Home > Call Center Software > PhoneBurner > PhoneBurner vs ReadyMode

PhoneBurner vs ReadyMode

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Our analysts compared PhoneBurner vs ReadyMode based on data from our 400+ point analysis of Call Center Software, user reviews and our own crowdsourced data from our free software selection platform.

Overview Pricing Benefits & Features User Ratings Analyst Summary Screenshots
PhoneBurner Software Tool
SelectHub Award Winner
ReadyMode Software Tool
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Product Basics

PhoneBurner is a dialing tool that helps sales teams make calls, connect with customers and close deals. It's easy to get started and add new users, whether you’re in-office or working remotely. Mediating calls through the platform means fewer audio problems, so you can focus more on making sales.

Standout features include power dialer for fast calling and smart lead distribution for efficient teamwork. Many users love the responsive customer support, though some have reported a few issues with specific CRM integrations. You can choose from Standard, Premium and Professional plans, each with different features and prices to fit your needs.

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Readymode (formerly branded as Xencall) is a browser-based contact center solution with a predictive dialer for CRM and VoIP. It enables users to close more deals, maximize sales and increase agent productivity.

Customizable dialing speeds, personalized customer data, and built-in security and compliance features help businesses connect with more leads and build lasting client relationships.

According to user reviews, it offers an intuitive interface, customizable features and an easily scalable platform. For pricing information, you can schedule a call with the sales team.

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$149/User, Monthly
Free Trial is available →
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Tailored to your specific needs
$150/License, Monthly
Free Trial is available →
Get a free price quote
Tailored to your specific needs
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Windows
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Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Automate Repetitive Tasks: Automate essential functions like dialing numbers, jotting down notes, leaving pre-recorded voicemails, sending post-call messages and more to save time and streamline workflows. The LeadStream feature lets admins intelligently and automatically distribute leads to sales reps.
  • Reach More Customers Interactions: Expand your customer base with power dialing and intelligent call routing features. More conversations mean more opportunities to showcase your product or service and convert leads into loyal customers.
  • Track Performance Regularly: Leverage analytical tools to get a clear picture of your sales performance. Monitor call metrics, identify successful strategies and pinpoint areas for improvement.
  • Stay Organized and Boost Productivity: Manage contacts, call notes and history, and tag, sort and categorize leads for targeted outreach with a built-in CRM. Use SmartSender to track email interactions for timely and effective follow-ups.
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  • Customize Features: Access custom features that can fit diverse organizational needs. Create a personalized lead profile with different form fields and organize them using call dispositions and queues. Generate customized agent statuses to show sales representatives’ availability.
  • Provide Blended Support: Offer blended channels featuring unlimited outbound and inbound calling. Take advantage of inbound call functionality, including customizable IVRS, call forwarding, call queuing and voicemail management. Get the freedom to record calls, prioritize inbound queues and select the correct configuration to strategically and effectively distribute calls and voicemails to agents.
  • Speed Up Services: Direct calls to the most suitable agent based on skillset and availability to reduce wait times. Use predictive dialing tools to optimize dialing speed to match your team's capacity. Higher answer rates and fewer abandons mean your reps spend more time talking and closing deals.
  • Ensure Compliant Sales Calls: Reduce risks with built-in features like native integrations for compliance, robust firewall security to block unauthorized access and call recording for improved agent performance.
  • Increase Conversions: Prioritize dialing lists by matching agent skill levels to lead importance and connect high-value leads with the most qualified agents.
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  • Power Dialer: Connect your phone or VOIP to the platform to streamline tasks like emails and voicemails. Reach up to 80 contacts an hour with flexible dialing modes.
  • Smart Search: Filter and save your searches, and keep them updated as your needs change.
  • Remote Dialing: Call prospects from anywhere using a local area code. Connect faster with call logging, one-click voicemails and automated follow-ups. Manage remote teams, simplify onboarding and coordinate from a central dashboard.
  • Virtual Phone Service: Get local, cloud-based numbers with features to improve outreach and simplify incoming calls. Forward calls, answer them online and quickly return missed calls.
  • CRM: Organize your campaigns and contacts with automatic storage for call history, texts, documents and recordings. Send personalized messages instantly with templates.
    • Smart Email Tracking: Track email opens, clicks and document views to time your follow-ups perfectly. Enjoy reliable connections and minimal downtime.
    • Lead Filtering: Find the right contacts by searching based on call results, tags, location and custom fields. Create saved searches that automatically update your call list with the best leads.
    • Lead Distribution: Make sure the right reps get the right leads with customizable rules. Improve team collaboration, get more opportunities and close more deals. Create shared lead pools and reward your top performers.
    • Performance Tracking: See your team's progress and productivity with real-time leaderboards and analytics.
    • Integrations: Connect with your existing CRM tools, including Salesforce, HubSpot and Zoho, as well as over 100 other applications.
  • Local ID: Display a local number that matches your customers' locations to increase connections by up to 56%.
  • Workflow Automation: Streamline your work with pre-recorded voicemails and automatic next-call dialing. Send personalized emails based on conversations and distribute leads efficiently. Leave notes, set statuses and organize your prospects.
  • Reporting: Generate and analyze reports to understand rep performance, monitor activities and measure team success. Make informed decisions with call tracking, leaderboards and recordings.
  • Text Messaging: Send texts right from the dialer after calls or emails. View conversations, get real-time alerts and access messages in an organized inbox.
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  • Agent and Dial-list Prioritization: Mark preferences for call lists on queues and agents based on lead importance and skill level. 
  • Agent Callback Calendar: Enhance team productivity with customized callback calendars and agent folders that can easily sync with Google Calendar. 
  • Appointment Calendars: Share appointment queue calendars with users to book appointments easily.
  • Automated Tasks: Prioritize email reports and dialing lists automatically to administrators on a recurring schedule. 
  • Blended Inbound and Outbound Calls: Boost team efficiency and customer satisfaction rates with fully blended, unrestricted outbound and inbound calling channels for a smooth workflow.
  • Call Recording: Record calls automatically for compliance, quality assurance and agent training.
  • Caller-ID Proximity Matching: Get phone numbers that display area codes in proximity to preexisting leads to reduce unattended call rates. 
  • Conference Calling: Access pre-configured conference platforms to multiple calling parties internally and externally. 
  • Built-in CRM: Manage leads and customers effectively via an all-in-one inherent CRM that requires no downloads and integrations. 
  • Custom Agent Statuses: Create custom statuses for agents to generate agent reports and dynamic variables. Enable supervisors to know how long the agent worked, the number of calls they could make and customer sentiments after each call.
  • Custom Profile Field: Customize customer profiles using form fields, export or import data, or target them with a dialer.
  • Dialer Speed Configuration: Adjust the speed of the dialer according to specifications and dial various channels in the background. 
  • Do-Not-Call Lists: Import, filter, export and edit DNC lists with custom filtering for detailed telemarketing compliance. 
  • Dynamic Scripts: Create sales scripts for representatives with lead data embedded within every script. These scripts help agents have personalized, engaging and productive conversations with customers.
  • Firewall Security: Restrict agents from signing in from all insecure locations to eliminate the risks of a data breach. 
  • Inbound-Queue Strategy: Intercept inbound calls from previously connected customers to maintain sales relationships.
  • Inbound-queue Strategy: Prioritize inbound queues and choose a ring configuration to distribute calls to agents. Transfer voicemail to agents from voicemail boxed and trigger email via inbound-queue voicemail. 
  • Instant Messaging: Connect with selected customers with the help of custom criteria that include lead status, lead data and more.
  • Lead Targeting: Connect with selected customers with the help of custom criteria that includes lead status, lead data and more. 
  • Live Floor Monitoring: Monitor all sales representatives in real time from a single screen with the ability to whisper, listen or barge in on a call. 
  • Reporting and Analytics: Analyze an agent’s performance and productivity on a customized dashboard through a matrix that includes customer sentiments, call duration, campaigns, and more.
  • Built-in VoIP and Web Phone: Connect with customers globally without logging in to workstations through mobile phones. 
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Product Ranking

#16

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#26

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User Sentiment Summary

Excellent User Sentiment 421 reviews
Good User Sentiment 39 reviews
95%
of users recommend this product

PhoneBurner has a 'excellent' User Satisfaction Rating of 95% when considering 421 user reviews from 4 recognized software review sites.

78%
of users recommend this product

ReadyMode has a 'good' User Satisfaction Rating of 78% when considering 39 user reviews from 4 recognized software review sites.

5.0 (16)
2.25 (1)
4.7 (210)
3.5 (4)
n/a
3.89 (18)
4.8 (173)
4.1 (16)
4.6 (22)
n/a

Awards

PhoneBurner stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

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Synopsis of User Ratings and Reviews

Boost Productivity: Automate tasks, simplify workflows and help your team get more work done.
Save Money: Cut costs on equipment, installation and other expenses that come with traditional phone systems.
Reach Customers Everywhere: Connect with customers on the phone, email, live chat and social media, all from one platform.
Track Your Success: See how your team is performing and improve your customer support with easy-to-use reports and insights.
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Improved Efficiency: Automate tasks such as call routing, queuing and reporting to increase productivity and efficiency among agents.
Enhanced Customer Service: Help agents provide personalized and efficient customer service with features like call recording, CRM integration and intelligent routing.
Advanced Insights: Track key metrics such as call volume, wait times and agent performance to make data-driven business decisions.
Better Compliance: Use built-in compliance features to remain compliant with industry regulations.
Easy Customizations: Customize the software to meet industry-specific needs and workflows.
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Setup Needs: Getting started requires setting up computers, software and networks.
Team Effort: You'll need to hire and train staff to run your call center, which can take time and money, especially for smaller businesses.
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High Costs: Upfront costs are associated with purchasing and implementing the software, and ongoing subscription and licensing.
Integration Challenges: Integration with existing systems and workflows can be challenging, especially if the software is incompatible with other business tools.
Security Concerns: Storing sensitive customer data in the cloud raises security concerns, and software providers must have advanced security measures to protect customer information.
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PhoneBurner is an easy-to-use customer support software that encourages smooth workflows across departments. Many users appreciate its help desk service. The product relies on automation, allowing agents to speed up work and become more productive and efficient. While most of the users love its remote access functionalities, some are hesitant to buy it because of the lack of workflow-enhancing features such as Text-to-Speech, Queue Management and more. Although some customers aren’t satisfied with the user interface and integration capabilities but Phone Burner works well for small- and medium-sized businesses."

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Readymode offers an advanced suite of call center capabilities, including a predictive dialer, built-in CRM, lead management and data reporting. Its hybrid cloud architecture leverages the power of AWS and CloudFlare to deliver top-tier security, and ensure efficient and secure calling.Users praise Readymode's smooth interface and interactive features, making it suitable for teams with varying technical skill levels. The software is adaptable to growing business needs, and easily accommodates an increasing number of agents and call volumes.Some users note that its reporting features need more detail and customization. A few reviews mention occasional issues with responsiveness and resolution times from the customer support team.All things considered, Readymode is an excellent choice for businesses looking to increase sales, build stronger customer relationships and manage risk effectively.

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