Home > CMMS Software > Hippo CMMS > Hippo CMMS vs MAPCON

Hippo CMMS vs MAPCON

Last Updated: November 18th, 2024

Our analysts compared Hippo CMMS vs MAPCON based on data from our 400+ point analysis of CMMS Software, user reviews and our own crowdsourced data from our free software selection platform.

Overview Pricing Benefits & Features Analyst Ratings Comparison Charts User Ratings Analyst Summary Screenshots

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Product Basics

Hippo CMMS is a cloud-based software designed to streamline maintenance operations for businesses with physical assets. It caters to organizations of various sizes, from small companies to large enterprises, particularly those managing equipment-heavy operations in manufacturing, facilities management, and utilities. Key benefits include improved work order management, preventive maintenance scheduling, inventory tracking, and reporting capabilities. Popular features encompass mobile apps for technicians, customizable dashboards, and integrations with other business systems. User reviews highlight its user-friendly interface, efficient workflow, and strong customer support. Compared to similar CMMS solutions, Hippo strikes a balance between affordability and comprehensiveness. Pricing typically falls within the mid-range, with options for per-user or per-asset licensing, and flexible payment plans. However, some users mention limitations in advanced reporting and customization compared to high-end competitors.

Pros

User-friendly interface
Mobile app for technicians
Strong customer support
Good value for the price
Integrations with other systems

Cons

Limited reporting options
Fewer customization options
Not ideal for complex workflows
May not scale well for large enterprises
Occasional bugs and glitches

MAPCON provides cloud and on-premise maintenance management to organizations of all sizes in a wide variety of industries. It comes in two versions (lite and professional) that centralize and streamline maintenance activities including facility management and asset management. It also provides mobile access and a range of add-ons to ensure users get the most out of their version.

$35 Annual, Monthly, Quote-based

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Tailored to your specific needs

$35 Monthly

Free Trial is available →

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Tailored to your specific needs

Small

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Cloud

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Mobile

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24/7 Live Support

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Product Insights

Track Equipment Location: Drill down into maintenance activities from both a macro and micro perspective. Track equipment in locations that correlate to their placement in the facility, create and access asset profiles, track work orders attached to assets, as well as search and filter assets to find specific work orders or assets.
Ensure Dependable Availability: Reduce asset downtime and ensure reliable service of equipment through routine repairs and close condition-based monitoring.
Extend Asset Lifespans: Perform and streamline preventive maintenance tasks to extend asset lifespan and improve the ROA for physical assets.
Improve Productivity: Managers gain insight into every work order, receiving more power over and control of labor allocation. Assigning tasks to individual technicians promotes accountability and reduces confusion over responsibility. The calendar interface improves transparency organization-wide and helps keep everyone up-to-date on what needs to happen and when.

Reduce Asset Downtime: Use real-time asset data like meter and gauge readings to schedule preventive maintenance and ensure assets are up and running.
Mobile App: Scan barcodes and pull up equipment IDs, inventory information, repair history and other information. Attach images, create and complete work orders, and run reports as well.
Gain Insights: Get focused and detailed information with customizable reports, and access over 200 standardized report formats for easy insights.
Tracking: Track equipment downtime, facilities, inventory, warranty, shifts, crew and safety procedures.
Try for Free: A 30-day free trial offers full version evaluation with personalized login information.

Preventive Maintenance: PM schedule creation options allow the scheduling of routine or repeating maintenance tasks in advance. This prevents them from falling through the cracks and also lets managers assign them to specific technicians.
Work Order Management: Facility managers can track and manage work orders from creation to completion from a centralized dashboard.
Equipment/Asset Management: Offers systematic approach to maintenance and monitoring assets while optimizing their lifecycle. Includes features such as budgeting, preventive maintenance, predictive maintenance, asset monitoring, data management, barcode generation and audit trails.
Contact Management: Organizes contacts including labor, vendors, clients and subcontractors into a single interface, without requiring users to switch to external email or other communication tools.
Fleet Management: Facilitates the management and maintenance tasks required to upkeep a fleet of vehicles. Offers repair history, spare parts tracking, cost forecasting, defect logs and more.
User-Friendly Interface: The intuitive, user-friendly interface is good for users with less technical expertise.
Flexible Pricing: Offers flexible pricing tiers to make it accessible to a range of business sizes, with customized options to fit company needs. A streamlined architecture foregoes the bells and whistles of many large vendor products to give the needed features without charging for the ones not needed.
Calendar Dashboard: There are four dashboards: Advanced, Standard, Calendar and KPI, determined by the version of the solution purchased. The dashboards allow access to view floor plans, search for work orders, view upcoming due dates and more.
Hippo Reports: Gives visibility into operational KPIs such as asset depreciation, maintenance costs, inventory budgets and maintenance metrics. Capabilities include generation of reports, emailing them to other users, exporting them and scheduling them to trigger at a future date.
Mobile App: Makes the solution accessible from any mobile device with an internet connection.

Maintenance Management:
- Lite Version: Offers email work requests, preventive maintenance scheduling with a calendar interface, dispatching, notification emails and service billing.
- Professional Version: Provides employee timecard management, safety procedures, audit procedures, failure and action codes, downtime tracking, work order prioritization and approvals, work order revisions and material planning.
Asset Management:
- Lite Version: Includes lubrication and inspection route management, an equipment database, bill of material logs, location tracking, and maintenance histories.
- Professional Version: Access additional features like meter readings, equipment hierarchies, vendor history, advanced location management, warranty tracking and asset priorities.
Storeroom and Inventory Management:
- Lite Version: Offers an inventory database, one stockroom per site, inventory management attached to work orders, critical spare classification, keywords, location management for equipment and vendor management.
- Professional Version: Additional features include manual and automated part reorder, cycle counting, and material forecasts.
Procurement:
- Lite Version: Make purchase requests as well as receive receipts and invoices.
- Professional Version: Get multi-level purchase order approval, currency exchanges, invoice reconciliation and more.
Reporting:
- Lite Version: Provides over 50 types of reports, Excel import and export capabilities, sortable filters for data lookup and an in-system BI tool.
- Professional Version: Add 250 types of reports, scalable role-based access, graphical dashboards, report scheduling and more.
Advanced Modules: Customize the system with advanced maintenance, administration, system utilities, inventory, purchasing, HR, billing and barcode modules.

Product Ranking

#3

among all
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#28

among all
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Analyst Rating Summary

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User Sentiment Summary

86%

of users recommend this product

Hippo CMMS has a 'great' User Satisfaction Rating of 86% when considering 560 user reviews from 4 recognized software review sites.

84%

of users recommend this product

MAPCON has a 'great' User Satisfaction Rating of 84% when considering 296 user reviews from 3 recognized software review sites.

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4.2 (234)

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4.2 (144)

4.4 (305)

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4.2 (8)

4.4 (9)

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Synopsis of User Ratings and Reviews

Easy to Use: More than 90% of users mentioning this aspect felt that Hippo CMMS is user-friendly and has a minimal learning curve.

Customization: Every review mentioning customization indicated that the solution can be tailored to company needs and that customized views offer an additional benefit according.

Customer Support: Customer Support is very helpful and quick to reply, according to 85% of reviewers referring to support.

Cost-Effective: All the users reviews that refer to the cost agreed that the system provides features that make it cost effective.

Organized View: Hippo CMMS has an organized dashboard and clears on-screen clutter, according to all the users who mention dashboards.

Preventive Maintenance: PM reduces asset downtime and helps plan for future maintenance, as noted by all reviews mentioning this feature.

Easy to Use: More than 85% of users who mention usability said the solution has an easy-to-use interface.

Customer Support: Customer support is very helpful and quick to reply, according to all reviews referring to support.

Cost-Effective: The features provided make the system cost effective, according to 63% of users who refer to cost.

Maintenance: Every review on this topic asserted that maintenance of assets has helped them reduce asset downtime.

Inventory Management: More than 65% of reviews mentioning this feature found it helpful in keeping track of their inventory.

Implementation: It’s fast and easy to install, according to 70% of users who mentioned this aspect.

No Mobile App: Every review mentioning this aspect felt the need for a mobile application instead of the link they use on their phones.

Inventory: All the users who mention inventory felt that they should be able to access assets in inventory without having to file a work order.

Drop Down Menu: The drop-down menu of many fields have issues and need to be improved, according to all users who mention this feature.

Offline Training: 70% of reviewers who talked about this feature observed the need for simple and easy-to-understand documents and videos for self-training.

Search Tool: All reviews about the search tool noted it’s difficult to search for any specific information.

Reports: Editing and building reports isn’t easy, according to 60% of users who mention this feature.

Navigation: The system is difficult to navigate initially, as observed by every review referring to this element.

Users praise Hippo CMMS for its user-friendly interface, efficient mobile apps for technicians, and responsive customer support. Many find it cost-effective compared to feature-rich competitors, but acknowledge it may lack some advanced customization options or in-depth reporting available in high-end CMMS solutions. A key strength highlighted by users is its intuitive design, allowing for quick onboarding and adoption, even for individuals less tech-savvy. Mobile apps are seen as a major differentiator, empowering technicians to work efficiently in the field, improving communication and reducing downtime. Responsive customer support is consistently lauded, ensuring users receive timely assistance when needed. However, some users mention limitations in advanced reporting and customization compared to pricier competitors. While offering pre-built reports and customizable dashboards, they may not cater to highly complex needs or require additional data manipulation for specific insights. Additionally, while offering various integrations, some users wish for deeper, more native integrations with specific software they utilize. Ultimately, user reviews suggest Hippo CMMS excels in offering a user-friendly, cost-effective solution with strong mobile capabilities and excellent support. However, those seeking highly advanced reporting, intricate customization, or deeper integrations with specific software might need to consider alternatives. Deciding factors often boil down to individual needs, budget constraints, and the importance placed on user-friendliness and mobile accessibility.

MAPCON helps users with tracking assets, customization, and managing storeroom and purchase requests. It excels in usability, simplifies the task of tracking inventory, enables asset uptime and offers quick, straightforward implementation. Reviewers also appreciated the top-notch customer support team. In contrast, users indicated that the search tool isn’t adequate and that navigation is hard to figure out at first. The reporting tools are hard to use as well. Overall, it can be a good choice for businesses looking for an affordable CMMS that helps with maintenance planning.

Screenshots

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Head-to-Head Comparison

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FAQ

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