Categories   >   Case Management Software
Last Reviewed: November 29th, 2024

Best Case Management Software

What is Case Management Software?

Case Management Software (CMS) is a technological solution aimed at organizing, tracking, and managing cases, particularly in legal, healthcare, and social service settings. This tool alleviates the pains of manual, disjointed case management which can lead to inefficiencies and errors. The importance of CMS is reflected in benefits such as improved efficiency, better communication, streamlined workflows, and advanced reporting. Key functionalities often include task automation, data integration, deadline reminders, and document management. Notably, integrations with other systems, AI assistance, and mobile access are trendsetting features on the rise. The software mainly serves professionals in legal services, social services, and healthcare delivery. But, while the advantages are plentiful, the adoption of CMS can present challenges including the need for ongoing training and system compatibility. Summing up, CMS serves as a vital tool, centralizing case information, enhancing service delivery, and promoting efficiency — essentially revolutionizing case management practice.

What Are The Key Benefits of Case Management Software?

  • Improves efficiency
  • Streamlines workflow
  • Effectively manages documents
  • Automates routine tasks
  • Enhances communication
  • Integrates data
  • Tracks case progress
  • Sends deadline reminders
  • Supports centralized information
  • Enables detailed reporting
Read more

Overall

Based on the latest available data collected by SelectHub for 38 solutions, we determined the following solutions are the best Case Management Software overall:

MyCase
MyCase
Start Price
$39
Per User, Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
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Why We Picked MyCase

MyCase has attracted a loyal following within the legal community, with many users praising its intuitive interface and comprehensive features. The platform's ease of use is a recurring theme in reviews, making it accessible even for those with limited technical expertise. Users appreciate the ability to efficiently manage cases, track time, and communicate with clients all within a single platform. MyCase's billing and invoicing tools also receive positive feedback, streamlining the often cumbersome process of generating invoices and collecting payments. Compared to competitors like Clio and PracticePanther, MyCase is often lauded for its affordability and user-friendly design, making it a popular choice for solo practitioners and small law firms. However, some users note that MyCase's reporting capabilities may not be as robust as those offered by some competitors, and integrations with third-party applications could be more extensive. Despite these limitations, MyCase's core functionality, affordability, and ease of use make it a compelling option for legal professionals seeking a reliable and efficient practice management solution.

Pros & Cons

  • Client Communication: MyCase offers a secure client portal that facilitates easy document sharing, messaging, and appointment scheduling, streamlining communication and collaboration.
  • Case Management: The platform provides tools for organizing case files, tracking deadlines, and managing tasks, ensuring that legal professionals stay on top of their workload.
  • Billing and Invoicing: MyCase simplifies the billing process with features like time tracking, expense recording, and online payment processing, making it easier for lawyers to get paid promptly.
  • Mobile App: The MyCase mobile app allows attorneys to access case information, communicate with clients, and manage tasks on the go, providing flexibility and convenience.
  • Limited Customization: MyCase offers limited options for tailoring workflows or interfaces to specific firm needs, which can be frustrating for users with unique processes.
  • Billing Challenges: Some users report difficulties with generating invoices, particularly batch billing, leading to inefficiencies and potential errors in client billing.
  • Mobile App Functionality: The mobile app's features and functionality lag behind the desktop version, limiting its usefulness for lawyers on the go.
  • Integrations: MyCase's integrations with other software can be limited, requiring workarounds or manual data entry to connect with essential tools.

Key Features

  • Case Management: Consolidate case-related documents into one location, track ongoing cases and manage obligations through the legal calendar. Leverage automated workflows to carry out repetitive tasks and standard procedures. 
    • Documentation: Store an unlimited number of documents in customizable folders. Pre-fill document templates with case information. Encourage collaboration on documents across multiple teams, track version history and access legal documents globally from any mobile device. Upload, download and print documents in bulk. 
    • Legal Calendar: Create calendar entries and link them to associated cases. Share important events with clients and team members. Color code entries and sort by status or cases. Access a personal calendar and a centralized calendar for firm-wide updates on meetings, deadlines and appointments. Automatically get notifications on important events, touchpoints and Statute of Limitation deadlines. 
    • Status Reports: Get real-time insights into case history, progress and status via the dashboard. Track the firm’s productivity with built-in reports. Supported reporting metrics include cases by stage, average duration spent in each case and cases closed over time. 
    • Automated Workflows: Implement code-free automation to prepare workflows for standard processes. Automatically set case milestones, assign tasks and create forms. Get alerts for important dates, trial hearings and deadlines. 
  • Integrations: Integrate with Microsoft Outlook for real-time document synchronization, collaborative editing, offline editing and browser-based editing. Other integrations include Google Calendar, Outlook Calendar, QuickBook and Mailchimp. 
  • Security: Encrypt case files and messages with 128-bit SSL encryption while in transit and with 256-bit AES encryption at rest. Regularly back up the firm’s data. Validate data integrity after every update and eliminate redundancies. Physical access to servers is controlled via security escorts and two-factor authentication. 
  • Electronic Signatures: Send encrypted documents to clients for their signatures. Supports multiple signers and countersigners and complies with the ESIGN act. Use the eSignature dashboard to track pending signatures. 
  • Billing: Manage the entire billing cycle from invoicing and time tracking to payments and accounting. 
    • Legal Invoicing: Create legal invoices directly from time entries. Generate UTBMS codes for billable tasks and implement LEDES billing. Prepare invoices in bulk and share them with clients via the client portal, emails or traditional paper. Sort invoices by payment status and get automated notifications for overdue and outstanding payments. Automatically notify clients regarding outstanding invoices. 
    • Revenue Reporting: Run built-in reports on aging invoices and accounts receivable. Run reports on the firm’s financial health. Compare the amount billed to revenue collected to prepare a case revenue report. Measure performance against business goals and take corrective action if necessary.  
    • Time Tracking: Track billable hours with multiple timers or add entries after completing the task. The Smart Time Finder tool identifies billable actions without time entries. Leverage billable and non-billable expense tracking and embedded activity timers to maximize billing proficiency. Track time on the go from mobile devices and automatically link entries to associated cases. 
  • Payments: Offer clients multiple secure payment options, including in-person, over the phone, and online via credit card (Visa, Mastercard, Discover, AMEX) or eCheck (ACH). Process eChecks for free and automatically update invoice status and trust accounts for payment reconciliation. Set up tailored payment plans and automated monthly reminders for clients. 
    • Accounting: Seamlessly manage multiple trust and operating accounts. Deduct credit card fees only from operating accounts, maintain detailed logs of every transaction and organize payment history by date range or case.  
  • Lead Management: Use the Lead Status Board extension to manage the entire lead lifecycle from prospect to client. Break down lead acquisition into multiple stages and assign staff tasks for every step. The analytics dashboard gives complete visibility into successful referrals, touchpoint history and conversion rate. Process leads faster with customizable intake forms and eSignature support. 
  • Client Experience: Provide clients with a secure, two-way channel for sharing messages, documents and events via the client portal. Automatically record all correspondence for future reference. Directly share invoice links for simple, secure and direct online payment. 
  • Website: Design a custom, mobile-friendly website with preconfigured search engine optimization, Google Analytics integration and 99% uptime. Upload a custom business logo. Embed client intake forms and client portal connections directly into the website. 
Clio
Clio
Start Price
$40
Per User, Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
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Why We Picked Clio

Clio offers practice management capabilities, along with data and task management modules. According to reviews, its primary functions like time tracking, billing and matter management meet modern legal requirements. It’s scalable, secure and easy to use, with a responsive support team to back it up.
However, reviewers noted that integrations are buggy and loading time is slow. While the features make it worthwhile, many users feel that the cost could be lower. Overall, Clio is an excellent package if you don’t mind paying a bit more and dealing with extended load times.

Pros & Cons

  • Ease of Use: All the users who reviewed this aspect found the UI intuitive and easy to pick up.
  • Functionality: According to 73% of users reviewing capabilities, basic functions such as time tracking, accounting and document management perform satisfactorily.
  • Service and Support: 83% of users who mentioned this element said they’re satisfied with the customer support and response rates.
  • Task Management: Regarding this feature, 71% of users said the softwaremade task management easier.
  • Integrations: Integration options are limited and plagued with bugs, according to 60% of users mentioning this aspect.
  • Speed and Performance: According to 100% of users who reviewed this element, loading speed is slow, negatively affecting performance.
  • Reporting: 56% of users who reviewed this feature found that reports lack customizability.
  • Training: 80% of users found the training resources to be insufficient.
  • Cost: According to 80% of users who reviewed this aspect, the software cost is higher than its competitors.

Key Features

  • Client Management: Increase operational efficiency by automating standard firm procedures throughout the client lifecycle. Improve the customer experience by encouraging client collaborations in case operations. 
    • Client Intake Management: Automate logging and synchronization of client intake data, case management tasks and calendar information under one scheduling environment. Track potential client information and open new matters seamlessly with Quick Intake. 
    • Client Tracking: Never miss a single task or appointment with checklists, automated reminders and cross-platform sharing of client information and documentation. Follow up on potential clients and collect matter details with 24/7 secure access to cases, scheduling, contacts through Online Intake Forms and the Matter Pipeline. 
    • Client Services: Increase client engagement with automated follow-up emails and reminders. Offer flexible payment options including online credit cards. 
  • Security: Secure your data from potential external and internal vulnerabilities with a dedicated cybersecurity portal. Enforce administrative, physical and technical controls like 2FA, criminal background checks, security training and more to protect against future liabilities. 
    • Compliance: Ensure GDPR compliance both as a data controller and processor. Get payments processed 39% faster with credit cards while operating in compliance with PCI guidelines. 
    • Data Encryption: Store and transmit data securely with HTTPS and TLS-based in-transit and at-rest encryption. The secure web interface is verified by DigiCert. 
    • Control Implementation: Control access to sensitive information with role-based permissions, login safeguards and session/activity tracking via IP information. Increase safety standards with strong passwords, regular password resets and two-factor authentication via the mobile app. 
  • Firm Insights: Thoroughly understand the firm’s strengths and weaknesses with in-depth reporting on the most valuable referral sources, clients, and matter types. Compare actual matter totals to estimated ones and track billed, unbilled and collected amounts. 
  • Case Management: Track and manage case-related documents, bills, time and client contact information from anywhere. Integrate pre-existing case information from over 200 applications including Dropbox, Outlook and Google Workspace. 
  • Document Management: Remotely store and access an unlimited number of legal documents, images, audio and video files. Backup documents automatically, filter and sort using customized categories, search using keywords and send documents for signature through the e-Signature portal. 
  • Billing Management: Create, approve and send bills electronically and process interest for late payments with the Clio Connect portal. Offer automated, flexible and faster payment plans with integrated credit card processing via the Clio Payments extension. 
  • Contact Management: Track the firm’s clients and contacts with quick overviews of their connected matters, documents, transactions and bills. Trace their interactions with the firm, identify conflict of interests, if any, and log case-specific information in custom data fields. 
  • Accounting: Create trust and operating accounts and produce invoices in compliance with legal industry regulations. Use the client ledger portal to monitor all accounts and transactions associated with a client and perform 3-way reconciliations either manually or with the help of third-party extensions. 
  • Calendar Management: Stay on top of deadlines and important dates by synchronizing calendars with cases. Create custom entries to log more billable hours, share important events and dates with clients and keep track of firm-wide events, meetings and appointments. 
  • Task Management: Keep track of pending tasks on legal cases, assign tasks to other members and set as many customized task categories as required using the Advanced Tasks portal. Get notifications about overdue tasks, organized by due date, in the main dashboard. 
  • Time and Expense Tracking: Keep a record of time spent working by seamlessly adding entries from calendar events, tasks, communication logs, notes, documents, Outlook and Gmail. Track time and expenses in real time even when on the go using the mobile application. 
  • Performance Management: Get detailed reports on the utilization of the firm’s time with insights on how to streamline workflows and reallocate resources for better productivity. Identify unbilled hours and write-offs to prevent further incidents. 
  • Legal Client App: Clients can use the mobile app to receive push notifications, status updates and case details, contact their lawyer and scan and upload documents. Case lawyers provide sign up links via email for secure login with Face ID or Touch ID verification. 
Quickbase
Quickbase
Start Price
$35
Per User, Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
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Why We Picked Quickbase

Quickbase is a user-friendly platform suited to help businesses optimize project management with custom applications, workflow automation and data-driven insights. Its no-code structure and intuitive interfaces to develop applications and reports quickly, even with minimal coding experience, are often mentioned by users.

Users can centralize data from multiple sources and access advanced data insights on key project metrics to improve decision-making, save time and optimize resource allocation. Extensive customization options are another reviewer favorite, enabling users to build solutions tailored to their specific needs.

Integration with third-party applications adds to Quickbase's appeal by enhancing productivity and streamlining operations. Additionally, reviewers consistently highlight the abundance of training resources and documentation available, including guides, video courses and a supportive user community.

Despite high customization and ease-of-use, reviewers note a learning curve to optimize adoption and performance. Quickbase’s “reads”-based cost structures are also a barrier for smaller businesses with limited budgets.

Overall, Quickbase is an excellent option for businesses who require extensive customization to optimize their project management, offering ease-of-use with data accessibility and custom apps for task management.

Pros & Cons

  • Ease of Use: Use a no- or low-code structure to easily input and access data. Speed up application development and report creation with easy navigation and intuitive interfaces.
  • Workflow Automation: Streamline processes and task management using workflow emails, notifications and live data views through charts and graphs.
  • Customization: Build customized applications for unique business processes using AI, pre-built templates and no code software. Access custom portals for teams and clients, define personalized user roles and permissions and utilize dynamic dashboards.
  • Data Accessibility and Data Analysis: Eliminate date silos by consolidating information from multiple sources into a centralized view. Generate custom reports to visualize data intuitively, track key metrics, and identify trends and patterns.
  • Integration: Enhance productivity and streamline operations by integrating with third-party applications and using API access to build custom extensions.
  • Training Resources and Documentation: Access training resources and documentation in the form of guides, video courses, certifications, online help and a strong user community to help users learn the intricacies of the solution.
  • Learning Curve: New users may face a steep learning curve and adoption can be challenging for those unfamiliar with programming principles.
  • Cost: The pricing can be a barrier for some organizations, especially smaller ones or those with limited budgets.

Key Features

  • No-Code Builder: Create custom project management applications with minimal coding experience. Use AI, drag-and-drop tools and pre-built templates to design custom applications for your team's needs and workflows.
  • Integrations: Use pre-built integration channels to unify existing business systems, data sources and workflows with third-party tools. Eliminate manual data entry and ensure all project information is centralized and up-to-date using APIs to develop custom extensions.
  • Automated Workflows: Use automation features to streamline repetitive tasks and processes within your projects. Set up automated triggers and actions based on specific events, such as sending notifications when a task is completed or automatically generating reports when deadlines approach.
  • Dashboards: Use interactive dashboards to gain a real-time, centralized view of all your projects. View key project metrics, resource allocation, task statuses and overall progress to identify potential issues early on and make informed decisions to keep projects on track. Filter, group, modify and search dashboards to improve project analysis. Design highly personalized, role-based dashboards with simple drag-and-drop functionality.
  • Mobile Apps: Build and access mobile-ready applications, monitor projects securely and remotely, and view mobile dashboards.
  • Customizable Reporting: Create custom reports and dynamic dashboards tailored to your specific needs. Analyze project performance, identify trends and make data-driven decisions by intuitively visualizing project data using charts, graphs and tables.
  • Role-Based Security: Improve data security and access control with role-based permission to ensure only authorized personnel can view or modify sensitive project information. Define user roles and assign specific access levels to different team members based on their needs.
Needles
Needles
Start Price
$85
Quote-based
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
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Why We Picked Needles

Needles provides all the functions expected of a modern legal practice management solution, including matter and document management, mobile time tracking, reporting and task supervision. It offers an efficient task management module, but it’s important to note that some users experienced difficulty editing entries in the legal calendar.
According to reviews, the platform is difficult to learn, but the product training and support team are helpful in getting past the initial hurdle. Finally, the intuitive UI and exhaustive features make it a capable contender, but only for companies with a budget to justify the extra cost.

Pros & Cons

  • Functionality: Its time-tracking, billing and accounting functionalities meet the modern-day requirements of the legal industry, according to 65% of users mentioning this element.
  • Ease of Use: According to 69% of users who reviewed this aspect, the platform is intuitive and easy to use.
  • Reporting: 67% of users who reviewed this feature said that it provides plenty of customizable options.
  • Task Management: Regarding this feature, 75% of users found it helpful to track tasks and meet deadlines.
  • Training: 75% of users who reviewed this element said they’re satisfied with the knowledge base and training resources.
  • Integrations: It provides limited integration options, according to 60% of users mentioning this aspect.
  • Speed and Performance: According to 100% of reviews about this feature, the platform’s performance sometimes suffers under heavy workloads.
  • Cost: All the users who mentioned this element said it’s more expensive than its competitors.

Key Features

  • Task Management: Stay on top of pending tasks, deadlines and important events with fully configurable workflows, synchronized Outlook calendars and automated daily checklists. Receive and broadcast important updates with firm-wide scheduling and communication portals. 
  • Document Management: Encourage employees to collaborate on and share documents, globally in real time. Identify documents using keywords, prepare files for e-Signatures and choose customizable rich templates from industry-specific case libraries. 
  • Firm Insights: Leverage real-time reporting and analytics on business health. Use the configurable dashboard to create custom reports, data and metrics, monitor business processes and identify valuable assets. 
  • Data Management and Security: Secure your data with centralized data storage that eliminates redundancies and automatically backs up all documentation. Organize and store files with the PDF Template Wizard and import data in bulk via CSV files. 
  • Time and Expense Tracking: Track time effortlessly with the help of the Outlook add-in for any device, including mobile devices. Log expenses in real time, eliminate errors and omissions and automate internal audit logs. 
  • Client Management: Improve customer satisfaction via the self-service portal with over 99% uptime. Address client inquiries, process reimbursements and payments and update case details seamlessly. 
  • API: Implement low-code integration of third-party extensions or create new integrations entirely using the API-based architecture. Directly integrate with Microsoft Office 365, OneDrive, QuickBooks, DocuSign and Lexitas. 
  • Security: Secure data, documentation and digital access with Microsoft Azure. Get 24/7 security from cyber attacks and ensure business continuity with biometrically-secured physical data centers, remote-hosted servers and advanced data encryption. 
Filevine
Filevine
Start Price
$87
Per User, Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
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Why We Picked Filevine

Filevine is a versatile legal practice management solution that helps streamline various operations, from client management and document organization to time tracking, invoicing, and payment processing. Its integrated payment processor facilitates client payments through credit cards or ACH, providing a convenient option for law firms.

One of Filevine's standout features is its robust reporting capabilities, enhanced by built-in AI. Law firms can generate detailed reports to track revenue, performance, lead conversion, hiring, caseloads and staff performance. AI-powered analytics provide valuable insights into team dynamics, caseload trends and overall firm health. By identifying top performers and areas for improvement, firms can optimize their operations and enhance efficiency.

Filevine's AI also offers generative capabilities. The platform can summarize client applications and interactions, analyze lead sources to inform marketing strategies, and even generate demand letters and scan documents for insights. Additionally, it can automate immigration application processes and assist in document creation by generating summaries, charts and descriptions based on user prompts.

While Filevine is a powerful tool for many law firms, it has some limitations that may not suit all needs. For example, it currently lacks a dedicated section for subrogation liens in the draft closing tab. Its sorting and filtering options for reminders could be improved. Additionally, the restriction of assigning only one cost/trust account per organization may not align with regulatory requirements for larger firms.

Overall, Filevine is a valuable tool for solo practitioners and mid-sized law firms seeking to streamline their operations and leverage AI-powered insights. However, larger enterprises with more complex needs may find limitations that require careful consideration.

Pros & Cons

  • Customization: Filevine is highly customizable to suit various legal practices and case types.
  • Ease of Use: Most reviewers highlighted the platform’s user-friendly interface, making it easy to navigate.
  • Comprehensive Reporting Features: Its robust reporting tools help firms track data, performance and client conversion effectively.
  • Streamlined Client Communication: Features like two-way text messaging, document sharing and email linking simplify client communication while maintaining accountability.
  • Support for Remote Work: Many users praised its accessibility, allowing legal work from anywhere with an internet connection.
  • Easy Integrations: Filevine integrates well with other legal platforms, enhancing its versatility.
  • Customer Support Issues: Several users complained about poor customer service, long response times and challenges during onboarding and implementation.
  • Complex Setup: The initial setup and implementation process can be lengthy, requiring significant internal resources.
  • Glitches and Bugs: Some users experienced software glitches and technical issues, leading to workflow delays.
  • Documentation and Training: Reviewers expressed concerns about the lack of sufficient documentation and the need for more training.

Key Features

  • Case Management: Centrally access all case-related information, documents, notes, tasks and correspondence. Automate standardized procedures, tasks, reminders and deadlines. Use the activity feed to track tasks in real time, communicate with clients and pull up contextual information. Set up roles and permissions to control access and assign responsibilities. 
  • Lead Capture: Create client intake forms tailored to the firm’s needs. Automate follow-up tasks and communications required to convert potential clients. Use the dashboard to display tasks and track lead volume over time, lead sources, revenue by source and conversion rate. 
  • Integrations: Connect with Lead Docket to streamline lead referrals and access its vast library of integrations. Add over 2,000 applications through its API-based architecture. Seamlessly integrate with QuickBooks to synchronize legacy accounts. Other integrations include Google Calendar, Zapier, Office 365, Domo, Vinesign and Slack. 
  • Legal Documentation: Access an end-to-end document management module with unlimited storage and built-in editing and collaboration tools. The DocGen inclusion instantaneously creates custom contracts, retainers, firm reports, demand letters, interrogatories and more. Search for specific documents via custom document hashtags and OCR. Create custom folder structures to store legal documents separately based on practice areas or cases. 
    • Editing: Lock documents for edits. Edit PDFs, combine and insert documents and apply consistent identifiers to multiple sets of documents. 
    • Filevine Fusion: Use granular reporting to create dynamic documents, sophisticated forms, visuals and charts with a single click. Consolidate data from all over the system into a single document ready to download, print and email. Seamlessly fits into the firm’s existing workflows. 
  • Contracts: Leverage automated approval workflows, version control, custom alerts and real-time editing to manage the entire contract lifecycle. Use dynamic templates with conditional logic to create legally binding contracts instantly. Create custom contracts, letters and drafts in bulk with self-service templates. Seamlessly transfer legacy contracts with captured metadata and track legal obligations via dashboard snapshots. 
  • Reporting and Business Analytics: Generate reports on everything from tasks and notes to time entries and calendar events. Schedule automatic delivery of reports when required. Get data-driven insights on top performers, productivity, training opportunities, task completion rates, cumulative actions taken and more. Expand or limit report results by any condition or factor. 
    • Audit Reports: Record every activity registered in the system and store it for 30 days. Get actionable insights into staff productivity and business profitability. 
    • Filevine Periscope: Enable data visualization via the Periscope extension and expand raw datasets. Get recommendations on the best possible combination of workflows and actions for maximum productivity. Identify and standardize efficient workflows and eliminate ineffective habits.
  • Time and Expense Tracking: Track time from anywhere within the platform. Set up custom hourly rates for legal practitioners and define default rates for everyday expenses. Implement custom templates to streamline expense tracking. 
  • Billing: Seamlessly generate invoices and connect payments to the corresponding bills. Send invoices directly from the billing portal via email, fax or postal mail. Create, send and review active invoices via the billing control panel.
  • Guest Access: Configure permissions to provide temporary guest access to co-counsels, clients and others. Securely share important files, documents, updates and information. 
  • E-signature: Allow clients to electronically sign documents via drawing, typing or uploading an image of their signature. Use recyclable templates to add up to four signers per document and create custom fields for dates, initials and signatures. Track document status and get instant alerts about updates. Automatically save signed documents and contracts to associated folders. 
  • Security: Require clients and staff to sign in with a selfie to get past gesture authentication. 
  • Mobile App: Securely access case files and time tracking capabilities on the go with the mobile application. 
  • Legal Calendar: Always stay up to date with deadlines, Statute of Limitations, important events, meetings and client touchpoints. Schedule firm-wide meetings, appointments and tasks with the central calendar. Filter the view to drill down on specific staff and run calendar reports to create actionable tasks. 
Clio Grow
Clio Grow
Start Price
$49
Per User, Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Why We Picked Clio Grow

Will Clio Grow help your law firm grow its client base? Many users say yes. Clio Grow is lauded for its user-friendly interface and seamless integrations, which simplify the often-cumbersome client intake process. For instance, users praise its ability to automate tasks like sending engagement letters and collecting information through online forms, saving them valuable time and reducing errors. This streamlined approach not only enhances efficiency but also allows lawyers to focus on what matters most: their clients. However, some users have pointed out that Clio Grow can be a bit pricey, especially for smaller firms or solo practitioners. Additionally, occasional bugs and feature limitations have been reported, though these appear to be relatively infrequent. Think of it like a well-maintained car: it might have a few minor hiccups now and then, but overall, it gets you where you need to go reliably.

Clio Grow's emphasis on automation and client relationship management makes it stand out from the crowd. Unlike some competitors that focus primarily on case management, Clio Grow prioritizes nurturing leads and converting them into paying clients. This is achieved through features like automated email sequences, appointment scheduling, and personalized communication tools, all designed to enhance the client experience from the very first interaction. This makes it an ideal solution for firms looking to boost their client acquisition efforts and build stronger relationships that translate into long-term success.

In conclusion, Clio Grow is best suited for law firms that place a premium on efficiency, automation, and providing a stellar client experience. While it may not be the cheapest option on the market, its robust features and user-friendly design make it a worthwhile investment for those looking to streamline their intake process and grow their client base effectively.

Pros & Cons

  • Simplified Intake: Clio Grow makes it easier for legal professionals to manage the often cumbersome client intake process.
  • Lead Management: Users praise the software for its effectiveness in managing leads, enabling them to track and nurture potential clients.
  • Seamless Integrations: Clio Grow receives positive feedback for its ability to integrate with other tools, streamlining workflows for legal professionals.
  • Excellent Support: Users consistently highlight the strong customer support provided by Clio Grow, ensuring they receive assistance when needed.
  • Price: Some users find the pricing structure of Clio Grow to be expensive, especially for smaller law firms or solo practitioners with limited budgets.
  • Learning Curve: New users unfamiliar with legal practice management software may face a learning curve when adapting to Clio Grow's features and interface, potentially requiring additional time for training and adjustment.

Key Features

  • Client Management: Improve customer experience for existing clients and follow up with potential customers via the legal customer relationship management portal. Always keep track of tasks, client requirements and opportunities. 
    • Contact Management: Tag and organize retained clients, professional contacts and potential customers to get an organized overview of their contact and matter details on the dashboard. Encourage potential contacts to show up for consultations with a simplified scheduling process and automated reminders. 
    • Client Services: Choose from a variety of customizable intake forms and create documents instantly. Automatically set up tasks, reminders and personalized multi-step email campaigns to keep clients up-to-date about case proceedings, increase engagement and convert potential leads. 
    • Client Insights: Get detailed reports on client referrals, high-value contacts, conversion rates and profitable practice areas to improve client retention rates and advertise efficiently. 
  • Intake Management: Streamline the intake process with a completely digital client intake portal. Eliminate paper usage, redundant PDF forms and in-person consultations, organize important details about new clients and track their status in real time. 
    • Intake Processing: Create a public intake form, link it to the firm website and share it with clients via email or SMS. Automatically create to-do lists, documents and emails to speed up the intake process. All contact and matter information is automatically categorized in the client relationship management portal. 
    • Lead Tracking: Get status updates and matter overviews of potential clients in the Lead Inbox and Matter Pipeline portals. Identify exactly which prospective clients require a follow-up and when in order to sign retainers. 
    • Intake Tasks: Schedule appointments and follow up on meetings with the Scheduler extension. Check potential contacts against the firm’s records to identify conflicts of interest and repeat clients. 
    • Synchronization: After completion of the intake process, synchronize all documents, notes, events, intake form details, and related contacts with the firm database through the cloud. 
  • E-signature: Automatically prepare documents with integrated e-signature capabilities. Send and approve e-signatures securely in order to speed up business processes and remove bottlenecks. 
  • Document Management: Prepare and send documents and retainers for e-signatures. Clients can even sign the legal documents securely from their phones and tablets without ever having to download, print or mail them. 
  • Task Automation: Stay on top of matter updates, client appointments and pending requests with real-time tracking and alerts. Keep current and prospective clients in the loop with timed-delivery email scheduling, unlimited email templates and automated reminders. 
  • Client Intake Insights: Identify the most successful practice areas, matter types, referral sources and top-performing firm members and clients with advanced reporting and analytics modules. Organize client intake reports and lead sources to improve financial forecasting and eliminate redundancies. 
  • Calendar Management: Optimize schedules to prevent same day, back-to-back and last minute appointments. Book meetings and appointments online with the easy-to-use, calendar extension that automatically sends event reminders and appointment confirmation alerts and provides firm-wide visibility. 
INSZoom
INSZoom
Start Price
$50
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Key Features

  • Case Management: Manage and track all aspects of legal cases, including deadlines, documents and communication in a centralized repository. Easily view and manage case status, filing dates and important milestones. 
    • Customized Case Workflows: Streamline and automate routine tasks like data entry or document generation. 
    • Deadline Tracking: Track case deadlines and set automated reminders to avoid missing critical dates, reducing the risk of missed deadlines and associated penalties. 
  • Document Management: Organize and manage all legal documents related to immigration cases in a single place. Access all relevant case forms, applications, contracts and other important files. 
    • Document Version Control: Track and manage multiple document versions. Team members can collaborate effectively on documents by accessing the latest version. 
    • Document Automation: Create, assemble and distribute legal documents automatically, saving time and increasing efficiency. 
  • Time and Billing: Track billable hours and expenses, create invoices, and manage payments to bill clients accurately. 
    • Invoicing: Generate professional-looking invoices for clients and track payments based on predefined billing rules or time-tracking data. 
    • Trust Accounting: Manage client funds, including deposits, payments and refunds. Track all transactions and generate reports to comply with relevant regulations. 
  • Reporting and Analytics: Create custom reports and dashboards to track case information, financial data and performance metrics. Get a range of reporting options such as ad-hoc, scheduled and automated reporting. Export data in various formats like Excel and PDF. 
    • Financial Analytics: Analyze financial performance and profitability of cases and clients using detailed financial reports that provide insights into billing rates, billable hours, expenses and payments. 
    • Performance Metrics: Track key performance indicators (KPIs) and identify areas for improvement with performance metrics. View metrics such as case cycle time, client satisfaction and employee productivity to optimize legal operations. 
  • Collaboration and Communication: Collaborate with team members and assign tasks with ease. Clients can use a portal to access case information and documents. 
  • Compliance Management: Stay compliant with immigration regulations by providing alerts and reminders for key deadlines, managing compliance documents, and automating compliance checks. 
  • Secure Portal: Upload documents securely and communicate with the legal team. Access up-to-date information about cases and eliminate the need to visit the legal office for updates. 
  • Integrations: Integrate with various third-party apps, such as HR systems, eSignature tools and document management systems, to streamline workflows and simplify data management. 
  • Mobile App: Access and manage cases from anywhere, at any time, on any device. 
Bill4Time
Bill4Time
Start Price
$27
Per User, Monthly
Company Size
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Deployment
Cloud On-Premise
Platform
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Why We Picked Bill4Time

Time is money, and when it comes to billing for your time, you need software that doesn't waste either. Bill4Time has been making waves in the legal software arena, but is it all hype or does it truly hold up in court? Let's delve into the jury's verdict on this popular time-tracking and billing solution.

Bill4Time users rave about its intuitive interface and robust features, especially its time-tracking capabilities. The ability to track time across projects with ease, generate detailed reports, and seamlessly integrate with accounting software streamlines the billing process, saving valuable time and ensuring accuracy. Users also appreciate the flexibility of the platform, allowing customization to fit individual workflows and preferences. However, some users find the mobile app to be less user-friendly than the desktop version, and others desire more advanced reporting options.

Compared to competitors like Clio and TimeSolv, Bill4Time stands out with its competitive pricing and user-friendly interface. While it may not have all the bells and whistles of some higher-priced options, it provides a solid foundation for time-tracking and billing needs, making it a compelling choice for solo practitioners and small to medium-sized law firms seeking an efficient and cost-effective solution.

Pros & Cons

  • Customizable Invoices: Users appreciate the ability to personalize invoices with their firm's branding and preferred layout, ensuring a professional presentation to clients.
  • Detailed Reporting: Bill4Time offers comprehensive reports that provide insights into billable hours, expenses, and overall firm performance, enabling data-driven decision-making.
  • Client Portal: The secure client portal facilitates seamless communication and collaboration, allowing clients to access invoices, make payments, and share documents conveniently.
  • Mobile App: The mobile app empowers attorneys to track time, manage expenses, and stay connected while on the go, enhancing flexibility and productivity.
  • Limited Functionality for Legal Professionals: Bill4Time may not be the best fit for all law firms due to limitations in features specifically designed for legal professionals, such as trust accounting and conflict checking.
  • Usability Challenges: Some users find the interface to be clunky and outdated, leading to a steeper learning curve and potential frustration during daily use.
  • Customer Support Concerns: A portion of users have expressed dissatisfaction with the responsiveness and effectiveness of Bill4Time's customer support, which can be crucial when encountering technical issues or needing assistance.

Key Features

  • Time Tracking: Track billable and non-billable time, staff contractors, consultants and internal non-client time with separate timers. Convert meetings to billable hours and run multiple timers at the same time. Review daily and weekly time entries to measure the firm’s productivity and financial health. Set up custom activity types and work code lists to improve efficiency. 
  • Expense Tracking: Upload images of receipts to track case-related expenses in real time. Leverage two-way image syncing to track expenses internally or charge a flat percentage markup. Comes with built-in configurable UTBMS billing codes. 
  • Integrations: Integrate with third-party applications such as QuickBooks, Outlook, Google Calendar, Box, NetDocuments, Cyber Revolution and more. 
  • Billing and Invoicing: Create pre-filled bills, detailed invoices and statements with configurable payment terms, currency and late fees. Set up tailored payment plans and link invoices to online payment options. 
    • Invoice Templates: Track the status of invoices in real time. Override default payment rates and add a brand logo, currency, company details, payment terms, late fees and more. Prepare invoices en masse and generate summary reports. Provide clients with flat rates, percentage discounts, hybrid billing options and online payment methods. 
  • Online Payments: Securely process online payments with various flexible payment options, including eCheck and credit cards. Ensure compliance with IOLTA, ABA and state bar guidelines. Run payment-related reports to maximize efficiency. 
  • Client Management: Get 24/7 access to client and project information from any device. Customize the dashboard for quick access to specific information, such as client info, outstanding balances, assigned account manager and more. Centrally store all case-related data, contacts and notes. Tailor the client’s budget according to the firm’s financial goals. 
  • Case Tracking: Organize cases with custom notes and files. Assign activities to specific cases and track pending tasks with the shared schedule. Get status updates on essential activities with the customizable notification center. 
  • Tasks: Set up automated workflows to assign, track and schedule tasks. Add custom descriptions, details, priority levels and due dates. Search for specific tasks with custom filters, such as due date, assigned employee, completion status and priority level. Convert completed tasks into time entries. 
  • Accounting: Get complete visibility of outstanding balances, credits and debits, pending projects and balance adjustments. Supports trust accounting. 
  • Reporting: Run preconfigured reports to evaluate accounting activity, client details, entry specifics, legal matter, user activity and productivity. Export recorded data in PDF or CSV format for analysis by external auditors. 
  • Client Portal: Provide clients with a self-service portal. Get real-time access to invoices, payment history, outstanding balances and the payment portal. Improve brand awareness by embedding the firm’s logo into the client portal and payment gateway. 
  • Customization: Prepare custom invoices to match the firm’s existing layout, data fields and format. Create custom reports with extra columns, optional views and additional filters. Set up custom rate tables with flexible billing rates. 
  • Firm Metrics: Leverage the configurable dashboard to track monthly performance metrics, measure key performance indicators, set utilization targets and develop competitive billing rates. Evaluate unique data points to generate actionable insights. Track the firm’s reputation on review sites and take corrective action where necessary.  
  • Data Security: Protect the firm’s data with 256-bit SSL encryption. Provide round-the-clock protection and comply with SSAE 18 SOC 1 reporting standards. 
  • Permissions and Access: Limit visibility into restricted information with permission-based access. Assign permissions for every function and provide third-party contractors with temporary access. Track logins automatically. 
  • Mobile Application: Get unrestricted access to the firm’s data, legal matters, dashboard and activity timers via a native app for mobile devices. Get daily, weekly and monthly progress reports, add case details, communicate with clients and view outstanding balances.  
  • Legal Documentation: Upload and store an unlimited number of case-related documents. Create custom folders and subfolders and share access with the entire firm. Leverage file duplication and templates to standardize document creation. Search for specific documents and quotes faster with fuzzy search. Implement completely new conventions or use the built-in structure.  
TimeSolv
TimeSolv
Start Price
$17.95
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
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Key Features

  • Time Tracking: Track the time spent on different tasks by starting and stopping multiple timers simultaneously. Keep track of billable hours for all clients and projects without switching between different time-tracking tools. 
    • Multiple Timers: Set up timers for various clients or projects and pause or resume anytime. Manage workload while ensuring that no billable time is lost or missed. 
    • Time Entries: Record time manually or import from calendar events, such as meetings and appointments. The automatic time capture feature helps track time spent on emails, calls and other activities. 
  • Billing and Invoicing: Create and send invoices quickly with one interface. Enter billable hours and expenses, set billing rates, and create customized invoices. Add discounts or write-offs to invoices and track payments received against each invoice. 
    • Customizable Invoices: Customize invoices with logo and branding. Choose from a variety of templates and add branding elements to create invoices that reflect the firm's unique identity. 
    • Multiple Billing Options: Offers multiple billing options, including hourly rates, flat fees, contingency fees or task-based billing to bill clients according to their needs. 
    • Automatic Invoicing: Schedule automatic invoicing and reminders for recurring payments, improving cash flow and reducing the risk of payment delays. 
    • Reporting: Monitor billing and invoicing activities and generate detailed reports that show billable hours, expenses, payments received and outstanding balances. Export reports in various formats, including PDF, Excel and CSV. Customize them to show data by client, project or time period. 
  • Accurate Record-keeping: Track all transactions related to client trust accounts accurately. Stay compliant with legal accounting rules and regulations and maintain a high level of trust with clients. 
    • Trust Reports: Generate trust account reports quickly with various report types, including client balance reports, transaction reports and trust account ledgers. 
    • Reconcile Trust Accounts: Stay on top of accounting tasks with a straightforward reconciliation process. Automatically calculate any discrepancies and allow legal professionals to resolve them quickly. 
    • IOLTA Compliance: Maintain compliance with IOLTA (Interest on Lawyers' Trust Accounts) regulations. Avoid penalties and build client trust. 
  • Centralized Document Storage: Store all case-related documents in one place to avoid managing multiple repositories and easily find and access records. 
    • Customizable Folders: Create document folders based on case type, client or other criteria. 
    • Searchable Documents: Search for documents based on keywords, dates and file types. 
    • Document Versioning: Keep track of all document versions and changes made over time. Always work with the most up-to-date version. 
    • Document Management Systems: Integrate with document management systems like Dropbox and Google Drive to access and manage files and avoid duplicate file storage. 
  • Mobile App: Easily access time and expense tracking, invoicing, and document management features from mobile devices. Stay on top of legal operations, even when out of the office. 
    • Time and Expense Tracking: Track time with automatic timers and customizable time entries. Record expenses by creating custom categories and uploading receipts from the mobile device. 
    • Invoicing: Create and send invoices with customizable templates, automated invoice generation and the ability to accept online payments. Monitor invoice status and send reminders to clients who still need to pay. 
    • Document Management: Access, upload and organize documents, set permissions, and collaborate with team members on the go. 
PracticePanther
PracticePanther
Start Price
$49
Per User, Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
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Why We Picked PracticePanther

During testing, I found PracticePanther relatively straightforward to set up. Customizing the platform with my firm’s logo and name was a breeze. Creating matters, assigning tasks and syncing calendars felt intuitive. Even integrating Panther Payments for online payments was smooth sailing. While the interface could use a design refresh, it’s functional and easy to navigate.

One standout feature is the matter creation process. The ability to categorize matters with tags and custom fields is beneficial. PracticePanther’s flexibility in handling different billing structures, including flat rates, hourly rates and retainers, is a major plus. The platform's automatic alerts for depleted retainer funds are a time-saver.

I'm also impressed with its document management capabilities. The integration with cloud storage and the version history feature is invaluable for maintaining document control. Creating custom templates for different document types is a convenient touch.

While PracticePanther offers a solid foundation for legal practice management, it presents some notable limitations. The billing process is particularly cumbersome. The absence of a streamlined review function, forcing users to open each invoice individually, significantly hampers efficiency. This contrasts sharply with other platforms that offer more intuitive billing and reviewing navigation.

Additionally, the lack of advanced features, such as integrated legal research tools, is a drawback for firms that rely heavily on online research. Although the software can track time, the absence of connections with research websites and tools means manual timekeeping, which can be error-prone and time-consuming.

Despite these shortcomings, PracticePanther is well-suited for solo practitioners and small law firms with relatively straightforward caseloads. Its ease of use and core features, such as matter management and document handling, make it a viable option for firms that prioritize these functions. However, for larger firms with complex caseloads or those that require advanced features like robust reporting and analytics, PracticePanther may fall short.

Pros & Cons

  • Ease of Use: Many users find PracticePanther easy to use, with an intuitive interface that makes it accessible for beginners without extensive coding experience.
  • Comprehensive Features: The software addresses critical legal practice management needs, offering tools for billing, invoicing, time tracking, case management, document handling and client portals.
  • Efficient Automation: PracticePanther offers automation for client onboarding, billing and document handling, streamlining workflows and saving time on repetitive tasks.
  • Easy Accessibility: The cloud-based platform, along with its mobile app, helps users access tasks and stay in touch with their operations from anywhere.
  • Streamlined Client Experiences: The platform offers client onboarding automation, unique portals and internal messaging tools that help simplify and streamline client-attorney interactions.
  • Performance Issues: Some users report the software being slow and unresponsive, particularly during peak usage times.
  • Bugs and Errors: A few users reported calculation errors in trust accounting and time tracking due to bugs and cookie issues.
  • Documentation Quality: The software’s documentation could be clearer and more user-friendly, particularly for new users.
  • Limited Reporting: The solution offers limited pre-built reporting templates and dashboard visualizations. However, the vendor offers assistance in designing custom ones.
  • Integration Challenges: Users have reported faulty integrations with third-party tools, especially with Zapier, Jubilee and Record Grabber.
  • Billing Limitations: The platform offers limited billing customizations and requires users to manually open each bill to see its content, making the review process slow and cumbersome.

Key Features

  • Case Management: Store detailed user information with ease, along with tags and follow-up updates, making it easy and organized.
    • Remote Access: Get quick overviews of all case-related information, including contacts, tasks, calendar entries, documentation and more. Automatically sync firm databases for unobstructed remote access from any device with an internet connection.
    • Contacts and Matter Management: Keep legal matters organized and up-to-date by adding relevant contacts, notes and bills. Limit access to sensitive matter information with controlled permissions. Securely collaborate with team members and share and recall data.
    • Conflict Search: Link contacts to matters for checking on conflicts of interest and parties represented by the lawyer.
  • Document Management: Manage all your documents in one place and set up automation to reduce repetitive tasks.
    • Centralized Repository: Store and manage all legal documents and files securely in a single location. Enhance efficiency by electronically sending documents for signatures, auto-populating client information, and creating custom templates to streamline document creation workflows.
    • Organized Access: Avoid wasting time searching for documents. Organize files by client and matter for easy retrieval. Use custom tags to categorize and filter your firm's legal documents.
    • E-Signatures: Expedite the document approval process by offering electronic signatures via email, text message or the client portal. Create and send multiple documents for eSignature in batches simultaneously.
    • Cloud Integration: Connect with leading cloud storage platforms like Dropbox, Google Drive, OneDrive and Box.com. This eliminates the need to switch between platforms and helps you sync all document changes automatically.
    • Customizable Templates: Boost document creation speed by uploading and using pre-defined templates. Automatically populate templates with your firm's information and client data. Track document progress through a dashboard with status indicators (incomplete, completed, in progress, overdue) and assign conditional tasks as needed.
  • Legal Billing: Never miss a billable hour with automated time and expense tracking tools.
    • Customizable Invoicing: Create professional invoices tailored to your firm's branding. Include client information, activity logs, notes and more. Assign specific billable rates based on user, activity, matter or contact for accurate fee calculations.
    • Integrated Payment Processing: Accept payments through various methods, including custom payment links, the client portal, phone or in-person transactions using Panther Payments, the native payment processor.
    • Billing Reports: Gain insights into your firm’s performance by generating detailed reports. Analyze billing trends and collections data, identify top-billed practice areas, and filter reports by custom tags, bank accounts, payment methods, contacts or matters.
  • Trust Accounting: Manage trust and operating accounts while automating compliance with IOLTA, ABA and all 50 state bar regulations. Stay informed about retainer balances by setting up automatic alerts. Receive notifications when trust account balances fall below pre-defined thresholds and perform daily three-way reconciliations for oversight of your trust account activity.
  • Legal CRM: Organize client data, gain a holistic view of cases, automate client onboarding and sync new client data from automated intake forms.
    • Custom Tags: Categorize contacts by client type (existing, potential etc.), professional contact or any other relevant category using custom tags. Use these tags to filter data and gain insights into your client base.
    • Client Portals: Provide clients with a secure online portal. They can access uploaded documents, communicate with your firm, review invoice balances and make online payments. The platform automatically populates client information from their intake forms to create accurate profiles.
    • Workflow Automation: Streamline client follow-up with automated workflows that trigger tasks and events based on pre-defined conditions. Automate appointment scheduling and send automatic reminders to clients, ensuring timely communication.
  • Calendaring: Create time entries, confirm client meetings, manage tasks and stay on top of court rule deadlines using a centralized calendar system.
    • Visualized Deadlines: Use color-coded tags to visually identify deadlines and events associated with specific contacts, matters and tasks.
    • Automated Time Capture: Convert appointments and events into time entries with a single click, ensuring all billable hours are captured and accurately allocated to the appropriate client.
    • Court Rule Integration: Connect with LawToolBox to sync pre-set and custom court rule deadlines with your PracticePanther calendar and workflows, keeping you ahead of important legal dates.
  • Integrations: Connect to a host of essential applications to improve the firm’s productivity and automation standards. Some popular applications it supports integrations with include Gmail, Microsoft Outlook, Microsoft Exchange, Box, Dropbox, Outlook, Google Calendar, Apptoto and many more.
  • Security: Protect firm data against vulnerabilities with 256-bit military-grade encryption. Limit platform access to authorized IP addresses and enable two-step authentication. Maintain client confidentiality and HIPAA compliance with Box.com’s secure storage capabilities.

COMPARE THE BEST Case Management Software

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SelectHub’s Analyst Rating is based on data from our 400+ point analysis of Case Management Software, user reviews, and our own crowd-sourced data from our free software selection platform. Scores are periodically updated via ongoing selection projects and user activity within our platform.
Start Price
Free Trial
Company Size
Deployment
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Logo
MyCase
$39
Per User, Monthly
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
MyCase
Clio
$40
Per User, Monthly
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Clio
Quickbase
$35
Per User, Monthly
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Quickbase
Needles
$85
Quote-based
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Needles
Filevine
$87
Per User, Monthly
No
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Filevine
Clio Grow
$49
Per User, Monthly
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Clio Grow
INSZoom
$50
No
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
INSZoom
Bill4Time
$27
Per User, Monthly
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Bill4Time
TimeSolv
$17.95
Yes
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Cloud On-Premise
Mac Windows Linux Chromebook Android
TimeSolv
PracticePanther
$49
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Yes
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Cloud On-Premise
Mac Windows Linux Chromebook Android
PracticePanther

All Case Management Software (38 found)

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MyCase

by MyCase
MyCase
MyCase is a cloud-based practice management tool designed to streamline legal operations, including document management, client intake, billing and accounting, time tracking and litigation. Drive collaboration across teams, monitor case progress and assign tasks via the legal calendar. Prepare automated workflows for daily activities and centralize client communication with a dedicated self-service client portal. Offer multiple payment options and tailored plans along with LEDES billing. Implement an effective lead conversion strategy with optimized intake forms, firm websites and analytics dashboards. Accessible from any mobile device, it enables lawyers to run preconfigured reports on business health, automatically perform year-end reconciliations and manage trust accounts. Secure user accounts and legal documents with bank-grade encryption both at rest and during transit. Eliminate data redundancy with automated data validation.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 - $100
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Clio

by Themis Solutions
Clio
Clio is an industry-leading end-to-end solution to streamline all aspects of a law firm — case management, daily workflows, billing, client relationship and in-depth reporting. Firms can opt for its practice management and billing-focused Clio Manage, client-facing Clio Grow or combine the best of both worlds with Clio Suite. Users can access a centralized calendar to schedule workflows, deadlines and client appointments with reminders, checklists and follow-ups. They can also access and manage cases, matters, documents and clients in real-time and generate bills with personalized payment plans, track billable hours and account receivables to maximize firm revenues. It provides a secure database for easy access to client records, documents and matters. It simplifies client intake, relationship and retention processes with lead generation, secure communication, client tracking and online payment modules. It also provides robust customizable dashboards and reporting to enable data-driven insights on different facets of the firm. Scalable for practices of all sizes, firms can leverage more than 200 integrations and its immersive referral network to enrich its functionality. Its dedicated cybersecurity and cloud deployment enable users and teams to connect securely and remotely from the devices of their choice.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 - $100
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Quickbase

by QuickBase
Quickbase
Quickbase is a cloud-based solution that empowers businesses to optimize project management through customization, workflow automation, data consolidation and analysis. Its no-code approach allows users with minimal coding experience to build custom applications and reports for their specific needs. Intuitive interfaces and drag-and-drop functionality expedite application development, saving time and resources.Improve accessibility and eliminate silos by consolidating data from various sources into a central hub, providing a 360-degree view of projects. Users can tailor applications, dashboards, triggers and user roles to suit their workflows. Advanced analytics capabilities enable users to track key metrics, identify trends and generate custom reports for insightful decision making. The platform also integrates with third-party tools via pre-built channels or API access.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$10 - $100
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Needles

by Assembly Software
Needles
Needles is a flexible solution aimed at enabling law practices to streamline their firm operations. It provides numerous templates to build configurable workflows, daily checklists and schedules. Firms can maximize billable hours using its time and expense tracking modules. It allows firms to manage and collaborate on documents and cases with ease. Its personalized dashboards provide greater practice visibility.Users can leverage pre-built or custom real-time reporting modules to gain granular insights into different practice facets. Firms can opt for its cloud-based Neos offering to enable remote access to all its functionality. Hosted on Microsoft Azure, it provides robust security, data backups and an API for seamless integrations.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$10 - $100
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Filevine

by Filevine
Filevine
Filevine is a cloud-based tool for law firms and solo practitioners to manage cases, clients, documents and billing. It offers various AI-powered features and automation to help you improve efficiency, streamline collaboration, reduce overhead tasks and capture more leads.One of its standout features is the AI-powered document management system. It automatically categorizes and tags documents based on their content, making it easy for attorneys and staff to find information quickly. The AI also helps identify potential conflicts of interest and ensures compliance with legal regulations.Filevine offers robust task management and matter-handling capabilities. You can easily create matters and consolidate all case-related documents, data, notes and tasks in the same environment. You can also connect contacts to associated legal matters and correspondence history. The software provides tools for accurate time tracking, invoicing and payment processing.Additionally, the client intake module helps efficiently organize and convert leads from multiple channels. The AI-powered system automatically extracts key information from incoming inquiries, making it easier for staff to follow up and provide timely responses. Filevine's analytics module provides valuable insights into lead generation sources, allowing law firms to focus their marketing efforts on the most effective channels.The platform employs security measures such as encryption, access controls and regular data audits. It requires multi-factor authentication for staff account access. You can set role-based permissions to grant different access levels based on responsibilities, ensuring sensitive client information remains confidential and secure.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 - $100
Company Size
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Deployment
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Clio Grow

by Themis Solutions
Clio Grow
Clio Grow is a cloud-based solution for firms to attract and retain clients. Users can manage all aspects of their client relationships with its secure contact database, email lists, alerts and secure communication modules. It automates appointment scheduling, with reminders and follow-ups to minimize no-shows and cancellations. Users can accept payments upfront with a Clio Manage integration. It also handles the entire client intake process with customizable intake forms and e-signatures. Users can utilize its intuitive dashboards to get actionable intelligence on client intake, leads, revenue and productivity. Cloud-based and compliant, it provides robust cybersecurity for teams to securely collaborate from anywhere. Firms can leverage its exceptional support and referral network to enrich client intake.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 - $100
Company Size
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Deployment
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INSZoom

by INSZoom
INSZoom
INSZoom by Miratech offers case management, document management and workflow automation to handle legal cases. Designed primarily for law firms specializing in immigration law, it provides specific modules for visa petition preparation, case status tracking and compliance monitoring. A centralized location for storing and managing legal documents enables easy access to critical information and collaboration with colleagues. With its robust reporting capabilities, law firms can track key metrics and gain valuable insights into their operations.
User Sentiment User satisfaction level icon: good
Cost Breakdown
$10 - $100
Company Size
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Bill4Time

by Bill4Time
Bill4Time
Bill4Time provides law firms of all sizes with productivity and practice management solutions. Track and review billable activities from any device in real time. Expedite payment with pre-filled digital invoices and secure online payments. Provide clients with a self-service portal to track their invoices, payment status and transaction history. Use the customizable dashboard to keep tabs on all case-related activities and transactions and centrally access firm data. Administrators can design automated workflows to assign, track, schedule and prioritize tasks and legal obligations. Supports trust accounting with IOLTA reconciliation and QuickBooks integration. Run preconfigured reports on KPIs, productivity, task management, brand recognition, reputation and more.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 - $100
Company Size
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Deployment
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TimeSolv

by TimeSolv
TimeSolv
TimeSolv is a cloud-based solution that provides law firms with time and billing capabilities and helps ensure compliance with industry standards. Lawyers can track expenses, generate invoices and process payments quickly and accurately. It offers project management modules to manage deadlines, assign tasks and collaborate with colleagues. Its reporting capabilities provide insights into the firm's financial health and performance to make informed decisions and improve practice.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 - $100
Company Size
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Deployment
Cloud On-Premise
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PracticePanther

by PracticePanther
PracticePanther
PracticePanther is a cloud-based platform that helps manage cases, documents, client communications, time tracking and billing for law firms. It acts as a centralized hub for handling client information, cases and documents. Its reporting tools let you track your firm’s financial health and performance.The platform allows you to create detailed case files, including evergreen retainers, deadlines, billable hours and specific tasks associated with each case. It offers document management tools, enabling attorneys to edit, track changes, eSign and share files with concerned clients and internal departments.Additionally, you can track time spent on each case, generate detailed invoices and automate trust account management. Practices of all sizes can automate invoicing, time-tracking and payments while remaining compliant with IOLTA, ABA and state bar guidelines.The software also allows firms to store client contact information, communication history and matter details in one place. It provides tools for client intake and onboarding, including custom intake forms, checklists and client portals. Its intuitive mobile app helps you stay connected with your firm and communicate with staff and clients remotely.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 - $100
Company Size
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Deployment
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Platform
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CosmoLex

by CosmoLex Cloud LLC
CosmoLex
CosmoLex is an end-to-end practice management solution that combines CRM, case management and accounting workflows. It helps maintain complete visibility over legal matters by connecting active cases to associated calendar entries, documents, contacts and emails. Businesses can automatically track time and expenses and create digital invoices with a single click. Uncover missed payments and commissions with purpose-built reports. It can manage trust and operating accounts in compliance with state and federal regulations.Other capabilities include task management, a legal calendar with automated notifications, and a public calendar to send out firm-wide notifications, meeting announcements and alerts.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 - $100
Company Size
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Deployment
Cloud On-Premise
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Everlaw

by Everlaw Inc.
Everlaw
Everlaw is a cloud-based platform for law firms, corporations and government agencies to facilitate their litigation and investigation processes. Intuitive and easy to use, it enables legal stakeholders to communicate and collaborate securely in real-time and create narratives as a team. It streamlines the entire e-discovery process with self-service rapid uploading, granular searching, efficient post-reviewing and production offerings.Elucidate hidden insights using its interactive visualization and clustering modules and make accurate evidence-based case predictions using machine learning algorithms. Businesses can leverage its secure API, customized project templates and administration access control to personalize it for their unique needs.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$100 - $500
Company Size
Small Medium Large
Deployment
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Platform
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Rocket Matter

by Rocket Matter
Rocket Matter
Rocket Matter provides law firms with a user-friendly practice management platform capable of everything from case management and CRM to time tracking and billing. Store all case-related data and documents in one place and track them via kanban boards. Leverage robust reporting tools to get actionable insights. Automatically link time entries to invoices and product mass invoices with custom billing rules. SImultaneously manage both trust and operating accounts. Securely create, store and share an unlimited number of legal documents. Use predefined parameters and templates to organize legal matters and develop automated workflows for all phases of a case. Create an invoice schedule that supports multiple billing plans and payment methods. Facilitate same-day payments with electronic invoices and online payments. Integrate with third-party technologies to improve scalability.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$100 - $500
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
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Apricot

by Social Solutions
Apricot
Apricot social solutions is a cloud-based platform that allows organizations to simplify case management and keep track of client data, case files, court dates and relevant information. It enhances efficiency and productivity by reducing the time spent on reporting and manual data entry. Its mobile-responsive design provides easy access from anywhere, anytime.Analytics and reporting capabilities enable businesses to identify trends and gain insights into daily operations. It helps automatically manage documentation, applications, audits and suppliers.
User Sentiment User satisfaction level icon: good
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
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Clio Manage

by Themis Solutions
Clio Manage
Clio Manage is a cloud-based platform that helps law firms organize cases, accommodate clients and collect payment from anywhere. It enables users to stay on top of their cases and matters with maximum details and real-time development updates. Users can also store, edit and manage documents, images or audiovisual content in the cloud.Businesses can collaborate with clients through secure communication, an online payment portal and flexible payment structures. In addition to offering billing and invoice management, it can track payments, time and expenses with ease.Access a legal calendar, a centralized insight dashboard and task scheduling modules to streamline and automate day-to-day firm operations. It ensures compliance with robust security, more than 200 integrations and dedicated support.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$100 - $500
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
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Actionstep

by Actionstep
Actionstep
Actionstep is an end-to-end cloud-based platform designed for legal practices to manage and execute daily operations. It is scalable and easy to use with drag-and-drop functionality. Users can automate administrative practice workflows with extensive control over each step of the process. They can also build templates to automatically populate legal documents with required data. It provides seamless client onboarding and management with client conflict verification and record management modules. It can also automate matter management with custom structures and data filters, and streamline billing, accounting and time tracking.Businesses can utilize its assortment of integrations and native iOS and Android apps to manage day-to-day operations on-the-fly. It leverages AWS to provide end-to-end data encryption, permission-based access and automated data backups. Measure performance in different practice areas with its robust reporting.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
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Logikcull

by Logikcull.com
Logikcull
Logikcull is a cloud-based platform to streamline the legal discovery and investigation processes. Intuitive and easy to implement, legal teams of various specialties can bypass long installation times, training requirements and hosting fees to quickly take charge of their e-discovery and legal hold operations. Users can drag and drop to upload data in seconds, while it takes care of text indexing, metadata extraction, deduplication and OCR to enhance exploration and volume reduction. Encrypted, AWS backed and SOC-II compliant, it acts as a centralized secure database to host the most complex search projects. Users can search and discover with ease using various filters, custom tags, basic terms or bulk keywords. It helps manage defensible legal holds in simple steps with custom templates. It can also track hold acceptance and schedule reminders for faster acceptance. Reporting modules can be used to monitor performance, progress and insights by projects, teams or individuals.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$100 - $500
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
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Litify

by Litify
Litify
Litify is an all-in-one cloud-based solution designed to streamline and automate legal operations. It helps manage cases, clients, documents and workflows, simplifying day-to-day tasks and increasing productivity. A unified view of all case-related data enables law firms to track progress, monitor deadlines and stay informed at every step of the process. Legal teams can improve collaboration and deliver better outcomes with customizable dashboards, reporting and analytics, document automation, calendaring, and docketing. It also provides powerful analytics capabilities to measure performance and identify areas for improvement.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
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Smokeball

by Smokeball
Smokeball
Smokeball is a hybrid solution to manage various facets of a legal firm, including cases, billing, documents, clients and daily operations. It provides comprehensive billing including automated timekeeping activity tracking, custom invoices, online payments and trust accounting. Users can create and manage legal documents and forms using over 20,000 forms, perform e-filing and request e-signatures. Assign, collaborate and automate tasks and workflows with smart reminders on priorities, events and deadlines, as well as increased visibility with convenient access to its intuitive legal calendar. It also provides centralized access to organize relevant legal case data and a secure portal to enhance client communication. Its real-time reporting and dashboarding modules enable data-driven insights on business trends, performance, finance and profitability. It offers intuitive integrations with Lawpay, QuickBooks, MS Word and Outlook, and more. to enhance its billing, payment and management functionality. In addition to its user-friendly remote accessibility, its hybrid implementation enables both online and offline access. Firms are entitled to dedicated onboarding, training and support services. Pros User-friendly interface Streamlined workflows Strong document management Good customer support Mobile app available Cons Limited reporting Costly for small firms Inconsistent integrations Learning curve for users Occasional bugs
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
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Juris

by LexisNexis
Juris
Juris is an end-to-end solution to streamline the financial requirements of law firms and maximize profitability. It ensures that time is tracked and billable hours are maximized according to firm-specific rules. Firms can create standard or custom bills with prebill editing options. It also tracks accounts receivable with a comprehensive view of firm dues, payments and overall cash flow.Its dashboard displays in-depth prebuilt or custom financial and performance reports. In addition to the core offering, firms can opt for its advanced suite add-ons for enhanced business intelligence, analytics and control. They can also opt for its mobile app to utilize its functionality anytime, anywhere.
User Sentiment User satisfaction level icon: good
Cost Breakdown
$10 - $100
Company Size
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Deployment
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Buyer's Guide

Case Management Software Is All About Simplifying Case Workloads and Addressing Client Needs

By Pooja Verma, Content Editor and Senior Market Analyst at SelectHub

Case Management Software BG Intro

Lawyers and paralegals invest significant time in client communication, paperwork and procedures. Add daily activities such as eDiscovery, production, calendaring, accounting and billing, and you have your hands full. It’s necessary to keep your law firm in order to avoid malpractice suits and maximize revenue, but nobody wants to spend hours reviewing invoices. This is where case management software comes in.

These systems improve quality of life with automated workflows and case management tools, enabling you to focus on cases and still bill for related tasks. This buyer’s guide will help you understand what case management software is, followed by its features, benefits, implementation goals and trends. We’ll also equip you with a comparison strategy, pricing considerations and popular products to find an ideal solution.

Executive Summary

  • Case management software is a one-stop solution for all case-related tasks like calendaring, billing, time tracking and document management.
  • Legal practitioners can access a centralized client and case information database, task management tools, shared calendars, and more.
  • Attorneys get global access to case information and research services via mobile apps and cloud-based platforms.
  • It helps automate legal processes to execute time-consuming operational and administrative tasks.
What This Guide Covers

What Is Case Management Software?

Case management software is a platform that combines all the essential parts of integrated legal software in one complete package. Lawyers and paralegals get instant access to case information, contacts, time and expense tracking tools, legal calendars, and more. It’s the most effective way to trim operating costs and bolster efficiency.

Take a moment to consider the mundane administrative tasks you have to do daily. Organizing contacts, case resources and documents, creating calendar entries, tracking court deadlines, coordinating client meetings, and sorting through leads are just a few things on a long to-do list. A case management system automates workflows to perform many of these tasks.

Case management software comes as a part of traditional legal management solutions or a discrete platform. If you need a legal solution to manage case data and client contacts but don’t want to pay for additional services, a standalone legal case management software is exactly what you need.

The Most Popular Case Management Software

Don’t listen to anyone who tells you there’s one best legal case management software out there. What’s best for the majority may not suit your needs. Here are some of the most important products in the market for your reference:

Related Categories

Lawcus

If there’s one case management software with the highest probability of meeting all your requirements, it is Lawcus. It helps you focus on your clients by simplifying legal practice management, client intake and CRM. You can quickly view all your matters with a kanban style bird’s eye view to identify areas of improvement.

Lawcus

Track time spent on a matter or task on the dashboard.

The platform helps build workflows with a few clicks using no-code automation. You can ensure data safety with bank-grade security, encryption at rest and two-factor authentication. Its capabilities include robust reporting, a legal calendar, canned responses, a client portal, trust accounting and automated reminders. It offers:

  • Lead Conversion
  • Client Management
  • Automated Workflows
  • Remote Access
Product Overview
User Sentiment Score 96%
Analyst Rating 83
Company Size S | M | L
Starting Price $$$$

Clio

Clio is leading legal case management software that streamlines case organization, document management, time tracking, billing and calendaring. A centralized dashboard helps link contacts, calendar events, files, bills and time entries to related cases for smooth task flow.

Its features include document management, billing, accounting, calendaring, task management, a client portal, online payments and more.

Clio

Build easy-to-use client intake forms.

You can configure the system to business-specific needs by building custom data fields related to particular practice areas or processes. Organize cases based on categories, billing rates, budgets and payment profiles. You can also use Clio Grow to create online intake forms. The platform offers:

  • Unlimited Cloud Storage
  • Prompt Support
  • Mobile App
  • Dashboard Tracking
Product Overview
User Sentiment Score 93%
Analyst Rating 91
Company Size S | M | L
Starting Price $$$

Zola Suite

Zola Suite offers extensive case management capabilities and practice management tools like CRM, smart settlement and business accounting. You can create tasks and subtasks from templates, make public calendar entries, and perform trust accounting.

Zola Suite

Use filters to search for specific documents.

Connect contacts to correspondence and maintain complete visibility over legal documents. It supports various integrations like G Suite, Outlook, LawPay and QuickBooks. The platform provides:

  • Easier Data Management
  • Prompt Customer Support
  • Flexible Accounting
  • Onboarding Support
  • Global Reach
Product Overview
User Sentiment Score 94%
Analyst Rating 86
Company Size S | M
Starting Price $$$

MyCase

MyCase provides consolidated case management tools, including documentation, calendar, reporting, billing, accounting and automation. Additionally, you can customize the client experience and business website.

MyCase

Get detailed lead insights in one location.

Security is airtight with military-grade encryption, both during transit and at rest. Integrate with Outlook, Google Calendar, QuickBooks and Mailchimp. You can:

  • Maximize Billable Hours
  • Improve Lead Conversion
  • Get a Dedicated Website Service
  • Minimize Time to Market
  • Simplify Collaboration
Product Overview
User Sentiment Score 93%
Analyst Rating 81
Company Size S | M
Starting Price $$$$

Law Ruler

Law Ruler is a cloud-based platform that offers integrated CRM, case management and billing capabilities. You can get data-driven insights on productivity using dashboard analytics and immersive visualizations. It lets you personalize daily automated processes such as invoices, appointments, emails and e-signature requests.

Law Ruler

Use a centralized dashboard for marketing, intake and case management.

You can gain in-depth visibility into your communication channels, including calls, social media, websites and digital marketing campaigns. Use custom tags to sort contacts and leads and contact them through preferred communication channels.

A built-in settlement wizard helps streamline contingency settlements. You can also build online intake forms using a customizable form builder. The software provides:

  • Marketing Automation
  • Lead Management
  • Purpose-Built Analytics and Reports
  • Data Deduplication
  • Account Manager
Product Overview
User Sentiment Score 96%
Analyst Rating 81
Company Size M | L
Starting Price $

Primary Benefits

Case management software offers well-rounded benefits to assist legal practitioners, such as:

Benefits of Case Management Software

Get All Your Data in One Place

At the risk of sounding like a broken record, case management software’s best and biggest benefit is a centralized data repository. With more and more employees opting to work from home, a common source of truth is essential to maintain productivity, eliminate information silos and encourage collaboration across teams.

You can access case information, client data, contacts and correspondence in real time — all without worrying about security.

Improve Communication and Collaboration

Centralized access to the latest information reduces the need to search through emails or physical files. Legal case management software provides every organizational department real-time updates on case developments like new documents, court dates or client interactions.

Integrating with email systems lets you send and receive emails directly within the software. Communication logs and collaborative document management enable you to share information and communicate effectively with team members and clients.

The platform helps ensure everyone is on the same page regarding case progress and responsibilities, enhancing productivity and facilitating seamless teamwork.

Always Stay Up to Date

A shared calendar is especially beneficial for the legal industry, where you have to deal with daily court deadlines, client meetings, hearings and appointments.

Overbooking and scheduling conflicts put a lot of unnecessary stress on your team. With a common legal calendar, you can keep track of appointments, assign tasks and set reminders. We can’t imagine anyone missing those malpractice suits due to missed deadlines.

Easily Access Legal Resources

Some case management systems like Thomson Reuters, LexisNexis and Westlaw offer online research databases. This integration provides access to various legal resources like case law, statutes, regulations and legal commentary, reducing the time spent switching between different tools and platforms. You can also request legal assistance for particular cases.

These authoritative sources can improve the accuracy and quality of legal research, enabling you to make informed decisions. Also, legal professionals working from different locations or on the go can access these services remotely, improving overall productivity.

Save Time With Automation

Today, working without automation is like being stuck in the stone age. Why spend company hours sorting memos, assigning leads, tagging documents and setting up appointments when the platform can do it for you? You can instead use that time to perform billable tasks. Also, set up automated workflows and event-based triggers for your daily tasks.

Prevent Data Leaks and Compliance Failures

Failure to comply with government regulations and breach of confidentiality can significantly damage your firm’s optics. Most law firm management software comes with military-grade encryption to protect your data. Built-in compliance checks ensure you never get on the wrong side of the law.

Implementation Goals

Goal 1

Automate Daily Processes

Case management software comes equipped with automation strategies purpose-built for legal practices. You can automate various operational procedures, including document management, time tracking, data entry and matter management.

Less time spent on paperwork means more time to work on cases.

Goal 2

Eliminate Errors and Omissions

Minor errors in the legal industry can lead to serious consequences. Even if you dot every “i” and cross every “t,” it’s completely human to slip up occasionally.

Let law firm case management software deal with scheduling, conflict checks, matter management and task assignments to reduce any chance of errors and omissions.

Goal 3

Organize Legal Documents

Locating necessary documents when called upon can be frustrating, especially for large law firms. Legal case management software makes document management easier by automatically associating files with related cases and clients. You can also search for specific files using keywords and labels.

Goal 4

Track Performance Metrics

It never hurts to keep an eye on how your firm is doing. Built-in reporting and analytics modules can help you monitor your firm’s financial health, productivity and conversion rates. Identify trends and use this data for further improvements.

Goal 5

Secure Confidential Data

Case management software locks down sensitive information with various measures, including multi-factor authentication, military-grade encryption, permission-based access and regular backups.

Basic Features & Functionality

Legal Documentation

Drafting legal documents can take up a significant amount of your time. You can use custom document templates instead of manually filling in all details.

Capture data from matter and case details to automatically populate relevant fields. Store an unlimited number of audio, video and text files. You can even create custom labels and search fields to locate specific documents.

You can access the document’s latest version with version control capabilities. It helps you easily maintain records and share updated case histories with clients.
Task Tracking

Stay on top of your caseloads and responsibilities by creating and defining tasks associated with specific cases. Include details like task description, due date, priority level and related documents.

You can assign tasks to available staff members and measure completion rates. Some platforms even allow you to assign work via trigger-based workflows automatically.

Keep track of all active, pending and completed tasks and monitor time spent to enhance efficiency and accountability. Set and manage deadlines for legal activities like court appearances, client meetings, document filings and more.

Never miss a critical deadline with timely reminders and notifications.
Legal Calendar

A shared legal calendar connects you to every single member of your team. Remotely assign tasks and set up email notifications for upcoming obligations, deadlines and hearings. It’s the simplest way to track availability and have each other’s back.

Some law case management software calculates court deadlines based on jurisdictional rules. Sync your calendar to email to automatically track appointments or book meetings directly from the calendar app.
Client Management

This feature lets you create client profiles with details like names, contacts, addresses, billing information, preferred communication methods and specific requirements. Store this data in a single location to make sure it’s readily available for communication.

You can link these profiles to specific legal matters to establish a clear connection and access relevant client information quickly.

The platform logs a history of client interactions, including meetings, phone calls, emails, notes and comments, ensuring you maintain a complete record and don’t overlook anything.
Conflict Check

This module is a standard feature for most case management and legal practice management platforms. You have to do your due diligence on referrals, clients and leads, and the software automatically flags any potential issues and assigns tasks for immediate remediation.
Time and Expense Tracking

Track time for all your billable activities with a click or add time after the fact. Retroactive timers ensure you never lose a second of billable time.

Most time-tracking portals allow you to directly track and invoice for case-related expenses, which helps keep tabs on your firm’s finances.
Centralized Database

Create a central information repository for everything case-related and access it globally from any authorized device with an internet connection. Role-based permissions restrict the visibility of sensitive material to relevant users.

Team members can share everything from case notes and contacts to attachments and client correspondence. It encourages teamwork and collaboration in a predominantly remote work culture.
Client Portal

This self-service module allows clients to track their case progress, request meetings, pay bills and communicate with counsel.

It saves you the hassle of manually updating clients about every single development. You can also securely request documents and eSignatures.

Advanced Features & Functionality

Accounting

Some litigation case management software offers end-to-end accounting capabilities, including client ledgers, year-end reconciliations and payment tracking.

You can discreetly manage both trust and operating accounts. Automatically notify your customers when the trust balance falls below the minimum and maintain separate trust ledgers.
Reporting and Analytics

Generate reports on productivity, workload, finances, referrals, lead sources, ROI and more. This data is crucial to making data-driven decisions for your organization’s future.
Security

Most case management software employs 128-bit SSL encryption and 256-bit AES encryption to protect your data during transit and at rest.

Multi-factor authentication and single sign-on protect the platform from unsolicited access, and regular backups shield your data from catastrophic failures.

Current & Upcoming Trends

A wave of technological innovation centered in North America and Canada has led to a resurgence in the popularity of digital case management platforms. The legal case management software industry is expected to reach $906.12 million by 2028, growing at a CAGR of 12.1%.

Case Management Software Trends

With every passing day, the number of government initiatives and technological innovations grows. Therefore, we’ve prepared a list of trends that need immediate attention.

AI Innovation

AI has made significant inroads in the legal software industry, spearheading many innovations in the last decade. Machine learning and AI can help identify patterns within operations and single out inefficiencies. They can also recommend habits to improve productivity, increase revenue and improve marketing strategies.

Organizations across multiple sectors have seen increased revenue in business functions utilizing AI.

You can map out improvements to your operations based on AI recommendations. You can even task the AI to go over legal contracts, documents and evidence and extract important data points (with differing levels of accuracy). With more innovation in legal software, we can expect AI to provide reasonable counsel, prepare electronic bills, analyze litigation strategies and do due diligence on open cases.

Law firms are increasingly adopting digital case management solutions to take advantage of AI-enabled analytics and predictive tools. Even in its infancy, AI has made remarkable headway in using data analytics to streamline day-to-day operations.

The Rise in Popularity of Cloud-Based Solutions

Law firms across North America are slowly warming up to the idea of a cloud-based case management system. The American Bar Association’s survey indicates a slow but steady rise in cloud computing adoption throughout the legal industry.

Cloud-based platforms offer increased security and flexibility at a fraction of the cost. The ability to integrate with third-party apps and outsource key business processes is too lucrative to pass on.

Digital Transformation in Customer Experience

Most law firms are doubling down on enhancing their self-service portals, and with good reason. According to Lawyer Monthly, the younger generation prefers robust self-service capabilities, online counsel access and live chat options..

Weak online services and non-existent mobile apps increase the distance between you and your clients. A good knowledge base, capable chatbots and a customer-first policy can greatly improve customer experience.

Blockchain in Legal Services

Like distributed ledger technology, blockchain allows law firms to maintain complete transparency and accuracy in legal documentation and transactional paperwork.

In the future, we expect law firms to use blockchain technology via smart contracts, transactional services (cryptocurrency) and business support.

Software Comparison Strategy

In principle, most case management systems do the same thing. However, there’s no one-size-fits-all solution. Depending on your requirements, only a handful of solutions will meet your needs.

When deciding on case management software, it’s important to have a requirements list ready at your fingertips. Here are some questions that will play a role in your software comparison process:

  • Would you prefer a cloud-based platform or an on-premise system?
  • How important is remote accessibility to you as a feature?
  • Do you have a lot of employees working from home?
  • What are your acquisition and maintenance budgets?

If you’re already working with case management or practice management software, you must also consider data migration services. Does the platform integrate well with any third-party apps you use? Make sure your target checks all these boxes before making a long-term commitment.

Look for solutions offering mobile apps as legal professionals need to frequently attend client meetings and court hearings. It helps them securely access information on the go, stay informed and manage client interactions conveniently.

Dealing with confidential data makes law firms more susceptible to cyberattacks. While evaluating legal case management software, don’t forget to consider data security features like role-based access, multi-factor authentication and data encryption.

Most vendors offer free trials. Don’t be afraid to sample different products to find which one clicks. Use your contacts in the industry to get first-hand information about UI and UX.

Case management software is an extensive investment — it’s better to take a while and think it over than rush and make a mistake.

Cost & Pricing Considerations

The cost of implementing case management software depends primarily on deployment mode.

For on-premise deployment, the price depends on the number of devices with access to the platform. PSA: Self-hosted platforms will cost you more, both in the short and long term. You’ll be responsible for locally maintaining and upgrading the data servers and all the good things that come with it.

A cloud-based deployment strategy has a more rounded pricing strategy of the two. A SaaS or PaaS model has monthly or yearly subscription charges based on the total number of users. If your organization is reasonably large, you may get a discounted rate. In a pay-per-service model, you’ll have to pay extra for additional services, including maintenance, premium support, training, implementation and more.

Most legal case management software is available on a per-month basis. These solutions offer primary features such as billing, document and calendar management, time tracking, and reporting functionalities. You may opt for higher-priced enterprise products if you need additional capabilities like conflict management, billable items tracking, contract and email management, and more.

There will always be one more feature you can throw money at. It’s important not to lose track of your budget in the process. Figure out exactly what you need from a package to maximize ROI.

Questions To Ask Yourself

At first glance, you may find it difficult to differentiate between various case management solutions out there. Innovation in the field is continuously creating new features and refining existing ones.

Deciding which services would benefit your business can be confusing, especially from a newcomer’s perspective. That’s why we’ve prepared a list of questions to ask yourself and vendors to ensure you both are on the same page.

Use these questions as a starting point for internal conversations:

  • Do we need a scalable solution?
  • Do we need remote access to the platform?
  • How much can we afford to spend on maintenance?
  • Do we require a client portal?
  • Which apps do we need to integrate with?

Case Management Software Key Questions

 

 

 

Questions To Ask Vendors

Use these questions as a starting point for conversations with vendors:

About the Software

  • Which apps can the system integrate with?
  • How long will it take to implement the software?
  • Does the software track court rules for your jurisdiction?
  • What kind of encryption and security measures does the platform offer?
  • Does the system track government regulations and compliance?

About the Vendor

  • Which services are inclusive, and which ones cost extra?
  • Does the vendor provide customer support? If yes, what are the support timings and response rates?
  • Does the vendor provide premium support?
  • Does it offer onboarding and migration services?
  • How often does the vendor update the software? What is the method of delivery?

Next Steps

With case management software, you can streamline legal processes, enhance team efficiency and ensure better case organization. However, choosing the right platform for your business-specific needs can be challenging.

Everyone begins their software selection journey with different needs, and it’s okay to feel a bit lost. Prepare a list of requirements, single out features and services you require, and stick to the basics. As long as you know what you need and don’t get distracted, we’re confident you’ll be able to find the perfect fit. We hope this guide can serve as a useful reference point in your selection process.

If you need further assistance, check out our free comparison report to analyze top software leaders based on features, pricing and other custom criteria.

Product Comparisons

About The Contributors

The following expert team members are responsible for creating, reviewing, and fact checking the accuracy of this content.

Riddhiman
By Riddhiman Roy
Technical Content Writer
As a Senior Technical Content Writer at SelectHub, Riddhiman Roy delivers content about eCommerce, legal, employee scheduling, procurement, hotel management and property management software. He holds a Master's in multimedia journalism from the Indian Institute of Journalism and New Media. When he is not fighting huge-article-ogres and evil Grammarly suggestions, you can find him in his natural habitat grooving to music and banging his drumkit.
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Vidhi
Technical Research By Vidhi Kanodia
Senior Analyst
Vidhi Kanodia joined SelectHub after graduating from Osmania University in Hyderabad. Building on the hands-on experience she gained there, she expertly reviews peer research work in categories like procurement, PLM, eCommerce, insurance, hotel management, risk management and legal software.
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Shashank
Technical Review By Shashank K K
Principal Analyst
After graduating with a Masters in Finance from Trinity College Dublin, K K Shashank's research and detail-oriented skills led them to SelectHub. He has diverse knowledge across various software categories like Accounting, Financial Planning and Analysis, Ecommerce, Risk Management, PLM, Insurance and more since 2020.
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Pooja
Edited By Pooja Verma
Content Editor
Pooja Verma is a Content Editor and Senior Market Analyst at SelectHub, who writes and edits content for endpoint security, legal, CRM, fundraising software, eCommerce, and mental health software. She earned a literature degree from Miranda House, DU and also holds Master’s in Journalism from Symbiosis Institute of Media and Communication in India. In her free time, you can spot her reading a book or binge-watching the latest web series and movies.
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