Home > CMMS Software > UpKeep > UpKeep vs Interal

UpKeep vs Interal

Last Updated: November 18th, 2024

Our analysts compared UpKeep vs Interal based on data from our 400+ point analysis of CMMS Software, user reviews and our own crowdsourced data from our free software selection platform.

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Product Basics

UpKeep is a cloud-based CMMS (computerized maintenance management system) software designed to streamline various tasks involved in facility and equipment maintenance. It caters to businesses of all sizes, from small startups to large enterprises, particularly those managing multiple locations or equipment types.

It offers a comprehensive suite of tools to help teams manage work orders, track assets, schedule preventive maintenance and monitor inventory levels.

Users can access the software from any device with an internet connection, promoting remote accessibility and team collaboration.

Compared to similar CMMS solutions, the solution is praised for its user-friendly interface, ease of implementation and affordability.

While pricing details may vary depending on specific needs, the system generally falls within a competitive range and offers subscription tiers based on the number of users and desired features.

Interal is a sophisticated software solution designed to streamline maintenance management tasks, particularly excelling as a Computerized Maintenance Management System (CMMS). It is ideally suited for industries such as manufacturing, facilities management, and utilities, where efficient maintenance operations are crucial. Users benefit from its robust features, including asset management, work order tracking, and preventive maintenance scheduling, which enhance operational efficiency and reduce downtime. Interal stands out with its user-friendly interface and customizable reporting capabilities, allowing organizations to tailor the system to their specific needs. Compared to similar products, users often praise its intuitive design and comprehensive functionality. While specific pricing details are not readily available, potential users are encouraged to contact SelectHub for a personalized pricing quote. This ensures that organizations can find a solution that aligns with their budget and operational requirements, making Interal a versatile and valuable tool in the realm of maintenance management.

$45/User, Monthly

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$95 Monthly

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Product Insights

Streamline Work Order Processes: Create, assign and prioritize work orders to address maintenance tasks promptly. Customize workflows to follow standardized work order procedures, minimizing errors and ensuring consistency across teams and locations.

Real-World Example: The system helped a food preservation company create, track and manage work orders digitally, saving valuable time. The company also used filtering capabilities to quickly identify completed, pending and overdue work orders, further enhancing efficiency.

Limit Downtime: Schedule and track of preventive maintenance tasks to reduce unexpected equipment failures. Integrate with sensors and IoT devices to monitor equipment conditions in real time to detect anomalies at an early stage.

Real-World Example: The system helped Alto Products implement preventive maintenance for their paper press area, leading to fewer reactive calls and breakdowns.

Optimize Inventory Management: Gain real-time visibility into inventory levels, locations and usage to make informed reordering decisions, avoiding stockouts and overstocking.

Real-World Example: The solution enabled Layfield Group's technicians to instantly check the availability and location of replacement parts using their mobile devices, eliminating time-consuming manual searches. This streamlined process allowed them to initiate repairs quickly.

Make Data-Driven Decisions: Use custom dashboards to monitor maintenance spending over time and by asset to identify cost-saving opportunities and allocate budgets effectively.

Real-World Example: The system’s analytics module enabled Aesop’s Store Maintenance Coordinator to gain detailed insights into various aspects of maintenance operations, such as work order completion times, costs and categories. This data allowed her to identify trends, assess the effectiveness of maintenance strategies, and justify the need for additional resources.

Improve Communication: Enable technicians and managers to communicate with each other on the go via the mobile app. Update work order statuses, request assistance or access relevant information without being tied to a desk.

Real-World Example: The application enabled McDonald’s managers to track repair progress. It also helped technicians communicate updates or request assistance in real time. This streamlined communication loop ensured that everyone was on the same page and could work together to resolve issues quickly.

Create and Stick to Preventive Maintenance Plans: Assign tasks to technicians with drag-and-drop work orders and track maintenance tasks with real-time updates. Plan repair days, weeks or even months ahead of time to increase asset longevity and decrease unexpected downtime.
Make Data-Driven Decisions: Gain insights into maintenance metrics and work orders via dashboards, collect long-term data, and get visibility into operations in order to make smarter decisions.
Track Work Order Process: Leverage role-based accounts to request work orders and track their progress once they’ve been approved. Assign tasks and monitor the time spent completing them to track performance and assess productivity.
Keep Detailed Maintenance History: Easily access serial numbers, warranty details, asset location, parts lists and maintenance history from a desktop or mobile device to retrieve extensive asset information at a glance as well as update it when needed.
Organize Parts: Stay organized by recording profile information, tracking maintenance on individual parts and locating parts within assets to automate organizational tasks and reduce inventory loss.
Ensure Safety: Prevent unauthorized access to assets, machinery and the maintenance system using integrated lockout procedures. Safety documents associated with specific equipment are automatically attached to work orders assigned to those assets for easy access that promotes technician safety.
Customize Solution: Customize the platform to suit industry and organizational needs.

Work Order Management: Receive requests directly from clients or create them as needed. Visualize work orders on a calendar for better scheduling and resource allocation. Track work order progress, update statuses and add comments for real-time visibility. Filter and sort work orders by asset, technician, or location or easy organization. Control who can close work orders by setting role-based permissions.
Asset Management: Store and manage asset information, including model, serial number, location, purchase date, warranty details and maintenance history. Use barcode or QR code scanning to streamline asset identification and data entry. Track asset performance (uptime and downtime).
Parts and Inventory: Track inventory levels, locations and usage in real time. Automatically update counts when parts are used in work orders. Set minimum quantity thresholds for each part and receive alerts when levels are low or reach a reorder point. Create and track purchase orders directly within the system.
Preventive Maintenance: Schedule routine maintenance tasks based on time intervals, meter readings or custom triggers. Automatically generate work orders for recurring maintenance tasks, saving time and ensuring consistency. Schedule maintenance based on calendar dates or time intervals. Create standardized checklists for technicians to follow during preventive maintenance inspections.
Analytics and Reporting: Create personalized dashboards to track the specific KPIs that matter most to the organization. Access pre-made dashboards to quickly visualize key metrics such as work order completion rates, maintenance costs, technician productivity and inventory levels. Export reports in various formats (PDF, CSV, etc.) for further analysis or sharing.
Safety and Compliance: Generate reports to demonstrate compliance with regulatory requirements, such as OSHA or ISO standards. Store and manage safety documents, permits and certifications. Build customizable checklists for safety inspections, audits and other compliance-related tasks.
Cost Analysis and Forecasting: Compare depreciation data with downtime data to assess asset life span and determine whether it’s worth repairing, selling or scrapping. Track depreciation and repair cost data to make more accurate cost predictions for purchasing future assets. Track technician hours and break down work time on different tasks to identify problem areas.
Integrations: Integrate with 500+ other platforms, including Google Workspace, Slack, QuickBooks Online and Zapier to avoid duplicate data entry. Integrate with Okta, Google or other SAML providers to set up single sign-on to avoid getting distracted by multiple login screens. Access Webhooks and API for real-time data sync.

Configurable Dashboards: Customizable maintenance dashboards help get a snapshot and visualize KPIs.
Grouped Metrics: Get specific insights by grouping KPIs into categories such as technical, time management, financial and work orders. Export statistics from sales or purchase departments to have a common access point.
Report Designer: Offers clear and easily interpretable reports to communicate information, combine data and track asset input.
Kompanion! Mobile App: View and escalate requests, track labor hours, input data, update asset profiles, attach images and more from anywhere.
Geographical Navigation: Log equipment location on site with images and maps to help find equipment efficiently and safely.
Work Orders: Create, assign, track and complete work orders in an entirely paperless process. Plan work ahead of time and set reminders for recurring maintenance tasks to keep repairs timely. Supports creating a new work order or adding hours to a work order by scanning equipment barcodes.
Maintenance Planning Board: Customize to show specific types of assets or part of a floor. Color code maintenance type and set icons to represent the progress of maintenance tasks. Grants access to equipment files, preventive configurations and corrective work orders. Also automates database changes and calculates subsequent dates if necessary.
Integration: Streamlines processes by connecting with other solutions like ERP and accounting software.

Product Ranking

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Analyst Rating Summary

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User Sentiment Summary

91%

of users recommend this product

UpKeep has a 'excellent' User Satisfaction Rating of 91% when considering 2575 user reviews from 5 recognized software review sites.

100%

of users recommend this product

Interal has a 'excellent' User Satisfaction Rating of 100% when considering 3 user reviews from 1 recognized software review sites.

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Awards

Synopsis of User Ratings and Reviews

User-Friendliness: Approx. 60% of reviewers appreciate the system’s intuitive interface and ease of use, with multiple mentions of how easy it is to input information, create work orders and navigate the platform.

Improved Communication: 20% of users praised organizational capabilities such as centralized document storage, making it easier to keep track of maintenance records, inventory and other important information.

Robust Preventive Maintenance Capabilities: Approx. 20% of users appreciated robust scheduling and maintenance tracking capabilities.

User-Friendly: Interal is known for its intuitive interface, making it easy for users to navigate and find the information they need quickly.

Adaptable: Interal can be customized to fit the specific needs and processes of various businesses, from small to large enterprises.

Strong Support: Users consistently praise Interal's responsive and helpful customer support team, ensuring a smooth experience.

Technical Issues and Bugs: 40% of reviewers report encountering technical issues, including scrolling problems, bugs and errors in uploading items.

Delayed Customer Support: Some users express dissatisfaction with customer support, citing slow response times and inadequate solutions to technical problems. One reviewer specifically mentions waiting five weeks for references and receiving limited assistance from support representatives.

Feature Limitations: While the mobile app is generally praised, some users find it requires a constant internet connection, limiting its usefulness in areas with poor connectivity. Other reviewers point out specific limitations, such as difficulties in generating reports, lack of custom security options, and issues with inventory management features.

Lack of Identified Cons: User reviews do not mention any drawbacks of using Interal's CMMS software.

UpKeep is a robust maintenance management solution that addresses key challenges faced by organizations with diverse asset portfolios. The platform's user-friendly interface, combined with features like streamlined work order management and preventive maintenance scheduling, simplifies maintenance operations and boosts team productivity.However, the platform isn't without its shortcomings. Technical glitches, delayed customer support and limitations in mobile functionality have been reported by some users, potentially hindering the overall user experience.Overall, UpKeep seems to offer a promising solution for businesses seeking to enhance their maintenance operations, but potential users should weigh the pros and cons carefully to determine if it's the right fit for their specific needs and priorities.

Is Interal an internal affair, or can the rest of us get in on this CMMS action? User reviews from the last year are limited, but those available paint a positive picture of Interal, particularly for small to medium-sized businesses. Users rave about its user-friendliness, citing the intuitive design and straightforward navigation as key strengths. One user even goes as far as to say that Interal is "much simpler to use" than other CMMS solutions they've tried. This ease of use is critical in the fast-paced world of maintenance management, where time is of the essence. However, some users note that Interal may not be as well-suited for multinational companies, suggesting potential limitations in its scalability. Despite this, Interal's adaptability and customization options are frequently commended, allowing businesses to tailor the software to their specific needs and workflows. This flexibility is a significant differentiating factor, as it empowers businesses to optimize their maintenance operations without being confined by rigid software limitations. Users also appreciate Interal's robust customer support and efficient implementation process, ensuring a smooth transition and ongoing assistance. Overall, Interal emerges as a compelling CMMS solution for businesses seeking a user-friendly, adaptable, and well-supported platform to streamline their maintenance operations, particularly those who may have found other options overly complex or ill-fitting.

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FAQ

How can I do a in-depth comparison of UpKeep and Interal? Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

What are the top-rated propducts for CMMS Software? Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

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