Zoom vs Aircall

Zoom is a popular web conferencing tool for online learning, training and collaboration at educational institutions, enterprises and government agencies. About 79% of the users who review the platform say it’s user-friendly, and novices can use it with minimal effort. Around 66% of the users who mention functionality appreciate the in-meeting audio and video quality. Team members can interact via whiteboarding, screen-sharing, annotation and commenting, though some users feel the chat interface can be improved. Local recording is available with both the free and paid versions, though quite a few users say recordings are storage-intensive, and the vendor doesn’t offer compression. On the flip side, around 73% of the users who mention pricing say it can be cost-prohibitive for smaller organizations, especially since webinars are available only for Pro and above accounts. Though the vendor offers unlimited meetings, approximately 36.6% of these users feel the 40-minute meeting time limit with the free version is restrictive. Of the users who review its performance, 57% say it lags on low bandwidth, with poor audio and video quality. Around 67% of the users who mention security say the vendor should provide additional safeguards to ensure secure meetings. To summarize, Zoom is a popular software for enterprises and education providers to connect remotely distributed teams, co-workers and clients. Though only paid subscriptions provide the high-end features, its free version can adequately support smaller organizations, with a user limit of 100 persons.

Aircall is a cloud-based call center and phone system that's a great fit for businesses of all sizes, but it really shines for small businesses and startups. It's known for being super easy to use and having a price tag that won't break the bank. Aircall comes packed with features like Interactive Voice Response (IVR) and automated call routing, which basically means you can set things up so your customers get to the right person or department without any hassle. Plus, the audio quality is top-notch, so you can ditch those frustrating dropped calls and muffled conversations. Aircall also plays nice with other popular platforms like CRM and helpdesk software, making it a breeze to integrate into your existing workflow. Now, no software is perfect, and Aircall does have a few drawbacks. Some users have mentioned that it's missing a couple of bells and whistles, like call recording. And while Aircall is generally affordable, the cost can add up if your business makes a ton of calls or needs a bunch of fancy features. But overall, Aircall is a solid choice if you're looking for a reliable and user-friendly phone system that won't cost you an arm and a leg. It's perfect for businesses that want to up their customer service game and streamline their operations without getting bogged down in complicated tech stuff. So, if you're ready to take your business calls to new heights, give Aircall a try!