Categories   >   Resorts and Hotel Scheduling Software
Last Reviewed: November 26th, 2024

Best Resorts and Hotel Scheduling Software Of 2024

What is Resorts and Hotel Scheduling Software?

Resorts and hotel scheduling software is the maestro behind the smooth operation of staffed departments. Imagine juggling housekeeping shifts, managing restaurant reservations, and ensuring enough lifeguards are on duty – this software automates staff scheduling, communication, and task allocation. It tackles the chaos of employee scheduling by considering everything from availability and skills to payroll budgets. Benefits include reduced costs (think optimized staffing levels), improved staff satisfaction (goodbye, unfair schedules!), and a happier guest experience (enough friendly faces to handle peak check-in times). This translates to a significant competitive edge in the hospitality industry. While some solutions require training and may have upfront costs, resorts and hotels of all sizes can leverage them to streamline operations and boost their bottom line.

What Are The Key Benefits of Resorts and Hotel Scheduling Software?

  • Reduced Errors (Double Bookings)
  • Optimized Labor Costs
  • Improved Staff Satisfaction
  • Increased Efficiency
  • Smoother Guest Experience
  • Automated Task Management
  • Fairer Schedule Creation
  • Peak Demand Coverage
  • Real-Time Availability Tracking
  • Improved Communication & Collaboration
Read more

Overall

Based on the latest available data collected by SelectHub for 48 solutions, we determined the following solutions are the best Resorts and Hotel Scheduling Software overall:

Humanity
Humanity
Start Price
$3
Per User, Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Why We Picked Humanity

Humanity's intuitive interface, coupled with guided onboarding and data migration assistance, makes it easy for organizations to get started with scheduling. The simple drag-and-drop tools and embedded training tips help you start scheduling within minutes.

Its compliance management toolkit is a standout feature, ensuring adherence to labor laws, internal policies, regulations and CBAs. It provides a set of default rules and offers you the freedom to write custom ones. The platform also sends conflict alerts and maintains historical records and audit logs, contributing to a secure and compliant environment.

Humanity's mobile app is another significant advantage. It offers managers the same functionality as the desktop version, enabling them to create schedules, work offline and set up automation. Employees can view schedules, receive shift reminders, track work hours and even pick up open shifts with a single tap. The app's compatibility with the Apple Watch provides added convenience for managing schedules on the go.

It’s an end-to-end platform catering to the needs of various stakeholders in frontline worker scheduling. Chief financial officers can track budgets and control labor costs, HR offices can ensure compliance and enhance employee experiences, frontline managers can manage schedules and coverage, and employees can have greater control over their work hours.

While Humanity is well-suited for midsized companies, it isn’t ideal for large organizations. Users have reported slow performance and loading times, particularly when dealing with extensive schedules or performing complex tasks. Integration challenges with third-party ERP and HCM solutions can also be a concern. Additionally, users have encountered bugs and UI issues, ranging from instability to unexpected template malfunctions.

Overall, Humanity is a great tool for managing employee schedules. It's easy to use and can help you improve your business's efficiency. However, it's important to be aware of the potential drawbacks before making a decision.

Pros & Cons

  • User-Friendly Interface: The interface is easy for both managers and employees to navigate. Despite some initial learning curves, users appreciate its simplicity, which can eliminate the need for extensive tutorials or training.
  • Robust Mobile App: It provides quick and convenient access to scheduling and clocking functionalities. Despite occasional issues like freezing, the app streamlines clock-in/out processes and enables on-the-go schedule management.
  • Customization and Flexibility: The platform offers customizable views and filters, enabling users to tailor schedules to their specific needs. Additionally, features like Open Shifts empower employees to pick up available shifts based on their preferences, enhancing scheduling flexibility.
  • Responsive Customer Support: Humanity stands out for its responsiveness, and users appreciate the promptness of live chat support and quick resolution times.
  • Slow Performance and Loading Times: Humanity can take a long time to load larger schedules or perform certain tasks. This can hinder navigation between different sections.
  • Integration Challenges: Many users faced issues while connecting the platform with third-party ERP and HCM solutions like Zendesk and ADP Workforce Now.
  • Bugs and UI Issues: Users experienced bugs within the user interface, ranging from occasional instability to unexpected template malfunctions.
  • Changes in User Experience and Functionality: Some users mentioned that certain features they found useful were removed or altered, causing workflow disruptions and increasing complexity in using the software.

Key Features

  • Employee Scheduling: Create conflict-free schedules using intuitive drag-and-drop schedule makers. Update schedules in real time while receiving overstaffing or understaffing notifications on a daily or weekly basis. Assign, remove and swap shifts easily based on staff availability, skills and preferences.
  • Time Clock: Track employee attendance and hours via the mobile app and maintain accurate timesheets. Mandate employees to click pictures while clocking in or out to avoid malpractices like buddy punching. Set punctuality rules to curb absenteeism and accidental absences.
  • Leave Management: Employees can manage their schedules and work-life balance using unique portals. Customize leave types to suit company needs while allowing partial day leaves. Set vacation and PTO rules to avoid understaffing.
  • Integrations: Integrate with popular third-party ERP, HCM, payroll and HR modules to streamline business operations. Export payroll to over 30 modules like Ceridian, ADP, Ultimate Software and Paycheck. Integrate with external HR modules like BambooHR.
  • Forecast: Use external performance indicators to predict future staffing needs and design efficient employee schedules. Customize schedules based on business priorities and capacity to tackle both under-staffing and over-staffing challenges.
  • Geofencing: Enable geofencing to ensure employees check in and out from the correct locations. Activate the GPS facility to track field staff location accurately.

Pricing

License/Subscription Cost
  • Subscription-based pricing model
  • Pricing is based on the number of users per month or users per year
  • Both monthly and annual billing plans are offered
Maintenance Cost
  • Included in the subscription fee
  • 24/7 support services are provided to all subscribers
Installation/Implementation Cost
  • Included in the subscription cost
Customization Cost
  • Cost is above and beyond the subscription fee
  • Cost varies depending on the functional requirements added to the system
Data Migration Cost/Change Management/Upfront Switching Cost
  • Price is dependent on a user's current software, the amount of data to be migrated, the availability of migration tools, the complexity of data and gaps between the existing system and the new system.
Recurring/Renewal Costs
  • Cost is included in the monthly or annual subscription fee
TSheets
TSheets
Start Price
$20
Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Why We Picked TSheets

TSheets offers a strong suite of solutions for time-tracking and payroll management that most users find user-friendly and cost-efficient. Its wide range of features are highly customizable and can help users track both in-house and remote employees with their live locations, manage projects and payrolls and sync with QuickBooks for efficient accounting. Customer support is highly reliable and recommendable. However, the setup, onboarding and user interface can be cumbersome. Similarly, a few features such as calendar, time off and vacations can be improved further.

Pros & Cons

  • Cost: About 55% of the users who consider cost as an important deciding parameter, choose TSheets for its affordability.
  • Customer Support: TSheets offers highly reliable and responsive customer support, as recommended by nearly 87% of the users who mentioned customer support.
  • Geofencing: Geofencing makes it easier for users to track time and billable hours, even when working remotely or from the client site, as reported by about 82% of users who mention GPS functionality.
  • Payroll Management: Efficient payroll management is one of the strong traits of the software, as reported by 90% of users who mentioned payroll.
  • QuickBooks Integrations: Seamless integration with QuickBooks is reported by 60% of the users who use both TSheets and QuickBooks in their tech suite.
  • Time Tracking: The core functionality of the software, time tracking, is recommended by about 80% of users.
  • User Friendly: About 97% of users find TSheets easy to use on a daily basis and user friendly at end-user to admin-levels.
  • Calendar and Notifications: Nearly 100% of users who mentioned calendars and notifications reported that TSheets misses the mark with Calendar synchronization and notifications for clocking in and out.
  • Feature Overload Nearly 100% of users who mentioned software functionality reported that it has too many features, making the system overwhelming and causing data lags in core functionality.
  • Set Up and Onboarding: Setting up the software and onboarding new employees is confusing and difficult, according to 58% of users who mentioned that the process left a lot to be desired.
  • Time Off and Vacations: While TSheets does an excellent job in time tracking and payroll management, managing time off and vacations can lead to data errors and often need to be logged in manually, as reported by nearly 71% of users who mentioned the feature.
  • UI and Navigation: Approximately 67% of users who mention UI and navigation report that the software is clunky and hard to navigate.

Key Features

  • Mobile App: Get mobile and offline access to submit, track and approve time. View and manage multiple timesheets with the Crew app. Monitor employee locations through the “Who’s Working” feature. 
  • GPS and Geofencing: Get real-time GPS data of clocked-in employees, in compliance with DCAA and DOL standards. 
  • Scheduling: Develop schedules based on job, shift or task. Notify employees of published or changed schedules. Sync with popular calendar applications such as Microsoft Outlook, Apple iCal and Google Calendar. 
  • Time Clock Kiosk: Clock in and out with the time clock kiosk and any device with internet access. Set up a four-digit PIN, biometric facial recognition and photo capture to limit buddy punching. 
  • Alerts and Approvals: Get alerts for clock in and clock out timings as well as time submission for payroll purposes. Managers also get notified when employees fail to clock in or clock out at scheduled times. Set up pay rates and dates with Pay Rate Engine for overtime management. 
  • Smart Reporting: Develop customized reports for instant access. View timesheets based on customer, job or group. Segment employee hours by rate, regular hours and overtime hours in wage reports. Export payroll reports in Excel, PDF or CSV formats. 
When I Work
When I Work
Start Price
$2.50
Per User, Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Why We Picked When I Work

According to the reviews, users praise When I Work’s user-friendly design and all-in-one features for scheduling and time tracking. The customer support team is another win — responsive and helpful via chat and email. However, the pricing structure is a point of contention for some users, with complaints about hidden fees and a lack of transparency before signing up.

What truly set it apart was its affordability for small and medium businesses. The starter plan, costing just $1.50 per location per month, offers unlimited employee scheduling and auto-scheduling — features usually reserved for top-tier plans in competitors like 7Shift and Homebase.

However, communication features are restricted. During testing, I could send individual and group messages, but there's no bulletin board or newsfeed functionality, and message read receipts are absent.

Security is another concern. The platform lacks biometric clock-in options, opening the door to potential time theft through buddy punching. Additionally, it doesn’t support geofencing or GPS tracking. I couldn’t remotely track staff shifts to ensure they were following established procedures.

Overall, When I Work offers a compelling solution for small and medium businesses with a user-friendly interface, robust features and a budget-friendly starter plan. However, be mindful of the pricing concerns and other limitations, which can be a problem for growing teams and businesses.

Pros & Cons

  • Intuitive and Efficient: Users appreciate the user-friendly interface and comprehensive features that centralize managing all scheduling needs from a single app.
  • Prompt Customer Support: Users report getting timely and helpful assistance from the vendor’s support team through live chat and email.
  • Enhanced Employee Experience: The app boosts staff productivity by offering them flexible tools to control their work schedules.
  • Improved Integration and Accessibility: Most users have had a positive experience connecting the platform with other necessary third-party tools.
  • Pricing and Transparency Issues: Users have complained about the vendor’s pricing practices, which include hidden costs and a lack of clear information before signing up.
  • App Glitches: Users reported issues with iPhone and Android apps, particularly with tasks like staff punch-ins and location tracking using the phone’s GPS.

Key Features

  • Employee Scheduling: Create work schedules in one click based on employee availability and eligibility. View team availability, manage time off and track shift trades from one place. Allow employees to pick up and trade shifts while boosting workplace efficiency and productivity. Schedule multiple teams across job sites while preventing unnecessary overtime.
  • Time and Attendance: Track attendance, time off and breaks while turning any internet-connected device into an online time clock. Integrate schedules to control costs while applying pay rules. Implement an online time clock with a GPS facility for uniform clock-ins and outs across devices. Let remote employees log in and out using any device while receiving attendance data in real time.
  • Timesheets: Record weekly attendance changes into timesheets while setting differential pay rates for multiple positions. Monitor labor costs while auditing time records with labor distribution reports. Audit and approve timesheets from mobile or desktop while preventing overtime before it happens. Configure paid and unpaid breaks on schedule and time clock.
  • Shift Planning: Plan, swap and approve shifts using a mobile or desktop while empowering teams to collaborate on schedules. Ensure cost-effective shift coverage while creating schedules that work for the entire team.
  • Scalability: Start with a single team or location and scale to multiple teams across geographical locations as per business growth. Schedule multiple teams across various job sites.
  • Push Notifications: Send important messages to the entire staff in one go. Employees get email and text alerts for missed logins or outs. Notify all employees when you update or create new schedules.
  • Geo Check-In: Use GPS tracking and live map views to ensure that employees log in from their designated job sites. Monitor field staff’s real-time location, eliminating the need for employees to update their locations constantly in the office.
Paylocity
Paylocity
Start Price
$19
Per Employee, Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Why We Picked Paylocity

Paylocity is a user-friendly HCM solution that works well for SMBs and delivers an array of features such as payroll management, hiring and talent management in a unified suite. Self-service capabilities help employees access their information. Some users found issues with its payroll, tracking and timesheet capabilities, reducing accuracy and limiting what can be done. However, it offers an intuitive interface, with tools like onboarding and PTO that make tasks easier while speeding up processes. Businesses looking for an end-to-end system to manage HR functions should consider this as a good contender.

Pros & Cons

  • User-Friendly Interface: 60% of users suggested that the interface is user-friendly, with automated payroll and simplified workflows that make it easy to operate and monitor teams.
  • Unified Dashboard: Paylocity enables HRIS, payroll, timekeeping and admin-related tasks to be handled from a single location, according to 60% of users.
  • Performance Benefits: It eases task management for essential activities such as checking time off balances and paychecks, conducting goal assessments and achievements, performing year-end reviews, and more.
  • Easy PTO: It’s easy to use and implement in a day-to-day work routine, with 30% of users mentioning they can check staff availability before approving leaves.
  • Streamlined Onboarding: The onboarding process checks in candidates and sends paperwork before they start, making it 10%-20% easier for admin setup and paperwork completion according to users.
  • Support Team: Paylocity's support process is lengthy according to 30% of users, requiring a lot of back and forth to get an issue resolved, which usually takes days.
  • Cumbersome Payroll: The payroll module requires set up by different people and doesn’t function accurately according to 10% of users.
  • Timesheets: Tracking time is difficult, as Paylocity doesn’t update and capture time entries until a shift is completed.
  • System Logouts: Despite automation, additional verification is required when logging in, causing 10% of users to completely exit and then log in again.
  • Tracking: Tracking functionality doesn’t work well for all the features in the experience of 10%-20% of users.

Key Features

  • Payroll: Companies can simplify multiple financial tasks related to payroll with this feature. It automates payroll processes and takes care of tax compliance, expense reimbursements into paychecks, garnishment services and custom reports that derive whatever data that’s needed. It provides employees with the flexibility to access a portion of their earned wages when needed. 
  • Workforce Management: This feature helps eliminate the need for manual tracking of tasks, reduces administrative work and maintains accurate records of individual employees. The review forms can be customized to promote employees to set goals via an insight chart. 
  • Employee Self-Service: The software provides users with admin analytics, 24/7 secure access, enrollment and insurance access, and internal plans. This feature helps employees and employers to access, update, enroll and administer data respectively. 
  • Time and Labor Management: Workers can clock in and out via the mobile app, and managers can set geofencing rules that ensure accurate clock-punching. It also syncs with payroll automatically and allows managers to create and adjust schedules as needed, without manually correcting payroll data. 
  • Data Insights: The platform allows users to access demographic information, utilization, headcount, labor costs, position insights, turnover and retention. It also features real-time employee data, analytics for employment trends, strategic hiring and budgeting decisions, and programs to build a diverse workforce. 
  • Reports: The system comes with over 100 standard reports along with an ad hoc reporting tool. Users can schedule reports to automatically generate and track key reports with a favorites feature. 
  • Compensation Management: With this feature, administrators can configure settings such as the approval process and eligibility requirements. It also supports the customization of compensation plans to match organizational pay cycles. Company leaders gain a view into budgets and allocations, while managers can provide increases and view employee data like performance and pay history.  
  • Marketplace Integrations: Organizations can extend Paylocity’s capabilities to streamline the payroll regularity and HR data management across all policies. The solution connects with partner solutions in 20 categories, including single sign-on (SSO), ERP and a variety of HR-related functions. More than 300 integrations are available in the vendor marketplace. Data can flow into or out of Paylocity, or in both directions, depending on the integration. 
WhenToWork
WhenToWork
Start Price
$40
Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Why We Picked WhenToWork

WhenToWork is a user-friendly online scheduling solution for small and medium-sized businesses. Its intuitive interface and straightforward features make it a viable option for businesses looking to ditch paper trails and digitize their scheduling operations.

My experience with WhenToWork began with a simple sign-up process that required minimal information. The platform guided me through a brief onboarding process, where I provided details about my business and team members. While the onboarding process was straightforward, I noticed the business category list didn’t offer many options for construction-related industries.

Upon accessing the web platform, I was greeted by a somewhat outdated design that felt reminiscent of an earlier era. While the layout was clean and easy to navigate, a modern update could benefit its overall aesthetic. The main menu has sections for schedules, employees, trades, time off, messaging, reports and current on-duty employees.

The mobile app, however, offers a more streamlined experience with a user-friendly interface. It provides quick access to schedules, shift trades, time off, messaging, staff information and a link to the full web version. The app's dashboard offers a clear overview of assignments, time off, shift trades and messages.

The messaging features are designed for efficient team communication. You can send and receive messages, create urgent alerts, and post on a bulletin board. The “Reports” section offers customizable reporting options, allowing you to generate reports based on various criteria and export them for further analysis.

Overall, WhenToWork is a suitable option for businesses with basic scheduling needs. Its user-friendly interface, straightforward features and robust reporting capabilities make it a viable choice for organizations that prioritize simplicity and ease of use. However, businesses seeking a more modern and feature-rich platform may need to explore other options.

Pros & Cons

  • Ease of Use: Users praised the platform’s user-friendly interface and ease of use across all user types. Its intuitive navigation simplifies shift management, schedule swaps and coworker communication. The platform also provides useful "how-to" videos, making it easier for users to understand the system without needing live support.
  • Better Customization and Flexibility: Users appreciated the ability to customize schedules, permissions and worker roles. It’s easy to switch shifts and see assigned shifts in one place.
  • Easy Reporting: The one-click report generation feature helps users manage budgets and track employee hours. This is especially helpful for administrators manually comparing scheduling costs with budgetary constraints.
  • Improved Remote Workability: Reviews highlight the benefit of accessing the software from any mobile device, making it convenient for teams to check schedules, receive notifications and streamline internal communications.
  • Simple Implementation Process: Users from small and medium businesses appreciated the software’s lightweight nature. It requires minimal IT involvement and can be deployed quickly across multiple departments.
  • Lack of Live Support: Live representatives are unavailable, especially during troubleshooting. Instead, the platform relies on video tutorials, which may not be sufficient in urgent situations.
  • Complicated Staff Availability Settings: Some reviewers found the "date specific" availability options frustrating, as it often caused confusion when scheduling in advance. Also, the inability to fully turn off certain options, like the "dislike" function, can complicate determining worker availability.
  • Limited Enterprise Features: Users from larger businesses noted that the platform lacks advanced enterprise-level security settings and integration support, making it less ideal for organizations with complex needs.
  • Cluttered Interface: The schedule display can sometimes be confusing or cluttered, particularly when many shifts are on the board. This makes it harder to quickly view and understand schedules at times.

Key Features

  • Flexible Scheduling: You get multiple scheduling views, task templates and drag-and-drop tools to create different types of recurring schedules for multiple locations.
  • Import/Export: It lets you import shifts via Excel and .CSV files or export schedules in Excel format.
  • Automated Assignments: You can define rules to automatically assign shifts based on employee preferences and availability.
  • Employee Self-Service: Design unique portals for each team member based on their seniority, job roles and access requirements. Employees can log in via desktops or the mobile app to view and swap schedules, receive messages, and submit time off requests.
Homebase
Homebase
Start Price
$24.95
Per Location, Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Why We Picked Homebase

In my research, I was particularly impressed by the guided onboarding process. The intuitive setup allowed me to get the platform up and running within minutes, enabling easy scheduling without a steep learning curve. This ease of use also extends to onboarding employees.

The auto-documentation request feature stood out to me. I could define the required documents for each employee, and the system automatically sent follow-up reminders. This automation significantly streamlined the process of maintaining up-to-date employee profiles with all the necessary paperwork.

Homebase’s integration with other tools, such as payroll processors, accounting solutions and POS systems, is a huge plus. It saves time and reduces the hassle of manual data transfers, making the overall management process smoother. Additionally, the system can handle basic hiring, onboarding, payroll and compliance management, making it an all-in-one HR suite for small businesses.

However, I encountered some drawbacks. One notable issue was the auto-scheduling feature. While the idea behind it is great, it proved complicated in practice and lacked customization options to meet my specific needs.

Users have reported facing issues with the vendor’s customer support team. There were reports of delayed responses, and the support hours were insufficient for businesses operating outside regular U.S. business hours. 

Despite these issues, the platform’s cost-effectiveness, especially with the free basic plan, makes it a viable option for small and medium enterprises. It offers essential scheduling and time-tracking features without hidden costs and implementation complexities.

Pros & Cons

  • Ease of Setup and Use: Many users found Homebase easy to set up and navigate. The platform is intuitive, making it simple for both managers and employees to use.
  • Scheduling and Time Tracking: The platform simplifies employee scheduling, making it easy to create, modify and track schedules. It includes useful features like a time clock, timesheets and attendance tracking.
  • Integration with Other Tools: Users appreciated its integration with various payroll processors and POS systems.
  • Accessibility: You can access the software from various devices, including desktops, tablets and smartphones, enhancing flexibility for managers and employees on the go.
  • Cost-Effectiveness: Several reviews mentioned that the free basic plan suffices for smaller businesses, providing essential features without extra cost.
  • Undo and Modification Limitations: The lack of an undo feature can be problematic if accidental changes or deletions occur.
  • User Interface Issues: Some users found the new updates and interface changes cumbersome, with issues like light markings, lack of lines and frequent refresh rates. Others mentioned that the iPad app is not optimized and often mimics the mobile website, limiting its functionality.
  • Customer Support: Several reviews highlighted delayed responses from customer support and insufficient support hours, which can be challenging for businesses operating outside regular hours. Also, the platform heavily targets the U.S. market and offers limited support for international users.

Key Features

  • Scheduling: Create, copy and save schedules that can be modified or reused later. View employee availability and time off requests, manage shift changes, and forecast labor costs.
  • Time Clock: Clock in and out from the web, a tablet or an integrated POS. The advanced subscription packages can prevent employees from clocking in early for their shifts and returning from breaks early. The time clock feature can also round time and allow for automatic clock-out.
  • Timesheets: Track clock-ins, breaks and overtime hours with online timesheets. Generate a daily summary of activities, track breaks and export timesheets to payroll, reducing time errors.
  • Team Communication: Send direct messages and broadcast messages to entire groups directly through the app.
  • Hiring: Streamline the hiring process by providing pre-written job descriptions, interview reminders and applicant tracking capabilities. Post open jobs to Craigslist and other job boards. Import new hires to the schedule automatically.
  • Reporting: Track and generate reports on labor costs as a percentage of sales, actual hours worked, employee performance and shift feedback summaries. The more advanced subscription plans also track labor costs by type and generate reports on the application programming interface, on-time arrival and other customized reports.
  • Drag-and-Drop Interface: Users can view and sort schedules by role, time period or employee hours with a drag-and-drop interface. Managers can also copy the previous week’s schedule and publish work changes directly through the mobile app.
  • HR and Compliance: Centralize employee information, eSign documents and send automated welcome packets for a smooth self-onboarding experience. Define clear PTO policies and approval workflows, set up black-out dates and define advance notice requirements for more control. The platform offers consultancy with external HR advisors for expert insights and policy reviews, helping comply with labor regulations.
  • Employee Benefits and Productivity Tools: Early access to earned wages allows staff members to avoid overdraft fees. Peer-to-peer recognition tools and automatic performance metric tracking help foster a productive environment. You can also gain valuable insights into employee sentiment through anonymous end-of-shift feedback.
HotSchedules
HotSchedules
Start Price
$40
Per Location, Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Why We Picked HotSchedules

Let's dish on the good, the bad, and the ugly of HotSchedules based on what folks have been saying lately.

HotSchedules seems to be a bit of a mixed bag. Users dig that it's pretty straightforward to use and can be a real time-saver, especially when it comes to wrangling schedules and keeping everyone in the loop. It's like having a personal assistant who's always on top of things. But, there's a catch – it can be a bit pricey, and some users feel like it's missing some bells and whistles that other scheduling software has. Think of it as a reliable car that gets you from point A to point B, but maybe doesn't have all the fancy features like a sunroof or heated seats.

So, who's HotSchedules a good fit for? Well, if you're running a business in the hospitality industry, like a restaurant or hotel, and you need a solid scheduling tool that won't leave you scratching your head, HotSchedules could be your jam. It's especially handy if you've got a bunch of hourly employees and multiple locations to juggle. However, if you're on a tight budget or need a software with all the latest gadgets, you might want to shop around a bit. There are other options out there like Homebase or When I Work that might be more your style.

Pros & Cons

  • Convenience and Accessibility: Users appreciate the system’s remote accessibility, which saves time and enhances productivity for both employees and managers.
  • Scheduling Functionality: The platform offers a comprehensive package of scheduling tools, including shift swapping, time off, blackout dates and availability management.
  • Efficient Automation: Automation such as auto-scheduling, sick pay and holiday calculations simplifies administrative tasks for managers.
  • Diverse Integrations: Users report that integration with other modules like payroll systems, POS solutions and HR software enhances productivity and workforce management.
  • Learning curve & complexity: The interface can be challenging for beginners, requiring significant time and effort to learn and navigate effectively.
  • Inconsistent customer support: Users report long wait times or difficulty resolving complex issues, leading to potential frustration and delays.
  • Pricing concerns: Additional fees beyond the monthly subscription can add up, making it more expensive than competitors.

Key Features

  • Scheduling: Build schedules with customizable templates and intuitive drag-and-drop tools. Approve or deny shift change requests, define rules to limit overtime and manage employee availability from a dashboard.
  • Time and Attendance: Track clock-in and clock-out times, collect information on tip and break entries, and allow employees to access their timecards and payroll histories. Managers can set up alerts to notify employees when they miss a time punch. Set geo-fencing rules using the mobile WebClock to track employee locations.
  • Labor Forecasting: Access the following forecasting features:
    • Schedule Optimization: Standardize scheduling rules and automate recurring tasks using predictive scheduling across multiple branches and locations.
    • Scheduling Visibility: Manage labor analytics to measure critical KPIs like overall performance, cost per labor, sales patterns and labor cost to keep restaurants competitive.
    • Store-Level Forecasting: Analyze historical data to identify weekly sales patterns and help managers allocate workforces efficiently. Send alerts for overtime and other potential compliance issues.
  • Labor Management: Calculate minimum staffing requirements, plan shift breaks, and generate suggested headcounts to ensure that any given shift always has the proper number of staff members.
  • Scheduling and Wage Compliance: Adhere to local and federal regulations with:
    • Predictive Scheduling: Stay up to date with local laws and evolve as regulations shift. Prepare and adapt to compliance changes before they go into effect.
    • Break and Meal Management: Set up rules to automatically schedule meal and break times for staff members. Receive notifications of missed break times and automatically calculate break pay impacts.
    • Overtime Management: Track employees going into overtime and allow managers to swap overworked staff with other employees.
    • Certifications: Receive certificate expiry alerts and define automation to request updated documents from employees, managers and other team members.
  • POS Integration: Employees can track time and clock in and out of work from a POS system. Pull sales and operational data from POS to forecast weekly and seasonal sales patterns and workforce requirements.
  • Health Surveys: Generate digital health surveys to gain extra visibility into the business. Use CDC-tailored surveys and health screening tools to ensure employees are safe to come to work.
  • Manager Logbook: Manage physical and digital logbooks that help track tasks, maintenance objectives and food safety information, such as temperature.

Pricing

License/Subscription Cost
  • Subscription-based pricing model
  • Pricing is based on number of users on a month-to-month basis
Maintenance Cost
  • The cost is included in the subscription fee
Installation/Implementation Cost
  • The cost is included in the subscription fee
Customization Cost
  • The customization costs are dependent on the functional requirements of the modules added
Data Migration Cost/Change Management/Upfront Switching Cost
  • This cost varies depending on the amount and complexity of the data to be migrated as well as the availability of migration tools and the gaps between the existing system and the new system
Recurring/Renewal Costs
  • This cost is included in the monthly subscription fee.
Deputy
Deputy
Start Price
$2.50
Per User, Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Why We Picked Deputy

Deputy is a valuable asset for businesses looking to streamline their scheduling operations and enhance employee productivity. During my research, I found it to be a highly effective and centralized tool for hiring, training and scheduling employees. Users consistently praise its performance, with many giving it a 4.5-star rating.

One of Deputy's standout features is its AI-powered automation, which can significantly improve scheduling and shift break compliance. However, it may require some initial setup and learning to function optimally. The touchless facial recognition clock-in feature is particularly valuable in today's post-pandemic world.

I appreciate Deputy's commitment to employee empowerment. Its accountability measures, such as GPS tracking and facial recognition, effectively prevent time theft without compromising employee autonomy. The Shift Pulse feature is another valuable tool that fosters open communication between employees and management.

While Deputy is a powerful solution, it's not without its flaws. I encountered bugs and glitches that occasionally disrupted the user experience. Slow performance, particularly for mobile app users and non-desk staff, can be frustrating. Additionally, GPS challenges can be problematic for businesses with multiple locations as the platform doesn’t support multiple time zones.

The HR functionality is also limited, but I believe it has the potential to expand over time. Adding more languages to the interface would also make it more inclusive. Overall, I recommend Deputy to small to mid-sized organizations seeking a reliable and feature-rich scheduling solution that also offers basic HR functionalities.

Pros & Cons

  • User-Friendly Interface: Users appreciate the intuitive design, which makes it accessible for both managers and employees and easy to adopt with minimal training.
  • Robust Remote Workability: The mobile app is highly praised for allowing employees to clock in/out, manage shifts and receive notifications, making it convenient for on-the-go use.
  • Greater Flexibility and Accessibility: Deputy offers flexible shift management, allowing employees to swap or pick up shifts and work across multiple locations. Cloud-based hosting ensures access from anywhere with an internet connection.
  • Employee Empowerment: The software gives employees more control over their schedules, fostering a sense of ownership and responsibility for time management.
  • Streamline Scheduling: Deputy effectively manages scheduling, time tracking and attendance, reducing errors and improving overall efficiency. Reviews highlight valuable features like preventing early clock-ins and integrating with payroll systems.
  • Support and Customer Service Issues: Several users reported poor customer service experiences, especially when dealing with technical support or canceling the service. The vendor primarily offers support via email, which some users found inadequate.
  • Performance and Speed: Some users experienced lag when accepting shifts or clocking in and out, causing delays and frustration.
  • Challenges With Multi-Location Tracking: For organizations with employees across multiple locations or states, keeping track of everyone’s whereabouts could be challenging as the platform doesn’t support multiple time zones across geographies.
  • Syncing Issues: Users noted that the inability to sync with external calendars (like Google or Apple Calendar) was a significant drawback.

Key Features

  • Scheduling: Create, manage and optimize schedules with AI. Use drag-and-drop scheduling tools while considering availability, skills and preferences to create partial, pre-assigned or open shifts.
  • Time Tracking: Turn staff phones into a time tracking solution using the mobile app or connect the platform to a POS system to allow employees to punch in and out of work. The platform sends alerts for break hours, overtime and budgetary conflicts. It also offers geofencing to help avoid time theft and buddy punching.
  • Mobile App: Managers can access their profiles from anywhere, create schedules, approve time off requests, communicate with team members and track task progress. Employees can view schedules, request PTO, chat with colleagues, swap shifts and bid on open shifts.
  • Demand Forecasting: Access your business’s historical sales data and seasonal trends on a centralized dashboard to make informed staffing decisions. Define business logic and benchmarks with demand-based rules to ensure minimum coverage while considering your budget. You can pull real-time wage-to-sales data on the mobile app to make scheduling adjustments on the go.
  • Shift Pulse: Send feedback forms and questionnaires to employees after every shift. Minimize staff fatigue by automating schedule assignments based on worked hours and overtime. Employees can express their work satisfaction using a staff sentiment bar and tracker.
  • Compliance Tools: Deputy helps comply with fair workweek regulations by providing tools to manage overtime, minimum rest periods and other labor laws. It also assists with reporting, managing employee records and ensuring adherence to minimum wage laws.
  • Leave Management: Employees can submit time-off requests directly through the platform, and managers can review and approve or deny them. You can also track leave balances and generate leave reports.
  • Document Management: The platform offers a centralized repository for storing and organizing employee documents, such as contracts, performance reviews and training certificates. Its search and filtering capabilities make it easy to find specific documents when needed.
  • Hiring: Post openings on online job forums and track their traction from within the software interface. You can track applicants, schedule interviews, send questions and receive applicant feedback.
  • Training and Onboarding: Design branded onboarding workflows for trainees and manage employee training programs by tracking attendance, assigning tasks and monitoring progress.

Pricing

License/Subscription Cost
  • Cost is included in the subscription fee
  • Subscription-based pricing model
  • Pricing is based on monthly or annual users
  • Discounts are offered for annual subscription plans
Maintenance Cost
  • The cost is included in the subscription fee
  • Unlimited 24/7 support is available to all users
  • Enterprise users have access to a dedicated support team
Installation/Implementation Cost
  • Included in the subscription fee
Customization Cost
  • This costs is additional to the subscription fee
  • Dependent on the functional requirements and the specific needs of the organization
Data Migration Cost/Change Management/Upfront Switching Cost
  • Cost varies depending on the current software, amount of data to be migrated, the complexity of the data fields, level of automation and data migration tools to be utilized for the transfer of data from the old to the new software.
Jolt
Jolt
Start Price
$89.99
Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Why We Picked Jolt

Jolt helps its users keep up with daily tasks and track who completes what with a time stamp. It is an easy-to-use solution that satisfies food safety guidelines with automated temperature checks, temperature logs and food labeling by date. Reviewers mentioned that its initial set-up takes time, and printer issues are difficult to solve. The application does not allow users to send messages to a single employee, but they can send a message to a large group of people at once. Overall, it is a cost-effective software solution with seamless training and support.

Pros & Cons

  • Functionality: Around 94% of users who mentioned functionality said that the system provided a robust suite of helpful tools that helped them save time.
  • Ease of Use: The system’s user-friendly interface makes it easy to manage and understand, as noted by 100% of reviewers who mentioned ease of use.
  • Customer Service: More than 88% of reviewers referring to customer support noted that included professional services were helpful and provided follow-up tips and corrections.
  • Tracking/Monitoring: All users who refer to monitoring state that it helps boost employee accountability, inventory organization and scheduling.
  • Initial Setup: Its initial setup is time-consuming, as noted by nearly 100% of users who mentioned setup.
  • Slow Application: Around 55% of the users who mentioned it’s mobile application report that it can be slow/glitchy and at times would crash.
  • Communication: Text and emails can only be sent to employees through its time-card feature, as observed by 60% of reviewers who referred to communication.

Key Features

  • Employee Scheduling: Use a drag-and-drop scheduler to build employee schedules while managing breaks. Send shift reminders via text messages and push notifications. Employees can request shift swaps and get approvals. 
  • Team Accountability: Achieve cleaner stores, faster service and consistent processes. Standardize procedures for staff to follow with on-the-spot training. Deliver fast service across locations with real-time alerts, reports and message notifications. 
  • Digital Food Safety: Serve fresh and hot meals with automated temperature monitoring, quick temperature logs and food and date labeling. Use sensors to protect inventory while keeping ingredients fresh. Receive notifications when temperatures fall out of range. 
  • Employee Performance: Train employees to complete tasks with perfection to achieve high standards. Improve order accuracy with employee quizzes and an accessible training hub. Deliver friendly service by ensuring employees aren’t overworked or understaffed. 
  • Training Hub: Incorporate training materials while providing access according to employee roles. Create scorable employee quizzes while reviewing performance using templates. 
  • Checklists: Create daily, repeatable and time-based task checklists. Customize daily food safety and HACCP checklists. Assign work by role while naming and time-stamping every task. Receive checklist completion alerts in real time. 
Shiftboard
Shiftboard
Start Price
$3
Per User, Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Why We Picked Shiftboard

Shiftboard provides robust scheduling tools that help reduce scheduling errors. Its online and mobile availability allows employees to access it from anywhere and stay updated on schedules and shifts. Staff in certain roles can trade shifts within Shiftboard without going through management. It helps to keep track of employee shift times and their clock in and out locations. Some reviewers said that creating custom reports requires a great deal of trial and error, while some fields are not reportable. Users have mentioned that they would like to see more viewer-friendly pages.

Pros & Cons

  • Shift Management: Nearly 94% of reviewers liked the built-in Tradeboard for employees to exchange or transfer shifts, boosting accountability and efficiency.
  • Schedules: Around 90% of users who referred to schedules liked that it reduces time spent creating and managing schedules. It notifies of any errors and provides easy access for employees.
  • Tracking: It helps monitor the login / logout of individual workers, their interest in additional shifts and overtime status, as noted by 91% of users who specified tracking.
  • Reports: About 56% of reviewers who referred to reports said that custom reports require a great deal of trial and error, and some fields are not reportable.
  • Layout: The page layout style is quite clunky and difficult to navigate, especially when there are more teams and time slots, as mentioned by 80% of users who referred to layout.

Key Features

  • Profiles: Collect and store employee information such as contact information, credentials, skills and work history. This information can then be used to assign roles based on scheduling needs. 
  • Communication: View schedules online and notify staff on schedule changes. It sends messages and notifications automatically so that all team members have access to the most up-to-date information. 
  • Demand Planner: Forecast scheduling needs using historical data and patterns. Managers can build schedules and fill shifts based on predicted business needs. 
  • Tradeboard: Employees can utilize Tradeboard to switch shifts, while the system ensures that no shifts are double-booked. Managers can oversee shift-swapping and set rules to ensure compliance and that employees don’t pick up shifts that will put them into overtime. 
  • Reports and Analytics: The system can collect data on shifts, employees, budgets, forecasts, labor costs and more. Generate reports and analyze them at any time to help track spending. 
  • Mobile: Access the schedule at any time through any internet-connected device. Employees can view the schedule, update their availability, request time off and trade shifts, all through the mobile app. 

Pricing

License/Subscription Cost
  • Subscription-based pricing model
  • A minimum subscription fee and number of users applies to all plans
  • Discounts are available for nonprofit organizations
  • Cost varies depending on the number of users, add-ons and the pricing plan
Maintenance Cost
  • The initial cost is included in the subscription fee
  • There is an additional fee for extra support services
  • Shiftboard offers two pricing packages for support
Installation/Implementation Cost
  • Charges an additional fee to the subscription cost
Customization Cost
  • Cost varies depending on the functional requirements and modules added based on business requirements
  • There may be additional charges for single sing-on, payroll integration, third-party software integration and drop point service
Data Migration Cost/Change Management/Upfront Switching Cost
  • Cost varies depending on the amount of data to be migrated, availability of migration tools, the complexity of data and gaps between the current and new systems
Recurring/Renewal Costs
  • Cost is equivalent to the monthly subscription fee based on the number of users, customization cost and the customer success package chosen

COMPARE THE BEST Resorts and Hotel Scheduling Software

Select up to 2 Products from the list below to compare

 
Product
Score
i
SelectHub’s Analyst Rating is based on data from our 400+ point analysis of Resorts and Hotel Scheduling Software, user reviews, and our own crowd-sourced data from our free software selection platform. Scores are periodically updated via ongoing selection projects and user activity within our platform.
Start Price
Free Trial
Company Size
Deployment
Platform
Logo
Humanity
$3
Per User, Monthly
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Humanity
TSheets
$20
Monthly
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
TSheets
When I Work
$2.50
Per User, Monthly
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
When I Work
Paylocity
$19
Per Employee, Monthly
No
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Paylocity
WhenToWork
$40
Monthly
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
WhenToWork
Homebase
$24.95
Per Location, Monthly
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Homebase
HotSchedules
$40
Per Location, Monthly
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
HotSchedules
Deputy
$2.50
Per User, Monthly
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Deputy
Jolt
$89.99
Monthly
No
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Jolt
Shiftboard
$3
Per User, Monthly
No
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Shiftboard

All Resorts and Hotel Scheduling Software (48 found)

Narrow down your solution options easily





X  Clear Filter

EPRO Scheduler

by eCore Software
EPRO Scheduler
EPRO Scheduler is a comprehensive software solution designed to streamline employee scheduling, timekeeping, and workforce management. It excels in automating complex scheduling tasks, making it particularly well-suited for industries with dynamic staffing needs such as healthcare, emergency services, and public safety. The software's robust features include real-time schedule updates, shift swapping, and automated notifications, which enhance operational efficiency and reduce administrative burdens. Users appreciate the intuitive interface and the ability to access schedules from any device, ensuring seamless communication and coordination. EPRO Scheduler also integrates with payroll systems, simplifying the payroll process and minimizing errors. Pricing typically varies based on the number of users and specific features required, with options for monthly or annual subscriptions, making it adaptable to different organizational budgets. Compared to similar products, EPRO Scheduler is often praised for its reliability, user-friendly design, and comprehensive support, making it a valuable tool for effective workforce management.
Cost Breakdown
$500 - $1,000
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

Shift Agent

by Shift Agent Labs
Shift Agent
Shift Agent is an AI-based solution that simplifies scheduling, team communication and time tracking. It offers capabilities like timeline scheduling, shift notes, time off requests and real-time updates. Businesses can track operational requirements through reporting while factoring in vacation time, personal requests, preferences, overtime and employee skills. Its timeline scheduler with a drag-and-drop interface helps assign multiple timeslots and roles. It offers pre-built and customizable templates while creating potential labor models.
User Sentiment User satisfaction level icon: good
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

WorkForce Software

by WorkForce Software
WorkForce Software
The Workforce Suite is designed to meet the requirements of all types of employees, from temporary to permanent. It's scheduling capabilities can be configured to anticipate workplace demand and support employee needs. It includes a set of self-service and decision support capabilities for managers to create schedules and approve and correct timesheets. It also helps manage labor activities, time-off requests and budgets. It can integrate with other options to support HCM and Payroll. Its cloud-based enterprise-level provides a modern user experience that enables access from any device, anywhere at any time. It also contributes to managing employee leaves and compliance by keeping employee records for a particular time period.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

Nowsta

by Nowsta
Nowsta
Nowsta is a workflow automation software that aims to simplify the whole employee experience, from job requests to workforce cost analysis. Managers may use the unified interface to set shift plans, review disputes and overtime situations before allocating assignments, and get real-time approval from staff. It automatically records operating time, calculates earnings and exports pertinent information to payroll carriers such as ADP or Paychex. To enhance the allocation of resources, managers can grade their employees' productivity after every shift and compare planned expenditures to current expenditures.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 or less
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

People HR

by PeopleHR
People HR
People HR offers a scalable and customizable solution to perform essential HR functions, including personnel monitoring, applicant tracking, performance review and more. Its employee-tracking database lets HR managers create employment records for new hires, fill in crucial employee information and provide unlimited storage for documents. It is suitable for both small and mid-sized businesses.It includes an applicant tracking module that helps users create and customize the company’s career page and create new job offerings. Users can view all applicant information in one location. Its performance review module helps employees receive feedback from their peers.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 or less
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

Branch

by Branch Messenger
Branch
The Branch app is a mobile-first solution that connects employees working on an hourly basis with enterprises. Employees can pick up available shifts within minutes rather than wasting valuable time in search of available shifts. Employees can earn more by working available shifts, collect advance paychecks and plan their finances. It offers modules that bridge the communication gap between hourly workers and companies. Employees can find convenient shifts and can swap shifts in case of an emergency. Its seamless interface reduces absenteeism, saves time and cuts costs.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 or less
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

QuickStaff

by QuickStaff
QuickStaff
QuickStaff is a cloud-based application that helps catering and event management companies schedule their temporary staff. It provides end-to-end inclusions like resource scheduling, shift swapping, group scheduling and attendance management at a single location. It is built to manage a workforce spanning multiple locations and can be scaled up to match the growing requirements of businesses. It offers flexible modules for shift managers to incorporate last-minute modifications to schedules. It has built-in messaging to facilitate steady communication between an organization’s management and staff. A dashboard containing crucial information like client details, start date and time helps keep track of the event timelines. Employees can indicate their availability and non-availability on specific dates so that the organization can get a broader picture of staff strength on a particular day or an event. Its mobile availability lets it handle new schedules and last minute changes without complication.
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

Freshteam

by Freshworks
Freshteam
Freshteam is a cloud-hosted solution that helps recruiters source and hire the best talent available in the market. Businesses can onboard new members and offboard departing employees from one place. It offers capabilities to prepare organizational charts, maintain an employee directory and manage staff time-offs. Users can attract potential candidates through multiple channels — quickly creating a career site, social media channels and integrating with multiple job boards. Recruiters can check candidate availability, notify interviewers and send reminders to panel members. It helps recognize emails from vendors and job boards and add them to the candidate base. The recruitment team, along with hiring managers, can screen and interview candidates once they are sourced and hire them after rolling out offers. It also offers collaboration modules, candidate engagement inclusions, a user dashboard, organizational charts, a searchable employee database, online feedback forms and more.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

Buyer's Guide

Resort Scheduling Software Is All About Effectively Scheduling Employee Shifts

By Riddhiman Roy, Technical Writer at SelectHub

Resort and Hotel Scheduling Cover

Managing employee schedules on top of customer service, maintenance and vendor relations can be arduous. Thankfully, resort scheduling software shoulders the major administrative burden of creating schedules, tracking performances and logging tasks using automation per custom rules.

In this guide, we’ll walk you through the essential features of hotel scheduling software. We’ll also compare leading solutions to ensure you have all the information required to pick the perfect system that makes resort scheduling feel like a breeze on a Sunday morning. Let’s dive in!

Executive Summary

  • Resort scheduling software helps you manage employee shifts while considering availability, absences, labor law compliance, skills and other external factors.
  • It lets you design efficient schedules and empowers employees with self-service tools, improving services and customer experiences.
  • You can track engagement and performance metrics to optimize the workforce and enhance decision-making.
  • Identifying internal requirements before choosing software is crucial to determine and prioritize the best features suited to your cause.
What This Guide Covers:

What Is Resort Scheduling Software?

Resort scheduling software is a platform to design employee shifts, distribute schedules and track performance using time and location tracking tools. You can use templates and drag-and-drop tools to create schedules, and the system sends conflict alerts when timings clash with employee availability, time off or labor laws.

The platform helps you allocate your staff efficiently, which is key to workforce optimization. You can use a color-coded layout to schedule and distribute work to the concerned department accurately. It also enhances the employee experience by providing unique portals to receive tasks, log progress and chat with team members.

The system automatically records each individual and group conversation to improve collaboration and maintain task accountability.

How Does It Work?

Related Categories

Here’s how the platform impacts your resort’s employee scheduling needs:

  • The system helps you create schedules and alerts you for conflicts.
  • It notifies front desk managers to edit schedules based on priority, employee skills and preferences using role-based accounts.
  • Once finalized, it publishes the final plan on every concerned staff’s calendar.
  • Employees get individual portals or mobile apps to view calendars, receive instructions, track time and swap shifts.
  • Most solutions offer time trackers and geofencing tools to monitor employee attendance and movements around a facility.
  • The system records tasks, performances and time tracked to analyze performance metrics and identify areas of improvement and opportunities to boost productivity.
  • Connection with payroll systems helps transfer performance data and calculate remuneration for each task accurately.

Primary Benefits

Resort and Hotel Scheduling Benefits

Efficient Scheduling

You can track and manage every aspect of scheduling workflows from anywhere using any device. Last-minute complications or employees requesting sudden day-offs? Not a problem anymore. Hotel scheduling software keeps your workforce nimble by reviewing issues, choosing eligible staff and swapping shifts based on your rules and task templates.

Enhanced Customer Service

Efficient scheduling also translates into improved customer experiences. It ensures that the right staff is always available to give guests what they need when they need it. This approach contributes to positive reviews, repeat visits and a good reputation within the industry.

Better Employee Experience

Resort scheduling software empowers employees to change and control their work schedules with tools to swap shifts, discuss with managers and request time off. Advanced solutions offer time trackers to track work done, holidays and overtime.

Improved Decision-Making

The system analyzes staff performance and offers you insights to improve productivity. It also stores all documentation and scheduling data, helping you efficiently create reports on monthly and yearly performances. Advanced platforms also offer demand forecasting tools to predict footfall and adjust workforces accordingly.

Basic Features & Functionality

Here are some of the most important features to look for in a resort scheduling solution:

Employee Management

Maintain employee profiles with contact, skills, preferences and other customizable details. You can create teams for each task and automate scheduling based on your rules.
Scheduling Tools

Use customizable task templates and Google integration to design detailed schedules and distribute them to every department. You can create and track multiple types of shifts and get a centralized view of staff attendance and time off.
Team Communication

Depending on the software, you can get a built-in chat portal that doesn’t require revealing personal contact information. Or, it may offer Gmail integration to access emails and convert them into threads.
Time and Attendance

You get portals or apps to convert employees’ phones into time trackers with location capture and biometric recognition. Develop and track multiple types of shifts and receive conflict alerts and notifications for absences and shift swaps.
Task Management

Create and assign tasks and get notified on completion. Most systems allow you to define functional benchmarks that ensure operational standards for each process.
Employee Self-Service

The platform provides an intuitive interface for employees to manage their schedules and collaborate with team members.
Timesheet

You can record and maintain timesheets for every task and employee. Export reports to payroll systems for a smooth wage processing experience.
Compliance

Define rules to comply with labor laws and design triggers to send alerts for notifying violations of workers’ union regulations.

Software Comparison Strategy

The global employee scheduling software market is expected to grow from $412.38 in 2022 to $940.72 million by 2028. In this evolving market, it’s important to determine your internal requirements to identify the best platform with suitable employee scheduling features.

Here are some crucial factors to consider when comparing hotel scheduling solutions:

  • Customization: Choose a platform that offers the flexibility to explain tasks, assign staff and manage schedules efficiently.
  • Interface: Make sure you and your team are comfortable using the software’s interface. It can simplify adoption and avoid complications in the future.
  • Integration: The solution you choose must connect with every third-party HR tool your business intends to use in the near future.
  • Mobility: Look for solutions that allow you to manage every aspect of scheduling workflows from anywhere via mobile apps or mobile-optimized portals.
  • Compliance: Compile a list of local and Federal laws and workers’ union regulations your business complies with, and look for platforms to automate the process.
  • Support: Based on your business’s IT expertise, choose a vendor that can offer adequate support throughout their association with your business. Keep an eye out for vendors with onboarding and implementation training.

If software selection seems too complicated for you, don’t worry. Introducing to you our nine-step methodology, called lean selection, to help you identify all internal requirements and find the perfect software within your budget to address your pain points.

Cost & Pricing Considerations

Most hotel scheduling systems are cloud-based SaaS platforms that offer all the necessary features without complex software installations. Vendors host these platforms on their servers, and you can use them from any web-browsing device at a subscription cost. However, these platforms only offer pre-built customizations, and you cannot access the software code to make in-depth changes.

Alternatively, on-premise hotel scheduling software requires you to purchase the software license with a one-time payment and install it on proprietary servers. These platforms have a higher initial cost than SaaS options but offer flexibility to shape the platform per requirements by customizing the source code.

Other than the deployment mode, here are a few additional factors that can impact the overall cost:

The Most Popular Resort Scheduling Software

We’ve listed some of the most popular solutions to kickstart your search for the perfect platform. You can use them as a reference to determine how a typical solution can affect your operations.

Humanity

Humanity is a cloud-based HR platform that serves as a one-stop shop for all your project management, scheduling, payroll and document storage needs. It provides intuitive tools to design schedules effectively and offers actionable insights on optimizing staffing based on skill set, availability and preferences.

Humanity

Design color-coded employee schedules and distribute them using integrated calendars. Source

Employees can use the mobile or smartwatch app to track the time taken and distance covered for each task. You can define rules to automatically optimize staffing levels based on season, sales forecast and demand planning. Some of its other modules include:

  • Payroll processing
  • Attendance tracker
  • Leave management
  • Geofencing
  • Third-party app marketplace

7Shifts

7shifts is a cloud-based scheduling platform for restaurants and food chains to manage shifts, labor compliances, tips, payroll and employee engagement. It allows you to post job vacancies on Indeed, choose eligible candidates and provide them with training using embedded training material.

7Shifts

Use filters to organize and view schedules easily. Source

You can boost employee engagement by creating a social network for employees to post about upcoming events and send reminders for pending tasks. The system provides an automated scheduling algorithm based on custom rules, availability and labor law compliances, allowing you to focus on other business aspects. It also offers:

  • Location tracking
  • Time clock
  • Tip pooling
  • Task management
  • Reporting and analytics

TimeForge

Timeforge is a complete labor management solution that offers employee self-service, labor cost analysis, time and attendance tracking, and schedule designing. You can use its native AI to define rules and automate the scheduling process based on external conditions and compliances.

TimeForge

Customize the mobile app to manage your operations from anywhere. Source

One of its standout features is the manager logbook that lets you maintain managerial notes, staff performances and audit logs in a centralized location. You can access information quickly using a universal search bar. A built-in BI module helps forecast demand and footfall for each season and event. It also offers:

  • Hiring and onboarding
  • Employee engagement tracker
  • Team chat portals
  • Labor compliance
  • Reporting

Questions To Ask

Ask yourself these guiding questions to identify your requirements from a hotel scheduling platform:

  • What are our major pain points in employee scheduling workflows?
  • Which automation do we need to tackle the problems?
  • How many employees will use the platform?
  • Which integrations do we need?
  • How can we improve the employee experience?

Resort and Hotel Scheduling Key Questions

A questions list can come in handy for your initial conversation with potential vendors to understand their offerings and expertise. Here are some model questions:

  • What’s your experience in the hospitality industry?
  • What are the core strengths of your solution?
  • Is the platform customizable to our specific needs?
  • Is the developer documentation easily available?
  • Which third-party integrations do you support?

FAQs

What’s a resort management system?

Resort or hotel management software is a platform to market, maintain and manage rooms, bookings, customer service and payments for resorts and hotel chains. This all-encompassing system lets your team manage every business aspect from a mobile screen or desktop.

Here’s a brief rundown of how these systems streamline key resort management duties:

  • Marketing: It helps you design campaigns and track performance across websites, OTAs, social media, internet listing services and global distribution systems.
  • Booking: A central reservation system lets you manage bookings from every channel on a dashboard. You can connect the business website with a hotel reservation engine to accept direct bookings and avoid third-party commissions.
  • Customer Experience: Guests get notifications, welcome messages and other personalized interactions when you accept bookings. They get individual portals or apps to manage their stay at your resort.
  • Front Desk: A front desk system notifies managers and housekeeping staff of arrival dates and other guest details. Managers can communicate with guests and staff members to handle requests and orders.
  • Housekeeping: An employee scheduling system helps you manage staff accounts and shifts for housekeeping, cleaning, front desk and other tasks.
  • Payments: You can choose a payment processor and connect it to the platform to allow guests to pay online from the branded portal or app.
  • Accounting: The system tracks income and expenses and maintains a record of work done for each employee. You can export this data to payroll systems and accounting software for a smooth bookkeeping experience.

What is resort project management software?

A resort project management software is a platform to manage the planning, execution and monitoring of every project within a resort or hospitality business. It can help you visualize a project’s timeline, collaborate with team members and track budgeting until completion.

What are resort booking systems?

A resort booking engine allows you to accept direct bookings from a business website by adding an application portal and payment gateway. It helps you create branded booking experiences and coupon campaigns for guests booking directly from the website.

Next Steps

Resort scheduling software can improve the quality and productivity of your entire team by handling efficient schedules and offering the tools they need to manage their shifts. If you’re ready to take the next step, consider using our free comparison report to analyze some of the industry’s best scheduling solutions and choose the best one within your budget. Happy selection!

Product Comparisons

Additional Resources

About The Contributors

The following expert team members are responsible for creating, reviewing, and fact checking the accuracy of this content.

Riddhiman
By Riddhiman Roy
Technical Content Writer
As a Senior Technical Content Writer at SelectHub, Riddhiman Roy delivers content about eCommerce, legal, employee scheduling, procurement, hotel management and property management software. He holds a Master's in multimedia journalism from the Indian Institute of Journalism and New Media. When he is not fighting huge-article-ogres and evil Grammarly suggestions, you can find him in his natural habitat grooving to music and banging his drumkit.
See Full Bio
Nithin
Technical Research By Nithin Shetty
Senior Analyst
With experience in research and consulting going back to 2015, Nithin Shetty is an asset to SelectHub's research team. In his Senior Research Analyst role, he works on projects in categories like HR, CRM, EHR and ERP. He's also a big movie buff and sports fan. When he isn't watching his favorite film or game, he's usually volunteering his free time to causes like blood drives and environmental cleanup.
See Full Bio
Jaisri
Technical Review By Jaisri Narasimman
Principal Analyst
A graduate of NTU Singapore, Jaisri Narasimman honed her data mining and curation skills during her post-graduate education, focusing on developing strategies to help businesses make the most of their data. In her role at SelectHub, her research spans categories like HR, CRM and EHR.
See Full Bio
Pooja
Edited By Pooja Verma
Content Editor
Pooja Verma is a Content Editor and Senior Market Analyst at SelectHub, who writes and edits content for endpoint security, legal, CRM, fundraising software, eCommerce, and mental health software. She earned a literature degree from Miranda House, DU and also holds Master’s in Journalism from Symbiosis Institute of Media and Communication in India. In her free time, you can spot her reading a book or binge-watching the latest web series and movies.
See Full Bio