Home > Business Phone Systems > Ooma Office > Ooma Office vs Toky

Ooma Office vs Toky

Last Updated: November 25th, 2024

Our analysts compared Ooma Office vs Toky based on data from our 400+ point analysis of Business Phone Systems, user reviews and our own crowdsourced data from our free software selection platform.

Overview Pricing Benefits & Features Analyst Ratings Comparison Charts User Ratings Analyst Summary Screenshots

Get Free Demo Demo Request Pricing Pricing

Product Basics

Ooma Office is a cloud-based phone system that provides VoIP and video conferencing to enterprises. For mobile, it includes an automated call attendant, call transfer, group messaging, conference bridges, call flip between desktop and mobile and much more. Its Office Pro version, launched in 2019, enables team members to create ad-hoc meetings or schedule them in advance. In addition, it offers call recording, a desktop app, robocall blocking, voicemail transcription and simultaneous screen sharing for effective discussion and collaboration.

The Office Pro version also offers higher usage limits for extension monitoring, call parking and the number of participants in audio conference rooms. Subscribers can make unlimited calls to mobile phones and landlines in the U.S., Canada, Mexico and Puerto Rico. Business calls to other countries are available at a low rate.

Toky is a cloud-based phone system that consolidates data, personalizing customer service by automatically synching interactions to customer records. It also provides virtual phone numbers in multiple countries, and integrates well with CRM and other tools.

Its other attributes include IVR phone trees, bulk SMS, reporting and analytics, speech-to-text, fax-to-email, call monitoring, a power dialer and more.

$20/User, Monthly

Free Trial is available →

Get a free price quote

Tailored to your specific needs

$25/Agent, Monthly

Free Trial is available →

Get a free price quote

Tailored to your specific needs

Small

Medium

Large

Small

Medium

Large

Windows

Mac

Linux

Android

Chromebook

Windows

Mac

Linux

Android

Chromebook

Cloud

On-Premise

Mobile

Cloud

On-Premise

Mobile

Product Assistance

Documentation

In Person

Live Online

Videos

Webinars

Documentation

In Person

Live Online

Videos

Webinars

Phone

Chat

FAQ

Forum

Knowledge Base

24/7 Live Support

Phone

Chat

FAQ

Forum

Knowledge Base

24/7 Live Support

Product Insights

Enhanced Professionalism: Ooma Office provides a virtual receptionist, extension dialing, and a main company phone number, creating a polished and professional image for your business. This can instill confidence in potential clients and partners, setting the stage for successful interactions.
Increased Accessibility: With features like call forwarding and a mobile app, Ooma Office ensures you never miss important calls. This accessibility allows you to stay connected with clients and colleagues, even when you're away from your desk, fostering stronger relationships and responsiveness.
Streamlined Communication: Ooma Office offers a suite of communication tools, including voicemail transcription, virtual fax, and conference calling, simplifying how your team interacts. This streamlined approach saves time and reduces the need for multiple platforms, boosting overall efficiency.
Cost Savings: Compared to traditional phone systems, Ooma Office often proves more affordable, especially for small businesses. The predictable monthly cost and elimination of hardware expenses contribute to better budget management and resource allocation.
Scalability and Flexibility: As your business grows, Ooma Office can easily adapt to your changing needs. Adding new users or lines is a simple process, ensuring your phone system remains aligned with your evolving requirements. This scalability eliminates the need for disruptive overhauls as your business expands.

Offer Continuous Support: Ensure consistent, quality customer experiences with tools that screen, route and monitor calls. Reduce the occurrence of dropped or missed calls. Remote access and call forwarding allow working on the go.
Improve Efficiency: Automate repetitive tasks with power dialers, voicemail drop and bulk messaging, so agents can be more attentive to customers and complex tasks.
Scale Easily: Adjust service according to current and future business needs. Access the system through a built-in cloud from desktops, laptops, mobile phones and tablets anywhere in the world. Build custom IVR menus based on rank, location and experience, and add or remove agents as the team evolves.
Personalize Service: Automatically route customers to the most appropriate agents and departments for their queries.

Desktop App: Access the company directory and shared speed dial with ease. Use the click-to-call functionality to start an audio conference. Quickly return missed calls and save time by listening to voicemails or reading the transcripts. Configure preferences for the profile, ringtones, voicemail, call handling and caller ID hassle-free.
Mobile App: Make use of extension dialing to reach a coworker. Set up a message group to communicate quickly with multiple members. Distinguish between personal and business calls and efficiently transfer calls to another extension or a coworker’s voicemail. Facilitate easy setup. Add another number or use the existing one and decide whether to use Wi-Fi or the data network during a call. Enjoy the extensive features and excellent backup protocol that saves information in case of internet failure.
Video Conferencing: Join the video conference by browser or downloading the app. Allow two or more individuals to share screens simultaneously. Facilitate better collaboration, note sharing and faster communication between members. Invite up to 25 participants, access the dashboard for a lowdown of all information and create, edit, add, delete or view meetings.
Virtual Receptionist: Create custom messages for the callers and provide basic business-related information. Route calls to extensions, dial by name and create modes for business hours and after hours. Get in touch with the necessary person or department, saving time and presenting a more professional look.
Enhanced Call Blocking: Cut down on time spent attending to robocalls and automatically screen any incoming message against a dynamic database, instantly blocking the unwanted ones. Send a call from unknown or private numbers directly to voicemail or automatically ban them. Add up to 1000 numbers of unwanted, persistent callers to the block list.
Multi-Device Ring: Allow multiple devices to ring simultaneously on receiving a call. Enable one of each type of device assigned to an account, including analog phones, IP phones, a standard mobile phone and incoming messages from the mobile app.
Call Recording: Review the calls of sales staff for training purposes. Choose between persistent call recording or on-demand recording as per requirement. Add the hold music feature and enable easy access, storage, download and usage of call records.
Ring Group: Ensure no calls go unanswered. Assign users, the devices they use or associated devices to a Ring Group. Choose between all the devices ringing simultaneously or sequentially till someone answers the call.
Voice Transcription: Automatically forward any voice message to a user’s email along with an audio message attachment. Access it from most browsers and email formats.
Fax Online: Send and receive a fax anywhere, without possessing a fax machine. Assign a different number to the virtual fax and link it to the extension.

International Phone Number: Establish virtual phone numbers in more than 60 countries to localize support for international customers.
Phone Trees: Allow customers to connect directly with the most appropriate agent using interactive voice response.
Simultaneous Calls: Eliminate the chances of missing leads by receiving calls from multiple customers simultaneously, depending upon the number of available agents.
Greetings in Multiple Languages: Boost customer satisfaction and engagement with pre-recorded, customized greetings and messages in several languages.
Call History: Access records of all interactions between agents and customers, including missed calls and voicemails, on a single dashboard.
Call Filters: Set business hours and agent availability. Filter inbound calls to serve callers from specific countries.
On Hold Functions: Put a call on hold to consult with other agents and find the best answers to customer queries.
Call Transfer: Transfer calls to the appropriate agent or department to serve customer-specific needs.
Voicemail: Reduce the chances of missed leads by allowing customers to leave voicemail messages.
Integration: Connect the product with business CRM, website, business apps and phone systems for a seamless workflow.
Reports: Access real-time reports on dashboards and collect relevant metrics.
Speech to Text: Use an audio-to-text converter to transcribe recordings and get transcripts through email or a CRM system.
Site Call Button: Allow customers to call from the website through an embedded call button.
Fax to Email: Get customer faxes as PDF files automatically on email.
Call Recording: Reduce the chances of losing critical information mentioned during inbound and outbound calls. Refer back to recordings as needed for business or training purposes.
Power Dialer: Automate phone calls and efficiently call through a set list of phone numbers. Talk to more clients in less time and convert customers into leads.
Voicemail Drop: Send pre-recorded voicemail messages to client voicemail boxes, eliminating the need to reiterate.
Call Monitoring: Monitor agents' calls in real time and evaluate quality of service. Use whisper features to train agents during calls or help them while interacting with customers on complex issues.
Notes and Tags: Add notes and tags to calls to group them and analyze business support and sales processes.
Configuration: Remove or add users in a few simple clicks.
Agent Groups: Create teams, invite additional agents to the groups and make them responsible for handling specific calls.
System Roles: Restrict users from accessing sensitive data with differentiated admin and user roles.
Messaging: Send messages in bulk through Google Sheets, WhatsApp and other platforms via dashboards.

Product Ranking

#17

among all
Business Phone Systems

#52

among all
Business Phone Systems

Find out who the leaders are

Analyst Rating Summary

we're gathering data

100

we're gathering data

Show More Show More

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

Ooma Office

Toky

+ Add Product + Add Product

100%

we're gathering data

N/A

we're gathering data

N/A

we're gathering data

N/A

92%

we're gathering data

N/A

we're gathering data

N/A

we're gathering data

N/A

93%

we're gathering data

N/A

we're gathering data

N/A

we're gathering data

N/A

83%

17%

we're gathering data

N/A

we're gathering data

N/A

we're gathering data

N/A

100%

we're gathering data

N/A

we're gathering data

N/A

we're gathering data

N/A

93%

we're gathering data

N/A

we're gathering data

N/A

we're gathering data

N/A

71%

29%

we're gathering data

N/A

we're gathering data

N/A

we're gathering data

N/A

100%

we're gathering data

N/A

we're gathering data

N/A

we're gathering data

N/A

Analyst Ratings for Technical Requirements Customize This Data Customize This Data

100%

we're gathering data

N/A

we're gathering data

N/A

we're gathering data

N/A

67%

33%

we're gathering data

N/A

we're gathering data

N/A

we're gathering data

N/A

User Sentiment Summary

91%

of users recommend this product

Ooma Office has a 'excellent' User Satisfaction Rating of 91% when considering 358 user reviews from 5 recognized software review sites.

85%

of users recommend this product

Toky has a 'great' User Satisfaction Rating of 85% when considering 227 user reviews from 3 recognized software review sites.

4.8 (14)

n/a

4.7 (74)

3.7 (28)

4.5 (150)

4.28 (103)

4.4 (102)

4.4 (96)

4.6 (18)

n/a

Awards

Synopsis of User Ratings and Reviews

Cost-Effective: Ooma Office offers a cost-effective solution for businesses looking to reduce their phone expenses. With its low monthly subscription fee and no long-term contracts, businesses can save money compared to traditional phone systems.

Easy to Use: Ooma Office is designed to be user-friendly, with an intuitive interface and simple setup process. Businesses can easily manage their phone system without the need for extensive technical knowledge.

Reliable: Ooma Office utilizes a cloud-based platform, ensuring reliable call quality and uptime. Businesses can count on their phone system to function smoothly, even during power outages or internet disruptions.

Feature-Rich: Ooma Office offers a comprehensive suite of features, including call forwarding, voicemail, auto-attendant, and video conferencing. Businesses can customize their phone system to meet their specific needs.

Scalable: Ooma Office is scalable to accommodate businesses of all sizes. Businesses can easily add or remove users as needed, ensuring that their phone system grows with their company.

Effortless Setup: Users praise Toky for its user-friendly interface and straightforward setup process, allowing them to get their business phone system up and running quickly without technical headaches.

Cost-Effective Solution: Many users appreciate Toky's affordability, especially its transparent pricing plans that eliminate hidden fees, making it a budget-friendly choice for businesses of all sizes.

Feature-Rich Platform: Toky is lauded for its comprehensive suite of features, including call recording, call forwarding, and voicemail transcription, empowering businesses to manage their communications effectively.

Limited Customization: Ooma Office offers limited customization options for call routing, voicemail, and other features, which can be restrictive for businesses with specific requirements.

Call Quality Issues: Some users have reported experiencing call quality issues, such as dropped calls, audio delays, and background noise, which can hinder effective communication.

Limited Integration Options: Ooma Office has limited integration options with third-party software, such as CRM systems and productivity tools, which can make it challenging to streamline workflows.

Insufficient Support: Users have expressed concerns about the quality and responsiveness of Ooma Office's customer support, which can be frustrating when technical issues arise.

Pricing Concerns: While Ooma Office offers a low upfront cost, some users have found that the ongoing monthly fees can add up over time, especially for businesses with multiple users or advanced features.

Limited Integrations: Users express frustration over Toky's limited third-party integrations, particularly with popular CRM and helpdesk solutions. This lack of integration makes it difficult to streamline workflows and consolidate customer data.

Occasional Call Quality Issues: Some users report experiencing occasional call quality issues, such as dropped calls, jitter, and latency. These issues can be disruptive to business operations and negatively impact customer experience.

Mobile App Functionality: Users find the mobile app functionality to be somewhat limited compared to desktop versions. Certain features, such as call transfer and advanced call handling options, are either missing or less intuitive on the mobile app.

Ooma Office is a business phone system that has received positive user reviews over the past year. Users appreciate its ease of use, affordability, and feature-richness. One user commented, "Ooma Office is incredibly user-friendly. I was able to set it up and start using it within minutes." Another user praised its affordability, saying, "Ooma Office is a great value for the price. It offers all the features I need at a fraction of the cost of other business phone systems." In comparison to similar products, Ooma Office stands out for its differentiating factors. One of its key strengths is its cloud-based architecture, which eliminates the need for expensive hardware and maintenance. Additionally, Ooma Office offers a wide range of features, including call forwarding, voicemail, and video conferencing, which are not always available in competing products. These features are important for businesses of all sizes, as they can help improve communication and collaboration. Overall, Ooma Office is a well-rounded business phone system that is suitable for businesses of all sizes. Its ease of use, affordability, and feature-richness make it a great choice for businesses looking for a reliable and cost-effective communication solution.

User reviews from the past year suggest Toky is a bit of a mixed bag. While many appreciate its affordability and ease of use, particularly for small businesses dipping their toes into the world of VoIP, some have found its feature set a bit lacking compared to more established players like RingCentral or Dialpad. For example, users praise Toky's simple call forwarding and voicemail features, finding them intuitive and reliable. However, more advanced features like call analytics or CRM integrations seem to be where Toky falls short, leaving some users wanting more. Essentially, Toky seems best suited for small businesses or startups that prioritize simplicity and affordability over a vast array of features. If you're a larger company with complex communication needs, you might find yourself yearning for the robust functionality of Toky's more seasoned competitors.

Screenshots

Top Alternatives in Business Phone Systems

3CX

8x8

Bitrix24

CXone

Dialpad

Freshcaller

Fuze

GoToConnect

MiCloud Connect

Microsoft Teams

Nextiva

RingCentral

Vonage

Zoom

Related Categories

Auto Attendant Systems

Business Phone Service Providers

Call Tracking Software

Cloud PBX

Cloud Phone Systems

Conference Call Services

Conference Calling Software

PBX Phone Systems

Screen Sharing Software

SIP Clients

SIP Trunk Providers

Small Business Phone Systems

Virtual Phone Systems

VoIP Phone Service Providers

VoIP Phone Systems

VoIP Softphones

VoIP Software

Auto Dialer Software

Automatic Call Distribution Software

Call Center Scripting Software

Call Center Software

Call Center Software for Small Businesses

Call Monitoring Software

Call Recording Software

Computer Telephony Integration Software

IVR Systems

Predictive Dialer Software

Compare other software products using the SelectHub platform

Head-to-Head Comparison

Ooma Office VS 3CX

Ooma Office VS 8x8

Ooma Office VS Bitrix24

Ooma Office VS CXone

Ooma Office VS Dialpad

Ooma Office VS Freshcaller

Ooma Office VS Fuze

Ooma Office VS GoToConnect

Ooma Office VS MiCloud Connect

Ooma Office VS Microsoft Teams

FAQ

How can I do a in-depth comparison of Ooma Office and Toky? Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

What are the top-rated propducts for Business Phone Systems? Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

Which Business Phone Systems is rated the highest by users? Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

Is there a requirement template for Business Phone Systems? Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

WE DISTILL IT INTO REAL REQUIREMENTS, COMPARISON REPORTS, PRICE GUIDES and more...

SelectHub Products Reporting and Analytics

Build Your Requirements

SelectHub Products Cost and Pricing Guide

Get Your Free Comparison Report

Table settings

Expand all details

Expand all scores

Collapsed view

Priority order