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Vonage vs MiCloud Connect

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Our analysts compared Vonage vs MiCloud Connect based on data from our 400+ point analysis of Business Phone Systems, user reviews and our own crowdsourced data from our free software selection platform.

Overview Pricing Benefits & Features Analyst Ratings Comparison Charts User Ratings Analyst Summary Screenshots
Vonage Software Tool
SelectHub Award Winner
MiCloud Connect Software Tool
SelectHub Award Winner
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Product Basics

Analyst Rating

97 Detailed Analysis

User Sentiment

Great User Sentiment (894 Reviews)

Analyst Rating

98 Detailed Analysis

User Sentiment

Good User Sentiment (607 Reviews)
Vonage integrates phone systems onto both Mac and PC desktops to enable businesses to make calls, send texts, view client contact history, see missed calls and listen to voicemails — all through one single interface. With three-phone connectivity on one extension for seamless access, it provides local number porting, call logs, call queueing, paperless fax, voicemail to email and more. In addition to call monitoring for sales and customer service, it enables automated SMS generation, supporting the marketing lifecycle from lead collection to nurturing to conversion and feedback.

Integrating with Google Calendar, it provides audio and video conferencing on both desktop and mobile. Up to 100 attendees can attend meetings through their browsers, with chat and screen sharing options, without downloading any software. Up to 30 team members can attend conference calls through a password-protected, dedicated number at the click of a button.
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MiCloud Connect is an all-in-one cloud communications platform. It helps manage business calls, video and audio conferencing, chats, screen sharing and more. This solution allows the workforce to remain productive regardless of location.

The fully-featured cloud-based suite has intuitive interfaces so users can interact with one another effortlessly. This software provides access to essential telephony features with contact management, call routing and integrated voice. It brings teams together using collaboration tools. Additionally, you can keep all conversations in one place and have maintenance and updates managed for you.
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Windows
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Chromebook
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Linux
Android
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On-Premise
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On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
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Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
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Chat
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24/7 Live Support

Product Insights

  • Enhanced Collaboration: Vonage seamlessly integrates with popular business tools like Salesforce and Microsoft Teams, enabling real-time communication and data sharing, fostering efficient teamwork and streamlined workflows.
  • Cost Savings: Vonage's flexible pricing plans and elimination of traditional phone line expenses significantly reduce communication costs, allowing businesses to allocate funds to other critical areas.
  • Increased Productivity: Vonage's user-friendly interface and advanced features, such as call forwarding, voicemail transcription, and video conferencing, empower employees to work more efficiently and effectively, maximizing productivity.
  • Improved Customer Experience: Vonage's customizable call routing and automated greetings ensure that customers are connected to the right person or department promptly, enhancing customer satisfaction and loyalty.
  • Scalability and Flexibility: Vonage's cloud-based platform allows businesses to easily scale their phone system as they grow, accommodating changing communication needs without the hassle of hardware upgrades or maintenance.
  • Enhanced Security: Vonage employs robust security measures, including encryption and fraud detection, to protect sensitive business data and ensure the privacy of communications.
  • Reliable and Redundant: Vonage's distributed network architecture and multiple data centers provide exceptional reliability and redundancy, ensuring uninterrupted communication even during outages or emergencies.
  • Mobility and Remote Work Support: Vonage's mobile app and desktop clients enable employees to stay connected and collaborate seamlessly from anywhere, empowering remote workforces and enhancing business continuity.
  • Analytics and Reporting: Vonage provides comprehensive analytics and reporting tools that empower businesses to track call performance, identify trends, and make data-driven decisions to optimize their communication strategies.
  • Dedicated Support: Vonage offers 24/7 technical support and dedicated account managers to ensure a smooth implementation and ongoing assistance, minimizing downtime and maximizing the value of the solution.
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  • Seamless Collaboration: MiCloud Connect integrates with your existing business tools, enabling seamless communication and collaboration across teams and departments.
  • Enhanced Productivity: Streamline workflows with automated call routing, voicemail transcription, and presence management, freeing up your team to focus on high-value tasks.
  • Cost Savings: Reduce telephony expenses with flexible pricing plans, eliminating the need for expensive hardware and maintenance costs.
  • Improved Customer Experience: Provide exceptional customer service with personalized call handling, call queues, and interactive voice response (IVR) systems.
  • Scalability and Flexibility: MiCloud Connect adapts to your growing business needs, allowing you to add or remove users and features as required.
  • Reliable and Secure: Benefit from enterprise-grade reliability and security measures, ensuring uninterrupted communication and data protection.
  • Mobile Integration: Stay connected on the go with the MiCloud Connect mobile app, enabling you to make and receive calls, access voicemail, and collaborate with colleagues from anywhere.
  • Advanced Analytics: Gain valuable insights into call patterns, customer interactions, and team performance with robust analytics and reporting tools.
  • Personalized Experience: Customize your MiCloud Connect system to meet your specific business requirements, tailoring call flows, greetings, and voicemail messages.
  • Expert Support: Access dedicated technical support and account management to ensure a smooth implementation and ongoing assistance.
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  • Gamification: Reward employees for achieving a goal. Create engaging activities using game elements, encourage the team, discourage negative behavior and promote altruism. Combine the contact center solution with gamification and the analytics of Salesforce to push the team. Maintain engagement through various tools and meet SLAs. Improve business efficiency, incentivize agents to fully leverage the CRM and transform business operations in the long run.
  • Conversation Analyzer: Integrate with the CRM or BI tool to facilitate quality management, compliance, coaching and more, boosting the overall customer experience. Display data in the CRM dashboards to promote the visual segment. Spotlight trends with voice call analysis, instantly identify insights and assess the team’s knowledge. Transcribe, tag and analyze customer conversations. Pair call recordings with transcripts for a better understanding of conversations.
  • Real-Time Dashboards: Monitor team and individual performances using custom-built dashboards. Log channel activity into Salesforce to obtain instant reviews and access comprehensive metrics within the Salesforce reporting solution. Get insights about the team’s activities and actions and access real-time and historical data.
  • Data Storage: Integrate the contact center solution with Salesforce as the primary data silo to access metrics, call recording links, speech analytics and more. Pair call recordings with transcripts and metrics and allow agents to gather a better understanding based on findings. Judge conversations against the KPIs and tightly secure data and backup material. 
  • Analytics: Refer to the easy-to-use dashboards for quick insights. Visually organize and analyze client conversations using Einstein Analytics.
  • Email Management: Use omnichannel integration to boost the efficiency of teams skilled in both voice and digital. Considerably reduce complex administrative practices through a set of routing rules. Enable customers to enjoy a rich, integrated and consistent experience across channels of their choice.
  • LiveAgent Chat: Strengthen customer focus and facilitate personal customer attention. Allow agents to prepare in advance, save time and deliver an accurate response by employing a screen pop of any Salesforce object before accepting the chat. Route the bot conversation to the best agent available. Customize fields, ensure that chats get routed to the best-suited agents and quickly add the website chat button option.
  • Omni-Channel: Deliver a consistent customer experience across all Salesforce digital channels and unify all channels. Manage KPIs and uniformly empower both digital and voice agents. Access support for LiveAgent, webchat, live messages, SMS, video chat and others. Attain a quick updated view of customer engagements and access data to initiate personal responses. Share vital customer insights across channels and allow customers to enjoy self-service options and automated answers to questions asked.
  • Visual Engagement: Graduate to video and screen share from any channel. Access it on a laptop or mobile device and reduce AHT (Average Handling Time) for inbound interactions over any channel. Establish trust, leading to increased sales and customer satisfaction.
  • Webchat: Equip agents with the required tools. Allow agents to access comprehensive customer information while dealing with a request. Save time and enhance efficiency. Enable customers to interact with agents irrespective of the channel, device and channel provider used. Add the webchat code block to the website hassle-free.
  • Dialer Capabilities: Eliminate manual dialing and reduce the chances of misdialing. Use caller ID to present a local number, increase pick-up rates and make connections with potential clients. Automatically log all activities and call recordings. Make automatic decisions about call recordings. Allow reps to automatically leave a voicemail and get on another call without wasting time.
  • Global Voice Assurance: Move calls between regions and achieve balance in demand. Enable local voice traffic to reduce call charges. Use a local node for nearby calls irrespective of the location of agents or customers. Maintain call quality by tapping into local infrastructure. Use a single plan to distribute calls globally, saving time and delivering operational insights. Achieve the flexibility of switching between providers instantly.
  • AI Virtual Assistant: Put an end to robotic, non-connected conversations and access enhanced self-serve requests, better understanding and prompt actions.
  • Intelligent IVR: Remain better prepared to tackle customer needs. Process agentless card payments using the PCI-DSS solution and communicate directly with the payment gateway, reducing customer effort and maintaining data protection. Personalize IVR options and messages. Handle simple requests without agents and keep agents for dealing with more complicated queries.
  • Screen Recording: Integrate a CRM and capture multiple screens. Enjoy synchronized audio and video features. Identify and resolve agent productivity issues. Facilitate sharing agent behavior with the appropriate teams.
  • Call Recording: Ensure call recording even after transferring a call to a third party. Enable outbound call recordings and effortlessly access recordings when required. Save high costs by encrypting recordings through AES256. Safeguard recordings by storing them in the Vonage cloud.
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  • Apps: Access the mobile apps on computers, Mac, Android and iOS devices.
  • Conferencing: Access video and audio sharing options with screen-sharing and agenda tracker functionalities.
  • Participant Management: Make participant-related changes as per requirements including, adding attendees, putting them on mute and more.
  • Access Contacts: View contacts easily and group them. Sift the important or favorite contacts by adding a star to them.
  • Call Handling: Enable call routing based on availability.
  • Voicemail: Access voicemails with one click or enable transcriptions to be sent to the email address.
  • Call Transfer: Transfer calls to users with consultative, blind and whisper abilities. Send calls to an intercom or mailbox.
  • Call Management: Put calls on hold, park or unpark calls or pick them up by extension.
  • Phone Routing: Route calls successfully to the softphone, desk phone, mobile app or mobile number.
  • Phone Management: Manage device settings, such as wallpaper, voicemail, ringtone and more.
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Product Ranking

#10

among all
Business Phone Systems

#96

among all
Business Phone Systems

Find out who the leaders are

Analyst Rating Summary

97
98
94
100
96
98
100
97
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Collaboration
Integration & extensibility
Mobile features
Phone numbers
Security
Call coverage
Integration & extensibility
Mobile features
Phone numbers
Voice intelligence & analytics

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

Vonage
MiCloud Connect
+ Add Product + Add Product
Call Coverage Calling Features Collaboration Mobile Features Phone Numbers Phone System Voice Intelligence & Analytics Voicemail & Messaging 94 96 100 100 100 93 93 100 100 98 97 100 100 96 100 100 0 25 50 75 100
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

100%
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67%
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33%

User Sentiment Summary

Great User Sentiment 894 reviews
Good User Sentiment 607 reviews
84%
of users recommend this product

Vonage has a 'great' User Satisfaction Rating of 84% when considering 894 user reviews from 6 recognized software review sites.

78%
of users recommend this product

MiCloud Connect has a 'good' User Satisfaction Rating of 78% when considering 607 user reviews from 4 recognized software review sites.

4.1 (17)
n/a
4.3 (296)
3.8 (217)
4.07 (260)
n/a
4.0 (230)
4.2 (248)
4.6 (68)
4.0 (30)
4.4 (23)
3.4 (112)

Awards

SelectHub research analysts have evaluated Vonage and concluded it earns best-in-class honors for Collaboration.

Collaboration Award

SelectHub research analysts have evaluated MiCloud Connect and concluded it earns best-in-class honors for Voice intelligence & analytics.

Voice intelligence & analytics Award

Synopsis of User Ratings and Reviews

Seamless Integration: Vonage effortlessly integrates with popular business tools like Salesforce, Microsoft Teams, and Google Workspace, streamlining communication and boosting productivity.
Advanced Call Management: Manage incoming and outgoing calls efficiently with features like call forwarding, voicemail transcription, and customizable call routing, ensuring that every call is handled professionally.
Cost-Effective Solution: Vonage offers flexible pricing plans tailored to businesses of all sizes, providing a cost-effective alternative to traditional phone systems while delivering enterprise-grade features.
Reliable and Secure: Vonage's cloud-based platform ensures reliable call quality and robust security measures, protecting sensitive business communications and maintaining compliance.
Scalability and Flexibility: Vonage's scalable architecture allows businesses to easily adjust their phone system as their needs evolve, accommodating growth and changes in business operations.
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Seamless Integration: Effortlessly connect with other MiCloud services, such as MiTeam Meetings and MiCollab, for a unified communications experience.
Enhanced Collaboration: Foster teamwork with features like instant messaging, file sharing, and video conferencing, all within a single platform.
Scalability and Flexibility: Easily adjust your phone system to meet changing business needs, adding or removing users as required.
Cost Savings: Reduce expenses with a cloud-based solution that eliminates the need for on-premises hardware and maintenance.
Improved Customer Service: Provide exceptional customer experiences with features like call routing, call queues, and voicemail-to-email.
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Limited Customization: Vonage offers a limited range of customization options, making it difficult for businesses to tailor the system to their specific needs.
Unreliable Call Quality: Users have reported frequent call drops, delays, and poor audio quality, which can disrupt business operations.
Complex User Interface: The Vonage user interface is often criticized for being cluttered and difficult to navigate, leading to frustration and wasted time.
Hidden Fees: Vonage has been known to charge additional fees for features that are considered standard in other business phone systems, such as call forwarding and voicemail.
Poor Customer Support: Users have complained about long wait times, unhelpful responses, and a lack of technical expertise from Vonage's customer support team.
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Limited Customization: MiCloud Connect offers limited customization options, making it difficult for businesses to tailor the system to their specific needs.
Integration Challenges: Integrating MiCloud Connect with other business applications can be complex and time-consuming, leading to disruptions in workflow.
Scalability Concerns: As businesses grow, MiCloud Connect may struggle to scale effectively, potentially hindering communication and collaboration.
Costly Add-Ons: Essential features, such as call recording and advanced analytics, require additional paid add-ons, increasing the overall cost of the solution.
Reliability Issues: Some users have reported occasional reliability issues, including dropped calls and service outages, which can impact business operations.
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Vonage is a popular business phone software that has received mixed reviews from users in the past year. Some users praise its ease of use, reliability, and feature-richness, while others criticize its occasional technical glitches and limited customization options. Compared to similar products like RingCentral and 8x8, Vonage is generally considered to be a solid choice for small businesses due to its affordable pricing and user-friendly interface. However, larger businesses may prefer the more advanced features and customization options offered by RingCentral or 8x8. One of Vonage's key strengths is its intuitive user interface, which makes it easy for even non-technical users to set up and use the software. Vonage also offers a wide range of features, including call forwarding, voicemail, video conferencing, and call analytics, which can be valuable for businesses of all sizes. Additionally, Vonage's reliability is generally good, with users reporting few outages or technical issues. However, Vonage does have some weaknesses. Some users have reported occasional technical glitches, such as dropped calls or delayed voicemails. Additionally, Vonage's customization options are somewhat limited, which may not be suitable for businesses with complex or specific needs. Finally, Vonage's pricing can be higher than some competitors, especially for larger businesses with multiple users. Overall, Vonage is a solid choice for small businesses looking for a user-friendly and reliable business phone software. However, larger businesses may prefer the more advanced features and customization options offered by RingCentral or 8x8.

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MiCloud Connect is a business phone software that has received positive user reviews over the last year. Users appreciate its user-friendly interface, which makes it easy to set up and use. They also praise its call quality, which is clear and reliable. Additionally, MiCloud Connect offers a wide range of features, including call forwarding, voicemail, and video conferencing, which makes it a versatile solution for businesses of all sizes. Compared to similar products, MiCloud Connect stands out for its ease of use and reliability. Users find it to be more intuitive than other software, and they appreciate that it rarely experiences any downtime. Additionally, MiCloud Connect offers a number of features that are not available in other products, such as the ability to integrate with Microsoft Teams and Salesforce. These differentiating factors make MiCloud Connect a valuable option for businesses that are looking for a comprehensive and easy-to-use business phone solution. Overall, MiCloud Connect is a well-rounded business phone software that is suitable for businesses of all sizes. Its user-friendly interface, reliable call quality, and wide range of features make it a valuable option for businesses that are looking for a comprehensive and easy-to-use solution.

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Screenshots

Top Alternatives in Business Phone Systems

3CX
8x8
Bitrix24
CXone
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Microsoft Teams
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Zoom

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Head-to-Head Comparison

Vonage VS 3CX
Vonage VS 8x8
Vonage VS Bitrix24
Vonage VS CXone
Vonage VS Dialpad
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