Microsoft 365 Business vs Rocket Chat

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Our analysts compared Microsoft 365 Business vs Rocket Chat based on data from our 400+ point analysis of Collaboration Software, user reviews and our own crowdsourced data from our free software selection platform.

Rocket Chat Software Tool

Product Basics

Microsoft 365 Business is a comprehensive suite designed to enhance productivity through a range of integrated applications and services. It includes tools for email, document creation, collaboration, and communication, making it ideal for small to medium-sized businesses across various industries such as finance, healthcare, and education. The platform's standout features include cloud storage, advanced security measures, and seamless integration with other Microsoft products. Users appreciate its intuitive interface and robust functionality, which streamline workflows and improve efficiency.

One of the unique benefits of Microsoft 365 Business is its ability to facilitate remote work through tools like Teams and OneDrive, ensuring that employees can collaborate effectively from anywhere. Pricing varies based on the plan selected, typically on a per-user, per-month basis. For precise pricing tailored to specific needs, contacting SelectHub for a quote is recommended. Overall, Microsoft 365 Business stands out for its reliability, versatility, and user-friendly experience.

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Rocket Chat is a versatile communication platform designed to streamline team collaboration and enhance productivity. It offers a comprehensive suite of features including real-time messaging, video conferencing, file sharing, and integrations with various third-party applications. This software is particularly well-suited for industries such as technology, healthcare, finance, and education, where secure and efficient communication is paramount.

One of the standout benefits of Rocket Chat is its open-source nature, allowing for extensive customization and scalability to meet specific organizational needs. Users appreciate its robust security measures, including end-to-end encryption and compliance with data protection regulations. Popular features include threaded conversations, customizable user roles, and a powerful API for seamless integration with existing workflows.

Compared to similar products, Rocket Chat is praised for its flexibility and cost-effectiveness. Pricing details can vary based on deployment options and user requirements, so it's advisable to contact SelectHub for a tailored quote.

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$6/User, Monthly
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Tailored to your specific needs
$4/User, Monthly, Freemium
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Tailored to your specific needs
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Mobile
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Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
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Videos
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Email
Phone
Chat
FAQ
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Knowledge Base
24/7 Live Support
Email
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24/7 Live Support

Product Insights

  • Enhanced Collaboration: Microsoft 365 Business integrates tools like Teams and SharePoint, enabling seamless communication and file sharing among team members, regardless of their location.
  • Increased Productivity: With applications like Word, Excel, and PowerPoint accessible from any device, employees can work efficiently and stay productive even when on the go.
  • Advanced Security: Built-in security features such as multi-factor authentication and data encryption help protect sensitive business information from cyber threats.
  • Scalability: Microsoft 365 Business offers flexible subscription plans that can easily scale with your business needs, allowing you to add or remove users as required.
  • Cost Efficiency: By consolidating multiple software needs into one subscription, businesses can reduce overall IT costs and avoid the expense of maintaining on-premises servers.
  • Automatic Updates: Regular updates ensure that you always have access to the latest features and security enhancements without the need for manual installations.
  • Data Backup and Recovery: OneDrive and SharePoint provide robust data backup solutions, ensuring that your files are safe and can be easily recovered in case of accidental deletion or hardware failure.
  • Integration with Third-Party Apps: Microsoft 365 Business seamlessly integrates with a wide range of third-party applications, enhancing workflow efficiency and reducing the need for switching between different platforms.
  • Remote Work Enablement: Cloud-based services and mobile apps empower employees to work from anywhere, fostering a flexible work environment and improving work-life balance.
  • Compliance Management: Tools like Compliance Manager help businesses adhere to industry regulations and standards, reducing the risk of non-compliance penalties.
  • Customizable Solutions: Tailor the suite to meet specific business needs with customizable templates, workflows, and automation tools, enhancing operational efficiency.
  • Enhanced Communication: Integrated email and calendar services through Outlook streamline communication and scheduling, ensuring that teams stay organized and connected.
  • Business Intelligence: Power BI provides advanced analytics and reporting capabilities, enabling data-driven decision-making and strategic planning.
  • Employee Training and Support: Access to extensive online resources, tutorials, and support ensures that employees can quickly learn and effectively use the tools available.
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  • Enhanced Collaboration: Rocket Chat facilitates seamless team collaboration by integrating multiple communication channels into one platform, allowing for real-time messaging, file sharing, and video conferencing.
  • Customizable Workflows: The software supports extensive customization options, enabling businesses to tailor workflows and communication channels to meet specific organizational needs.
  • Data Security: With end-to-end encryption and compliance with data protection regulations, Rocket Chat ensures that sensitive information remains secure and private.
  • Cost Efficiency: By consolidating various communication tools into one platform, Rocket Chat reduces the need for multiple subscriptions, thereby lowering operational costs.
  • Open Source Flexibility: As an open-source platform, Rocket Chat allows organizations to modify and extend the software to fit unique requirements, fostering innovation and adaptability.
  • Scalability: Rocket Chat can scale to accommodate growing teams and increasing communication demands, making it suitable for both small businesses and large enterprises.
  • Integration Capabilities: The platform integrates with a wide range of third-party applications, such as CRM systems and project management tools, streamlining workflows and enhancing productivity.
  • Improved Customer Support: By utilizing Rocket Chat's omnichannel support features, businesses can provide timely and efficient customer service through various communication mediums, including live chat and social media.
  • Remote Work Enablement: Rocket Chat supports remote work by providing a unified communication platform that keeps distributed teams connected and engaged, regardless of their physical location.
  • Community Support: Being part of an active open-source community, Rocket Chat users benefit from shared knowledge, regular updates, and community-driven improvements.
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  • Cloud Storage: Securely store and access files with 1 TB of OneDrive storage per user.
  • Collaboration Tools: Utilize Microsoft Teams for real-time collaboration, video conferencing, and chat.
  • Email Hosting: Professional email hosting with a 50 GB mailbox per user through Outlook.
  • Office Applications: Access to the latest versions of Word, Excel, PowerPoint, and other Office apps.
  • Security Features: Advanced threat protection, data loss prevention, and multi-factor authentication.
  • Device Management: Manage and secure devices with Microsoft Intune.
  • Business Intelligence: Leverage Power BI for data visualization and business analytics.
  • Shared Calendars: Coordinate schedules and meetings with shared calendars in Outlook.
  • File Sharing: Share files internally and externally with OneDrive and SharePoint.
  • Automated Workflows: Create automated workflows with Power Automate to streamline business processes.
  • Customer Relationship Management: Use Dynamics 365 for managing customer relationships and sales.
  • Mobile Access: Access all tools and files from mobile devices with dedicated apps for iOS and Android.
  • Regular Updates: Receive regular updates and new features without additional costs.
  • 24/7 Support: Access to 24/7 phone and web support for troubleshooting and assistance.
  • Compliance Solutions: Tools to help meet industry-specific compliance requirements, such as GDPR.
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  • Team Collaboration: Enable single-channel conversations with transparent interactions. Improve organizational workflow with private and public messaging threads, push notifications, discussions, file sharing, multi-language interface, mentions, message history and video-based team chat. 
  • Organized Customer Service: Engage with customers on a single communication platform. Shorten response times, categorize conversations, prioritize and configure chats, create a support help desk, answer queries and centralize customer service. 
  • In-App Functionality: Regulate and simplify the workflow in real time through the mobile screen. Send encrypted private and direct messages, share files, images and attachments, enable Live Chat and customize the user interface with various themes and integrations on the mobile application. 
  • Apps and Integrations: Sync with third-party applications to manage data, monitor assigned tasks on a single platform, refine customer service, improve operations and boost team productivity. Supports integration with Trello, GitHub, Sentry, BitRocket and more. 
  • Chatbot Messaging: Automate the communication process and accelerate customer service with seamless bot integrations. Build a conversational interface with an in-depth language understanding, machine learning engines and human-friendly functionality. 
  • Open Source: Rocket Chat is an open-source platform, allowing for extensive customization and flexibility in deployment.
  • Real-Time Messaging: Facilitates instant communication with features like group chats, direct messages, and threaded conversations.
  • Video and Audio Conferencing: Integrated video and audio call capabilities support seamless virtual meetings and collaborations.
  • Screen Sharing: Users can share their screens during video calls, enhancing collaborative efforts and presentations.
  • File Sharing: Supports the sharing of various file types, including documents, images, and videos, directly within the chat interface.
  • End-to-End Encryption: Ensures secure communication by encrypting messages from sender to recipient.
  • Custom Integrations: Offers APIs and webhooks for integrating with other tools and services, such as CRM systems and project management software.
  • Multi-Platform Support: Available on multiple platforms, including web, desktop (Windows, macOS, Linux), and mobile (iOS, Android).
  • Role-Based Permissions: Administrators can assign roles and permissions to users, controlling access to various features and data.
  • Custom Emojis and Reactions: Users can create and use custom emojis and reactions to enhance communication and expressiveness.
  • LDAP and SSO Integration: Supports LDAP and Single Sign-On (SSO) for streamlined user authentication and management.
  • Omnichannel Support: Centralizes customer interactions from various channels, including email, social media, and live chat, into a single interface.
  • Message Pinning and Bookmarking: Allows users to pin important messages and bookmark conversations for easy reference.
  • Audit and Compliance: Provides tools for auditing and ensuring compliance with industry standards and regulations.
  • Customizable User Interface: Users can personalize their interface with themes, custom layouts, and branding options.
  • Push Notifications: Keeps users informed of new messages and updates through real-time push notifications.
  • Chatbots and Automation: Supports the integration of chatbots to automate routine tasks and enhance user interaction.
  • Data Import and Export: Facilitates the migration of data to and from Rocket Chat, ensuring continuity and ease of transition.
  • Multi-Language Support: Offers support for multiple languages, making it accessible to a global user base.
  • Analytics and Reporting: Provides insights into user activity and system performance through detailed analytics and reporting tools.
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Product Ranking

#63

among all
Collaboration Software

#66

among all
Collaboration Software

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User Sentiment Summary

Excellent User Sentiment 21164 reviews
Great User Sentiment 357 reviews
92%
of users recommend this product

Microsoft 365 Business has a 'excellent' User Satisfaction Rating of 92% when considering 21164 user reviews from 3 recognized software review sites.

83%
of users recommend this product

Rocket Chat has a 'great' User Satisfaction Rating of 83% when considering 357 user reviews from 3 recognized software review sites.

4.6 (5146)
3.8 (105)
4.6 (13723)
4.27 (140)
n/a
4.3 (112)
4.6 (2295)
n/a

Awards

Microsoft 365 Business stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

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Synopsis of User Ratings and Reviews

Effortless Collaboration: Microsoft Teams enables seamless communication and project management with features like chat, video conferencing, and file sharing, fostering a collaborative work environment.
Real-Time Co-Authoring: Multiple users can simultaneously edit Word, Excel, and PowerPoint files, streamlining workflows and enhancing team productivity.
Robust Security Measures: Microsoft 365 offers enterprise-grade security features and compliance tools, ensuring data protection and regulatory compliance for businesses.
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Usability: 66% of reviews on this aspect said that the software is simple and easy to use.
Integrations: 75% of users mentioning this appreciated the variety of integrations and that they work smoothly.
Communication: 60% of users who commented on this feature stated the software offers a flexible suite for messaging, including private chats for team members, and file-sharing.
Customer Service: The support team is responsive, according to 70% of users who reviewed this aspect.
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Cost and Complexity: Navigating the array of Microsoft 365 plans to find the right fit for a business can be a headache, especially for smaller businesses with simpler needs.
Steep Learning Curve: While many are familiar with basic Office apps, mastering the full suite, including features like SharePoint and Teams, can require significant time and training.
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User Experience Shortcomings: While generally user-friendly, some features can be confusing or underdeveloped, potentially impacting productivity.
Technical Expertise Required: Fully utilizing Rocket.Chat's customization and integration capabilities may require a certain level of technical expertise, potentially posing a challenge for non-technical users.
Documentation and Maintenance Issues: Some users have reported issues with documentation and maintenance, which could lead to difficulties in troubleshooting and ongoing platform management.
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Is Microsoft 365 Business the key to unlocking peak productivity for your business? User reviews from the past year suggest it might just be the 'Office' you've been looking for. Microsoft 365 Business shines in its collaborative capabilities and seamless integration across various applications. Users rave about the real-time collaboration features in Microsoft Teams and SharePoint, which streamline communication and enhance teamwork. The cloud-based nature of the platform allows access from virtually anywhere, making it a perfect fit for today's dynamic work environments. Moreover, the inclusion of familiar and powerful applications like Word, Excel, and PowerPoint ensures a smooth transition for businesses already accustomed to the Microsoft ecosystem. However, some users find the pricing structure a tad convoluted, especially compared to the simplicity of one-time purchase models. While the subscription model offers flexibility, it can be a bit overwhelming for businesses to navigate the various tiers and options. Despite this, the overall sentiment towards Microsoft 365 Business is overwhelmingly positive. Its robust feature set, coupled with its focus on collaboration and accessibility, makes it a compelling choice for businesses of all sizes. Whether you're a small startup or a large enterprise, Microsoft 365 Business provides the tools and features necessary to streamline workflows, boost productivity, and foster a collaborative work environment.

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Is Rocket Chat stellar or will it fall to Earth? Rocket Chat is a highly customizable and cost-effective open-source chat application that has garnered generally positive reviews from users. Its robust messaging capabilities, good voice quality, and easy integration with platforms like Slack and Teams make it a strong contender in the market. Users particularly appreciate its flexibility, enabling them to tailor the platform to their specific needs. This high level of customization is a key differentiating factor, allowing businesses to create a unique communication hub that aligns with their branding and workflows. However, some users have reported inconsistencies in call quality and occasional difficulties with documentation. Despite these minor drawbacks, Rocket Chat's strengths, such as its cost-effectiveness compared to competitors like Troop Messenger and GetStream, make it a compelling option for startups and organizations seeking a versatile communication solution. Its open-source nature provides a level of transparency and control that is often absent in proprietary software. Overall, Rocket Chat is best suited for tech-savvy teams who are comfortable with a bit of customization and can navigate potential hiccups with documentation. Its affordability, flexibility, and robust feature set make it a valuable tool for businesses looking to streamline their communication and collaboration efforts.

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