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Vonage vs Freshcaller

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Our analysts compared Vonage vs Freshcaller based on data from our 400+ point analysis of Business Phone Systems, user reviews and our own crowdsourced data from our free software selection platform.

Overview Pricing Benefits & Features Analyst Ratings Comparison Charts User Ratings Analyst Summary Screenshots
Vonage Software Tool
SelectHub Award Winner
Freshcaller Software Tool
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Product Basics

Analyst Rating

97 Detailed Analysis

User Sentiment

Great User Sentiment (894 Reviews)

Analyst Rating

78 Detailed Analysis

User Sentiment

Great User Sentiment (159 Reviews)
Vonage integrates phone systems onto both Mac and PC desktops to enable businesses to make calls, send texts, view client contact history, see missed calls and listen to voicemails — all through one single interface. With three-phone connectivity on one extension for seamless access, it provides local number porting, call logs, call queueing, paperless fax, voicemail to email and more. In addition to call monitoring for sales and customer service, it enables automated SMS generation, supporting the marketing lifecycle from lead collection to nurturing to conversion and feedback.

Integrating with Google Calendar, it provides audio and video conferencing on both desktop and mobile. Up to 100 attendees can attend meetings through their browsers, with chat and screen sharing options, without downloading any software. Up to 30 team members can attend conference calls through a password-protected, dedicated number at the click of a button.
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Freshcaller is a modern phone system that allows businesses to connect and collaborate quickly and at cost-effective prices. The cloud-based software is easy-to-use and offers a wide array of phone functionalities, including automatic call distributor, IVR, customizable voicemails, service level monitoring and more.

It’s ideal for HR teams, IT and customer support. The platform sets up call centers quickly, without heavy investments. Smooth functioning depends on only a web browser and a working internet connection.
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Windows
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Android
Chromebook
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Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Enhanced Collaboration: Vonage seamlessly integrates with popular business tools like Salesforce and Microsoft Teams, enabling real-time communication and data sharing, fostering efficient teamwork and streamlined workflows.
  • Cost Savings: Vonage's flexible pricing plans and elimination of traditional phone line expenses significantly reduce communication costs, allowing businesses to allocate funds to other critical areas.
  • Increased Productivity: Vonage's user-friendly interface and advanced features, such as call forwarding, voicemail transcription, and video conferencing, empower employees to work more efficiently and effectively, maximizing productivity.
  • Improved Customer Experience: Vonage's customizable call routing and automated greetings ensure that customers are connected to the right person or department promptly, enhancing customer satisfaction and loyalty.
  • Scalability and Flexibility: Vonage's cloud-based platform allows businesses to easily scale their phone system as they grow, accommodating changing communication needs without the hassle of hardware upgrades or maintenance.
  • Enhanced Security: Vonage employs robust security measures, including encryption and fraud detection, to protect sensitive business data and ensure the privacy of communications.
  • Reliable and Redundant: Vonage's distributed network architecture and multiple data centers provide exceptional reliability and redundancy, ensuring uninterrupted communication even during outages or emergencies.
  • Mobility and Remote Work Support: Vonage's mobile app and desktop clients enable employees to stay connected and collaborate seamlessly from anywhere, empowering remote workforces and enhancing business continuity.
  • Analytics and Reporting: Vonage provides comprehensive analytics and reporting tools that empower businesses to track call performance, identify trends, and make data-driven decisions to optimize their communication strategies.
  • Dedicated Support: Vonage offers 24/7 technical support and dedicated account managers to ensure a smooth implementation and ongoing assistance, minimizing downtime and maximizing the value of the solution.
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  • Improved Customer Experience: Freshcaller enables businesses to provide a seamless and efficient customer service experience, reducing wait times and ensuring queries are resolved promptly.
  • Cost Efficiency: By leveraging cloud-based technology, Freshcaller eliminates the need for expensive hardware and maintenance, significantly reducing operational costs.
  • Scalability: Easily scale your phone system as your business grows, adding new lines and features without the need for complex installations or additional infrastructure.
  • Global Reach: Freshcaller supports international numbers and call routing, allowing businesses to expand their reach and cater to a global customer base effortlessly.
  • Enhanced Team Collaboration: Features like call conferencing and call transfer facilitate better communication and collaboration among team members, improving overall productivity.
  • Data-Driven Insights: Access detailed call analytics and reports to gain insights into call volumes, durations, and agent performance, enabling data-driven decision-making.
  • Flexibility and Mobility: With Freshcaller, employees can make and receive calls from anywhere using their mobile devices, ensuring business continuity and flexibility.
  • Customizable Call Flows: Design and implement custom call flows to route calls efficiently based on business needs, ensuring callers reach the right department or agent quickly.
  • Integration Capabilities: Seamlessly integrate Freshcaller with other business tools like CRM systems, enhancing workflow efficiency and providing a unified view of customer interactions.
  • Enhanced Security: Freshcaller employs robust security measures to protect sensitive customer data and ensure compliance with industry standards and regulations.
  • 24/7 Support: Benefit from round-the-clock customer support to resolve any issues promptly, ensuring minimal disruption to your business operations.
  • Reduced Downtime: With a reliable cloud infrastructure, Freshcaller ensures high availability and minimal downtime, keeping your business communications running smoothly.
  • Easy Setup and Management: The intuitive interface and straightforward setup process allow businesses to get started quickly without the need for extensive technical expertise.
  • Improved Agent Performance: Monitor and evaluate agent performance through call recordings and real-time analytics, providing opportunities for training and improvement.
  • Personalized Customer Interactions: Utilize caller ID and customer information to personalize interactions, enhancing customer satisfaction and loyalty.
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  • Gamification: Reward employees for achieving a goal. Create engaging activities using game elements, encourage the team, discourage negative behavior and promote altruism. Combine the contact center solution with gamification and the analytics of Salesforce to push the team. Maintain engagement through various tools and meet SLAs. Improve business efficiency, incentivize agents to fully leverage the CRM and transform business operations in the long run.
  • Conversation Analyzer: Integrate with the CRM or BI tool to facilitate quality management, compliance, coaching and more, boosting the overall customer experience. Display data in the CRM dashboards to promote the visual segment. Spotlight trends with voice call analysis, instantly identify insights and assess the team’s knowledge. Transcribe, tag and analyze customer conversations. Pair call recordings with transcripts for a better understanding of conversations.
  • Real-Time Dashboards: Monitor team and individual performances using custom-built dashboards. Log channel activity into Salesforce to obtain instant reviews and access comprehensive metrics within the Salesforce reporting solution. Get insights about the team’s activities and actions and access real-time and historical data.
  • Data Storage: Integrate the contact center solution with Salesforce as the primary data silo to access metrics, call recording links, speech analytics and more. Pair call recordings with transcripts and metrics and allow agents to gather a better understanding based on findings. Judge conversations against the KPIs and tightly secure data and backup material. 
  • Analytics: Refer to the easy-to-use dashboards for quick insights. Visually organize and analyze client conversations using Einstein Analytics.
  • Email Management: Use omnichannel integration to boost the efficiency of teams skilled in both voice and digital. Considerably reduce complex administrative practices through a set of routing rules. Enable customers to enjoy a rich, integrated and consistent experience across channels of their choice.
  • LiveAgent Chat: Strengthen customer focus and facilitate personal customer attention. Allow agents to prepare in advance, save time and deliver an accurate response by employing a screen pop of any Salesforce object before accepting the chat. Route the bot conversation to the best agent available. Customize fields, ensure that chats get routed to the best-suited agents and quickly add the website chat button option.
  • Omni-Channel: Deliver a consistent customer experience across all Salesforce digital channels and unify all channels. Manage KPIs and uniformly empower both digital and voice agents. Access support for LiveAgent, webchat, live messages, SMS, video chat and others. Attain a quick updated view of customer engagements and access data to initiate personal responses. Share vital customer insights across channels and allow customers to enjoy self-service options and automated answers to questions asked.
  • Visual Engagement: Graduate to video and screen share from any channel. Access it on a laptop or mobile device and reduce AHT (Average Handling Time) for inbound interactions over any channel. Establish trust, leading to increased sales and customer satisfaction.
  • Webchat: Equip agents with the required tools. Allow agents to access comprehensive customer information while dealing with a request. Save time and enhance efficiency. Enable customers to interact with agents irrespective of the channel, device and channel provider used. Add the webchat code block to the website hassle-free.
  • Dialer Capabilities: Eliminate manual dialing and reduce the chances of misdialing. Use caller ID to present a local number, increase pick-up rates and make connections with potential clients. Automatically log all activities and call recordings. Make automatic decisions about call recordings. Allow reps to automatically leave a voicemail and get on another call without wasting time.
  • Global Voice Assurance: Move calls between regions and achieve balance in demand. Enable local voice traffic to reduce call charges. Use a local node for nearby calls irrespective of the location of agents or customers. Maintain call quality by tapping into local infrastructure. Use a single plan to distribute calls globally, saving time and delivering operational insights. Achieve the flexibility of switching between providers instantly.
  • AI Virtual Assistant: Put an end to robotic, non-connected conversations and access enhanced self-serve requests, better understanding and prompt actions.
  • Intelligent IVR: Remain better prepared to tackle customer needs. Process agentless card payments using the PCI-DSS solution and communicate directly with the payment gateway, reducing customer effort and maintaining data protection. Personalize IVR options and messages. Handle simple requests without agents and keep agents for dealing with more complicated queries.
  • Screen Recording: Integrate a CRM and capture multiple screens. Enjoy synchronized audio and video features. Identify and resolve agent productivity issues. Facilitate sharing agent behavior with the appropriate teams.
  • Call Recording: Ensure call recording even after transferring a call to a third party. Enable outbound call recordings and effortlessly access recordings when required. Save high costs by encrypting recordings through AES256. Safeguard recordings by storing them in the Vonage cloud.
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  • Local Numbers: Expand business operations to different locations without making infrastructural investments. Cut down on costs and get featured in local directories. Enhance approachability by using local numbers. Mask primary business numbers and manage calls on a single number.
  • Toll-Free Numbers: Provide a free number to customers making it convenient for them and encourage more calls. Use easy to remember vanity numbers to ensure a higher recall value, leading to improved sales. Allow customers to contact the organization from across the globe.
  • Call-Masking: Increase familiarity among customers by masking helpline numbers with a local number. Buy phone numbers for over 40 countries. Distribute incoming calls and route them to the appropriate agents.
  • Number Porting: Allow quick number porting and retain old phone numbers. Access functions such as routing capabilities, Interactive Voice Response (IVR), call transfers and more. Connect with clients seamlessly with no service-related issues. Port numbers without extra costs.
  • Bring Your Own Carrier: Select a phone number carrier that is best suited for business needs. Access features including, IVR, callbacks, voicebots, intelligent call routing and more. Eliminate the hassles involved in shifting carriers to access cloud telephony system functions. Pay only for what you use.
  • Voicemail: Avoid missing any incoming calls by directing messages to the voicemail. Customize voicemail greetings, instruct callers on what to mention in the voicemail to help them feel heard even if they don’t reach a team member. Access voicemails whenever required.
  • Set Business Hours: Route phone conversations to the appropriate teams based on work schedules. Include break timings to get a clearer picture of phone operations. Alter call routings based on call volumes. Use automatic call routing to manage calls globally.
  • Multiple-Level IVR System: Segment incoming calls and resolve caller queries by routing calls to the appropriate team using IVR. Collect feedback quickly via IVR surveys. Get valuable input from callers and improve customer satisfaction.
  • Shared Call Appearance: Assign one number to various devices. Allow users to contact one central number to resolve issues. Don’t get tied to one location. Simplify call handling and allow any agent to take incoming calls. Increase call visibility and enhance team collaboration by providing one number to the entire team.
  • Power Dialer: Reduce manual effort and improve efficiency. Allow sales representatives to connect rates without wasting time in copy-pasting numbers. Reach out quickly to the SalesForce contacts. Manage and monitor the outbound calling list.
  • Call Lifecycle: Capture approximately 50 events related to both outgoing and incoming calls. Get visibility into the complete life cycle of customers. Attain information about call handling time, call duration and more. Analyze the efficiency of wait queues and use the data to improve the call flows. Evaluate and keep a tab on agent performance.
  • Call Queue Management: Reduce the number of missed calls. Decrease the number of call abandonment cases by using the callback option. Enable equal call distribution and ensure team organization.
  • Automatic Call Distribution: Route calls to the appropriate agents instantly, resulting in fewer escalations. Focus more on attending calls and resolving customer queries rather than transferring calls.
  • Reporting: Allow the phone team to analyze the working and health of the call center successfully. Identify trends and employ measures to improve customer satisfaction. Obtain a thorough understanding of hold time, average talk time, number of call transfers and more. Download a detailed call summary report including all the incoming and outgoing calls and evaluate the performance of all team members.
  • Service Level Monitoring: Manage customer experience from anywhere. Monitor global service levels and supervise teams virtually. Identify the groups or queues that do not maintain the targets, understanding the root cause of issues within the call center.
  • Call Notes: Capture important information during calls. Attach call notes to call transfers and effortlessly transfer conversation contexts. Analyze calls and the quality of conversations.
  • Click to Call: Identify phone numbers automatically on any website. Make outbound calls quickly. Disable the click-to-call functionality on particular pages if required. Access call details in the Call Metrics tab. Avoid time wasted on dialing every phone number manually. Eliminate the possibility of dialing wrong numbers.
  • After Call Work: Document every customer interaction and follow up on client requirements after every call, cutting down on the need to juggle calls continuously. Monitor agent calls and provide the necessary feedback.
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Product Ranking

#10

among all
Business Phone Systems

#64

among all
Business Phone Systems

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Analyst Rating Summary

97
78
94
71
96
84
100
52
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Collaboration
Integration & extensibility
Mobile features
Phone numbers
Security
Phone numbers
Security
Voice intelligence & analytics
Phone system
Voicemail & messaging

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

Vonage
Freshcaller
+ Add Product + Add Product
Call Coverage Calling Features Collaboration Mobile Features Phone Numbers Phone System Voice Intelligence & Analytics Voicemail & Messaging 94 96 100 100 100 93 93 100 71 84 52 47 100 87 95 86 0 25 50 75 100
93%
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31%
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4%
84%
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16%
100%
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50%
7%
43%
100%
0%
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100%
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100%
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93%
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7%
85%
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15%
86%
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14%
86%
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100%
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71%
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

100%
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80%
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User Sentiment Summary

Great User Sentiment 894 reviews
Great User Sentiment 159 reviews
84%
of users recommend this product

Vonage has a 'great' User Satisfaction Rating of 84% when considering 894 user reviews from 6 recognized software review sites.

80%
of users recommend this product

Freshcaller has a 'great' User Satisfaction Rating of 80% when considering 159 user reviews from 3 recognized software review sites.

4.1 (17)
n/a
4.3 (296)
4.1 (117)
4.07 (260)
n/a
4.0 (230)
3.8 (27)
4.6 (68)
n/a
4.4 (23)
3.4 (15)

Awards

SelectHub research analysts have evaluated Vonage and concluded it earns best-in-class honors for Collaboration.

Collaboration Award

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Synopsis of User Ratings and Reviews

Seamless Integration: Vonage effortlessly integrates with popular business tools like Salesforce, Microsoft Teams, and Google Workspace, streamlining communication and boosting productivity.
Advanced Call Management: Manage incoming and outgoing calls efficiently with features like call forwarding, voicemail transcription, and customizable call routing, ensuring that every call is handled professionally.
Cost-Effective Solution: Vonage offers flexible pricing plans tailored to businesses of all sizes, providing a cost-effective alternative to traditional phone systems while delivering enterprise-grade features.
Reliable and Secure: Vonage's cloud-based platform ensures reliable call quality and robust security measures, protecting sensitive business communications and maintaining compliance.
Scalability and Flexibility: Vonage's scalable architecture allows businesses to easily adjust their phone system as their needs evolve, accommodating growth and changes in business operations.
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Solid Call Quality: Users consistently praise Freshcaller for its reliable call quality, noting clear audio and minimal dropped calls, which are essential for professional communication.
Easy to Use Interface: Many users find Freshcaller's interface intuitive and easy to navigate, making it simple to manage calls, set up call flows, and access features without extensive training or technical expertise.
Useful Collaboration Features: Freshcaller offers features like call transfer, call conferencing, and shared call notes, which can enhance team collaboration and streamline communication within a business.
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Limited Customization: Vonage offers a limited range of customization options, making it difficult for businesses to tailor the system to their specific needs.
Unreliable Call Quality: Users have reported frequent call drops, delays, and poor audio quality, which can disrupt business operations.
Complex User Interface: The Vonage user interface is often criticized for being cluttered and difficult to navigate, leading to frustration and wasted time.
Hidden Fees: Vonage has been known to charge additional fees for features that are considered standard in other business phone systems, such as call forwarding and voicemail.
Poor Customer Support: Users have complained about long wait times, unhelpful responses, and a lack of technical expertise from Vonage's customer support team.
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Reliability Issues: Users have reported frequent call drops and connectivity problems, leading to frustration and disruption of business operations.
Limited Features: Some users find Freshcaller lacking advanced features commonly found in other business phone systems, such as detailed call analytics or integrations with specific CRM software.
Customer Support Concerns: There have been complaints about the responsiveness and effectiveness of Freshcaller's customer support, leaving users feeling unsupported when encountering technical difficulties.
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Vonage is a popular business phone software that has received mixed reviews from users in the past year. Some users praise its ease of use, reliability, and feature-richness, while others criticize its occasional technical glitches and limited customization options. Compared to similar products like RingCentral and 8x8, Vonage is generally considered to be a solid choice for small businesses due to its affordable pricing and user-friendly interface. However, larger businesses may prefer the more advanced features and customization options offered by RingCentral or 8x8. One of Vonage's key strengths is its intuitive user interface, which makes it easy for even non-technical users to set up and use the software. Vonage also offers a wide range of features, including call forwarding, voicemail, video conferencing, and call analytics, which can be valuable for businesses of all sizes. Additionally, Vonage's reliability is generally good, with users reporting few outages or technical issues. However, Vonage does have some weaknesses. Some users have reported occasional technical glitches, such as dropped calls or delayed voicemails. Additionally, Vonage's customization options are somewhat limited, which may not be suitable for businesses with complex or specific needs. Finally, Vonage's pricing can be higher than some competitors, especially for larger businesses with multiple users. Overall, Vonage is a solid choice for small businesses looking for a user-friendly and reliable business phone software. However, larger businesses may prefer the more advanced features and customization options offered by RingCentral or 8x8.

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Is Freshcaller a breath of fresh air in the world of business phone systems? User reviews from the past year suggest that it might be, but it's not without its quirks. Many users praise Freshcaller for its user-friendly interface, finding it a breeze to set up and navigate compared to more complex systems like RingCentral or Dialpad. This ease of use is particularly valuable for smaller teams or businesses new to VoIP, as it allows them to hit the ground running without a steep learning curve. However, some users find Freshcaller's feature set to be somewhat limited, especially when compared to industry heavyweights. For instance, while it offers basic call center features like call queues and IVR, it lacks more advanced functionalities such as comprehensive analytics and integrations with popular CRM platforms. This makes Freshcaller a good fit for businesses with straightforward phone needs, but perhaps not ideal for those requiring a more robust, feature-rich solution. Ultimately, Freshcaller seems best suited for small to medium-sized businesses that prioritize simplicity and ease of use over a vast array of advanced features. It's a solid, no-frills option for those who just need a reliable and user-friendly business phone system without the bells and whistles.

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Screenshots

Top Alternatives in Business Phone Systems

3CX
8x8
Bitrix24
CXone
Dialpad
Freshcaller
Fuze
GoToConnect
MiCloud Connect
Microsoft Teams
Nextiva
Ooma Office
RingCentral
Zoom

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Head-to-Head Comparison

Vonage VS 3CX
Vonage VS 8x8
Vonage VS Bitrix24
Vonage VS CXone
Vonage VS Dialpad
Vonage VS Freshcaller
Vonage VS Fuze
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