RepairShopr vs Kommo

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Our analysts compared RepairShopr vs Kommo based on data from our 400+ point analysis of CRM Software, user reviews and our own crowdsourced data from our free software selection platform.

Kommo Software Tool

Product Basics

Designed specifically for repair shops and IT support businesses, RepairShopr offers an easy-to-use platform to manage invoicing, ticketing, point of sale (POS) and marketing. It helps build and maintain customer relationships, ensure repeat business, attract new customers and increase shop efficiency with a streamlined workflow.

It offers appointment, inventory, database management and web management capabilities, along with billing summary and invoice records, customer credit tracking, and barcode creation.
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Kommo (formerly amoCRM) is a messenger-based multifunctional sales management solution. It helps users manage digital pipelines, keep leads engaged using behavioral triggers and streamline core processes like lead nurturing, task assignment, sales analytics, campaign and communication management and performance tracking.

Available with cloud-based deployment and full-featured mobile access on iOS and Android, it enables fast deployment and on-the-go accessibility to build a powerful sales stack.

Pros
  • Intuitive interface
  • Robust automation features
  • Seamless integrations
  • Strong mobile app
  • Excellent customer support
Cons
  • Limited customization options
  • Occasional bugs and glitches
  • Steeper learning curve for some features
  • Pricing can be higher for larger teams
  • Reporting could be more robust
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$49.99 Monthly, Freemium
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Tailored to your specific needs
$15/User, Monthly
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Tailored to your specific needs
Small 
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Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Free of Cost: A free version of the software is available for users to test things out. This lets them check whether or not the solution is a fit for their business. 
  • Enhanced Capabilities: The platform integrates with third-party apps including niche industry software like d7, RepairTech, Max Focus, Toggl and TeamViewer. It also connects with Zapier, Office 365, Slack, Dropbox, Xero, Stripe, Authorize.net, PayPal, Google Calendar, Google Cloud Print and Quickbooks. 
  • Field Support: Users can view calendar appointments while in the field by enabling the two-way Google Calendar sync. 
  • Customization: A customizable template system offers the flexibility to edit the HTML-based PDF templates. Users can add HTML tags to create new layouts and personalized PDF templates. It allows users to edit emails, add shop terms and disclaimers, and create professional invoices, estimates and tickets. 
  • Localization: The software caters to non-U.S. companies, offering international currency and cash denomination support, worldwide SMS support and tax inclusive pricing with VAT invoice support. It also provides localized dates, spellings and languages (only for the customer portal). 
  • Multiple Location Management: The platform supports supervision of multiple stores at different locations from a single account. Users can stay organized and keep track of critical data with location-based documents and consolidated reports. 
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  • Easy to Use: A sleek user-friendly interface makes it easier for users to get onboarded and adopt the system quickly. With a central dashboard displaying all critical business information, users can keep tabs on their priorities and improve performance. 
  • Mobile Apps: Kommo is available as a fully-functional app on both Android and iOS devices, letting users work effortlessly on-the-go. 
  • Unified Communications: Kommo manages all communication with prospects, leads, clients and team members with a central platform. One-click dialing, call log and records creation, a team-messaging interface and more ensure that no important information is missed. 
  • Efficient Collaboration: Users can collaborate with their team members and service providers through a dedicated communication platform. With smart notifications and seamless communication, it’s easy to keep track of all activities and stick to the timeline. 
  • Streamlined Lead Generation: The application captures, logs and centralizes lead information from all channels such as phone, email, live chat, social media, web forms and landing pages. Similarly, users are also notified when a given lead progresses along the buyer’s journey so that relevant action can be taken to help improve close rates. 
  • Reliable Customer Support: Offers reliable service delivery for onboarding, training and subsequent user queries and concerns. With24/7 live chat support and other support mediums like phone, email and tickets, users can expect dependable customer services. 
  • Integrations: Kommo is integrated with numerous tools across email marketing, bots and messenger services, phone and VoIP tools, lead capturing tools, social media channels and marketing tools. Additionally, an open API enables users to integrate with services and widgets of their choice to fit their business requirements. 
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  • Core CRM: RepairShopr allows users to access the entire database instantly. It’s equipped with email marketing, a calendar and reminders, SMS and email integration, summary billing statements, tracking of referral sources, segmentation, document storage, marketing automation integration, quotes and proposals, auto-print barcode labels and internal chat integration. 
  • Integrated Marketing: This tool helps companies bring in new business by sending automated customer follow ups and auto-emails. It includes custom built lists, custom campaigns for sales and promotions, automatic collection of social media links and one-click follow up emails. 
  • Leads: This customizable wizard enables one-click customer conversion and creates a seamless flow that helps increase business from web traffic. Notifications alert support agents to customer issues so they can respond quickly, and it allows customers to create tickets from the website. 
  • Reporting: Insights and detailed reports are available for different areas like ticketing, invoicing, CRM and inventory. All reporting features are updated regularly. 
  • Customer Web Portal: Companies can serve users better by providing service statuses and invoice histories, as well as approving or declining estimates. Customers can view their account history and can download PDFs of previous tickets and invoices.
  • Customer Map: Using this tool, users can visualize data to glean insights and quickly analyze the geographical distribution of their target customers. 
  • Ticket Management: Users can filter tickets by assigned tech and current ticket status; organize the tickets by problem type, status or customer; and track tickets by due date or creation date. The lightweight workflow prompts users on what to work on next without slowing things down. 
  • Ticket Dashboard: This feature offers a centralized overview of the status breakdown and ticket quantity to help prioritize jobs. Configurable color coding ensures visibility for urgent items. 
  • Ticket Tracker: Support agents can keep customers updated with the ticket progress bar. They can create custom ticket fields, make single-step updates to the status, use the built-in timer for tracking, send automatic updates or prevent sharing and add other details as required. It includes inbound and outbound email and SMS integration, and one-click creation of invoices from ticket charges. 
  • Image and File Attachment: Users can fetch documents from different platforms and attach images using Dropbox, a webcam or mobile devices. 
  • Customizable Intake Form: These forms automatically fit into the ticket workflow and let customers sign physical or digital copies. 
  • Invoicing: This module allows users to scan serial numbers to invoices for warranty tracking, access recurring invoicing, scan barcodes for line items and insert payment links in emailed invoices. They can send invoices via email, SMS and snail mail. The software provides smooth checkout with payment types that are customizable, digital signatures for touchscreens, and a deposit and cart system. 
  • POS: Directly integrated with the inventory module, the POS system calculates changes automatically, manages multiple cash registers and supports barcode scanning. It offers reporting for individual retail shops and store chains. 
  • Inventory Management: This module offers batch tracking, return tracking and vendor information. Users can monitor stock levels, receive reminders about reorders, check barcode labels, specify both non-taxed and taxed items, and add warranties. It's equipped with a vendor and PO system, along with customizable product categories with reporting. It allows users to average the cost for variable price items as well as manage retail and wholesale pricing. 
  • Tracking Part Orders: This feature allows users to check part orders at different stages — from ticket raising to invoicing. They can track one-off purchases, associate them with a ticket and have them charge automatically upon invoicing. 
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  • Dashboards and KPIs: Dashboards offer key business insights at a glance with a visual representation of important KPIs. Users can also customize dashboards and reports to suit their needs by adding or creating widgets to gather additional information and pull data from other tools they use. 
  • Digital Pipeline Management: The application manages a digital pipeline to capture leads from all channels. It tracks lead behavior, triggering nurture and follow-up campaigns and communications to engage leads when they are most responsive, automating the entire sales process. 
  • Custom Pipelines: Users can build custom webhooks according to their sales process to track contact changes, leads and companies. Custom pipelines built using webhooks can also be used to trigger actions for specific events. Multiple digital pipelines can be built and managed simultaneously. 
  • VoIP Integration: With pre-built telephonic integrations, users can perform 1-click dialing. They can also log, record and redirect calls, manage call lists and track progress with call reports. 
  • List Management: Leads and contacts can be categorized using custom fields and tags. Similar leads, or leads in the same stage of the buying journey, can be pulled together in lists to perform bulk actions, such as targeted campaigns and communication, making it easier to manage the sales process. 
  • Task Management: Users can create and save custom tasks, automate trigger-based and repetitive tasks and streamline their sales process. The tasks, along with their agendas and deadlines, automatically sync to the calendar. 
  • Webforms: Kommo allows users to create web forms and landing pages using pre-built templates to capture leads from the website and sync the submitted forms to lead data. 
  • Email Marketing: The platform syncs with all major email marketing solutions so that users can engage the right contacts in their drip campaigns and newsletters. It also offers pre-built templates for follow-up conversations that can be customized as per the users’ needs. 
  • Two-Way Email Sync: Kommo syncs all emails – sent and received – from the email service provider to the platform, so that no information is left behind, improving response time and quality. 
  • Data Management: Users can manage detailed contact information, leads, prospects and companies in a central location. They can also bulk import and export, as well as scan business cards to directly process and manage lead data. 
  • Online Chat Management: Powered with AI chatbots, users can easily answer most common queries without human resources. In case of critical queries, a customer care or sales executive is automatically assigned to provide more personalized service. 
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Product Ranking

#88

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#37

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User Sentiment Summary

Excellent User Sentiment 244 reviews
Great User Sentiment 175 reviews
90%
of users recommend this product

RepairShopr has a 'excellent' User Satisfaction Rating of 90% when considering 244 user reviews from 2 recognized software review sites.

89%
of users recommend this product

Kommo has a 'great' User Satisfaction Rating of 89% when considering 175 user reviews from 5 recognized software review sites.

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5.0 (12)
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Awards

RepairShopr stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

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Synopsis of User Ratings and Reviews

Streamlined Ticket Management: RepairShopr offers efficient ticket creation, assignment, and tracking, ensuring smooth workflow management for customer support teams.
Customizable Interface: Users appreciate the ability to tailor the platform to their specific needs, including custom fields, workflows, and branding options.
Integrations: RepairShopr integrates with various third-party tools, such as QuickBooks and Xero, for seamless data synchronization and enhanced functionality.
Mobile App: The mobile app allows technicians to access and update tickets, manage inventory, and communicate with customers while on the go.
Reporting and Analytics: RepairShopr provides comprehensive reporting tools to track key metrics, identify trends, and gain insights into business performance.
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Simple and intuitive interface: Kommo's clean design and logical navigation make it easy for users of all technical levels to learn and adopt quickly.
Streamlined sales pipeline: Visualize your sales pipeline, track deals effectively, and automate repetitive tasks to focus on closing deals.
360-degree customer view: Unify customer data from various sources to gain a complete understanding of each customer and personalize interactions.
Boost team collaboration: Share information, assign tasks, and track progress seamlessly within Kommo, keeping your team aligned.
Data-driven insights: Generate comprehensive reports and gain actionable insights to optimize your sales strategy and improve performance.
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Limited Customization: RepairShopr's interface and workflow might feel restrictive for businesses with unique or complex processes, as it offers limited options for customization to tailor the platform to specific needs.
Reporting Challenges: Generating custom reports or extracting specific data insights can be cumbersome due to the platform's reporting limitations, potentially hindering data-driven decision-making.
Mobile App Shortcomings: The mobile app's functionality may not fully mirror the web version, potentially impacting technicians or users who rely on mobile access for field work or remote operations.
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Limited reporting capabilities: Some users find the built-in reporting features somewhat basic and may require additional tools for comprehensive analysis.
Customization restrictions: While Kommo offers customization options, certain elements, such as the sales pipeline stages, are not fully customizable to fit unique workflows.
Occasional technical glitches: Users have reported occasional bugs or slowness in the platform, which can disrupt workflows.
Customer support response times: Some users have experienced longer-than-expected wait times for customer support responses during peak periods.
Limited integrations: While Kommo integrates with popular tools, the selection of integrations could be expanded to connect with niche or industry-specific platforms.
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Is your business in need of a tune-up? RepairShopr might just be the wrench in the works you need. RepairShopr users rave about its comprehensive features, especially inventory management and its built-in POS system, which simplifies the sales process and keeps track of every nut and bolt. The ability to create custom fields and workflows is a major plus, allowing businesses to tailor the software to their specific needs. RepairShopr's customer support also receives high marks, with users praising the team's responsiveness and helpfulness. However, some users find the interface a bit clunky and dated, and the mobile app could use some improvement. Compared to competitors like ServiceTitan and Housecall Pro, RepairShopr is often seen as a more affordable option with a wider range of features, making it a solid choice for small to medium-sized businesses looking for a one-stop shop to manage their operations. But for larger enterprises or those needing industry-specific features, other platforms might be a better fit. Overall, RepairShopr appears to be a reliable and versatile tool that can help businesses streamline their repair processes and boost efficiency. Keep in mind that software is constantly evolving, so it's always a good idea to check the latest reviews and comparisons before making a decision.

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Kommo shines for its user-friendliness and affordability, often winning praise for its intuitive interface and clean design. "It took me minutes to figure out Kommo, unlike our old CRM that felt like climbing Mount Everest," one user raved. This ease of use makes it a popular choice for smaller teams or businesses transitioning to their first CRM. However, power users may find its reporting features and customization options a bit limiting compared to industry giants like Salesforce. "While Kommo's drag-and-drop pipeline is nice, I miss the deeper reporting and automation capabilities I had in Salesforce," another reviewer commented. Additionally, some users have encountered occasional technical glitches or experienced longer wait times for customer support during peak periods. The lack of native integrations with more niche or industry-specific platforms is another point of comparison. However, Kommo's open API and Zapier integration help bridge the gap, something absent in some competitors. "Kommo doesn't integrate directly with our marketing automation tool, but Zapier acts as a seamless bridge, which is something my previous CRM simply couldn't do," remarked one user. Overall, Kommo emerges as a strong contender for businesses seeking a user-friendly and affordable CRM solution. Its ease of use and intuitive interface make it ideal for beginners or smaller teams, while its open API and Zapier integration offer flexibility for growth. While it may lack the advanced features and reporting of some top competitors, its strengths in usability and affordability make it a compelling choice for businesses prioritizing a smooth CRM transition or a streamlined sales workflow.

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