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Vonage vs 8x8

Last Updated: November 18th, 2024

Our analysts compared Vonage vs 8x8 based on data from our 400+ point analysis of Business Phone Systems, user reviews and our own crowdsourced data from our free software selection platform.

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Product Basics

Vonage integrates phone systems onto both Mac and PC desktops to enable businesses to make calls, send texts, view client contact history, see missed calls and listen to voicemails — all through one single interface. With three-phone connectivity on one extension for seamless access, it provides local number porting, call logs, call queueing, paperless fax, voicemail to email and more. In addition to call monitoring for sales and customer service, it enables automated SMS generation, supporting the marketing lifecycle from lead collection to nurturing to conversion and feedback.

Integrating with Google Calendar, it provides audio and video conferencing on both desktop and mobile. Up to 100 attendees can attend meetings through their browsers, with chat and screen sharing options, without downloading any software. Up to 30 team members can attend conference calls through a password-protected, dedicated number at the click of a button.

8x8 is a unified communications as a service (UCaaS) system that provides cloud PBX functions like unlimited calling, SMS, automated call-attendant, call distribution, recording, three-way calling, visual voicemail and fax. In addition to utilizing its pre-designed meeting rooms, businesses can embed meetings with its Meetings-as-a-Service offering, Jitsi. It integrates with Microsoft Teams, Salesforce and ServiceNow seamlessly.

Its contact center enables omnichannel routing and effective customer engagement through speech and sentiment analysis and workforce management. Companies can establish a local presence through local phone porting with direct dialing across more than 120 countries. Teams can handle greater call volumes through even call distribution to employees for faster turnaround. It is HIPAA, FISMA SP 800-53 R4 and ISO 27001 certified for data governance compliance.

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Small

Medium

Large

Small

Medium

Large

Windows

Mac

Linux

Android

Chromebook

Windows

Mac

Linux

Android

Chromebook

Cloud

On-Premise

Mobile

Cloud

On-Premise

Mobile

Product Assistance

Documentation

In Person

Live Online

Videos

Webinars

Documentation

In Person

Live Online

Videos

Webinars

Phone

Chat

FAQ

Forum

Knowledge Base

24/7 Live Support

Phone

Chat

FAQ

Forum

Knowledge Base

24/7 Live Support

Product Insights

Enhanced Collaboration: Vonage seamlessly integrates with popular business tools like Salesforce and Microsoft Teams, enabling real-time communication and data sharing, fostering efficient teamwork and streamlined workflows.
Cost Savings: Vonage's flexible pricing plans and elimination of traditional phone line expenses significantly reduce communication costs, allowing businesses to allocate funds to other critical areas.
Increased Productivity: Vonage's user-friendly interface and advanced features, such as call forwarding, voicemail transcription, and video conferencing, empower employees to work more efficiently and effectively, maximizing productivity.
Improved Customer Experience: Vonage's customizable call routing and automated greetings ensure that customers are connected to the right person or department promptly, enhancing customer satisfaction and loyalty.
Scalability and Flexibility: Vonage's cloud-based platform allows businesses to easily scale their phone system as they grow, accommodating changing communication needs without the hassle of hardware upgrades or maintenance.
Enhanced Security: Vonage employs robust security measures, including encryption and fraud detection, to protect sensitive business data and ensure the privacy of communications.
Reliable and Redundant: Vonage's distributed network architecture and multiple data centers provide exceptional reliability and redundancy, ensuring uninterrupted communication even during outages or emergencies.
Mobility and Remote Work Support: Vonage's mobile app and desktop clients enable employees to stay connected and collaborate seamlessly from anywhere, empowering remote workforces and enhancing business continuity.
Analytics and Reporting: Vonage provides comprehensive analytics and reporting tools that empower businesses to track call performance, identify trends, and make data-driven decisions to optimize their communication strategies.
Dedicated Support: Vonage offers 24/7 technical support and dedicated account managers to ensure a smooth implementation and ongoing assistance, minimizing downtime and maximizing the value of the solution.

Enhanced Collaboration: 8x8's unified communications platform seamlessly integrates voice, video, chat, and file sharing, fostering real-time collaboration and breaking down communication barriers.
Increased Productivity: Automated call routing, voicemail transcription, and presence management streamline workflows, allowing employees to focus on high-value tasks and maximize productivity.
Improved Customer Experience: Omnichannel support, intelligent call routing, and personalized interactions empower businesses to deliver exceptional customer experiences that build loyalty and drive growth.
Cost Savings: 8x8's cloud-based model eliminates the need for expensive hardware and maintenance, reducing operational costs and providing a scalable solution for businesses of all sizes.
Scalability and Flexibility: 8x8's platform adapts to changing business needs, allowing companies to add or remove users, features, and locations with ease, ensuring a future-proof communication solution.
Mobility and Remote Work Support: 8x8's mobile app and desktop clients empower employees to stay connected and productive from anywhere, supporting remote work and flexible work arrangements.
Security and Compliance: 8x8 adheres to industry-leading security standards and complies with regulatory requirements, ensuring the protection of sensitive data and maintaining business continuity.
Analytics and Reporting: Comprehensive analytics and reporting tools provide valuable insights into communication patterns, performance metrics, and customer interactions, enabling data-driven decision-making and continuous improvement.

Gamification: Reward employees for achieving a goal. Create engaging activities using game elements, encourage the team, discourage negative behavior and promote altruism. Combine the contact center solution with gamification and the analytics of Salesforce to push the team. Maintain engagement through various tools and meet SLAs. Improve business efficiency, incentivize agents to fully leverage the CRM and transform business operations in the long run.
Conversation Analyzer: Integrate with the CRM or BI tool to facilitate quality management, compliance, coaching and more, boosting the overall customer experience. Display data in the CRM dashboards to promote the visual segment. Spotlight trends with voice call analysis, instantly identify insights and assess the team’s knowledge. Transcribe, tag and analyze customer conversations. Pair call recordings with transcripts for a better understanding of conversations.
Real-Time Dashboards: Monitor team and individual performances using custom-built dashboards. Log channel activity into Salesforce to obtain instant reviews and access comprehensive metrics within the Salesforce reporting solution. Get insights about the team’s activities and actions and access real-time and historical data.
Data Storage: Integrate the contact center solution with Salesforce as the primary data silo to access metrics, call recording links, speech analytics and more. Pair call recordings with transcripts and metrics and allow agents to gather a better understanding based on findings. Judge conversations against the KPIs and tightly secure data and backup material.
Analytics: Refer to the easy-to-use dashboards for quick insights. Visually organize and analyze client conversations using Einstein Analytics.
Email Management: Use omnichannel integration to boost the efficiency of teams skilled in both voice and digital. Considerably reduce complex administrative practices through a set of routing rules. Enable customers to enjoy a rich, integrated and consistent experience across channels of their choice.
LiveAgent Chat: Strengthen customer focus and facilitate personal customer attention. Allow agents to prepare in advance, save time and deliver an accurate response by employing a screen pop of any Salesforce object before accepting the chat. Route the bot conversation to the best agent available. Customize fields, ensure that chats get routed to the best-suited agents and quickly add the website chat button option.
Omni-Channel: Deliver a consistent customer experience across all Salesforce digital channels and unify all channels. Manage KPIs and uniformly empower both digital and voice agents. Access support for LiveAgent, webchat, live messages, SMS, video chat and others. Attain a quick updated view of customer engagements and access data to initiate personal responses. Share vital customer insights across channels and allow customers to enjoy self-service options and automated answers to questions asked.
Visual Engagement: Graduate to video and screen share from any channel. Access it on a laptop or mobile device and reduce AHT (Average Handling Time) for inbound interactions over any channel. Establish trust, leading to increased sales and customer satisfaction.
Webchat: Equip agents with the required tools. Allow agents to access comprehensive customer information while dealing with a request. Save time and enhance efficiency. Enable customers to interact with agents irrespective of the channel, device and channel provider used. Add the webchat code block to the website hassle-free.
Dialer Capabilities: Eliminate manual dialing and reduce the chances of misdialing. Use caller ID to present a local number, increase pick-up rates and make connections with potential clients. Automatically log all activities and call recordings. Make automatic decisions about call recordings. Allow reps to automatically leave a voicemail and get on another call without wasting time.
Global Voice Assurance: Move calls between regions and achieve balance in demand. Enable local voice traffic to reduce call charges. Use a local node for nearby calls irrespective of the location of agents or customers. Maintain call quality by tapping into local infrastructure. Use a single plan to distribute calls globally, saving time and delivering operational insights. Achieve the flexibility of switching between providers instantly.
AI Virtual Assistant: Put an end to robotic, non-connected conversations and access enhanced self-serve requests, better understanding and prompt actions.
Intelligent IVR: Remain better prepared to tackle customer needs. Process agentless card payments using the PCI-DSS solution and communicate directly with the payment gateway, reducing customer effort and maintaining data protection. Personalize IVR options and messages. Handle simple requests without agents and keep agents for dealing with more complicated queries.
Screen Recording: Integrate a CRM and capture multiple screens. Enjoy synchronized audio and video features. Identify and resolve agent productivity issues. Facilitate sharing agent behavior with the appropriate teams.
Call Recording: Ensure call recording even after transferring a call to a third party. Enable outbound call recordings and effortlessly access recordings when required. Save high costs by encrypting recordings through AES256. Safeguard recordings by storing them in the Vonage cloud.

All-in-One Communications: Connect employees and customers on a single app that offers all modes of communication including voice, video, chat and more. Reach customers located in over 120 countries with guaranteed uptime and voice quality. Full encryption with a large number of certifications ensures data remains secure.
Business Phone: Manage voice services utilizing Cloud PBX technologies.

Call Handling: Take control of calling productivity and privacy with caller ID, call blocking and do not disturb mode. Forward and transfer calls and create a virtual holding area for calls with Call Waiting and Call Parking. Three-way calling allows for three-party collaboration without any additional equipment or time restrictions.
Customer Experience: Use auto-attendant voice services to route calls, provide self-service options and choose music to play while callers are on hold. Call queues route customers to the appropriate resources.
Call Management: Balance employee workloads by evenly distributing calls. Monitor calls to ensure customer satisfaction and manage quality control. Assign employee roles and provide access to effective training resources.
Emergency Services: Remain in compliance with federal emergency dialing requirements and ensure emergency notifications are up-to-date.
Cost Center: Set up to five levels of hierarchy with site-based cost centers. Customize the structure of cost centers, payment methods and billing contacts.

Video Conferencing: Reach up to 100 participants in a single HD video conference call.

Backgrounds: Participants can blur the background of video calls or choose from a variety of backgrounds to create a personalized and professional setting.
Mobile Browser: From mobile devices, join video calls with the same quality as on desktops.
Host Controls: Lock meetings, create participant permissions and lobbies, and delegate hosts.
End-to-End Encryption: Only allow participants with a shared key to join the meeting.
Invite: Send invitations to a meeting from messages or allow participants to dial-in from more than 50 countries, from any of the included 11 toll-free numbers.
Record: Record meetings and calls to save to the cloud to reference at a later time or send to participants that did not attend.
Calendar: Schedule and send meeting invites directly from calendars using Google plug-ins and Microsoft add-ins.
Stream and Share: Live-stream a conference call on YouTube with an unlimited number of viewers allowed. Share Youtube videos and audio from a computer or browser tab in a meeting.
Analytics: View insights into meeting usage and adoption.
Languages: Available in 46 languages.

Team Chat: Instantly connect with anyone in the company’s global directory via one-on-one chat or with an entire team using team messaging capabilities. Securely share files with one or multiple members and create group chat rooms that are private, invite-only or public.
Contact Center: Connect with agents, employees and customers through the cloud contact center, with built-in omnichannel routing that provides digital and voice channel support, efficient routing and self-serve capabilities.
- Automatic Call Distribution (ACD): Provide customers with precise caller-to-agent matching by routing to the agent most adept to handling the customer issue at hand, who receives full access to the customer’s history to better assist them.
- Interactive Voice Response (IVR): Provide self-serve call responses using conversational AI technology. Analyze customer journeys by capturing insights via built-in analytical tools.
- Digital Channels: View all digital channels from one single interface, ensuring a seamless customer experience.
- Predictive Dialer: Define dialing strategies, create campaigns, actively manage agent answering processes and more.
- Quality Management: Analyze customer interactions to assess areas in which agents need additional training. Create forms, view scores and track each agent’s progress.
- Customer Surveys: Give customers the opportunity to provide feedback, giving insight into what agents can improve on for future customer interactions.
- Call and Screen Recording: Access recordings using a simple interface protected by authorized supervisor search, playback, archive retrieval and more. Monitor multiple agents at the same time in a single window.
- Payment Processing: Allow customers to securely send payments by directing calls to a specific payment interface. Customers have the ability to enter payment info directly into the phone system. IVR structure eliminates the need for live agent interaction with customers during the payment process.
APIs: Reach customers with industry-standard APIs that allow for extended functionality through SMS, chat apps, callstats and more.
SIP Trunking: Access better call quality using tier 1 carriers to give PSTN service replacements such as emergency services and shortcodes, provided in over 40 countries, and toll-free and local numbers available in over 90 countries.
Third Party App Integrations: Add popular applications such as Microsoft Teams, Salesforce, Google Workspace and more.

Product Ranking

#10

among all
Business Phone Systems

#13

among all
Business Phone Systems

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Analyst Rating Summary

100

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Collaboration

Integration & extensibility

Mobile features

Phone numbers

Security

Call coverage

Calling features

Collaboration

Mobile features

Phone numbers

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

Vonage

8x8

+ Add Product + Add Product

93%

100%

96%

100%

93%

100%

86%

14%

100%

Analyst Ratings for Technical Requirements Customize This Data Customize This Data

100%

User Sentiment Summary

84%

of users recommend this product

Vonage has a 'great' User Satisfaction Rating of 84% when considering 894 user reviews from 6 recognized software review sites.

79%

of users recommend this product

8x8 has a 'good' User Satisfaction Rating of 79% when considering 586 user reviews from 6 recognized software review sites.

4.1 (17)

4.0 (15)

4.3 (296)

4.2 (22)

4.07 (260)

3.96 (234)

4.0 (230)

3.8 (24)

4.6 (68)

4.2 (109)

4.4 (23)

3.8 (182)

Awards

Synopsis of User Ratings and Reviews

Seamless Integration: Vonage effortlessly integrates with popular business tools like Salesforce, Microsoft Teams, and Google Workspace, streamlining communication and boosting productivity.

Advanced Call Management: Manage incoming and outgoing calls efficiently with features like call forwarding, voicemail transcription, and customizable call routing, ensuring that every call is handled professionally.

Cost-Effective Solution: Vonage offers flexible pricing plans tailored to businesses of all sizes, providing a cost-effective alternative to traditional phone systems while delivering enterprise-grade features.

Reliable and Secure: Vonage's cloud-based platform ensures reliable call quality and robust security measures, protecting sensitive business communications and maintaining compliance.

Scalability and Flexibility: Vonage's scalable architecture allows businesses to easily adjust their phone system as their needs evolve, accommodating growth and changes in business operations.

Seamless Integration: 8x8 seamlessly integrates with popular business applications like Salesforce and Microsoft Teams, streamlining workflows and enhancing productivity.

Advanced Call Management: Advanced call routing, call forwarding, and voicemail features provide businesses with robust call management capabilities, ensuring efficient handling of customer interactions.

Remote Work Flexibility: 8x8's cloud-based platform enables employees to work remotely with ease, accessing all essential phone system features from anywhere with an internet connection.

Cost-Effective Solution: 8x8 offers flexible pricing plans tailored to businesses of all sizes, providing a cost-effective alternative to traditional phone systems.

Scalability and Reliability: 8x8's scalable platform can accommodate businesses of any size, ensuring reliable and uninterrupted communication services.

Enhanced Collaboration: 8x8's collaboration tools, such as video conferencing and instant messaging, foster seamless team communication and improve productivity.

Exceptional Customer Support: 8x8 provides dedicated customer support, ensuring prompt resolution of any technical issues or inquiries.

User-Friendly Interface: 8x8's intuitive user interface makes it easy for employees to navigate and utilize the system's features, minimizing training time and maximizing efficiency.

Limited Customization: Vonage offers a limited range of customization options, making it difficult for businesses to tailor the system to their specific needs.

Unreliable Call Quality: Users have reported frequent call drops, delays, and poor audio quality, which can disrupt business operations.

Complex User Interface: The Vonage user interface is often criticized for being cluttered and difficult to navigate, leading to frustration and wasted time.

Hidden Fees: Vonage has been known to charge additional fees for features that are considered standard in other business phone systems, such as call forwarding and voicemail.

Poor Customer Support: Users have complained about long wait times, unhelpful responses, and a lack of technical expertise from Vonage's customer support team.

Limited Customization: Users have reported difficulty in tailoring the system to their specific business needs, leading to a lack of flexibility.

Complex User Interface: The interface has been described as cluttered and unintuitive, making it challenging for users to navigate and manage the system efficiently.

Frequent Outages: Users have experienced unexpected system outages, resulting in disruptions to business operations and communication.

Poor Customer Support: Users have expressed dissatisfaction with the quality and responsiveness of customer support, making it difficult to resolve issues promptly.

High Costs: The cost of the system, including subscription fees and additional charges, has been a concern for some users.

Limited Integrations: The system's limited integration capabilities with other business applications have hindered its usefulness for users who rely on a connected ecosystem.

Security Concerns: Users have raised concerns about the security measures implemented in the system, particularly regarding data privacy and protection.

Lack of Advanced Features: The system may lack certain advanced features that are essential for businesses with complex communication needs, such as call recording, analytics, and advanced call routing.

Vonage is a popular business phone software that has received mixed reviews from users in the past year. Some users praise its ease of use, reliability, and feature-richness, while others criticize its occasional technical glitches and limited customization options. Compared to similar products like RingCentral and 8x8, Vonage is generally considered to be a solid choice for small businesses due to its affordable pricing and user-friendly interface. However, larger businesses may prefer the more advanced features and customization options offered by RingCentral or 8x8. One of Vonage's key strengths is its intuitive user interface, which makes it easy for even non-technical users to set up and use the software. Vonage also offers a wide range of features, including call forwarding, voicemail, video conferencing, and call analytics, which can be valuable for businesses of all sizes. Additionally, Vonage's reliability is generally good, with users reporting few outages or technical issues. However, Vonage does have some weaknesses. Some users have reported occasional technical glitches, such as dropped calls or delayed voicemails. Additionally, Vonage's customization options are somewhat limited, which may not be suitable for businesses with complex or specific needs. Finally, Vonage's pricing can be higher than some competitors, especially for larger businesses with multiple users. Overall, Vonage is a solid choice for small businesses looking for a user-friendly and reliable business phone software. However, larger businesses may prefer the more advanced features and customization options offered by RingCentral or 8x8.

8x8 is a business phone system that has received positive reviews from users in the past year. Many users praise its ease of use, reliability, and feature-richness. They also appreciate its ability to integrate with other business applications, such as CRM and ERP systems. 8x8 compares favorably to similar products in terms of its scalability, flexibility, and customer support. Its strengths include its cloud-based architecture, which makes it easy to deploy and manage, and its wide range of features, which can be customized to meet the needs of any business. However, some users have reported that 8x8 can be expensive, and that its customer support can be slow to respond at times. Overall, 8x8 is a well-rounded business phone system that is suitable for businesses of all sizes. It is particularly well-suited for businesses that need a scalable, flexible, and feature-rich solution. 8x8's differentiating factors include its focus on cloud-based solutions, its commitment to customer service, and its ability to integrate with other business applications. These factors are important because they allow businesses to take advantage of the latest technology, get the support they need, and streamline their operations. 8x8 is most suited for businesses that need a reliable, scalable, and feature-rich business phone system. It is also a good choice for businesses that want to integrate their phone system with other business applications.

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FAQ

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