Home > CMMS Software > Maintenance Connection > Maintenance Connection vs Hippo CMMS

Maintenance Connection vs Hippo CMMS

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Our analysts compared Maintenance Connection vs Hippo CMMS based on data from our 400+ point analysis of CMMS Software, user reviews and our own crowdsourced data from our free software selection platform.

Overview Pricing Benefits & Features Analyst Ratings Comparison Charts User Ratings Analyst Summary Screenshots
Maintenance Connection Software Tool
SelectHub Award Winner
Hippo CMMS Software Tool
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Product Basics

Analyst Rating

85 Detailed Analysis

User Sentiment

Excellent User Sentiment (399 Reviews)

Analyst Rating

69 Detailed Analysis

User Sentiment

Great User Sentiment (560 Reviews)

Maintenance Connection is a CMMS solution that helps you streamline maintenance operations and empowers you to take control of your assets.

You can centralize your asset information, automate preventive maintenance tasks and facilitate communication between your teams to improve equipment uptime and increase productivity.

Features like asset management, multi-site capabilities, predictive maintenance tools, work order tracking, and reporting and analytics modules enable you to gain valuable insights into your operations and make data-driven decisions.

However, you should consider potential challenges such as complex implementation, limited reporting capabilities and slow performance.

While specific user reviews for the system are limited, the vendor offers a free trial to help you evaluate its suitability for your organization.

The cost depends on your deployment choice (cloud or on-premise), with possible extras for add-ons and setup. You can also request a customized quote.

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Hippo CMMS is a cloud-based software designed to streamline maintenance operations for businesses with physical assets. It caters to organizations of various sizes, from small companies to large enterprises, particularly those managing equipment-heavy operations in manufacturing, facilities management, and utilities. Key benefits include improved work order management, preventive maintenance scheduling, inventory tracking, and reporting capabilities. Popular features encompass mobile apps for technicians, customizable dashboards, and integrations with other business systems. User reviews highlight its user-friendly interface, efficient workflow, and strong customer support. Compared to similar CMMS solutions, Hippo strikes a balance between affordability and comprehensiveness. Pricing typically falls within the mid-range, with options for per-user or per-asset licensing, and flexible payment plans. However, some users mention limitations in advanced reporting and customization compared to high-end competitors.

Pros
  • User-friendly interface
  • Mobile app for technicians
  • Strong customer support
  • Good value for the price
  • Integrations with other systems
 Cons
  • Limited reporting options
  • Fewer customization options
  • Not ideal for complex workflows
  • May not scale well for large enterprises
  • Occasional bugs and glitches
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$45/User, Monthly
Free Trial is unavailable →
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Tailored to your specific needs
$35 Annual, Monthly, Quote-based
Free Trial is available →
Get a free price quote
Tailored to your specific needs
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Windows
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Linux
Android
Chromebook
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Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
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FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Maximize Equipment Uptime: The New York Times prevented equipment breakdowns and ensured smooth newspaper production and delivery by using proactive maintenance techniques like asset health tracking and automated preventive maintenance.
  • Optimize Work Order Management: Husky Rack & Wire streamlined their maintenance operations using automated work order management features. This replaced their previous manual, email-based process, leading to increased efficiency, reduced equipment downtime, and improved communication between technicians and supervisors.
  • Improve Productivity: Maine Medical Center adopted a digital work order and asset management system which helped them automate reporting, and provide mobile access to technicians, leading to faster response times and reduced unplanned maintenance.
  • Empower Efficient Maintenance Anywhere: The system enabled a Broadcast Company to carry out maintenance smoothly in remote Arctic locations. Technicians were equipped with tools for reliable data transfer like water-resistant devices, allowing them to track repairs, manage inventory, and access vital information even with limited connectivity.
  • Save Money: The solution provided SSAB with detailed financial data. They can now track all expenses related to equipment repairs and replacements, leading to better budget allocation and cost control.
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  • Track Equipment Location: Drill down into maintenance activities from both a macro and micro perspective. Track equipment in locations that correlate to their placement in the facility, create and access asset profiles, track work orders attached to assets, as well as search and filter assets to find specific work orders or assets.
  • Ensure Dependable Availability: Reduce asset downtime and ensure reliable service of equipment through routine repairs and close condition-based monitoring.
  • Extend Asset Lifespans: Perform and streamline preventive maintenance tasks to extend asset lifespan and improve the ROA for physical assets.
  • Improve Productivity: Managers gain insight into every work order, receiving more power over and control of labor allocation. Assigning tasks to individual technicians promotes accountability and reduces confusion over responsibility. The calendar interface improves transparency organization-wide and helps keep everyone up-to-date on what needs to happen and when.
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  • Asset Management: Manage your entire asset lifecycle from acquisition to disposal.
    • Multi-Site Capabilities: Whether you're a factory with machines spread across multiple sites or a school district managing buildings and buses, you can stay on top of your assets with centralized data and visibility.
    • Asset Hierarchy: Arrange everything neatly in folders, just like on your computer. You might have a folder for "Radiology Department," with subfolders for "MRI Machines" and "X-Ray Equipment.”
    • Asset Profiles: You don't need to be a tech whiz to create a new asset profile. The drag-and-drop interface offers an intuitive way to create, search and edit asset profiles.
    • Asset Search: Need to find the maintenance history of a specific equipment? Just search for it by name, location, or even its current status, like "needs repair" or “out of service.”
  • Predictive Maintenance: Shift from reactive to proactive maintenance with predictive maintenance tools.
    • Condition Monitoring: Set up alerts that go off when things like temperature or pressure start acting up. That way, you know there's a potential problem before it becomes a major headache.
    • IoT Integration: By connecting sensors to your equipment, you get real-time performance data, allowing you to catch problems early. For example, if a sensor detects unusual vibrations or a temperature change, you'll be alerted immediately.
    • Configurable Dashboard: Some machines are critical for your operations and need more attention than others. Dashboards help you figure out which ones need more frequent maintenance. They also provide a clear picture of how your current maintenance strategies are performing. Are you fixing things as they break, or are you getting ahead with preventive maintenance?
  • Preventive Maintenance: Schedule tasks proactively, optimize technician routes and prioritize critical equipment to prevent unexpected downtime.
    • Scheduling: Plan preventive maintenance tasks based on time, usage or condition-based triggers to minimize unexpected breakdowns. Imagine you've got a fleet of delivery trucks. You can set it up so that every 5,000 miles, the system automatically generates a work order for an oil change. You can set reminders for less frequent tasks like annual inspections.
    • Route Management: Help technicians plan their routes, access work orders and update statuses in real time. This means less time wasted driving around and more time spent on actual maintenance.
    • Prioritization: Prioritize tasks based on criticality. So, if a machine is essential for production, the system will schedule its maintenance ahead of less urgent tasks. This helps prevent those nightmare scenarios where crucial equipment fails unexpectedly.
  • Work Order Management: Create work orders with all the important details, like what needs fixing, how urgent it is and when it needs to be done. Assign them to the right people, so everyone knows who's responsible.
  • Maintenance Request Form: Open the request form on your phone, describe the issue, snap a photo if needed and hit submit. Your request goes straight to the maintenance team. Track the progress in real time — see when it’s assigned, being worked on and fixed.
  • Inventory Management: Tackle issues like stockouts and procurement inefficiencies with inventory management capabilities.
    • Inventory Control: Automate inventory management using minimum and maximum values, reorder points and material transfers. For instance, if your spare AC filters drop below a certain number, it sends you a notification and can even generate a purchase order to restock them.
    • Barcode Capabilities: Check out parts, perform inventory counts and receive new items using barcode scanners.
    • Stockroom Management: Keep track of all your inventory costs and know exactly what's on hand, what's available and what's reserved.
  • Reporting and Analytics: Use statistical reports with 150 prebuilt designs and customizable formats to gain insight into your operations.
    • Forecasting: Predictive maintenance capabilities enable you to stock just the right amount, so you're not wasting money on excess inventory or scrambling to find parts when you need them most. It also lets you estimate future work order volumes and types based on historical data to plan your team's time and resources effectively.
    • KPI Dashboard: Gain a real-time snapshot of how everything's running. You can customize the dashboard to see the metrics that matter the most to you, whether it's work order completion rates, equipment downtime or anything else that keeps you up at night.
    • Auto Notifications: If something goes off the rails, you can set up alerts to get notified immediately, so you can jump on it and keep things running smoothly.
    • Audit Logs: Track all changes made to work orders, including who made the changes, what was changed and when. And just like a confidential file, only the right people can access this audit log, keeping your data safe and sound.
    • Configurable Reports: Turn your existing dashboards into shareable reports, available in visually appealing formats and printer-friendly PDFs. Generate labor, inventory and spare parts, work orders, maintenance history, and asset and equipment depreciation reports to make informed decisions.
  • Mobile CMMS: The MC Kinetic app enables you to update work orders, log time, and even add new assets on the fly. Capture electronic signatures right on your phone, making the approval process faster and more efficient. Technicians can use geolocation to track location and get turn-by-turn directions to the job site.
  • Compliance and Audit Preparedness: See who's certified for which tasks, making it easy to assign the right people to the right jobs. Need to schedule some training? You can quickly see who needs a refresher course. The system makes sure the right tasks are done at the right time, so you avoid those "oops, we forgot" moments that auditors hate.
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  • Preventive Maintenance: PM schedule creation options allow the scheduling of routine or repeating maintenance tasks in advance. This prevents them from falling through the cracks and also lets managers assign them to specific technicians.
  • Work Order Management: Facility managers can track and manage work orders from creation to completion from a centralized dashboard.
  • Equipment/Asset Management: Offers systematic approach to maintenance and monitoring assets while optimizing their lifecycle. Includes features such as budgeting, preventive maintenance, predictive maintenance, asset monitoring, data management, barcode generation and audit trails.
  • Contact Management: Organizes contacts including labor, vendors, clients and subcontractors into a single interface, without requiring users to switch to external email or other communication tools.
  • Fleet Management: Facilitates the management and maintenance tasks required to upkeep a fleet of vehicles. Offers repair history, spare parts tracking, cost forecasting, defect logs and more.
  • User-Friendly Interface: The intuitive, user-friendly interface is good for users with less technical expertise.
  • Flexible Pricing: Offers flexible pricing tiers to make it accessible to a range of business sizes, with customized options to fit company needs. A streamlined architecture foregoes the bells and whistles of many large vendor products to give the needed features without charging for the ones not needed.
  • Calendar Dashboard: There are four dashboards: Advanced, Standard, Calendar and KPI, determined by the version of the solution purchased. The dashboards allow access to view floor plans, search for work orders, view upcoming due dates and more.
  • Hippo Reports: Gives visibility into operational KPIs such as asset depreciation, maintenance costs, inventory budgets and maintenance metrics. Capabilities include generation of reports, emailing them to other users, exporting them and scheduling them to trigger at a future date.
  • Mobile App: Makes the solution accessible from any mobile device with an internet connection. 
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Product Ranking

#4

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CMMS Software

#3

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Analyst Rating Summary

85
69
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0
87
75
87
59
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Platform Capabilities
Preventive and Predictive Maintenance Management
Maintenance Request Management
Reports and Dashboards
Work Order Management
Maintenance Request Management
Preventive and Predictive Maintenance Management
Reports and Dashboards

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

Maintenance Connection
Hippo CMMS
+ Add Product + Add Product
AI-based Capabilities Asset Management Inventory Management Maintenance Request Management Mobile Capabilities Platform Capabilities Preventive And Predictive Maintenance Management Purchase Orders Management Reports And Dashboards Resource Management Vendors And Customers Management Work Order Management 0 87 87 98 94 100 100 74 98 75 83 96 0 75 59 98 81 80 90 52 89 45 50 79 0 25 50 75 100
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

44%
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78%

User Sentiment Summary

Excellent User Sentiment 399 reviews
Great User Sentiment 560 reviews
90%
of users recommend this product

Maintenance Connection has a 'excellent' User Satisfaction Rating of 90% when considering 399 user reviews from 5 recognized software review sites.

86%
of users recommend this product

Hippo CMMS has a 'great' User Satisfaction Rating of 86% when considering 560 user reviews from 4 recognized software review sites.

1.0 (1)
4.6 (12)
4.4 (47)
4.2 (234)
4.5 (290)
4.4 (305)
4.6 (51)
n/a
4.9 (10)
4.4 (9)

Awards

SelectHub research analysts have evaluated Maintenance Connection and concluded it earns best-in-class honors for Platform Capabilities. Maintenance Connection stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award
Platform Capabilities Award

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Synopsis of User Ratings and Reviews

Manage Multiple Sites: Remote access and collaboration features enable centralized control and support. So even if your team's spread out across the country, it's like everyone's working in the same room.
Streamline Communication: Features like work request portals and document sharing help you keep everyone on the same page.
Improve Compliance: Safety inspections, certifications, maintenance records — CMMS helps you stay on top of it all, reducing risks and keeping you in line with regulations.
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Easy to Use: More than 90% of users mentioning this aspect felt that Hippo CMMS is user-friendly and has a minimal learning curve.
Customization: Every review mentioning customization indicated that the solution can be tailored to company needs and that customized views offer an additional benefit according.
Customer Support: Customer Support is very helpful and quick to reply, according to 85% of reviewers referring to support.
Cost-Effective: All the users reviews that refer to the cost agreed that the system provides features that make it cost effective.
Organized View: Hippo CMMS has an organized dashboard and clears on-screen clutter, according to all the users who mention dashboards.
Preventive Maintenance: PM reduces asset downtime and helps plan for future maintenance, as noted by all reviews mentioning this feature.
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Complex Implementation: Configuring everything correctly takes time and effort, and you might need help from IT or the vendor to get it right.
Limited Reporting Capabilities: Some systems might have limited options or make it difficult to get the exact data you need.
Slow Performance: If the solution is sluggish or takes forever to load, it can really slow down your team and make them less efficient.
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No Mobile App: Every review mentioning this aspect felt the need for a mobile application instead of the link they use on their phones.
Inventory: All the users who mention inventory felt that they should be able to access assets in inventory without having to file a work order.
Drop Down Menu: The drop-down menu of many fields have issues and need to be improved, according to all users who mention this feature.
Offline Training: 70% of reviewers who talked about this feature observed the need for simple and easy-to-understand documents and videos for self-training.
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If you're looking to bring some order to the chaos of maintenance management, Maintenance Connection seems like it's got your back. It’s focused on tackling those everyday struggles — lost work orders, missed preventive maintenance tasks and communication breakdowns that can slow your team down.Imagine having all your asset information in one place, with easy access to maintenance histories and schedule tasks like clockwork. Plus, you can manage multiple sites and keep everyone connected, even if they're miles apart.Of course, it's not all sunshine and rainbows. Implementing a CMMS can be a bit of a learning curve, and you might find that the reporting isn't as flexible as you'd like. And while there aren’t enough specific user reviews for the system, it's worth keeping in mind that performance and user experience can vary.They offer a free trial, so you can test it out and see if it's the right fit for you.

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Users praise Hippo CMMS for its user-friendly interface, efficient mobile apps for technicians, and responsive customer support. Many find it cost-effective compared to feature-rich competitors, but acknowledge it may lack some advanced customization options or in-depth reporting available in high-end CMMS solutions. A key strength highlighted by users is its intuitive design, allowing for quick onboarding and adoption, even for individuals less tech-savvy. Mobile apps are seen as a major differentiator, empowering technicians to work efficiently in the field, improving communication and reducing downtime. Responsive customer support is consistently lauded, ensuring users receive timely assistance when needed. However, some users mention limitations in advanced reporting and customization compared to pricier competitors. While offering pre-built reports and customizable dashboards, they may not cater to highly complex needs or require additional data manipulation for specific insights. Additionally, while offering various integrations, some users wish for deeper, more native integrations with specific software they utilize. Ultimately, user reviews suggest Hippo CMMS excels in offering a user-friendly, cost-effective solution with strong mobile capabilities and excellent support. However, those seeking highly advanced reporting, intricate customization, or deeper integrations with specific software might need to consider alternatives. Deciding factors often boil down to individual needs, budget constraints, and the importance placed on user-friendliness and mobile accessibility.

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Screenshots

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Head-to-Head Comparison

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