Our analysts compared Forsta vs Helpshift based on data from our 400+ point analysis of Customer Experience Software, user reviews and our own crowdsourced data from our free software selection platform.
Analyst Rating
User Sentiment
Forsta's (formerly Conformit) software empowers businesses to gather and analyze customer feedback, enabling them to enhance customer experiences. The platform caters to organizations of all sizes, particularly those seeking to gain deeper insights into customer sentiment and behavior. Key advantages include improved customer satisfaction and loyalty, increased revenue, and reduced churn. Popular features encompass survey creation, data analysis, reporting, and action management. Users appreciate Forsta's user-friendly interface, robust reporting capabilities, and excellent customer support. Regarding pricing, Forsta offers various plans tailored to different needs and budgets, with options for monthly or annual subscriptions based on the number of users or surveys.
While user experiences with similar products vary, Forsta is often praised for its comprehensive features and ease of use. However, as with any software, it's recommended to explore different options and consider factors such as specific requirements, budget, and user reviews to determine the best fit for your organization. Keep in mind that the software landscape evolves constantly, so it's wise to check for the latest information and offerings.
Helpshift is a customer service software designed to streamline and enhance the support experience through automation and AI-driven solutions. It is particularly well-suited for businesses with high volumes of customer interactions, such as mobile app developers and e-commerce platforms, due to its robust in-app messaging and chatbot capabilities. These features allow for efficient handling of common queries, reducing the workload on human agents and improving response times.
Key benefits of Helpshift include its ability to integrate seamlessly with existing CRM systems, providing a unified view of customer interactions. This integration helps in delivering personalized support and maintaining consistent communication across multiple channels. Users appreciate the intuitive interface and the detailed analytics that offer insights into customer behavior and support performance.
Pricing for Helpshift varies based on the number of active users and the specific features required, typically billed on a monthly or annual basis. Compared to similar products, Helpshift is often praised for its ease of use and the effectiveness of its automation tools, which contribute to higher customer satisfaction and operational efficiency.
among all Customer Experience Software
Forsta has a 'good' User Satisfaction Rating of 77% when considering 7 user reviews from 1 recognized software review sites.
Helpshift has a 'good' User Satisfaction Rating of 78% when considering 28 user reviews from 1 recognized software review sites.
SelectHub research analysts have evaluated Forsta and concluded it earns best-in-class honors for Feedback Channels and Mobile Capabilities.
Forsta's user reviews over the past year highlight its strengths in survey creation and data analysis. Users appreciate the platform's flexibility in designing surveys, allowing for various question types and logic options. The ability to create visually appealing dashboards and reports is also a plus, enabling users to easily interpret and share insights. However, some users find the interface to be complex and overwhelming, especially for those new to survey software. The learning curve can be steep, requiring significant time investment to master the platform's full capabilities. Compared to competitors like Qualtrics and SurveyMonkey, Forsta offers more advanced features for data analysis and reporting, making it suitable for organizations with complex research needs. However, its user interface may not be as intuitive as some of its competitors, potentially posing a challenge for smaller teams or those seeking a simpler solution. Forsta is best suited for large organizations or research teams that require a robust platform for managing complex surveys and analyzing data. Its advanced features and flexibility make it ideal for gathering and interpreting customer feedback, employee engagement, and market research data. However, smaller teams or those with limited experience in survey software may find the platform's complexity to be a barrier.
Can Helpshift shift your customer service into high gear? Recent user reviews suggest that while Helpshift offers a solid approach to modernizing customer support, it may not be the perfect fit for every business. Users praise Helpshift for its user-friendly interface and robust AI capabilities, particularly its ability to improve over time and provide increasingly accurate automated responses. For instance, the "Smart Intents" feature effectively interprets user inquiries and guides them toward relevant solutions, streamlining the support process. However, some users express concerns about Helpshift's limitations in terms of omnichannel support, suggesting that businesses seeking a more comprehensive solution might need to explore alternatives. Helpshift's strength lies in its specialized focus on in-app support, making it an ideal choice for mid-sized companies prioritizing mobile customer engagement. Its AI-powered features, such as the "AI-Powered Answers" function, excel at scanning knowledge bases to deliver precise and concise solutions directly to users, effectively reducing reliance on human agents. While Helpshift excels in certain areas, its specialized focus may not cater to businesses requiring a broader range of support channels. Ultimately, Helpshift proves most suitable for companies prioritizing efficient and automated in-app support, particularly those seeking to leverage AI for enhanced customer interactions.
WE DISTILL IT INTO REAL REQUIREMENTS, COMPARISON REPORTS, PRICE GUIDES and more...