Home > CMMS Software > UpKeep > UpKeep vs 60Hertz

UpKeep vs 60Hertz

Last Updated: November 25th, 2024

Our analysts compared UpKeep vs 60Hertz based on data from our 400+ point analysis of CMMS Software, user reviews and our own crowdsourced data from our free software selection platform.

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Product Basics

UpKeep is a cloud-based CMMS (computerized maintenance management system) software designed to streamline various tasks involved in facility and equipment maintenance. It caters to businesses of all sizes, from small startups to large enterprises, particularly those managing multiple locations or equipment types.

It offers a comprehensive suite of tools to help teams manage work orders, track assets, schedule preventive maintenance and monitor inventory levels.

Users can access the software from any device with an internet connection, promoting remote accessibility and team collaboration.

Compared to similar CMMS solutions, the solution is praised for its user-friendly interface, ease of implementation and affordability.

While pricing details may vary depending on specific needs, the system generally falls within a competitive range and offers subscription tiers based on the number of users and desired features.

60Hertz provides CMMS software designed for organizations managing critical infrastructure, such as utilities and industrial facilities. It streamlines maintenance operations by centralizing asset data, automating workflows, and facilitating collaboration. The software is highly customizable, enabling organizations to tailor it to their specific needs.

Key benefits include improved asset visibility, reduced downtime, and optimized maintenance costs. Its popular features include predictive maintenance capabilities, mobile access, and robust reporting tools. Compared to similar products, 60Hertz stands out with its focus on critical infrastructure and its user-friendly interface.

Pricing for 60Hertz is based on a subscription model, with tiers tailored to the size and complexity of an organization's operations. The cost varies depending on the number of assets managed and the level of support required.

$45/User, Monthly

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$20/Site, Monthly

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Product Insights

Streamline Work Order Processes: Create, assign and prioritize work orders to address maintenance tasks promptly. Customize workflows to follow standardized work order procedures, minimizing errors and ensuring consistency across teams and locations.

Real-World Example: The system helped a food preservation company create, track and manage work orders digitally, saving valuable time. The company also used filtering capabilities to quickly identify completed, pending and overdue work orders, further enhancing efficiency.

Limit Downtime: Schedule and track of preventive maintenance tasks to reduce unexpected equipment failures. Integrate with sensors and IoT devices to monitor equipment conditions in real time to detect anomalies at an early stage.

Real-World Example: The system helped Alto Products implement preventive maintenance for their paper press area, leading to fewer reactive calls and breakdowns.

Optimize Inventory Management: Gain real-time visibility into inventory levels, locations and usage to make informed reordering decisions, avoiding stockouts and overstocking.

Real-World Example: The solution enabled Layfield Group's technicians to instantly check the availability and location of replacement parts using their mobile devices, eliminating time-consuming manual searches. This streamlined process allowed them to initiate repairs quickly.

Make Data-Driven Decisions: Use custom dashboards to monitor maintenance spending over time and by asset to identify cost-saving opportunities and allocate budgets effectively.

Real-World Example: The system’s analytics module enabled Aesop’s Store Maintenance Coordinator to gain detailed insights into various aspects of maintenance operations, such as work order completion times, costs and categories. This data allowed her to identify trends, assess the effectiveness of maintenance strategies, and justify the need for additional resources.

Improve Communication: Enable technicians and managers to communicate with each other on the go via the mobile app. Update work order statuses, request assistance or access relevant information without being tied to a desk.

Real-World Example: The application enabled McDonald’s managers to track repair progress. It also helped technicians communicate updates or request assistance in real time. This streamlined communication loop ensured that everyone was on the same page and could work together to resolve issues quickly.

Access to Remote Assets: Manage all aspects of the maintenance process and drive program success even in the most remote and inaccessible locations.
Manage Unlimited Assets: Manage an infinite number of assets from one fleet view. Use the derived insights to make informed decisions on repair and replacement.
Reduce Excessive Field Trips: Limit skilled workers’ trips to the field by automatically tracking maintenance activities from the platform.
User-Friendly Interface: A clear, simple interface with easy navigation. Add photos or diagrams for better understanding.
Boost Technician Efficiency: Streamline work orders, automate scheduling, and provide mobile access for real-time updates, empowering technicians to complete more tasks effectively.
Enhance Asset Uptime: Implement preventive maintenance schedules, track asset history, and monitor key performance indicators to identify potential issues early on, preventing costly breakdowns and maximizing asset availability.
Optimize Maintenance Costs: Centralize maintenance data, analyze trends, and identify cost-saving opportunities through inventory optimization, vendor management, and proactive maintenance strategies.
Improve Compliance and Safety: Ensure adherence to industry regulations and safety protocols through automated compliance checks, risk assessments, and incident reporting, fostering a safe and compliant work environment.
Gain Real-Time Visibility: Access real-time data on work orders, asset performance, and maintenance history from any device, enabling informed decision-making and proactive maintenance planning.
Drive Collaboration and Communication: Facilitate seamless communication between maintenance teams, technicians, and stakeholders through integrated messaging, notifications, and knowledge-sharing platforms.

Work Order Management: Receive requests directly from clients or create them as needed. Visualize work orders on a calendar for better scheduling and resource allocation. Track work order progress, update statuses and add comments for real-time visibility. Filter and sort work orders by asset, technician, or location or easy organization. Control who can close work orders by setting role-based permissions.
Asset Management: Store and manage asset information, including model, serial number, location, purchase date, warranty details and maintenance history. Use barcode or QR code scanning to streamline asset identification and data entry. Track asset performance (uptime and downtime).
Parts and Inventory: Track inventory levels, locations and usage in real time. Automatically update counts when parts are used in work orders. Set minimum quantity thresholds for each part and receive alerts when levels are low or reach a reorder point. Create and track purchase orders directly within the system.
Preventive Maintenance: Schedule routine maintenance tasks based on time intervals, meter readings or custom triggers. Automatically generate work orders for recurring maintenance tasks, saving time and ensuring consistency. Schedule maintenance based on calendar dates or time intervals. Create standardized checklists for technicians to follow during preventive maintenance inspections.
Analytics and Reporting: Create personalized dashboards to track the specific KPIs that matter most to the organization. Access pre-made dashboards to quickly visualize key metrics such as work order completion rates, maintenance costs, technician productivity and inventory levels. Export reports in various formats (PDF, CSV, etc.) for further analysis or sharing.
Safety and Compliance: Generate reports to demonstrate compliance with regulatory requirements, such as OSHA or ISO standards. Store and manage safety documents, permits and certifications. Build customizable checklists for safety inspections, audits and other compliance-related tasks.
Cost Analysis and Forecasting: Compare depreciation data with downtime data to assess asset life span and determine whether it’s worth repairing, selling or scrapping. Track depreciation and repair cost data to make more accurate cost predictions for purchasing future assets. Track technician hours and break down work time on different tasks to identify problem areas.
Integrations: Integrate with 500+ other platforms, including Google Workspace, Slack, QuickBooks Online and Zapier to avoid duplicate data entry. Integrate with Okta, Google or other SAML providers to set up single sign-on to avoid getting distracted by multiple login screens. Access Webhooks and API for real-time data sync.

Task Management: Create self-initiated checklists and customized event triggers such as time, run hours, seasons and conditions. Robust management of tasks increases accountability.
Asset Management: Track moving assets and ensure preventive maintenance to optimize performance. Manage photos and information tagged to assets.
Cross-Platform Compatibility: Compatible with both Android and iOS operating systems. Responsive design for mobile phones, tablets and desktops.
Offline First: Manage maintenance processes offline with deep sync logic to support continuous productivity.
Integration with Legacy Systems: Connect existing legacy systems to drive a culture of effective maintenance in the organization.
Customized Views, Analysis and Reporting: Manage team efficiency and skill development with actionable insights from the field.

Product Ranking

#1

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#61

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Analyst Rating Summary

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User Sentiment Summary

91%

of users recommend this product

UpKeep has a 'excellent' User Satisfaction Rating of 91% when considering 2575 user reviews from 5 recognized software review sites.

82%

of users recommend this product

60Hertz has a 'great' User Satisfaction Rating of 82% when considering 14 user reviews from 2 recognized software review sites.

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4.5 (944)

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Synopsis of User Ratings and Reviews

User-Friendliness: Approx. 60% of reviewers appreciate the system’s intuitive interface and ease of use, with multiple mentions of how easy it is to input information, create work orders and navigate the platform.

Improved Communication: 20% of users praised organizational capabilities such as centralized document storage, making it easier to keep track of maintenance records, inventory and other important information.

Robust Preventive Maintenance Capabilities: Approx. 20% of users appreciated robust scheduling and maintenance tracking capabilities.

Intuitive Interface: User-friendly dashboards and straightforward navigation streamline maintenance operations.

Comprehensive Work Order Management: Manage work orders efficiently with customizable templates, priority levels, and automated notifications.

Asset Tracking: Track assets effectively with detailed profiles, history logs, and maintenance schedules.

Predictive Maintenance: Leverage condition monitoring data to predict failures and schedule maintenance proactively.

Mobile Accessibility: Access CMMS data and perform tasks on the go with mobile apps.

Robust Reporting: Generate customizable reports for performance analysis, maintenance costs, and asset utilization.

Technical Issues and Bugs: 40% of reviewers report encountering technical issues, including scrolling problems, bugs and errors in uploading items.

Delayed Customer Support: Some users express dissatisfaction with customer support, citing slow response times and inadequate solutions to technical problems. One reviewer specifically mentions waiting five weeks for references and receiving limited assistance from support representatives.

Feature Limitations: While the mobile app is generally praised, some users find it requires a constant internet connection, limiting its usefulness in areas with poor connectivity. Other reviewers point out specific limitations, such as difficulties in generating reports, lack of custom security options, and issues with inventory management features.

Complex Interface: Users complain that the interface is cluttered and difficult to navigate, requiring extensive training to use effectively.

Limited Customization: Users express frustration with the inability to tailor the software to their specific workflow and business needs, leading to inefficiencies.

Poor Mobile Functionality: Users report issues with accessing and using the software on mobile devices, hindering remote work and field operations.

Insufficient Reporting Capabilities: Users find the reporting tools inadequate, limiting their ability to extract meaningful insights and make informed decisions.

Integration Challenges: Users encounter difficulties integrating the software with other systems, resulting in data silos and manual workarounds.

Limited Technical Support: Users complain about slow response times and inadequate support from the vendor, leaving them stranded when facing technical issues.

UpKeep is a robust maintenance management solution that addresses key challenges faced by organizations with diverse asset portfolios. The platform's user-friendly interface, combined with features like streamlined work order management and preventive maintenance scheduling, simplifies maintenance operations and boosts team productivity.However, the platform isn't without its shortcomings. Technical glitches, delayed customer support and limitations in mobile functionality have been reported by some users, potentially hindering the overall user experience.Overall, UpKeep seems to offer a promising solution for businesses seeking to enhance their maintenance operations, but potential users should weigh the pros and cons carefully to determine if it's the right fit for their specific needs and priorities.

60Hertz is a CMMS software solution that users appreciate for its user-friendly interface, comprehensive feature set, and exceptional customer support. Compared to competitors, 60Hertz stands out with its intuitive design that streamlines maintenance tasks, making it accessible to users of all technical backgrounds. Its robust functionality encompasses work order management, asset tracking, inventory control, and reporting, providing a holistic solution for maintenance operations. Additionally, 60Hertz's dedicated support team receives consistent praise for their prompt and knowledgeable assistance, ensuring seamless implementation and ongoing usage. However, some users have expressed concerns regarding the software's limited customization options, which may not fully accommodate highly specialized maintenance needs. Additionally, the reporting capabilities, while generally robust, could benefit from further enhancements to provide more granular data analysis. Despite these areas for improvement, 60Hertz remains a highly recommended CMMS solution for organizations seeking a user-friendly, feature-rich platform backed by exceptional support. Its strengths in usability, functionality, and support make it particularly well-suited for businesses prioritizing ease of use, comprehensive maintenance management, and reliable technical assistance.

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FAQ

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