Miro vs Rocket Chat

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Our analysts compared Miro vs Rocket Chat based on data from our 400+ point analysis of Collaboration Software, user reviews and our own crowdsourced data from our free software selection platform.

Rocket Chat Software Tool

Product Basics

Miro is a visual collaboration platform designed to enhance creativity and innovation in teams of all sizes and types. This cloud-based tool functions in remote, hybrid, and in-office settings, enabling employees to work together across different formats, channels, tools, and time zones.

The software is especially useful for marketing, product management, design, and engineering departments. For companies that need more customization, Miro also provides a developer platform that makes the interface adjustable to unique business requirements.
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Rocket Chat is a versatile communication platform designed to streamline team collaboration and enhance productivity. It offers a comprehensive suite of features including real-time messaging, video conferencing, file sharing, and integrations with various third-party applications. This software is particularly well-suited for industries such as technology, healthcare, finance, and education, where secure and efficient communication is paramount.

One of the standout benefits of Rocket Chat is its open-source nature, allowing for extensive customization and scalability to meet specific organizational needs. Users appreciate its robust security measures, including end-to-end encryption and compliance with data protection regulations. Popular features include threaded conversations, customizable user roles, and a powerful API for seamless integration with existing workflows.

Compared to similar products, Rocket Chat is praised for its flexibility and cost-effectiveness. Pricing details can vary based on deployment options and user requirements, so it's advisable to contact SelectHub for a tailored quote.

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$10/User, Monthly, Freemium
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Tailored to your specific needs
$4/User, Monthly, Freemium
Get a free price quote
Tailored to your specific needs
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Windows
Mac
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Android
Chromebook
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Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Enhanced Team Collaboration: Miro allows team members to work together in real-time, fostering a more interactive and engaging environment for brainstorming and problem-solving.
  • Visual Clarity: The platform's whiteboarding tools help visualize complex ideas and workflows, making it easier for teams to understand and align on project goals.
  • Remote Accessibility: Miro is cloud-based, enabling team members to access and contribute to boards from anywhere, which is crucial for remote and distributed teams.
  • Streamlined Communication: Integrated chat and comment features reduce the need for lengthy email threads, allowing for more direct and efficient communication.
  • Improved Project Management: Task management features help teams keep track of deadlines, responsibilities, and progress, ensuring projects stay on schedule.
  • Increased Creativity: The diverse range of templates and tools encourages creative thinking and innovation, helping teams generate and refine ideas more effectively.
  • Time Efficiency: Real-time updates and instant feedback loops reduce the time spent on revisions and approvals, accelerating project timelines.
  • Cross-Functional Integration: Miro integrates with popular tools like Slack, Jira, and Google Drive, creating a seamless workflow across different platforms.
  • Scalability: Suitable for teams of all sizes, Miro can scale with your organization, from small startups to large enterprises.
  • Enhanced Learning and Training: Interactive boards can be used for training sessions and workshops, making learning more engaging and effective.
  • Data-Driven Decisions: The ability to visualize data and analytics on Miro boards helps teams make informed decisions based on real-time information.
  • Customizable Workflows: Teams can tailor boards to fit their specific processes and methodologies, enhancing productivity and alignment.
  • Reduced Meeting Times: Pre-meeting collaboration on Miro boards can streamline discussions, making meetings more focused and shorter.
  • Enhanced Documentation: Boards can serve as living documents that evolve with the project, providing a comprehensive record of the team's work and decisions.
  • Inclusive Participation: Features like voting and anonymous input ensure that all team members can contribute ideas, fostering a more inclusive environment.
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  • Enhanced Collaboration: Rocket Chat facilitates seamless team collaboration by integrating multiple communication channels into one platform, allowing for real-time messaging, file sharing, and video conferencing.
  • Customizable Workflows: The software supports extensive customization options, enabling businesses to tailor workflows and communication channels to meet specific organizational needs.
  • Data Security: With end-to-end encryption and compliance with data protection regulations, Rocket Chat ensures that sensitive information remains secure and private.
  • Cost Efficiency: By consolidating various communication tools into one platform, Rocket Chat reduces the need for multiple subscriptions, thereby lowering operational costs.
  • Open Source Flexibility: As an open-source platform, Rocket Chat allows organizations to modify and extend the software to fit unique requirements, fostering innovation and adaptability.
  • Scalability: Rocket Chat can scale to accommodate growing teams and increasing communication demands, making it suitable for both small businesses and large enterprises.
  • Integration Capabilities: The platform integrates with a wide range of third-party applications, such as CRM systems and project management tools, streamlining workflows and enhancing productivity.
  • Improved Customer Support: By utilizing Rocket Chat's omnichannel support features, businesses can provide timely and efficient customer service through various communication mediums, including live chat and social media.
  • Remote Work Enablement: Rocket Chat supports remote work by providing a unified communication platform that keeps distributed teams connected and engaged, regardless of their physical location.
  • Community Support: Being part of an active open-source community, Rocket Chat users benefit from shared knowledge, regular updates, and community-driven improvements.
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  • Stickies Capture: Enable employee participation in workshops regardless of physical location. Physical materials are captured and converted in real time into editable digital sticky notes, making it easier to share information and collaborate on projects. 
  • Frames: Allow employees to work on elements of a presentation or file privately and publish it when ready through the hide-and-reveal setting. Once the board’s content and layout are finalized, lock published elements in place so they can’t be edited or moved. 
  • Brainstorming Sessions: Replace static slide decks with editable and colorful frames to create an engaging, visually appealing setting for co-creation. Employees and customers alike can actively comment, contribute ideas and raise concerns through interactive presentations.
  • Integration Maximus: Tailor the platform to unique business needs with over 100 apps and integrations. The platform offers bi-directional syncing, automation, and natively embedded boards, ensuring that users get the most out of their existing tools without having to switch between multiple platforms.
  • Multi-User Launcher: Tailor the platform to unique business needs with over 100 apps and integrations. The platform offers bi-directional syncing, automation, and natively embedded boards, ensuring that users get the most out of their existing tools without having to switch between multiple platforms.
  • Developer Platform: Build customized applications and experiences within a board and interact directly with the board's user interface. Manage data securely with advanced security and ITSM tools. 
    • Web SKD: Integrate Miro with other applications to enable data and information exchange. Miro’s REST API provides a broad range of CRUD (Create, Read, Update, Delete) operations that span boards, board members, and board items. 
    • REST API: Integrate Miro with other applications to enable data and information exchange. Miro’s REST API provides a broad range of CRUD (Create, Read, Update, Delete) operations that span boards, board members, and board items. 
    • Live Embeds: Users can complete their tasks while working on other apps using Miro. 

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  • Team Collaboration: Enable single-channel conversations with transparent interactions. Improve organizational workflow with private and public messaging threads, push notifications, discussions, file sharing, multi-language interface, mentions, message history and video-based team chat. 
  • Organized Customer Service: Engage with customers on a single communication platform. Shorten response times, categorize conversations, prioritize and configure chats, create a support help desk, answer queries and centralize customer service. 
  • In-App Functionality: Regulate and simplify the workflow in real time through the mobile screen. Send encrypted private and direct messages, share files, images and attachments, enable Live Chat and customize the user interface with various themes and integrations on the mobile application. 
  • Apps and Integrations: Sync with third-party applications to manage data, monitor assigned tasks on a single platform, refine customer service, improve operations and boost team productivity. Supports integration with Trello, GitHub, Sentry, BitRocket and more. 
  • Chatbot Messaging: Automate the communication process and accelerate customer service with seamless bot integrations. Build a conversational interface with an in-depth language understanding, machine learning engines and human-friendly functionality. 
  • Open Source: Rocket Chat is an open-source platform, allowing for extensive customization and flexibility in deployment.
  • Real-Time Messaging: Facilitates instant communication with features like group chats, direct messages, and threaded conversations.
  • Video and Audio Conferencing: Integrated video and audio call capabilities support seamless virtual meetings and collaborations.
  • Screen Sharing: Users can share their screens during video calls, enhancing collaborative efforts and presentations.
  • File Sharing: Supports the sharing of various file types, including documents, images, and videos, directly within the chat interface.
  • End-to-End Encryption: Ensures secure communication by encrypting messages from sender to recipient.
  • Custom Integrations: Offers APIs and webhooks for integrating with other tools and services, such as CRM systems and project management software.
  • Multi-Platform Support: Available on multiple platforms, including web, desktop (Windows, macOS, Linux), and mobile (iOS, Android).
  • Role-Based Permissions: Administrators can assign roles and permissions to users, controlling access to various features and data.
  • Custom Emojis and Reactions: Users can create and use custom emojis and reactions to enhance communication and expressiveness.
  • LDAP and SSO Integration: Supports LDAP and Single Sign-On (SSO) for streamlined user authentication and management.
  • Omnichannel Support: Centralizes customer interactions from various channels, including email, social media, and live chat, into a single interface.
  • Message Pinning and Bookmarking: Allows users to pin important messages and bookmark conversations for easy reference.
  • Audit and Compliance: Provides tools for auditing and ensuring compliance with industry standards and regulations.
  • Customizable User Interface: Users can personalize their interface with themes, custom layouts, and branding options.
  • Push Notifications: Keeps users informed of new messages and updates through real-time push notifications.
  • Chatbots and Automation: Supports the integration of chatbots to automate routine tasks and enhance user interaction.
  • Data Import and Export: Facilitates the migration of data to and from Rocket Chat, ensuring continuity and ease of transition.
  • Multi-Language Support: Offers support for multiple languages, making it accessible to a global user base.
  • Analytics and Reporting: Provides insights into user activity and system performance through detailed analytics and reporting tools.
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Product Ranking

#41

among all
Collaboration Software

#66

among all
Collaboration Software

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User Sentiment Summary

Excellent User Sentiment 710 reviews
Great User Sentiment 357 reviews
95%
of users recommend this product

Miro has a 'excellent' User Satisfaction Rating of 95% when considering 710 user reviews from 1 recognized software review sites.

83%
of users recommend this product

Rocket Chat has a 'great' User Satisfaction Rating of 83% when considering 357 user reviews from 3 recognized software review sites.

n/a
3.8 (105)
4.73 (710)
4.27 (140)
n/a
4.3 (112)

Awards

Miro stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

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Synopsis of User Ratings and Reviews

Real-Time Collaboration: Enables multiple users to work together concurrently, which is well-suited for brainstorming and project planning.
Extensive Templates: Provides a wide array of pre-designed templates to jumpstart projects, saving time and effort.
Integration Capabilities: Seamlessly integrates with other popular productivity tools, such as Trello and Google Workspace, to streamline workflows and enhance efficiency.
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Usability: 66% of reviews on this aspect said that the software is simple and easy to use.
Integrations: 75% of users mentioning this appreciated the variety of integrations and that they work smoothly.
Communication: 60% of users who commented on this feature stated the software offers a flexible suite for messaging, including private chats for team members, and file-sharing.
Customer Service: The support team is responsive, according to 70% of users who reviewed this aspect.
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Steep Learning Curve: New users may find it challenging to navigate and utilize Miro's extensive features effectively, potentially hindering productivity during initial use.
Performance Issues: Boards with a large amount of content or a high number of collaborators can experience lag and slow loading times, impacting real-time collaboration and workflow efficiency.
Limited Text Editing: The text editing functionality lacks advanced formatting options, limiting users' ability to customize and structure text elements within their boards.
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User Experience Shortcomings: While generally user-friendly, some features can be confusing or underdeveloped, potentially impacting productivity.
Technical Expertise Required: Fully utilizing Rocket.Chat's customization and integration capabilities may require a certain level of technical expertise, potentially posing a challenge for non-technical users.
Documentation and Maintenance Issues: Some users have reported issues with documentation and maintenance, which could lead to difficulties in troubleshooting and ongoing platform management.
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Is Miro the "miro-acle" solution for online collaboration, or does it fall flat? User reviews from the past year paint a largely positive picture of Miro, praising its ability to foster real-time teamwork and streamline project management. Users rave about its intuitive interface, which makes it a breeze to create visually appealing diagrams, organize ideas, and collaborate effectively, even for remote teams. Miro's strength lies in its vast template library and seamless integration with other tools, boosting productivity and simplifying workflows. However, some users point out a steeper learning curve compared to simpler alternatives like Jamboard, especially for those unfamiliar with feature-rich platforms. Navigating the unlimited board can feel overwhelming, particularly when dealing with a large volume of content. While Miro excels in brainstorming and collaborative design, its less structured environment might not be ideal for linear presentations or formal learning settings. Overall, Miro emerges as a top choice for teams engaged in agile development, design thinking, and project management. Its robust features, intuitive design, and collaborative spirit make it a powerful tool for teams seeking to innovate and bring ideas to life. However, those prioritizing simplicity and a more structured approach might find alternatives like Google Jamboard or Wooclap more suitable.

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Is Rocket Chat stellar or will it fall to Earth? Rocket Chat is a highly customizable and cost-effective open-source chat application that has garnered generally positive reviews from users. Its robust messaging capabilities, good voice quality, and easy integration with platforms like Slack and Teams make it a strong contender in the market. Users particularly appreciate its flexibility, enabling them to tailor the platform to their specific needs. This high level of customization is a key differentiating factor, allowing businesses to create a unique communication hub that aligns with their branding and workflows. However, some users have reported inconsistencies in call quality and occasional difficulties with documentation. Despite these minor drawbacks, Rocket Chat's strengths, such as its cost-effectiveness compared to competitors like Troop Messenger and GetStream, make it a compelling option for startups and organizations seeking a versatile communication solution. Its open-source nature provides a level of transparency and control that is often absent in proprietary software. Overall, Rocket Chat is best suited for tech-savvy teams who are comfortable with a bit of customization and can navigate potential hiccups with documentation. Its affordability, flexibility, and robust feature set make it a valuable tool for businesses looking to streamline their communication and collaboration efforts.

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