Our analysts compared UJET vs RingCentral Contact Center based on data from our 400+ point analysis of Call Center Software, user reviews and our own crowdsourced data from our free software selection platform.
Analyst Rating
User Sentiment
UJET is a cloud-based software designed to streamline customer service operations, making it an ideal solution for businesses looking to enhance their call center capabilities. It is particularly suited for organizations that prioritize customer satisfaction and efficiency, as it offers a suite of tools aimed at improving the quality and responsiveness of customer support. Among its key benefits are the ability to integrate with existing business systems, providing a seamless experience for both agents and customers, and its scalability, which allows businesses of all sizes to tailor the service to their needs. UJET's popular features include real-time interactions, intelligent routing, and comprehensive analytics, which help in making informed decisions and improving service quality. When compared to similar products, users often highlight UJET's user-friendly interface and the effectiveness of its customer support features. Pricing considerations vary, typically based on the volume of interactions and the specific features required, with payment options usually structured on a subscription basis.
among all Call Center Software
UJET has a 'excellent' User Satisfaction Rating of 93% when considering 745 user reviews from 3 recognized software review sites.
RingCentral Contact Center has a 'great' User Satisfaction Rating of 83% when considering 184 user reviews from 2 recognized software review sites.
UJET stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.
SelectHub research analysts have evaluated RingCentral Contact Center and concluded it deserves the award for the Best Overall Call Center Software available today and earns best-in-class honors for Calling Capabilities, Collaboration, Phone System and Voicemail and Messaging.
User reviews from the past year suggest UJET is a powerful tool, but it's not without its drawbacks. Users praise its modern, clean interface and robust feature set, particularly highlighting its strong CRM integrations and comprehensive reporting capabilities. For example, users rave about how UJET's seamless integration with Salesforce allows agents to access customer information directly within the platform, streamlining workflows and boosting efficiency. However, some users have reported occasional glitches and stability issues, particularly with the mobile app. Others find the pricing structure complex and potentially expensive for smaller businesses. Overall, UJET seems best suited for medium to large enterprises with complex customer service needs who value a modern, feature-rich platform and are willing to invest in a premium solution. Smaller businesses or those with simpler requirements might find UJET's complexity and cost outweigh its benefits.
RingCentral Contact Center is a cloud-based call center software that has received positive user reviews in the past year. Users appreciate its ease of use, scalability, and integration with other business applications. They also find it to be a cost-effective solution compared to on-premises call center systems. One of the key strengths of RingCentral Contact Center is its omnichannel capabilities. It allows businesses to manage all customer interactions from a single platform, regardless of the channel used (phone, email, chat, social media). This provides a seamless experience for customers and helps businesses to resolve issues more quickly and efficiently. Another advantage of RingCentral Contact Center is its reporting and analytics capabilities. It provides businesses with detailed insights into their call center performance, which can be used to identify areas for improvement. This data can also be used to create custom reports that can be shared with stakeholders. Overall, RingCentral Contact Center is a well-rounded call center software that is suitable for businesses of all sizes. It is easy to use, scalable, and cost-effective. Its omnichannel capabilities and reporting and analytics features make it a valuable tool for businesses that want to improve their customer service.
WE DISTILL IT INTO REAL REQUIREMENTS, COMPARISON REPORTS, PRICE GUIDES and more...