ServiceChannel vs ManagerPlus

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Our analysts compared ServiceChannel vs ManagerPlus based on data from our 400+ point analysis of CMMS Software, user reviews and our own crowdsourced data from our free software selection platform.

Product Basics

ServiceChannel is a cloud-based facilities management software designed to streamline the maintenance and repair processes of buildings and equipment. It caters to businesses of all sizes, particularly those with multiple locations. The platform offers a centralized hub for managing work orders, contractor sourcing, and budget tracking. Users can submit service requests, track progress, and receive invoices electronically, improving transparency and efficiency.

Popular features include real-time data, analytics, and reporting, allowing users to identify trends and make informed decisions about maintenance strategies. Additionally, the mobile app provides on-the-go access for facility managers and maintenance personnel.

While user experiences with similar software vary, ServiceChannel generally receives positive feedback for its user-friendly interface, robust features, and comprehensive service provider network. However, some users mention occasional challenges with customization and reporting capabilities.

Pricing information for ServiceChannel is not publicly available and may vary depending on specific needs and the number of facilities managed. It's recommended to contact ServiceChannel directly for a personalized quote.


Pros

  • Easy to use interface
  • Centralized work orders
  • Real-time data & reports
  • Mobile app access
  • Large contractor network

Cons

  • Limited customization
  • Reporting complexity
  • Integration challenges
  • Cost may vary
  • Limited offline access
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ManagerPlus by Eptura, Inc. is a comprehensive asset management solution that streamlines maintenance schedules, tracks asset lifecycle, and manages inventory with ease. Tailored for mid-sized to large enterprises, its most striking benefit is the ability to centralize asset information which significantly improves decision-making. This platform thrives in environments where asset reliability is critical, such as manufacturing, construction, and transportation industries. Notable features include work order management, preventive maintenance scheduling, and robust reporting capabilities that empower users with actionable insights. ManagerPlus stands out for its user-friendly interface and mobile accessibility, fostering operational efficiency on the go. While pricing considerations are opaque without direct consultation, potential buyers should anticipate a scalable cost structure that correlates with the size and complexity of their asset portfolio. Payment frequency is typically structured on a subscription basis, providing flexibility and predictability in budgeting for long-term asset management strategies.

  • Pros
  • User-friendly interface
  • Robust asset tracking capabilities
  • Effective preventive maintenance scheduling
  • Mobile app increases operational flexibility
  • Good customer support services
  • Cons
  • Limited reporting customization
  • Higher learning curve for some features
  • Occasional software glitches
  • Integration with other systems can be complex
  • Costly for small businesses
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$50/User, Monthly
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$85 Monthly
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Small 
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Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Secure Data: SSAE 16 compliance ensures data is safe as it moves between server and software.
  • Anywhere Access: Work order status is visible via mobile devices with proper internet connection.
  • Data-Driven Decision Making: Use dashboards to leverage actionable insights from collected data in order to improve operational efficiency.
  • Reduce Cost: Improve organizational ROI by reducing asset downtime, streamlining preventive maintenance (PM) schedules and more.
  • Real-Time Information: View asset information, work order progress and reports in real time from any location.
  • Receive Event-Driven Alerts:Set the system to send alerts based on predefined triggers such as a scheduled maintenance task, asset shutdown and more.
  • Simplify Contractor Management: Leverage proposal and RFP management to more easily find and hire contractors. Compose, send, track and log all interactions with contractors directly from the system, reducing the chances of lost emails.
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  • Data-Rich Work Orders: Get integrated, data-rich work orders that include all the information needed to close out a work request. Technicians can access digital manuals, work checklists, associated parts lists, material logs, asset profiles and complete maintenance histories in the field from their mobile devices. 
  • Smarter Business Management: Use data collected from work orders, inventory management, procurement and more to perform business analytics and intelligence functions. Generate performance reports, analyze budgets, forecast and plan for the future. 
  • Proactive and Preventive Maintenance: Prioritize, assign, schedule and track a variety of work order types, boosting team productivity and streamlining the maintenance process. 
  • Fleet Management: Fleet and vehicle management automates, streamlines and simplifies the daily operations of maintaining and managing a fleet. 
  • Manage Facilities Inside and Out: Manage a wide range of assets, from small spare parts inventory to multisite facilities and compounds. Track asset health with IoT and condition-based monitoring, and use that data to auto-generate work orders when the time is right. 
  • Anywhere Access: ManagerPlus’ server provides enterprise-grade data security and automatically backs up, updates and manages the platform through the cloud. Customize dashboards and navigation for peak efficiency and at-a-glance information accessible on any mobile device.
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  • Provider Management: A commercial contractor directory makes sourcing and qualifying contractors simpler and more effective. Check provider credentials and insurance to stay compliant. Contractor scorecards help measure performance and cost based on detailed metrics.
  • Service Automation: Automate events, tasks, processes and business functions. Helps promote multidimensional visibility into business operations and streamline service processes.
  • Financial Management: Manage financial planning, budgeting, forecasting, asset lifespans and more, directly from the interface.
  • Reporting: Provides pre-built reports, data analytics and business intelligence features to help answer business questions. Receive reports that explain the breakdown of spending and work order volume based on details like trade and provider. Immediately identify issues with locations, spend and jobs, and decide the priority of work.
  • Work Order Management: Create, assign, monitor and complete work orders and maintenance requests easily.
  • Planned Maintenance Scheduling: Calendar-based maintenance scheduling helps create maintenance events in advance, set alerts to trigger when the events are due and execute maintenance plans to upkeep assets.
  • Asset and Energy Management: Track real-time asset data, repair and maintenance history, initial and operating cost, installation dates, warranties and asset failure reports in a centralized view. Keep track of and plan for preventative maintenance to reduce asset downtime.
  • Site Management: Create and manage plans for capital upgrades and repairs, status, costs and multi-level approvals. Tailor and automate maintenance plans by specifying locations, frequency and providers to ensure uptime of assets. Create a centralized catalog for staff to directly order critical supplies.
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  • Asset Management: Collect and unify asset information into a cohesive, accessible platform that users can launch on any device.
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Product Ranking

#26

among all
CMMS Software

#14

among all
CMMS Software

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Analyst Rating Summary

79
78
96
0
68
82
73
85
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Vendors and Customers Management
Platform Capabilities
AI-based Capabilities
Mobile Capabilities
Reports and Dashboards
Maintenance Request Management
Vendors and Customers Management
Platform Capabilities
Reports and Dashboards
Mobile Capabilities

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

ServiceChannel
ManagerPlus
+ Add Product + Add Product
AI-based Capabilities Asset Management Inventory Management Maintenance Request Management Mobile Capabilities Platform Capabilities Preventive And Predictive Maintenance Management Purchase Orders Management Reports And Dashboards Resource Management Vendors And Customers Management Work Order Management 96 68 73 81 92 99 90 39 91 60 100 79 0 82 85 100 87 90 85 61 89 60 100 83 0 25 50 75 100
100%
0%
0%
0%
0%
100%
69%
0%
31%
77%
0%
23%
73%
0%
27%
87%
0%
13%
83%
0%
17%
100%
0%
0%
89%
0%
11%
83%
0%
17%
100%
0%
0%
90%
0%
10%
86%
0%
14%
86%
0%
14%
38%
0%
62%
63%
0%
37%
88%
0%
12%
88%
0%
12%
57%
0%
43%
57%
0%
43%
100%
0%
0%
100%
0%
0%
76%
0%
24%
82%
0%
18%

Analyst Ratings for Technical Requirements Customize This Data Customize This Data

72%
0%
28%
28%
0%
72%

User Sentiment Summary

Great User Sentiment 188 reviews
Great User Sentiment 203 reviews
84%
of users recommend this product

ServiceChannel has a 'great' User Satisfaction Rating of 84% when considering 188 user reviews from 4 recognized software review sites.

81%
of users recommend this product

ManagerPlus has a 'great' User Satisfaction Rating of 81% when considering 203 user reviews from 3 recognized software review sites.

4.8 (5)
n/a
4.0 (77)
5.0 (4)
4.3 (91)
4.0 (190)
4.5 (15)
4.3 (9)

Awards

SelectHub research analysts have evaluated ServiceChannel and concluded it earns best-in-class honors for Vendors and Customers Management.

Vendors and Customers Management Award

SelectHub research analysts have evaluated ManagerPlus and concluded it earns best-in-class honors for Vendors and Customers Management.

Vendors and Customers Management Award

Synopsis of User Ratings and Reviews

Customer Support: Customer Support is very helpful and quick to reply, according to 78% of reviews referring to it.
User-Friendly: The product has a user-friendly interface and intuitive features, as 90% of reviewers mention this aspect note.
Work Order: Over 88% of users referencing this feature state that it’s made the process of assigning and creating work orders easy.
Invoices: This feature helps reduce manual labor in the experience of all reviewers talking about invoices.
Frequent Updates: Its frequent and market-relevant updates are helpful, according to all reviews citing this aspect.
Analytics: Personalized analysis helps make data-driven decisions, according to 80% of users reviewing analytics.
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Improved Visibility and Control: Centralized dashboard tracks asset location, status, and usage in real-time, empowering informed decision-making.
Streamlined Maintenance: Automated scheduling based on usage data and customizable alerts prevent downtime and optimize maintenance resources.
Enhanced Compliance: Built-in features track certifications, inspections, and audits, ensuring adherence to industry standards and mitigating risk.
Cost-Effective Management: Integrated cost tracking and depreciation tools provide accurate financial insights, enabling informed budgeting and cost optimization.
Data-Driven Decision Making: Advanced reporting and analytics tools generate actionable insights from asset data, empowering data-driven decision-making.
Mobile Workforce Optimization: Mobile app empowers field personnel with real-time access to asset data, streamlining workflows and improving operational efficiency.
Scalability and Integration: Modular architecture adapts to growing asset portfolios and integrates seamlessly with existing systems, ensuring sustainable scalability.
User-Friendly Interface: Intuitive interface simplifies asset management for users with varying technical expertise, promoting user adoption.
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Vendor Interface: All users mentioning this feature observe that the vendors have to choose to work with the system and the training takes a long time.
Tickets: More than 65% of reviews on this topic say that no notification for closing a ticket is sent to contractors.
Issue List: Creating an issue list takes a long time and has to be done manually, according to more than 65% of reviewers specifying issue lists.
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Limited Customization: While offering some customization options, users report rigidity in dashboards and reports, hindering adaptation to specific workflows.
Learning Curve for Complex Features: While generally user-friendly, some advanced features, like custom reports and integrations, require technical expertise, potentially increasing training needs.
Potential Implementation Challenges: Complex setups with large asset volumes or intricate integrations might require significant configuration and support, impacting deployment timelines.
Mixed Experiences with Customer Support: Users report varying levels of satisfaction with customer support, highlighting occasional slow response times or limited resolution to complex issues.
Pricing Concerns for Smaller Companies: While offering tiered pricing, some users, particularly smaller organizations, find the cost higher compared to basic asset tracking tools, requiring careful evaluation of ROI.
Mobile App Limitations: While available, the mobile app's functionality might not fully reflect the web platform's capabilities, potentially limiting field personnel's experience.
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ServiceChannel helps users manage work orders, invoices, analysis and reporting via an intuitive interface. Users specifically call out invoicing, analytics, relevant updates and customization as advantages of using the software. However, there are no reminders for contractors when closing a ticket, and creating issue lists isn’t among the tasks that users can automate. Furthermore, the vendor training process is long. Overall, despite the product’s drawbacks, it can be a good fit for companies looking to save time and support key processes with a user-friendly CMMS.

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User reviews of ManagerPlus in the past year paint a picture of a powerful asset management software with both strengths and weaknesses to consider. Many users praise its centralized dashboard and real-time tracking, providing valuable visibility into asset location, status, and usage. This comprehensive overview, compared to basic asset tracking tools, empowers informed decision-making and proactive maintenance, saving time and resources. Additionally, automated maintenance scheduling and built-in compliance features are highlighted as strengths, streamlining workflows and mitigating risks, which can be advantageous over competitors lacking these functionalities. However, some users mention limited customization options as a drawback. While the interface is generally user-friendly, reports and dashboards might not easily adapt to specific workflows, unlike some competitors offering more flexibility. Additionally, complex features and integrations can require more technical expertise, potentially increasing training needs compared to simpler asset management software. Another point of consideration is pricing. While ManagerPlus offers tiered plans, some users, particularly smaller businesses, find it costlier than basic alternatives. However, its comprehensive feature set and potential return on investment through improved efficiency and cost savings should be weighed against the initial cost. Ultimately, the decision depends on individual needs and budget constraints. In conclusion, ManagerPlus offers a robust suite of features for comprehensive asset management, but its value proposition depends on your specific needs and priorities. Carefully consider its strengths, such as real-time tracking and compliance management, alongside its limitations, like customization rigidity and potential learning curve. Comparing it to similar products based on features, ease of use, and pricing will help you determine if ManagerPlus is the right fit for your asset management goals.

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Screenshots

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