses money on their phone bills. CallHippo is most suited for small businesses that need a reliable and affordable business phone system. It is also a good option for businesses that have international calling needs. CallHippo's user-friendly interface, comprehensive set of features, and competitive pricing make it a good value for the price.

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