Alida Reviews & Pricing

Key Features

Alida Actions

• Automated Actions: Automate feedback collection based on customer transactions or events. Close the loop by creating and managing cases and alerting relevant representatives regarding further actions. Trigger automated actions according to keywords in reviews and surveys via a configurable custom rule engine. 
• Case Management Dashboard: Gain visibility into performance metrics through real-time, dynamic and customizable dashboards. Display configured rules, triggered actions and case status. View review activities, average ratings, sentiment scores and direct review links. 

Alida Analytics

• Custom Dashboards: Create role-based, mobile-optimized dashboards via a drag-and-drop functionality and add custom fields, dimensions and measures. Configure dashboards based on information relevant to specific audiences. Share live updates with stakeholders at every project stage. 
• Analytics: Identify recurring patterns and test hypotheses using crosstab, weighting, text and sentiment analysis. Add time-series graphs, gauge charts, word clouds, tables and more to dashboards. Monitor customer engagement metrics like views, directs and emails collected, and NPS scores.  

Alida Integrations

• Third-Party Integrations: Unify data by accessing connections with CRMs, ERPs, HRIS, marketing automation tools, eCommerce platforms, analytical modules and social media channels. Integrate with Salesforce, HubSpot, Zendesk, Marketo, Amazon, Tableau, Facebook and more. 
• Internal Integrations: Integrations with sparq and surveys module enable bidirectional feedback sharing and collection. 

Alida Mobile App

• Notifications: Receive automated alerts on activities by setting up custom notifications. 
• Metrics: View critical business metrics like completion rate, survey path, drop-offs and more on the homepage. Monitor the community’s response rate and apply filters to view changes in community size over time. 
• Mobile Dashboards: Track KPIs and share them via email, texts and social media channels. 
• Activity Management: Review recent activities and survey responses in real time. Apply filters to segment survey responses into complete, incomplete, disqualified and over quota data. Schedule close dates and close activities within the app. 

Alida Sparq

• Profiling: Develop comprehensive profiles and segment customers at every touchpoint. Add demographic data, past interactions and interests to profiles. 
• Data Privacy: Capture data within the norms of GDPR and CCPA. 
• Templates: Build a brand-centric, shareable template library or use built-in activity templates. 
• Forums: Enable real-time engagement between customers for qualitative insights. 
• Hubs: Share relevant data to intended audiences. Foster engagement by sharing exclusive content via member hubs. Use stakeholder hubs to deliver customer insights to decision-makers. 
• Polls: Gather quick feedback through short and interactive activities. 

Alida Survey

• Surveys: Deploy multilingual surveys in several formats, including action-based, campaign-driven, digital, video, NPS and customer advisory boards. Add multiple question types. 
• Reporting: Star survey responses to save relevant text for future use. Categorize and sub-segment input via AI and machine learning. Automatically generate positive, negative, neutral and mixed sentiment.  

Alida Touchpoint

• Communication: Interact with customers and collect feedback across digital customer journeys. Use contextual targeting and conditional logic to deliver personalized questions. 
• Calls-To-Action: Initiate specific CTAs for targeted groups. Increase collection rate by asking pre-qualifying questions. Embed them into activities like newsletter sign-ups, community recruitment and email collection.  
• Activity Builder: Design, preview and deliver interactive activities to the target audience. Assess customer loyalty and recommendation or churn likelihood by customizing NPS activity templates. Deploy activities in-app and as website pop-ups. 

Alida Video

• Video Feedback: Enable customers to share insights via videos. Create custom snippets and brand-centric showreels to present to stakeholders. 

Limitations

•  Limited filters in reporting.  
•  Limited data analytical capabilities. 
•  Doesn’t provide quick access to training resources. 

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