Our analysts compared Avaya vs Anywhere365 based on data from our 400+ point analysis of Call Center Software, user reviews and our own crowdsourced data from our free software selection platform.
Analyst Rating
User Sentiment
Avaya's call center software empowers businesses to efficiently manage customer interactions across various channels, including voice, email, chat, and social media. It caters to organizations of all sizes, from small businesses to large enterprises, seeking to enhance customer service and streamline operations.
Key benefits include improved agent productivity, reduced call handling times, and enhanced customer satisfaction. Popular features encompass intelligent routing, workforce management, and real-time analytics. User experiences highlight the software's user-friendly interface and robust functionality.
Pricing for Avaya's call center software varies based on factors such as the number of users, desired features, and deployment model. Typically, pricing models involve per-user licensing fees, often billed on a monthly or annual basis.
Anywhere365 is a sophisticated software solution designed to manage tasks such as contact center operations, leveraging advanced communication technologies to streamline customer interactions. It is particularly well-suited for enterprises and organizations that require robust, scalable contact center capabilities due to its comprehensive feature set and integration with Microsoft Teams and Skype for Business.
The platform offers significant benefits, including enhanced customer service efficiency, improved agent productivity, and seamless omnichannel communication. Popular features include intelligent routing, real-time analytics, and extensive reporting tools, which provide valuable insights into customer interactions and agent performance.
Compared to similar products, Anywhere365 is often praised for its deep integration with Microsoft ecosystems and its user-friendly interface. Pricing details are not readily available, and it is recommended that users contact SelectHub for a personalized quote based on their specific requirements.
among all Call Center Software
Avaya has a 'great' User Satisfaction Rating of 85% when considering 35 user reviews from 1 recognized software review sites.
SelectHub research analysts have evaluated Avaya and concluded it deserves the award for the Best Overall Call Center Software available today and earns best-in-class honors for Call Routing System, Collaboration and Voicemail and Messaging.
Avaya's Call Center software has received mixed reviews from users in the past year. Some users praise its robust feature set, including its omnichannel capabilities, customizable dashboards, and advanced reporting tools. These features allow businesses to manage customer interactions across multiple channels, track key metrics, and identify areas for improvement. Additionally, Avaya's integration with other business applications, such as CRM and ERP systems, is seen as a major strength, enabling seamless data sharing and streamlined workflows. However, some users have expressed concerns about the software's complexity and cost. Avaya's feature-rich nature can make it challenging for some businesses to implement and manage effectively, especially for those with limited IT resources. Additionally, the software's pricing can be a barrier for some organizations, particularly small businesses with tight budgets. In comparison to similar products, Avaya's Call Center software is generally considered to be more comprehensive and feature-rich, but also more expensive and complex. Its strengths lie in its omnichannel capabilities, customization options, and integration with other business applications. However, businesses should carefully consider their needs and resources before investing in Avaya's software. Overall, Avaya's Call Center software is best suited for large enterprises with complex customer service requirements and the resources to implement and manage a feature-rich solution. Its omnichannel capabilities, advanced reporting tools, and integration options make it a powerful tool for managing customer interactions and improving customer satisfaction.
Is Anywhere365 everywhere you want your call center to be? User reviews from the last year reveal a mixed bag for this contact center solution. While Anywhere365 is generally praised for its user-friendliness and affordability, particularly its seamless integration with Microsoft Office 365, some users have voiced concerns. A recurring strength highlighted by users is its robust feature set, including unlimited agents, open API graphical programming, and Microsoft Azure integration. One user praised the call recording and logging features, stating, "Great product all around." Another user lauded the software's ability to facilitate business presentations with high-quality video and appreciated the message editing function. However, the inability to archive messages and the occasional lag during video calls were cited as drawbacks. Additionally, while one user found the Azure integration invaluable for their cloud-based web application development, another user reported occasional issues with the call log. Anywhere365 seems best suited for businesses heavily reliant on the Microsoft ecosystem, especially those seeking a budget-friendly solution with a wide array of features. However, companies prioritizing seamless communication and extensive customization options might need to weigh the pros and cons carefully.
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