Home > Call Center Software > Five9 > Five9 vs CallHippo

Five9 vs CallHippo

Last Updated:

Our analysts compared Five9 vs CallHippo based on data from our 400+ point analysis of Call Center Software, user reviews and our own crowdsourced data from our free software selection platform.

Overview Pricing Benefits & Features Analyst Ratings Comparison Charts User Ratings Analyst Summary Screenshots
Five9 Software Tool
SelectHub Award Winner
CallHippo Software Tool
Get Free Demo Demo    Request Pricing Pricing
Get Free Demo Demo    Request Pricing Pricing

Product Basics

Analyst Rating

86 Detailed Analysis

User Sentiment

Great User Sentiment (615 Reviews)

Analyst Rating

86 Detailed Analysis

User Sentiment

Great User Sentiment (734 Reviews)
Five9 is a cloud contact center solution to facilitate customer engagement globally. It helps enhance agent and supervisor productivity, increase revenue, and improve the customer experience. Along with simplifying the complexities of a contact center, it also reduces the cost of on-premises maintenance.

Other offerings include historical dashboards, agent scripting, web callback, speech-enabled IVR, pre-built CRM integrations and more.
read more...
CallHippo is an easy-to-use cloud-based business phone system. It’s suitable especially for startups and small businesses. The service provides 24/7 support and is accessible via both mobile and desktop apps. It offers robust features, including a power dialer, automatic call distribution, call tracking and more. Users can purchase virtual numbers in over 50 countries. Organizations can enhance team collaboration and communication while keeping costs low.
read more...
$100/User, Monthly
Free Trial is unavailable →
Get a free price quote
Tailored to your specific needs
$15/User, Monthly
Free Trial is available →
Get a free price quote
Tailored to your specific needs
Small 
i
Medium 
i
Large 
i
Small 
i
Medium 
i
Large 
i
Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Reliable, Secure and Scalable: Deploy new services while future-proofing business with emerging technologies such as AI. Get access to the latest capabilities through non-disruptive, no-touch and real-time upgrades. 
  • Customer-First Approach: Focus on the technology’s usability at every point of relationship with customers with a high-touch approach leading to improved contact center results.  
  • Extraordinary Customer Experiences: Deliver world-class customer service via routing capability. Route calls to the most appropriate agent at the right time. Put the customer’s information on the agent's desk automatically and help them resolve issues quickly.  
  • Better Connectivity: Take advantage of pre-built integrations with CRM solutions such as Salesforce, Microsoft, Oracle, Zendesk, Velocity and NetSuite. Access a rich and extensive framework of reference UIs, REST APIs and other tools to build solutions to power experiences and results in custom environments.  
  • Customer Engagement: Use multi-channel management applications such as recording, historical and real-time reporting, workforce management (WFM), CRM integrations and quality monitoring. Ensure that every customer is directed to the right resource at the right time with intelligent routing. 
read more...
  • Efficient Call Management: Access call details like call history and contact information in one place. Use robust features such as call recording, call forwarding and voicemail to enhance communication and collaboration internally and externally. 
  • More Local Numbers: Purchase a local number and use it for marketing, sales or assign it to the support department. Buy local numbers in over 50 countries across the world. 
  • Easy To Use: Eliminate the need for desktop phones and take advantage of the entirely web-based solution. Access the platform anytime and with any device. Engage quickly with clients and team members. 
  • Marketing ROI Insights: Use a call tracking tool to identify viable channels and invest accordingly. Gauge advertisements that bring in maximum inbound leads and employ the data to better conversion rates. 
read more...
  • Core Cloud: 
    • Global Voice: Deliver world-class customer experiences from anywhere in the world with Omnichannel routing, robust outbound dialer and Intelligent Virtual Assistant (IVA). 
    • Agent Desktop Plus: Empower sales representatives to deliver a more authentic and human experience with a single intuitive desktop and extendable toolkit regardless of the environment . Provide an extensive framework of reference UIs and REST APIs. 
    • Supervisor Desktop Plus: Deliver training and skills to agents by actively monitoring metrics such as the number of calls in queues, campaign status, wait times, current agent state and more. Listen and silently coach employees during live calls and intervene if needed. 
    • Engagement Workflows: Manage customer experiences by routing calls to the right agent and serving them through the communication channel of customer preference.  
    • CRM Integrations: Get access to pre-built adapters for ServiceNow, Salesforce, Oracle, Microsoft and Zendesk to provide a single platform for organizations to manage and capture customer interactions. 
    • UC Integrations: Increase the chances of resolution in the first call through a consolidated directory where agents can view details of all subject matter experts and route the customer to the right person. Transfer calls that need contact center attention to the right group of agents. Send calls to UC users without any additional toll charges. 
    • APIs and SDKs: Allow customized and advanced integrations between the product and an organization’s proprietary applications through Cloud APIs. Use enterprise software with minimal coding, making configuration easy, implementing a breeze and immediate data access. 
  • AI and Automation: 
    • Artificial Intelligence: Deliver tangible business outcomes built from scratch so agents can continuously learn and improve so the organization’s AI can manage changes as the company deploys it more broadly. 
    • Intelligent Virtual Agent: Handle repetitive queries via intelligent bots so that agents can invest more time on complex matters and respond to customer queries faster. 
    • Agent Assist: Get access to call summaries and transcripts automatically to reduce after-call work. Explore coaching and knowledge base articles to offer a more personalized experience to customers while reducing call handle times. 
    • Workflow Automation: Connect the company’s Intelligent Cloud Contact Center with other systems to deliver excellent customer experiences by providing a detailed view of performance and data, aggregating information and automating cross-platform and sophisticated workflows. 
    • Reporting and Analytics: Get an accurate and complete picture of agent’s and contact center performance through custom reports, standard reports and real-time reports. Gain actionable insights and achieve strategic and operational goals. 
  • Employee Engagement: 
    • Workflow Optimization: Improve agent performance, customer satisfaction rates and workflow efficiency through real-time adherence, multi-channel evaluations, real-time desktop assistance and monitoring, automated scoring and evaluation, accurate multi-channel and multi-skill schedules and forecasts and intraday management. 
    • Workforce Management: Improve team workflows and agent productivity by tracking schedule adherence and motivating employees to stay focused. Align staffing plans with events and implement changes if adjustments are required. Extend agent self-service and contact center support features to mobile devices so they can connect with customers regardless of location. 
    • Quality Management: Deliver exceptional customer experience and help agents maintain quality through recording, monitoring, evaluation, coaching and calibration. 
    • Interactive Analysis: Deliver exceptional customer experiences with AI-driven analytics across text and voice interactions and target essential business outcomes such as customer retention and first contact resolution for improvement. Get quick answers to the most important questions with ad hoc analytics track trends, and analyze what triggers them. 
    • Gamification: Optimize call center operations by creating games that motivate agents. Reinforce agent behavior and encourage them with rewards and recognition to build positive habits.
  • Customer Engagement: Increase the chances of customer retention by delivering world-class support across all channels, including SMS, calls, messages, email, mobile, social media and video. Learn more about customers, purchase history and preferences during the call through automatic screen pop-ups to target them correctly. 
read more...
  • Power Dialer: Eliminate manual dialing and employ an efficient power dialer functionality. Automatically dial numbers from an already uploaded list, increasing productivity and saving time. 
  • Smart Switch: Choose from several telephone provider options before making a call. Get rid of connectivity issues and provide agents the freedom to choose the best-suited provider. 
  • Call Forwarding: Forward calls to desired numbers post office hours or skip a few numbers in the list without alerting callers. 
  • Global Connect: Gain insights about the best times to contact clients. Get information about dates, time zones and the validity of numbers in advance. Select appropriate numbers for better results. 
  • Call Transfer: Transfer calls quickly to another team member or a department without making clients wait or missing out on important calls. 
  • Call Conference: Join calls and collaborate with colleagues from anywhere in the world and get work done faster. Stay on the same page with clients and team members even while working remotely. 
  • Call Queueing: Keep callers engaged with customized messages while they’re on hold. Save money otherwise spent on hiring additional staff members to handle telephonic conversations. Queue calls one after the other and inform respondents of how much they’re supposed to wait. 
  • Call Barging: Listen to live calls and intervene to guide team members between conversations. Help resolve customer issues and increase customer satisfaction. 
  • Call Recording: Access and store call records to monitor team performance and improve productivity. Use recordings for employee training purposes. 
  • Voicemail: Make a good impression by greeting respondents with personalized messages. Provide a separate voicemail to every number, ensuring no calls go missed. 
  • Call Analytics: Track the team’s overall performance and identify areas for improvement. Get insights about missed calls, call analytics and each employee’s strengths and weaknesses. 
  • On Hold Music: Keep callers happy and occupied while transferring calls or putting them on hold. Use the feature to announce business operating hours, new offers and inform clients about products. 
  • Speech Analytics: Ensure 100% call coverage and keep an eye on essential interactions with clients. Get information regarding objections and comparisons. Gauge the critical aspects of a call within a few minutes. Access calls and easily record feedback. Conduct comparative analysis to keep a check on the team's performance. 
  • Voice Broadcasting: Amplify business results by uploading a list of contacts and then calling them all up with a broadcast message. Adjust settings to keep track of metrics and run campaigns at suitable times. 
read more...

Product Ranking

#4

among all
Call Center Software

#39

among all
Call Center Software

Find out who the leaders are

Analyst Rating Summary

86
86
78
89
70
88
98
79
Show More Show More
Dialers
Mobile Capabilities
Platform Capabilities
Voice Intelligence and Analytics
Workforce Management
Platform Capabilities
Dialers
Phone System
Calling Capabilities
Call Routing System

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

Five9
CallHippo
+ Add Product + Add Product
Calling Capabilities Call Routing System Collaboration Dialers Mobile Capabilities Phone System Voice Intelligence And Analytics Voicemail And Messaging Workforce Management 78 70 98 100 100 88 100 71 100 89 88 79 98 60 94 86 69 56 0 25 50 75 100
78%
0%
22%
87%
4%
9%
71%
0%
29%
88%
0%
12%
100%
0%
0%
71%
0%
29%
100%
0%
0%
100%
0%
0%
100%
0%
0%
60%
0%
40%
88%
0%
12%
94%
0%
6%
100%
0%
0%
88%
0%
12%
71%
0%
29%
71%
0%
29%
100%
0%
0%
50%
0%
50%

Analyst Ratings for Technical Requirements Customize This Data Customize This Data

100%
0%
0%
100%
0%
0%

User Sentiment Summary

Great User Sentiment 615 reviews
Great User Sentiment 734 reviews
81%
of users recommend this product

Five9 has a 'great' User Satisfaction Rating of 81% when considering 615 user reviews from 4 recognized software review sites.

84%
of users recommend this product

CallHippo has a 'great' User Satisfaction Rating of 84% when considering 734 user reviews from 4 recognized software review sites.

n/a
4.3 (14)
3.7 (185)
4.0 (89)
4.2 (373)
4.24 (375)
n/a
4.2 (256)
4.5 (15)
n/a
4.0 (42)
n/a

Awards

SelectHub research analysts have evaluated Five9 and concluded it earns best-in-class honors for Dialers and Workforce Management.

Dialers Award
Workforce Management Award

we're gathering data

Synopsis of User Ratings and Reviews

Easy to Use: According to 81% of users, the system is straightforward with robust and automated functionalities that make even complex tasks seamless.
Automation: The solution offers various automation features to improve teamwork workflows, according to 100% of reviewers.
Remote Access: Almost 100% of clients were delighted with the remote access capabilities of the solution.
Customer Support: According to 75% of customers, the solution offers proactive customer service.
User Interface: Approximately 60% of reviewers said the product offers an intuitive user interface managing complex applications effectively in a few clicks.
Show more
Seamless Integration: Effortlessly connect CallHippo with your existing CRM and other business tools, streamlining communication and enhancing productivity.
Advanced Call Management: Manage incoming and outgoing calls efficiently with features like call forwarding, call recording, and customizable IVR menus, ensuring seamless call handling.
International Presence: Expand your business globally with CallHippo's extensive international coverage, enabling you to connect with customers and partners worldwide.
Cost-Effective Pricing: Enjoy affordable pricing plans tailored to your business needs, allowing you to optimize communication costs without compromising quality.
Reliable and Secure: Trust CallHippo's robust infrastructure and advanced security measures to ensure uninterrupted communication and protect sensitive business data.
Show more
Deployment: According to 60% of users, product implementation is lengthy and time-consuming with too many steps.
Reporting: Reporting isn't easy to figure out without getting customer support, according to 67% of customers.
Call Features: Approximately 67% of reviewers weren’t satisfied with capabilities such as call transfer, call hold, caller ID and more. They said they didn’t run well and stopped working between the calls.
Salesforce Integrations: According to 60% of the clients, SalesForce integration is fundamental and does not get regular updates from the backend.
Show more
Limited Integrations: CallHippo's integration options are somewhat limited compared to other business phone systems, making it less convenient for businesses that rely on a wide range of software tools.
Inconsistent Call Quality: Some users have reported experiencing occasional call quality issues, such as dropped calls or poor audio quality, which can be frustrating during important business conversations.
Limited Customization Options: CallHippo offers a relatively basic set of customization options, which may not be sufficient for businesses that require a highly tailored phone system to meet their specific needs.
Pricing Concerns: While CallHippo's pricing is generally competitive, some users have expressed concerns about the cost of certain features or add-ons, which can add up over time.
Customer Support Issues: A few users have reported experiencing delays or difficulties in getting support from CallHippo's customer service team, which can be frustrating when technical issues arise.
Show more

The product offers a seamless customer service experience with prompt query and issue resolution. Support people are always willing to help and solve complex and lengthy issues with total productivity and efficiency. With the ongoing pandemic, businesses can let their employees work from home with the same productivity and little or no extra effort. However, the implementation process is cumbersome and takes a long time or users run into issues during deployment. Some features such as call hold, caller ID, call transfer and others aren’t up to the mark and hinder the calling process significantly. Overall, the product is an ideal choice for small and medium businesses. But be sure to demo extensively before buying!

Show more

CallHippo users appreciate its user-friendly interface, which makes it easy to set up and use. They also praise its call quality, which is clear and reliable. Additionally, CallHippo offers a wide range of features, including call recording, call forwarding, and voicemail, which are essential for businesses of all sizes. Compared to similar products, CallHippo is considered to be a good value for the price. It offers a comprehensive set of features at a competitive price point. Additionally, CallHippo's customer support is responsive and helpful, which is important for businesses that need assistance with setup or troubleshooting. One of the differentiating factors of CallHippo is its focus on international calling. It offers a wide range of international calling plans, which can be important for businesses that have customers or employees in other countries. Additionally, CallHippo's international calling rates are competitive, which can save businesses money on their phone bills. CallHippo is most suited for small businesses that need a reliable and affordable business phone system. It is also a good option for businesses that have international calling needs. CallHippo's user-friendly interface, comprehensive set of features, and competitive pricing make it a good value for the price.

Show more

Screenshots

Top Alternatives in Call Center Software

Amazon Connect
Avaya
Bright Pattern
CallHippo
Cisco Contact Center
CXone
Dialpad Contact Center
Genesys Cloud CX
RingCentral Contact Center
Salesforce Service Cloud
TalkDesk
Vonage Contact Center
Zendesk Talk

Related Categories

Auto Dialer Software
Automatic Call Distribution Software
Call Center Scripting Software
Call Center Software for Small Businesses
Call Center Workforce Management Software
Call Monitoring Software
Call Recording Software
Computer Telephony Integration Software
IVR Systems
Mobile Workforce Scheduling Software
Predictive Dialer Software
Workforce Management Software
Show more
Auto Attendant Systems
Automatic Call Distribution Software
Business Phone Service Providers
Business Phone Systems
Call Center Scripting Software
Call Center Software for Small Businesses
Call Monitoring Software
Call Tracking Software
Cloud PBX
Cloud Phone Systems
Computer Telephony Integration Software
Conference Call Services
Conference Calling Software
PBX Phone Systems
Screen Sharing Software
SIP Clients
SIP Trunk Providers
Small Business Phone Systems
Virtual Phone Systems
VoIP Phone Service Providers
VoIP Phone Systems
VoIP Softphones
VoIP Software
Show more

Head-to-Head Comparison

Five9 VS Amazon Connect
Five9 VS Avaya
Five9 VS Bright Pattern
Five9 VS CXone
Five9 VS CallHippo
Five9 VS Cisco Contact Center
Five9 VS Dialpad Contact Center
Five9 VS Genesys Cloud CX
Five9 VS RingCentral Contact Center
Five9 VS Salesforce Service Cloud

WE DISTILL IT INTO REAL REQUIREMENTS, COMPARISON REPORTS, PRICE GUIDES and more...

SelectHub Products Reporting and Analytics
Build Your Requirements
SelectHub Products Cost and Pricing Guide
Get Your Free Comparison Report
Compare products
Comparison Report
Just drag this link to the bookmark bar.
?
    Table settings