Microsoft 365 vs Confluence

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Our analysts compared Microsoft 365 vs Confluence based on data from our 400+ point analysis of Collaboration Software, user reviews and our own crowdsourced data from our free software selection platform.

Confluence Software Tool

Product Basics

Microsoft 365 (formerly Office 365) is a comprehensive suite of productivity tools designed to enhance efficiency and collaboration across various industries. It integrates applications like Word, Excel, PowerPoint, and Outlook with cloud services such as OneDrive and Teams, facilitating seamless communication and data sharing. This software is particularly well-suited for businesses of all sizes, educational institutions, and non-profits, offering tailored solutions to meet diverse operational needs.

One of the standout benefits of Microsoft 365 is its robust security features, ensuring data protection and compliance. Additionally, its AI-driven insights and automation capabilities streamline workflows, saving time and reducing manual effort. Users appreciate the intuitive interface and the ability to access documents and applications from any device, enhancing flexibility and productivity.

Compared to similar products, Microsoft 365 is often praised for its comprehensive feature set and integration capabilities. Pricing varies based on the plan selected, with options for monthly or annual payments. For precise pricing tailored to specific requirements, contacting SelectHub for a quote is recommended.

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Confluence is a shared workspace that helps businesses prepare, organize, collaborate and review project documents. Organizations can access information, resources and collaborate on marketing campaigns and product launches through its open modules. It can be deployed on-premise and hosted on the cloud.

It offers a centralized repository to access content according to project requirements. Employees can publish and access company data in a central location. Administrators can restrict access to confidential information and allow collaboration within closed groups. It lets employees prepare research reports, meeting notes and product requirements and managers edit and share feedback in documents. Businesses can delegate tasks to every employee and monitor changes.
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$6/User, Monthly
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$4.89/User, Monthly
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Tailored to your specific needs
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Chromebook
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Product Assistance

Documentation
In Person
Live Online
Videos
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Documentation
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Email
Phone
Chat
FAQ
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Knowledge Base
24/7 Live Support
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24/7 Live Support

Product Insights

  • Enhanced Collaboration: Microsoft 365 enables real-time collaboration on documents with colleagues, improving teamwork and productivity.
  • Seamless Integration: Integrates smoothly with other Microsoft services like Teams, SharePoint, and OneDrive, creating a unified work environment.
  • Remote Accessibility: Access your files and applications from anywhere with an internet connection, ensuring flexibility and continuity of work.
  • Automatic Updates: Receive the latest features and security updates automatically, reducing the need for manual maintenance and ensuring compliance.
  • Advanced Security: Benefit from built-in security features such as multi-factor authentication and data encryption to protect sensitive information.
  • Scalability: Easily scale your subscription to match the growth of your business, adding or removing users as needed without hassle.
  • Cost Efficiency: Reduce upfront costs with a subscription-based model, allowing for predictable budgeting and financial planning.
  • Comprehensive Support: Access 24/7 support and extensive online resources to resolve issues quickly and keep your operations running smoothly.
  • Enhanced Communication: Utilize tools like Microsoft Teams for video conferencing, chat, and file sharing, streamlining communication within your organization.
  • Data Backup and Recovery: Benefit from robust data backup and recovery options, minimizing the risk of data loss and ensuring business continuity.
  • Customizable Solutions: Tailor Microsoft 365 applications to meet specific business needs with customizable templates and workflows.
  • Improved Productivity: Leverage tools like Outlook, Word, Excel, and PowerPoint to enhance daily productivity and streamline routine tasks.
  • AI and Analytics: Utilize AI-driven insights and analytics to make informed decisions and optimize business processes.
  • Compliance Management: Stay compliant with industry regulations through built-in compliance tools and regular audits.
  • Mobility: Use mobile apps to stay productive on the go, ensuring that work can continue seamlessly from any device.
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  • Intuitive Structure: Organize everything in pages and spaces. Edit, create and discuss work in pages. Store team, individual employee and project pages in different spaces. 
  • Knowledge Base: Find and organize pages according to labels, advanced search and intuitive page hierarchy. Choose from over 75 customizable templates for different teams, including strategy, reports and planning. Integrate with Jira for development work or plans to update project roadmaps dynamically. 
  • Edit and Review Documents: Edit documents with the team in real time while publishing updates that highlight modifications. Add likes, comments and visual elements like GIFs, emojis and images. Take control of work progress by alerting team members when they are tagged or assigned tasks. 
  • Information Sharing: Provide staff open access to information while protecting sensitive content with permission restrictions. Stay updated with work in progress, recently accessed spaces and popular feeds and activity on personal homepages. Include everyone by sharing the latest news and announcements to ensure transparency.  
  • Integrations: Seamlessly integrate across the Atlassian suite to complete workflows and work from anywhere. Deliver projects faster by connecting project documentation with Jira. Use the Jira service desk to provide smart recommendations and resources. Organize and segment project tasks and subtasks by integrating with Trello. 
  • Quicker Work Completion: Prepare file lists, meeting notes, product requirements, project requirements and more faster with a rich content editor. Co-edit documents, research reports and other content with a track changes option for reviews. 
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  • Cloud Storage: OneDrive offers 1 TB of cloud storage per user, enabling seamless access to files from any device.
  • Collaboration Tools: Microsoft Teams integrates chat, video conferencing, and file sharing, fostering real-time collaboration.
  • Office Suite: Access to premium versions of Word, Excel, PowerPoint, and Outlook, ensuring comprehensive productivity tools.
  • Security Features: Advanced threat protection and data loss prevention safeguard sensitive information.
  • AI-Powered Insights: Tools like MyAnalytics and Power BI provide data-driven insights to enhance productivity and decision-making.
  • Mobile Accessibility: Mobile apps for iOS and Android allow users to work on the go with full functionality.
  • Regular Updates: Continuous updates ensure users have the latest features and security improvements without additional costs.
  • Integration Capabilities: Seamless integration with other Microsoft services like Azure and Dynamics 365, as well as third-party applications.
  • Customizable Workflows: Power Automate enables the creation of automated workflows between apps and services to streamline tasks.
  • Shared Calendars: Outlook's shared calendar feature simplifies scheduling and coordination among team members.
  • Document Co-Authoring: Multiple users can simultaneously edit documents in real-time, enhancing collaborative efforts.
  • Task Management: Microsoft Planner and To Do help organize tasks and projects, ensuring efficient task tracking and completion.
  • Compliance Solutions: Built-in compliance tools help organizations meet regulatory requirements and manage data governance.
  • Communication Tools: Yammer provides a social networking platform for enterprise communication and community building.
  • Scalability: Flexible subscription plans cater to businesses of all sizes, from small startups to large enterprises.
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  • Mobile Apps: Stay connected with teams and get updates on ongoing projects on-the-go using native mobile apps. Use any internet-connected device to keep in touch with important updates and work progress. 
  • Collaboration: Manage information access using permission settings at a granular level and let staff contribute to the knowledge base. Use version tracking to track individual contributions and get notified when updates are made. Keep an accurate and comprehensive knowledge base by maintaining an efficient feedback loop for collaborators. Use employee feedback, threads and comments into collective knowledge for better decision-making. 
  • Project Management: Store all tasks in a centralized space that is accessible to everyone. Organize all information scattered across emails, messages and apps in one single place that provides crucial project information like meeting notes, files, policies, people and more. Users can discuss, create and organize tasks with coworkers and teammates. Create product requirements and knowledge base and let every team member contribute through feedback or inline comments. 
  • Business Analytics: Track the most liked, viewed or accessed online pages via plugins or APIs to understand how an organization consumes knowledge. Get analytics-driven insights for smart decision making and transform business practices. 
  • Scalability: Access enterprise-grade solutions to scale across the entire organization and grow with business needs. Get enhanced security and administration with automated user provisioning and two-step verification enforced by SAML SSO. Protect data using Privacy Shield and GDPR compliant encryption in transit. Get unlimited storage, advanced admin controls, premium support and 99% uptime. 
  • Customizations: Use hundreds of applications in the Atlassian Marketplace to customize as per organization’s requirements. Access apps to personalize themes, diagrams, organization charts and workflows. 
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Product Ranking

#23

among all
Collaboration Software

#37

among all
Collaboration Software

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User Sentiment Summary

Excellent User Sentiment 28098 reviews
Great User Sentiment 4871 reviews
91%
of users recommend this product

Microsoft 365 has a 'excellent' User Satisfaction Rating of 91% when considering 28098 user reviews from 4 recognized software review sites.

83%
of users recommend this product

Confluence has a 'great' User Satisfaction Rating of 83% when considering 4871 user reviews from 2 recognized software review sites.

4.6 (5175)
n/a
4.6 (13723)
4.1 (3769)
4.6 (2295)
4.4 (1102)
4.3 (6905)
n/a

Awards

Microsoft 365 stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

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Synopsis of User Ratings and Reviews

Anywhere Access: Microsoft 365 allows you to work from anywhere with an internet connection, letting you access files, emails, and core applications like Excel and Word.
Seamless Teamwork: Features like OneDrive and Teams enhance real-time collaboration by allowing effortless file sharing and simplifying group projects.
Always Up-to-Date: Microsoft 365's subscription model ensures you always have the latest versions of all applications, including the newest features and security updates.
AI-Powered Assistance: Features like Copilot provide intelligent assistance within applications, such as suggesting edits in Word or formulas in Excel, boosting productivity.
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Centralized Knowledge Base: Information is easily searchable and accessible in one location, reducing time spent looking for project details and documents.
Collaboration Features: Real-time editing and commenting on project plans and documents promotes teamwork and keeps everyone on the same page.
Customization: The platform can be tailored to specific project needs and workflows, ensuring it's a good fit for various teams and projects.
Integrations: Confluence integrates with other popular project management tools, creating a seamless workflow and reducing the need to switch between multiple applications.
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Cost of Subscription: While there are different tiers available, the subscription-based model means recurring costs for businesses, which can be significant for large organizations or those with tight budgets.
Feature Overload: Microsoft 365 is packed with features, but this can be overwhelming for some users, particularly those who only need basic functionality. The sheer number of options can lead to a steeper learning curve and slower adoption.
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Clunky Interface: The user interface can feel outdated and cumbersome, making navigation and content creation less intuitive than in other platforms with more modern designs.
Limited Project Management: Confluence lacks native features for robust project management, such as Gantt charts or Kanban boards, often requiring integrations or workarounds to achieve essential project tracking functionalities.
Search Challenges: Finding specific content within Confluence can be difficult due to limitations in the search functionality, especially in instances with a large volume of documents or an inconsistent organizational structure.
Formatting Complexities: Achieving desired formatting can be a frustrating experience, often involving trial and error or the need to delve into wiki markup language, which presents a steeper learning curve for users accustomed to more user-friendly editors.
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Is Microsoft 365 the right choice for boosting productivity in 2024? User reviews from the past year paint a largely positive picture of this software suite, highlighting its comprehensive set of tools and seamless integration as standout features. Imagine effortlessly moving between Word, Excel, and PowerPoint, all the while collaborating with colleagues in real-time through Teams – Microsoft 365 makes this a reality. Users rave about the time-saving AI features like Copilot, which feels like having a virtual assistant for drafting documents and analyzing data. However, some users find the sheer number of features overwhelming, suggesting a steeper learning curve for those less familiar with Microsoft's ecosystem. While the user-friendly interface receives praise, navigating the extensive menu options can initially feel like exploring a labyrinth. Compared to more streamlined competitors like Google Workspace, Microsoft 365 might feel like a behemoth, especially for individual users or smaller teams with simpler needs. Security and compliance features are a major plus, making it a top contender for businesses handling sensitive data. Ultimately, Microsoft 365 is best suited for businesses and individuals who demand a powerful and feature-rich productivity suite. Its robust collaboration tools, AI-powered assistance, and top-notch security make it a wise investment for those seeking to streamline workflows and enhance productivity. However, users seeking a simpler, more intuitive experience might find other options more appealing.

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Confluence, a collaboration and knowledge base software by Atlassian, has garnered a mixed bag of user reviews over the past year. While many appreciate its user-friendly interface and robust features for document creation, version control, and task management, others point out its limitations. Some users find the pricing structure to be a bit steep, especially for smaller teams or organizations. Additionally, while Confluence integrates well with other Atlassian products like Jira, it may lack seamless integration with certain third-party systems, which can be a dealbreaker for some. Performance issues, particularly with larger instances or complex workflows, have also been reported. Despite these drawbacks, Confluence shines in its ability to centralize information and foster collaboration. Its wiki-style platform allows teams to easily create, share, and organize documents, meeting notes, and project plans, making it a valuable tool for knowledge management and project transparency. The ability to track changes, comment on pages, and mention teammates ensures everyone stays on the same page, literally and figuratively. Confluence is best suited for teams and organizations that prioritize collaboration and knowledge sharing. Its flexibility and scalability make it a good fit for a wide range of industries and team sizes, from software development to marketing to HR. However, teams with tight budgets or those heavily reliant on integrations with non-Atlassian tools may want to explore alternative solutions. Ultimately, the decision of whether or not Confluence is the right fit depends on the specific needs and priorities of each team.

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