MAPCON vs eWorkOrders

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Our analysts compared MAPCON vs eWorkOrders based on data from our 400+ point analysis of CMMS Software, user reviews and our own crowdsourced data from our free software selection platform.

MAPCON Software Tool

Product Basics

MAPCON provides cloud and on-premise maintenance management to organizations of all sizes in a wide variety of industries. It comes in two versions (lite and professional) that centralize and streamline maintenance activities including facility management and asset management. It also provides mobile access and a range of add-ons to ensure users get the most out of their version.  
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eWorkOrders is a cloud-based CMMS (Computerized Maintenance Management System) designed to help organizations manage and optimize their assets, maintenance tasks, and inventory. It's particularly suited for small and medium-sized businesses (SMBs) across various industries like manufacturing, healthcare, property management, and education.

Key benefits include streamlining work order creation and tracking, automating preventive maintenance schedules, improving asset visibility and utilization, and generating reports for data-driven decision making. Popular features encompass mobile app accessibility, customizable dashboards, inventory management tools, and compliance tracking capabilities.

User reviews highlight its ease of use, intuitive interface, and affordability compared to enterprise-grade CMMS solutions. However, some users mention limitations in complex reporting functionalities and integrations with external systems. Pricing typically falls within the $35-$80 per user per month range, with flexible subscription options based on user count and desired features.


Pros
  • Easy to use interface
  • Affordable for SMBs
  • Mobile app accessibility
  • Decent inventory tools
  • Suitable for basic needs
Cons
  • Limited reporting
  • Few integrations
  • Not ideal for complex needs
  • Limited customization
  • Scalability concerns
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$35 Monthly
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$35/User, Monthly
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Chromebook
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Mobile

Product Assistance

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Live Online
Videos
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Documentation
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Videos
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Email
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FAQ
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Knowledge Base
24/7 Live Support
Email
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24/7 Live Support

Product Insights

  • Reduce Asset Downtime: Use real-time asset data like meter and gauge readings to schedule preventive maintenance and ensure assets are up and running. 
  • Mobile App: Scan barcodes and pull up equipment IDs, inventory information, repair history and other information. Attach images, create and complete work orders, and run reports as well. 
  • Gain Insights: Get focused and detailed information with customizable reports, and access over 200 standardized report formats for easy insights. 
  • Tracking: Track equipment downtime, facilities, inventory, warranty, shifts, crew and safety procedures. 
  • Try for Free: A 30-day free trial offers full version evaluation with personalized login information. 
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  • Boost Productivity: Boost organizational and labor productivity using work order management. Assign tasks to employees and streamline workflows to improve efficiency. 
  • Data Import: Use import templates to scan, review and organize data to ensure all existing and historical data is imported. Customize fields like work order type, asset categories, vendor information and more. 
  • Improve Safety: Effective maintenance management and timely inspections help create a safe working environment. 
  • Ensure Compliance: Use dashboards and comprehensive reports to track compliance during audits. Automate the processes for tracking standards and updating old codes and assets. 
  • Reduce Asset Downtime: Decrease unexpected downtime with preventive maintenance plans. KPI monitoring helps identify asset issues and the underlying reasons behind them in order to expedite the repair process. 
  • Improve ROA: Maximize ROA by optimizing maintenance, extending asset lifespans and streamlining processes. Reduce maintenance costs by using reports to schedule PM. 
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  • Maintenance Management:
    • Lite Version: Offers email work requests, preventive maintenance scheduling with a calendar interface, dispatching, notification emails and service billing. 
    • Professional Version: Provides employee timecard management, safety procedures, audit procedures, failure and action codes, downtime tracking, work order prioritization and approvals, work order revisions and material planning. 
  • Asset Management:
    • Lite Version: Includes lubrication and inspection route management, an equipment database, bill of material logs, location tracking, and maintenance histories. 
    • Professional Version: Access additional features like meter readings, equipment hierarchies, vendor history, advanced location management, warranty tracking and asset priorities. 
  • Storeroom and Inventory Management:
    • Lite Version: Offers an inventory database, one stockroom per site, inventory management attached to work orders, critical spare classification, keywords, location management for equipment and vendor management. 
    • Professional Version: Additional features include manual and automated part reorder, cycle counting, and material forecasts. 
  • Procurement:
    • Lite Version: Make purchase requests as well as receive receipts and invoices. 
    • Professional Version: Get multi-level purchase order approval, currency exchanges, invoice reconciliation and more. 
  • Reporting:
    • Lite Version: Provides over 50 types of reports, Excel import and export capabilities, sortable filters for data lookup and an in-system BI tool. 
    • Professional Version: Add 250 types of reports, scalable role-based access, graphical dashboards, report scheduling and more. 
  • Advanced Modules: Customize the system with advanced maintenance, administration, system utilities, inventory, purchasing, HR, billing and barcode modules. 
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  • Work Order Management: Create, organize, manage, prioritize, track and schedule work orders on a single platform. Access customer information and work history, print a list of all open assignments, view all service requests, share documents and receive automatic email notifications. 
  • Service Request Interface: Allow customers to initiate and monitor requests and store their data without requiring login. Supports automatic request assignment along with updates and feedback through email. 
  • Asset Management:
    •  Manage maintenance operations, resources and equipment. 
    •  Track asset performance and tasks. 
    •  Access work history and all data associated with assets on a single dashboard. 
    •  Maintain asset documentation, warranty information, schematics and other standard operating procedures. 
    •  Analyze maintenance costs and make decisions for repair or replacement. 
    •  Attach photos to document tools, equipment and facility conditions. 
    •  Use barcode scanners to access asset data. 
  • Preventive Maintenance: Plan and schedule maintenance, keep a record of repairs and manage all PM tasks. 
  • Predictive Maintenance:
    •  Set parameters to automatically create work orders and send alerts. 
    •  Make predictions on the maintenance or replacement of equipment and exact moment of failure. 
    •  Automatically update readings through IoT sensors. 
    •  Receive reports based on sensor readings, predictive maintenance work orders and asset history. 
  • Mobile Maintenance Management: Scan barcodes to retrieve data and work order history, access work orders, enter condition monitoring reading, log work hours and record completion of work. Also includes work assignments, real-time asset tracking and reports. 
  • Geographic Information System: Uses GIS technology and enhanced interactive image mapping to track and locate assets and work orders. Search for specific assets and access real-time data to view assets on a floor or site map. 
  • Document Management: Create and share documents, storing standard operating procedures, schematics, manuals and more in a single repository. 
  • Spare Parts Inventory: Access and control inventory levels and set up reorder triggers. Provides parts location, parts and costs tracking, vendor shipping time frame, leftover material entry, counting orders scheduling and tool purchase management. 
  • Employee Management and Time Tracking:
    •  Check labor availability, employee reporting, labor costs on work orders, backlogs and more. 
    •  Track work order time, vacations, sick leave, payroll, breaks and contractor billing information. 
    •  Enter photos of employees. 
    •  Prevent labor overtime, ensure equipment availability and control operating costs. 
  • Materials Management:
    •  Issue parts to work orders and cross-reference materials to equipment, vehicles and vendors. 
    •  Track materials used in a work order, vendor invoices and spot buys. 
    •  Manage material purchasing, distribution and vendors. 
    •  Create purchase orders for items needed with vendor or customer pricing. 
    •  Create a catalog of commonly used items. 
  • Meter Readings: Track meter reading via API, classify meters by types, conduct batch meter readings, create meter routes, set preventive maintenance triggers and conduct criteria-based searches for meters. 
  • Reporting: Track work orders, expenses, employee performance, work order time and payroll at the month, week or year level. 
  • Dashboards: Shows trends, graphs and maintenance items that require attention. Customizable to view relevant information, monitor tasks and watch KPIs to make data-based decisions. 
  • API: Use to import data, remove difference in standards, eliminate duplicate data, and synchronize past and current data. 
  • Signature Capture: Set up different types of electronic sign-off to ensure verification and grant permission. Use a set format when printing documents. 
  • Single Sign-On: Ensures security, eliminates multiple passwords and improves the customer experience. 
  • Checklist: Use for preventive maintenance tasks to ensure safety and maintenance of equipment. Add notes, images, documents and track trends in any fields. 
  • Tool Management: Manage and track tools, maintain repair data, determine expected lifespan and implement a check-in and checkout process. Keep a count of small tools and add photos for insurance purposes. 
  • Stockroom Inventory Management: Manage and control stockroom levels, and value inventory based on fixed cost and cost average. Logs vendors, products, costs, shipping times and sales contacts. 
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Product Ranking

#28

among all
CMMS Software

#137

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CMMS Software

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Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

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eWorkOrders
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AI-based Capabilities Asset Management Inventory Management Maintenance Request Management Mobile Capabilities Platform Capabilities Preventive And Predictive Maintenance Management Purchase Orders Management Reports And Dashboards Resource Management Vendors And Customers Management Work Order Management 0 84 66 98 87 70 100 78 63 45 67 71 0 25 50 75 100
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User Sentiment Summary

Great User Sentiment 296 reviews
Excellent User Sentiment 107 reviews
84%
of users recommend this product

MAPCON has a 'great' User Satisfaction Rating of 84% when considering 296 user reviews from 3 recognized software review sites.

98%
of users recommend this product

eWorkOrders has a 'excellent' User Satisfaction Rating of 98% when considering 107 user reviews from 2 recognized software review sites.

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4.9 (17)
4.2 (144)
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4.9 (90)
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Awards

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eWorkOrders stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

Synopsis of User Ratings and Reviews

Easy to Use: More than 85% of users who mention usability said the solution has an easy-to-use interface.
Customer Support: Customer support is very helpful and quick to reply, according to all reviews referring to support.
Cost-Effective: The features provided make the system cost effective, according to 63% of users who refer to cost.
Maintenance: Every review on this topic asserted that maintenance of assets has helped them reduce asset downtime.
Inventory Management: More than 65% of reviews mentioning this feature found it helpful in keeping track of their inventory.
Implementation: It’s fast and easy to install, according to 70% of users who mentioned this aspect.
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User-Friendly Interface: Users often commend eWorkOrders for its intuitive and easy-to-navigate dashboard that simplifies the management of maintenance tasks.
Flexible Asset Management: The system's robust asset tracking capabilities allow for efficient monitoring and maintenance scheduling, highly appreciated by facilities with complex asset inventories.
Customizable Work Orders: Users value the ability to tailor work orders to specific needs, including the addition of detailed instructions and custom fields.
Effective Reporting Tools: Detailed and customizable reports give users insights into maintenance operations, aiding in data-driven decision-making.
Mobile Access: The platform's mobile responsiveness is a boon for on-the-go technicians who need to access and update work orders from any location.
Reliable Customer Support: Feedback from users consistently highlights the prompt and helpful support offered by eWorkOrders' customer service team.
Integrative Capabilities: The ability to integrate with other systems and applications ensures that eWorkOrders adapts well within various IT ecosystems.
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Search Tool: All reviews about the search tool noted it’s difficult to search for any specific information.
Reports: Editing and building reports isn’t easy, according to 60% of users who mention this feature.
Navigation: The system is difficult to navigate initially, as observed by every review referring to this element.
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Limited Customization: Some users find the options for customization to be somewhat restricted, particularly when trying to tailor the software to fit very specific process flows or industry requirements.
User Interface Complexity: There's a learning curve associated with the UI, which can be seen as cluttered or non-intuitive, leading to a slower adoption rate among less tech-savvy staff.
Reporting Limitations: Reports may have limitations in terms of filtration and display options, causing frustration when trying to extract precise data insights.
Mobile App Gaps: The mobile experience is sometimes reported to be less robust than the desktop version, hindering on-the-go productivity for maintenance teams.
Customer Support Issues: While not widespread, there are anecdotal instances where customer support has not met user expectations in terms of response time or problem-solving efficiency.
Integration Challenges: Integrating eWorkOrders with other systems (ERP, accounting software, etc.) can be challenging, and may require additional support or customization.
Cost Considerations: Small businesses, in particular, sometimes find the cost per user to be on the higher side, especially when scaling up and requiring more licenses.
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MAPCON helps users with tracking assets, customization, and managing storeroom and purchase requests. It excels in usability, simplifies the task of tracking inventory, enables asset uptime and offers quick, straightforward implementation. Reviewers also appreciated the top-notch customer support team. In contrast, users indicated that the search tool isn’t adequate and that navigation is hard to figure out at first. The reporting tools are hard to use as well. Overall, it can be a good choice for businesses looking for an affordable CMMS that helps with maintenance planning.

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EWorkOrders, a cloud-based CMMS, resonates with users for its user-friendly interface, affordability, and focus on core maintenance needs. Compared to competitors, users praise its intuitive mobile app empowering technicians, automated scheduling for preventive maintenance, and decent inventory management tools. However, limited reporting capabilities and integrations raise concerns, especially for complex needs. Many users, particularly from small and medium businesses, highlight the ease of use and affordability compared to feature-rich enterprise CMMS. One user, transitioning from paper-based systems, appreciated the "intuitive interface and mobile app that streamlined workflows and boosted communication." Another user, running a manufacturing facility, valued the "affordable subscription plan and decent inventory management, perfect for our basic maintenance needs." However, users with more complex requirements mention limitations. One user in a large healthcare facility noted, "the reporting features weren't as robust as I needed for in-depth analysis," while another user managing a diverse asset portfolio commented, "integrations with other software were limited, requiring workarounds or additional fees." These limitations can become dealbreakers for users seeking extensive data insights or intricate system connections. Ultimately, eWorkOrders shines for its user-friendliness, affordability, and focus on core CMMS functionalities. But users with advanced needs might require more elaborate reporting, integrations, and scalability offered by competitors. Understanding your specific maintenance requirements and comparing feature sets is crucial before choosing the right CMMS solution.

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