Categories   >   Therapy Software
Last Reviewed: November 29th, 2024

Best Therapy Software Of 2024

What is Therapy Software?

Therapy Software is technologically designed to revolutionize the provision of therapeutic services. Addressing challenges like administrative overload, scheduling, and patient management, it serves as an ally for therapists and counseling professionals. Therapy Software conventionally aids in simplifying and streamlining workflow, improving patient communication, and optimizing therapeutic outcomes. Typical features may include appointment scheduling, treatment planning, note-taking, and billing integration. Anticipated emerging features could incorporate artificial intelligence for tailored treatments and support for teletherapy sessions. Predominantly, therapists, counselors, therapy clinics, and the larger healthcare sector benefit from it. However, potential limitations could be the learning curve associated with new technology and integration issues with existing systems. To wrap up, Therapy Software is invaluable in reshaping therapy practice management, making therapy outcomes more traceable, enhancing patient care, and tactfully handling administrative burdens. Its value proposition is underscored in its capacity to elevate the standard of care and boost operational efficiency.

What Are The Key Benefits of Therapy Software?

  • Simplifies workflow management
  • Enhances patient communication
  • Improves therapy outcomes
  • Automates appointment scheduling
  • Facilitates treatment planning
  • Aids in note-taking
  • Streamlines billing procedures
  • Supports teletherapy sessions
  • Reduces administrative tasks
  • Boosts operational efficiency
Read more

Overall

Based on the latest available data collected by SelectHub for 49 solutions, we determined the following solutions are the best Therapy Software overall:

Optum
Optum
Start Price
$0
Per Transaction, 0.5% Flat Rate
Company Size
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Why We Picked Optum

Optum, a prominent player in the healthcare software arena, has attracted a range of user feedback over the past year, offering valuable insights into its strengths, weaknesses, and overall suitability for different user groups. Optum's users frequently highlight its comprehensive suite of features, encompassing mental health management, appointment scheduling, and medication tracking, as a key strength. This all-in-one approach simplifies healthcare management for individuals juggling multiple health concerns or those seeking a centralized platform. However, some users note that the extensive features can lead to a steeper learning curve, potentially posing challenges for individuals less comfortable with technology or those preferring simpler interfaces.

Optum distinguishes itself through its robust mental health support features, including mood tracking, journaling tools, and access to mental health professionals. This focus on mental well-being caters to a growing demand for integrated mental health solutions within healthcare platforms. Users appreciate the convenience and accessibility of these features, particularly in the context of rising mental health awareness. Conversely, some users mention occasional technical glitches or slow loading times as areas for improvement. Optum's emphasis on mental health support, coupled with its comprehensive features, makes it well-suited for individuals seeking a holistic healthcare management platform that prioritizes both physical and mental well-being. It is particularly beneficial for those with complex healthcare needs or those actively engaged in managing their mental health.

Pros & Cons

  • Extensive Network: Optum boasts a large network of mental health professionals, increasing the likelihood of finding a suitable therapist or psychiatrist in terms of location, specialty, and insurance coverage.
  • Care Coordination: Optum facilitates communication and collaboration among healthcare providers, ensuring a holistic approach to mental health care. This can be particularly beneficial for individuals with complex needs or multiple diagnoses.
  • Virtual Care Options: Optum offers telehealth services, providing convenient access to mental health care from the comfort of home. This can be especially helpful for individuals with mobility issues, busy schedules, or those residing in underserved areas.
  • Limited In-Network Options: Finding mental health professionals within Optum's network can be challenging, especially for specialized care or in underserved areas. This limitation can force individuals to choose between paying out-of-pocket for preferred providers or settling for less suitable options within the network.
  • Preauthorization Requirements: Optum often requires preauthorization for certain mental health services, such as therapy sessions or medication. This process can be time-consuming and may delay access to necessary care, potentially exacerbating symptoms or hindering progress.
  • Claims and Billing Issues: Navigating the complexities of claims and billing processes with Optum can be frustrating for users. Issues such as denied claims, incorrect billing, or difficulty reaching customer service can create additional stress and financial burdens for individuals seeking mental health support.

Key Features

  • Pharmacy Care Services: OptumRx helps physicians improve their prescribing and helps patients receive the most effective medication at the best possible cost. Physicians can also precheck and authorize medications in real time. 
  • Healthcare Delivery: Provide quality primary care, specialty care and post-acute care by focusing more on treating the patients while also optimizing efficiency and lowering costs. 
  • Data and Health Analytics: Automate recognition of high-cost and high-risk patients with data-driven assistance at the point of care. Acquire patients by linking consumer and clinical data and access insights based on patient results. 
  • Population Health: Improve health outcomes and lower costs by using insights from data and analytics. A connected network of over 800 Centers of Excellence enables treatment with greater knowledge from the get-go. 
  • Advisory Services: Insights help healthcare providers against their biggest challenges so they can and empower the health system, increase revenue, engage customers and improve the quality of care.nbsp;
  • Individual and Family Solutions: Individuals can save money while having a greater part in their overall health with different solutions for healthcare, prescriptions and spending. 
  • Claims Administration: Promotes payment integrity with features to edit inaccurate claims, appropriately price bills, assess bill details, recover overpayments and prevent inaccurate billing. 
  • Optum Bank: Makes paying for treatment easier and more efficient with innovative payments solutions, leading to reduced costs without compromising on healthcare quality. Includes: 
    •  Health accounts for employees. 
    •  Hassle-free payment solutions for better healthcare. 
    •  Health account education with courses to educate employees to become better healthcare consumers. 
  • Optum360: Examine opportunities across the revenue cycle to increase margins and prepare for value-based reimbursement. Offers: 
    •  A patient financial experience that places them in the center of the revenue cycle. 
    •  A/R recovery and denial management to improve payment recovery. 
    •  Claims integrity and processing for quick and efficient claims and reimbursement. 
    •  Document and coding to help staff drive financial results proactively. 
  • Risk and Quality Solutions: Driven from the largest Medicare Advantage database in the industry. 
    • Retrospective Solutions: Improves accuracy and completeness with industry analytics. 
    • Prospective Solutions: Standardizes processes on behalf of multiple payers for better patient treatment. 
    • Improving Outcomes: Drives outcomes while reducing costs with people, technology and clinical insights. 

    Limitations

    User feedback at the time of this review indicates that some of the product limitations include:

    •  Not cost-effective for the features offered. 
    •  Runs slower for larger practices. 
    •  Lack of helpful customer support. 

    Suite Support

    mail_outlineEmail: [email protected].
    phonePhone: A list of phone numbers for support are available on the website.
    schoolTraining: Optum offers a training curriculum to help users get the most out of the software.
    local_offerTickets: Sign in to Optum online to submit help requests.
WebPT
WebPT
Start Price
$99
Per User, Monthly
Company Size
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Why We Picked WebPT

WebPT has made a significant impact on the physical therapy software landscape, offering a comprehensive suite of tools designed to streamline workflows and enhance patient care. Users consistently highlight its user-friendly interface, robust features, and exceptional customer support as key strengths. One reviewer emphasized the ease of transitioning from paper-based systems to WebPT's cloud-based platform, appreciating its accessibility from any web-enabled device. The software's scheduling capabilities have also received praise, with users noting improvements in patient retention and the ability to synchronize appointments with digital patient records.

While WebPT garners positive feedback, some users mention the learning curve associated with its extensive features. However, the company's commitment to customer support is frequently commended, with users citing responsive and helpful assistance. WebPT distinguishes itself by catering specifically to the needs of rehabilitation therapists, offering specialized documentation, billing codes, and compliance tools. This focus on the therapy sector sets it apart from more generic practice management software. WebPT is ideally suited for physical therapy practices of all sizes seeking an integrated platform to optimize front- and back-office operations. Its comprehensive features, user-friendly design, and industry-specific focus make it a valuable asset for therapists looking to enhance efficiency, improve patient care, and grow their practices.

Pros & Cons

  • User-Friendly: All users mentioning this aspect noted that the solution’s ease-of-use is a key benefit.
  • Accessibility: The platform is web-based, making it highly accessible according to over 95% of users who mention this aspect.
  • Scheduling: About 75% of users who mention scheduling noted that it’s convenient to schedule appointments.
  • Speed: All users referring to speed reported that the product is slow and includes redundant check boxes, which further reduce the speed of working.
  • Functionality: The product is filled with glitches and the site is often down for maintenance, according to 88% of users who mention functionality.

Key Features

  • Analytics and Reporting: Access and work on detailed data tables from a main reporting dashboard. Use easy graphs and charts for valuable business insights. 
  • Interoperability: Facilitates a secure transfer of information between systems, enabling greater efficiency and data unity. Key integrations include Cerner, Epic, McKesson and athenahealth. Includes 24/7/365 monitoring from WebPT. 
  • Web-Based: Users can access the platform from any browser, anywhere. There’s no deployment costs or loss in productivity while the software is installing. 
  • Continuous Updates: Because the software is web-based, it frequently refreshes with new studies, formulas and testing criteria. 
  • Simplified Interface: Built around an intuitive workflow and offers features for a hassle-free experience such as dropdown checklists, auto-completing text boxes and much more. 
  • Home Exercise Program: Engage patients in video exercises with patient-facing functionality and design. Tap into a library of evidence-based therapy exercises available in up to eight different languages. 
  • Listing and Review Management: Improves online presence with a robust facility profile that provides automatic review updates, offers direct responses to reviews and analyses review trends. 
  • Billing: Maximize revenue and save time for quality healthcare with minimum claim errors using Therabill. Includes real-time analytics, detailed activity logs and one invoice from one company. 
  • Patient Outcomes Tracking: Drive faster recovery for patients with a built-in patient outcomes tracking system. Includes a library of industry-accepted tests for concrete performance goals and tracking therapists’ progress. 
  • Scheduling: Manage appointment calendars that sync with patient records and reduce no-shows by 30% by sending automatic reminders. Book remote appointments and launch live two-way video for virtual therapy using Virtual Visits. 
  • Revenue Cycle Management: Submit claims and expedite payments with high first-pass acceptance rate. Offers two RCM options: 
    • RevServe: Completely outsourced service. WebPT handles all billing responsibilities, including A/R management, reporting, collections benchmarking and medicare compliance. 
    • RevEquip: Hybrid model, allowing practices to control things like A/R management, credentialing, case management and more. WebPT offers management of outgoing claims, patient statement submissions, payment EDI management, workflow consultations and more. 
  • Patient Relationship Management: Increase engagement and reduce dropout rates by sending automated email campaigns to past patients and receiving actionable feedback indicating potential dropouts. 
  • Client Mobile App: Clients can access and manage their health data conveniently from a mobile app. 
FollowMyHealth
FollowMyHealth
Start Price
$2
Per Patient, Monthly
Company Size
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Deployment
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Why We Picked FollowMyHealth

FollowMyHealth receives mixed reviews from businesses, with praise for its streamlined communication and patient empowerment features, but criticism for limited customization and occasional technical glitches. Users appreciate the platform's ease of use for both patients and staff. One doctor commented, "FollowMyHealth has been a game-changer for our practice. Patients love being able to schedule appointments and refill prescriptions online, and it's saved us so much time on administrative tasks." However, some businesses find FollowMyHealth lacks flexibility. A clinic manager remarked, "The interface feels generic and doesn't allow us to customize it much to match our brand or cater to specific patient needs. Compared to [competitor product], which offers tailored modules for different specialties, FollowMyHealth feels a bit one-size-fits-all." Integration with existing EHR systems can also be challenging, leading to data silos and frustrated staff. "Setting up FollowMyHealth with our EHR was a nightmare," shared a medical assistant. "The data transfer wasn't seamless, and we still have to manually update some things in both systems, which is inefficient." Despite these drawbacks, many businesses recognize FollowMyHealth's potential for improved patient engagement, citing it as a step up from basic patient portals. As one nurse put it, "While it's not perfect, FollowMyHealth is definitely better than just sending appointment reminders by email. Patients are more proactive about their health now, and we can track their progress more easily." Ultimately, the decision to use FollowMyHealth depends on individual business needs and priorities. Those seeking a user-friendly platform for basic patient engagement may find it a good fit, while those requiring extensive customization or seamless EHR integration might need to explore other options.

Pros & Cons

  • Improved Patient-Provider Communication: Streamlines communication through secure messaging, appointment scheduling, and test results sharing.
  • Enhanced Patient Engagement: Empowers patients with self-service tools like appointment booking, medication reminders, and personalized health education.
  • Reduced Administrative Burden: Automates tasks like appointment reminders and prescription refills, freeing up staff time for patient care.
  • Increased Care Coordination: Facilitates collaboration between providers through shared care plans and secure patient data exchange.
  • Improved Clinical Outcomes: Promotes preventive care, medication adherence, and early disease detection through patient engagement tools.
  • Limited Customization: Interface lacks flexibility for branding and tailoring to specific patient populations.
  • Integration Challenges: Can be difficult to integrate with existing EHR systems, leading to data silos.
  • Technical Glitches: Users report occasional bugs and technical issues that disrupt workflow.
  • Cost Concerns: Subscription fees can be perceived as high for some healthcare organizations.
  • Limited Adoption by Patients: Not all patients are comfortable using technology, hindering platform adoption.

Key Features

  • Patient portal: A secure online platform for patients to access their medical records, communicate with providers, schedule appointments, and manage their health data.
  • Secure messaging: Patients can securely message their providers with questions and concerns, and receive timely responses.
  • Appointment scheduling: Patients can easily schedule and reschedule appointments online, 24/7.
  • Medication management: Patients can view their medication lists, refill prescriptions, and receive medication reminders.
  • Health tracking tools: Patients can track their health data, such as blood pressure, weight, and blood sugar levels, and share this information with their providers.
  • Telehealth integration: Patients can connect with providers for virtual visits through the FollowMyHealth platform.
  • Patient education resources: Patients can access a library of educational resources on a variety of health topics.
  • Customizable care plans: Providers can create personalized care plans for their patients, which can be accessed and tracked through the FollowMyHealth platform.
  • Population health management tools: Healthcare organizations can use FollowMyHealth to track and manage the health of their patient populations.
Nextech
Nextech
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Why We Picked Nextech

Nextech, a comprehensive practice management solution designed to streamline workflows for specialty practices, has elicited a range of feedback from users over the past year. While opinions on the platform's efficacy vary, several recurring themes emerge from user reviews, shedding light on its strengths, weaknesses, and ideal user base.

Nextech's robust features and customizability are frequently cited as major advantages. Users appreciate the platform's ability to adapt to the specific needs of different specialties, with tools for appointment scheduling, billing, and electronic health records (EHR) management. The platform's integration with other software systems is also highlighted as a strength, enabling seamless data exchange and reducing manual data entry. However, some users find the extensive customization options overwhelming, leading to a steep learning curve and implementation challenges.

Nextech's EHR functionality receives mixed reviews. Some users praise its comprehensive features, such as charting, e-prescribing, and patient portal access. Others express concerns about the EHR's user interface, citing issues with navigation and data entry. Additionally, while Nextech offers a mobile app, its functionality is limited compared to the desktop version, which can be inconvenient for users who require on-the-go access.

In comparison to similar products, Nextech stands out for its specialization in serving the needs of specialty practices. Its features and workflows are tailored to address the unique challenges faced by these practices, such as complex billing requirements and specialized clinical documentation. This focus on specialty practices differentiates Nextech from more generic practice management solutions.

Considering its strengths and weaknesses, Nextech appears best suited for larger specialty practices with dedicated IT resources and a willingness to invest time in implementation and training. The platform's extensive features and customizability can provide significant value to these practices, but may overwhelm smaller practices with limited resources.

Pros & Cons

  • Intuitive Interface: Users appreciate the clean and modern interface, finding it easy to navigate and locate desired features. The system's layout is logical and contributes to a smooth user experience.
  • Specialization for Ophthalmology: Nextech is specifically designed for ophthalmology practices, offering features and tools tailored to their unique workflows and needs. This specialization eliminates the need for extensive customization or workarounds, enhancing efficiency.
  • Comprehensive Functionality: The platform provides a wide range of features, including appointment scheduling, patient records management, e-prescribing, image management, and billing tools. This comprehensive suite of functionalities streamlines operations and reduces the need for multiple software systems.
  • Steep Learning Curve: The software's interface can be overwhelming for new users due to its complexity and lack of intuitive design, leading to a prolonged onboarding process and potential disruptions to workflow.
  • Customization Challenges: Tailoring the software to specific workflows or specialties can be difficult, as customization options are limited and often require advanced technical knowledge or assistance from Nextech support, potentially hindering efficiency and user satisfaction.
  • Integration Issues: Seamless integration with other healthcare systems or software can be problematic, leading to data silos and inefficiencies in information exchange, potentially impacting care coordination and patient management.
  • Reporting Limitations: Generating custom reports or extracting specific data for analysis can be cumbersome, as the reporting functionality may lack flexibility and user-friendliness, potentially hindering data-driven decision-making and performance tracking.

Key Features

  • Scheduling Capabilities: View and schedule all providers, procedure rooms, equipment or any combination of resources. Includes multi-provider, multi-location and multi-resource scheduling capabilities, along with limit or warning settings for multiple appointments. 
  • Appointment Tools: Move appointments by cutting and pasting, copying, or dragging and dropping. A first available appointment finder saves time. Automated text messages remind patients of their appointments, and responses automatically update the scheduler. 
  • Charting Capabilities: Quick charting with adaptive templates for different specialties simplify the process. Users can review charts, notes and refill prescriptions from anywhere. 
  • Billing: The revenue cycle management solution streamlines claims management, patient access, and denials and appeals. 
  • Patient Portal: Patients are able to make payments as well as view medical history and insurance information. 
  • Analytics: Access patient data such as demographics and practice performance trends to understand the overall health of the practice and maximize profitability. 
TriZetto
TriZetto
Start Price
$300
Monthly
Company Size
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Why We Picked TriZetto

TriZetto garners praise for its comprehensive suite of features that streamline medical billing processes, from patient registration and insurance verification to claim submission and payment processing. Users appreciate its ability to automate tasks, reducing manual effort and the potential for errors. The software's scalability makes it suitable for healthcare organizations of all sizes, accommodating the needs of both small practices and large enterprises. Additionally, TriZetto's analytics and insights empower healthcare professionals to make data-driven decisions, improving patient care and optimizing revenue cycles.

However, some users note that TriZetto's robust functionality comes at a cost, as it can be more expensive than some competing solutions. The software's complexity may also present a learning curve for new users, requiring additional training and support. Despite these drawbacks, TriZetto remains a popular choice for healthcare organizations seeking a comprehensive and scalable medical billing solution. Its ability to automate tasks, improve efficiency, and provide valuable insights makes it particularly well-suited for large organizations with complex billing needs.

Pros & Cons

  • Cost Savings: Electronic documentation decreases paperwork, enhances employee efficiency, and leads to reduced office supply and operational costs in the long term.
  • Patient Engagement: Patient portals empower individuals to access their health information, schedule appointments and communicate with healthcare providers.
  • Patient Safety: Features like medication alerts and allergy notifications help prevent errors and improve patient safety.
  • Learning Curve: Staff may require time and training to adapt to new technology, potentially affecting productivity during the transition phase.
  • Data Security Concerns: EHRs are vulnerable to data breaches and cybersecurity threats, requiring robust security measures and ongoing vigilance.

Key Features

  • Claims Processing: Automatically verify insurance and sweep claims, scrubbing them of any mistakes or coding errors, which often lead to denials or delayed reimbursement. This speeds up the process of submitting claims while helping improve first-time acceptance rates.  
  • Claims Reconciliation: Automate claims tracking throughout the reimbursement cycle. Monitor and convert EOB information into 835 remittance files to reduce errors and time spent reconciling claims. 
  • Rejection Prevention: Apply coding edits to insurance claims prior to submission. Receive error messages to identify rejections before they happen, reducing claims rejections. 
  • Eligibility Checks: Directly connect to insurance providers for real-time validation of patient eligibility. Integrate with practice management systems to seamlessly update patient insurance information. 
  • Patient Responsibility Estimation: Generate patient cost estimates in real time to improve client satisfaction and likelihood of payment. 
  • Prior Authorization: Automatically send prior authorization requests for treatment to patient insurance providers. Communicate with payers and track authorization requests within the provider portal. 
  • Patient Payments: Provide patients with a selection of payment options, including credit card processing, a payment portal and text-to-pay processing, to improve patient experiences. 
  • Denials Management: Receive claims denial notifications, along with causes and potential for appeal. Monitor error, edit and payer trends to reduce future denials. 
  • Contract Management: Audit payments against contractual agreements with payers. Automatically generate documents and track efforts to dispute underpaid obligations. 
  • RCM and Coding Services: Outsource revenue cycle management and coding processes, such as billing, patient statements, registration and insurance claims coding, to focus more on patient care and less on administrative tasks. 
  • Credentialing: Check and manage employee credentials against payer requirements to ensure maximum reimbursement. Store employee documentation to remain up-to-date on expired credentials. 
Quickbase
Quickbase
Start Price
$35
Per User, Monthly
Company Size
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Deployment
Cloud On-Premise
Platform
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Why We Picked Quickbase

Quickbase is a user-friendly platform suited to help businesses optimize project management with custom applications, workflow automation and data-driven insights. Its no-code structure and intuitive interfaces to develop applications and reports quickly, even with minimal coding experience, are often mentioned by users.

Users can centralize data from multiple sources and access advanced data insights on key project metrics to improve decision-making, save time and optimize resource allocation. Extensive customization options are another reviewer favorite, enabling users to build solutions tailored to their specific needs.

Integration with third-party applications adds to Quickbase's appeal by enhancing productivity and streamlining operations. Additionally, reviewers consistently highlight the abundance of training resources and documentation available, including guides, video courses and a supportive user community.

Despite high customization and ease-of-use, reviewers note a learning curve to optimize adoption and performance. Quickbase’s “reads”-based cost structures are also a barrier for smaller businesses with limited budgets.

Overall, Quickbase is an excellent option for businesses who require extensive customization to optimize their project management, offering ease-of-use with data accessibility and custom apps for task management.

Pros & Cons

  • Ease of Use: Use a no- or low-code structure to easily input and access data. Speed up application development and report creation with easy navigation and intuitive interfaces.
  • Workflow Automation: Streamline processes and task management using workflow emails, notifications and live data views through charts and graphs.
  • Customization: Build customized applications for unique business processes using AI, pre-built templates and no code software. Access custom portals for teams and clients, define personalized user roles and permissions and utilize dynamic dashboards.
  • Data Accessibility and Data Analysis: Eliminate date silos by consolidating information from multiple sources into a centralized view. Generate custom reports to visualize data intuitively, track key metrics, and identify trends and patterns.
  • Integration: Enhance productivity and streamline operations by integrating with third-party applications and using API access to build custom extensions.
  • Training Resources and Documentation: Access training resources and documentation in the form of guides, video courses, certifications, online help and a strong user community to help users learn the intricacies of the solution.
  • Learning Curve: New users may face a steep learning curve and adoption can be challenging for those unfamiliar with programming principles.
  • Cost: The pricing can be a barrier for some organizations, especially smaller ones or those with limited budgets.

Key Features

  • No-Code Builder: Create custom project management applications with minimal coding experience. Use AI, drag-and-drop tools and pre-built templates to design custom applications for your team's needs and workflows.
  • Integrations: Use pre-built integration channels to unify existing business systems, data sources and workflows with third-party tools. Eliminate manual data entry and ensure all project information is centralized and up-to-date using APIs to develop custom extensions.
  • Automated Workflows: Use automation features to streamline repetitive tasks and processes within your projects. Set up automated triggers and actions based on specific events, such as sending notifications when a task is completed or automatically generating reports when deadlines approach.
  • Dashboards: Use interactive dashboards to gain a real-time, centralized view of all your projects. View key project metrics, resource allocation, task statuses and overall progress to identify potential issues early on and make informed decisions to keep projects on track. Filter, group, modify and search dashboards to improve project analysis. Design highly personalized, role-based dashboards with simple drag-and-drop functionality.
  • Mobile Apps: Build and access mobile-ready applications, monitor projects securely and remotely, and view mobile dashboards.
  • Customizable Reporting: Create custom reports and dynamic dashboards tailored to your specific needs. Analyze project performance, identify trends and make data-driven decisions by intuitively visualizing project data using charts, graphs and tables.
  • Role-Based Security: Improve data security and access control with role-based permission to ensure only authorized personnel can view or modify sensitive project information. Define user roles and assign specific access levels to different team members based on their needs.
AdvancedMD
AdvancedMD
Start Price
$500
Per Provider, Monthly
Company Size
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Deployment
Cloud On-Premise
Platform
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Why We Picked AdvancedMD

AdvancedMD is an intuitive cloud-based tool. While some users were happy with the system’s integration and customization capabilities, far more users were extremely dissatisfied with other aspects of the system. There were mixed reviews on its reporting capabilities. A significant number of reviewers felt that the sales representatives misled customers noting that they lost money after implementing AdvancedMD and commenting that many features lacked the functionality that they required. Though the add-ons allow users to customize the system, many users complained that the add-ons come at a steep price, making them prohibitive to many users. Users also complained that they were surprised by hidden fees after implementation and felt that customer service was rude and unwilling to help when they called for support. A small number of reviews also noted that upgrades to the system frequently caused downtime and reported discrepancies in their billing that affected customers. While many of the reviews were negative, AdvancedMD remains a popular EHR solution. Due to its high price and difficulty to learn, it is best suited to large practices with the budget for necessary add-ons and internal technical support that is available to help ensure everyone who needs to can use the system.

Pros & Cons

  • Customization: Of the reviews that mentioned the system’s customization, more than 70% were happy with the customizations available as add-ons to the system.
  • Integration: Though only mentioned in 10% of reviews, 85% of those reviews felt the system successfully integrated with their other medical software.
  • User-Friendly: About 55% of users who mentioned its user-friendliness found it easy to use and navigate.
  • Implementation: The vendor does not offer sufficient implementation support, and the system has a steep learning curve, as noted by more than 80% of user reviews that discuss getting the system up and running.
  • Functionality: Though the system offers a robust list of features, 66% of reviews that discuss features felt that the features’ functionality was lacking in some aspects.
  • Price: Of the users who mention price in their review, more than 90% were upset with hidden fees and felt that the system’s high price was not worth the money.
  • Customer Support: Of the reviews that discuss customer service and support, 65% felt that customer support was difficult to contact, rarely had sufficient answers to their questions and often failed to resolve the issues users reported.
  • Performance: About 94% of reviewers that mentioned performance said that the system is slow and buggy, with recurring crashes and connectivity issues.

Key Features

  • Scheduling: Medical scheduling tools allow users to quickly view appointments and patient information by hovering their mouse over the calendar. Additionally, patient visits can be tracked, and recurring appointments can be set while automated patient reminders are sent out, reducing no-shows. 
  • Billing: In addition to collecting patient payments, it is able to verify insurance eligibility automatically while providing users with all the necessary medical billing information in one centralized location.  
  • Clearinghouse: Sweep claims of any coding errors to ensure an accurate claim submission. Any copays, deductibles and additional coverage can be automatically verified prior to a patient’s visit, while on-the-spot insurance checks are also efficient. 
  • Patient Portal: Patients can view lab results, pay bills, message their physicians and request office appointments online using its patient portal. Providers can use the portal to exchange messages with a patient, manage prescription renewal requests and send out alerts and notifications. 
  • E-Prescribing: Electronically prescribe medications — including controlled substances — quickly and easily. Connects facilities to a variety of pharmacies around the US, while users can request refills and access a patient’s medication history anywhere. It uses a combination of personal passphrases and secure tokens to complete DEA-required, two-factor authentication. The AdvancedEPCS system maintains a full DEA audit history. 
  • Telemedicine: Telemedicine features facilitate face-to-face conference conversations and secure transmissions of still images or high-resolution video conference screenshots, and stores them to patient files with HIPAA compliance. Schedule telemedicine appointments and view them in one dashboard calendar. 
  • Smart Dashboard: Automatically prioritize and manage frequent tasks using this role-based dashboard. In addition to health analytics, get alerted on any urgent issues, like abnormal lab results or pending prescriptions and drill down or up into tasks. 
  • Configurable Templates: It can be tailored to a variety of specialties, with note and sub-note templates designed by physicians to optimize workflow while fitting in with a facility’s pre-existing style. 
  • Physician-Oriented Dashboard: It enables physicians to view and schedule appointments, staff and patient messages, referral letters, test results and to-do lists in one location. The physician and their staff can respond to patient appointments or prescription renewal requests, reply to questions or send clinical reports. Its interoffice messaging center also allows physicians to send messages to the staff. 
  • Patient Communication Tools: Select which patients would receive either text or email by choosing from existing criteria or creating a new set. Segment patient lists and send specific messages to enhance patient engagement. It also supports sending sales promotions to patients. 
  • Patient Kiosk Mobile App: Complete intake and consent forms on an iPad. The information is automatically captured and passed to relevant staff to facilitate a faster check-in process for patients. 
  • Health Watcher: HealthWatcher offers auto-alerts and custom healthcare plans to enable patients to follow treatment plans. Its interoperable platform allows it to monitor and trend patient population health. It also allows building custom healthcare plans to manage specific conditions based on factors like age, sex, lab results and diagnosis. 

Pricing

License/Subscription Cost
  • Subscription fee is paid monthly based on the number of users
  • Offers standard plans and pre-configured pricing plans
Maintenance Cost
  • Cost is included with the subscription, covering ongoing upgrades and 24/7 customer support
Installation/Implementation Cost
  • Installation cost is included with the subscription fee
Customization Cost
  • Not included in the subscription cost
  • Cost varies depending on the type of custom service chosen
Data Migration Cost/Change Management/Upfront Switching Cost
  • Depends on the amount of data needed to be migrated as well as the complexity and accuracy of that data
Recurring/Renewal Costs
  • Recurring monthly fee is charged based on the subscription model selected
DrChrono
DrChrono
Start Price
$250
Per Provider, Monthly
Company Size
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Deployment
Cloud On-Premise
Platform
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Why We Picked DrChrono

So, I got the chance to get a free trial access to DrChrono, and here are the key highlights:

  • The platform stands out for its intuitive design, extensive features and customization capabilities.
  • The software is accessible on any device with internet connectivity.
  • Data import from other EHR systems is supported but with certain limitations.
  • It offers four pricing plans and a free trial is available for potential users.

It's a cloud-based system, which means you can access it from anywhere — your laptop, tablet, even your phone! And it covers everything from electronic health records and patient scheduling to billing and telehealth.

One of the things that really impressed us was how customizable it was. You can create your own templates for notes, forms and even entire workflows. This means you can really tailor it to fit your specific needs and preferences, which can save a ton of time.

And speaking of saving time, they've put a lot of thought into their billing features. They have tools to help you code things correctly, submit claims electronically and even track your payments. Anything that helps you get paid faster and with less hassle is a win, right?

However, learning to navigate the billing and insurance modules could take time. It’s a bit confusing to understand how the billing workflow works and how to set one up. Also, you can’t import billing data from your old EHR system.

If you're looking for a comprehensive, user-friendly system that can be customized to your practice, we'd definitely recommend taking a closer look.

They offer four different pricing plans, so you can find one that fits your budget, and they have a free trial so you can test it out and see if it's a good fit for you. It's always good to try before you buy, right?

We’ve discussed more about the features in the See It in Action section. Do check it out to know how the system works in different scenarios.

Pros & Cons

  • Ease of Use: Navigate patient charts, create shortcuts and access billing info without a steep learning curve.
  • Customization: Tailor the system to your specific needs and preferences like customizing templates, workflows and reports.
  • Easy Medical Coding: Find and assign ICD, CPT and HCPCS codes to patients' bills to save time and reduce coding errors.
  • Contractual Obligations: Canceling subscriptions can be challenging, potentially leading to early termination fees. Automatic renewals may also catch you off guard.
  • Subpar Customer Support: Long wait times, unhelpful responses and unresolved issues from customer representatives might disrupt your processes.
  • Occasional Glitches: System crashes, slow navigation and difficulties with scheduling and other functionalities can cause frustration.

Key Features

  • EHR: Provide better care with features like free draw for visual explanations, custom vitals tracking and access to immunization registries
    • Custom Templates: Tailor forms with specific fields, drop-down menus, checkboxes and even add your practice's logo. This ensures your documentation is consistent, efficient and specialized for your needs (e.g., cardiology forms with specific heart diagrams).
    • Electronic Prescriptions: Send prescriptions electronically to pharmacies directly from the patient chart. Access the drug's formulary tier, prior authorization requirements and alternative medications if the prescribed drug isn’t covered. Access patient PDMP data directly within the EHR to identify potential abuse, misuse or doctor shopping.
    • Free Draw: Upload images (x-rays, scans, photos) or use pre-loaded anatomical diagrams within the patient chart and draw directly on them.
    • Custom Vitals: Create vitals specific to your needs including things like blood glucose and oxygen saturation levels. Capture data in various formats: text, numbers or predefined options using dropdown lists. Access the flowsheet to visualize trends in custom vitals over time.
    • Prior Authorizations: Initiate the ePA request directly from the prescribing workflow. Automatically populate the prior authorization request form with relevant patient information (demographics, insurance details, medication prescribed) pulled from the patient's chart.
    • Lab Orders: Integrate with national, regional and specialty labs like Quest Diagnostics and Labcorp. Create predefined lab panels for common tests or specific conditions. For example, you could create a "lipid panel" or a "prenatal panel" with a single click. View lab results within the patient's chart, organized by date, test type and ordering provider.
    • Medical Speech-to-Text: Use voice to input clinical notes, patient histories and other information. See your spoken words appear as text in real time within the EHR to review and edit the transcription as you go.
    • Immunization Registries: Automatically send your patients' vaccination details to the state IIS, ensuring that records are up-to-date and complete. Retrieve immunization records from the IIS, even if your patient received vaccinations elsewhere to avoid unnecessary duplicate vaccinations and identify potential gaps in their immunization schedule.
  • Practice Management: Save time and reduce errors with appointment management tools, including appointment profiles, insurance eligibility checks, online scheduling and automated reminders.
    • Appointment Profiles: Instead of manually entering the same details (length, reason, etc.) for every appointment of the same type, you create a profile once and it auto-fills the details (duration, reason for visit, exam room and billing codes).
    • Eligibility Checks: Verify your patients’ insurance eligibility in real time — check what services are covered under the plan (e.g., office visits, labs, specialists) and any limitations or exclusions.
    • Online Scheduling: Set specific days and times when each provider is available for appointments. Offer different appointment types online (e.g., new patient, follow-up, consultation) with varying durations. Add buffer time between appointments to prevent scheduling conflicts and allow for patient check-in/check-out.
    • Patient Reminders: Send automated appointment reminders via email, text or SMS. Configure reminders to be sent at various intervals before the appointment like — a few days before, the day before or a few hours before.
  • Medical Billing: Improve your revenue cycle management with tools like billing profiles, medical coding and automated claims submission.
    • Billing Profiles: Combine frequently used CPT, HCPCS, custom codes and ICD-10 codes into a single profile. Attach common modifiers to the codes within the profile (e.g., modifier 25 for a significant, separately identifiable E/M service).
    • Medical Coding: Easily search and select the appropriate codes within the EHR using keywords, code numbers or descriptions. Perform basic code checking to identify potential errors such as invalid codes or missing modifiers.
    • Good Faith Estimates: Generate good faith estimates to help patients understand costs upfront and avoid surprise bills.
    • Claims Submission: Submit electronic claims to insurance companies within the system. Track claim statuses in real time. Scrub claims for errors like missing information or formatting mistakes before submitting them to payers to avoid denials and claim rejections.
    • Denial Resolution: Generate denial analysis reports to identify denial patterns. Edit and submit corrected claims directly within the system. If you disagree with a denial, generate appeal letters and track their statuses.
    • Patient Statements: Generate statements for individual patients or groups of patients based on various criteria (e.g., date range, insurance status, outstanding balance).
  • BI Tools: Get a visual summary of key metrics and performance indicators. Generate customizable reports to:
    • Track revenue, expenses and profitability
    • Analyze claim submission, acceptance, denial and reimbursement rates.
    • Track patient demographics, appointment history and billing information.
    • Analyze appointment scheduling and no-show rates.
  • Mobile Capabilities: Schedule appointments, send patient statements, bill insurance, document patient encounters, access lab results and more from iOS devices like iPad, iPhone and Mac.
  • Telehealth: Patients can join the telehealth visit from their computer, tablet or smartphone using the link provided in their email reminder. Providers can share their screens with patients to review medical records, lab results, X-rays or educational materials.
TherapyNotes
TherapyNotes
Start Price
$40
Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Why We Picked TherapyNotes

Stepping into the bustling world of mental health practice management software, TherapyNotes emerges as a prominent contender, lauded for its user-friendly interface and comprehensive features. Feedback from users over the past year paints a picture of a platform that streamlines administrative tasks, allowing practitioners to dedicate more time and energy to their clients. The software's scheduling tools, billing features, and secure communication channels have received consistent praise for their ease of use and effectiveness in optimizing workflows.

While TherapyNotes shines in its core functionalities, some users have noted the absence of a reporting dashboard and limited third-party integrations as areas for potential improvement. However, the software's strengths in facilitating efficient scheduling, secure client communication, and streamlined billing processes appear to outweigh these limitations for many users. The platform's emphasis on ease of use and affordability further distinguishes it from competitors, making it an attractive option for solo practitioners and small to medium-sized practices seeking a comprehensive yet cost-effective solution.

TherapyNotes appears to be an ideal fit for mental health professionals who prioritize a user-friendly experience and value a robust set of features that address the essential aspects of practice management. Its intuitive design and focus on core functionalities make it particularly well-suited for those who prefer a streamlined approach to managing their practice, allowing them to focus on what matters most—providing quality care to their clients.

Pros & Cons

  • Streamlined Notes: The platform offers multiple note templates, which can be customized to fit individual workflows and preferences. This feature can save clinicians time and effort when documenting sessions.
  • Integrated Billing: TherapyNotes includes features for managing billing tasks, such as generating invoices and processing payments. This can simplify the billing process for mental health professionals.
  • Appointment Scheduling: Users can manage their schedules and appointments directly within the platform. Clients can also request appointments online, which can streamline the scheduling process.
  • Client Portal: TherapyNotes provides a secure client portal where clients can access their records, schedule appointments, and communicate with their therapists. This can improve communication and engagement between therapists and clients.
  • Telehealth Capabilities: The platform offers telehealth features, allowing therapists to conduct virtual sessions with clients. This can be a convenient option for clients who are unable to attend in-person appointments.
  • Limited Customization: Users have expressed frustration with the lack of flexibility in tailoring the platform to their specific workflows and preferences. For example, customizing intake forms or treatment plans to align with unique practice needs can be challenging.
  • Billing Challenges: Several users have reported encountering difficulties and a learning curve associated with the billing features, particularly electronic claim submission and managing insurance reimbursements.
  • Customer Support Concerns: Some users have shared feedback regarding occasional delays or challenges in obtaining timely and effective assistance from TherapyNotes customer support, especially during peak hours or with complex technical issues.

Key Features

  • Calendar: Schedule one-time or recurring appointments, access appointment-related notes and send automated reminders to patients. Organize the calendar according to clinicians, specific clients or certain practice locations. Offers a personal to-do list with treatment plans, notes, administrative documents and more. 
  • Electronic Records: Enables quick documentation and notes with speech-to-text software, built-in templates and searchable diagnosis codes. Also gives physicians immediate access to patient records and notes. 
  • Billing: Handles every step of the billing process, including insurance eligibility verification, claim submission and payments. Claims can be automatically swept of any mistakes or coding errors. Supports generating superbills with all necessary information for prompt reimbursement. 
  • Credit Card Processing: Deposit funds automatically to a bank account with the integrated payment processing system. Keeps cards on file for any missed appointment fees or future transactions. 
  • Client Portal: Patients can manage appointments themselves using TherapyPortal on their mobile device. Physicians can communicate with their clients remotely by exchanging messages, video chatting, adding notes and more. Includes configuration of color scheme, logo and welcome message. 
  • Telehealth: Physicians can meet clients online for convenient video sessions. Sessions are encrypted and integrated into TherapyNotes and the patient portal. 
  • Scheduling: Schedule appointments and manage tasks on the to-do list for higher efficiency by connecting the to-do list to records, notes and billing. With quick appointment scheduling, it also allows customization of the calendar view and mobile calendar sync. 
CareCloud Central
CareCloud Central
Start Price
$300
Per Provider, Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
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Why We Picked CareCloud Central

CareCloud Central has garnered a mixed bag of user reviews over the past year. Many users appreciate its clean and modern interface, finding it intuitive and easy to navigate compared to more cluttered competitors like athenahealth. The platform's scheduling tools are also frequently praised for their flexibility and ease of use, allowing for efficient appointment management and reducing scheduling errors. However, several users have expressed frustration with the system's reporting capabilities, finding them to be somewhat limited and lacking in customization options compared to more robust solutions like AdvancedMD. Additionally, while CareCloud Central offers a mobile app, some users find its functionality to be restricted compared to the full desktop version, hindering on-the-go productivity.

One of CareCloud Central's key strengths lies in its integrated approach, combining practice management, electronic health records (EHR), and patient engagement tools into a single platform. This streamlines workflows and reduces the need for multiple software solutions, which can be a significant advantage for smaller practices seeking an all-in-one solution. However, this integration can also be a double-edged sword, as some users find that certain features, such as billing and claims management, are not as comprehensive or customizable as standalone solutions like Kareo. Ultimately, CareCloud Central appears to be best suited for small to medium-sized practices that prioritize ease of use, a modern interface, and integrated functionality over extensive reporting capabilities and highly customizable features.

Pros & Cons

  • Streamlined Patient Scheduling: CareCloud Central receives consistent praise for its intuitive appointment scheduling system. Users appreciate the ability to easily view physician schedules, manage appointments, and send automated reminders, which reduces no-shows and keeps things running smoothly.
  • Efficient Billing and Claims Management: The platform simplifies the billing process by automating tasks such as claims scrubbing and submission. This leads to faster reimbursements and fewer denied claims, ultimately improving a practice's financial health.
  • Comprehensive Reporting and Analytics: CareCloud Central offers robust reporting tools that provide valuable insights into practice performance. Users can track key metrics, identify trends, and make data-driven decisions to optimize operations and profitability.
  • Enhanced Patient Engagement: The platform facilitates better communication with patients through features like a patient portal and secure messaging. This empowers patients to actively participate in their care and fosters stronger relationships with providers.
  • Steep Learning Curve: Many users report that CareCloud Central is not intuitive and requires extensive training to navigate effectively. The interface can feel cluttered and overwhelming, leading to frustration and decreased efficiency for new users.
  • Billing Challenges: Several practices have experienced issues with claim denials and delays in payment processing. Users cite difficulties with claim scrubbing and a lack of transparency in the billing process, making it hard to identify and resolve issues promptly.
  • Customer Support Concerns: Getting timely and effective assistance from CareCloud's customer support team has been a recurring pain point for users. Long wait times and a perceived lack of expertise among support staff can exacerbate existing problems and hinder issue resolution.
  • Limited Customization: Practices with unique workflows or specialized needs may find CareCloud Central's customization options to be insufficient. The software's rigidity can force practices to adapt their processes to the software, rather than the other way around.

Key Features

  • Comprehensive Scheduling: Manage scheduling with a multi-view calendar and drag-and-drop online appointment scheduling. Patients can easily book and confirm appointments. Automated patient reminders reduce no-shows. 
  • Insurance Verification: Access a patient’s insurance details, such as deductibles, copays and coinsurance, to prevent denials and get paid quicker. 
  • Patient Management: View and update patient demographics, insurance details and account histories in real time. Physicians get a clear picture of all patients in one place. 
  • Financial Workflow:
    •  Automate financial tasks such as billing, claim submission and remittance. 
    •  Simplify coding and charge entries. 
    •  Scrub claims any errors that may result in denials or delayed payments. 
    •  Track payments with a central remittance repository. 
  • Command Center: Keep track of practice performance with a practice scorecard. See trending metrics and causes over time with instant snapshots of operational and financial data. 
  • Health Analytics: Provides insightful analytics on financial, administrative and clinical performance to support informed decisions. View staff productivity levels to ensure everyone is meeting Meaningful Use standards. 
  • Real-Time Reporting: Customizable charts and graphs display data in easy-to-understand templates, and financial and clinical reports can be accessed conveniently. 

Pricing

License/Subscription Cost
Subscription fee is based on a per user, per month rate, including an upfront cost for customization and support services
Automatic software upgrades are included with the subscription fee
Maintenance Cost
Cost is included in the subscription fee
Installation/Implementation Cost
Set-up fees are included with the subscription cost
Customization Cost
Provides customizable plans with lowered prices for multiple users
Data Migration Cost/Change Management/Upfront Switching Cost
Cost will vary depending on the amount of data needed to be migrated as well as that data’s complexity
Recurring/Renewal Costs
Included with the subscription fee, month-to-month

COMPARE THE BEST Therapy Software

Select up to 2 Products from the list below to compare

 
Product
Score
i
SelectHub’s Analyst Rating is based on data from our 400+ point analysis of Therapy Software, user reviews, and our own crowd-sourced data from our free software selection platform. Scores are periodically updated via ongoing selection projects and user activity within our platform.
Start Price
Free Trial
Company Size
Deployment
Platform
Logo
Optum
$0
Per Transaction, 0.5% Flat Rate
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Optum
WebPT
$99
Per User, Monthly
No
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
WebPT
FollowMyHealth
$2
Per Patient, Monthly
No
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
FollowMyHealth
Nextech
Undisclosed
No
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Nextech
TriZetto
$300
Monthly
Yes
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Cloud On-Premise
Mac Windows Linux Chromebook Android
TriZetto
Quickbase
$35
Per User, Monthly
Yes
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Cloud On-Premise
Mac Windows Linux Chromebook Android
Quickbase
AdvancedMD
$500
Per Provider, Monthly
Yes
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Mac Windows Linux Chromebook Android
AdvancedMD
DrChrono
$250
Per Provider, Monthly
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
DrChrono
TherapyNotes
$40
Monthly
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
TherapyNotes
CareCloud Central
$300
Per Provider, Monthly
Yes
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Cloud On-Premise
Mac Windows Linux Chromebook Android
CareCloud Central

All Therapy Software (49 found)

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Optum

by Optum
Optum
Optum is designed to help health organizations manage their clinical and administrative tasks. With features like scheduling, prescribing, billing and more, it streamlines workflows, provides medical information online, enables greater care and increases overall revenue. It allows healthcare professionals to spend more time focusing on and communicating with patients and less time dealing with time-consuming tasks.
User Sentiment User satisfaction level icon: good
Cost Breakdown
$10 or less
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WebPT

by WebPT, Inc.
WebPT
WebPT is a comprehensive software solution designed primarily for physical therapy professionals, offering a robust electronic medical records (EMR) system among other functionalities. It caters specifically to the needs of outpatient therapy clinics, streamlining their operations with features such as patient scheduling, documentation, billing, and practice management. One of the key benefits of WebPT is its ability to enhance clinic efficiency and compliance with healthcare regulations, making it a valuable tool for practitioners looking to optimize their practice. Compared to similar products in the market, users often highlight WebPT's user-friendly interface and specialized features tailored for physical therapy settings as significant advantages. Pricing for WebPT is structured on a per-provider basis, with monthly subscription fees that vary depending on the size of the practice and the range of features required, offering flexibility to accommodate different budgetary needs.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$10 - $100
Company Size
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Platform
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FollowMyHealth

by Allscripts
FollowMyHealth
FollowMyHealth is a patient engagement software designed to empower patients to take an active role in their healthcare. It offers a suite of features that enable patients to access their medical records, communicate with providers, schedule appointments, and manage their health data. FollowMyHealth is most suited for healthcare organizations of all sizes, including hospitals, clinics, and private practices. Key benefits of FollowMyHealth include improved patient engagement, increased patient satisfaction, and enhanced care coordination. Popular features include secure messaging, appointment scheduling, medication management, and health tracking tools. User reviews indicate that FollowMyHealth is generally easy to use and navigate. However, some users have noted that the software can be slow at times. Pricing for FollowMyHealth is typically based on the number of patients and providers using the system, and can range from a few thousand dollars per year to hundreds of thousands of dollars annually. Pros Easy access to records Secure messaging Appointment scheduling Medication management Health tracking tools Cons Can be slow at times Limited customization Lacks some advanced features Mobile app could be better Customer support can be slow
User Sentiment User satisfaction level icon: poor
Cost Breakdown
$10 or less
Company Size
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Cloud On-Premise
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Nextech

by Nextech Systems
Nextech
Nextech enables specialty practices to automate and streamline administrative processes and workflows. It aims to drive productivity and revenue while complying with laws to enhance the patient experience. It offers several solutions, including EMR, practice management, revenue cycle management (RCM), patient engagement and compliance. Key features include billing, automation, compliance, charting and a patient portal.
User Sentiment User satisfaction level icon: good
Cost Breakdown
$100 - $500
Company Size
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Cloud On-Premise
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TriZetto

by Cognizant
TriZetto
TriZetto by Cognizant is a set of health systems designed to simplify workflows and help provide more exceptional care. Health organizations of various sizes and specialties rely on it to streamline daily operations, including increasing administrative productivity and efficiency. It automates billing and payment processes in addition to managing insurance claims. Since health care professionals prefer spending more time focusing on the patient as opposed to time-consuming tasks like charting and documentation, it offers a comprehensive set of electronic modules to help them automate day-to-day clinical tasks.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$100 - $500
Company Size
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Deployment
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Platform
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Quickbase

by QuickBase
Quickbase
Quickbase is a cloud-based solution that empowers businesses to optimize project management through customization, workflow automation, data consolidation and analysis. Its no-code approach allows users with minimal coding experience to build custom applications and reports for their specific needs. Intuitive interfaces and drag-and-drop functionality expedite application development, saving time and resources.Improve accessibility and eliminate silos by consolidating data from various sources into a central hub, providing a 360-degree view of projects. Users can tailor applications, dashboards, triggers and user roles to suit their workflows. Advanced analytics capabilities enable users to track key metrics, identify trends and generate custom reports for insightful decision making. The platform also integrates with third-party tools via pre-built channels or API access.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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AdvancedMD

by AdvancedMD, Inc
AdvancedMD
AdvancedMD is a cloud-based, mobile-forward suite designed primarily for medical practices and other health organizations, with enough variability to fit into most organization’s workflows seamlessly. A wide variety of healthcare facilities use it to manage appointments, view patient information, automate billing and manage finances, as well as chart patient health and administer telehealth care.It can be tailored to individual practices, giving providers an easy-to-use interface and ensuring success. Organizations using it can increase their overall traffic and revenue without sacrificing the quality of care provided by keeping patients coming through the doors and quickly following up on scheduling tasks. It’s also compliant with an assortment of regulations.
User Sentiment User satisfaction level icon: good
Cost Breakdown
$100 - $500
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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DrChrono

by drchrono
DrChrono
DrChrono is a cloud-based EHR and medical billing solution that replaces the chaos of paper charts and separate systems with a single, easy-to-use platform for managing all aspects of a medical practice.For doctors, this means: Effortless Access to Patient Information: Imagine having a patient's medical history — allergies, medications, past visits — at your fingertips. Simplified Appointments and Prescriptions: Schedule appointments and send prescriptions electronically in just a few clicks.For patients, it means: Taking Control of Their Health: Book appointments, communicate with their doctor and access their own records through the patient portal. Staying on Track: Receive automated reminders for appointments and medication refills.And for the practice as a whole, the system helps: Get Paid Faster: Automate billing and insurance claims to reduce errors and speed up payments. Improve Financial Health: Track outstanding payments and identify potential billing issues. Negotiate Better Rates: Gain insights to negotiate more effectively with insurance companies.We tested the system to see how it works in real-world scenarios. Here’s what we think: while mastering the billing module may require some effort and billing data import has limitations, the system’s intuitive interface and accessibility from any device make it a user-friendly option.A free trial and flexible pricing plans allow you to explore its potential and determine the right fit for your practice.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$100 - $500
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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TherapyNotes

by TherapyNotes
TherapyNotes
TherapyNotes is a comprehensive software solution designed to streamline the operations of mental health professionals. It specializes in electronic health records (EHR), billing, scheduling, and practice management, making it an ideal choice for therapists, psychologists, psychiatrists, and other mental health practitioners. One of the key benefits of TherapyNotes is its ability to enhance the efficiency of clinical workflows, thereby allowing practitioners to focus more on patient care rather than administrative tasks. Its popular features include detailed note templates, a secure client portal, and robust scheduling tools, all of which contribute to its high user satisfaction. When compared to similar products, TherapyNotes stands out for its user-friendly interface and dedicated support team. Pricing for TherapyNotes is structured on a per-user, per-month basis, making it flexible for practices of varying sizes. This approach allows for scalability and ensures that the software remains cost-effective for both solo practitioners and larger clinics.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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CareCloud Central

by CareCloud
CareCloud Central
CareCloud Central is used by health organizations of all sizes to track, manage and optimize financial as well as administrative processes by streamlining operations. It helps manage workflows and optimize the completion of daily time-consuming tasks to save time and money. This leads to an increase in daily traffic, greater care and a better patient experience.
User Sentiment User satisfaction level icon: good
Cost Breakdown
$100 - $500
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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CareLogic

by Qualifacts
CareLogic
CareLogic is a web-based electronic health records software designed specifically for mental health and human services organizations. It is configurable and empowers healthcare service providers with a suite of clinical, administrative and financial capabilities including scheduling, intake, treatment planning, service documentation, e-prescribing, consumer engagement, billing and reporting. It can provide better client outcomes using numerous clinical inclusions designed to extend service reach and depth. It also increases staff efficiency as it is integrable with their workflows.
User Sentiment User satisfaction level icon: good
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
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Qualifacts InSync

by Qualifacts
Qualifacts InSync
InSync is a cloud-based platform that facilitates communication and collaboration between healthcare providers, patients, and administrative staff. It allows users to schedule appointments, share documents, send secure messages, and manage patient information. InSync is well-suited for small and medium-sized practices looking to streamline their workflows and improve patient engagement. Key benefits of using InSync include improved communication efficiency, reduced administrative burden, and enhanced patient satisfaction. Popular features include online appointment scheduling, secure messaging, document sharing, and patient portal access. Users report that InSync is user-friendly, reliable, and secure. It integrates seamlessly with popular EMR systems, making it a valuable tool for healthcare providers. Pricing starts at $94/user/month, with discounts available for annual contracts. Pros User-friendly interface Improved communication efficiency Reduced administrative burden Enhanced patient satisfaction Seamless integration with EMR systems Cons Limited customization options Occasional technical glitches Learning curve for new users Limited reporting capabilities Cost may be prohibitive for some practices
User Sentiment User satisfaction level icon: great
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
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Valant

by Valant
Valant
Valant is designed specifically for mental health practices to help manage operations and streamline workflows. Behavioral health practices, agencies and clinicians can use it to provide quality care. Clinicians can increase their productivity and efficiency, saving time without sacrificing quality treatment for groups and individuals. It automates tasks and provides practices with analytics and insights in real time with the click of a button.With an all-in-one setup, it offers reporting tools, billing, payment processing, clearinghouse, patient communications, telehealth, e-prescribing and click-to-narrative documentation templates. Its integrated approach allows practices to fully manage prospective patients separate from patient records and give an analysis of how well each new patient matches with the clinician's services and expertise.Practices can automatically onboard new patients to the MYIO patient portal app and run their entire patient care cycle between Valant and MYIO.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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ICANotes

by ICANotes LLC
ICANotes
ICANotes is a comprehensive software solution designed primarily for behavioral health professionals. It streamlines the process of electronic health records (EHR) management, offering a suite of tools tailored to the unique needs of mental health practitioners. ICANotes stands out for its user-friendly interface and its ability to generate detailed clinical notes quickly, which significantly reduces administrative time and allows clinicians to focus more on patient care. Among its most lauded features are customizable templates, secure messaging, and integrated billing capabilities, making it a robust choice for practices of various sizes. When compared to similar products in the market, users often highlight ICANotes for its specialization in mental health, which translates into more relevant features and a better understanding of their specific documentation needs. Pricing for ICANotes typically follows a per-user, per-month model, making it flexible for practices to scale up or down based on their current needs, though specifics can vary and should be confirmed directly with the provider.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Azalea Health

by Azalea Health Innovations
Azalea Health
Azalea health is a cloud-based solution that helps ambulatory clinics, rural health facilities and larger hospitals to streamline operations for higher revenue and superlative patient care delivery. It offers various admin and provider tools, including revenue cycle management, a patient portal, telehealth, lab order management and more. Health professionals and staff can use it for appointment scheduling, medical billing and patient communication. Its intuitive and easy-to-navigate interface enables physicians to access all patient health and medical files from one screen. Pros Intuitive interface Customizable dashboards Secure patient portal Mobile accessibility Cons Challenging scheduling module Frequent downtimes Inactive support team Limited reporting features
User Sentiment User satisfaction level icon: great
Cost Breakdown
$100 - $500
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CentralReach

by CentralReach
CentralReach
CentralReach is a single one-stop solution to organize all practice requirements from scheduling to billing to authorization and claims management. It increases the productivity of the practice by bringing all the ABA critical workflows in one place. It has different offerings tailor-made for new and small practices and large and multi-site practices. It is specifically designed for behavioral health, speech therapy, speech therapy, multi-specialty and PK-12 education industries.
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RXNT

by RxNT
RXNT
RXNT is a comprehensive software solution designed to streamline operations for healthcare providers, making it particularly well-suited for medical practices seeking to enhance efficiency in practice management. This platform offers a range of important benefits, including improved patient care through better management of patient records, appointments, and billing processes. Among its popular features are electronic health records (EHR), e-prescribing, and a scheduling system that collectively work to reduce administrative burdens and facilitate a smoother healthcare delivery process. When compared to similar products, users often highlight RXNT's user-friendly interface and the adaptability of its features to various practice sizes and specialties as significant advantages. Pricing for RXNT is structured to accommodate different needs, with options that include per-user criteria and monthly payment frequencies, making it accessible for practices of varying budgets and sizes. This flexibility in pricing, combined with its robust feature set, positions RXNT as a competitive choice in the medical practice management software market.
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$100 - $500
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Netsmart

by Netsmart Technologies
Netsmart
Netsmart provides healthcare-centered technology to doctors, nurses, technicians, caseworkers and administrators. It helps clinicians and therapists track patient health records and manage caseloads for patients using public health services. Because it’s cloud-based, it’s got low system requirements, which keep it agile. It also has an Android and Windows implementation for field users specializing in behavioral health.The company offers a single, “Integrated Care” model, meaning all of its mental and behavioral health offerings are grouped up into a single tech suite, which can funnel a patient from entry to recovery.
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Modernizing Medicine

by Modernizing Medicine
Modernizing Medicine
Sometimes shortened to ModMed, Modernizing Medicine has been serving the medical IT community since 2010. They offer support for users seeking to enter the medical space with their EHR, EMR, billing, practice management and scheduling implementations. It’s modmed® Telehealth module, integrated with EHR and EMA systems, enables audio and video telemedicine capabilities for the provider and patient. The EHR EMA offers cloud-based deployment, automated suggested coding, an integrated MIPS dashboard, adaptive training and protocols.
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NueMD

by AdvancedMD, Inc
NueMD
NueMD is a comprehensive software solution designed to streamline various administrative and clinical tasks for healthcare providers. It excels in managing electronic health records (EHR), medical billing, and practice management. This software is particularly well-suited for small to mid-sized medical practices, as it offers an intuitive interface and robust functionality that can handle the complexities of healthcare administration without overwhelming users. One of the key benefits of NueMD is its ability to improve workflow efficiency, thereby allowing healthcare professionals to focus more on patient care. Popular features include customizable templates, real-time claim tracking, and integrated scheduling. Users often highlight its ease of use and the quality of customer support as significant advantages. In terms of pricing, NueMD typically operates on a subscription model, with costs varying based on the number of users and specific features required. This makes it a flexible option for practices of different sizes and needs. Compared to similar products, NueMD is frequently praised for its user-friendly design and comprehensive feature set, making it a strong contender in the EHR market.
User Sentiment User satisfaction level icon: great
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Buyer's Guide

Therapy Software Is All About Streamlining Administrative Tasks, Attracting More Customers and Making Patient Visits Pleasant

By Samikshan Sarkar, Technical Writer at SelectHub

Therapy Software BG Intro

In today’s era, health care clinics need to check multiple boxes to offer care. Mental and physical therapy clinics are required to fulfill time-intensive administrative tasks such as billing, appointment scheduling and invoice generating. These strenuous tasks are bothersome and are a significant roadblock on the care delivery path.

At this point, therapy software is a holy grail to mental and physical therapists. These robust solutions allow them to automate tasks, saving time and focusing on the primary objective. They also help clinics go paperless and optimize workflows to attract more customers and build a strong business. Now that you’ve decided to purchase therapy software for your clinic, we’ve come up with this buyer’s guide to provide you with all the necessary factors you must consider, from features to pricing. Stay tuned.

Executive Summary

  • Therapy solutions allow clinicians to streamline workflows and increase productivity.
  • Integration capabilities, security and user-friendliness are some of the factors you should scope carefully before the purchase.
  • A list of questions for yourself and the vendors will come in handy.
What This Guide Covers:

What Is Therapy Software?

Therapy software is usually used as an umbrella term for any software that streamlines therapists’ day-to-day tasks. It simplifies patient scheduling, medical billing and clinical documentation to free up time for therapists to focus on primary care delivery. Apart from these, it also plays a significant role in optimizing administrative tasks from check processing to generating invoices for each patient.

Furthermore, electronic health record (EHR) systems offer a centralized repository for storing patient files. Therapists can easily access them and accelerate the time taken for appointments. There are a myriad of EHR systems for mental and physical therapy. Read on to learn about the factors you need to keep in mind while making a purchase.

Primary Benefits

Therapy software has many benefits to offer. It provides features such as automated claims processing, appointment scheduling and more to optimize clinical workflows. Here are some benefits that will help you better understand the type of software you need.

Benefits of Therapy Software

Save Time

Saving time for patients and elevating their clinical experience is one of the major objectives of therapy clinics. Therapy software helps clinics optimize workflows and streamline administrative tasks that otherwise are bothersome for some therapists to handle. It provides features such as digital therapy notes, automated scheduling and more to free up time for therapists allowing them to focus on care delivery.

Reduce No-shows

Leverage automated appointment reminders to send alerts to patients and therapists before an appointment. Reduce no-shows by eliminating long queues and provide a better experience for patients. Further, create virtual waiting rooms and customize them to your liking to provide a personal touch to care delivery.

Standardize Patient Records

It is challenging to ensure all records are well documented and stored in individual folders in a medical clinic. Therapy software helps clinics streamline data entry and record management with digital therapy notes and more features. This ensures accurate patient data is backed up and stored properly for future use.

Minimize Claim Resubmissions

Insurance claim processing is a frustrating and time-consuming ordeal for every medical clinic. Insurance companies reject incorrect claims, which leads to more work. Therapy solutions have integrated checking systems that go through every claim before submission, ensuring that all details are correct.

Therapy Software Categories

Key Features & Functionality

Automated Claims Management

Accept, process and send claims to insurance agents or companies for faster resolution. Encourage patients to fill out insurance details online and submit them through the portal.
Appointment Scheduling

Patients can schedule appointments according to their will from the available slots on the portal. This eliminates the manual labor of staff and helps them focus on more pressing matters.
Clinical Documentation

Clinicians can draft, edit and store intake forms and other patient files in a centralized storage unit. Therapists can retrieve the documents whenever required.
Practice Management

Automate administrative processes to take the heavy lifting off clinicians’ shoulders. Optimize payment processes, check sanctions and cash allotments quickly and efficiently.
Medical Billing

Generate patient invoices and superbills at a moment's notice. Implement online payment options to ensure you receive payments swiftly and back up invoices for audits.
Notifications

Enable custom notifications for both therapists and patients before appointments. Further, set reminders for patients to check their reports and update them from time to time.
Secure Messaging

Keep in touch with patients and connect them to doctors 24/7 through HIPAA-compliant secure messaging features. Provide patients the ability to reach out to physicians whenever required.

Software Comparison Strategy

As mentioned earlier, it can be daunting to choose from all the therapy software on the health care market. A pressing concern is how to select the correct one for your facility. There is no one-size-fits-all answer for this. It usually depends on the specific requirements of your clinic. However, we can shortlist some factors that remain constant.

Features

When it comes to therapy software, features such as billing and patient scheduling are basic and are present in most software. However, you must look for flexible integration capabilities to help you install the software in your existing infrastructure without a hiccup. You can also look for security options as you require to keep patients' sensitive data safe.

Users

It's a well-known fact that software pricing goes up as the number of users increases. Before engaging with vendors, check out the total number of users who will require access to the system. Compare the available software in your price range and choose the best one.

Budget

One of the most crucial aspects of software purchase strategy is your budget. You want to buy the best therapy software out there without putting a dent in your finances. Ask contemporary clinics and industry experts' opinions on software on the market within your price range and decide.

Cost & Pricing Considerations

A report published by Market Growth Reports states that the global therapy management software market size will grow to $22.59 billion in 2028 from $14.27 billion in 2022, at a CAGR of 6.7%.

Therapy Management Software Market

The cost considerations for a therapy software usually depend on your deployment mode, vendor and the features you need. In addition, there are some more factors that you need to keep in mind. They are as follows:

  • How big is your facility, and how do processes work there? Vendors offer different options depending on the size and type of clinics’ work.
  • The software licensing cost can be a hefty fee. Count all the employees who need access to the system. Vendors often charge by the number of people using the system.
  • Make a note of all the features you require. The more features you list, the higher the price will be.
  • You must also look for third-party integration capabilities with applications such as payment and file sharing systems. Vendors usually charge extra for these add on services, so check out the costs offered by individual vendors.

The Most Popular Therapy Software

After reading through the benefits, features and pricing of therapy software, it's time to look at some of the most popular solutions. After meticulous research, we've shortlisted these therapy software that are widely adopted and appreciated by medical clinics. Let's get on with it.

Note: These are the most popular overall medical platforms and may not specifically cater to therapy needs.

Optum

A cloud-based medical solution, Optum aims to connect all the nodes of health care and provide a personalized experience for patients. It provides a holistic insight into a patient's health care from diagnosis to care plan. It provides features such as appointment scheduling, billing and more to streamline administrative workflows.

Optum

Optum assists clinicians to track patient details, care plan statuses and more through its dashboard.

WebPT

WebPT is a therapy-centric, scalable medical solution that caters to outpatient rehab centers and therapy clinics. It provides a myriad of customization options to enable therapists to take the best way possible to deliver quality therapy to patients. It seamlessly executes documentation and billing to give physicians ample time to focus on patients.

WebPT

WebPT provides a wide range of information from scheduled appointments to recent medical news updates.

athenahealth

A financial cloud-based solution, athenahealth provides the tools necessary to attract more customers and improve business. It provides an easy-to-use, integrated product suite that maximizes revenue and income for a clinic. It also provides a connected network that helps health care professionals share their experiences helping each other to drive patient outcomes.

athenahealth

athenahealth helps clinicians track patient and business outcomes on its dashboard.

 

 

Questions to Ask

To make an informed decision prior to software purchase, you need a thorough understanding of the gaps that are present in your infrastructure. Scope the facility and find out the workflows that that new solution needs to optimize. This will help you narrow down the features and benefits you are looking for in therapy software. We've compiled a list of questions that will help you start the process.

Therapy Software Key Questions To Ask

  • Is my budget enough for the solution I require?
  • Will my present infrastructure support the new software efficiently?
  • Do I have industry-specific requirements?
  • How many users require access to the system at a time?
  • Do I require scalable software?

During a software purchase, it's essential to form a list of questions and queries for the vendors. Ensure to add all your doubts and requests you need to make. Further, ask them for demos to check how the solution works in a real-life environment. It'll also help you know the vendors' hidden costs and service charges. Here are some questions that will help you strike a conversation with them.

  • Does the software have a user-friendly interface?
  • How often does the solution receive updates?
  • Do you have 24/7 customer support? Can you specify the timings when it operates, if not?
  • Does it have a mobile application?
  • Do you offer in-person training and demos if requested?

In Conclusion

The future of therapy software looks bright. With the growth of health care therapy clinics worldwide, software designed to streamline therapeutic workflows will have a higher demand. While purchasing the software for your clinic, ensure that you are getting a hand on the best possible solution in your budget. Also, check the features and hidden pricing to avoid unnecessary expenditures. This buyer's guide contains important factors one should keep in mind while purchasing a therapy solution.

Give it a read and let us know your thoughts.

About The Contributors

The following expert team members are responsible for creating, reviewing, and fact checking the accuracy of this content.

Samikshan
By Samikshan Sarkar
Technical Content Writer
As a technical writer and market analyst at SelectHub, Samikshan creates content for construction takeoff, medical EMR, EHR and ambulatory niches. He is a bibliophile and an ardent football fan with an unquenchable thirst for adventure. Outside business hours, one can find him on the football pitch or in his room, listening to metal music and patting his cat, Newton.
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Ryan
Edited By Ryan McElroy
Content Editor
Ryan McElroy is a Content Editor and Senior Market Analyst at SelectHub who writes and edits content on various software types, along with their broader concepts and the industries they serve, including medical, construction, CMMS, supply chain management and legal. He studied at the University of Missouri (Mizzou) and earned his BA in Journalism in 2016. During his free time, you’ll find Ryan playing video/card/board games, sipping coffee and reading speculative fiction, or listening to music his loved ones often describe as “headache-inducing.”
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