Our analysts compared ReadyMode vs Bright Pattern based on data from our 400+ point analysis of Call Center Software, user reviews and our own crowdsourced data from our free software selection platform.
Analyst Rating
User Sentiment
Readymode (formerly branded as Xencall) is a browser-based contact center solution with a predictive dialer for CRM and VoIP. It enables users to close more deals, maximize sales and increase agent productivity.
Customizable dialing speeds, personalized customer data, and built-in security and compliance features help businesses connect with more leads and build lasting client relationships.
According to user reviews, it offers an intuitive interface, customizable features and an easily scalable platform. For pricing information, you can schedule a call with the sales team.
Key features include omnichannel routing, real-time analytics, customizable dashboards, and advanced reporting capabilities. It integrates with various CRM and business systems, allowing for seamless data sharing and streamlined workflows. Compared to similar products, Bright Pattern stands out with its user-friendly interface, robust functionality, and scalability to meet growing business needs.
Pricing is based on a per-agent, per-month subscription model, with flexible options to accommodate different business sizes and requirements. Bright Pattern's comprehensive offering and competitive pricing make it a valuable investment for businesses seeking to elevate their call center operations.
among all Call Center Software
ReadyMode has a 'good' User Satisfaction Rating of 78% when considering 39 user reviews from 4 recognized software review sites.
Bright Pattern has a 'excellent' User Satisfaction Rating of 92% when considering 251 user reviews from 4 recognized software review sites.
SelectHub research analysts have evaluated Bright Pattern and concluded it earns best-in-class honors for Voicemail and Messaging. Bright Pattern stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.
Readymode offers an advanced suite of call center capabilities, including a predictive dialer, built-in CRM, lead management and data reporting. Its hybrid cloud architecture leverages the power of AWS and CloudFlare to deliver top-tier security, and ensure efficient and secure calling.Users praise Readymode's smooth interface and interactive features, making it suitable for teams with varying technical skill levels. The software is adaptable to growing business needs, and easily accommodates an increasing number of agents and call volumes.Some users note that its reporting features need more detail and customization. A few reviews mention occasional issues with responsiveness and resolution times from the customer support team.All things considered, Readymode is an excellent choice for businesses looking to increase sales, build stronger customer relationships and manage risk effectively.
Bright Pattern has garnered positive feedback for its user-friendly interface and robust omnichannel capabilities, making it a strong contender in the contact center software market. Users appreciate the platform's intuitive design, which simplifies agent onboarding and daily operations. The ability to manage interactions across various channels, including voice, email, chat, and social media, within a unified interface streamlines workflows and enhances agent efficiency. Reviewers frequently highlight the platform's flexibility and customization options, allowing businesses to tailor the software to their specific needs and workflows. This adaptability is particularly beneficial for organizations with unique requirements or complex customer journeys. While Bright Pattern receives praise for its ease of use and comprehensive features, some users note that its reporting and analytics capabilities could be more robust. Compared to competitors like Genesys and Five9, Bright Pattern's reporting tools may lack the depth and granularity required for in-depth performance analysis and data-driven decision-making. Additionally, while the platform offers a wide range of integrations, some users mention that the process of setting up and configuring these integrations can be complex and may require technical expertise. Despite these drawbacks, Bright Pattern's strengths in user experience and omnichannel functionality make it a compelling option for businesses seeking a reliable and adaptable contact center solution. The platform is particularly well-suited for mid-sized organizations and enterprises with diverse communication channels and a focus on delivering exceptional customer experiences.
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