Zoom vs MiCloud Connect

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Our analysts compared Zoom vs MiCloud Connect based on data from our 400+ point analysis of Business Phone Systems, user reviews and our own crowdsourced data from our free software selection platform.

Product Basics

Zoom is an online conferencing solution that provides HD-quality voice calls, video meetings and webinars. Available as a native app on Windows, iOS and Android devices, it enables intelligent call routing, auto-attendant, voicemail, call recording and call transcription. Call agents can elevate phone calls to a video conference call without needing to hang up, and engage customers through direct chat from within the call. Integrating with Salesforce, Microsoft Office and GSuite, it supports hardware from leading manufacturers to provide a traditional deskphone experience.

Organizations can choose to retain their existing phone service providers with easy number portability. It provides coverage across more than 40 countries through local number availability. Its advanced plans offer an intuitive admin portal to provision and manage accounts, track meetings and attendees and receive usage insights from a centralized hub.
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MiCloud Connect is an all-in-one cloud communications platform. It helps manage business calls, video and audio conferencing, chats, screen sharing and more. This solution allows the workforce to remain productive regardless of location.

The fully-featured cloud-based suite has intuitive interfaces so users can interact with one another effortlessly. This software provides access to essential telephony features with contact management, call routing and integrated voice. It brings teams together using collaboration tools. Additionally, you can keep all conversations in one place and have maintenance and updates managed for you.
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$13.32/User, Monthly
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Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Build the Brand: Maximize ROI by building lasting customer relationships. Promote the brand through webinars and video conferences with thousands of attendees and design outreach strategies based on meeting data. 
  • Provide Customer Support: Attend customer queries and resolve issues by connecting to customers virtually, irrespective of the time zone. Never miss a customer call by configuring call forwarding. Monitor call quality via call recordings and transcriptions and share them with the team for training. 
  • Stay Connected: Never miss a business meeting while out of the office. Create and join meetings from anywhere on any device, including Android and iOS mobile phones. 
  • Establish Global Presence: Make the brand’s visible presence through localization. Port existing phone numbers to a local service provider, or get local phone numbers for seamless customer outreach and accessibility. 
  • Collaborate: Work in tandem with other team members through screen sharing and whiteboarding. Share and discuss insights via shared comments and annotations. Chat with co-workers in-meeting or create and join breakout rooms for focused discussions. 
  • Connect Within Business Apps: Build applications to get customer and team metrics within the host application. Manage user accounts and view meeting usage metrics by connecting to dashboards. 
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  • Seamless Collaboration: MiCloud Connect integrates with your existing business tools, enabling seamless communication and collaboration across teams and departments.
  • Enhanced Productivity: Streamline workflows with automated call routing, voicemail transcription, and presence management, freeing up your team to focus on high-value tasks.
  • Cost Savings: Reduce telephony expenses with flexible pricing plans, eliminating the need for expensive hardware and maintenance costs.
  • Improved Customer Experience: Provide exceptional customer service with personalized call handling, call queues, and interactive voice response (IVR) systems.
  • Scalability and Flexibility: MiCloud Connect adapts to your growing business needs, allowing you to add or remove users and features as required.
  • Reliable and Secure: Benefit from enterprise-grade reliability and security measures, ensuring uninterrupted communication and data protection.
  • Mobile Integration: Stay connected on the go with the MiCloud Connect mobile app, enabling you to make and receive calls, access voicemail, and collaborate with colleagues from anywhere.
  • Advanced Analytics: Gain valuable insights into call patterns, customer interactions, and team performance with robust analytics and reporting tools.
  • Personalized Experience: Customize your MiCloud Connect system to meet your specific business requirements, tailoring call flows, greetings, and voicemail messages.
  • Expert Support: Access dedicated technical support and account management to ensure a smooth implementation and ongoing assistance.
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  • Business Calling: Make and attend 1:1 and conference phone calls, participate in video meetings and send chat messages. Switch from phone calls to video meetings with one click — no need for a separate conference bridge. 
    • Call Management: Ensure every call is answered with auto-attendants and skills-based intelligent call routing. Listen to recorded phone calls or view text transcriptions through a PC, desk phone or mobile device. 
    • Administration Portal: Provision and manage users, and view call quality and usage reports from its central admin portal. 
    • Global Availability: Provides local telephone service across more than 40 countries. Seamlessly port current business numbers and use existing cell phone service providers in any country. 
  • Video Conferencing: Schedule and attend webinars and 1:1 or group meetings, internally or with clients, with Google, iCal and Microsoft calendar syncing. Join meetings across other conferencing room providers with compatible hardware that includes speakers, headphones, cameras, microphones and monitors. 
    • Collaboration: Start and/or schedule a meeting with a personal meeting ID that stays the same always. Co-annotate on shared screens and whiteboards, share files in-meeting, message others, and create and join breakout rooms for focused collaboration. 
    • Meeting Recordings: Record and store meetings locally, and share these recordings with others through Google Drive, Dropbox and other file storage services. Allow or restrict access to recordings by participants through in-meeting admin controls. Direct recordings to the cloud are available with paid plans. 
    • Permissions: Set up role-based and in-meeting permissions, such as enable/disable screen sharing by participants, using chat and mute/unmute settings. 
  • Dashboards: Monitor data on overall usage for meetings, Zoom Rooms, webinars, instant messaging and Zoom Phone, all from a single, unified interface. 
    • Meetings: Get a bird’s-eye view of meeting metrics, such as top locations of participants, year-to-date trends and devices used, in the form of bar charts, pie charts, line graphs and more. View information for meetings and Zoom Rooms, live and past, to a high level of granularity. 
    • Zoom Phones: Get metrics on Mean Opinion Score (MOS) scores and view call logs, voice codecs, ISP and network details, all on one screen. Monitor call health with hardware and OS versions listed for each call in a tabular format. 
  • Reporting: Get reports on registrations, attendees, Q&A, performance and participation details for meetings and webinars. Administrators can view more detailed usage and user activity reports. 
  • Integrations: Ensure seamless workflows from within proprietary applications through its integrations with Microsoft Office 365, Google Suite, Salesforce and Slack. 
  • Mobile App: Join meetings from anywhere with its native mobile app for Android and iOS, with a live screen sharing option. Attend conference calls and video meetings while on the move through its Safe Driving Mode, compatible with Apple CarPlay. 
  • APIs: Host new meetings, add and remove users, view dashboards and reports on usage through its wide range of REST-based APIs. Seamlessly handles large API response payloads through pagination. Test API endpoints with testing tool widgets from within the API Reference Docs. 
  • App Marketplace: Build chatbots and apps to connect to dashboards for meeting metrics, conduct webinars and manage connected user accounts from within proprietary applications. 
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  • Apps: Access the mobile apps on computers, Mac, Android and iOS devices.
  • Conferencing: Access video and audio sharing options with screen-sharing and agenda tracker functionalities.
  • Participant Management: Make participant-related changes as per requirements including, adding attendees, putting them on mute and more.
  • Access Contacts: View contacts easily and group them. Sift the important or favorite contacts by adding a star to them.
  • Call Handling: Enable call routing based on availability.
  • Voicemail: Access voicemails with one click or enable transcriptions to be sent to the email address.
  • Call Transfer: Transfer calls to users with consultative, blind and whisper abilities. Send calls to an intercom or mailbox.
  • Call Management: Put calls on hold, park or unpark calls or pick them up by extension.
  • Phone Routing: Route calls successfully to the softphone, desk phone, mobile app or mobile number.
  • Phone Management: Manage device settings, such as wallpaper, voicemail, ringtone and more.
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Product Ranking

#1

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Business Phone Systems

#96

among all
Business Phone Systems

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Analyst Rating Summary

91
98
72
100
88
98
100
97
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Collaboration
Integration & extensibility
Mobile features
Phone numbers
Security
Call coverage
Integration & extensibility
Mobile features
Phone numbers
Voice intelligence & analytics

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

Zoom
MiCloud Connect
+ Add Product + Add Product
Call Coverage Calling Features Collaboration Mobile Features Phone Numbers Phone System Voice Intelligence & Analytics Voicemail & Messaging 72 88 100 100 100 95 88 100 100 98 97 100 100 96 100 100 0 25 50 75 100
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93%
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93%
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7%
93%
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7%
71%
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29%
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

100%
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67%
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33%

User Sentiment Summary

Excellent User Sentiment 41293 reviews
Good User Sentiment 607 reviews
90%
of users recommend this product

Zoom has a 'excellent' User Satisfaction Rating of 90% when considering 41293 user reviews from 6 recognized software review sites.

78%
of users recommend this product

MiCloud Connect has a 'good' User Satisfaction Rating of 78% when considering 607 user reviews from 4 recognized software review sites.

5.0 (12)
n/a
4.5 (33431)
3.8 (217)
4.37 (54)
n/a
4.6 (6279)
4.2 (248)
4.5 (533)
4.0 (30)
4.4 (984)
3.4 (112)

Awards

SelectHub research analysts have evaluated Zoom and concluded it earns best-in-class honors for Collaboration. Zoom stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award
Collaboration Award

SelectHub research analysts have evaluated MiCloud Connect and concluded it earns best-in-class honors for Voice intelligence & analytics.

Voice intelligence & analytics Award

Synopsis of User Ratings and Reviews

Ease of use: Approximately 79% of the users who mention ease of using the platform say it’s intuitive and user-friendly.
Functionality: Around 64% of the users who review functionality say the platform has a rich feature set to enable seamless video conferences and meetings.
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Seamless Integration: Effortlessly connect with other MiCloud services, such as MiTeam Meetings and MiCollab, for a unified communications experience.
Enhanced Collaboration: Foster teamwork with features like instant messaging, file sharing, and video conferencing, all within a single platform.
Scalability and Flexibility: Easily adjust your phone system to meet changing business needs, adding or removing users as required.
Cost Savings: Reduce expenses with a cloud-based solution that eliminates the need for on-premises hardware and maintenance.
Improved Customer Service: Provide exceptional customer experiences with features like call routing, call queues, and voicemail-to-email.
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Pricing: Around 73% of the users who review its cost say it can be expensive for small organizations.
Security: Reviewing security, approximately 67% of users say the vendor should offer better safety and privacy features.
Performance: About 64% of the users who mention the software’s performance say it’s resource-intensive.
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Limited Customization: MiCloud Connect offers limited customization options, making it difficult for businesses to tailor the system to their specific needs.
Integration Challenges: Integrating MiCloud Connect with other business applications can be complex and time-consuming, leading to disruptions in workflow.
Scalability Concerns: As businesses grow, MiCloud Connect may struggle to scale effectively, potentially hindering communication and collaboration.
Costly Add-Ons: Essential features, such as call recording and advanced analytics, require additional paid add-ons, increasing the overall cost of the solution.
Reliability Issues: Some users have reported occasional reliability issues, including dropped calls and service outages, which can impact business operations.
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Zoom is a popular web conferencing tool for online learning, training and collaboration at educational institutions, enterprises and government agencies. About 79% of the users who review the platform say it’s user-friendly, and novices can use it with minimal effort. Around 66% of the users who mention functionality appreciate the in-meeting audio and video quality. Team members can interact via whiteboarding, screen-sharing, annotation and commenting, though some users feel the chat interface can be improved. Local recording is available with both the free and paid versions, though quite a few users say recordings are storage-intensive, and the vendor doesn’t offer compression. On the flip side, around 73% of the users who mention pricing say it can be cost-prohibitive for smaller organizations, especially since webinars are available only for Pro and above accounts. Though the vendor offers unlimited meetings, approximately 36.6% of these users feel the 40-minute meeting time limit with the free version is restrictive. Of the users who review its performance, 57% say it lags on low bandwidth, with poor audio and video quality. Around 67% of the users who mention security say the vendor should provide additional safeguards to ensure secure meetings. To summarize, Zoom is a popular software for enterprises and education providers to connect remotely distributed teams, co-workers and clients. Though only paid subscriptions provide the high-end features, its free version can adequately support smaller organizations, with a user limit of 100 persons.

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MiCloud Connect is a business phone software that has received positive user reviews over the last year. Users appreciate its user-friendly interface, which makes it easy to set up and use. They also praise its call quality, which is clear and reliable. Additionally, MiCloud Connect offers a wide range of features, including call forwarding, voicemail, and video conferencing, which makes it a versatile solution for businesses of all sizes. Compared to similar products, MiCloud Connect stands out for its ease of use and reliability. Users find it to be more intuitive than other software, and they appreciate that it rarely experiences any downtime. Additionally, MiCloud Connect offers a number of features that are not available in other products, such as the ability to integrate with Microsoft Teams and Salesforce. These differentiating factors make MiCloud Connect a valuable option for businesses that are looking for a comprehensive and easy-to-use business phone solution. Overall, MiCloud Connect is a well-rounded business phone software that is suitable for businesses of all sizes. Its user-friendly interface, reliable call quality, and wide range of features make it a valuable option for businesses that are looking for a comprehensive and easy-to-use solution.

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