Categories   >   Cloud PBX
Last Reviewed: November 22nd, 2024

Best Cloud PBX Of 2024

What are Cloud PBX?

Cloud PBX (Private Branch Exchange) is essentially a virtual telephony system that allows businesses to securely route calls over the internet, eliminating the need for cost-heavy traditional phone line setups. With a rise in remote working trends, Cloud PBX solves the conundrum of maintaining seamless communications without geographical constrictions. Salient features of Cloud PBX include call directing, recording, voicemail, and conferencing. Expect to see advancements like AI-driven analytics and voice-assisted functionalities in the horizon. Particularly, businesses with a distributed workforce, such as tech companies, consulting and logistics firms, will find Cloud PBX notably advantageous. However, reliability and quality are contingent on robust internet connectivity which can be a limitation. To summarize, Cloud PBX is a critical tool providing modern businesses with scalable, flexible telephony that helps drive efficiency and reduce expenditure. Its compelling value proposition? Cloud-powered communication without geographical boundaries or heavy hardware investments.

What Are The Key Benefits of Cloud PBX?

  • Cost-Effective Communication
  • Seamless Remote Work Facilitation
  • Scalability as per Needs
  • No Physical Infrastructure Required
  • Easy Upgrades and Maintenance
  • Location-Independent Communication
  • Improved Customer Interaction
  • Integration with Other Systems
  • Advanced Features Adoption
  • Reliable Disaster Recovery
Read more

Overall

Based on the latest available data collected by SelectHub for 51 solutions, we determined the following solutions are the best Cloud PBX overall:

Zoom
Zoom
Start Price
$13.32
Per User, Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
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Why We Picked Zoom

Zoom is a popular web conferencing tool for online learning, training and collaboration at educational institutions, enterprises and government agencies. About 79% of the users who review the platform say it’s user-friendly, and novices can use it with minimal effort. Around 66% of the users who mention functionality appreciate the in-meeting audio and video quality.
Team members can interact via whiteboarding, screen-sharing, annotation and commenting, though some users feel the chat interface can be improved. Local recording is available with both the free and paid versions, though quite a few users say recordings are storage-intensive, and the vendor doesn’t offer compression.
On the flip side, around 73% of the users who mention pricing say it can be cost-prohibitive for smaller organizations, especially since webinars are available only for Pro and above accounts. Though the vendor offers unlimited meetings, approximately 36.6% of these users feel the 40-minute meeting time limit with the free version is restrictive. Of the users who review its performance, 57% say it lags on low bandwidth, with poor audio and video quality.
Around 67% of the users who mention security say the vendor should provide additional safeguards to ensure secure meetings.
To summarize, Zoom is a popular software for enterprises and education providers to connect remotely distributed teams, co-workers and clients. Though only paid subscriptions provide the high-end features, its free version can adequately support smaller organizations, with a user limit of 100 persons.

Pros & Cons

  • Ease of use: Approximately 79% of the users who mention ease of using the platform say it’s intuitive and user-friendly.
  • Functionality: Around 64% of the users who review functionality say the platform has a rich feature set to enable seamless video conferences and meetings.
  • Pricing: Around 73% of the users who review its cost say it can be expensive for small organizations.
  • Security: Reviewing security, approximately 67% of users say the vendor should offer better safety and privacy features.
  • Performance: About 64% of the users who mention the software’s performance say it’s resource-intensive.

Key Features

  • Business Calling: Make and attend 1:1 and conference phone calls, participate in video meetings and send chat messages. Switch from phone calls to video meetings with one click — no need for a separate conference bridge. 
    • Call Management: Ensure every call is answered with auto-attendants and skills-based intelligent call routing. Listen to recorded phone calls or view text transcriptions through a PC, desk phone or mobile device. 
    • Administration Portal: Provision and manage users, and view call quality and usage reports from its central admin portal. 
    • Global Availability: Provides local telephone service across more than 40 countries. Seamlessly port current business numbers and use existing cell phone service providers in any country. 
  • Video Conferencing: Schedule and attend webinars and 1:1 or group meetings, internally or with clients, with Google, iCal and Microsoft calendar syncing. Join meetings across other conferencing room providers with compatible hardware that includes speakers, headphones, cameras, microphones and monitors. 
    • Collaboration: Start and/or schedule a meeting with a personal meeting ID that stays the same always. Co-annotate on shared screens and whiteboards, share files in-meeting, message others, and create and join breakout rooms for focused collaboration. 
    • Meeting Recordings: Record and store meetings locally, and share these recordings with others through Google Drive, Dropbox and other file storage services. Allow or restrict access to recordings by participants through in-meeting admin controls. Direct recordings to the cloud are available with paid plans. 
    • Permissions: Set up role-based and in-meeting permissions, such as enable/disable screen sharing by participants, using chat and mute/unmute settings. 
  • Dashboards: Monitor data on overall usage for meetings, Zoom Rooms, webinars, instant messaging and Zoom Phone, all from a single, unified interface. 
    • Meetings: Get a bird’s-eye view of meeting metrics, such as top locations of participants, year-to-date trends and devices used, in the form of bar charts, pie charts, line graphs and more. View information for meetings and Zoom Rooms, live and past, to a high level of granularity. 
    • Zoom Phones: Get metrics on Mean Opinion Score (MOS) scores and view call logs, voice codecs, ISP and network details, all on one screen. Monitor call health with hardware and OS versions listed for each call in a tabular format. 
  • Reporting: Get reports on registrations, attendees, Q&A, performance and participation details for meetings and webinars. Administrators can view more detailed usage and user activity reports. 
  • Integrations: Ensure seamless workflows from within proprietary applications through its integrations with Microsoft Office 365, Google Suite, Salesforce and Slack. 
  • Mobile App: Join meetings from anywhere with its native mobile app for Android and iOS, with a live screen sharing option. Attend conference calls and video meetings while on the move through its Safe Driving Mode, compatible with Apple CarPlay. 
  • APIs: Host new meetings, add and remove users, view dashboards and reports on usage through its wide range of REST-based APIs. Seamlessly handles large API response payloads through pagination. Test API endpoints with testing tool widgets from within the API Reference Docs. 
  • App Marketplace: Build chatbots and apps to connect to dashboards for meeting metrics, conduct webinars and manage connected user accounts from within proprietary applications. 
Google Meet
Google Meet
Start Price
$6
Per User, Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Why We Picked Google Meet

Google Meet seems to be a crowd-pleaser, especially for folks already plugged into the Google ecosystem. Users rave about its seamless integration with other Google Workspace tools like Docs, Sheets, and Calendar, making it a breeze to schedule meetings, share documents, and collaborate in real-time. The interface is clean and intuitive, even for non-techies, which is a major plus. Google Meet also gets kudos for its top-notch video and audio quality, ensuring smooth and clear communication. Plus, it doesn't hurt that it's included with Google Workspace, making it a cost-effective option for businesses.

However, no software is perfect. Some users find Google Meet's feature set a bit basic compared to rivals like Zoom or Microsoft Teams. For instance, it lacks some advanced features like breakout rooms and virtual backgrounds, which can be bummers for larger meetings or those who want to spice things up. Additionally, while Google Meet's security is generally solid, some users have raised concerns about data privacy, especially in light of Google's data collection practices. So, if you're super privacy-conscious, you might want to think twice.

All in all, Google Meet is a reliable and user-friendly video conferencing tool that's perfect for businesses and individuals who value simplicity and integration with Google Workspace. It's a solid choice for everyday meetings, but if you need bells and whistles or have strict privacy concerns, you might want to explore other options. Just remember, the tech landscape changes quickly, so it's always a good idea to check for the latest updates and features before making a decision.

Pros & Cons

  • Seamless Integration with Google Workspace: Google Meet is tightly integrated with Google Calendar and Gmail, making scheduling and joining meetings effortless. This integration streamlines workflows and enhances productivity for businesses that rely on Google Workspace.
  • High-Quality Video and Audio: Google Meet delivers reliable video and audio quality, ensuring clear and uninterrupted communication during virtual meetings. This is crucial for maintaining professionalism and engagement in business settings.
  • Robust Security Features: Google Meet prioritizes security with features like data encryption and meeting access controls. These measures protect sensitive business information and ensure the privacy of virtual meetings.
  • Limited Functionality for Phone Calls: Google Meet's primary function is video conferencing, so its features for phone calls are limited. Users have expressed frustration with the lack of call recording, voicemail transcription, and other essential phone features.
  • Integrations and Compatibility: Integrating Google Meet with non-Google applications and CRMs can be challenging, limiting its compatibility with existing business workflows. This can hinder productivity and create additional steps for users.
  • Call Quality Issues: Users have reported experiencing dropped calls, audio lag, and poor video quality, particularly in areas with unstable internet connections. These issues can disrupt important business conversations and create a negative impression.

Key Features

  • Safety First: Safely communicate amongst peers and colleagues without fear of data breaches or hijacking. Meets IETF security requirements for Datagram Transport Layer Security (DTLS) and Secure Real-time Transport Protocol (SRTP). Includes anti-abuse capabilities and multiple two-step authentication options. 
  • Unlimited Meetings: Host and join free audio and video conferencing meetings anytime, anywhere for an unlimited amount of times. Available for free for up to 100 participants in a single meeting. 
  • Accessibility: Access from any device including browsers, iOS and Android with no download required. Easily invite participants to meetings via link or email address. 
  • Live Captioning: Follow along in real time with captioning generated by Google’s speech recognition technology. Meeting attendees can translate captions into their preferred languages. 
  • Screen Sharing: Collaborate on documents, share presentations and give step-by-step instructions to meeting participants using screen share, which allows anyone to present their entire screen or application window. 
  • Preview Screen: View video, adjust audio and see a list of who has already joined a meeting before entering. 
  • User Controls: Meeting hosts can mute, pin, remove participants and more using the advanced controls for meetings. 
  • Messaging: Chat with other participants through live messaging during meetings. Send files and links, as well as text. 
  • Integrations: Join meetings directly from Google Calendar or Gmail. Integrates with Microsoft Outlook, Slack and more for additional accessibility. 
  • Plan Options: Choose between a free plan, Google Workspace Essentials, and Google Workspace Enterprise. Paid plans increase the maximum number of participants allowed in a single meeting space, the amount of time allowed for a meeting and more. 
  • Google Workspace Suites: Comes as part of Google Workplace suites for education, healthcare and nonprofit organizations. Increase productivity, communication and collaboration with email, chat and video conferencing in an easily accessible workspace. 
Doodle
Doodle
Start Price
$6.96
Per User, Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Why We Picked Doodle

Doodle has garnered significant praise for its user-friendly interface and intuitive design, making it a breeze to schedule meetings and appointments. Users particularly appreciate the platform's flexibility, allowing them to create polls with various options for dates, times, locations, and even custom questions to gather additional information. The ability to integrate with popular calendar applications like Google Calendar and Outlook further streamlines the scheduling process, eliminating the need for back-and-forth emails or phone calls. Additionally, Doodle's mobile app ensures that users can manage their schedules and respond to polls on the go, providing a seamless experience across devices.

However, some users have noted that the free version of Doodle comes with limitations, such as advertisements and restricted editing functionality. While the paid versions offer more features and customization options, the pricing structure may not be suitable for all businesses, particularly smaller ones or those with limited budgets. Additionally, while Doodle excels at scheduling meetings and appointments, it may not be as comprehensive as some other employee scheduling software options that offer features like time tracking, payroll integration, and shift management.

Overall, Doodle appears to be an excellent choice for businesses and teams of all sizes who primarily need a simple and efficient way to schedule meetings and appointments. Its ease of use, flexibility, and integration capabilities make it a valuable tool for streamlining communication and improving productivity. However, businesses with more complex scheduling needs or those seeking a free solution may want to explore alternative options that offer a broader range of features.

Pros & Cons

  • Usability: According to 100% of users who reviewed this pro, the software is easy to use, straightforward and simple for both senders and responders.
  • Polling Functionality: About 83% of users who mentioned this pro said the polls make meeting coordination easier, help participants to find common times and streamline scheduling for those who are busy.
  • Scheduling Meetings: Regarding this feature, approximately 97% of users said scheduling is easier, saves time and is more efficient with the software.
  • Ads: According to 100% of users who reviewed this con, advertisements are distracting, sometimes embedded in the middle of the webpage and the free version has tons of them.
  • Edit Functionality: Regarding this feature, 100% of users said that it requires enhancement, needs improvement and has a few glitches.

Key Features

  • Group Meetings: Auto-identify time zones of customers or team members to get rid of confusion. Select meeting dates and send out proposed meeting times. Increase group coordination and reduce the amount of time wasted on group email chains. 
  • Scheduling: Track schedule changes without having to constantly chase team members for updates. Set reminders on auto-send and broadcast updates to guests from the dashboard. Create a calendar and share it with others, allowing them to book meetings and check availability. 
  • Enhanced Customization: Customize SLAs, access premium support and training, manage meetings inside the Slack workspace, and add a company logo or brand. 
  • Bookable Calendar: Allow potential customers to request meetings. Adjust settings for different types of business appointments. Increase the volume of appointments and meetings, streamlining the pace of projects and raking in more revenue. 
  • Security and Privacy: Guarantee privacy by not saving personal data like calendars, events and availability in the database. Enjoy security with Cloudflare for an added layer of DDoS (distributed denial-of-service) protection. 
  • Automation Calendar Tools: Work with calendar tools to find meeting times quickly and efficiently. Book appointments or meetings and automatically add them to everyone’s calendars. Avoid any confusion from double-booked meetings. 
  • Interview Management: Schedule multiple interviews with candidates in two quick steps. Decide on potential candidates by scheduling a meeting within seconds. Vote for convenient time slots to hold a meeting, ensuring everyone is free at a particular time and has an equal say. Cut down on paperwork and ease up workflows by using automating processes. 
  • Integration: Make workflows seamless and efficient by integrating with Zoom, Microsoft Outlook, Zapier and others. 
  • Custom Reminders: Ensure no members forget to attend or respond to meeting notifications or requests by sending customized reminder messages. 
  • Conferencing Integrations: Automatically add links to meeting invites and update existing links. Integrate individuals’ calendars for clients or team members to view and decide on suitable meeting times. Use Zapier to add thousands of apps without the hassle of coding. 
Microsoft Teams
Microsoft Teams
Start Price
$4
Per User, Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Why We Picked Microsoft Teams

Microsoft Teams is a chat-based platform that offers online meetings, document sharing, screen recording and chat and allows businesses to communicate effectively.

According to users who have tried this product, their alerts and notifications lack consistency. Slow speed and performance is another con witnessed by users. Most users appreciate user-friendliness. Screen sharing is another worthy function. In short, businesses scouting for a communication tool that is easy to learn can give it a try.

Pros & Cons

  • User-Friendly: The interface is easy to use and there is not much training required to navigate through the system, according to 84% of users.
  • Chat: According to 70% of users who reviewed this pro, the chat functionality is simple, it’s possible to view all chats simultaneously and the history remains forever.
  • Screen Sharing: About 79% of users who mentioned this pro said screen sharing functionality is quick to set up and works without lags.
  • File Sharing: Regarding this feature, approximately 75% of users said that it’s easy to share files during calls and various document sharing options are available.
  • Alerts/Notifications: Lack of reminders for meetings and inconsistent notifications, according to 70% of users who mentioned this aspect.
  • Speed And Performance: According to 69% of users who reviewed this con, the start time and overall speed is slow, there are sudden crashes, and the computer performance suffers.

Key Features

  • Secure Virtual Meetings: Send an invite to video chat with anyone, at any time simply by sending a link to an active email address, member or not. Collaborate in real time with up to 250 people in a single meeting space. 
  • Screen Recording: Record meetings in the cloud and share them with members later. 
  • Messenger: Send chats before, after and during meetings directly to one person or create group chats to keep multiple people in the loop. Send gifs, emojis and stickers to personalize messages. 
  • File Sharing: Access, share, edit, and co-author files and folders in real time securely from SharePoint, OneDrive and computers. Decide who has access to which files by granting permissions to specific groups, channels or individuals. 
  • Interactive Webinars: Connect with customers by hosting live events and webinars. Simply create a new marketing event, fill out details of the meeting and select attendees who will receive a link to the event. Use customer journey features to track attendees, utilizing the available information and continue to track customer interactions. 
  • Custom Backgrounds: Eliminate the need to hide background distractions by choosing from a myriad of screens to project while on a video call. 
Webex
Webex
Start Price
$17
Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Why We Picked Webex

Is Webex all it's cracked up to be? Recent user reviews suggest that Webex Calling, Cisco's cloud-based phone system, generally hits the mark for businesses seeking a reliable and feature-rich communication solution. Users rave about its tight integration with other Cisco products, which is a no-brainer for companies already invested in the Cisco ecosystem, allowing for a seamless transition and unified experience. The platform's robust security features and consistently clear audio and video quality are also major selling points, particularly for businesses that prioritize secure and high-quality communication. However, some users point out a steep learning curve, particularly for those unfamiliar with similar platforms. Navigating the user interface can be a bit clunky at times, leading to some frustration among users. Additionally, the price tag associated with Webex Calling might give smaller businesses pause, as more budget-friendly VoIP options are available. Overall, Webex Calling emerges as a solid choice for medium to large enterprises that place a premium on a secure, reliable, and feature-packed communication platform and are willing to invest in a top-tier solution. Smaller businesses with tighter budgets and simpler communication needs might find more cost-effective options on the market.

Pros & Cons

  • Robust Features: Webex provides a comprehensive suite of communication tools, including calling, video conferencing, messaging, and file sharing, streamlining communication and enhancing productivity.
  • Seamless Integration: Webex seamlessly integrates with other Cisco products and popular third-party applications, creating a unified communication ecosystem.
  • High-Quality Calls: Users consistently praise Webex for its clear and reliable call quality, ensuring professional and productive business conversations.
  • Enhanced Security: Webex prioritizes security with features like call encryption, giving businesses peace of mind knowing their conversations are protected.
  • User-Friendly Interface: Webex Calling offers a user-friendly interface that's easy to navigate, even for first-time users, making it simple to join calls and manage meetings.
  • Cost: Webex can be more expensive than other options, especially for larger organizations.
  • Complexity: The platform can be difficult to set up and manage for those who are not tech-savvy, with a potentially steep learning curve for some users.
  • Mobile App Limitations: While Webex offers mobile apps, some users report they are not as robust or reliable as the desktop version, particularly for critical functions when a computer is unavailable.

Key Features

  • Meet: Seamless communication via chat, call and video conferencing creates an easy-to-use platform for any kind of communication. 
    • Video Conferencing: HD video and audio allow users to host or join meetings from anywhere in the world, saving users time and money. 
    • Collaboration: Screen share with members of the meeting and utilize the white board to collaborate on the same document in real-time. 
    • Recordings: Record meetings, save them in the cloud and get transcripts automatically. 
    • Calendar Integrations: Integrate with Google or Microsoft Office calendars to host, schedule or join meetings. 
    • Controls: Hosts can create breakout rooms, change backgrounds and more. 
  • Personalization: New innovations create a fun way to personalize meetings with in-meeting, non-verbal emoji reactions. Personalize workspaces with colors, images and co-branding. 
  • Customer Experience (CX) Journey: Utilize data visualization tools to track any and all customer interactions. The data collected pinpoints which actions the business should take to boost CX. Create goals that are highlighted for each step of the CX, which assist in targeting which aspects impact business the most. 
  • Smart Status: Automatically sets availability status when in a meeting, screen sharing or out of office. Activate “do not disturb” mode when focus is needed for specific tasks. 
  • Cloud Calling: Replace bulky phone software by creating a direct business phone number that can be used on any device for employees and customers to contact while keeping personal numbers confidential. Never miss a call with automated phone systems that direct callers to the correct extension. Connect to voicemail messages via mobile apps, move a phone call on one device into a meeting on another and record important voicemail messages left on the business number line.E 
  • Message: Never miss important messages through its advanced messaging module; customize notifications, flag messages and more. Personalize one-on-one or group messages with gifs, emojis and more. Delete chats, add members and see read receipts. Easily and securely share files and an interactive two-way drawing board within the chat. 
  • Support: Provide real-time, remote support at any time, anywhere for customers or employees, ensuring technical issues are resolved as quickly as possible. Support up to five customers at a time without the stress of firewalls and system reboots. 
  • Built-In Security: Cisco Webex Security provides end-to-end encryption which means files are protected from the second they are sent till the moment they are received. Strict privacy policies ensure data is not shared, bought or sold to any third parties. A global Product Security Incident Response Team (PSIRT) is on surveillance around the clock for potential security vulnerabilities. 
  • Contact Center: Assist customers using sophisticated routing systems that allows calls to be directed to skilled agents. Dashboards help track productivity by analyzing customer and agent interactions in relation to business results. Omnichannel communications deliver more holistic information to enable bet. Create automated emails that AI chatbots can send 24/7. 
GoToMeeting
GoToMeeting
Start Price
$10.80
Per Organizer, Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Why We Picked GoToMeeting

GoToMeeting is a chat and video conferencing tool with screen sharing, recording and collaboration options. About 78% of the users who review its features say it enables team collaboration via screen-sharing and chat options. Almost 76% of the users who review its user-friendliness say it’s intuitive and easy-to-use, though a few feel its interface is clunky and needs to be updated.
On the flip side, around 79% of the users who mention pricing say the software’s subscription plans can be costly for smaller organizations. Quite a few users say a meeting limit of 3 users and 40 minutes provided with the basic version is too restrictive. Around 75% of the users who mention the software’s performance say it’s resource-intensive.
To sum up, GoToMeeting enables enterprise teams to connect and work together virtually. But, its free version is pretty lightweight, and organizations should check out the subscription plans before deciding if it’s a good fit.

Pros & Cons

  • Functionality: Around 78% of the users who review the tool’s features say it has rich capabilities for effective collaboration and discussion through meetings and video conferencing.
  • Ease of Use: Citing its easy-to-navigate layout, almost 76% of the users say the platform is user-friendly.
  • Pricing: Almost 79% of the users who mention pricing say it’s expensive, especially for small organizations.
  • Performance: Reviewing the software’s resource usage and speed, around 75% of users say meeting audio and video lags on low internet bandwidth.

Key Features

  • Host Meetings: Create, host and schedule meetups in personal meeting rooms through integration with Google and Microsoft calendars. Add and remove participants and manage attendee access, including live screen sharing with presenter switching through a Control Panel. 
  • HD Video Conferencing: Host high-definition online video meetings with automatic bandwidth optimization. Highlight presentation elements while screen-sharing through tools that include a laser pointer, a highlighter and a spotlight. 
  • Mobile Apps: Engage with customers through audio and video conference calls on any device when out of the office, thanks to its Android and iOS mobile apps. 
  • Integrations: Integrates with Chrome, Zapier, Zoho, Salesforce, Hubspot and many more platforms, as well as other conference room systems. Works seamlessly with Microsoft Teams to help businesses host large team and client meetings online, with up to 250 attendees. 
  • Identity Management: Manage employee access and authentication while IT retains total access control through its integration with LastPass. Enables single sign-on, password management and multi-factor authentication in one, dedicated solution. 
  • Meeting Recording: Record meetings and share recording links within and outside the organization. Its Smart Meeting Assistant provides speech-to-text meeting transcription with easy text search. The host receives the transcription via email and can download and review it before sharing it with others. 
  • Conference Room Hardware: Connect remote and in-room attendees for a seamless user experience through GoToRoom, its hardware plus software bundle. 
  • Meeting Analytics: Build attendee, engagement and Q&A reports, and more, to get meeting metrics for participation insights. Get personalized statistics for participant attentiveness, webcam usage and talk time for product analytics. 
TeamViewer
TeamViewer
Start Price
$24.90
Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Why We Picked TeamViewer

TeamViewer is a versatile solution that allows users to remotely access mobile phones, laptops, computers and other devices. Easy file-transfer and screen-sharing are among its numerous features. According to users, the best part of the solution is the freedom to work on the go and provide support remotely. Users unanimously appreciate the fact that it's free for personal use and easy to install.

Too many pop-ups and the need for constant, fast network connectivity are its main disadvantages. When it comes to the software's interface, users stand divided. Some find it user-friendly, while others think it’s complex and confusing. In short, it can be a good option for businesses scouting for an easy-to-use solution that enables remote access and collaboration.

Pros & Cons

  • Remote Access: It’s possible to easily connect and access remote computers, according to 100% of users mentioning this capability.
  • Simple Installation: According to 88% of users who reviewed this feature, the installation process is easy and the portable link is helpful.
  • Free for Personal Use: 100% of reviews on this aspect state that the software doesn’t cost anything for personal use.
  • Excessive Pop-Ups: Frequent pop-ups are annoying, according to 100% of users who mentioned this problem.
  • High Internet Bandwidth Demand: According to 100% of users who reviewed this functionality, the solution doesn’t work to its full potential if internet connectivity is slow.

Key Features

  • Secure Remote Access: Use AES 256-bit end-to-end encryption to prevent compromised remote access and protect files without the hassle of a VPN. 
  • Mobile App: View desktops from mobile devices via the mobile app for iOS and Android. Automatically resize to fit phone screens. 
  • IT Support: Allow employees and customers to troubleshoot glitches and system crashes with their own equipment. Connect to any desktop and walk customers through device issues click by click. Avoid worrying about VPN connections, firewalls, port configurations or any pre-installed IT-administered software. 
  • Web Monitoring: Optimize uptime to maximize website availability. Receive alerts and updates when response time on the website exceeds a set threshold, ensuring minimal impact to traffic. Spot potential IT issues by using dates to pinpoint which site elements create the highest loading times. 
  • Connections: Link business applications such as Salesforce, Zoho and Microsoft Teams to create one integrated platform. 
  • Augmented Reality: Get virtual step-by-step instructions on resolving system issues and maintaining devices. Use the ROSS (Remote On-site Service System) with xAssist and integrate smart glasses so support experts view problems in real time and act quickly and precisely. 
RingCentral
RingCentral
Start Price
$25
Per User, Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Why We Picked RingCentral

RingCentral provides cloud communications and contact center services to enterprises. Around 92% of the users who review accessibility praise the software for seamless call switching between devices, including personal mobile phones, though some say access can be tricky in areas with low internet speeds. Of the users who discuss its features, 70% appreciate the convenience of calls, messaging and video conferencing being available in one app.
The platform definitely has an edge over other service providers in that there is no time limit restriction on meetings. The interface is easy to navigate, say 69% of the users who discuss its user-friendliness, though a few users say it’s dated and could do with a more modern look. Approximately 60% of the users who mention support say they’re helpful, though some users find them unresponsive and difficult to reach.
On the flip side, around 83% of the users who review the solution’s performance say it’s clunky and audio and video quality suffers on low internet bandwidth.
To sum up, RingCentral is a cross-device communications provider that streamlines call management, video conferences and business meetings on one platform for small, mid-size and large organizations.

Pros & Cons

  • Seamless Integration: RingCentral seamlessly integrates with popular business tools like Microsoft Teams, Salesforce, and Google Workspace, streamlining communication and collaboration.
  • Advanced Call Management: Features like call forwarding, voicemail transcription, and call recording enhance call handling and improve customer service.
  • Remote Work Flexibility: RingCentral's cloud-based platform allows employees to work from anywhere, with access to all communication channels and features.
  • Cost Savings: RingCentral's subscription-based pricing model eliminates the need for expensive hardware and maintenance costs, reducing overall telephony expenses.
  • Scalability and Reliability: RingCentral's scalable architecture ensures reliable communication even during peak usage, supporting businesses of all sizes.
  • Limited Customization: RingCentral offers a limited range of customization options, making it difficult for businesses to tailor the system to their specific needs.
  • Integration Challenges: Integrating RingCentral with other business applications can be complex and time-consuming, leading to compatibility issues and data silos.
  • Call Quality Issues: Users have reported occasional call quality issues, including dropped calls, audio delays, and poor sound quality, which can hinder effective communication.
  • Pricing Concerns: RingCentral's pricing structure can be complex and may not be suitable for all businesses, especially those with a large number of users or specific feature requirements.
  • Limited Reporting Capabilities: RingCentral's reporting features are limited, making it challenging for businesses to track and analyze call data for performance optimization and decision-making.

Key Features

  • API-based Architecture: Send SMS, long messages and multimedia files with delivery/read status notifications with SMS APIs. Access call recordings, call logs, voicemail recordings and transcriptions with the communications data APIs. Send and receive faxes in multiple file formats with forwarding, queuing and fax-to-email support. 
  • Software Development Kits (SDKs): Interface with system APIs through SDK libraries in the programming language of choice. These include .NET, Java, JavaScript, PHP, Python, Ruby gem, iOS Swift client and WebRTC. 
  • Security: Secures all endpoints with Transport Layer Security (TLS) and Secure Real-Time Transport Protocol (SRTP) encryption. Provides multiple authentication levels, firewalls, vulnerability scans and fraud mitigation through access control and usage throttling. 
  • Address Book: Get the complete set of all team member extension numbers on the RingCentral Office directory through its APIs. Filter address book entries to find relevant call agent extensions for quicker customer-facing turnarounds. 
  • Events and Notifications: Subscribe to a comprehensive set of events that include SMS, voicemail and call received, call started, ended or missed, and change in availability status. 
Twilio
Twilio
Start Price
$150
Per User, Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Why We Picked Twilio

Twilio has earned a reputation as a leading cloud communications platform, empowering businesses to build, scale, and operate customized communication solutions. Its flexible platform, powerful tools, and global infrastructure make it easy for businesses to create solutions that meet their unique needs and help them connect with customers in a meaningful way. Users appreciate Twilio's ease of use, scalability, and flexibility, making it a solid choice for businesses of all sizes that need a cloud-based communications platform. It offers a variety of features that can help businesses improve their communication with customers, such as call routing, voicemail, and analytics. The platform's ability to integrate with various channels like WhatsApp, Facebook Messenger, and Webchat ensures sustained engagement through features like click-to-dial, automated text notifications, intelligent routing, and callback service during peak hours.

However, some users have expressed concerns about Twilio's customer support and its complex pricing structure. The pay-as-you-go fees can be more expensive compared to other CPaaS platforms, especially for businesses with high-volume communication needs. Despite these drawbacks, Twilio remains a popular choice due to its comprehensive features and ability to adapt to evolving business requirements. Its low-code builder, Studio, allows developers to design efficient self-service call flows and trigger custom business processes, while its Voice API enhances audio conferencing infrastructure. Twilio is particularly well-suited for businesses seeking a customizable and scalable communication solution that can integrate with existing applications and workflows. Its ability to handle various communication channels and provide detailed analytics makes it a valuable tool for businesses looking to enhance customer engagement and streamline communication processes.

Pros & Cons

  • Easy Setup: Twilio's user-friendly interface and comprehensive documentation make it easy for users to set up and configure their phone systems without requiring extensive technical expertise.
  • Scalability: Twilio's cloud-based platform allows businesses to easily scale their phone systems up or down as needed, accommodating growth and changing communication requirements.
  • Global Reach: With its extensive global infrastructure, Twilio enables businesses to establish a local presence in various countries and regions, facilitating international communication and expansion.
  • Integrations: Twilio integrates seamlessly with numerous business applications and CRM systems, streamlining workflows and enhancing productivity.
  • Customization: Twilio provides a wide range of APIs and tools that allow businesses to customize their phone systems to meet their specific needs and preferences.
  • Pricing Structure: Twilio's pay-as-you-go pricing can lead to unpredictable costs, especially for businesses with fluctuating call volumes or those that use premium features like call recording or transcription. The lack of bundled plans may also make it difficult to budget for communication expenses effectively.
  • Customer Support: Obtaining timely and effective support can be challenging, particularly for users on the free tier or those with less complex issues. The support structure often relies on community forums and documentation, which may not provide immediate solutions for urgent problems.
  • Learning Curve: Integrating Twilio's APIs and configuring its services can require a significant investment of time and technical expertise. This can be a barrier for businesses without dedicated development resources or those seeking a more out-of-the-box solution.

Key Features

  • Phone Numbers: Use APIs to monitor a number’s entire lifecycle. Facilitate global innovation to ensure that all number-based apps are secure from disruption. Get a hold of numbers that have undergone intensive testing. Port your existing numbers through an online application or email. Choose from over 65,000 phone numbers from the inventory and pick from a range of phone number types.
  • Elastic SIP Trunking: Get PSTN connectivity for any SIP device in a network. Automatically scale up or down with unlimited capacity. Add innovative cloud communication features, including voice insights, Twilio Interconnect and call control. Simplify the network, don’t pay any channel or port fees and ensure optimized security. Make use of disaster recovery features to safeguard the service.
  • Short Code: Increase reachability with shortcodes available in the U.S., Canada and the U.K., and long code numbers available in over 100 countries. Enable throughput at 100 messages per second. Reroute to standard long-code phone numbers in the U.S. if a carrier is unable to receive messages from short codes. Access automatic picture transcoding, character encoding and message assembly, ensuring message delivery without custom code.
  • Email Marketing: Import and sync large contact lists within minutes. Use the powerful segmentation engine to manage and send emails to any number of people. Choose a design flow using the drag-and-drop option or the code editor. Easily schedule a one-time email or set up an automated email series.
  • Account Security: Eliminate fake account creation, secure new users and reduce fraud. Deliver detailed carrier and caller information using Lookup. Make informed decisions regarding who can contact and who cannot. Secure business and a large volume of customers with Authy, enabling two-factor authentication to the log-in via TOTP, push and SMS.
  • Enhanced Emailing: Deliver all emails without interruptions with the propriety MTA (mail transfer agent), intuitive console, email experts and more. Activate automated email queue handling and throttle risk detection. Use sender authentication, SPF (Sender Policy Framework), DKIM (Domain Keys), reverse DNS (Domain Name System) and dedicated IP addresses to improve deliverability and reliability.
  • Improved Video Experience: Integrate videos directly into the app to enjoy a customized experience. Design a layout or choose one from the pre-configured options. Monitor participant network quality with Network Quality API. Create engaging whiteboards, animation and more with DataTracks. Allow screen-sharing to improve collaboration. Add live chat and support phone dial-in when the internet is unavailable.
  • Voice API: Quickly scale and modify a voice experience and add a wide array of customizations and resources. Add features such as Interactive Voice Response (IVR), recording transcriptions and speech recognition. Enable reliable, high-quality connections supported by the Twilio Super Network. Place quality calls by facilitating access to global carriers, infinite scaling and private links to the cloud.
  • Messaging API: Engage customers across the globe with 1,500 redundant partner carrier connections, phone numbers in over 100 countries and more than 200 types of numbers. Support channels such as SMS, MMS, OTT, email and more. Use intelligent sender selection for consistent, localized and compliant messaging. Message worldwide using over 200 phone number types, including shortcodes, alphanumeric and toll-free numbers. Use message insights to check status callbacks and real-time analytics.
  • Applications:  
    • Flex: Enable digital-first engagement with a broad span of communication channels managed through one platform. Continuously inspect, adapt and adjust any part of the contact center. Facilitate personalized interactions with customers by providing agents access to contextual information.
    • Frontline: Assist clients and forge relationships despite geographical location. Provide support on any channel, including SMS, MMS, WhatsApp and chat. Transfer conversations between channels and employees and direct inquiries to the next employee. Manage privacy and compliance with SSO authentication and number anonymization. Use native push and badge notifications, ensuring employees never miss any alerts. Send and receive media and messages across channels using a single app.
    • Segment: Unify data and enhance engagements by reaching out to the customers with the right message and using the right channel. Build personalized engagements by creating a single, holistic view of the customer journey rather than wasting endless hours on data. Collect user data from every interaction and combine it from various sources to better understand each customer. Catch quality data issues at the start and fix them automatically. Get rid of old, incomplete and inaccurate data.
Vonage
Vonage
Start Price
$15
Per User, Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Why We Picked Vonage

Vonage is a popular business phone software that has received mixed reviews from users in the past year. Some users praise its ease of use, reliability, and feature-richness, while others criticize its occasional technical glitches and limited customization options. Compared to similar products like RingCentral and 8x8, Vonage is generally considered to be a solid choice for small businesses due to its affordable pricing and user-friendly interface. However, larger businesses may prefer the more advanced features and customization options offered by RingCentral or 8x8.

One of Vonage's key strengths is its intuitive user interface, which makes it easy for even non-technical users to set up and use the software. Vonage also offers a wide range of features, including call forwarding, voicemail, video conferencing, and call analytics, which can be valuable for businesses of all sizes. Additionally, Vonage's reliability is generally good, with users reporting few outages or technical issues.

However, Vonage does have some weaknesses. Some users have reported occasional technical glitches, such as dropped calls or delayed voicemails. Additionally, Vonage's customization options are somewhat limited, which may not be suitable for businesses with complex or specific needs. Finally, Vonage's pricing can be higher than some competitors, especially for larger businesses with multiple users.

Overall, Vonage is a solid choice for small businesses looking for a user-friendly and reliable business phone software. However, larger businesses may prefer the more advanced features and customization options offered by RingCentral or 8x8.

Pros & Cons

  • Seamless Integration: Vonage effortlessly integrates with popular business tools like Salesforce, Microsoft Teams, and Google Workspace, streamlining communication and boosting productivity.
  • Advanced Call Management: Manage incoming and outgoing calls efficiently with features like call forwarding, voicemail transcription, and customizable call routing, ensuring that every call is handled professionally.
  • Cost-Effective Solution: Vonage offers flexible pricing plans tailored to businesses of all sizes, providing a cost-effective alternative to traditional phone systems while delivering enterprise-grade features.
  • Reliable and Secure: Vonage's cloud-based platform ensures reliable call quality and robust security measures, protecting sensitive business communications and maintaining compliance.
  • Scalability and Flexibility: Vonage's scalable architecture allows businesses to easily adjust their phone system as their needs evolve, accommodating growth and changes in business operations.
  • Limited Customization: Vonage offers a limited range of customization options, making it difficult for businesses to tailor the system to their specific needs.
  • Unreliable Call Quality: Users have reported frequent call drops, delays, and poor audio quality, which can disrupt business operations.
  • Complex User Interface: The Vonage user interface is often criticized for being cluttered and difficult to navigate, leading to frustration and wasted time.
  • Hidden Fees: Vonage has been known to charge additional fees for features that are considered standard in other business phone systems, such as call forwarding and voicemail.
  • Poor Customer Support: Users have complained about long wait times, unhelpful responses, and a lack of technical expertise from Vonage's customer support team.

Key Features

  • Gamification: Reward employees for achieving a goal. Create engaging activities using game elements, encourage the team, discourage negative behavior and promote altruism. Combine the contact center solution with gamification and the analytics of Salesforce to push the team. Maintain engagement through various tools and meet SLAs. Improve business efficiency, incentivize agents to fully leverage the CRM and transform business operations in the long run.
  • Conversation Analyzer: Integrate with the CRM or BI tool to facilitate quality management, compliance, coaching and more, boosting the overall customer experience. Display data in the CRM dashboards to promote the visual segment. Spotlight trends with voice call analysis, instantly identify insights and assess the team’s knowledge. Transcribe, tag and analyze customer conversations. Pair call recordings with transcripts for a better understanding of conversations.
  • Real-Time Dashboards: Monitor team and individual performances using custom-built dashboards. Log channel activity into Salesforce to obtain instant reviews and access comprehensive metrics within the Salesforce reporting solution. Get insights about the team’s activities and actions and access real-time and historical data.
  • Data Storage: Integrate the contact center solution with Salesforce as the primary data silo to access metrics, call recording links, speech analytics and more. Pair call recordings with transcripts and metrics and allow agents to gather a better understanding based on findings. Judge conversations against the KPIs and tightly secure data and backup material. 
  • Analytics: Refer to the easy-to-use dashboards for quick insights. Visually organize and analyze client conversations using Einstein Analytics.
  • Email Management: Use omnichannel integration to boost the efficiency of teams skilled in both voice and digital. Considerably reduce complex administrative practices through a set of routing rules. Enable customers to enjoy a rich, integrated and consistent experience across channels of their choice.
  • LiveAgent Chat: Strengthen customer focus and facilitate personal customer attention. Allow agents to prepare in advance, save time and deliver an accurate response by employing a screen pop of any Salesforce object before accepting the chat. Route the bot conversation to the best agent available. Customize fields, ensure that chats get routed to the best-suited agents and quickly add the website chat button option.
  • Omni-Channel: Deliver a consistent customer experience across all Salesforce digital channels and unify all channels. Manage KPIs and uniformly empower both digital and voice agents. Access support for LiveAgent, webchat, live messages, SMS, video chat and others. Attain a quick updated view of customer engagements and access data to initiate personal responses. Share vital customer insights across channels and allow customers to enjoy self-service options and automated answers to questions asked.
  • Visual Engagement: Graduate to video and screen share from any channel. Access it on a laptop or mobile device and reduce AHT (Average Handling Time) for inbound interactions over any channel. Establish trust, leading to increased sales and customer satisfaction.
  • Webchat: Equip agents with the required tools. Allow agents to access comprehensive customer information while dealing with a request. Save time and enhance efficiency. Enable customers to interact with agents irrespective of the channel, device and channel provider used. Add the webchat code block to the website hassle-free.
  • Dialer Capabilities: Eliminate manual dialing and reduce the chances of misdialing. Use caller ID to present a local number, increase pick-up rates and make connections with potential clients. Automatically log all activities and call recordings. Make automatic decisions about call recordings. Allow reps to automatically leave a voicemail and get on another call without wasting time.
  • Global Voice Assurance: Move calls between regions and achieve balance in demand. Enable local voice traffic to reduce call charges. Use a local node for nearby calls irrespective of the location of agents or customers. Maintain call quality by tapping into local infrastructure. Use a single plan to distribute calls globally, saving time and delivering operational insights. Achieve the flexibility of switching between providers instantly.
  • AI Virtual Assistant: Put an end to robotic, non-connected conversations and access enhanced self-serve requests, better understanding and prompt actions.
  • Intelligent IVR: Remain better prepared to tackle customer needs. Process agentless card payments using the PCI-DSS solution and communicate directly with the payment gateway, reducing customer effort and maintaining data protection. Personalize IVR options and messages. Handle simple requests without agents and keep agents for dealing with more complicated queries.
  • Screen Recording: Integrate a CRM and capture multiple screens. Enjoy synchronized audio and video features. Identify and resolve agent productivity issues. Facilitate sharing agent behavior with the appropriate teams.
  • Call Recording: Ensure call recording even after transferring a call to a third party. Enable outbound call recordings and effortlessly access recordings when required. Save high costs by encrypting recordings through AES256. Safeguard recordings by storing them in the Vonage cloud.

COMPARE THE BEST Cloud PBX

Select up to 2 Products from the list below to compare

 
Product
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SelectHub’s Analyst Rating is based on data from our 400+ point analysis of Cloud PBX, user reviews, and our own crowd-sourced data from our free software selection platform. Scores are periodically updated via ongoing selection projects and user activity within our platform.
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Zoom
$13.32
Per User, Monthly
Yes
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Cloud On-Premise
Mac Windows Linux Chromebook Android
Zoom
Google Meet
$6
Per User, Monthly
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Google Meet
Doodle
$6.96
Per User, Monthly
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Doodle
Microsoft Teams
$4
Per User, Monthly
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Microsoft Teams
Webex
$17
Monthly
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Webex
GoToMeeting
$10.80
Per Organizer, Monthly
Yes
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Cloud On-Premise
Mac Windows Linux Chromebook Android
GoToMeeting
TeamViewer
$24.90
Monthly
Yes
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Cloud On-Premise
Mac Windows Linux Chromebook Android
TeamViewer
RingCentral
$25
Per User, Monthly
Yes
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Cloud On-Premise
Mac Windows Linux Chromebook Android
RingCentral
Twilio
$150
Per User, Monthly
Yes
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Mac Windows Linux Chromebook Android
Twilio
Vonage
$15
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Vonage

All Cloud PBX (51 found)

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Zoom

by Zoom Video Communications
Zoom
Zoom is an online conferencing solution that provides HD-quality voice calls, video meetings and webinars. Available as a native app on Windows, iOS and Android devices, it enables intelligent call routing, auto-attendant, voicemail, call recording and call transcription. Call agents can elevate phone calls to a video conference call without needing to hang up, and engage customers through direct chat from within the call. Integrating with Salesforce, Microsoft Office and GSuite, it supports hardware from leading manufacturers to provide a traditional deskphone experience.Organizations can choose to retain their existing phone service providers with easy number portability. It provides coverage across more than 40 countries through local number availability. Its advanced plans offer an intuitive admin portal to provision and manage accounts, track meetings and attendees and receive usage insights from a centralized hub.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 - $100
Company Size
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Deployment
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Google Meet

by Google Inc.
Google Meet
Google Meet is a leading audio and video conferencing solution that allows Google account holders to create instant and scheduled meetings. Participants can join meetings through a web browser or a mobile device, or dial-in with password-protected numbers, with the free version allowing up to 100 attendees for up to 60 minutes. In addition to chatting, participants can share specific tabs or their whole screen in real time to collaborate with others. It provides call encryption and enhanced audio quality through noise cancelling filters. Google Workspace subscribers can hold longer meetings with more participants, raise their hands, conduct polls and Q A sessions and record meetings which are stored by default on Google Drive.It integrates seamlessly with other Google offerings — Calendar, Gmail and Contacts — to enable one-click meetings. Participants from third-party video conferencing systems like Cisco, Polycom, Lifesize, Sony, and Microsoft Skype for Business can join Google Meet calls through the Pexip Infinity gateway.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$10 or less
Company Size
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Deployment
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Platform
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Doodle

by Doodle
Doodle
Doodle is an enterprise scheduling platform that empowers teams to collaborate based on individual availability for quicker scheduling of one-on-one and group meetings through polls. It syncs across Google Calendar, Microsoft Outlook, Office 365 and iCal. Meeting hosts can choose to send poll links to team members directly or through its email client. Email alerts notify the meeting host of the team’s replies and provides a clear snapshot of individual availability. In addition, it enables update broadcasts and meeting reminder setup to keep the team in the loop. It integrates with Zoom to include a unique link for every scheduled meeting. Available on Android and iOS devices, it integrates with Slack through an AI-powered bot. It is hosted on AWS which is certified for compliance under ISO/IEC 27001:2013, 27017:2015 and 27018:2014. In addition, it leverages Cloudflare for DDoS protection. Besides the free version, the vendor offers business and enterprise subscriptions.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 or less
Company Size
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Deployment
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Microsoft Teams

by Microsoft Corp.
Microsoft Teams
Microsoft Teams is a leading unified communications-as-a-service (UCaaS) provider for businesses of all sizes. It provides voice, video conferencing, chat, instant messaging and file sharing options for enterprise collaboration. In addition to three-way PSTN calls, it enables auto-attendant, call parking, call transfer, do-not-disturb, e911 calling and simultaneous ringing. With direct call routing for existing carriers through SIP trunking, it eliminates the need to change phone service providers. It provides default on-hold music that can be customized through the powershell, as well as custom message setup for calls and voicemail. It also offers live screen sharing through chat for instant context.Powered by Microsoft 365, its admin console enables account provisioning, assigning phone numbers, number porting, and reporting and analytics. With seamless escalation from group chat to video call, it enables in-call attendee management, screen sharing and chats. Available for all major browsers and Apple devices, it supports the current Android version and its previous three versions at any given time.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$10 or less
Company Size
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Deployment
Cloud On-Premise
Platform
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Webex

by Cisco Systems, Inc.
Webex
Cisco Webex is a unified communication and collaboration solution that keeps teams connected through calling, messaging and video conferencing. Available as a native app on desktops and mobile, it supports multiple extensions, direct inward dialing (DID) numbers and directory-based calling. It provides shared lines, hunt groups, call forwarding, call pickup, call transfer, intelligent call routing and auto-attendant to ensure that customer-facing teams do not miss a single important call.It enables calling numbers outside the Webex ecosystem through integration with Webex Calling and Cisco Jabber. Its cloud-based control hub provides account, phone number, device and access management. Businesses can glean insights into call metrics and team performance through reporting and analytics.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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GoToMeeting

by LogMeIn, Inc.
GoToMeeting
GoToMeeting is a chat, audio and video conferencing solution from LogMeIn. Integrating with Google and Microsoft calendars, it empowers business teams to create instant and scheduled meetings. In addition to live screen sharing with HD-quality video, it provides meeting recording, drawing options and presenter switching for collaboration. Available on all devices, it integrates with CRMs like Salesforce and Zoho. On Apple devices, Siri voice commands can be used to start or join a meeting, or hosts can use its Call Me service to call invitees on their phones to join. It enables switching between chat, conference call and video call seamlessly. Team members can send meeting invites to contacts via instant messaging.Its Smart Meeting Assistant enables transcription. Businesses can glean meeting diagnostics from reports that provide downloadable attendee lists, features used, and details regarding latency and packet loss during calls. It offers toll-free numbers for more than 50 countries. The vendor offers a 14-day free trial.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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TeamViewer

by TeamViewer Group
TeamViewer
TeamViewer is a versatile software solution designed for remote connectivity, enabling users to access and control computers and devices from anywhere in the world. It is particularly well-suited for IT professionals, customer support teams, and businesses that require efficient remote management and troubleshooting capabilities. The software's robust features include remote desktop access, file transfer, and multi-platform support, making it an invaluable tool for maintaining productivity and resolving technical issues swiftly. One of the significant benefits of TeamViewer is its ease of use, allowing even non-technical users to connect with minimal setup. Additionally, its high level of security, including end-to-end encryption, ensures that remote sessions are safe and private. Users appreciate the software's reliability and the ability to connect across various operating systems seamlessly. Pricing for TeamViewer varies based on the number of users and devices, with options for monthly or annual payments. For precise pricing tailored to specific needs, it is recommended to contact SelectHub for a detailed quote.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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RingCentral

by RingCentral
RingCentral
RingCentral is a unified communications-as-a-software (UCaaS) solution for businesses of all sizes. Its open architecture enables easy embeddability for uninterrupted communication. Employees can stay connected to internal teams and clients through mobile apps and switch over to other connected devices mid-call. Phone number portability is available for seamless migration from existing service providers.Companies can host HD-quality video conferences with up to 3000 participants; record-playback facility enables creating on-demand events for greater outreach. Besides sending and receiving faxes, employees can collaborate by sharing images, text messages, videos and documents. It integrates with ZenDesk, Microsoft Dynamics and Oracle Sales Cloud.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Twilio

by Twilio
Twilio
Twilio is a cloud communication platform as a service provider that enables businesses to embed phone, VoIP and messaging into web, desktop and mobile applications through web service APIs. Developers can design more efficient self-service call flows and trigger custom business processes through its low-code builder, Studio. Teams can make and receive phone calls, send and receive text messages and communicate in other ways. Developers can build new apps with a wide range of existing global cellular networks and enhance audio conferencing infrastructure through its Voice API. It helps augment existing contact centers with voice, SMS, IVR and a chatbot and integrates with Whatsapp, Facebook Messenger and Webchat.Omnichannel customer service ensures sustained engagement through click-to-dial, automated text notifications, intelligent routing and callback service during peak hours. It blocks unlawful robocalls and ensures increased call answer rates through call trust indicators. It empowers businesses to create video apps and embed videos through dedicated SDKs for Android, iOS and JavaScript.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$100 - $500
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Vonage

by Vonage
Vonage
Vonage integrates phone systems onto both Mac and PC desktops to enable businesses to make calls, send texts, view client contact history, see missed calls and listen to voicemails — all through one single interface. With three-phone connectivity on one extension for seamless access, it provides local number porting, call logs, call queueing, paperless fax, voicemail to email and more. In addition to call monitoring for sales and customer service, it enables automated SMS generation, supporting the marketing lifecycle from lead collection to nurturing to conversion and feedback.Integrating with Google Calendar, it provides audio and video conferencing on both desktop and mobile. Up to 100 attendees can attend meetings through their browsers, with chat and screen sharing options, without downloading any software. Up to 30 team members can attend conference calls through a password-protected, dedicated number at the click of a button.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Free Conference Call

by CarrierX
Free Conference Call
Free Conference Call is an audio and video conferencing solution for networking and support. Available for free download on desktop and mobile, it provides remote desktop viewing and control for troubleshooting and collaboration. It offers one-on-one and conference calling with voicemail, call recording and elevation to video call, if necessary. Call hosts can control conference mode, mute individual lines, change meeting presets and set up auto recording through the phone keypad.Teams can collaborate through video conferences with live screen sharing, annotations, in-meeting chat and breakout rooms, with the option for custom branding. Hosts receive a report in the email inbox after every meeting, with detailed usage and participant information. It integrates with Slack, Evernote and Dropbox, with support for Microsoft and Google calendar plugins.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 or less
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Weave

by Weave Communications
Weave
Weave is an all-in-one phone system that focuses on modernizing how businesses communicate with customers by managing customer outreach through phone calls, text messaging and email. It is best suited for small to medium sized businesses seeking to implement clientele contact, payment processing, scheduling and more. By catering to their customers’ everyday communication preferences, users can maintain attentive and personalized relationships with their customers, all from a single interface.
Cost Breakdown
$100 - $500
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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8x8

by 8x8, Inc.
8x8
8x8 is a unified communications as a service (UCaaS) system that provides cloud PBX functions like unlimited calling, SMS, automated call-attendant, call distribution, recording, three-way calling, visual voicemail and fax. In addition to utilizing its pre-designed meeting rooms, businesses can embed meetings with its Meetings-as-a-Service offering, Jitsi. It integrates with Microsoft Teams, Salesforce and ServiceNow seamlessly.Its contact center enables omnichannel routing and effective customer engagement through speech and sentiment analysis and workforce management. Companies can establish a local presence through local phone porting with direct dialing across more than 120 countries. Teams can handle greater call volumes through even call distribution to employees for faster turnaround. It is HIPAA, FISMA SP 800-53 R4 and ISO 27001 certified for data governance compliance.
User Sentiment User satisfaction level icon: good
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Bandwidth

by Bandwidth
Bandwidth
Bandwidth is a cloud-based API provider that enables two-way calling, text messaging and video conferencing for leading unified communications platforms. Deployable in the cloud, on-premise or as a hybrid, it enables enterprise-level call tracking and analytics. Leveraging its robust architecture, developers can create video and video conferencing apps through WebRTC technology. Businesses can automate existing processes and call flows through its support for a wide range of codecs including VP9, VP8 and H.264. Integrating with major toll-free carriers, it ensures carrier redundancy for uninterrupted business workflows.It ensures call security through multi-factor authentication (MFA) and phone number verification. Besides enabling click-to-call for customers, it provides intelligent call routing through IVR and automated SMS surveys for sustained customer outreach. In addition to phone number management through a dashboard, it provides number porting of up to 20,000 numbers. Working in the background, it powers integrations with Zoom, LogMein, Google, RingCentral and Microsoft through its powerful APIs.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 or less
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Nextiva

by Nextiva
Nextiva
Nextiva allows users to combine customer service and internal business with VoIP phones, analytics and AI all located in a single platform creating a user-friendly, simplified experience. Accessible from anywhere, at any time, it includes video chat, email and message modules for communicating within the business and with customers. It’s equally suitable for small, medium and large companies.Analytics track sales pipelines, allowing for in-depth insights on how customers interact with the business and what they want and need. Keep customers satisfied with automated switching to direct them to the correct person to help with any questions they may have.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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BlueJeans

by Blue Jeans Network
BlueJeans
BlueJeans is a cloud-based video conferencing solution for enterprises and individuals. It facilitates secure business meetings and webinars with HD audio, chat, Q A, polling, meeting recording and highlights capture. It works seamlessly across all browsers and devices, including conference room technologies. The vendor supplies organizations with the latest conferencing equipment, like cameras, microphones and speakers. Its Command Center enables in-meeting analytics, real-time alerts and live meeting controls.It provides admin-level security through SAML single sign-on, 2FA and role-based permissions settings. It works seamlessly with Cisco, Microsoft Lync, Lifesize, Polycom and StarLeaf, and integrates with Google Calendar and Microsoft Outlook. The vendor offers a 14-day free trial.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$10 or less
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
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Ooma Office

by ooma, Inc.
Ooma Office
Ooma Office is a cloud-based phone system that provides VoIP and video conferencing to enterprises. For mobile, it includes an automated call attendant, call transfer, group messaging, conference bridges, call flip between desktop and mobile and much more. Its Office Pro version, launched in 2019, enables team members to create ad-hoc meetings or schedule them in advance. In addition, it offers call recording, a desktop app, robocall blocking, voicemail transcription and simultaneous screen sharing for effective discussion and collaboration.The Office Pro version also offers higher usage limits for extension monitoring, call parking and the number of participants in audio conference rooms. Subscribers can make unlimited calls to mobile phones and landlines in the U.S., Canada, Mexico and Puerto Rico. Business calls to other countries are available at a low rate.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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CallRail

by CallRail
CallRail
CallRail is an intuitive call tracking platform that monitors and manages leads. It offers call recording, call tracking, text messaging, form tracking and conversation intelligence. It allows users to identify which keywords, campaigns and advertisements get the most leads. It also helps improve customer service and employee training. It connects online and offline insights to reveal campaign trends.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Bitrix24

by Bitrix
Bitrix24
Bitrix24 facilitates the execution of the customer journey. It supplies organizations with tools for marketing, sales and customer service activities such as lead generation, marketing automation, campaign management and call center support.It comes with a free edition for companies with less advanced needs or a smaller budget. Deployment is available in the cloud and on-premise. It’s suitable for smaller businesses as well as enterprises with up to 50,000 employees.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Fuze

by Fuze
Fuze
Fuze is a cloud-based business phone system that provides a range of communication and collaboration tools for businesses of all sizes. It offers features such as voice calling, video conferencing, instant messaging, file sharing, and more. Fuze is designed to be easy to use and manage, and it can be integrated with a variety of other business applications. It is most suited for businesses that need a reliable and affordable phone system with advanced features. Some of the key benefits of Fuze include its affordability, ease of use, and scalability. Fuze is also highly reliable, with a 99.99% uptime guarantee. Additionally, Fuze offers a variety of popular features, such as call forwarding, voicemail, and call recording. Fuze compares favorably to similar products based on user experiences within the context of Business Phone. It is generally considered to be one of the best business phone systems on the market. Fuze offers a variety of pricing plans to fit the needs of businesses of all sizes. Plans start at $19.99 per user per month, and they include a variety of features. Fuze also offers a free trial so that businesses can try the service before they commit to a paid plan.
User Sentiment User satisfaction level icon: good
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Buyer's Guide

Cloud PBX Software Is All About Providing Organizations With An Internet-Based Phone System That Offers Valuable Features  

By Ashita Ahuja, Technical Writer at SelectHub

Cloud PBX BG Header

Cloud-based Private Branch Exchange or Cloud PBX is a crucial part of business phone systems. It’s also referred to as a “Hosted PBX.” It’s a telephone network that enables communication and is accessible via the internet. It hosts all the data and software in the cloud and automatically answers calls. Cloud PBX also provides robust capabilities such as call routing and management, extension dialing, hold music, conference calling, automated attendants, customer waiting queues and more.

Traditionally, offices set up PBX systems on the premises, making them more expensive and occupying a lot of space. For smaller businesses, this isn’t a feasible solution as they may not be able to afford such an investment. The additional maintenance costs make it more difficult as small businesses they also have to spend money on other resources. Cloud PBX is comparatively cheaper and hosted remotely, making it a viable option. Additionally, the software allows smooth communication within and outside the organization.

Executive Summary

  • The main benefits of cloud PBX are flexibility, accessibility, lower costs and more.
  • Cloud PBX systems provide organizations with robust features such as call flipping, call queue and reporting and analytics, amongst many others.
  • Consider factors such as the equipment, reliability and cost before choosing a system for your business.
  • Remember to ask yourself and vendors some crucial questions well in advance before installing a cloud PBX system.
What This Guide Covers:

What Is Cloud PBX Software?

A cloud PBX is a phone system that’s entirely dependent on the internet and hosted on servers. It offers users more features than traditional phone systems and is easy to use even without extensive technical knowledge or an IT background. You can access services like voicemail, SMS, calls and much more. System updates and network routing are taken care of by the hosting provider.

It’s simple and affordable for small businesses since there’s no cost of ownership. Additionally, you can purchase the services on a yearly subscription basis from the service provider. Modern organizations are slowly adopting this phone system due to the flexibility and freedom involved.

Deployment Methods

Low setup costs, affordable annual fees and zero extra maintenance costs make cloud-hosted PBX viable for most organizations. On the other hand, if you go in for an on-premise PBX system, there are bound to be maintenance costs as it requires hardware. However, the annual fees are comparatively low. In the case of an on-premise PBX the hardware is installed and runs at your office location, whereas a cloud PBX is managed off-site by a service provider and is dependent entirely on the internet.

With an on-premise PBX system, businesses have more control over communication. This aspect is best suited for more dynamic companies. If the internet stops working for some reason, they can rely on the traditional phone system. If you pick a cloud-based PBX solution, the entire functioning depends on a third party, making it a beneficial option for businesses that lack sufficient resources.

Cloud PBX Categories

If you have remote offices spread across different locations, then a cloud-based PBX system is ideal for your organization. On-premise solutions can also handle remote users placed in other areas. However, they can be a little more expensive.

A cloud-based phone solution doesn’t demand too much maintenance, and thus, you don’t need to hire IT professionals to carry out the same. If your organization lacks the necessary resources and technical expertise, then a cloud-based PBX should be your pick.

Primary Benefits

Benefits of Cloud PBX

Cloud-hosted PBX systems provide businesses with a wide array of advantages. Let’s take a look at some of them:

Flexibility

Use the cloud PBX solutions to connect with clients and team members from anywhere across the globe. Office employees can continue using the designated office number on any device of their choice, thus giving them the flexibility to work remotely or work from home whenever they want to. Moreover, you can seamlessly customize call settings according to convenience. Regardless of the organization’s size, your business is likely to experience a high degree of adjustability.

Cost-Effective

Cloud-based PBX systems are entirely dependent on technology, automatically eliminating costs involved in hardware purchase and management. This aspect is especially beneficial for small businesses, as they don’t have to hire any IT professionals to maintain hardware. The only cost you may incur is purchasing VoIP-enabled desktop phones. Additionally, you have to pay only for the features and the phone lines you use, cutting down on extra costs.

Keep The Existing Phone System

Employees become accustomed to their phone system and replacing it becomes an arduous task. Cloud-hosted PBX systems can be easily integrated and used with an already-existing device. If your existing phone system supports SIP trunks or VoIP, then no additional hardware is required.

Accessibility

You and your team can access the cloud PBX system from anywhere in the world without much ado. You don’t necessarily have to be confined to your office space to access the cloud PBX as the employed service provider will be responsible for managing the data.

Implementation Goals

Goal 1

Mobile-Friendly

According to a survey, 36.2 million Americans will work remotely by 2025. This shows that a big chunk of organizations will witness employees working remotely. Thus, most devices today have apps similar to cloud PBX apps, allowing users to access crucial features on the go.

Goal 2

Easy To Operate

You and your employees can use a cloud PBX efficiently even if you don’t have an IT background. The onboarding process is quite simple and the interface isn’t too complex either. It’s intuitive, easy to use and operate as compared to traditional phone systems.

Goal 3

Improved Reliability

Most providers secure business communications by hosting the phone system on a private cloud, thus ensuring reliability and security. Cloud PBX providers can also help in lowering the chances of security threats and attacks.

Goal 4

Scalable

It’s next to impossible to accurately predict your business's growth and expansion in the next five or ten years. You don't want to be stuck with solutions that don’t adapt to the rapid changes in your organization. Cloud PBX offers flexibility and you can add or remove services as per your company's needs. This way, you can also cut down on features that aren’t helping your business as you’d envisioned and save money for investing in other vital resources.

Basic Features & Functionality

Auto Attendant

Most business phone systems use the auto-attendant feature for allowing callers to connect with the correct department. This ensures better customer engagement, improved workflow and provides a personalized touch, thus building credibility.
Interactive Voice Response (IVR)

Attain a great degree of mobility by using this feature. It helps answer incoming calls and subsequently connects users to the right department. This feature is especially beneficial for organizations with a large volume of incoming calls as it will help reduce the burden of calls for the receptionist.
Audio And Video Conferencing

Some businesses allow users to host audio and video conferencing by using any internet-enabled device. You can also screen share for better engagement or dissemination of information. All you need is plenty of bandwidth and you are good to go.
Call Queue

This is valuable for organizations, especially on days when the call volume is high. It automatically queues up clients when they call in, thus minimizing wait times and allowing all callers to connect with agents one after the other. The chances of callers hanging up are lesser when they are informed that they have to wait only for a short time.
Call Flipping

Use this feature to simply flip a call from a desk phone or softphone to your mobile phone during a call without anyone noticing. This way, you can leave the office premises while on the call and continue being on the call even outside the office space.
Call Recording

Call recording is a great way to refer to important points discussed during presentations, meetings or webinars. Use this feature to train persons to save time by eliminating the need to duplicate content and cut down on legal risks.

Advanced Features & Functionality

Reporting And Analytics

For larger organizations that receive bulk calls, it’s crucial to get essential call insights such as call duration, number of missed calls, toll-free calls and more.
Voicemail To Email

With the cloud PBX system, you can quickly get voicemails delivered directly into your email inbox. Some cloud-based PBX providers may also provide voicemail transcripts along with the audio file. This makes it more convenient to go back and listen to voicemails and refer to the transcriptions if something is left out.
Apps

Employees can connect remotely without jumping between screens with mobile and desktop apps. It’s essential to identify if your cloud PBX provider gives you an app compatible with Android and iOS.

Current & Upcoming Trends

Cloud PBX Trends

According to 360 Research Reports, the global Cloud PBX market was valued at $9,228.44 million in 2020 and is set to grow with a CAGR of 3.69% from 2020 to 2027. Here are some of the current and future trends of the substantially growing cloud PBX market:

Rise of 5G

5G is a massive game-changer, and an increased number of organizations are adopting it. According to a report by Research And Markets, the global market for 5G infrastructure should grow to $115.4 billion by 2026. 5G provides users with many benefits, including lower latency, enhanced video conferencing, high-resolution audio, reasonable costs and more. Moreover, data transmitted over a 5G network is safe and secure.

In-App Communication

These days, organizations are more interested in providing in-app services to their employees, making it easier for them to work and eliminating the need to switch between work applications repeatedly. This also enhances the workflow of employees working remotely and boosts the productivity of the team.

Demand for UCaaS

UCaaS provides organizations with more flexibility, allowing employees to use many channels and access them via any device. It also offers advanced functionality and makes it possible for employees to check the availability of other colleagues, thus saving time and energy. UCaaS features make it simpler for you to reach out to colleagues, clients and others. Through this, you can use the same number within the office and while working remotely, making it more straightforward for customers and colleagues to contact you.

Surge In Artificial Intelligence

According to Semrush, it is believed that the AI global market is predicted to reach $190.61 billion market value by 2025. An Increased number of organizations are expected to employ automated assistants and virtual helpers. The key reason for this is to replace humans, save time, cut down on costs and eliminate human errors. AI-enabled solutions are more productive and efficient in the long run.

Software Comparison Strategy

You have to consider a variety of factors before choosing an ideal cloud PBX solution for your organization. Here are some essential points to remember:

Equipment

Figure out whether you want to add already-existing, cloud-based IP phones or a traditional phone system. Equipment and hardware is an essential factor when it comes to costs.

Organization Size

A cloud-based PBX solution is apt for a small business. If you run a small or mid-sized organization, choose cloud PBX to save the costs involved in installing hardware and maintaining equipment. You’ll also get the required flexibility to make changes as and when needed. This is important for small businesses that could expand rapidly. You don’t want an unadaptable solution.

Services And Support

A lot depends on the support and services required. It’s best to go in for a solution that offers 24x7 support promptly. Also, avoid platforms that cause latency, glitches and create the wrong impression in front of clients. Moreover, constant technical hassles and call-lagging can lower team productivity levels in the long run.

Strong Internet

Cloud-based PBX is predominantly dependent on the internet. If you can’t secure good-quality internet, there’s no point in choosing a cloud PBX over any other solution.

Cost & Pricing Considerations

One of the primary factors that businesses should consider before investing in any service or solution is the cost. It’s vital to identify if the solution fits into the predetermined budget and is feasible in the long run.

Every cloud PBX phone system has a set of basic and advanced features. Gauge whether you are paying for features you require for the better functioning of your organization and ensure you don’t end up paying for features you don’t need. Also, keep track of which features will and won’t come with your package.

Along with choosing the ideal plan, take advantage of free trials and demos to test the phone system in advance. Give employees the chance to demo and take their feedback seriously. If your employees are not happy with the working of a cloud-based PBX, then consider a different solution or ask your vendor to make adjustments.

Best Cloud PBX Software

Here is a summary of the best Cloud PBX software:

8x8

8x8 is a UCaaS system that helps automate the customer experience and allows callers to get the required information quickly. Enabled auto attendants to organize and distribute calls as per various time zones, business hours and other factors. You can use the software to record calls and refer to them when needed by automatically saving them to your software account. Enhance customer experience by using the music on hold feature. Customize recordings as per your requirements and increase the wait duration time of callers by imparting valuable information while they are on hold.

8x8

Different devices indicating the accessibility of the software.

RingCentral

RingCentral is a software that is ideal for all business types and sizes and allows users to communicate remotely with one another without any disturbance or interruptions. Use this software to direct customers to a single number, enhancing the customer experience and making it easier to contact the software. Offer extensions to employees, use toll-free numbers to increase credibility and make the most of call flipping and forwarding features.

RingCentral

Snippet of a user switching between devices.

Nextiva

Nextiva allows users to manage customer data quickly and efficiently with a CRM. You can initiate real-time chats with website visitors, thus converting them into potential leads. It’s possible to successfully identify customer wants and needs and access crucial data analytics, thus giving valuable business insights. It also allows remote teams to communicate and collaborate seamlessly. You can use tools to chat, share files, create and assign tasks and schedule meetings all in one space, thus allowing users to stay in the loop.

Nextiva

Snippet of a customer satisfaction survey in progress.

Vonage

Vonage allows businesses to access an all-in-one solution to access everything under one roof. It employs an automated attendant that’s easy to set up and customizable, thus enhancing customer experiences. By using the software’s call routing feature you can customize call routing according to holidays, lunch hours and more. Don’t miss any calls, re-route calls to different devices and use other robust options. Join meetings with a single click, share your screen and record meetings for further reference.

Vonage

Snapshot of the software’s homepage.

Dialpad

Dialpad is a software that has taken several forms of communication and consolidated them into one space, making it easier for users. Use voice intelligence to get crucial details while making and receiving calls, sending messages and joining meetings. You can make calls to customers using any device and your phone number won’t reflect on their screen, making it possible for employees to stay connected to customers even on the go.

Dialpad

A user accessing different call tabs on the software.

Questions to Ask Yourself

Use these questions as a starting point for internal conversations:

  • Does this service fit into my budget?
  • Is this service well-suited for the number of employees in my organization?
  • Will I be retaining my existing phone system?
  • How will my organization benefit from a cloud-based PBX solution?
  • How well will the cloud PBX work for

Questions to Ask Vendors

Use these questions as a starting point for conversations with vendors:

About the Software

  • Does the service possess all the required features?
  • Will I require any additional equipment to use the service?
  • Is it scalable?
  • Does it have third-party integrations?
  • What are the limitations of using a cloud-based PBX?
  • What is the setup process like and is it easy to make adjustments?

About the Vendor

  • Do you offer 24x7 support?
  • Do you provide any demos or training?
  • What is your industry experience?
  • How many years have you been in the same business?
  • How do you ensure system security?

In Conclusion

Choosing a software or system for your organization is no mean feat. Things can get a bit overwhelming when you begin the scouting process. However, it would be best to consider crucial factors like cost, understandability, and reliability while zeroing in on a new system, especially in cloud PBX phone systems. You don’t want to end up stuck with a system or pay for something that doesn’t add much value to your business or benefit your organization.

This step-by-step buyer’s guide is a stepping stone towards making your decision and helps in reducing the stress involved in choosing an ideal phone system. It is best to go through it once and remember the critical pointers. I hope this was helpful and I wish you good luck in finding a well-suited cloud PBX system.

About The Contributors

The following expert team members are responsible for creating, reviewing, and fact checking the accuracy of this content.

Ashita
By Ashita Ahuja
Technical Content Writer
Ashita works as a Technical Writer at SelectHub specializing in VOIP, Business Phones, LMS, CMS and more. She is also a published author. When not writing articles, she enjoys watching rom-coms, listening to music and cooking. She loves collecting stationery, cannot still get the hang of riding a bicycle and suffers from acrophobia.
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Sagardeep
Technical Research By Sagardeep Roy
Senior Analyst
Sagardeep is a Senior Research Analyst at SelectHub, specializing in diverse technical categories. His expertise spans Business Intelligence, Analytics, Big Data, ETL, Cybersecurity, artificial intelligence and machine learning, with additional proficiency in EHR and Medical Billing. Holding a Master of Technology in Data Science from Amity University, Noida, and a Bachelor of Technology in Computer Science from West Bengal University of Technology, his experience across technology, healthcare, and market research extends back to 2016. As a certified Data Science and Business Analytics professional, he approaches complex projects with a results-oriented mindset, prioritizing individual excellence and collaborative success.
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Manan
Technical Review By Manan Roy
Principal Analyst
Manan is a native of Tezpur, Assam (India), who currently lives in Kolkata, West Bengal (India). At SelectHub, he works on categories like CRM, HR, PPM, BI, and EHR. He has a Bachelor of Technology in CSE from The Gandhi Institute of Engineering and Technology, a Master of Technology from The Institute of Engineering and Management IT, and an MBA in Finance from St. Xavier's College. He's published two research papers, one in a conference and the other in a journal, during his Master of Technology.
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Dianna
Edited By Dianna Dragonetti
Content Editor
As an editor, Dianna Dragonetti leads a team of five writers in writing about a variety of software, with an emphasis on how these tools empower businesses. Categories include accounting, learning management systems, content management systems, supply chain management, and electronic data interchange.
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