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Nextiva vs UniTel Voice

Last Updated: November 18th, 2024

Our analysts compared Nextiva vs UniTel Voice based on data from our 400+ point analysis of Business Phone Systems, user reviews and our own crowdsourced data from our free software selection platform.

Overview Pricing Benefits & Features Analyst Ratings Comparison Charts User Ratings Analyst Summary Screenshots

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Product Basics

Nextiva allows users to combine customer service and internal business with VoIP phones, analytics and AI all located in a single platform creating a user-friendly, simplified experience. Accessible from anywhere, at any time, it includes video chat, email and message modules for communicating within the business and with customers. It’s equally suitable for small, medium and large companies.

Analytics track sales pipelines, allowing for in-depth insights on how customers interact with the business and what they want and need. Keep customers satisfied with automated switching to direct them to the correct person to help with any questions they may have.

UniTel Voice offers a comprehensive software solution designed to manage various business communication tasks, including Business Phone services. This platform is particularly well-suited for small to medium-sized businesses and startups due to its affordability and ease of use. Users benefit from features such as virtual phone numbers, call forwarding, voicemail-to-email, and auto-attendant services, which enhance professional communication and operational efficiency.

One of the standout benefits of UniTel Voice is its user-friendly interface, which simplifies the setup and management of business phone systems. Additionally, the software's scalability allows businesses to easily adjust their communication needs as they grow. Compared to similar products, users often highlight UniTel Voice's reliable customer support and cost-effectiveness.

Pricing for UniTel Voice varies based on the specific needs and scale of the business, typically involving a monthly subscription model. For precise pricing details, it is recommended to contact SelectHub for a tailored quote.

$20/User, Monthly

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$9.99 Monthly

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Cloud

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Mobile

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Documentation

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24/7 Live Support

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24/7 Live Support

Product Insights

Organized Messages And Calls: Review conversations between clients and agents. Automatically sort all the discussions and store them. Use voicemail transcriptions to label customer feedback appropriately.
Enhanced Customer Support: Access 24/7 chat, email and phone support. Make use of prompt assistance and receive real-time status alerts.
Better Collaboration: Share the screen with more than 250 participants simultaneously. Use secure video conferencing and chat tools, making it easier for remote workers.
Improved Training: Opt for on-premise or one-to-one training options to better the experience. Make use of webinars and detailed guidance from any location.

Cost Efficiency: UniTel Voice offers affordable pricing plans that help businesses save on traditional phone system costs.
Scalability: Easily scale your phone system as your business grows, adding new lines and features without significant investment.
Professional Image: Enhance your business's professional appearance with custom greetings, hold music, and voicemail.
Mobility: Access your business phone system from anywhere, allowing remote work and on-the-go communication.
Improved Customer Service: Route calls efficiently to the right departments or individuals, reducing wait times and improving customer satisfaction.
Enhanced Collaboration: Features like call forwarding and voicemail-to-email ensure team members stay connected and informed.
Time Management: Automated call handling and scheduling features free up time for more critical business tasks.
Reliability: Cloud-based infrastructure ensures high availability and disaster recovery, minimizing downtime.
Integration Capabilities: Seamlessly integrate with CRM systems and other business tools to streamline operations.
Flexibility: Customize your phone system to meet specific business needs, from call routing to voicemail settings.
Analytics and Reporting: Gain insights into call patterns and performance with detailed analytics and reporting tools.
Security: Benefit from robust security measures that protect your communication data from unauthorized access.
Ease of Use: User-friendly interface and setup process reduce the learning curve and implementation time.
Customer Support: Access dedicated support to resolve issues quickly and keep your phone system running smoothly.

Mobile App: Connect with customers on the go. Stay in touch with customers, partners, employees and others, regardless of geographical locations.
Web Conferencing: Enhance meetings by using unique and advanced tools. Access unlimited web conferencing to increase productivity and give prompt answers to customers.
Team Chat: Send secure messages over a shared platform. Enable instant messaging, screen sharing, message history, video calls and more. Access it via iOS, Windows, macOS and Android platforms and allow up to 30 participants.
Number Porting: Take your existing phone number and transfer it from the current carrier. Keep the existing number to ensure customers can connect without any hassle.
Extension Dialing Number Change: Control and customize the extension numbering scheme for each location. Enable extensions from two to five digits. Decrease hold time for customers by allowing them to contact employees directly.
Auto Attendant: Ensure customers don’t waste time. Play an instant automated greeting for customers to choose and connect with the correct department or individual.
Advanced Call Routing: Determine the number of calls handled. Use a welcome message that lists extensions to ensure they speak with the appropriate individual.
Call Analytics: Analyze historical data, ensuring informed and objective business decisions. Make predictions regarding future business opportunities and genuine connections with customers.
Call Screening: Quickly identify spam and don’t waste time answering unwanted calls. Filter incoming calls by matching them to predetermined criteria. Use anonymous call rejection, private call rejection or number blocking to avoid spam callers.
Call Recording and Rating: Access recordings directly from the reports. Listen, rate and share call recordings with team members. Create reports that organize and analyze company calls.
Call Park: Place the call on hold or park it to continue conversing with a customer on a different telephone rather than disconnecting the call.
Conference Bridge: Add a group of people to add to the phone call to facilitate collaboration. Listen to instructions and express options.
Three-Way Calling: Increase productivity by taking two separate calls and turning them into one. Increase collaboration and efficiency, resulting in faster customer service.
Conversational AI: Allow callers to describe the reason for calling in a preferred language rather than listening to a menu.
SIP Trunking: Establish, modify and terminate multimedia sessions. Control voice, video and messaging applications required to converse with customers.
Priority Alert: Make the phone ring differently based on particular contact and call information. Enable each priority alert to have a list of up to 12 numbers, a specific schedule and a holiday.
Enhanced Voicemail Options: Add a personal touch to the customer service experience with a voicemail greeting. Send voicemails to another extension’s mailbox, enabling easy sharing of the voicemail with team members. Receive voicemail directly through email and access them whenever required. Read them in a text format instead of listening to the audio repeatedly by receiving it directly on the mobile phone.
Live Chat: Offer customers the live chat option to connect with real human beings instead of bots. Enable instant responses to customer queries, reducing the time spent waiting endlessly for appropriate answers during chats.
Unlimited Chat History: View customer conversations starting from their onboarding date. Ensure customers do not waste time by repeating information and become a part of their support team.
Internal Chat: Allow employees to chat with one another using the same internal messaging tool. Communicate and collaborate with multiple team members without any hassle.
Internal Wiki: Use help desk software to provide employees with the required information to respond promptly to customer queries. Enable employees to assist an increased number of customers while saving time and maintaining consistency.
Faster Customer Assistance: Convert the chat into a case for a more extensive conversation. Activate chat/voice/email options in one place, allowing for better customer assistance.

Virtual Phone Numbers: Choose from local, toll-free, or vanity numbers to establish a professional presence.
Call Forwarding: Redirect calls to any device, ensuring you never miss an important call.
Auto Attendant: Set up a virtual receptionist to greet callers and direct them to the appropriate department or individual.
Voicemail to Email: Receive voicemail messages directly in your email inbox for easy access and management.
Call Screening: Identify callers before answering, allowing you to prioritize important calls.
Custom Greetings: Record personalized greetings to enhance your brand's image and provide a professional touch.
Call Logs: Access detailed call records to monitor and analyze call activity and performance.
Conference Calling: Host multi-party calls with ease, facilitating collaboration and communication.
Mobile App: Manage your business phone system on the go with a user-friendly mobile application.
Text Messaging: Send and receive SMS messages using your business phone number for seamless communication.
Call Recording: Record calls for training, quality assurance, or legal purposes.
CRM Integration: Integrate with popular CRM systems to streamline workflows and enhance customer relationship management.
Fax to Email: Send and receive faxes digitally, eliminating the need for a physical fax machine.
Scalable Plans: Choose from various plans that can grow with your business, ensuring you have the right features at every stage.
24/7 Support: Access round-the-clock customer support to resolve any issues or answer questions promptly.

Product Ranking

#15

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#50

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Analyst Rating Summary

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User Sentiment Summary

89%

of users recommend this product

Nextiva has a 'great' User Satisfaction Rating of 89% when considering 794 user reviews from 4 recognized software review sites.

90%

of users recommend this product

UniTel Voice has a 'excellent' User Satisfaction Rating of 90% when considering 48 user reviews from 2 recognized software review sites.

4.9 (17)

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4.4 (275)

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4.5 (24)

4.2 (174)

4.5 (24)

4.6 (328)

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Awards

Synopsis of User Ratings and Reviews

Customer Support: Extremely helpful, friendly and knowledgeable customer representatives, according to 91% of users.

Cost: According to 90% of users who reviewed this pro, the software is affordable considering the services it offers.

Usability: 100% of users who mentioned the functionality said it’s easy to use.

Affordability: UniTel Voice is known for its competitive pricing, making it a budget-friendly option for small businesses.

Ease of Use: The setup process is designed to be simple and intuitive, allowing businesses to get started quickly without technical hurdles.

Customer Service: Users generally report positive experiences with UniTel Voice's customer support, praising their responsiveness and helpfulness.

Flexibility: UniTel Voice allows businesses to use their existing cell phones as their business line, providing flexibility and eliminating the need for desk phones.

Professional Features: Despite its affordability, UniTel Voice offers a range of features typically found in more expensive systems, such as a virtual auto attendant, call forwarding, and voicemail-to-email.

Mobile App: Encounters technical glitches, according to 100% of users who reviewed the mobile app in particular.

Wait Times: According to 67% of users who reviewed this aspect, hold times are longer than usual.

Internet Dependability: 100% of users who mentioned this said the software heavily relies on high-speed internet connection.

Recording limitations: Some users experienced issues with call recording, highlighting that this might not be UniTel Voice's strongest feature.

Nextiva is a cloud-based platform that helps businesses communicate better with their clients. It offers SMS, chat, voice, video and surveys. The platform allows companies to provide improved customer service experiences. Users unanimously appreciate its usability. The customer support team is forthcoming and helpful according to most. Internet dependability is a major drawback witnessed by users. A huge chunk of users also complain about wait times. In short, organizations of any size looking for software that provides excellent phone services and affordable prices can give this a try.

Can UniTel Voice give my small business a big business voice? Recent user reviews suggest a resounding "yes!" Users consistently praise UniTel Voice for its ease of use, even for those who find the initial setup intimidating. One reviewer, a one-person business owner, highlighted how UniTel Voice helps them maintain a professional image. UniTel Voice's strength lies in its simplicity and affordability, making it a favorite among small business owners. Users appreciate the intuitive software, which allows them to manage calls, set up virtual receptionists, and even maintain a presence while traveling internationally, all without breaking the bank. Some users even admitted to choosing UniTel Voice over bigger competitors after thorough research, proving that sometimes, the best things come in smaller packages. While reviews are overwhelmingly positive, some users mentioned initial challenges with recording greetings. However, they were quick to point out that UniTel Voice's excellent customer support quickly resolved these issues. UniTel Voice proves to be an excellent choice for small businesses or solopreneurs seeking a reliable, user-friendly, and affordable business phone solution that punches above its weight.

Screenshots

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Head-to-Head Comparison

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FAQ

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