Categories   >   Job Management Software
Last Reviewed: November 14th, 2024

Best Job Management Software Of 2024

What is Job Management Software?

Job Management Software serves as a central hub for organizing and streamlining job-related tasks. It solves the problems of disjointed communication, disorganized schedules, and inefficient resource tracking, commonly encountered in project-based businesses. Vital in boosting productivity, it facilitates job scheduling, task delegation, timesheet tracking and more, paving the way for improved team coordination. Emerging features like AI-enabled predictive analytics and mobile access further add to its prowess. This software is particularly beneficial for industries where job-based tasks are prevalent, such as construction, IT services, and consulting firms. However, one notable limitation is that without proper setup and training, the system can potentially add to the complexity of tasks. In a nutshell, Job Management Software is a pivotal tool that empowers businesses to improve efficiency, promote collaboration, and ultimately, expand profitability, underscoring its significant value proposition.

What Are The Key Benefits of Job Management Software?

  • Boosts Operational Efficiency
  • Improves Task Management
  • Streamlines Communication
  • Enhances Resource Tracking
  • Facilitates Collaboration
  • Supports Job Scheduling
  • Simplifies Timesheet Management
  • Promotes Accountability
  • Increases Profit Margins
  • Aids Strategic Decision Making
Read more

Overall

Based on the latest available data collected by SelectHub for 78 solutions, we determined the following solutions are the best Job Management Software overall:

Housecall Pro
Housecall Pro
Start Price
$49
Annual, Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Why We Picked Housecall Pro

Housecall Pro is a user-friendly solution for field service businesses to manage scheduling, dispatching and customer communications. Its seamless integration with QuickBooks also assists with finance and accounting operations, making it a well-rounded product. Similarly, its prompt customer and technical support, as well as implementation and onboarding support, are lauded by users. However, its lack of customization, limited reporting functionality and occasional data lags and glitches need more work.

Pros & Cons

  • User Friendly: 100% of the users who mention ease of use recommend the software for its user-friendliness.
  • Customer and Tech Support: Nearly 82% of the users who talk about customer and tech support laud their promptness and friendly demeanor.
  • QuickBooks Integration: Seamless QuickBooks integration makes finance and accounting operations easy to manage, as noted by about 77% of the users who refer to integrations.
  • Scheduling and Dispatching: The ease of scheduling and dispatching streamlines logistics and service delivery for almost 90% of the users who mention the feature.
  • Customer Communications: More than 96% of users who talk about customer communications concur that prompt communication and regular updates improve customer satisfaction.
  • Implementation, Onboarding and Training: Nearly 82% of the users who mention implementation, onboarding and training were pleased with its migration assistance and user adaptation level.
  • Customization: About 80% of the users who mention a lack customized workflows and processes wish those features would be added.
  • Glitches: 100% of the users who refer to glitches note that the software has occasional glitches and data lags, resulting in delays and redundancy.
  • Reporting: Limited reporting capabilities and lack of customized reports are noted by about 57% of the users who mention the feature.

Key Features

  • Android and iOS: Equip technicians with mobile apps that have cross-platform compatibility across iPhone and Android devices. 
  • Low Processing Rates: Process payments quickly and efficiently and pay comparatively small processing fees. The average processing fee ranges from 1.5% to 3.5% in other industries. 
  • Message Customers: Allow field technicians to send “on my way” messages, pull up customer histories, book and pay via text, with a built-in mobile communications system. 
  • Fast Customer Onboarding: Get assistance in onboarding new customers, managing accounts, handling payment, scheduling, emailing and marketing while saving up to 15 hours per week. 
  • Book Directly Online:  Enable customers to book appointments online from the business website, Facebook page, Google page and more. 
  • Website Builder: Get a free, custom website that is deeply integrated with the software. 
  • Advanced Payment Features:  Streamline money management with advanced features such as instant pay, money management, QuickBooks integrations, billing, expense cards and more. 

Pricing

License/Subscription Cost
  • Based on recurring subscription fee model – costs vary depending on the version/module selected, numbers of users and the monthly or annual billing option chosen
  • One-time setup fees/activation fees are charged, irrespective of the version/module selected
  • Includes the upfront cost of customization and integration, along with ongoing support for upgrades
Maintenance Cost
  • Included in the subscription cost
Installation/Implementation Cost
  • Included in the subscription cost
Customization Cost
  • Varies depending on the functional requirements such as configurable dashboards, type of data elements required for tracking, complexity of workflows, forms to collect additional data, UI changes, dashboard and operational reporting needs, etc
Data Migration Cost/Change Management/Upfront Switching Cost
  • Dependent on your current software, amount of data to be migrated, availability of migration tools, complexity of data and gaps between the existing system and the new system. Migrating the data from excel spreadsheets might shoot up both the time and cost
Recurring/Renewal Costs
  • The recurring cost is high, as customers need to pay for the monthly subscription fee along with premium support services (if required)
ServiceTitan
ServiceTitan
Start Price
$398
Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Why We Picked ServiceTitan

ServiceTitan garners praise for its user-friendly interface and comprehensive features, particularly its scheduling, dispatching, inventory management, and reporting capabilities. Users appreciate the software's ability to streamline operations and enhance productivity, highlighting features like automated job confirmations, technician bios, real-time customer notifications, and convenient payment options. The platform's robust project management tools, including real-time project tracking, budget management, and automated payment applications, are also commended for their effectiveness in keeping projects on track and profitable.

Despite its strengths, some users express concerns about ServiceTitan's cost, which can be a barrier for smaller businesses. Additionally, the software's limited integration with other systems can pose challenges for businesses with existing technology stacks. While ServiceTitan offers a competitive feature set comparable to platforms like Salesforce Service Cloud and Microsoft Dynamics 365 Field Service, its affordability often sets it apart.

ServiceTitan is best suited for businesses, regardless of size, seeking to optimize their field service operations. Its comprehensive features cater to various industries, including HVAC, plumbing, electrical, and pool services. The software's ability to automate tasks, improve communication, and provide real-time insights empowers businesses to enhance efficiency, customer satisfaction, and profitability.

Pros & Cons

  • Core Features and Functionality: Nearly 95% of users who mention the core features and functionality concur that this system is a well-rounded product built to meet industry-specific requirements.
  • Customer Support: Approximately 53% of users who talk about customer support mention that the support staff is quick to respond, friendly and knowledgeable.
  • Easy to Use: About 80% of users who mention user-friendliness recommend the software for its ease of usage.
  • User Interface: As many as 54% of users who refer to the user interface note that the software is intuitive and easy to navigate.
  • Cost: 100% of the users who talk about pricing report that it is a pricey product, which can be a detrimental deciding factor.
  • QuickBooks Integration: Approximately 60% of users who mention QuickBooks integration note that the integration is glitchy and requires double inputs in both solutions, making it redundant.
  • User Adaptation: Nearly 100% of the users who refer to onboarding and user adaptation agree that the product has a steep learning curve.

Key Features

  • Financial Growth  
    • Call Booking: CSRs can access auto-populated customer details before picking up calls. Offer undivided attention to customers by choosing from easy drop-down menus instead of a keyboard. Record and manage incoming customer calls to save call booking information. 
    • Marketing: Create, monitor and edit marketing campaigns. Track and analyze total incoming calls with ads to measure ROI. Create phone numbers for new ads quickly. 
    • Memberships and Contracts: Simplifies building of equipment-based contracts and maintenance memberships. Tailor-make service agreements and contracts for customers. Customize monthly expenses, choose additional maintenance tasks and add service upgrades. Access agreement performance summaries with completed visit details, cost and revenue. 
    • Local Services Ads: Appear among top Google search results when customers search for a relevant product or service. Auto-populates bookings directly to the system dashboard. 
  • Operational Tools  
    • Dispatching: Ensure that the right tech handles the right job by automatic assignment and dispatch based on factors such as technician location, schedule, skill set and more. Other features include a notification center, automatic job confirmations, job history, ACP, project filter, property data display and dispatch notifications. 
    • Scheduling: Schedule complex jobs in advance with suitable technicians. Custom tags allow technicians to flag jobs with details like prior rescheduling, languages spoken and special tool requirements. 
    • Payroll: Offers integrated payroll processing tools, including automated bonuses and live timesheet tracking. Apply performance-based incentives and pay, or import additional pay items through spreadsheets or API for job costing. 
    • Timesheets: Automatically documents wrench time, vendor runs and technician drive hours on individual timesheets for field employees. Configure start and overtime in a single click. Office employees can view payroll histories and clock in and out in real time. 
  • Real-time Insights  
    • Reporting: Dynamic dashboards offer tailored KPIs and metrics. Track KPI goals, gain insights into call times and filter transactions based on date range or business unit. Receive live updates on membership sales and revenue generated by each technician. 
    • QuickBooks: Integrates with QuickBooks to handle accounting. Capture customer purchases and export invoices to QuickBooks in real time. 
    • Sage Intacct: Offers integration with Sage Intacct. Office networks can operate in synchronization and update financial records with a single entry. Authorized employees and owners can access financial information on mobile devices. 
    • Job Costing: Access and monitor costing breakdowns like labor, equipment and raw material and receive real-time updates. Get alerts whenever a bill is due to be accepted. 
    • TitanAdvisor: Get a best-practices guide and receive personalized tool recommendations suitable for a specific business. Utilize features to their optimum value with in-built playbooks guided setup. 
  • Customer Assistance  
    • Mobile: Enable quick and better field operations with mobile apps for field technicians to download schematics, handle bills and orders and manage inter-staff communication. 
    • Customer Experience: Send ETAs with technician bios for appointment reminders to customers. Confirm or reschedule appointments and ask questions over SMSs. Enables customers to track service technicians. 
    • Payments: Automatically processes recurring membership payments in custom intervals and batches. Field staff can capture images, credit cards and checks or send personalized links to the payment portal. 
    • Financing: Complete applications with easy data access to customer profiles. Facilitates instant approvals, automatic finance calculations and customizable financing rules for individual customers. 
    • Property Data: The property data display offers CSRs with crucial information such as property size, age, interiors and location. 
Intuit Field Service Management
Intuit Field Service Management
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Key Features

  • Work Order Management:  Users can create service requests as they receive work orders, schedule and assign jobs for their field staff, track real-time work progress and manage efficient processing of work orders. 
  • Dispatch Management:  Users can manage work orders based on the job type, technician skill set and field staff availability to ensure top-notch services each time. With details of the work order, users can then also map the required tools and routes and get real-time updates on their location and work order progress. 
  • Flexible Scheduling:  Allows users to reschedule and reassign work orders in just a few clicks. Similarly, recurring jobs can be automated easily. 
  • Routing:  Users can help field staff with quick and efficient routing to their job location. Routing features with GPS tracking keep managers and customers updated on technician ETAs, as well as logs in the check-in and check-out time to track the time spent on a job and generate accurate invoices. 
  • Customer Database:  Stores and maintains all customers’ data, including details of their addresses, email ID, phone numbers, service history, invoices and feedback. 
  • Contract Management:  Users can manage their contracts and agreements with technicians and customers to facilitate long-term relationships and ensure seamless service delivery. 
  • Technician Management:  Lets managers track and monitor their field staff with details like live location, navigation, work orders completed and customer feedback. 
  • Billing and Invoicing:  Integrated with QuickBooks accounting, the platform enables field staff to generate invoices and collect payment in the field. It also manages detailed records of accounts receivables, accounts payables and project costing for quick reference. 
  • Service History Tracking:  Maintains a record of the service history for each customer and technician with details like order requests, resources used, notes, and invoices. 
ServiceMax
ServiceMax
Start Price
$59
Per User, Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Why We Picked ServiceMax

ServiceMax, a field service management software, has garnered positive feedback for its user-friendly interface, scalability to accommodate growing businesses, and adaptability to various industries. Users appreciate the comprehensive overview it provides of customers, assets, and inventory, enabling efficient management and automation of field service processes. The software's ability to track work orders in real-time, ensuring timely completion, has been a significant advantage for many businesses. Additionally, ServiceMax's mobile app empowers field technicians with access to crucial information and tools, enhancing their productivity and responsiveness.

However, some users have expressed concerns about the software's cost and its limited integration capabilities with other systems. These limitations can pose challenges for businesses with complex IT ecosystems or budget constraints. Despite these drawbacks, ServiceMax remains a popular choice for companies seeking to optimize their field service operations. Its strengths in providing real-time visibility, improving technician efficiency, and enhancing customer satisfaction make it a valuable tool for businesses of all sizes. The software's ability to track key performance metrics, such as first-time fix rates and technician utilization, allows companies to identify areas for improvement and make data-driven decisions.

ServiceMax is particularly well-suited for asset-centric industries, such as manufacturing, utilities, and healthcare, where managing and maintaining equipment is critical. Its features for tracking spare parts, managing work orders, and scheduling preventive maintenance align well with the needs of these industries. The software's mobile capabilities, including offline access, ensure that technicians can work effectively even in remote locations with limited connectivity. Overall, ServiceMax offers a robust and versatile solution for companies looking to streamline their field service operations and improve customer satisfaction.

Pros & Cons

  • Streamlined Work Order Management: ServiceMax shines in its ability to efficiently manage work orders, encompassing scheduling, dispatch, parts logistics, and real-time updates, ensuring technicians have the necessary information at their fingertips.
  • Enhanced Technician Productivity: Mobile access empowers technicians with tools to view work orders, access customer information, and document service details, ultimately boosting productivity and first-time fix rates.
  • Improved Customer Satisfaction: Features like appointment scheduling, real-time service updates, and self-service portals contribute to a better customer experience, fostering loyalty and positive feedback.
  • Data-Driven Insights: ServiceMax facilitates data collection and analysis, enabling businesses to gain valuable insights into field service operations, identify trends, and make informed decisions for continuous improvement.
  • Scalability and Flexibility: The platform's scalability allows it to adapt to the evolving needs of businesses, accommodating growth and changing requirements with ease.
  • Customization Challenges: The platform's rigidity can make tailoring it to specific workflows or unique business requirements a hurdle, especially for organizations with intricate service processes or industry-specific needs.
  • Usability Concerns: Navigating the interface and accessing key features can feel cumbersome due to the platform's complexity, potentially hindering user adoption and productivity, particularly for technicians in the field who require a streamlined experience.
  • Integration Complexities: Connecting ServiceMax with existing enterprise systems or third-party applications can pose integration challenges, requiring additional development effort or specialized expertise to ensure seamless data flow and process synchronization.

Key Features

  • Makes technicians 23% more productive: ServiceMax’s cloud-based delivery helps technicians and field service software increase their productivity by as much as 23%. Colloquially, recent studies show that it can also increase customer satisfaction by as much as 20%. 
  • IoT Management: The internet of things (IoT) can greatly augment the field service experience, and ServiceMax comes equipped with features to handle real-time data from IoT devices. These tools help managers and technicians to get to them before they reach a point of failure. IoT integrations can also increase service revenue by 25% and improve uptime by 12% in ServiceMax studies. 
  • Work Order Management: Leveraging a 23% productivity bump, the product’s work order management system is robust and equipped to handle work orders from numerous sources. It offers customer self-service, automated scheduling and a salesforce CRM integration to make receiving orders, scheduling techs and assessing customer data a breeze. 
  • Real-Time Scheduling and Dispatch: Scheduling and dispatching technicians is a monumental task, but with real-time scheduling, dispatch and optimization users can automate these tedious tasks. The system takes into account a number of different factors, including job location, technician skill level and prior job commitments. It can then automatically dispatch the proper tech and optimize his or her route to save time and wear on their vehicle. 
  • Mobile Technician Enablement: Field workers will never be out of sync with their back-office managers. The app can run on numerous devices and connect to home-base easily. This gives techs access to schematics, important data points, maps and tutorials. 
  • Contractor Management: With over 20% of the field service workforce predicted to be contractors by 2020, ServiceMax seamlessly integrates contractors into its payment and scheduling system, enabling a hybrid field service workforce. 
  • Built-In Analytics: The app measures a user’s bottom line and key performance indicators (KPIs). It capitalizes on metrics like SLA achievement, contract leakage, engineer utilization and many more. These metrics are then displayed in intuitive dashboards and reports. 

Pricing

License/Subscription Cost
  • Recurring subscription-based model: monthly fee with a minimum number of users, based on the version selected: ServiceMax Express or ServiceMax Enterprise
  • Includes basic setup fees, plus customized implementation support and ongoing training workshops
Maintenance Cost
  • Regular maintenance releases and upgrades are included in the monthly fees and require no onsite IT support or installation
Installation/Implementation Cost
  • Included in the subscription cost
Customization Cost
  • Cost varies depending on the type of features/functionalities added-on for developing or enhancing an existing product feature or module
Data Migration Cost/Change Management/Upfront Switching Cost
  • Dependent on the type of existing software, the amount of data to be migrated, availability of migration tools, complexity of the data fields, etc.
Recurring/Renewal Costs
  • Recurring subscription fees typically include maintenance, monitoring, upgrades, training and support to the end-user
mHelpDesk
mHelpDesk
Start Price
$169
Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Why We Picked mHelpDesk

mHelpdesk can automate everything from first customer contact to payment, eliminating the need for manual and paperwork processes. It provides robust tools for customer management, quotation, shipment, invoicing, accounting and reporting. It helps to manage, stay organized and track every stage of the job. Most users liked that customer service teams were easily accessible, responsive and resolved issues quickly. Users said that it would be helpful if the map feature was more interactive, measured distance from jobs and uploaded excel spreadsheets. Reviewers mentioned that reporting capabilities are limited and the system tends to be slow or glitchy.

Pros & Cons

  • Functionality: All users liked that it provides all-in-one robust functionality without leaving the platform.
  • User Interface: The system’s user-friendly interface with color codes makes it easy to manage, understand and navigate, as noted by 94% of reviewers who mentioned ease of use.
  • Customer Service: More than 91% of reviewers referring to customer support noted that professional services were accessible and responsive.
  • Tracking/Monitoring: All users liked that it provided a convenient way to keep track of jobs, estimates and appointments.
  • Map: Around 82% of users said they would like more capabilities added to its map feature.
  • Performance: Almost all users reported that the software suffers from glitches and regular slow-downs.
  • Report: It provides limited reports, as observed by 60% of reviewers who referred to communication.

Key Features

  • Lead Management: Increase win-rates by as much as 70%, share notes between sales and service teams, automate communications, lead marketplace, status tracking and more are present in the software. 
  • Workflow Management: Users can automate workflows and gain a complete overview of daily tasks. Sends prompt notifications when a task changes. 
  • Scheduling and Dispatch: Schedule and dispatch field technicians as well as integrate with third-party calendars. Allows for automated assignment and smart scheduling to prevent schedule clashes. 
  • Inventory Tracking: Built-in inventory tracking features can schedule orders and send warnings when stock is low. It can also import items from QuickBooks. 
  • Mobile Offline Access:  Automatically detect when internet access is down, and then switch modes, virtually eliminating downtime. Offline mode offers full functionality, minus a connection to backend features. 
  • Mobile Payment Processing: Payment processing integrates into the mobile application. Accepts common credit cards such as VISA, Mastercard, AmEx and Discover. 
  • Customer Portal: Provides a customer portal with the ability to schedule jobs and manage billing. 
  • Billing and Invoicing: Create invoices anywhere at any time and integrate them with QuickBooks’ invoicing software. Offers custom templates as well. 

Pricing

License/Subscription Cost
  • Recurring subscription-based model: based on the number of users per month
  • Costs may vary depending on the mHelpDesk package selected
  • Pricing also includes the upfront cost for customization and integration
Maintenance Cost
  • Included in the subscription cost and covers ongoing upgrades and customer support through the self-help portal, email support, live chat and on-calls
Installation/Implementation Cost
  • Included in the subscription cost
Customization Cost
  • Varies depending on the functional requirements such as the type of data to be tracked, complexity of workflows, additional data fields, UI changes, dashboards and reporting needs, etc.
Data Migration Cost/Change Management/Upfront Switching Cost
  • Dependent on your current software, amount of data to be migrated, complexity of the data fields, level of automation and data migration tools to be utilized for transfer of data from the old to the new software
Training Cost
  • This cost is a factor of the type of training chosen, whether it’s end-user training, group/department training or video/self-training. Costs typically increase as one moves from video/self-training towards end-user training
  • Provides tutorials, knowledge repository, online support, phone support and video tutorials
Recurring/Renewal Costs
  • A recurring monthly fee is charged based on the subscription model selected, integration tools selected and other add-ons that aren’t included in the base package
  • Additionally, the monthly fee includes maintenance, monitoring, upgrades, training and support to the end-user
Service Fusion
Service Fusion
Start Price
$195
Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Why We Picked Service Fusion

Service Fusion streamlines day-to-day business operations by keeping track of employees and delivery. It organizes customer databases, stores employee information at a central place, streamlines billing and invoices, automates recurring tasks, clamps inefficiencies and grows with a company’s needs to efficiently handle more volume. Its diverse capabilities help replace smaller products and reduce cost. However, the system offers limited reporting functionalities, requires an overhaul of its inventory management features, doesn’t function in offline mode and lacks a smooth mobile interface.

Pros & Cons

  • Functionality: The system keeps thorough track of projects, customers, recurring tasks and estimates. It organizes customer databases, adds contacts according to service locations, tracks delivery, streamlines billing, reduces cost and increases efficiency, as noted by 88% of users who talked about the product’s functionality.
  • Support: The system is backed by efficient customer support that is quick to answer questions about the product, resolve queries and fix issues, said nearly 81% of the reviewers who talked about support.
  • Cost: Nearly 83% of the users noted that the system doesn’t charge per user and offers flat-rate plans, making it affordable for growing businesses.
  • Reporting: Reporting capabilities offered by the product are cumbersome, and the customization options are limited, noted nearly 79% of reviewers who mentioned reporting.
  • Inventory Management: Nearly 82% of reviewers said that the system’s inventory management requires a major overhaul as it lacks manual entries, lacks options to delete an inventory from a warehouse and has issues with its employee applications.
  • Offline Mode: The product requires a steady internet connection and doesn’t work in places with low bandwidth, said nearly 74% of the reviewers that talked about offline mode.

Key Features

  • Customer Management: Create multiple service locations and customer contacts. Set billing terms and communication preferences, track referral sources and store images, documents and public and private notes. 
  • Scheduling and Dispatching: View all estimates and jobs to shift dates and times with drag-and-drop support. Share information with field workers via a call or text from the dashboard. 
  • Invoicing and Payments: Create invoices for single and multiple jobs. Choose cash, check or credit with the tool’s pre-built free payment gateway. 
  • GPS Fleet Tracking: Gain full visibility into vehicle locations. Records trip histories, allowing users to improve driving behavior without any reliance on drivers’ mobile devices. 
  • QuickBooks Integration: Integrate with QuickBooks to get discounts and automatic syncing of job invoices, deposits and payments. 
  • Estimate Options: Give customers the option to choose between option 1/2/3, good/better/best and replacement vs. repair and more. Create multi-page proposals. Customers can accept or decline estimates online. 
  • Job Photo Upload: Upload photos using a mobile app from the job site. Track jobs back to a technician or customer support session. 
  • Payroll Reports: Monitor office activity, remote workforces, work hours and employees clocking in and out. It auto-populates payroll reports and calculates overtime pay. 
Wintac
Wintac
Start Price
$3,145
One-Time
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Why We Picked Wintac

Wintac offers an easy-to-use software suite that eliminates the hassle of dealing with several tools while solving everyday business management problems. It organizes inventory, customer databases and vehicles. However, the product is dated, not cloud-based and is difficult to access remotely. It has a clunky user interface, requires a steep learning curve to get acquainted to its features and doesn’t offer automatic updates. It also lacks GPS tracking, a mobile application and has sluggish customer support.

Pros & Cons

  • Functionality: The system offers robust scheduling tools for everyday operations and keeps track of dispatches and customer databases for easy access. It is easy to navigate, manages multiple inventories and keeps track of vehicles, noted 81% of users who talked about the product’s functionality.
  • Cost: The product is affordable for small and growing businesses as it is offered on a flat-rate and doesn’t incur monthly charges, said nearly 75% of reviewers that talked about cost.
  • Invoice: Nearly 72% of users that mentioned invoicing noted that the system generates professional invoices and is good for billing purposes.
  • Cloud-Based: The system is not in sync with its competitors as it is only offered as an on-premise solution, which makes it difficult to access remotely, said nearly 83% of the reviewers.
  • CRM: Nearly 78% of users that spoke about CRM support noted that the system lacks basic CRM functionalities like lead management and tools to communicate with customers outside of the system.
  • Mobile App: The product doesn’t offer a mobile application to make it accessible from internet-connected devices, said nearly 74% of the reviewers who talked about its accessibility.
  • Reporting: Nearly 86% of users that mentioned reporting said that it is cumbersome to generate reports like lead sources, sales and service rates to extract valid data on an organization’s operations.

Key Features

  • Job Scheduling:  Track & schedule service jobs. Assign jobs to most suitable and nearest available field staff for efficient scheduling and quick service delivery. Create flexible schedules for all available services, work orders and field staff members. 
  • Dispatch Management: Dispatch Management: Get live locations of field staff for real-time dispatch. Send optimized routes, track arrival and send live updates and notifications to customers for a better customer experience. 
  • Work Order Management:  Create, update and manage work orders for one-time and recurring jobs, including details like addresses, issues, materials required, field staff assigned, estimates, checklists and more. 
  • Contact Management:  Manage, organize, segment and communicate with all contacts, including leads, prospects, clients, vendors, field staff and back-office employees, from a central location. 
  • Sales Management:  Track and manage leads. Ensure targeted communication and quick response rates for conversion. Send estimates and proposals using readymade customizable templates. 
  • Inventory Management:  Track, update and manage inventory items for multiple locations and vendors. Get built-in support for inventory barcode scanning and label printing. 
  • Accounting:  Manage unlimited accounts receivable and accounts payable through seamless integration with accounting tools such as QuickBooks, Peachtree, Timberline and more. 
  • Billing:  Manage over the counter sales along with an integrated billing system. Generate automated invoices based on service agreement terms. Track partial payments, dues and overpayments to manage finances efficiently. 
  • Equipment and Agreement Tracking:  Track equipment location, details and history through electronic serialization. Manage warranties and agreements with reminders for renewal. 
  • Dashboard:  Get a visual overview and analytical insights into key business operations with a drag-and-drop widget-based dashboard. 
Dataforma
Dataforma
Start Price
$69.98
Per User, Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Why We Picked Dataforma

Dataforma streamlines business operations, tracks projects, sets accountability and stores crucial information in one place. It provides tools that help users with billing, accounting and processing payroll. Its numerous filters and subcategories provide analytics and in-depth reporting into strengths and weaknesses for critical decision-making. The system is backed with efficient and prompt customer support and offers thorough training to new users. However, it offers many convoluted business management features that require lengthy back-end setup, has a clunky UI and doesn’t send notifications when duplicate data is entered. It is expensive for small businesses, has a steep learning curve and requires numerous steps to create sales correspondence.

Pros & Cons

  • Functionality: The system streamlines operations, organizes current and upcoming work and helps field technicians process work orders swiftly. Users can quickly collect required information from clients to serve them better, noted 82% of users who talked about the product’s functionality.
  • Billing: Nearly 77% of reviewers who talked about billing said that the product offers tools that simplify billing and accounting. It tracks labor hours and costs to process payroll.
  • Reporting: About 83% of users that mentioned reporting said that the product offers numerous fields and subcategories to customize reports and find required data.
  • Support: The system is backed by prompt and efficient customer support to resolve product-related issues and queries, said about 80% of users who talked about support.
  • Duplication: The system doesn’t send notifications for multiple users entering the same information, leading to information duplication, noted 77% of users who talked about information duplication.
  • Usability: Nearly 78% of users that spoke about usability said that the system requires a steep learning curve and multiple training sessions to get acquainted with its capabilities and enter information.
  • Cost: The product is on the expensive side for small businesses as it charges a fee per user, said 81% of reviewers who mentioned cost.

Key Features

  • Database Management: Maintain a database of all contacts, including contractors and customers at a central platform, along with contact details, work orders and service history. 
  • Lead Tracking: Use lead tracking to centrally manage leads, collect granular lead data for targeted marketing campaigns, assign leads to salespersons and analyze lead-close ratios. 
  • Contract Management: Manage contracts with service providers, facilitate long-term relationships with contractors and give customers quicker service delivery. 
  • Document Management: Store, track and exchange a variety of documents with contractors and customers like contracts, quotes, invoices, service photographs, warranty documents and more. Save time spent on paperwork with centralized and organized information. 
  • Inventory Management: Accurately track fleet and inventory metrics like products and equipment, returns to vendors and returns from customers. Check, update and adjust inventory in real time. 
  • Work Order Management: Manage work orders by matching the service request to the most suitable service provider, schedule work orders in advance, track progression for individual orders, capture key information and manage invoices in the same location. 
  • Dispatch Management: Assign service providers, track locations, update customer ETAs and manage dispatch services for each work order. 
  • Portfolio Management: Manage a portfolio of service providers and major projects while making bids and proposals for new projects. 
  • Proposal Generation: Use pre-built proposal formats that include details like the scope of work, exclusions, inspection reports and more. Customize generated proposals to match the organization’s branding and exchange as a PDF. 
  • Project Management: Update and manage a project throughout its lifecycle from contact to completion, with detailed information such as inspection, estimates, key timeline dates, project material and invoice amounts. Monitor workflow scheduling, backlogs and work to be completed in real time. 
  • Correspondence Management: Manages real-time correspondence updates to ensure seamless internal and client-facing communications. It manages a detailed log of phone calls, letters, faxes, emails, messages, meetings and schedules with automated reminders for follow-up actions. 
  • Group Mailers: Engage leads, prospects and customers using customizable mass mailing features. Customize mailing campaigns for different target audiences while personalizing content for each target group. 
  • Billing and Invoicing: Generate accurate and timely invoices through work orders and projects, control overdue invoices, set credit limits, track collections and detailed financial reports. 
  • Purchase Orders and Payables: Create purchase orders for projects, track pending change orders, open purchase orders with a few clicks and analyze spending trends for better financial optimization. 
  • Work Order and Individual Calendars: Generate work orders, assign service providers and schedule work efficiently depending on the location, project type and availability. Let employees schedule their meetings, appointments, events and responsibilities, on individual and company levels. 
  • Service History Tracking: Maintain service histories by address, company or contact. Store critical information like proposals, renders, photographs, written descriptions, invoices, warranties and client and service provider contact details in a unified manner. 
  • Warranty Management: Upload, save, view, manage, share and update all warranty documents. Notify customers about expiring warranties using automated reminders. 
  • Customizable Dashboard: Use a customizable dashboard to quickly access, monitor and analyze business-critical information like work orders, client information, financial figures, scheduled alerts and activity reminders at a glance. 
  • Reports: Generate accurate and insightful reports on accounts receivable, open project status, work orders, inventory and more. Use filters for more details on certain aspects. 
  • Accounting Integration: Integrate with third-party accounting modules to manage accounts receivable, accounts payable, cash receipts, purchase orders and project costing. 
  • Google Maps Integration: Integrate with Google Maps to gain real-time insights on project and service provider locations and track transportation and asset deployments. 
Oracle Field Service
Oracle Field Service
Start Price
$100
Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Why We Picked Oracle Field Service

User reviews of Oracle Field Service reveal a spectrum of opinions, highlighting both its strengths and weaknesses when compared to competitors like Salesforce Field Service Lightning and ServiceMax.

One of its most lauded aspects is its remarkable scalability and flexibility, enabling businesses to adapt to evolving requirements and grow alongside the platform. As one user aptly stated, "Oracle Field Service played a crucial role in scaling our service operations as we entered new markets." This adaptability sets it apart from less versatile solutions, making it ideal for complex enterprises experiencing rapid growth.

However, several users raised concerns about its steeper learning curve and higher cost compared to competitors. "The initial learning curve was definitely more challenging than we expected," commented a user during platform migration. This complexity, coupled with the cost, might not be ideal for smaller businesses or those with simpler needs.

Another recurrent criticism targeted the complexity of the interface, which some users found overwhelming and difficult to navigate. This stood in stark contrast to competitors like Salesforce Field Service Lightning, known for its user-friendly interface.

While the reporting capabilities met the needs of most users, some felt they lacked the depth and customization offered by ServiceMax. This could be a significant drawback for businesses requiring highly detailed service data insights.

Overall, user reviews portray Oracle Field Service as a powerful and adaptable platform, ideal for large organizations seeking comprehensive field service management capabilities. While its complexity and cost might deter smaller businesses or those seeking a simpler solution, those comfortable with the initial learning curve will find in Oracle Field Service a robust platform with the potential to significantly enhance service operations and deliver a positive return on investment.

Pros & Cons

  • Increased First-Time Fix Rates: Accurate information and knowledge management empower technicians to resolve issues on the first visit.
  • Improved Efficiency: Streamlined workflows and real-time updates enhance technician productivity and reduce service times.
  • Reduced Operational Costs: Optimized resource allocation, minimized paperwork, and improved first-time fix rates lower service costs.
  • Enhanced Customer Satisfaction: Real-time communication and self-service options improve customer experience and satisfaction.
  • Scalable and Flexible: Adapts to changing business needs and grows with a flexible and scalable solution.
  • Steeper Learning Curve: New users may require additional training to become proficient with the platform's complexity.
  • Higher Cost: Compared to simpler alternatives, Oracle Field Service can be a more expensive solution.
  • Complex Interface: The user interface can be overwhelming for new users and require some navigation effort.
  • Limited Reporting Capabilities: While reporting features exist, they may not be as comprehensive as some users require.
  • Not Ideal for Small Businesses: The feature-richness and cost may not be suitable for smaller businesses with simpler needs.

Key Features

  • Precise Geo-Coding: Access rich geographical information using advanced analytics and corroborating map data. This can be useful in optimizing service routes or in assisting field technicians.
  • Job Assignment: Route resources automatically to an urgent work assignment.
  • Dispatch: Match the most skilled technician with the right job automatically and dispatch field representatives efficiently — all optimized to fit the technician’s schedule.
  • Omni-Channel Communication: Enable customer communications through a variety of channels, such as email, text, phone calls and more.
  • Mobile Work Order Management: Assign, manage, and update work orders in real-time from any mobile device.
  • Inventory Tracking: Maintain accurate inventory levels and ensure technicians have the necessary parts and materials.
  • Real-Time Updates: Receive instant updates on work order status, technician location, and customer interactions.
  • Customer Signature Capture: Electronically collect customer signatures for proof of service and streamlined workflows.
  • Knowledge Management: Provide technicians with easy access to technical documentation and service procedures.
  • IoT Service Monitoring: Proactively monitor connected assets to prevent downtime and optimize maintenance schedules.
  • Contract Management: Manage service contracts, track warranty information, and ensure compliance with terms.
  • Reporting and Analytics: Gain valuable insights into service performance, identify areas for improvement, and make data-driven decisions.
  • Integrations: Connect with other enterprise applications, including CRM, ERP, and accounting systems.
  • Customizable Workflow Automation: Automate repetitive tasks and streamline service processes to improve efficiency.
  • Advanced Scheduling and Routing: Optimize technician schedules and routes based on real-time data to minimize travel time and maximize productivity.
  • Mobile App for Technicians: Equip technicians with a user-friendly mobile app to access work orders, customer information, and service resources.
  • Web Portal for Customers: Provide customers with self-service options to track service requests, view service history, and manage their accounts.
  • Multilingual Support: Support for multiple languages to meet the needs of global businesses.
  • Robust Security Features: Ensure data security and compliance with industry standards.
Dynamics 365 Field Service
Dynamics 365 Field Service
Start Price
$40
Per User, Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Why We Picked Dynamics 365 Field Service

User reviews of Dynamics 365 Field Service paint a picture of a powerful, cloud-based field service management tool with plenty to offer. Its integrated ecosystem with other Microsoft solutions and seamless mobile experience win praise, alongside its ability to boost efficiency and first-time fix rates. Scheduling, dispatching, and real-time updates keep everyone informed, while access to customer history and knowledge bases empower technicians. This translates to happier customers and lower operational costs, which users value greatly. However, the initial setup and learning curve can be steep, especially compared to competitors like Salesforce Field Service. Some users also find the customization options limited, particularly for niche needs. Integration with existing systems can be complex, and occasional mobile app hiccups can be frustrating. Despite these drawbacks, many users believe Dynamics 365 Field Service's strengths outweigh its weaknesses, particularly for larger organizations who can leverage its deep integration with the Microsoft suite. For those seeking a user-friendly solution with out-of-the-box capabilities, other options might be more suitable. Ultimately, the choice boils down to individual needs and priorities, with Dynamics 365 Field Service remaining a strong contender in the field service management landscape.

Pros & Cons

  • Improved Efficiency: Streamlined scheduling, dispatching, and mobile tools boost technician productivity and reduce job completion times.
  • Enhanced First-Time Fix Rates: Access to knowledge bases, customer history, and remote diagnostics enable technicians to resolve issues quickly and accurately.
  • Reduced Operational Costs: Optimized scheduling, improved first-time fix rates, and streamlined workflows minimize travel costs and resource utilization.
  • Improved Customer Satisfaction: Real-time visibility, proactive communication, and efficient service delivery enhance customer satisfaction and loyalty.
  • Data-Driven Insights: Comprehensive reporting and analytics provide valuable insights to optimize field service operations and make informed decisions.
  • Scalability and Flexibility: The cloud-based platform adapts to changing business needs and integrates seamlessly with other Dynamics 365 applications.
  • Learning Curve: The initial setup and user training can be complex for some organizations.
  • Cost: The subscription fees and potential implementation costs can be high for smaller businesses.
  • Integration Challenges: Integrating Dynamics 365 Field Service with existing systems can be time-consuming and require technical expertise.
  • Limited Customization: While customizable, some users report limitations in tailoring the platform to their specific needs.
  • Reporting Complexity: Generating comprehensive reports can be challenging for users unfamiliar with the platform's reporting tools.
  • Mobile App Issues: Some users have reported occasional bugs and performance issues with the mobile app.

Key Features

  • Work Order Management: Create, prioritize, assign, and track work orders, including customer information, asset details, service history, and required tasks.
  • Scheduling and Dispatch: Optimize technician schedules based on skills, availability, location, and job requirements, leveraging intelligent routing and scheduling algorithms.
  • Mobile App for Technicians: Empower field technicians with access to work orders, customer information, inventory, knowledge base, and remote assistance tools on their mobile devices.
  • Customer Portal: Provide customers with self-service options to create service requests, track service status, view service history, and communicate with technicians.
  • Inventory Management: Track parts and supplies, manage inventory levels, and automate replenishment processes to ensure technicians have the right parts on hand.
  • Asset Management: Track asset location, maintenance history, and performance data for proactive maintenance and efficient asset utilization.
  • Knowledge Base: Provide technicians with access to a centralized knowledge base of troubleshooting guides, best practices, and product information.
  • Remote Assistance: Enable experienced technicians or experts to remotely assist field technicians through video calls, augmented reality, and real-time data sharing.
  • Analytics and Reporting: Gain insights into key performance indicators, track trends, and identify areas for improvement with customizable reports and dashboards.
  • Integration with Microsoft Ecosystem: Integrate with other Microsoft Dynamics 365 applications, Office 365, and Azure for a unified view of customer data, business processes, and field operations.

Pricing

License/Subscription Cost
  • Based on monthly subscription license fee model, which includes key metrics such as type of module selected, authorized number of users1 and maximum number of appointments, as defined in the work order/contract
  • Pricing also includes the upfront cost for customization and integration
Maintenance Cost
  • Included in the subscription cost, and covers ongoing upgrades and customer support
Installation/Implementation Cost
  • Included in the subscription cost
Customization Cost
  • Costs will vary depending on the type of add-on modules selected, such as mobility cloud service, capacity cloud service, customer communication cloud service, collaboration cloud service, smart location cloud service and forecasting cloud service
Data Migration Cost/Change Management/Upfront Switching Cost
  • Dependent on the amount of data to be migrated, availability of migration tools, complexity of data and gaps between the existing system and the new system
Recurring/Renewal Costs
  • Costs will vary depending on the type of add-on modules selected and the monthly fees paid for ongoing maintenance, upgrades and support

COMPARE THE BEST Job Management Software

Select up to 2 Products from the list below to compare

 
Product
Score
i
SelectHub’s Analyst Rating is based on data from our 400+ point analysis of Job Management Software, user reviews, and our own crowd-sourced data from our free software selection platform. Scores are periodically updated via ongoing selection projects and user activity within our platform.
Start Price
Free Trial
Company Size
Deployment
Platform
Logo
Housecall Pro
$49
Annual, Monthly
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Housecall Pro
ServiceTitan
$398
Monthly
No
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
ServiceTitan
Intuit Field Service Management
Still gathering data
No
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Intuit Field Service Management
ServiceMax
$59
Per User, Monthly
No
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
ServiceMax
mHelpDesk
$169
Monthly
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
mHelpDesk
Service Fusion
$195
Monthly
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Service Fusion
Wintac
$3,145
One-Time
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Wintac
Dataforma
$69.98
Per User, Monthly
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Dataforma
Oracle Field Service
$100
Monthly
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Oracle Field Service
Dynamics 365 Field Service
$40
Per User, Monthly
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Dynamics 365 Field Service

All Job Management Software (78 found)

Narrow down your solution options easily





X  Clear Filter

ProntoForms

by ProntoForms
ProntoForms
Prontoforms is a low-code mobile application that allows technicians to automatically access, collect and share data in the field. Its drag-and-drop format helps build forms. Non-developers without coding experience can create and deploy custom implementations. It digitizes paperwork and empowers technicians to complete complex forms in the field and send them to higher management, back-office and analytics tools for review and approval.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

Fluix

by Fluix
Fluix
Fluix is a no-code solution that helps companies digitize documents, streamline business processes, increase productivity, and automate workflow between field staff, customers and administrative offices. It helps teams gather secure and reliable data while maintaining safety and compliance to deliver faster services in the field. Its cloud-based environment is designed to boost workforce ROI, productivity and efficiency.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

LawnPro

by LawnPro Software
LawnPro
LawnPro is a cloud-based solution that helps businesses streamline invoicing, client communications, time-tracking and more. It automates administrative operations and communications, and helps manage multiple properties, print invoices, receive online payments and track equipment maintenance, with a focus on small and medium-sized companies. It optimizes information and business processes for maximum productivity while minimizing costs, paperwork and manual errors.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 or less
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

BlueFolder

by BlueFolder Software
BlueFolder
BlueFolder is a cloud-based solution that helps businesses automate day-to-day operations with functionalities for contact management, scheduling, dispatch and work order management. It connects field and administrative staff to clients, enhances productivity, mitigates service risks, increases sales and improves revenue.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$100 - $500
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

OptimoRoute

by OptimoRoute
OptimoRoute
OptimoRoute is a delivery planning software that provides smart technology for scheduling and automating optimal routes and itineraries. It empowers drivers and technicians with up-to-date information on data collection, maps, scheduling and navigation on the mobile app — for iPhone, Android or tablet. With geographical distance calculation and a real-time travel record, businesses can meet generated schedules. Companies can capture and integrate signatures and photos for proof of delivery to ensure proper service.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

Successware

by Successware
Successware
Successware is a cloud-based solution that helps businesses automate day-to-day operations with functionalities for contact management, scheduling, dispatch and work order management. Other modules include task assignment, capacity planning, fleet tracking, real-time feedback, CRM and accounting. It eliminates paperwork and saves time while optimizing information and business processes for maximum productivity and increased bottom-line revenue.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

ServiceBox

by Jobbox Software
ServiceBox
ServiceBox is a cloud-based solution that manages end-to-end operations to improve bottom-line revenue. It automates tasks, sales, quoting, invoicing, maintenance, work orders, timesheets and more. Suited to businesses of all sizes, it maximizes billable hours, minimizes risks and enhances customer service delivery.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

ServiceWorks

by Service Works
ServiceWorks
ServiceWorks is a cloud-based solution that helps businesses manage end-to-end service operations with modules for inventory management, schedule and dispatch, work order, CRM, invoices and more. With extensive features and robust API support, it makes operations seamless, boosts visibility, improves client communication and ensures business growth.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

Geopointe

by Ascent Cloud
Geopointe
Geopointe is a Salesforce AppExchange partner that offers end-to-end route planning solutions with inclusions like driver management, map creation, tracking, territory optimization, performance metrics and more. It enables Salesforce to help geographically visualize and manage accounts, contacts, opportunities and CRM data centrally.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

LogiNext

by LogiNext Solutions
LogiNext
LogiNext, a SaaS tool, helps improve order scheduling, routing, dispatching, customer communications and live tracking to lower logistic expenses and optimize operational efficiency. Modules include Mile, Field, Haul, On-demand and Reverse. It offers real-time tracking, automated planning, scheduling and route optimization, with re-routing capabilities. Other features include seamless integration, live alerts, advanced dashboard and heatmap analysis.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

Tradify

by Tradify
Tradify
Tradify is a cloud-based solution that helps businesses manage day-to-day operations with modules for scheduling, quoting, invoicing, job management and real-time updates. It streamlines operations, automates tasks, helps reduce paperwork and improves bottom-line revenues. Accessible by all desktops and mobiles, it enables field and remote employees to work seamlessly with in-office staff.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

Pocomos

by Pocomos Software
Pocomos
Pocomos is cloud-based software that handles daily operations and facilitates field sales from a centralized location. Its functionalities include billing and invoicing, scheduling, customer service history, dispatch management, fleet management, inventory control, mobile access and more. It eliminates outdated processes and redundant paperwork to save time and money while increasing efficiency. It works on all mobile devices, smartphones and tablets for Android, iOS and Windows.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

HindSite

by HindSite Software
HindSite
HindSite is an on-premise solution that helps businesses streamline their field operations and back-office activities, eliminate paperwork, improve productivity and boost revenue. It has modules for marketing, sales and estimating, scheduling, routing, field data collection, billing, reporting, customer communication, GPS tracking and more. It enables businesses to deliver a better customer experience and scale services.
Cost Breakdown
$100 - $500
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

Davisware

by Davisware
Davisware
S2K Vision by Davisware is a hybrid-deployment solution that helps businesses grow by streamlining daily operations and assisting sales. Its modules include scheduling and dispatch, work order management, billing and invoicing, inventory management, integrated accounting and more. Its modular structure can be customized to enhance functionality and meet unique requirements.
Cost Breakdown
$100 - $500
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

e-automate

by ECi Software Solutions
e-automate
E-automate by ECi is a hybrid-deployment solution that integrates accounting, contract and inventory management, purchasing, sales and service. It eliminates paperwork and saves time while optimizing information and business processes for maximum productivity and optimized efficiency. It automates operations, optimizes schedules and increases revenue to help organize, run and grow businesses.
Cost Breakdown
$100 - $500
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

BiznusSoft

by BiznusSoft, Inc.
BiznusSoft
BiznusSoft Solutions is a cloud-based offering that helps businesses streamline their operations by managing processes like scheduling and dispatch, work order management and inventory management completely online. Its well-rounded ecosystem helps build better relationships with service providers and customers, run efficient operations and save time and money.
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

Aptora

by Aptora
Aptora
Total Office Manager by Aptora is a hybrid-deployment solution that helps businesses streamline end-to-end operations, boost productivity and improve revenues. It offers modules for scheduling, GPS tracking, job costing, CRM, marketing, sales, documents and forms, payroll management, accounting and more, making it a one-stop solution for all business requirements. It mobilizes field staff, enables data integration, improves client coordination and forms a well-rounded ecosystem to optimize processes.
Cost Breakdown
$100 - $500
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

iM3 SCM

by PeoplePlus Software, Inc.
iM3 SCM
IM3 SCM is a cloud-based solution that provides its users with automated inventory, warehouse, order and repair management. It delivers various functionalities such as fleet management, inventory updates, e-commerce integration, automated contracts, asset management and more. It helps businesses of all sizes manage the day-to-day transactions required to run their value chains. It offers real-time sales orders, work orders and invoices, increases invoicing accuracy and timeliness and reduces inventory costs.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

Buyer's Guide

Job Management Software Is All About Cost Savings Through Optimization 

By Gerrad Frei, Technical Content Writer at SelectHub

Job Management Software BG Intro

The most significant step to turning your field service operation from a cost center to a profit center is finding the best areas to cut expenses. One effective cost-saving option is integrating field service management tools like job management software into your operations. It utilizes automation, mobile applications and data insights to optimize the allocation and completion of assignments.

Executive Summary

  • Job management software tools help managers and field staff optimize each aspect of the job cycle and reduce costly errors.
  • Cloud-based or on-premise deployment options most significantly impact the overall cost of the software.
  • Asking critical questions about your operations, the vendor and their product ensures you purchase the right software for your business.
What This Guide Covers:

What Is Job Management Software?

Job management software is a suite of tools that helps managers and field staff effectively navigate each aspect of the job cycle from start to finish. Managers can quickly create, schedule and assign jobs to operatives. Field staff are automatically notified of new or updated assignments and can view critical job information while deployed in the field.

Beyond assisting day-to-day operations, the platform also analyzes historical and current business data to optimize your workflow, reduce errors and increase productivity.

Primary Benefits

Consolidate Documents and Data

Digitalize your entire workflow and quickly find, create or edit documents, such as estimates, quotes, job information, schedules and invoices. By storing all your documents in one location, all the data you need for effective field service management is at your fingertips.

When making changes to jobs and schedules, all stakeholders can view the same documents and materials, improving communication and keeping everyone on the same page.

Job Management Software Categories

Job Management Software Benefits

Expedite Scheduling & Dispatching

Automated tools and real-time data allow you to assign, schedule and execute assignments faster and more efficiently. The solution optimizes job allocation based on technician and assignment location, reducing road time and fuel consumption.

Recognize priority jobs at-a-glance, immediately assign them to an available field operative and adjust schedules and routes accordingly. Eliminate the tedium of scheduling recurring jobs by grabbing all necessary job information and dependencies and placing them into future calendars.

Increase Productivity

Create, edit and assign job entries in seconds, freeing you to focus on more critical tasks. Leverage historical data and GPS tracking tools to assign complex jobs to the proper technician and boost your first-time fix rate, which positively affects customer satisfaction and operational costs.

Monitor and adjust the workload of each field operative to reduce burnout, stress and fatigue, keeping your techs happier and more productive.

Reduce Errors

Automated features and prebuilt templates help eliminate mistakes in the job creation process and ensure all necessary information is attached to job entries. Receive instant notifications when scheduling conflicts occur and adjust schedules to avoid double bookings.

Go Mobile

Mobile capabilities allow you to manage your team from anywhere and provide critical information to operatives in the field, reducing time and fuel spent on returns to the office for updates. If facing a staffing or experience deficit, you can quickly incorporate and manage independent and freelance operatives via their mobile devices.

Key Features & Functionality

Job Management Software Key Features

GPS Tracking

Track field operatives using mobile devices, GPS trackers or other IoT devices and see their locations on a digital map. Automatically assign jobs to the nearest available technician.
Data-based Scheduling

When creating a schedule, view the workload of all operatives and allocate assignments equitably to ensure the timely completion of jobs and maximize your available labor.

For complex jobs, filter field technicians by qualifications, certifications, performance history and proximity to necessary resources to ensure the proper completion of assignments and increase your first-time fix rate.
Task Manager

After creating and assigning a job, add checklists, estimated start and end times, and milestones to ensure managers and field staff are on the same page.

Monitor the progress of each assignment and technician to estimate if deadlines will be met and plan for possible schedule changes or cost overruns.
Drag-and-Drop Functionality

Quickly allocate and adjust operatives’ schedules by dragging and dropping jobs into digital calendars. Move assignments from one technician to another with a single click.
Priority Color Codes

When creating or editing assignments, designate their priority level with color codes. Field technicians and managers can quickly glean assignment urgency with a glance.

Some platforms will reorient the schedules of one or multiple operatives to accommodate high-priority assignments.
Automatic and Preset Notifications

Instantly update field staff to new assignments and job or client updates with automatic email, third-party text messaging applications or alerts inside the platform.

Schedule alerts for when a job’s actual work hours are approaching, meeting or overrunning the estimated hours, based on the number or percentage of hours. Managers and technicians can set reminders to accomplish tasks.
Report Generation

Generate reports in seconds and obtain detailed analysis of each aspect of your operation, such as labor productivity and performance, schedule comparisons, schedule cost breakdowns, work-in-progress and more.

Create customized reports to identify the most and least profitable employees, services and practices.
Customer Portal

Customers can view updates and the progress status of their job. Customize what information is made available to the customer.

Some platforms allow customers to request, book and pay for jobs via an online portal.
Mobile App

Operatives can receive new assignments, client details and job notes while in the field. Access, edit, submit and approve online timesheets from anywhere.

Manage your team from inside or outside the office, with all features and tools available via compatible mobile devices.
Third-party Integration

Some platforms allow you to integrate with other legacy platforms, like Google Calendar and Outlook, and utilize information pulled from multiple data streams.

Software Comparison Strategy

Before you start shopping, consult with your team and examine what elements of your job management process most need improvement and what type of deployment method is required (more on that below). With that in mind, you can narrow your search to platforms with features and deployment that meet your needs.

Also, some solutions may be incompatible with other software or hardware you currently use. Search for options that can replace or integrate with your legacy systems.

Cost & Pricing Considerations

Though several factors can affect the price of job management software, the deployment method is usually the most significant.

Cloud-based

Rapidly growing in use and popularity, cloud-based deployment solutions allow users to access the application via an online connection and typically require a monthly or annual subscription. Small businesses or startups may find this option the most appealing due to the low initial cost and ease of scalability.

On-premise

On-premise options have a considerable upfront cost to purchase the system outright, though they may also require a small subscription fee. The significant one-time investment can prove to be a cost-saving solution long-term but at the sacrifice of certain features.

Other Factors

Most platforms will charge additional fees for the number of users, jobs, plans and amount of data above a certain threshold, though unlimited options are available. Also, some vendors implement service tiers, with particular customer support and application features available for a higher price point.

The Most Popular Job Management Software

With so many options available, choosing which job management software to purchase can be overwhelming. To help you select the right solution for your company, continue reading below to learn about a few of the most popular options and their features.

IFS Field Service Management

IFS Field Service Management is an end-to-end solution that streamlines your entire job management workflow. The highly configurable hybrid-deployment solution is suitable for businesses of all sizes and contains automated features to reduce time spent on suboptimal tasks. Field operatives can view job updates and assignments from the field.

IFS Field Service Management

See priority levels at a glance with color-coded assignments.

Oracle Field Service Cloud

Oracle Field Service Cloud utilizes historical, real-time and geographical data to automatically assign jobs to the right technician, reducing road time and boosting first-time fix rate. The cloud-based platform instantly notifies field operatives of new assignments, tasks, checklist items and schedule changes.

Oracle Field Service Cloud

Field operatives can view their routes via a mobile device.

Salesforce Field Service

A web-based system, Salesforce Field Service eliminates the need for pen and paper job management by digitalizing your entire workflow. Technicians can provide updates from the field in real time, allowing you to make data-driven decisions. AI capabilities learn patterns and identify possible service gaps to improve team productivity and service.

Salesforce Field Service

View all available technicians on a digital map.

 

 

Questions To Ask

Job Management Software Key Questions to Ask

As you shop for job management software, it’s vital to ask internal questions about your staff and operations to ensure you’re purchasing the option that best meets the needs of your company.

  • How many users do I have? Will I be adding more in the future?
  • What is my budget?
  • What features do I need, and which features can I do without?
  • What deployment style best suits our needs?

As you narrow your options, ask the vendor these questions about them and their product.

  • Are there added costs for the number of users, data or service tiers?
  • Can I access the system while offline? If so, what features are limited?
  • What type of training and customer support do you provide?

In Conclusion

Job management software streamlines and optimizes your entire job cycle, from creation to completion. Regardless of your company’s size, it creates cost savings by reducing road time and fuel consumption, alleviating employee burnout and stress and boosting productivity. It is imperative to ask questions about your operation, the vendor and their platform to find the best solution for your business.

Product Comparisons

Additional Resources

About The Contributors

The following expert team members are responsible for creating, reviewing, and fact checking the accuracy of this content.

Olivia
By Olivia Edens
Technical Content Writer
As a SelectHub Technical Writer, Olivia Edens loves helping readers navigate through the world of HR, payroll, field service, PSA, and time and attendance software. Olivia earned a B.A. in English from the University of Phoenix. When she's not researching or editing, she loves rewatching The Office, scootering around the city and taking her cat for a walk. Fun fact: In high school, she won an award for most ideas per minute.
See Full Bio
Shantashree
Technical Research By Shantashree Das
Senior Analyst
Hailing from the Northeastern state of Assam, India, Shantashree Das completed her Bachelor of Engineering (B.E) in Computer Science and Engineering at the Royal School of Engineering and Technology (now Royal Global University) in Guwahati. She then pursued her Master of Business Administration (MBA) in Operations Management and Marketing at Assam University, India, where she developed a strong interest in ERP. Over the course of her career at SelectHub, Shantashree has gained specialties in various ERP and construction software categories, such as Manufacturing Software, CMMS Software, Construction ERP Software, Warehouse Management Software, Supply Chain Management Software, Distribution Software, Field Service Software, Takeoff Software, Construction Bidding Software, Construction Estimating Software, Construction Management Software, Construction Scheduling Software, and Property Management Software.
See Full Bio
Kankana
Technical Review By Kankana Kalita
Principal Analyst
A seasoned business and research analyst, Kankana Kalita specializes in ERP, CMMS, manufacturing, construction, supply chain, HRMS and CRM. Prior to joining SelectHub, she earned a Bachelor's degree in Computer Science and Engineering, an MBA in Operations and Marketing, and worked in email marketing and logistics.
See Full Bio
Joe
Edited By Joe Evans
Content Editor
Joe Evans is an Editor and Senior Market Analyst at SelectHub. A seasoned professional wordsmith, he has a bachelor's degree in journalism and electronic media and a decade of professional expertise in crafting top-tier digital content for niche online brands. He leads his small yet formidable team in producing helpful, compelling content in vital categories like HR, payroll, talent management, performance management, marketing automation home health, MES. When not editing and writing, he enjoys sports, quality time with family and dogs, and remains constantly in pursuit of something new and interesting to read or listen to.
See Full Bio